So to begin with, I had just been made redundant from a long term job. I needed a job fairly quickly and with xmas around the corner, argos were taking on.
I got a job, apparently as a retail assistant as my background is both working with customer, and in retail management.
I started off working in the warehouse which is something I've never done. I must admit it was hard graft, but I did enjoy it despite it being incredibly repetitive after a shift or two. I ended up asking to work the shop floor which I managed to do a little bit before being put back to the warehouse. I kept pushing to work the shop floor though, and realised why temps didnt really do the shop floor. Their system is incredibly tedious and probably very old. It took a little getting used to, but I managed to get the hang of it pretty quickly as I'd worked lots of different types of tills over my career.
I realised fairly quickly, its hugely target driven. Targets are add ons, insurance where applicable, and getting customers to sign up to argos credit cards. I struggled with the add ons to begin with. You actually had to ask every customer if they wanted a card apparently. One ridiculous member of management heard that I didnt ask one customer and told me it was a "legal requirement" which gave me a laugh.
This one member of management wouldn't talk to temps and didnt really talk to anyone outside of management. She was awful. She only ever spoke to me to tell me to do something, which, considering
ProsThe work was enjoyable enough. Ground staff were good people.
ConsPoor pay, some really bad hours. I did a few 3 hour shifts. Management didnt speak to temp staff.
Good variety of work, meeting a variety of people, colleagues pull together to help each other.
Although I was generally stationed on the tills, a typical day at work could involve a variety of tasks such as order picking, put away of delivery, arranging the shop floor with latest promotional material to a plan chart, and general shop floor tasks such as stock replenishment, tidying. There was also a newly introduced 'Navigator' role in which colleagues casually asked customers browsing catalogues if they'd like any help, after being trained on the type of body language to look for.
Serving at the till involved ensuring customers left with the complete package (for example, a memory card for a camera, or a case for a tablet), and offering the benefits of replacement product care while providing information on spreading the cost over a number of months. My morale with customers came naturally, which gave a lot of job satisfaction during my time there.
Picking stock involved working to a voice-picking system called Talkman, which responded to your voice and gave commands such as location, catalogue number, quantity, destination. There is a brief learning curve but this system is extremely simple to use. Providing there are enough staff on shift to compensate for busy hours, it is a very efficient system. The delivery process uses the same system, though you voice the stock away (to stockroom standards) and confirm location placed as opposed to visiting locations to pick customer orders.
When picking upstairs, as a non-customer facing area of the store, colleagues are e
Pros10% store discount, colleagues received 'Inspire' cards (a financial reward scheme), good variety of work.
ConsPart time contracts only, all manner of recurring technical issues encountered.
I've worked at Argos head office in MK for just over 2 years and it's been a really exhilerating experience. The company is in the midst of transforming itself into a leading digital retailer which makes for a very dynamic environment. You're encouraged to be innovative and if something has gremlins there's no real blame culture - it's treated as a series of learnings for future versions or projects.
The underlying culture running through Argos is one of 'family'. Your colleagues decorate your desk on your birthday and everyone chips in for a card and pressie presented by the team. There's always cakes, lunches and evenings out so you have to pick and choose your calorie intake with care! Good restaurant and a cafe style meeting area across the arborial atrium makes for a busy, productive but relaxed feel to the place. Recent policy changes, lobbied by the colleagues' forum, means you can wear pretty much what you like to work as long as it's clean and tidy.
We do have some pretty punishing schedules at times but these are mainly created by working in a very fluid, agile business where initiatives are set up to address specific challenges - and this can happen at short notice. But, this is balanced with a great range of projects to work on and the occasional quiet day when you can spend time working on personal development and objectives that help to improve you and the business.
There are loads of learning opportunities, a comprehensive intranet and news feed and s
ProsHomeworking, family culture, personal development, discount, bonus
I worked for Argos for an entire year, that year was horrible.
Always understaffed, leaving me to manage the whole shop by myself and numerous customers while the managers and team leaders would just stay in the office, not bothering to come out. Even when you would ask, they would give some excuse as to why they couldn't.
Being in 9-5, and being by yourself, especially around Christmas when hundreds of people would be coming in. Queue's forming outside the shop into Sainsbury's, having to leave your customer to get their items as the warehouse staff were not doing what they are supposed too.
Rarely getting your breaks and lunch breaks as the colleagues who were buddies with the managers got their first, even if you'd been working since 9 and they got in at 11/12.
Hiring new staff and not training them properly so you will always be picking up their slack, you would tell your manager about it but they wouldn't care.
