Although AXA PPP healthcare is part of a global company, the work ethics are second to none. The staff are taught that the care of the customer is very firmly the most important thing and it's not unusual that a member of staff will go above and beyond what is generally considered good service.
The company ensures that the staff are also cared for properly with many support programmes available, both physical and mental wellbeing. AXA PPP healthcare is in the forefront of developing a better and better holistic approach to a person's wellbeing.
ProsA forward thinking, all encompassing insurance company.
Would not recommend working there
Worst place I have ever worked
No support from management at all
Can’t trust anything you are being told by management
Old boys club
I could go on but it’s boring
Have found the perfect job now where my talent and hard work are recognised and rewarded
ProsCan’t think of any Other than my colleagues we supported each other
ConsLots, long hours, expected to do three peoples job, don’t listen to any constructive feedback, work hard for no reward and promised things that they can’t deliver
Overall good place but few recurring unresolved issues.
Great place, some great managers and colleagues. Pay and benefits are good.
Flexible hours overall interesting role to work in.
However, dept is understaffed and too many new colleagues that need carrying.
Managers are busy with targets and expectations are pushed higher and higher but little staff or reliable resources to achieve.
ProsGood Pay and Benefits, Good hours Friendly colleagues.
Poor upper management led to stressful working conditions. Definitely a "if your liked then you advance" environment. Made to pay back minutes if you are late but have to accumulte time to get it back at a later date if you work over. Be prepared to be put on a guilt trip if you ever have a day off sick. All in all a very toxic environment to work in.
ProsSome shift rotations are good
ConsA very clique environment to work in, poor managment, poor reception of critical and objective feedback.
It was an excellent company to work for who really valued their employees. Tere was great development opportunities.
I managed Offshore teams in India
Sometimes the travelling to India was quite hard with long days
The relationships formed were very rewarding
Seeing those you coached develop and grow was rewarding
People and relationships were the most enjoyable part
However I loved Finance month end and the results day
ProsFelxible working, good environment, free coffee!
It is one of the best places to work. The organisation is very friendly and professional. Except for very few of the employees not many stress you.
But the work is challenging. The technology teams are global. You can move across countries if you have the right skills. I would recommend AXA to my friends.
I would always recollect my days in AXA UK as the best days of my life.
It was my best times of my career.
Bournemouth seems to be completely overlooked by the executive committee. There is little integration within the bigger company. Unless your face fits or you push your way to the front, don't expect to even be acknowledged.
ProsPerks are good if they suit your needs, If you're not into a pension and healthcare then maybe not, Hybrid working (can choose to be in the office if preferable)
Flexible working hours to support your personal situation.
Great management of deliverables and personal development.
Collaborative working across multiple teams, with everyone focussed on the same goals.
Connecting with many, varied stakeholders.
Most difficulty was balancing OpCo deliverables with HO deliverables.
Good pay and opportunities for progression which are the best factors. The customer service advisor role has strict targets, very intensely monitored and not advertised accurately to what it actually is, training is 12 weeks and intense, you will have to learn a LOT. Calls are checked and the people who assess them are very picky.
AXA is not a terrible company to work for. They have a solid benefits package, a diverse and interesting staff and management, and most everyone working there is very nice. The company culture is very laid back. The dress code is described as business casual, but since the definition of "business casual" can vary greatly from company to company depending on one's location, industry, and other various regional and cultural differences. That said, they are definitely more on the casual end of the spectrum, and jeans are typically allowed on most days (not that there is anything wrong with that). It should also be noted that the company headquarters is based in France, so this undoubtedly plays a role in the dress code and overall company culture, which is a very positive culture that helps create a mostly positive working environment.
So why only 3 out of 5 stars? I must preface this with the fact that unfortunately, for purposes of keeping my identity confidential, I am unable to disclose what my position was there). First, there was the issue of pay. After doing research, I can say that I was relatively underpaid compared to comparable jobs in my industry, and given my credentials and qualifications (to be fair, I knew this going in, but accepted the position for the purpose of attaining that highly valued experience that all employers want to see on your resume).
My two biggest issues with AXA however, which are somewhat related in nature, are the terrible communicatio
ProsGreat company culture and benefits package
ConsTerrible communication and extensive bureaucratic performance
AXA as a company is a good place of building a strong base for succesful career.
Have successfully handled migration of Solvency II statutory reporting process required for Insurance companies to report to EIOPA and ECB in European region by visiting parent company AXA GIE in France for 6 months.
