The people in my team were brilliant to work with and the managers were all approachable and friendly, however I'd be lying if I said that I enjoyed my job.
The amount of pressure that was placed on us is unbelievable and unrealistic, we lost 20+ staff members during the pandemic and we were expected to pick up 40+ calls without any other assistance. No one was recruited until around September time, and they only had 2 weeks in the office after training before being told to work from home.
There was zero room for growth, no opportunities provided to move up in the company unless you were friends with the managers or knew someone higher up, no reward for hard work or taking on additional tasks. Hard work got you nowhere other than being given more work to do.
The team became somewhat toxic after a period of time. Very cut throat, and staff announcing they would have to log feedback about an agent who did something wrong in a claim. Certain agents would be getting away with doing literally nothing, and ignoring supervisors or managers asking for them to take calls. Having your phone out at your desk wasn't allowed, yet managers, supervisors and certain members of the team would get away with having their's out, meanwhile the rest of us would be told to pick up the calls they couldn't be bothered to get.
The pay needs to be re-evaluated, for the sheer amount of work we had to do, the amount of abusive customers we would get and have to deal with calling us everything under t
ProsCasual Dress Code, Good Canteen, Nice Team, Supportive Managers
Management- Higher Management sucks. Lots of Red tape no communication and if there is it's always full of holes. Lots of changes recently with alot of the "Big Dogs" leaving so maybe the culture will change. It needs to! Constant swapping of heads of, director of type roles. You loose track. Theres been a long history of favoritism with promotions and no real suitability of peoples ability to do the job. If your face fits you'll be ok. Team Leader level work like dogs with no thanks, it's what you get paid for! No real support for them just the occasional "Its tough, but it will get better" said for at least 3 years now. Believe it or not the one occasion you dont want to be the favourite is in this role. If you're flavour of the month you have to do tonnes more work! Keep your head down to avoid working additional unpaid hours due to being the "favourite". It has its perks sure, but its not worth the stress or the additional hours or work expected.
The people/office- The people you work with are nice and friendly. It's a nice place to work, the people here keep you going. Lots of social events etc. Lot of things done for charity.
Free tea/coffee machine..its ok of dont mind sludge. Dont expect paper towels to dry your hands we lost that privilege! Horrid hand drier it is now. Clear desk policy, so dont think that cute kiddy picture will be on your desk. It wont. You dont have a desk its first come first served. Dont get comfy on the floor your on either, its changes fr
Working at Axa Insurance Plc. expanded my knowledge within the insurance industry, and encouraged me even further to find a job in this area of work.
Despite it being a work experience placement, I thoroughly enjoyed my time at Axa. The atmosphere was lively and productivity was high.
My work experience involved shadowing an Account Manager, and involved training in the following areas:
•An understanding of the basic principles of underwriting and consideration on the different factors used to rate a risk, understanding why loadings and other factors were applied
• A general understanding of risk assessments including hazard identification and their likely frequency and severity
• An understanding of risk improvement surveys, why certain locations are chosen over others, the underwriting benefits of these, and the benefits for insured parties
• An understanding of the roles of those involved in insurance; insurers, brokers and insured parties, as well as risk surveyors, loss adjusters
• Insurance broker analysis for London market major property insurance brokers
• A broad understanding of insurers costs (expenses, claims etc.) and the need for them to correctly record and report on these
My co-workers were extremely friendly and passed on key theory within the industry, such as the 'Common Pool' and the seven principles of Insurance.
I enjoyed analysing different properties and understanding why and how insurance premiums are issued to these p
Customer Service Representative | Bristol | 22 May 2014
Some lovely fun years spent here.
My typical day would be that I would usually arrive by using the free bus Friendslife provide. This will get me in half an hour early to give me time to go to the canteen for breakfast. I come to my desk, log onto my telephone and computer. Say hi and catch up with my collegues. I then check what I will be doing today, ususally we will be notified by email if we have any specific jobs to do.I will have a catch up with my manager and report anything I need to, sometimes he will like to sit with us and listen in to our work which gives us time to give any feedback about any calls we have taken or any examples of working with our back office staff. The majority of my day is taken up with taking calls from customers and financial advisers. I will stop for lunch where i will use our gym. I would say the most enjoyable part of my day would be talking to interesting people on the phones, I do tend to make my calls quite light hearted and tend to enjoy it this way, we are here a large part of our lives so I like to keep things as simple and fun as possible. I'd say that the not so enjoyable parts would be if I have to deal with any complaints, initially its not that great but once they are resolved its usually a good learning curve and the customers are always happy once resolved.
