store manager

retail sales associate

apprentice

customer assistant

warehouse worker

Wm Morrisons Supermarkets

My typical day at work normally involves trying to produce the full range of our department's products (pizzas, sandwiches and salads) for our customers whilst remaining a fully legal (in accordance with Food safety and Trading Standards legislation) business operation.  

As well as sometimes producing all the items myself (as at times I am the only member of staff present.  On some occasions I sometimes have the luxury of a second pair of hands), a large part of my role involves code-checking our products to ensure all our products are legally safe to produce and sell to our customers.  This is a very important and time-consuming task, and one which requires the utmost attention everyday.  

I am also required to attend a daily meeting to discuss waste and markdowns, availability and general operations within our store.  This meeting is a largely unproductive and waste of time and resources, as around ten members of staff are present and often offer up as little as a minute of information each.  Arguably, up to 20 productive hours a week are lost on these meetings.  Most of the time talk turns to specific details about things which has absolutely nothing to do with my department, and so I am forced to listen to information that means nothing to me when in my mind I know I have so much work I could be productively doing instead.  These meetings often descend into a blaming exercise from our duty manager (who themselves are of course never liable for any issues in the store).  We are generally told about how all the issues in store are out fault and at times are told if we do not want to be there to go look for another job.  Praise is minimal, if non-existent.  This meeting leaves the whole team angry and demotivated for the rest of the day.  What a waste.

Another task I am required to do is control stock levels by sending emails or phone calls to the company sales team, which seems to act solely upon getting rid of whatever stock is sitting in depots rather than the needs of each individual store.  I have to bring all my department's stock off a pallet, store it away (on average around 200 items a day) and check it off on a dispatch note.  If anything is missing or damaged, I have to claim for it.

Twice a day, I have to go help another department either with checking the dates on its products or help them tidy up as they have no staff themselves.  One such time I have to assist is at 12:00, the peak of my trade.  Logically, I would need to be present in my department to respond to trade.  But the company is not interested in such common sense approaches to sales, and instead orders me to go help clean up other mess in store they have created due to a lack of staff.  On the other hand, there is never any staff to cover me when I go on my break anyway, so we have zero chances to respond to trade and capitalise on any opportunities to makes sales in the first instance.  Much easier just to blame me for the lack of stock when I return from my break (if I happen to get one, that is).

In between all this, I also have to order stock, do stock counts, liaise with other departments regarding their production needs, write rotas, conduct appraisals, complete legal paperwork, conduct accountability report, conduct staff security checks, liaise with customers, record any departmental transfers, carry out production level checks.  Any time left is devoted to hygiene and cleanliness which the company has seemingly ignored, yet pretends is hugely important round about the time an audit is due.  And the lack of time devoted to hygiene is of course the fault of the staff too, not the lack of time or resources (sometimes we don't even have any clean mopheads or cleaning detergent). 

All this is to be done on a severely under-resourced workplace where at times staff can work alone in a department all day, expected to do the work of (on average) around four people.  Customers often complain about the lack of staff, and leave our counters out of frustration of having to wait too long.  All this does is reflect what a poorly planned operation our company runs, not interested in the most primal and basic understanding of what a good business needs-happy customers and a motivated and properly resourced workforce.  

The biggest detrimental effect on our company's current poor performance is arguably the negative, non-supportive and generally incompetent duty managers who in some certain cases are bullies and are ignorant of the daily routine/job roles of their staff.  These ;managers' think belittling and insulting employees is a successful and effective way to manage a team.  What they fail to see is that this leaves a negative impression with our customers and demotivates workers, ultimately not allowing trade to fully prosper.  In general each day in our store is a daily blame game, where managers hold staff accountable for standards not being met, despite our human resources and tools to do our job being severely limited by the decisions and actions taken by the management team themselves.  Often, our managers enter the building are irrationally angry, take their temper out on staff, repeatedly shout for them to go to a destination within the building over the loudspeaker (often unreasonably shouting them three times within 20 seconds).  Some staff get totally ignored by duty managers, others are mocked and laughed at (I know I was the butt of a pathetic in-joke at Christmas in a room full of managers).  

