Good company to work for. Working in checkouts/services can be a lot of fun if you're eager to learn and move around.
Having worked for 3 different retail companies since leaving school, alongside studying full-time I would definitely recommend Asda as a company to work for.
I work at a large and busy Superstore in the East Midlands and I'm going to give a pretty detailed and honest review.
I applied for an 8 hour Sunday Checkout Operator job in November as a Seasonal Colleague (for the Christmas period) but ended up being offered a permanent contract.
'Mainbank' Checkout Operator role:
For the first few months as a Checkout Operator my role was solely to sit on a till and serve customers who come through for the entire shift. The till systems that Asda use are very old and literally just a keyboard with a tiny two-line screen, but they work fine and once you've learnt how to use it properly then they are quite efficient.
Asda are really big on giving good customer service and they expect 100% effort at all times when it comes to service. Checkout Operators are trained to follow 'Easy, fast and friendly', 'Greet, Help, Thank' and 'Six Ahead' which are Customer Service ways of working. The ways of working are assessed regularly by mystery shoppers and if a colleague fails a mystery shopper audit then the whole store will lose out on the bonus and it usually leads to some kind of disciplinary hearing. Audits can be failed for something as simple as forgetting to give a warm and friendly parting comment to a customer. Asda make no secret of the fact that they are determined to be
ProsLenient with hours, work as much as you like and choose your overtime (pretty much unlimited), fast-paced, good opportunities on checkouts, great colleagues, most customers are lovely
ConsAt times the management is pretty poor and things aren't always well organised, management lack attention to detail and don't fix obvious problems, things are often untidy which is easily fixed but ignored
I began working for ASDA in December time 2018, busiest period of the year for them & thrown right into the deep end. As Security the job was constant, firedoor runners, pushout attempts, lots of problems with the homeless, the list goes on. I had no issue with the job itself or completing the tasks. The issue is being left on your own for 8 hour shifts and expected to stop and detect any theft occurrences.
It's an impossible task do so such a thing working on your own, barely on with another security colleague because managment claim they do not need more, yet when a basket full of JD goes through a firedoor while your dealing with other issues they soon enough come running with 300 questions such as "What have they stole" Who was it" Did you see them" Where did they go" Why didn't you stop them". Again if I wasn't left on my bill all shift and while I'm dealing with other issues things like that wouldn't happen as often but yet they don't see things that way.
Management expect you to be sat at the podium for the full 8 hours staring at CCTV despite the training videos stating your only supposed to spend around 35% of your shift looking at CCTV and the rest walking the shop/assisting with other duties. But again impossible to do when there's just 1 of you on.
Then shift changes happen all the time, mostly to suit managements needs or section leaders needs. Countless times my shifts where shuffled around last notice despite the fact there supposed to give minimum 3 w
I will list what I experienced and you all can judge if its typical of all asda stores . Work is pretty much the same thing every night, replenish the aisle your given and work through all the pallets until the shift is over , if you get stuck with the same aisle repeatedly it can be a hard week , if you get the same aisles for several months you probably will hate it depending where you are placed. Workloads were often longer then the shift but should you not miraculously finish over 9 plus pallets in your 7.5 hour shift then often you have the manager,which ever 1 is in charge that night anyway, ask you to stay behind to finish it or still ask you to stay back , even if you finish all your work because someone else's work is not finished , pretty much every shift you got put on the spot and asked to do an extra hour or an extra day because they was under staffed or had too much work to finish, then when you refuse you seem to have trouble booking your holidays that you have earned, it took me several weeks to get my manager to book my holidays as when I booked my own they was always rejected and he repeatedly told me we will do them later , but later comes and you are told see him tomorrow , then the next week was the same messing about and excuses why he couldn't book them. The holiday booking was one of the most unprofessional aspects I had issue with .
Breaks are strange, in an 8 hour shift it was 30 minutes break only , though most seemed to be allowed random smoke
ProsThe night bonus to the hourly rate
ConsNight manager, no training in retail skills, weekend mandatory shifts, substance abuse
- The people I've met whilst working at Asda are some of the most funniest and humble. Had some really good times along with them and I still see them from time to time.
- Some of the perks are pretty decent if used on a consistent basis such as the 10percent discount (20percent at certain times of the year) and the Asda Perks website which gives you discount to cinema tickets and days out events etc...
- The hours are there if wanted (well the store I was in had hours due to their recruitment policies which I'll explain down in cons later). So basically, I had a contract which was part time but from time to time I used to do full time hours with the added benefit of my holiday allowance being adjusted for the extra hours I have done.