Training Solvency II statutory reporting to the other half of the team in India and conducting knowledge transfer sessions to the dependant teams.
Support the Solvency II Pillar 3 reporting to ensure that it meets the Group requirements and is performed in a timely and accurate manner. Monitor and ensure the submission is in compliance with group reporting requirements.
Perform the control checks results and prepare the analysis of the submitted reports. Assist in the preparation of the consolidated clearance pack.
Work closely with Reporting and Analysis team and Reporting & Governance team to ensure financial and management data in Magnitude / IRIS are aligned with IFRS financials and in compliance with Solvency II Pillar 3 requirements.
Ensure good quality and timeliness of the reported financials and data. Review the control checks results, identify and fix input errors.
Actively participate in the answering of COE’s queries on financial reporting inputs in Magnitude / IRIS.
Coordinate and support the required COE sign-offs to support Solvency II Pillar 3 reporting.
Perform transactional activities related to the function at the expected level of delivery in terms of
Desarrollaba mi trabajo normalmente bajo presión. Aprendí procesos para seguros automotrices como trámites de pérdidas totales, emisiones, renovaciones, cancelaciones, envíos de facturas, etc.
Llevaba una excelente relación con mis colegas y con mis superiores a pesar de contar con muy poco tiempo para el esparcimiento debido a las labores.
Lo que llegaba a dificultar el trabajo era la triangulación innecesaria en los procesos que volvía muy lentos los trámites o la necesidad de escalar con otras áreas cuyos tiempos de resolución podían demorar más allá de lo estipulado, algo muy apremiante para los clientes y para mi, como responsable ante ellos, volviendo muy estresantes los casos.
También hubo una mala organización entre quién sería responsable de las áreas pues reconocíamos hasta dos autoridades que no se ponían de acuerdo en las prioridades de nuestro servicio, lo que entorpecía nuestras labores y nuestros resultados generales. No éramos informados de los cambios que había ni tampoco sabíamos con quién escalar una dificultad de ámbito laboral. Además, al encomendarnos labores propias de otras áreas que requerían apoyo, sin capacitación previa, era fácil cometer errores que podrían dar por terminada la estancia como trabajador. La rotación era frecuente.
Lo anterior impactaba también en la estabilidad laboral, que era lo que menos teníamos en la empresa mientras no tuviéramos un contrato directo con la aseguradora.
También también era nocivo escuchar sobre las
Management tend to pile the pressure on with a get it done attitude probably because they are getting it from their own manager. This in turn has created a very stressful environment. If you work in Operations and you move to a more advanced position you can forget about ever getting a pay raise outside of the modest one you get each march. I know a few on my team have come from lower banded ops teams and got no pay raise and when anyone asks for one they are told you should be glad of the experience you are getting. I mean why would anyone take on more responsibility and a tougher more challenging job if they get no increase? It makes no sense. This apparently is the culture here and has been for years. Pay the least amount possible and extract the most work possible out of you. People here are constantly being signed off on stress leave or are simply leaving as they can't handle it. Our concerns were recently given to the higher ups in a meeting so hopefully this is the beginning of change as the people here are committed and want to do their best but expect to be fairly compensated for their efforts.
On the positive side your colleagues will be helpful and you will learn a lot and have opportunities to expand your skill set. There are some really neat features to office life there such as a full gym, subsidised canteen, Laya Health care, Pension option and coffee docks around the building. There is a games area complete with table tennis, pool etc but these are obviousl
ProsLearning opportunities, Bonus in March, Flexi Time
ConsStress, Management Culture, Poor pay for work done
Customer Service Representative | Secaucus, NJ | 24 Nov 2018
Productive and Professional Atmosphere
A typical day at Axa Equitable consisted of high call volumes, analysis and assistance of client relations and concerns. Composition of Power Point training decks for new employees and current employees to further enhance product knowledge.
Respectful and thorough communication from employee to client to expand client knowledge and create a positive customer service experience.
What I had learned through this experience was knowledge of retirement plans that the company offers in both past and present policies. Effective communication with clients and thorough follow ups to ensure all clients had positive feed back with my service. Knowledge in effective employee training by assisting new employees on how to assist clients. Assisting other customer service representatives in a polite manner who were not as well immersed in product knowledge.
The workplace culture of Axa Equitable is built off of teamwork from multiple divisions that are within the service floor. Communication between divisions is professional, quick, and precise. The culture has embraced questions and answers as part of daily protocol. They have also embraced errors and corrections as nothing less then a positive learning experience.