ProsFree Parking, free commuter bus and use of the gym.
During my last experience in AXA INSURANCE which i described as a beneficial and very rich in terms of professional acknowledge.
A typical day at work was to subscribe different kind of insurance contracts for customers, prepare the table of production, register the customers in the system of contacts, fill the file of potential customers, report the results of the journey to may manager and in the end of the day we counted the money and prepared the file cashier.
I learned a lot from my last experience in AXA in terms of relationships with customers, sales techniques, how to make a customer faithful, working in a team and learn from my colleges.
Which concern management i used to manage the agency in terms of dealing with customers, subscribing insurance policies and counting the money.
My relation with my co-workers was more than fantastic, we were as a family and i have build a strong relation with a lot of people in the company who we became friends in private life.
The hardest part of the job was attracting the companies to insure their building and staff with as. Dealing with individuals was more easy. On the other hand the most enjoyable part of the job was subscribing a lot of contracts of car insurance and attending the amazing event organized each year by the company which is the team building.
Customer Service Representative | Ipswich | 13 Nov 2018
Fantastic opportunities very supportive company
Axa is the best company I have worked for and I have worked for a fair few. You get out what you put in. If you work hard and have a good attitude to learn and develop you will be given every opportunity . Lots of tools for self development and online learning to do whenever it suits. Lots of job vacancies as staff often transferring to different roles within the company. Very supportive management who encourage good work life balance. When it’s super busy very stressful and can get a bit overwhelming but often have quieter periods where staff can relax more and get to know each other. Relaxed atmosphere. Team leaders acknowledge hard work and make staff feel appreciated. Very encouraging. Good to build self astern and feel valued. I love working here and love the people I work with. Don’t work here if you are lazy , critical of others or want an easy job. Need to be a team player positive and accepting of others differences. Work here if you are a friendly person who wants to work hard, have fun, learn new skills , develop your career and be the best version of you.
Proslearn, develop, be encouraged, have fun, supportive management
ConsCan be back to back calls in peak periods. Repetitive.
I worked for AXA for 2 years, I was able to progress through the company starting in the Fast Track appointments team (booking healthcare appointments) and developing into the PA role (advising members on policy) by promotion.
The best thing about the company is the career progression, you are able to work your way up through the levels as long as you know the correct people and everything is done in accordance with AXA's plan.
Other than career progression the company is very clicky and can be unprofessional at times. It is often run by the people that shout the loudest and all of my previous managers were not much older than me at 21. This does show how you can work your way to the top within a very short period of time however I feel this does not show professional management.
I did train with some amazing people at AXA and have built a few friendships that I am sure will last a life time, these people have all left AXA during my time there.
The hardest part of my job was advising members when a healthcare claim was not covered, whilst the most enjoyable part was approving a healthcare appointment in turn helping out people where possible.
AXA is a great place for people who are happy to stay doing the same job for years. However if you're wanting to progress it's a good idea to get clicky with the managers, because any progression is limited by more in-house interviews by said managers. Your skill & knowledge surrounding the available role is not taken into consideration. Instead you must answer 4 random questions around the companies values, if the manager's think you haven't answered the questions correctly you will not progress. It's also difficult to get feedback following interviews to see where you went wrong. Outside of progression AXA used to regularly treat staff for their hard work. Since Covid this has completely stopped & staff no longer get any form of recognition. This is reflected by the increasing number of staff that is leaving the company which are not being replaced, increases strain on the remaining staff.
ProsVery flexible/accommodating to those with special requirements.
ConsLimited progression/support. Salary is lower than what other companies would pay for the same role.
A relatively demanding role, mainly telephone based, answering a high volume of calls and producing relevant requests from both internal and external customers. Remaining focused throughout and dealing with complaints and achieving your own personal and team targets/ goals set. Issuing relevant documentation within agreed turn around times. Delegating work to other team members. Looking of ways to improve in order to succeed.
I learnt that you have to be well organised and structured. Keep a happy environment amongst your team members. Stay positive. Offer and assist help where and when required. Agree to realistic timescales.
You can accomplish great satisfaction hitting personal and team targets and my main objective was to keep my customers happy.
The management were quite tough and had high expectations but felt overall the team managers were all hardworking and very conscientious and reasonably fair. Good organisation of the department too.
