B&Q

Working at B&Q: company overview and reviews

B&Q
B&Q
3.4
2183 reviews
B&Q ratings
3.4
Average rating of 2183 reviews on Indeed
3.2Work-life balance
3.3Pay & benefits
3.1Job security & advancement
2.9Management
3.2Culture
Headquarters
Southampton, Hampshire
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at B&Q

 Average salarySalary range
Client Advisor
63 salaries reported
£9.02
per hour
£6.65-£13.55
Department Manager
149 salaries reported
£24,195
per year
£12,000-£37,000
Customer Service Team Lead
54 salaries reported
£19,283
per year
£9,600-£29,000
Customer Service Representative
3 salaries reported
£8.92
per hour
£6.65-£13.40
Showroom Manager
4 salaries reported
£26,750
per year
£13,000-£41,000
Salary satisfaction
56%
of the employees are satisfied about their pay
Based on 2687 reviews

B&Q reviews

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Overall reviews at B&Q

2.0
Customer Service Representative | West Midlands | 13 Sep 2016
Not great but could be worse
Where to start: So I want to start out by saying that there are far worse employers to work for (and i know from experience) but that being said there are some key problems with the company and as such I will list them below: 1) Contracts- Probably my main issue with the company. -Firstly you are incredibly lucky if you are not offered with a weekend contract. Essentially this means that whilst you can work overtime in the week you MUST work every saturday and sunday (unless it is booked as a holiday) There isn't really any flexibility with this kind of contract for example, if you want to swap a saturday and/or sunday for a day in the week because of an important event you cannot really do this. As a result this severely affects your social life. -Secondly you are also lucky to be offered with a full time contract (39 hours) or anything over or equal to 30 hours. Instead they will hire several people on 16-24 hour contracts and give them full time work when it suits the company. But when the overtime gets cut during bad sales months, expect to be working just your contract. I find this unfair on people who rely on the job for full time work. Also when you book your holidays you will only be paid for your contracted hours. The company's counter argument to this is that it means they have more staff to cover the busy periods but i think that this is inconsiderate and selfish on behalf of the company. 2)Management- This is a multi-layered criticism -Management are oft
ProsBreaks, Pay (could be worse in retail), Holidays
ConsIncreasingly poor management, contracts, training
1.0
Customer Service Representative | Oldham | 14 Sep 2020
Worse place i ever worked, Modern day slavery.
The whole company is poorly managed and we are told we are hear for the greater good of the company and should worship B&Q as if it is a religion. Staff are overworked and exploited with poor pay and working conditions. The company cuts costs at every level that you are burden with so much workload. The stores are understaffed and poorly run that it has a negative consequence on the employees in terms of customers complaining and taking out their frustration and shouting at the poor service you give them. Everyone has a can't do attitude to work and the moral is really low due to the poor pay, workload, bad management, bad culture and working conditions which ruin your health. Everyone wants to leave and find a better job. But B&Q exploits the weak and vulnerable in society who can't get jobs elsewhere and are stuck and trapped there. The management and the company don't care about the workers and treat you like rubbish. I have never worked in a company like this. 1) 50% of your colleagues are horrible unprofessional people. 2) Poor pay 50p to £1 above the minimum wage. 3) Overworked doing 3/4 people's jobs, as the company does not employ people. 4) No training is given so you have not got a clue how to do the job properly. 5) Short staff in every area of the store. 6) Management are rubbish and don’t have a clue how to manage people and get the best out of people. 7) The staff moral is really low 8) Poor health and safety and working conditions
Pros1) 50% of colleagues are friendly and nice to work with. 2) 20% staff discount
Cons50% of your colleagues are awful humans, 2) Poor pay 50p to £1 above the minimum wage, 3) Overworked doing 3/4 peoples jobs, 5) Short staff on every area of the store, 7) Moral is really low, 8) Poor health and safety and working conditions, 9) Staff toilets are not clean that you can’t even breath when you go in there smells of pooh, 11) No career development, but who wants to work there anywhere, 11) Exploitation of the weak and vulnerable in society who can’t get jobs elsewhere.
3.0
Client Advisor | Bournemouth | 27 Feb 2016
Friendly and helpful Co-workers and Managers, makes a job pleasant and a business succeed
Make sure that the customers are assisted no matter what tasks have to be done the customer came first. Tidy the sections and make sure the products are well and looked after if they are alive. Arrange prices and displays with new offers and remove the old displays when necessary. Answer the call-outs whenever other department call for my department and walk over to get them the prices they need or answer any queries. My department had 5 sections where I had to work in and help the customers, whether with other team members or if I worked with one other person or alone, have the ability to multi-task and be able to work under-pressure and in different seasons/weathers. I worked inside and the majority of the time I worked outside looking after the products/ tidying and advising customers and whenever customers needed something from the warehouse I would assist them go there and bring them their orders. I would do physical searches for products that the customers require or search online for them and provide other alternatives, or call other local places belonging to the company I worked for and ask them if they have the product that customers is looking for to reserve it. My co-workers would be very helpful every person doing their role and being responsible for a section. I learnt how to work with people from different backgrounds and about team work and also I learnt how vital it is to have good communication and being a responsible person in the role that I or
