restaurant manager

shift manager

team member

supervisor

it support

Tim Hortons

Interviewed in November, told it would open in December 22nd so I handed in my notice in December. Never heard anything at all until January when I had to use three different contact methods with Tim Hortons, the shop was to now open on February 14th and training would start the week before. 
I turned up the week before to start training to find out that training had already started a week ago and the manager hadn't bothered to contact me. 
The opening hours had changed from 8am-8pm to now 6am-12am which was frustrating as the original opening hours was the main appeal of the job to me. 
Got some informative training on coffee from a supervisor who was great. But the assistant manager decided to put me on tills on the first  busy trial day so I had to tell them I hadn't been trained on them (because they didn't know that even though they're a manager!) so they gave me basic training for 5 minutes on how to work the till and was expected to do that position despite the fact I didn't know the menu (apart from coffee) what products contained allergens, deals etc. 
Upper management interviewed us when the original manager had disappeared and asked me how I felt about the job so I replied I wanted more training to be confident on upselling, which was noted by them but never received.   
Seemed like supervisors were put under a lot of pressure and blamed for not upselling enough, causing one to leave even though they were good at their job and working with the team.  
Manager bullied me into taking a 30-minute unpaid break, which was obviously an attempt to save money and lied saying "it's the law" this left me on 5 and a half hours a week despite being contracted for 6.
 They tried to get full-timers to decrease hours to  6 a week and when they refused they let them go. 
Also put part-time staff on shifts they couldn't do, probably done deliberately to save money.
Management ended up letting go of part-time staff on 6 hours because they couldn't afford them, myself included and when they did this they told me to "hand in my resignation" so I could get my 4 weeks notice, which was a "goodwill gesture" even though it was stated in the contract they had to give us 4 weeks notice. 
Not surprised they had to let a lot of staff go as they hired too many staff for no evident reason other than assuming the shop would be busy even though it was in a bad location (you had to drive to it and Costa, Gregg's and Subway were very close) they didn't market it anywhere but facebook and social media (older people hadn't heard of it) didn't train very well, lied and always ran out of stock and change.  
What a shame as I enjoyed making coffee and the fast pace when it was seldom busy.

After working here, it is not surprising that there are constant vacancies advertised! Most staff are forced out by God-awful management unless you are lucky enough to make it on the favourites list. Make no mistake as managers will belittle and slander you within the workplace, making the job a misery. Mistakes are especially difficult to avoid when so little training is given. 

Other arragements? Forget them! Have your shifts changed last minute and be given an unauthorised absence for attending exams or weddings you requested off months in advance!!! Absolutely no care for staff's personal arrangments. Shifts can only be covered if the GM likes the person you have asked to take over your shift!

Unpaid 20 minute break if scheduled to work over 6 hours. Managers are in charge of clocking you back in after a break and so you may begin working again and continue to be unpaid for it! Most times staff will be scheduled to work 6 hours, thus will not be given a break, but will still be expected to work over that time to complete menial tasks. The same break also applies to those working 12 hour shifts. Daily rest breaks are disregarded, many are forced to work until 11pm and are then scheduled to work at 7am the next day. 

No regard for the health of customers and staff. Protocols not followed as staff constantly work around food whilst ill. Staff are not trained in first aid and are not taught how to handle stock stacked up high, but are still expected to put their lives in danger. 

Spare your physical and mental health and stay away from this company. You will be overworked, underpaid and harrassed until you are inevitably forced to leave. It's not worth the measly minimum wage paycheck each month. If you still choose to work here, you better lay down like a dog and give in to their inseccant demands because they'll otherwise find a reason to get rid of you. Either by outright firing you, or gaslighting you until you decide to quit.

I seldom give bad reviews or rate a company 'awful'. But genuinely, its an awful place to work. I'd rather sell ice cream in the summer in a transit van than work there again. 
Managers are absolute doughnuts. They are rude and 80% of them don't even know how to make any of the drinks or food themselves lol (they used to give out burgers without the bun or chicken inside! shambles!) They walk around chatting on the phone telling lower down employees to do work instead of standing about doing nothing (even though were humans and we need a couple minutes to take a breather). They lack complete competence when it comes to listening to employee issues or even dealing with customer issues. 
However, with a couple managers, when you do confront them or have a go at them when they are in the wrong, they literally crumble and hide under their shell. 
If you're at school or college and have mates that work at Tim Hortons, I would suggest you look elsewhere. You're not allowed to communicate with your mates - if your caught talking, managers move you or make you do a job you despise.  
When you finish your shift, managers will beg you and hold onto your leg for deer life for you to stay until 12am or 1am to help close. This includes tasks such as mopping, taking the bins out, cleaning toilets and realising what a shambles environment you work in. 
Overall in a nutshell, avoid unless you think you'll fit in with a bunch of nutters who lack competence and marginalise employees because they have a 'manager' title. LOL