I am looking to work for a company with a forward-looking, modern and productive managerial approach.  I believe supporting staff, motivating them and responding to the basic needs of customer and employee are key to creating a successful and prosperous business.  It seems many companies are giving managerial roles to people who are only out only for themselves, too busy indulging in cronyism, making themselves look good in front of their boss to achieve status, a bonus or a promotion.  The worst of their conduct is the grinding down their workforce needlessly rather than allowing them to reach their potential and achieve success as part of a team.  What this leads to is a company which loses its market share and begins to struggle, leading to closure of its premises and redundancies.  I know this because I have witness it first hand on a daily basis.

overall you get some good benefit from working for Morrisons plc, from a staff discount to sharesaving scheme and a company pention but it seems to be overshadowed by the poor perfomance of either the company or the store you work at.

From My experience the Job is just like every other job you'd expect in the field. Very little difference in the way things work, except the things that personify corporate greed and political internal strife.
 Promotions internally are 'who you know' rather than 'what you know', usually outsourced to others coming from different companies into this one, not only will they prefer to hire others rather than promote from within but also give them more of a salary increase for doing so. This in turn usually leaves current staff disillusioned as to their promotion prospects and these outside staff getting a pay rise and then looking for another job afew months down the line. Also, in order to be put in for promotion you need the 'blessing' of someone higher than yourself, which almost never happens, beyond working with your line manager you don't interact with anyone else.
 Then it comes to problem solving; managers, by and large, hate confrontation. They would much rather escalate a problem than deal with it in its infancy, what was a minor disagreement is suddenly blown up to the head of HR or to an investigation into behavior. Which then brings me to another point; you can be as bad at your job as you can be, make up medical problems, be slow, say you can't do simple tasks without help. They will always throw support at these people whilst expecting others to not only get their workload done but extra. However... if you cast any sort of public eye on the store you work at, they will fire you quickly without any thought. They just cannot deal with any problems quickly, quitely or fairly, it is always the maximum punishment for the smallest of things. Worked for the company for 7 years without a problem, just said the wrong thing to a customer in an 'off' moment once ? Well Dismissed for you! Someone else that can barely do their job or on time, never to a satisfactory standard? They'll get support every day but the rest of the team will get nothing but dissapointment from the Manager because they expect more from you and not them.
 Oh, now let's talk about the company 'shake ups' that happen every few years. They have too many managers and not enough staff, so naturally they get rid of some managers to free up for basic staff to be recruited. It never seems to work this way; not only are posts being advertised for more managers almost immediately but the staff never get more numbers. The team I worked with never got a replacement 'basic' staff member in 3 years dispite the poor holiday planning left as few as four staff to sort and fill thirtyfour alses worth of store! Not only that but the store manager would be scathing enough to be dissapointed that the warehouse is filling up with unwanted stock or the over-stock not being worked during these weeks.
 Then there are the visits from the higher ups, always announced you know one is happening because there is extra pressure to get the store delivered and ship-shape. Everyone puts in extra effort to get a high score, artifically inflating how good the store is for one day, not to mention the amount of things that seem to go unnoticed. Oh the tales I could tell of money moving, stock hiding, health and safety dodging, etc; etc.

Needless to say, good benefits as long as it's a 'job' go in, do it, come home.

It’s hard to know where to begin when listing the problems at Morrisons. Management treats staff with little respect, belittling them for basic things like having a drink, not being able to swap shifts at a moment’s notice, or even taking time off for illness. Employees are expected to handle the workload of multiple people and then reprimanded for failing to achieve the impossible. Staff are frequently pressured to stay late to complete tasks they never had a fair chance of finishing. Meanwhile, certain managers take extended breaks in the café, barking orders at their overworked teams.

The staff turnover is relentless. Many long-time employees are just holding out for retirement, while those who remain are forced to pick up even more work. I was even told, “We don’t hire new people, we just make it your job.” Yet, the moment someone hands in their notice, suddenly management finds ways to offer flexibility—accommodations that were previously deemed “impossible” are now miraculously available just to prevent further resignations. Why this level of support isn’t provided sooner to improve retention is a mystery.

Technology is ancient—essential devices needed to do the job simply don’t work, and like so many other problems, employees are just expected to put up with it. Procedures are inconsistent and often make no sense, with everyone insisting their way is best, leading to constant confusion.