ProsNice team members in numerous departments
ConsSome irresponsible managers (not all) favouritism and not fully present, leaving more work for others
1.0
Client Advisor | Oldham | 28 Aug 2020
Worst Place I Ever Worked, Rubbish Management, Overworked Like Slaves and Poorly Paid, Full of Scallies and Chavs.
B&Q is the worst place I ever worked. Poorly managed by incompetent undeveloped management who don't know how to lead and manage and look after a team of workers. The manage are scally and chaves who have become managers because their face fits. They don't have a clue in management and never been trained to be managers. The whole company is poorly managed and we are told we are here for the greater good of the company and should worship B&Q as if it is a religion. Staff are overworked and exploited with poor pay and working conditions. The company cuts costs at every level that you are burden with so much workload. The stores are understaffed and poorly run that it has a negative consequence on the employees in terms of customers complaining and taking out their frustration and shouting at the poor service you give them. Everyone has a can't do attitude to work and the moral is really low due to the poor pay, workload, bad management, bad culture and working conditions which ruin your health. Everyone wants to leave and find a better job. But B&Q exploits the weak and vulnerable in society who can't get jobs elsewhere and are stuck and trapped there. The management and the company don't care about the workers and treat you like rubbish. I have never worked in a company like this. As you have read in other reviews this place is an awful place to work and the good reviews look and feel fake. I have reduced my working hours since I started working there and n
Pros1) 50% of colleagues are friendly and nice to work with. 2) 20% staff discount
Cons1) 50% of your colleagues are scally and chaves, 2) Poor pay 50p to £1 above the minimum wage, 3) Overworked doing 3/4 peoples jobs, 5) Short staff on every area of the store, 7) Moral is really low, 8) Poor health and safety and working conditions, 9) Staff toilets are not clean that you can’t even breath when you go in there smells of pooh, 11) No career development, but who wants to work there anywhere, 11) Exploitation of the weak and vulnerable in society who can’t get jobs elsewhere.
2.0
Client Advisor | Birmingham | 23 Feb 2017
Wouldn't recommend it
First off, ill start with the positives. The actual job itself (the activities on shift etc) is not bad, and the colleagues I work with aside from some of the managers and supervisors and lovely and make the job bareable, amongst the regular staff there is a family like feel and we try our best to support one another and keep spirits up. I have developed skills which may serve well in the future such as running the timber saw, customer service, processing orders for deliveries, learning to use various equipment and systems which require a high level of responsibility. Thats really about it as far as the positives go. And so the negatives. Firstly, if doing more than 30 hours per week, say goodbye to any life you have outside of work. The shift patterns are terrible and designed as if they think their staff have no life at all outside of B and Q. I am mostly working 12pm-9pm with an unpaid lunch hour. Include an hours walking commute in with that and thats an entire 5 days a week totally used on B and Q. My days off will be irregular and as an example, i would finish at 8pm on a Sunday evening, making it home for 9, have the monday off for which most would be sent resting up after working physically hard for the past 4 days, before having to get up at 5am for an early shift on thr tuesday, giving you no chance to actually do anything worthwhile on your days off. The pay is better than minimum wage but even so they hardly ever get your pay right and often completely for
ProsGood colleagues
ConsIrregular pay, overworked, poorly managed, poor work/life balance
2.0
Customer Assistant | Hedge End | 15 Jun 2019
Poor management and decision making
Before applying for B&Q I expected the job to be fun and enjoyable however I was quickly disappointed when starting my first day and have not been impressed since. The management is poor and is slow to making easy decisions which non-managers are not allowed to have input to try and help them as we are 'incompetent' or at-least treated like we know nothing. There is a big divide between managers and full-time staff members for no reason. Young staff members are treated like minions and have to do all the work no one else wants to do which do not allow them to grow or learn anything in the business often making them leave the job as they are missable and have no responsibilities. The young staff do not have any say in what they think can be done and often ignored when talking with managers and team leaders which I find rude and arrogant. The managers clearly feel that because they pay us well, 16-18 £8.30 they are allowed to treat us with zero respect and expect us to do a ridiculous amount of work as they pay so well. Older staff members seem to have an easier time as they are expected to do less even though we are employed under the same job title and get payed the same. The treatment to different age groups is clear and obvious as they are given easy jobs and stand around doing nothing. An often phrased used will be 'get so and so to do it they are young and have more energy'. There is an extreme lack of teaching and training and all staff are thrown in and expect
ProsGood pay for young people
ConsLittle respect
1.0
Client Advisor | Halifax | 7 Oct 2015
I would not wish this employment on my worst enemy.