ConsNot always able to leave on time which proved difficult as a mother of 3 children.
it’s a very emotionally harrowing job. You’re set work for 2 weeks - phone or admin - and it’s solely what you do for 8 hours a day. Phones, is non stop phone calls from upset/angry customers wanting to create claims. admin is doing the assessment of the claims, calling customers for further information which usually angers them, and potentially pushing payment to be confirmed by another team.
i struggle getting help from anyone - and they constantly remind you of your work loaf and how much you’re expected to be doing , and they rate you monthly on how many mistakes you make and even write it up as a percentage. you work shift patterns between 8am and 8pm, the phones are open this time too so you could be on the phones until 8pm at night. you get two bank holidays off a year, and have to work the rest. It’s an office job without the benefits of an Office Job
Prosfree car park, opportunity for overtime, free hot drinks.
Consvery hard to receive help and advice, long hours doing the same task for 2 weeks on end, working weekends and bank holidays, office job without the benefits of an office job
AXA is not a terrible company to work for. They have a solid benefits package, a diverse and interesting staff and management, and most everyone working there is very nice. The company culture is very laid back. The dress code is described as business casual, but since the definition of "business casual" can vary greatly from company to company depending on one's location, industry, and other various regional and cultural differences. That said, they are definitely more on the casual end of the spectrum, and jeans are typically allowed on most days (not that there is anything wrong with that). It should also be noted that the company headquarters is based in France, so this undoubtedly plays a role in the dress code and overall company culture, which is a very positive culture that helps create a mostly positive working environment.
So why only 3 out of 5 stars? I must preface this with the fact that unfortunately, for purposes of keeping my identity confidential, I am unable to disclose what my position was there). First, there was the issue of pay. After doing research, I can say that I was relatively underpaid compared to comparable jobs in my industry, and given my credentials and qualifications (to be fair, I knew this going in, but accepted the position for the purpose of attaining that highly valued experience that all employers want to see on your resume).
My two biggest issues with AXA however, which are somewhat related in nature, are the terrible communicatio
ProsGreat company culture and benefits package
ConsTerrible communication and extensive bureaucratic performance
AXA as a company is a good place of building a strong base for succesful career.
Have successfully handled migration of Solvency II statutory reporting process required for Insurance companies to report to EIOPA and ECB in European region by visiting parent company AXA GIE in France for 6 months.
Training Solvency II statutory reporting to the other half of the team in India and conducting knowledge transfer sessions to the dependant teams.
Support the Solvency II Pillar 3 reporting to ensure that it meets the Group requirements and is performed in a timely and accurate manner. Monitor and ensure the submission is in compliance with group reporting requirements.
Perform the control checks results and prepare the analysis of the submitted reports. Assist in the preparation of the consolidated clearance pack.
Work closely with Reporting and Analysis team and Reporting & Governance team to ensure financial and management data in Magnitude / IRIS are aligned with IFRS financials and in compliance with Solvency II Pillar 3 requirements.
Ensure good quality and timeliness of the reported financials and data. Review the control checks results, identify and fix input errors.
Actively participate in the answering of COE’s queries on financial reporting inputs in Magnitude / IRIS.
Coordinate and support the required COE sign-offs to support Solvency II Pillar 3 reporting.
Perform transactional activities related to the function at the expected level of delivery in terms of
Desarrollaba mi trabajo normalmente bajo presión. Aprendí procesos para seguros automotrices como trámites de pérdidas totales, emisiones, renovaciones, cancelaciones, envíos de facturas, etc.
Llevaba una excelente relación con mis colegas y con mis superiores a pesar de contar con muy poco tiempo para el esparcimiento debido a las labores.
Lo que llegaba a dificultar el trabajo era la triangulación innecesaria en los procesos que volvía muy lentos los trámites o la necesidad de escalar con otras áreas cuyos tiempos de resolución podían demorar más allá de lo estipulado, algo muy apremiante para los clientes y para mi, como responsable ante ellos, volviendo muy estresantes los casos.
También hubo una mala organización entre quién sería responsable de las áreas pues reconocíamos hasta dos autoridades que no se ponían de acuerdo en las prioridades de nuestro servicio, lo que entorpecía nuestras labores y nuestros resultados generales. No éramos informados de los cambios que había ni tampoco sabíamos con quién escalar una dificultad de ámbito laboral. Además, al encomendarnos labores propias de otras áreas que requerían apoyo, sin capacitación previa, era fácil cometer errores que podrían dar por terminada la estancia como trabajador. La rotación era frecuente.