- Even though I had a contract, section leader allowed me to be flexible in terms of my working hours. This allowed me to take care of some of my personal stuff that needed my attention.
- There are people who have worked at Asda for years and know the colleague hand book inside out and are willing to help you out once you are in trouble.
- I have had the pleasure of working under some of the best line managers you could ask for. They would guide and encourage you in order to be best in what you are doing. That encouragement is all that is needed in order to feel appreciated. Some managers have even agreed with what cons I will mention soon as they believe the shop floor workers are getting the short end of the stick
If your working in the store it's a great place to work, but anything else its a nightmare.
So I've worked for Asda for close to a decade now, and my experience probably reflects what it is like as an employee that works in the home shopping department. If your instore the job is good, you know you'll be working for a set time, you get your breaks and have a comfortable area to take that break, along with access to facilities should you need them. If your not in store though, for example a delivery driver, none of that applies.
If your out on your own the only access you have to facilities entirely depends on what is available to the public, which in most cases means not very much. Management seem to care more about those in store than those actually out doing the deliveries, your often out later than scheduled resulting in either working longer hours or as is the case more often than not, you end up skipping your break to make up the time.
The expectations on a delivery driver are ever increasing, I have seen this job change so much in the past 10 years it is vastly different now than it was back then, 10 years ago you had proper support, your vans were pre-loaded ready for your shift, you had proper support in store, vans were rarely out late and you often had enough time for a break. Delivery loads weren't excessive and most people were reasonable in their expectations. For example a block of flats, people would come and help, now they expect you to carry larger deliveries up multiple flights of stairs without so much as a thank you, obviously if the customer
The driving aspect of the job in itself is great, I was lucky enough that my delivery route was a very pretty area of the country and I got to deliver to some great locations and meet some decent customers.
That, however is where the good parts end really. The management at the store I worked at were appalling, there was little to no communication between management and section leaders and between section leaders and drivers. So much so that I was rung up on the day of my driver tech test to be shouted at to why I wasn't there only for me to tell them in return I had not been told of the date. I later found out two different section leaders had both known the details and neither had told me.
I saw so many bad managerial practises in the time that I was there that I really don't have space to put them all here. I was regularly given broken/faulty hand held computers to work with which were the primary way of me knowing what drops I had to make and my navigation, I relied upon my own phone most of the time for navigation purposes and to call the customers. I was sent out on multiple occasions on vans which had defects, including an oil leak, cracks on windscreen etc. when I raised these issues with a section leader I was basically told to shut up and go away. The vans that I drove were always filthy, I delivered to primarily rural areas and there was no way of cleaning the vans off when back at the depot, the best they could do was get the store cleaners to go over them w
ProsOut on your own, freedom of the open road, rarely contacted by store
Job was alright at first, then slowly started to realise things that were flat out rediculous.
Higher ups with no clue about real working life setting rediculous numbers and making the job insanely stressful and making you work through your breaks.
There are no chargers in the vans, so when your palm dies (provided by the company) you have to use your phone...
No PHONE MOUNTS... Only 2 of the vans had PHONE MOUNTS. This was completely rediculous and my own phone mount couldn't properly hold the device needed to do my delivery.
There response to not providing the bare neccessities was "well people keep breaking them so" - and? Thats not my problem? GO TO THE STORE AND GRAB ONE, YOU ARE A SUPERMARKET. I CANNOT DRIVE SAFELY WHEN THE PALM KEEPS FLYING EVERYWHERE.
Section leaders seem to never have any clue of whats going on. I was told I was doing one shift, then to come in and find im doing something completely different. Funny thing about this was, I came in at 7:00am to do my job (Click and Collect), then was told I was driving at 10:30am, and they WONT PAY YOU if you come any earlier than 45 minutes before your VAN LEAVES, and 45 minutes is no where near enough time to get in, clock in, see what you're doing and load and leave. Not enough time. So I had come in, 3 and a half hours early, when i was told to come in at this time, only to not be paid until 9:45. I quit after this, as this was not the first time they have completely messed up my shifts.
There is no work lif
Pros10% discount, and theres a shop right where you work for food and people I worked with were amazing
The job itself was quite fun, you get the usual things you'd expect in a role like this such as people who live in hard to find houses who simply won't use the delivery notes options to let the drivers know ( "ooh- everybody struggles to find our house!" ) , people who order their shopping for a specific hour then go out at that time and can't understand why you won't wait for them ( oh yes- we know your "I'll just be 5 minutes" is more often than not the best part of half an hour ), and my personal favourite- the people who order, aren't in and then expect you to deliver to a different address ( "What do you mean it's 40 minutes out of your way- I always see your vans around here! " ).