Communication is practically non-existent. Rotas are changed without informing staff, and when questioned, managers blame each other. The management team is openly hostile toward one another, mocking each other’s decisions—only to turn on the next person as soon as they leave the room. Staff are often caught in the middle, feeling pressured to pick sides.

Raising concerns with the so-called ‘People Team’ is pointless. Any complaints made in confidence are immediately relayed back to the person being reported, making things even worse.

Employees who don’t push back are taken advantage of—given unmanageable workloads, pressured into working beyond their contracted hours without so much as a thank-you, and constantly pestered on their days off to come in. Ironically, when the company decides to cut costs, those same employees will suddenly find their hours reduced without warning. It’s not a question of if they’ll call you in on your day off, but when. You’ll finish late one night, only to be expected in early the next morning.

That being said, there are good people working in the store, including the rare manager who genuinely tries to support their team and spends their time putting out fires caused by everyone else. Unfortunately, those managers rarely last long, quickly realizing the toxicity of the environment and leaving—only to be replaced by others who are forced to adopt the same exploitative management style just to survive.

Employees are constantly blamed for things entirely out of their control, such as product availability. Considering how low the pay is, the biggest issue should be the boredom and repetitiveness—but instead, it becomes one of the most painful and frustrating work experiences imaginable.

Leaving Morrisons was the best decision I’ve ever made. Now that I work somewhere I’m actually valued, I can’t believe I put up with it for as long as I did. It’s disheartening to see so many good employees resign themselves to staying in such a toxic environment, but unless things change, it will only continue to get worse.

Avoid at all costs.

I took a job at Morrisons due to being made redundant because of Covid-19.  The job was offered on a temp but with the option of becoming permenant after the 3 month probationary period, with full training and flexible hours.

I was contracted to 15 hours a week with the option of overtime if it is available. I double checked if this was compulsary overtime or voluntary overtime, was told it was voluntary.  So far I have done nothing but work 6 out of 7 days, over 50+ hours a week (without signing to say I am happy to work more than 48hrs a week) - this is because you are not asked if you would like overtime, you're just put down for more hours. You're also told you will get a rota for 4 weeks and if this needs to change you will ne notified - you are never notified, they change your days of work and hours daily and weekly without notifying you even if its a change for the next day.

You end up with no work life balance becuase you're always at work and if you do tell them you're not able to do overtime you're made to feel like you won't have a job the next day.

You do not get rest breaks like you will at other places of work (20min for over 6 hours) for example; if you work anywhere from 4hrs to 7.5 hours you will only recieve a 15min unpaid break and unless you leave the store it's not even guarenteed you will be left alone during that short break.

They do not train you as they state, you're shown very quickly how to do something once and if you do it wrong, they will get on at you, give you a disciplinary about it and make out that you have had ample training.  They also have an online training platform which is a waste of time as a lot of it either doesn't have anything to do with the job you do or is an older way of doing things - therefor teaching you to do tasks wrong as it hasnt been updated.

They will expect you to know what you're doing on a handful of departments within your first week or 2 and you'll find that they will shove you on whatever department they wish every other day, even if you've had no trianing. You will also find yourself marshalling for entire 6, 7, 8 hour shifts, you're lucky if its indoor marshalling because if you end up stuck at doors or outside, you're not provided with a coat etc and you cannot move from the spot, even if you need the loo as you have no company phone to ring a manager or team leader and will get a telling off if you move from your post.

You cannot speak to the managers as they're all either clueless or they don't care so are not willing to deal with any issues you may have. You go to work and watch managers and team leaders and runners, sitting about chatting, drinking coffee, doing nothing whilst all the lower paid workers run around like headless chickens, not getting help when it's needed, who at the same time are disciplined for the smallest of things.

It doesn't matter how hard you work, how much of your time you give to them or how willing you are, if you're not in a managers or team leaders pocket or don't have family who also work for them, nothing will ever be good enough.

Overall most of the people who you work with day to day are lovely, Management from store managers down to team leaders are very poor, theres a serious lack of communication and organisation to the whole operation and running of the store. 

I'm not easily broken, but working here has left me feeling more than broken. Only work here if you are desperate or have absolutely no home life what so ever.

Affected by the pandemic, I started my job as a delivery driver for Morrisons a few months ago. I'd always worked for smaller companies but thought that working for a national supermarket chain would be very organised and supportive of their workforce - not here I'm afraid.

