Customer Service Representative | Thurrock | 5 Jan 2020
There is a tough work/life balance within the company. Depending on what department you're working in, it can be stressful at times. The management can be quite helpful in terms of trying to help with your flexibility to work, especially if you have other commitments such as children, extra job etc.
As a temporary worker I was trained over a 4 day period.At the start of each shift you were made aware of targets and assigned your work location within centre.The work consisted of 95% picking or 95% packing according to preference.Supervisors were approachable and fair.
During my time working in Argos the duties that i was asked to undertake were too varied which led me to not being fully trained in any of the separate job titles. It varied from working as a cashier and processing orders to "picking" which was going to collect the orders and put them through to front of house and then working on the collection point where the customers collect there orders. i felt under trained as there were far too many staff taken on to cover the busy Christmas period.
The hardest part of the job was working in areas where i felt under trained and under pressure due to the busy time of year in the retail industry.
The most enjoyable part of the job was working in the fast placed environment.
A typical day at work involves tedious repetitive tasks picking stock with a headset that doesn't always work properly and a broken glitchy IT system. It's frustrating because all the things that we do can be done faster and easier. There are silly targets to be done, such as putting delivery away under a set time, and the amount of cards and care we sell. The headset glitches so it can be appear you put an item away much longer than what you actually have. There are times when we have to deal with customer views, deliveries and picks, so it can get busy and sometimes things have to be left. When there is no delivery and just picks, busy times depend on the amount of customers who come into the shop, so it can get more boring.
The morale of the store can depend heavily on the manager. It can sometimes be a laugh, but other times not. Promotion is very difficult, especially when management don't train you in everything. Our hours can be cut whilst management get around 40 hours a week and the shifts are often too flexible. I could be starting in the late afternoon or early morning, with an early finish or a late start. We know the hours about a week before. But in a way one of the best things about the job is the lack of hours, which means we have more free time out of work, but the hours we get (15-20) are not enough if you are not a busy student.
The best thing about the job is the staff. You often get a variety of people, including young people who especially enjoy th
ProsSome staff, flexible hours, staff outings
ConsFrustrating way of doing things, difficult to get promoted, too few hours
busy and active.
I learned to express myself and interact with customers
nice easy going management, friendly and free to offer advice when needed.
great co-workers, always able to help each other and great positive teamwork.
difficult customers can be the most challenging part but that's expected.
being with a team who is always friendly and polite despite sometimes being in a stressful environment.
treated me well as it was my first job only worked over Christmas break off school but from what i saw a good place to work long term as far as i remember.
Customer Service Supervisor | St Albans | 23 Sep 2017
Argos Employment Review
Good overall rating, good Job Work/Life Balance and job culture; good training programmes. Good Job Security and possibilities for Career Advancement, just really low pay! However, good staff discount. Friendly supportive managers.
Customer Service Representative | Widnes | 28 Dec 2016
Great manger to work with there where so very nice staff to work with and get along with loved every little bit of working there now I move on in my retail career
Questions and answers about Argos
How did you feel about telling people you worked at Argos?
Asked 29 Mar 2017
My friend recommend to work with argos because it's good company and helpful
Answered 23 Oct 2019
I fit in with people like me
Answered 20 Sep 2018
Why did you leave your job at Argos?
Asked 29 Mar 2017
Because I've spunked better respect towards employees than this place gives.
Answered 1 Dec 2019
I was told 20 minutes before my shift ended that my month to month contract wasnt being renewed.
I know guys who got the news they were being let go as their 12 hour shift finished on xmas eve
Answered 1 Oct 2019
Weekly pay or monthly pay
Asked 24 Aug 2017
Pay is every 4 weeks, so 13 pay days per year
Answered 18 Dec 2019
Monthly usually 28th each month.
Answered 25 Sep 2019
What is the interview process like?
Asked 30 Aug 2017
Quite difficult if you’re not prepared. They have a booklet of open ended questions and scenarios they have to ask and get through.
Answered 4 Feb 2021
From my experience it varied between branches. They have a booklet of questions to ask you that include scenarios. One branch went through the whole booklet and was quite formal, and the other asked fewer questions from the booklet and was more chatty with me.
Answered 19 Oct 2020
Do they provide you uniform? What is the uniform?
Asked 30 Oct 2017
Yes they supplied the uniform from a staff member that just left apparently they leave quickly, the manager said it was okay he only wore it tqice.
Answered 20 Sep 2018
Yes I was told to wear a gorilla suit and I felt and looked stupid plus I was extremely hot