I'd like to start this review by stating that I am not just another disgruntled sore ex-employee who was fired, or has walked out of the store in Hailstorm of curse words directed at management. I left on good terms because although I had every right to, I would not sink to that hypothetical level which management find joy being on (just so you understand that this is an entirely fair and truthful review based purely on experience.) The main problem without a doubt is by far the management's; *Arrogance, *Ignorance, *Incompetency, *Complete disregard for any Employees' well-being, personal property, emotional stress and duress (caused by working at this store in particular, mainly regarding the rotas, sickness and in some extreme cases emotional break downs.) If it wasn't for working under the constant threat of having disciplinary after disciplinary handed to you these working conditions would be made public knowledge, however employees who need the income to support their family or pay their mortgage are essentially trapped within this never ending labyrinth of tyranny (no exaggeration.) The very notion of stability when holding any 'position' at B&Q is beyond a joke, If your knowledge consists of painting and decorating then you are automatically branded an expert at plumbing and expected to advise customers on those isles, or if your experience is more horticultural based you are suddenly bestowed the rank of master Joiner, as the isles are ne
ProsNone whatsoever.
ConsDemonic Management (I wish I was joking, believe me.)
1.0
Customer Service Representative | Nottingham | 16 Sep 2014
You make the judgement
During my time at B&Q, for me, there have been some ups and downs. I started off as one from the job centre doing a work experience scheme the store did. I found a majority of the staff to be ignorant and pretty much did not want to know or be helpful, although a small handful of staff were the complete opposite. But as I went on during my two months, I actually enjoyed working there and helped out the replenishment team putting out stock. I was given a 8hour temp 3 month contract and was given the job to look after the trolleys in the car park, this was also enjoyable, especially during the summer in the sunshine (whenever we got it). As my contract was coming to an end, there was no communication from the managers or HR if I was being kept on or not, at this point, the checkout supervisor (who was basically my boss) sorted out the problem and told me to just keep coming in as normal, which is what I did. As the year entered the wintery period, I was given a 8hour perm contract and did overtime with the Seasonal department, as well as working with trolleys. This helped me with my confidence and improve my customer service, also was worth it on pay day too. Seasonal department were a great bunch and I have a lot of respect for those guys, including the department's manager at this point. As we approached Christmas, there was an in-store advertisement for the Replenishment team, with an offer of 15hours. I jumped at this opportunity, applied and sealed my position, leavi
Pros20% staff discount
ConsManagement and Rotas
2.0
Client Advisor | Dunfermline | 17 Jul 2019
DIY, literally
Do It Yourself. Make sure you know everything you'll ever need to know before you start working for B&Q because, despite what they promise, you won't get any training whatsoever. You're expected to provide an expert level of knowledge about the products to customers and if you don't have it then get ready for heaps of awkward embarrassment and constant running from one end of the shop to the other trying to find someone who might be able to help. If you're lucky enough to know what you're doing and have a supervisor who's actually nice to you, then you might get on okay. The people who worked in specific departments or on the tills seemed a lot happier. Unfortunately I was kept totally in the dark from day one. I never had anything properly explained to me, was told they didn't have time to train me and I had to just keep asking lots of questions. Not easy when some people are cagey and ignore you for most of the shift. Then when I struggled I was told it was my fault for "not using my initiative". The work was physically challenging and often quite messy. Lots of heavy lifting, working outside often in the rain, ripping open cardboard boxes, filling cages, wrapping pallets. It was a struggle to remember and locate which aisle and which section the stock had to go. They have this electronic device and system which is supposed to help you locate stock and tell you how much there is but no one had a good word to say about it. The stock would arrive before I started my
ProsPay
ConsLong hours, poor staff and management
2.0
Sales Assistant | Poole | 14 Sep 2016
Great staff but generally not a great company to work for
What I have found working in two B&Q stores in the UK (both up north and down south) is that it is generally not a great company to work for. It originally always seems like a great place to work when you go for interviews etc, and granted often the other staff there are great, friendly people. But I have found that in both cases the supervisors and managers seem to think they are above everyone else and generally dont treat their staff well. Managers would often pressure you to almost harass customers in the store even if you had already spoken to them to 'get more sales'. My typical day at work consisted of generally the same thing - I worked on the tills so obviously this was a very mundane job. However I know that working on the shop floor is similar although you obviously can switch the job up a bit by talking to customers etc. My numerous requests to be transferred to a different department to do something different were declined every time. Managers will only move you departments if it is in their best interest. They have a very harsh '3 strikes and you're out' rule when it comes to illness - if you are ill more than three times in a year you are instantly fired. They used to have time and a half pay on sundays which has now been scrapped. That was one of the only pros about the job. They will train you for a day or so when you start but you are often thrown in at the deep end. Management have often rotated frequently, it seems there was a new manager every half
ProsDecent breaks, good holiday hours, generally lovely floor staff
ConsBad managment, unequal treatment of floor staff, often spoken down to, strict illness policy, over-work staff, unsociable working hours, on your feet all day not allowed to sit down, the list goes on..