A typical day would have you starting at your delegated time, before spending half an hour hunting for missing crates, pestering management to sort things out for you, manually loading your vans (which are hire vans which are all faulty in some way, flat tyre/broken mirror/faulty engine that keeps going into limp home mode/low brake pressure).

It's back-breaking work because they do not have the stacking slot system that the other major supermarket delivery vans have - and then delivering to customers by carrying every single crate to them manually because you are not provided a sack trolley (I have now injured my back twice because of this). 

The vans are also bottom spec which means they also have no assists such as parking sensors or reversing cameras, which are necessary when trying to park down the narrow roads of Westcliff-on-Sea where finding a gap will be few and far between.

Although we are told that our own branded vans are on order, we still do not have an ETA on when they'll arrive. But you would have thought that a company as big as Morrisons would put more budget to more reliable vans and equipment to hold us out in the meantime - the current offerings are rubbish.

Hours have recently been cut for pickers which means the stress on delivery drivers is very high and we usually leave the depot over an hour late (because we not only have to drive, we also have to search for, sort, manually load, manually add substitutes etc), meaning we get to customers hours after their dedicated slot. The customers also aren't informed of this so when we arrive they are sometimes angry at us, even though it's not something we can control.

Other delivery drivers for Morrisons (at different depots) tell me that they turn up, the van is fully loaded, and they drive off at their allocated time. The time management and cut hours for pickers, who would usually be doing all the auxiliary work for buffering and loading vans, has been cut by 80%, and the drivers are paying the price for it.

You'll be lucky to catch a break - once a late delivery has gone out, you will find that there is a knock on effect where your next batch of deliveries is also late. Nobody takes breaks because of the high pressure of this job, as if you take a break you'll be even later to your customers. 

PPE is only in some of the vans, which means I will often go full shifts in vans without being able to sanitise my hands or wear gloves at deliveries.

The only minor grace is that the people I work with seem to be okay - during my time there I made good friend with everyone, but this doesn't cancel out the poor decisions taken by the company which has a knock-on effect to its staff. There is no excuse for how poorly upper-managed the Home Delivery section is because of hour cuts.

Overall, not a good place to work. I've worked at much smaller companies who put this supermarket chain to shame and have now left to pursue different opportunities.

First things first. Artical 10 of the humans right act: Freedom of expression. This is not a hate speech towards the company this is simply my views of expression!. I'm just exercising my human right! 

I've kept my identity hidden as I know ill be probably be punished in some way etc. Overall the staff I work with is amazing, helpful, always willing to have a good laugh etc  through the night theres always a good atmosphere. 

I feel sorry for the night managers, as they are under immense pressure (probably unfairly) every night. To have the shop floor cleared by opening time although the main manager never takes reality into account. Ie because under the covid world we are opening an hour earlier than normal (rightly so for key workers) but managers think its possible to have twice of much of delivery done an hour short etc. Think they expect we can run into a phone booth tear open our shirts & have a big 'S' on our chests (superman). 

In the induction they say "we are a family here, we all have shared responsibilities" wich is a massive lie from day one I seen first hand that the night staff have different rules to day staff, (nothing against day staff such amazing people, always friendly) the excuse we are given is "there's not enough staff on days" so apparently that means nights have to do immensely more! Id love to do some research on how other morrisons are managed etc. 

Night staff have 1 hour & 30 mins unpaid break, we are not allowed out of the building on this break. Probably rightly so due to security reasons etc. But there's No form of entertainment in the staff rooms etc  yes there's free WiFi but usually unreliable. But I know that in other morrisons across the UK. There's Pool tables, TVs, Fooseball but nothing simply chairs & tables. Although we are resting for an hour & half on our breaks it feels we are still working with no form of entertainment. Its no good for people with mental health problems etc. Not saying the entertainment would be used but would be nice to have an option

One of my fellow colleagues had a few words with main floor manager a number of weeks ago,  managers words that I over heard was "Because we pay you £11 an hour, I expect things to be corrected" forgetting the main reason why night staff is paid a little bit more is because we work unsocialable hours

With all this said I do enjoy hard work & I have no problems of having to earn money like the old saying goes "The best money spent is the money thats earned" 

The main managers don't believe in the Domino Effect! If something is poorly worked in the days it takes time to correct through the night. And same the other way round. I feel sorry for day staff also there's been many times I've been the store doing some shopping! And seems to be struggling with checkouts etc. Simply not enough staff! But nothing gets done about it! 