Lo anterior impactaba también en la estabilidad laboral, que era lo que menos teníamos en la empresa mientras no tuviéramos un contrato directo con la aseguradora.
También también era nocivo escuchar sobre las
Management tend to pile the pressure on with a get it done attitude probably because they are getting it from their own manager. This in turn has created a very stressful environment. If you work in Operations and you move to a more advanced position you can forget about ever getting a pay raise outside of the modest one you get each march. I know a few on my team have come from lower banded ops teams and got no pay raise and when anyone asks for one they are told you should be glad of the experience you are getting. I mean why would anyone take on more responsibility and a tougher more challenging job if they get no increase? It makes no sense. This apparently is the culture here and has been for years. Pay the least amount possible and extract the most work possible out of you. People here are constantly being signed off on stress leave or are simply leaving as they can't handle it. Our concerns were recently given to the higher ups in a meeting so hopefully this is the beginning of change as the people here are committed and want to do their best but expect to be fairly compensated for their efforts.
On the positive side your colleagues will be helpful and you will learn a lot and have opportunities to expand your skill set. There are some really neat features to office life there such as a full gym, subsidised canteen, Laya Health care, Pension option and coffee docks around the building. There is a games area complete with table tennis, pool etc but these are obviousl
ProsLearning opportunities, Bonus in March, Flexi Time
ConsStress, Management Culture, Poor pay for work done
Customer Service Representative | Secaucus, NJ | 24 Nov 2018
Productive and Professional Atmosphere
A typical day at Axa Equitable consisted of high call volumes, analysis and assistance of client relations and concerns. Composition of Power Point training decks for new employees and current employees to further enhance product knowledge.
Respectful and thorough communication from employee to client to expand client knowledge and create a positive customer service experience.
What I had learned through this experience was knowledge of retirement plans that the company offers in both past and present policies. Effective communication with clients and thorough follow ups to ensure all clients had positive feed back with my service. Knowledge in effective employee training by assisting new employees on how to assist clients. Assisting other customer service representatives in a polite manner who were not as well immersed in product knowledge.
The workplace culture of Axa Equitable is built off of teamwork from multiple divisions that are within the service floor. Communication between divisions is professional, quick, and precise. The culture has embraced questions and answers as part of daily protocol. They have also embraced errors and corrections as nothing less then a positive learning experience.
The hardest part of working at AXA Equitable was learning the variations of different products that the company has released to the consumer over the years that Axa Equitable has been in the retirement building field.
The most enjoyable part of working at Axa Eq
ProsBenefits, 401k Options, Full lunches, respectful environment, Paid Time Off, Professional Management, and Advancement From Within
Buon team di lavoro ed ambiente sano, sereno, stimolante.
L'esperienza maturata in Genworth Financial, successivamente acquisita da Axa, diventando di fatto Axa Partners nel 2016, si può definire per quanto mi riguarda l'esperienza più significativa a livello professionale. Avevo già lavorato in ramo assicurativo, nel settore auto, protezione casa, presso un'altra multinazionale francese, Europ Assistance. Grazie al team di lavoro dell'ufficio sinistri di Genworth-Axa, al rapporto d'amicizia e di fiducia che si è venuto a creare con il mio ex team leader e con il manager, ho avuto la possibilità di lavorare in un ambiente sereno ed all'interno di un ufficio formato soltanto da 4 persone del team back office senza la presenza di un responsabile. Spesso quindi mi confrontavo direttamente con i colleghi del back office ma anche con i liquidatori, specialmente nei casi di rifiuto telefonico di un sinistro. Ci davamo supporto a vicenda, senza passare ogni volta dal team leader.
A livello organizzativo del lavoro, le mansioni svolte durante la giornata erano: assistenza telefonica, attività di back office, gestione e lavorazione mail e fax,, scansione documenti e archivio. Le richieste di apertura sinistro riguardavano i casi di perdita d'impiego, invalidità permanente, malattia grave, inabilità totale temporanea, decesso e furto-incendio auto.
A seguito di contatto telefonico da parte del cliente o della banca, il mio compito era di informare telefonicamente quale documentazione dovevano inviare, spiegare la franchigia, metodo di ind
Prosambiente di lavoro, ufficio moderno, rapporto con colleghi e responsabili.
A well meaning management force goes a long way in making workers feel welcome. But the bottom line is that employees are paid too little for the type of work they do. The company has some opportunities for upward mobility, though. This will depend on the temperament of your direct superior.