The hardest part of working at AXA Equitable was learning the variations of different products that the company has released to the consumer over the years that Axa Equitable has been in the retirement building field.
The most enjoyable part of working at Axa Eq
ProsBenefits, 401k Options, Full lunches, respectful environment, Paid Time Off, Professional Management, and Advancement From Within
Buon team di lavoro ed ambiente sano, sereno, stimolante.
L'esperienza maturata in Genworth Financial, successivamente acquisita da Axa, diventando di fatto Axa Partners nel 2016, si può definire per quanto mi riguarda l'esperienza più significativa a livello professionale. Avevo già lavorato in ramo assicurativo, nel settore auto, protezione casa, presso un'altra multinazionale francese, Europ Assistance. Grazie al team di lavoro dell'ufficio sinistri di Genworth-Axa, al rapporto d'amicizia e di fiducia che si è venuto a creare con il mio ex team leader e con il manager, ho avuto la possibilità di lavorare in un ambiente sereno ed all'interno di un ufficio formato soltanto da 4 persone del team back office senza la presenza di un responsabile. Spesso quindi mi confrontavo direttamente con i colleghi del back office ma anche con i liquidatori, specialmente nei casi di rifiuto telefonico di un sinistro. Ci davamo supporto a vicenda, senza passare ogni volta dal team leader.
A livello organizzativo del lavoro, le mansioni svolte durante la giornata erano: assistenza telefonica, attività di back office, gestione e lavorazione mail e fax,, scansione documenti e archivio. Le richieste di apertura sinistro riguardavano i casi di perdita d'impiego, invalidità permanente, malattia grave, inabilità totale temporanea, decesso e furto-incendio auto.
A seguito di contatto telefonico da parte del cliente o della banca, il mio compito era di informare telefonicamente quale documentazione dovevano inviare, spiegare la franchigia, metodo di ind
Prosambiente di lavoro, ufficio moderno, rapporto con colleghi e responsabili.
A well meaning management force goes a long way in making workers feel welcome. But the bottom line is that employees are paid too little for the type of work they do. The company has some opportunities for upward mobility, though. This will depend on the temperament of your direct superior.
AXA will hire most people, but tasks given WILL NOT be for everyone. AXA is upfront with most entry-level employees about difficult hours. What they are not upfront about is the organizational challenges. Too many times employees are thrown into situations dealing with medical emergencies and no way to assist.
Mid-level employees will also be thrown into frustrating situations day in and day out. Most decisions are centered around nickel and diming every aspect of the business. Very little time is spent on improving what is a potentially flawed business model. AXA may be the most disorganized company I've personally ever worked for. If you find yourself in a management or support role, prepared to be underpaid for the amount of stress and responsibility placed on you.
If you have the opportunity to work here, it's not all bad. AXA offers some opportunities for personal growth. It's an easy way to get experience at an office and get some understanding of the medical insurance industry. AXA looks good on a resume. Mentorship opportunities may be available. Lots of decent benefits including vision, dental, healthcare, and PTO. The downtown location gives easy access to transit. Employ
• Grabbed the best employee performer award in the year 2008 representing the Procurement & Support team & the award for maximum savings idea submitte
• Engaged in the Facility related Procurement & Out Sourcing services for two entities with a total of 2 lakh square feet area in Bangalore City catering to a man power capacity of 1500 employees in Bangalore directly and extending an indirect support to the Pune facility which is almost 1.5 lakh square feet area with a manpower capacity of 1500 employees.
• The purchases includes Capital Facility equipment's, turnkey implementation of green field and refurbishment facility projects, Annual Maintenance Contract initiation for all the facility equipment's, and implementation of all out sourcing contracts like employee transportation, Air travel, hotels, security , housekeeping, HR consultancy outsourcing etc.
• Personally contributed in the formulation of various Procurement tools like procurement savings monitoring & reporting to management, supplier score cards, AMC tracker, Effective Procurement activities monitoring Task Lists, SLA’s, Root cause analysis of missed SLA’s.
• Been part of the IPC (Indian Procurement Committee) under AXA Group and shared & implemented best practices both from IPC & Group Procurement team which includes sustainability procurement and Green initiations adhering to corporate responsibility.
• Always been initiating collaborative with key stake holders on procurement projects.
• Worked in tandem with the Management Executive team in formulation of Procurement strategies in line with Group Target Letter.