I helped open one of the stores which is where it started to go wrong, it was put in a stupid place (right around the corner from another store, on a street barely anyone walks down). We started off having decent hours, then suddenly only 6 hours per week (with unpaid breaks, so we were actually being paid under our contracted hours, which we mentioned but nothing happened). The whole time I worked here I had really good shift managers and a great restaurant manager and worked with lovely people, but this was the only good thing about the job. We were always made to keep to impossible standards, and always understaffed because higher management were constantly firing people, making them redundant, or moving them to other stores which didn’t need the staff anywhere near as much as we needed them. So we ended up having to go through a shift with one manager, one baker and one team member, still having to keep to standards and doing everything else we needed to do. We also had our breaks cut down to 20 minutes which was policy for even 10+ hour shifts.
The company decided to shut my store down when my managers left which they said was the reason for closing down when clearly it wasn’t. They tried to tell me this on my final day working there but luckily I had taken some overtime which gave me time to make decisions and arrangements so that I wouldn’t just suddenly be left with nothing. This wasn’t surprising that they tried to do this though because they were always springing new things on us completely out of the blue and expecting us all to know about it even though most of us only had one shift per week. 
I could really go on forever about how awful it is to work for this company but I think this covered the basics.

I joined this company from the ground up, and the ideas put to us during interviews were exciting.
After 3 weeks of training away from home, I saw that this company could be brilliant if executed correctly. 
But then the stores all planned to be opened within just under 2 weeks of each other across Manchester, and we were all expected to train over 100 staff for these stores in a couple of weeks.
Management seemed to have no idea what to do, but orders were sent down that we were meant to implement. 
Stores opened to absolute chaos, and some management were pulling 24 hour shifts to help clean and prepare for the next day. If you didn't want to or weren't able to do such shifts, you were treated as though you were causing issues. 
No management was ever trained in how to run a store, shown no paperwork or how to do anything like that. They were just expected to know it when the time came. 
Staff weren't prepared or trained enough to handle opening demands, and we lost a lot of them in the first few weeks, along with managers. 
I was promised a set store, a location I could relocate to, but then I was kept as a floating manager. This meant they could literally pick and choose where I could and would go. 
After five months, I'd had enough and decided to move on another job. 
The career progression promised went to favourites and people who had worked for SK group, the owning company, previously within Domino's. If that wasn't you, you weren't going to get far. 
I met some great people, but unless you're willing to kill any sense of life outside of work, or do what they want when they want, this isn't the job for you.

Worst job I've had! I was talked about by managers behind my back but told off my "caring" manager if he had an issue with how I worked, he would come and speak to me, that never happened. Promised good hours during the interview, that lasted 2 months during the Christmas/New Year period then given around 3 -4.5 hours a week! Being messaged at 3am or 5am by manager for a shift yet being asked on days I cannot work due to college and university. Health and safety was the least of their problems, I have slipped, tripped and been burned more than once over the course of 4 months. Other staff and myself were having our shifts altered without being asked or told by the manager that was making the rota but being given into trouble if we didn't arrive on time or turn up for a shift that originally wasn't on our rota, we were also subjected to being put in for shifts that are clearly not in our availability. I was subjected to isolation away from most other staff members 99% of the time unless someone came into the bake station to grab something. The bake station is supposedly a "1 person station" so if I was in bake (which was always the case) I had to cook all the breakfast/lunch, clean station and dishes, prep more food, decorate and fill doughnuts, making batches of glaze.. I don't see how 1 person is supposed to do all that and ensure it is in a good enough condition for the next worker. I don't see how that is physically possible for one person to do properly and thoroughly. This job affects both physical and mental health, I could go on about how much more this has affected me but that would be at multiple pages.

over 2 years since Tim Hortons UK was announced it is clear that they are struggling in the UK. Many of their stores are underperforming, many many people have been laid off and likely soon to be another disappointing failure on the UK high street. 