They pay is really good but sometimes is not just the pay that satisfies people sometimes its the appreciation! Over the years I've been here, I've seen many night managers come & go, many staff come & go! But yet when they people leave or step down they are made out to be incompetent but maybe there's a pattern coming out of this store! Maybe its not the people that are bad for the job or store :/

I can carry on but better stop 😃 

A typical day at Morrison's starts by setting up the butchery counter. I delegate jobs to other workers on the department, such as the rotation of stock in the fridges or packing food products, and cleaning.
I check the delivery and dispatch notes for the day to ensure that we have all of the stock available. Once the counter and meat aisle are set up for the day ahead I do a check of all of the products to make sure that the dates are rotated correctly, and that there is full availability before the store opens.
During the day I count the stock levels of all of the products, this generates the product order for the next day. I rotate the products to ensure that the oldest dates are at the front of the other products to ensure that they are sold first to minimise losses. If there are any products that need to be wasted I dispose of them in the correct manner, as they are an animal bi- product. 
Throughout the day I maintain a clean working environment using detergents and sterilising agents. Whilst cleaning and handling the food products I wear the correct personal protective equipment for the situation, such as heavy duty gloves, or when cutting meat chain mail gloves.
I serve customers on the counter. I weigh, cut and package meat products. It very important to have good hygiene and to thoroughly clean all of the equipment that is used throughout the day.
I enjoy the face to face time I have with the customers. I am a friendly person and I love to help the customer, and make their experience enjoyable. 
I enjoy working with the colleagues I have. I work well in a team, or alone. I think that it is important to have good communication and listening skills, and also a good sense of humour. I think that I am a good team player. I have been on various managerial courses during the time I have worked at Morrison's. This has enable me to have a better knowledge of how to assist customers, improve sales and oversee work colleagues. 
The most enjoyable part of my day is talking with the customers to help them choose their cut of meat and advise them how to cook it. I appreciate it when the customers return to the store and thank me for the advise that I have given them. This gives me a lot of work satisfaction, and one of the reasons why I enjoy the job. 
The most difficult part of the job is the unsociable working times. I have completed a full shift, and finish work at 22:00, and then I may be needed to be at work for 6:00 the following day.
Overall I have enjoyed the time that I have worked at Morrison's. It has given me new opportunities and skills that I may not have achieved elsewhere. I have made a lot of good friends whilst I have been working there. I have met customers from all walks of life, and they have shared their knowledge and tips with me for cooking different cuts of meat. There is a good management team at the store, and all of the other supervisors get along really well and help each other out when needed.

When I first joined I was on Amazon pick and pack, part of the trial run, so I was very lucky to get the job (with no work experience) and they had no interview- probably because it was only still a trial of the service.
Throughout my time there, I ended up working on EVERY department which I didn't actually mind as I actually enjoyed trying different things.
However, my strong work ethic meant that I didn't know how to say no to extra shifts and extra jobs which were in no way related to my job.
I was glad I could get extra hours when I needed, however, if you say yes once you will be bombarded for the rest of time there and it was very difficult to say no, as you know that the others are short staffed so they will only end up having to run trying to get things done.
Personally, I did really enjoy working here and on all the different departments for so long and I made many great friends. The pay was also very good in comparison to other hourly rates and was enough for me.
Nevertheless, other than the decent pay there were no other benefits for employees (other than a very small 10% discount on products).
Despite how much I enjoyed working there (all down to creating good relationships with colleagues), I had to leave as the job had completely destroyed my body. Baring in mind I'm still very young (mid 20s), my back was completing done in and I would go home aching. We would only get a small 15min break (unpaid) for 7hours, which wouldn't be too bad if we all weren't working so hard. 
The main problem is huge understaffing and the managers' way to convince you to work overtime and guilt trip you if you can't. I once worked a 6am-8pm shift with only a 15min break (which in all fairness I agreed to work the overtime and I didn't even want to take a longer break, it would be time wasted as it is unpaid), and I was then asked to stay to help for a massive really important re-arrangement of the store, where I left just past midnight after asking them to let me leave (in all fairness the managers only arrived around 7pm so not all of them knew I worked from 6am until I told them how worn out I was). I only got back around 1am, with just about enough time to eat and shower before my same day 6am start (which I'm pretty sure might actually be illegal).
Apologies for the very long review but this is my out-take:
Despite how much I worked and all the negatives there are about the job, I did actually really enjoy it, mainly down to the people and also the variety of jobs that you could get involved with.
If you work here, just don't be as weak as me, and make sure you stand your ground when asked for extra shifts because the managers will be very convincing when they're short staffed.
I only recommend working here if you have good strength and endurance, and a good back.
But overall, you do gain a lot of valuable skills: customer service, handling stock, till work and a huge amount of daily steps!