• Been part in incre
I found that entering into the insurance world is one of the best things a fresh graduate can bet on. Personal Finance is an asset that is rarely seen even among the high ranks of the professional world. Even now, financial literacy is not something the educational system prepares the average student for.
I'm very glad I entered into it early on even before pursuing the professions related to my field of study.
It's not your typical workday. It's up to you how you're gonna spend your time. Early on, most of your time will be given into learning about the technicalities of the industry and how you're going to offer your solutions to potential clients. There are a lot of trainings offered for free.
It's hard to account for the activities of this "job" on a daily basis. But on a weekly basis, it's more of: Prospecting, setting an appointment (w/ the client), presenting solutions to the client (that will secure their financial needs/goals), closing a deal, and reassuring the client that they made a great step towards financial literacy/management and financial freedom.
Unlike other jobs, this one needs a lot of self-motivation, self-direction, and self-discipline. It puts a lot more pressure on your mental faculties, as you always have to push yourself to be creative or else other financial advisors catch your "fish".
The most enjoyable part is that you are the one who sets your work time (and place). You can practically earn a lot more than the average employee.
ProsFree trainings (with free lunch sometimes), incentives from mentors
Consyou look for clients and go to them instead of them going to you
Nothing like I was promised - not for college grads
AXA is overall a great place to work IF you have years and years of experience under your belt. I came in knowing nothing about sales or retirement plans but I was promised that there would be extensive training, however, training was at a minimum and I was left to figure out everything on my own. Everyday people would come up to me telling me I should know this by now, but no one ever told me that it was something that I needed to know. I was also promised that it would be a lot of working as a team, but I found myself sitting in the office alone as the rest of the agents were out selling.
As for pay, in order to get contracted and on salary, you need to write 15 applications for AXA products with a total of 3000 PCs. I was given an uninterested mentor who only wanted to help me if it benefited himself, while being told that I needed him on my side if I were to go to any meetings. As a recent college grad, I soon ran out of money and out of patience and had to leave to find a new position that would actually pay me for the time I put in.
If applying, don't get caught up with the terms 'financial planner' or 'financial advisor'. Your really just a sales agent with no guidance and improper training. I wish it worked out but AXA has some serious issues to figure out when it comes to training and paying new advisors. Only come into this position if you have advising experience and the financial backing to go months without pay.
ProsAutonomy, work on your own time
ConsPoor management, bad training program, almost no pay for new advisors
Questions and answers about Axa
What is the interview process like at AXA?
Asked 9 Jun 2017
Competency based interview
Answered 24 Feb 2020
Thanks for your question. It depends on the role you're applying for. Some of our roles have assessment centres, some just an interview. You can ask the AXA resourcing person if you get through to that point. There is usually a telephone interview to start. We will obviously make any adaptations if needed to support people through the process where required, so if the recruitment process for the role you're applying for is going to be something you need adapted, please do speak to your AXA resourcing person upon contact.
Answered 24 Dec 2019
What should you wear to an interview at AXA PPP Healthcare Limited?
Asked 12 Apr 2017
We do "dress for our day" at AXA, meaning if there are no formal meetings then the dress code is slightly more relaxed on a normal working day. However, at interviews, most people would attend in formal business wear.
Answered 24 Dec 2019
Smart clothes if you are daft enough to apply for this place
Answered 18 Oct 2019
How did you feel about telling people you worked at AXA?
Asked 12 Apr 2017
We love it when our people talk about working at AXA. That is why we encourage our employees to follow our social media pages, to share content and also to refer their friends to come and work for us (for which they get a monetary thank you!). We read reviews left on Indeed and Glassdoor from our employees so we can hear what our people are saying. We hope our people are proud to belong to AXA.
Answered 24 Dec 2019
Answered 21 Jul 2019
How are the working hours at AXA?
Asked 15 Oct 2018
This will depend on the role you have. Our contact centres tend to have shifts they work which do include one Saturday a month and one bank holiday year. Whereas other area's tend to work 9-5 or 9-5.30. This information will be on the job advert you're looking at but please do contact the resourcing team if you're not sure about the role you might apply for.
Answered 24 Dec 2019
Long with no breaks
Answered 20 Aug 2019
If you were in charge, what would you do to make AXA a better place to work?
Asked 19 Jun 2019
I would make managers a countable for their actions and heads of department accountable for their management teams actions.
Answered 24 Nov 2021
Flexibility. I wanna say that some of the policies are too rigid so AXA needs to loosen up a bit