Manager relationships with staff and letting them have all the time off they want and always giving them the easiest work to do (e.g. warehouse), although this was supposed to be on a rota. All the staff were so two-faced. You'd tell your manager or team leader something in confidence and everyone would know about it the next day.
They wouldn't believe you if you were ill.
I had an operation on my foot, they wanted me to still come into work and just have flipflops on.
Rota system, being in 3 hours a day. The rota constantly changing with
Conshours, staff, management, job itself, pay, no beenfits
I worked at Argos as a Christmas Temp and left at the end of my contract. I was only trained in the stockroom (not on the tills), so a typical day for me would involve picking stock, putting away returns, sometimes pulling in the delivery from the van and putting it away, and doing stock counts of high value items. The work itself it pretty straightforward and very repetitive once you have learnt the processes.
The people were nice and were always willing to help me if I was was stuck. The managers in my store were really friendly and understanding.
The hardest part of the job is probably getting to grips with the headset and the processes at the beginning (not actually that hard,just takes 2 or 3 shifts to get used to). In the weeks before Christmas it gets very busy and this can be stressful due to the shop being understaffed which makes picking all the order within target times extremely difficult. For example, there was one morning, two weeks before christmas where there was only me and one team leader picking orders and the shop was busy, and we were both completely overwhelmed.
In the stockroom, staff use headsets. Although these headsets are needed for the job, most the problems encountered by staff are to do with the headset not understanding them and this either leads to things been voiced in incorrectly (through no fault of the staff) or staff members standing there for ages repeatedly saying the same words into their headset trying to get it to registe
Prosflexible shifts- I did a variety of shifts varying from 3 hours to 7 hours, Colleagues were nice, willing to help and a good laugh.
ConsRota means you can't plan anything outside of work in advance, Rota can change at short notice, Understaffed which can make the work stressful, 15 minute break on a 5 hour shift picking isn't enough, when you're on your feet the whole time, Like any job you get some staff who you would rather not work with.
I have worked for Argos for 4years and in the beginning I believed it was a place to thrive and achieve more in climbing the ladder. Everyone worked together as a team and the management communicated well to each other however over the past few years of me being there the management has changed 3 times each time that means us having to adapt as a team to how the new management want to run the store. As the years have gone on due to all the updates the store has gone through this has meant more workload, everyday I work there I'm likely to be doing four peoples job at once this would be picking the items handing them out on collection whilst doing delivery and putting away the returns I believe my store is failing to remember team work and the management do not communicate well at all as one the stock room manager may tell you to do something and the shop floor manager will tell you to do the complete opposite. I have been given the opportunity many of times to be team leader and I have acted team leader but I believed due to the extra amount of work load on top of what I was doing was not worth an extra pound for a lot more stress. At Argos I am what they call an all rounder they are able to place me anywhere in the store weather that being front of house or back I have learnt management skills there the only part I haven't learnt is cash office due to not having time to train me I tend to train up the new members of the team and I can very firm but fair.
My job role incl
ProsIf you want to learn they will train you if possible
ConsNo stability in hours and days
Customer Service Representative | Ely | 5 Feb 2016
Worst company/store I've worked at
Expect to only ever be on a 6 or 12 hour contract although it will be implied that this will increase over time at your interview, barely makes it better then being on a zero hour contract. There is sometimes overtime available as staff are always leaving and staff that have been there for more then 2 weeks don't want any more hours, those who do want extra hours have to compete with the brown nosers as they get special consideration above the people that actually do their job. There's two job roles standing behind a till for your shift having to ask lots of questions and selling insurance being constantly monitored or working in the warehouse either picking items or stacking shelves with shifts starting from 7:00am. Most of the management seem to be incapable and inexperienced which isn't surprising as promotions seem to be decided on length of service rather than ability or whoever they can get to do the job on the disappointing wages and instead of being “competitive” as described in the advert minimum is a better description, which leads to most of the management not caring about the store or staff as they are just there to pick up a wage packet, and explains the little amount of training you receive and are just chucked into it and being expected to know what to do and moaned at when you don't. Expect rotas to change with little notice or even being told they have changed with no week being the same as the next. Expect to be treated as a dispensable commodity and with no
Fun workplace, very friendly and very professional.