I started working at Morrison's 15 years ago, at that time it was Safeway and had just been bought out as i took a job there so i watched it transition. I enjoyed working there for the first few years, then the indirect bullying started. management didn't care and no matter what i was determined to rise above it. so from part time cafe assistant to department manager of several departments I proved my worth. But 12 hour days aren't enough anymore. it was common to work up to 16 hours and as a salaried manager you did this for "free."

Hours are constantly being reduced despite numerous "restructures to put hours into the right place." but the hours never seem to turn up and what hours there are, are monopolised by the store manager and people team not to help struggling departments, but to make certain departments look good for "royal visits."

Area managers are on another planet, they walk into a store expecting everything to be perfect and if it isn't you will get chewed up for it. expected to work up 8 pallets of delivery and set up an entire department in under an hour by yourself as you won't have the hours to rota staff in to help.

The only management position I walked away from after being offered was Admin manager, I was promised full and comprehensive training so i could succeed in my role... I had 3 hours with the outgoing Admin manager to go over "basics." then was left to fend for myself, but of course still expected to do the entire role as if i had been doing it for years and receive constant criticism for jobs not completed that I never knew existed let alone thought about completing.

They have now stripped away nearly all bonus' and benefits for staff. Of course senior management still get their bonuses for either Saving or making money. So if your store has poor sales, when Jerry hands in that resignation, you are not going to get a replacement. In the end 60 hour weeks and caring for someone at home just pulled me down too much, they didn't care about my health, mental or physical.

My advice would be to work as a colleague or use it to bulk your CV. its not a career like it used to be. If you earn too much after raises etc. they will try and find a way to move you out and replace you with someone who they can pay less. If you aren't in a clique or are honest again you are an easy target. Never tell senior management the truth regarding anything, do everything you can to make yourself look like a god because if you are an honest and open individual even constructive criticism is shut down as negative opinion.

I have enjoyed working for Morrisons developing life skills such as customer service, communication, team work, working alone and structure.

I have done numerous of tasks during my time their stocking shelves, relays, helping customers, reducing prices, and coding. I did night shifts for 3.5 years which involved restocking the shelves to full capacity, unloading wagons aiding with delivery, reloading wagons with empty pallets, tidying the warehouse and making sure the store was presentable for the following day. I work days now where my day consists of speaking to department manager who issues me tasks for the day which may include; restocking fresh Products (Bread, Milk, Yogurts, cooked meats, ready meals, pies, cakes and sandwich fillers), starting to completion of a relay moving products to another destination within the store, keeping the shop floor tidy throughout the day to Managers standards, coding Fresh products (short life, long life) ensuring there is no out of date products, reducing the price of products which are near their display date. I do all these tasks while helping to fulfil customer requirements whether it is to locate an item for them, filling out special orders or answering any questions they may have. 

Management in Morrisons aren't very good when it comes to communicating with their staff. There are a couple of managers who are great they help the staff to complete tasks if they are struggling but some tell you one thing and another tells you another which can be frustrating.

The hardest part of the job i would say is coding because it is time consuming especially when there is numerous of products to go through and if another member of staff didn't complete their coding task or have made mistakes then it would mean me doing their work and my work also. 

I enjoy my job when i go in, get my tasks for the day and being able to complete them whether it is on my own or with other colleagues without any problems meaning i can leave that shift feeling satisfied. 

Overall, 
it has been an enjoyable experience at Morrisons but i now feel it is time to move on to gain new skills in a different job role.

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