AXA will hire most people, but tasks given WILL NOT be for everyone. AXA is upfront with most entry-level employees about difficult hours. What they are not upfront about is the organizational challenges. Too many times employees are thrown into situations dealing with medical emergencies and no way to assist.
Mid-level employees will also be thrown into frustrating situations day in and day out. Most decisions are centered around nickel and diming every aspect of the business. Very little time is spent on improving what is a potentially flawed business model. AXA may be the most disorganized company I've personally ever worked for. If you find yourself in a management or support role, prepared to be underpaid for the amount of stress and responsibility placed on you.
If you have the opportunity to work here, it's not all bad. AXA offers some opportunities for personal growth. It's an easy way to get experience at an office and get some understanding of the medical insurance industry. AXA looks good on a resume. Mentorship opportunities may be available. Lots of decent benefits including vision, dental, healthcare, and PTO. The downtown location gives easy access to transit. Employ
• Grabbed the best employee performer award in the year 2008 representing the Procurement & Support team & the award for maximum savings idea submitte
• Engaged in the Facility related Procurement & Out Sourcing services for two entities with a total of 2 lakh square feet area in Bangalore City catering to a man power capacity of 1500 employees in Bangalore directly and extending an indirect support to the Pune facility which is almost 1.5 lakh square feet area with a manpower capacity of 1500 employees.
• The purchases includes Capital Facility equipment's, turnkey implementation of green field and refurbishment facility projects, Annual Maintenance Contract initiation for all the facility equipment's, and implementation of all out sourcing contracts like employee transportation, Air travel, hotels, security , housekeeping, HR consultancy outsourcing etc.
• Personally contributed in the formulation of various Procurement tools like procurement savings monitoring & reporting to management, supplier score cards, AMC tracker, Effective Procurement activities monitoring Task Lists, SLA’s, Root cause analysis of missed SLA’s.
• Been part of the IPC (Indian Procurement Committee) under AXA Group and shared & implemented best practices both from IPC & Group Procurement team which includes sustainability procurement and Green initiations adhering to corporate responsibility.
• Always been initiating collaborative with key stake holders on procurement projects.
• Worked in tandem with the Management Executive team in formulation of Procurement strategies in line with Group Target Letter.
• Been part in incre
Questions and answers about Axa
What is the interview process like at AXA?
Asked 9 Jun 2017
Competency based interview
Answered 24 Feb 2020
Thanks for your question. It depends on the role you're applying for. Some of our roles have assessment centres, some just an interview. You can ask the AXA resourcing person if you get through to that point. There is usually a telephone interview to start. We will obviously make any adaptations if needed to support people through the process where required, so if the recruitment process for the role you're applying for is going to be something you need adapted, please do speak to your AXA resourcing person upon contact.
Answered 24 Dec 2019
How should you prepare for an interview at AXA?
Asked 6 Apr 2017
We ask a variety of questions that allow you to show what you've done so far in your career, what you'd like to do in the future and also share other elements you want us to know about to help us make the decision whether a role is right for you. Come with plenty of examples (in or out of work) that showcase how you work, what you stand for and who you are.
Thanks for asking the question
Answered 24 Dec 2019
Prepare examples of good work ethic based behaviour
Answered 16 Jul 2019
What should you wear to an interview at AXA PPP Healthcare Limited?
Asked 12 Apr 2017
We do "dress for our day" at AXA, meaning if there are no formal meetings then the dress code is slightly more relaxed on a normal working day. However, at interviews, most people would attend in formal business wear.
Answered 24 Dec 2019
Smart clothes if you are daft enough to apply for this place
Answered 18 Oct 2019
How did you feel about telling people you worked at AXA?
Asked 12 Apr 2017
We love it when our people talk about working at AXA. That is why we encourage our employees to follow our social media pages, to share content and also to refer their friends to come and work for us (for which they get a monetary thank you!). We read reviews left on Indeed and Glassdoor from our employees so we can hear what our people are saying. We hope our people are proud to belong to AXA.
Answered 24 Dec 2019
Answered 21 Jul 2019
What questions did they ask during your interview at AXA?
Asked 6 Apr 2017
We ask a variety of questions to allow you to "showcase" yourself. This means we'd love to know about your experiences, your work history, your strengths, your values. This then allows us to know whether a specific role is right for you. We would recommend you read through the candidate preparation pack that we send through before every interview - this will guide you as to how to prepare fully