I worked for the company for just under 2 years. I, like many, left a really great job to be part of something big. The chance to try and replicate the success of the Canadian brand into the UK was really an attractive offer. Even taking the promises of huge bonuses, company ownership and professional development (which hasn't materialised unless you are a member of the family) with a pinch of salt - It was a great opportunity on paper. 

Things soured quite quickly. The SK Group is not the right partner for the UK business. No doubt chosen because of their cash flow and their strength in developing the Dominos brand, it is clear that doesn't equal success in the UK coffee and cafe market. They have likely made many more people redundant than the number of people who are currently working there - driven by cost engineering as much of possible out of the business, choosing an Ops Leader who had no experience in operations and centralising all decision making to Directors. 

Think really hard about joining Tim Hortons UK. The comments on here are very truthful about recent experiences. These are not 'disgruntled' ex-employees, just hard working people who believed and placed trust in a company that turns out doesn't do the same in the people who dedicate themselves to it.

Toxic environment created by the leadership.
First thing first the opening and closing times were horrendous. I was having shifts from 4 am till 3 pm and when I had to leave I was being forced to stay extra time. The evening shift was usually from 3 pm until god knows when because the store was closing at 12 and I had to do the close cleaning with as less people as possible because 90% of the personnel was under 18 and they weren’t allowed to work that late at night. Because I was being fast I was leaving at 2AM but it wasn’t always the case.
I love working and I loved my job but the management team was filled with lazy and careless people. I was trying my best to make a difference and to help everyone but it was in vain. I was finally getting home after a 11-12 hours shift shattered because of the work that I’ve done without any sign of appreciation and for just an extra 50p above the minim wage. The disrespect and the lack of care from my managers colleagues was leaving me surprised every day. For example the team members are not allowed to take their phone with them on the shop floor but the managers were 24/7 on Snapchat. If any team member was late they had to come with explanations while the managers were always 15-20 minutes late. There were always a group of managers that were the favourites and they could get away with everything that they were doing wrong because of the lack of capability.
It just felt bad, to give everything you can and work a lot for the worst wage and then to be stepped on.

Was first told that the shop would be open in October 2017, then it was postponed and ended up opening in February 2018 and we were not given a lot of notice about training, etc. The schedule was all over the place to start with and I was only trained on the till and making the food, didn't have a clue how to work the coffee machine or brew any coffee, had to train myself after 3 weeks. They hired way too many staff for such a small shop and this had an impact on the way the workers were treated. The original manger left with no warning and this left to another one coming in then leaving after a very short period. One of the shift managers, who was amazing at her job left due to the way the company was treating us as employees and another handed in their notice but withdrew it.
Out of the 40 staff they originally hired in September 2017, there is only 5 left, not including the 4 managers, due to being forced to do only 6 hours or be made redundant.
The shop's location is a massive hindrance to the success of the shop as it is too out of the way when there was probably much better locations available.
Also, despite working there while it is busy, the breaks are short and unpaid and you have to buy any food and drinks you buy so they can make money in the quiet shop.
However, during my time there, I have met some amazing people and made some lifelong friends. It's just a shame that one of the owners is a dentist with no clue how to run a business as the company will not last in the long run.

I wouldn’t advise working here if you are looking for something more appealing and advanced. 

When I was there and working when I was actually given a shift as they don’t give out too much shifts if you are not as liked by the management. For me, I was not given shifts further on and other people wasn’t either. And none of sure why. So beware on that if they start acting a little different. 

I don’t think, I was amazingly proper trained, you have to do all yourself and have to learn it very quickly by other team members and not them.  As their management are quite poor and quite toxic to team members. You kind of have to get it right straight away to them. Otherwise you’re kind of done for. Even if you working quite long hours, and did not get it right away or to their standard, or overworked, as you hardly have a break, even if working long hours, they don’t give you shift or are really horrible the next day or in that moment. And can change your shifts very quickly. When I think they should help and more understanding. 

However, the people you work without the management are actually really nice people and so kind people to work with. They really help you get through a shift and really appreciate you for who you are. 

Also, they don’t clock you in on time for the majority even when you ask them too. As I few times I was not clocked on for majority of the entire of my shifts and then got my times wrong when I was actually working and leaving. 

Top Job Titles	Average salary
Restaurant manager 8 salaries reported	£27,000 per year
Shift manager 1 salary reported	£21,300 per year
Team member 1 salary reported	£18,000 per year
Supervisor 1 salary reported	£16.50 per hour
It support 1 salary reported	£21,500 per year

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