A typical day at work for me was, arriving at work 10 minutes before my shift and recieving a briefing on the work i would be doing that day (Stockroom, Collection, Tills or Customer Services) and a briefing on the store itself to see if it was meeting targets, such as feedback, add-on sales etc... for the previous day. At Argos i learned a huge amount about what it is to be in a customer facing environment and what good customer service is. I learned the importance of the small things (a smile and hello when meeting the customer, a goodbye/Have a nice day when the transaction is complete) and how I can effect a customers experience at the store. Management were very good at their jobs, i constantly recieved feedback about my performance which helped alot, the only thing i could critisize would be that i was never stationed anywhere for very long (i'd be at tills for half a day then stockroom for the rest and collection the next) and this made it extremily difficult for me to hit the targets that i was set because i was never in a place long enough to meet the target. My Co-workers were all very friendly. The ones that had been at the store longer than i had were always very keen to help out where they could and this created a very nice environment to work in. The hardest part of the job i have mentioned earlier, trying to meet set targets when i was the person that they were able to send anywhere in the store to work, and the most enjoyable part of the job i guess would be t
A people focused environment with variable job roles within a small team.
A standard day would involve balancing clerical stockroom duties (including stock taking, counts and quality control checks) with near-constant customer interaction.
A day's stockroom duties will typically involve accepting deliveries through the store's computer intranet, organising and putting away the items and logging the necessary paperwork. As part of the process, I would usually have to highlight any delivery errors, check that stockroom standards have been met and carry out the required investigation of lost stock.
Additionally, as well as forwarded items to customers in store, any items coming back into the stockroom would require sorting and placing in the relevant areas. These tasks are continually monitored in-between waiting customers.
A usual day often includes instances of 'problem solving' with customers; often this means identifying their needs and selling a relevant product, or addressing their concerns with warranties, store policies, etc. This one-to-one interaction is often friendly and professional, with the company highly valuing the 'customer experience' within its review (and rewards) procedure.
As both facets of the role demand attention and good timekeeping, the hardest part of the job is balancing time between them. As part of a small team, responsibilities are continually shifting, and staff are expected to attend to numerous areas of the store when needed. Being supportive and motivated within the team is essential; the store would not run
Fast-paced and laid back, social with a team/community feel
I really enjoyed the laid back, social aspect of the job. Working nights it has to be that kind of dynamic in my opinion, you were essentially in charge of yourself by making sure cages were loaded appropriately and in a decent timely manner, you set your own break times (not duration) with some rules set. Upon arrival, you would scan in through the turn-wheel and walk down to the warehouse itself, you would then place your belongings in the locker room (females and males) and go to electronically log in to mark your attendance. You would then enter as the afternoon shifters were leaving. We then would get a headset and a voice pack, and be de-briefed by the shift manager, we would then go to a ticketing booth and request a job and it would print this out on a sheet. We would then log on to our voice packs and a computer voice would read aloud the item number and location, up until we would give a voice command to signal we want to have our break which was timed, afterward, we would resume work up until it was the end of our shift.
It helped me with learning how to prioritize differing items and being prepared for the unexpected, how to manage time and also how to correctly load items into cages that we may have to push when at full capacity to be placed into loading bays. Everyone I worked with was fantastic, as mentioned before a very social/communal atmosphere with some music to give a nice vibe. The only difficulty I had was when either the voice packs would be glitch
Questions and answers about Argos
How did you feel about telling people you worked at Argos?
Asked 29 Mar 2017
My friend recommend to work with argos because it's good company and helpful
Answered 23 Oct 2019
I fit in with people like me
Answered 20 Sept 2018
Why did you leave your job at Argos?
Asked 29 Mar 2017
After 3 years there just seemed to be no sign of more hours or progression.
This seemed to be accross the board with all staff that weren't management.
However.. great company... great management and absolutely loved the time here.. sad to leave.
Answered 25 Aug 2021
Because I've spunked better respect towards employees than this place gives.
Answered 1 Dec 2019
Weekly pay or monthly pay
Asked 24 Aug 2017
Pay is every 4 weeks, so 13 pay days per year
Answered 18 Dec 2019
Monthly usually 28th each month.
Answered 25 Sept 2019
What is the interview process like?
Asked 30 Aug 2017
Quite difficult if you’re not prepared. They have a booklet of open ended questions and scenarios they have to ask and get through.
Answered 4 Feb 2021
From my experience it varied between branches. They have a booklet of questions to ask you that include scenarios. One branch went through the whole booklet and was quite formal, and the other asked fewer questions from the booklet and was more chatty with me.
Answered 19 Oct 2020
Do they provide you uniform? What is the uniform?
Asked 30 Oct 2017
Yes they supplied the uniform from a staff member that just left apparently they leave quickly, the manager said it was okay he only wore it tqice.
Answered 20 Sept 2018
Yes I was told to wear a gorilla suit and I felt and looked stupid plus I was extremely hot