Whilst that's a bit annoying overall the good far outweighed the bad, I met some really great people and had some very interesting conversations whilst delivering and the other drivers I worked with were brilliant guys you could have a good laugh with so on that basis I'd say it was a fairly ok job.
What really ruined it was the running of the department. Much has been said in recent times regarding the company and it's contract changes. Whilst workers are now expected to be flexible it would appear that somewhere along the line something got lost in translation and "flexible" morphed into " go out of your way to make the job as unnecessarily annoying as you possibly can". If you get asked to cover a shift make sure you tell them you can do that shift only- because what they won't tell
Awful place to work due to one reason....The Managers
Working at Dartford Distribution centre has it's pro's and con's. The wage is very good for the job role, the job itself is straightforward though very demanding depending on whether or not you can actually do the fundamentals (i.e picking). It's the Management that really let this place down. They will allow certain colleagues to abuse their position if they are friends with them or borrowing money from them. I've seen fully able colleagues getting away with murder, only picking the lightest items and not being monitored by a headset or most likely not picking for weeks on end while a physically disabled colleague in their 60s has to lift heavy goods such as alcohol and soft drinks. Most colleagues will have about 3-4 different skills yet most will only ever get to use the same one of these virtually everyday. They have no idea how to boost morale or understand that variety is the spice of life. Though you have to remember that none of these so called managers got their jobs on merit, they all walked into the positions through knowing someone. They really are a disgrace. I had a close relative who was taken ill during my time here and shortly passed away after. When i asked if i could leave early to be at their bedside they declined despite letting at least a dozen colleagues go home. Their reason for this was because i "didn't have priority". So in which situation would you have priority then? And if you have been given a certificate from your doctor allowing you time off f
ProsGood wage and Colleague discount card
ConsAwful dirty working environment and even worse clueless management.
Once you've loaded up your van, and stick to the schedule, you are your own boss, being able to take breaks etc before the next drop.
Downsides are having to deal with the people you deliver their shopping to. Some are ok but there are some who just like to whine. Everything from why are there no carrier bags anymore, (hello??!!) when all they are doing is taking the shopping out of the plastic container and putting it way, up to why is their stuff missing, substitutes etc.
Big issues are people who order so much large bottles of water, and they love to order water, (80 x 1.5L bottles of water up to a flat - why???) and having to lug them up several flights of stairs, if no lift, and doing your back in as the customer won't help you and ASDA have a policy you don't deliver past the 1st floor if there are only stairs, but I've yet to see this officially in writing.This is a judgement call as it's unrealistic not to deliver to someone who has children, elderly, disabled, living on a top floor block of flats.
Finding addresses in the dark, a torch is a must. There are those who have door numbers, if you can see them with a magnifying glass, and those who can't be bothered to have door numbers. If ASDA can't find them, how do they expect an ambulance to find them.If you work the morning shift its easier to find addresses. If you work an afternoon shift, when it gets dark, especially when it's raining, it can challenging to find the right address and places to park.
Questions and answers about ASDA
How should you prepare for an interview at ASDA?
Asked 16 Mar 2017
If it's tilbury asda dont bother they are useless thete the wages are never paid on time and its a bad place to work 100 %
Answered 22 Jan 2021
Just like you would with any other, just be yourself.
Answered 10 Mar 2020
Why did you leave your job at ASDA?
Asked 22 Mar 2017
Worked at Asda Dagenham on nights, 3 nights a week, I only lasted 3 weeks of the 3 months contract, I resigned. The amount, toughness and stress of the work is unbearable, it was the worst job I have ever done in my life, it was physically and mentally exhausting. I couldn't believe to see some of my colleagues do it six or seven days a week. I didn't have any problems with the managers, they were great, the pay was good, but the job wasn't for me.
Answered 10 Nov 2020
I'm not leave yes
Answered 2 Oct 2020
What are the day shift hours?
Asked 21 Mar 2017
7 to 8 hours for day shift
Answered 27 Apr 2021
8am to 4pm Wednesday to Friday
Answered 2 Oct 2020
What is the interview process like at ASDA?
Asked 16 Mar 2017
Had a group interview,there was around 12 of us,we had to pair up in groups to make a grand national race horse out of buttons,lolly sticks,buttons and glitter.Then we were asked questions of what animal would you be and what would you take to space whilst around 5 members of staff were hitting things down in clipboards walking around the room.I thought I was in a hidden camera show.
Answered 2 Dec 2019
Relaxed but don't be fooled by what they tell you. That Asda is a great place to work and that it is one big family. Not true.
Answered 18 Nov 2019
If you were to leave ASDA, what would be the reason?