Questions and answers about B&Q

What would you suggest B&Q management do to prevent others from leaving?
Asked 23 Mar 2017
Suggest someone from b&q actually reads the suggestions made by it's staff and acts on the suggestions made then the company would improve and move on instead of beistuck in the dark ages
Answered 3 Nov 2020
Agree with almost everything written. At the start it was fantastic! Friendly, supportive, good fun! Then, after lockdown, we had to ‘police’ the public. Verbal abuse & threats of violence are daily. If one does as is required by management, one reminds customers to follow the one way system. To observe social distancing. To not cough in colleagues faces while not wearing a face covering. To have hand sanitizer or gloves before entering the store. If one follows company protocol, aprox 2% of customers will be verbal & sometimes physically aggressive. One will naturally receive customer complaints when one is trying one’s best to do a just over minimum wage job. If a manager feels threatened by your hard work ethic & experience, they should not be permitted to bully staff and frankly I feel they should be disciplined & made to apologise. I loved B&Q so much initially and the staff & work that, I did not apply for another FT job in my other work background. That job would pay more than a B&Q Dept manager. More fool me I guess. I wanted work/life balance. I’m very much thinking over if I want to stay somewhere that allows Dept managers to bully people out of a job. I feel sick and anxious about returning to work. I’ve been told where I can, and cannot eat my lunch, including OUTSIDE THE STORE. I am not permitted to be friendly with other teams, one in particular. I have been told that I have an ‘attitude problem’. I certainly do not. That is a reflection of young Dept managers taking some kind of offense at me doing my job to the best of my ability. I will not stand to be bullied. I need this job to survive and feed my family. Shame on any company that allows this to happen. It is not 1 rule for all. I don’t know how to proceed. The senior management team & HR are excellent. I will decide wether to speak to them or to resign. I’ve spent my life working & managing teams. I will not permit my mental health to crumble due to the immaturity & lack of confidence of others in a more senior position to me. Thanks for listening. This has been an incredibly tough few weeks and days.
Answered 27 Jul 2020
How often does the commission get paid?
Asked 13 May 2017
There is no commission I’d advise work for a different company where you’re paid a proper wage for all your efforts
Answered 18 Jun 2019
Their is now no commission included in any role.
Answered 8 Sep 2018
What questions did they ask during your interview at B&Q?
Asked 21 Mar 2017
I was asked 4 questions: Why do you want to work at b&q? What experiences do you have that relate to the roles? A time you dealt with an angry customer? What have you done recently that you're proud of?
Answered 10 Mar 2021
- why do you want to work for b&q -they will list 5 of the companies values and ask you to pick two and ask you to talk about how each resonate with you - a problematic customer experience and how you dealt with it -what achievement are you most proud of
Answered 28 Nov 2020
How much holidays per year
Asked 9 Mar 2017
6 & a half weeks holidays this includes bank holidays.
Answered 8 Sep 2018
6.6 weeks holiday (including bank holidays); but we are a retail business that's open on weekends and bank holidays, so some weekend/evening/bank holiday flexibility is expected.
Answered 9 Mar 2018
How are the working hours at B&Q?
Asked 13 Sep 2017
They are extremely flexible
Answered 22 Oct 2019
Quite flexible, they can change at short notice without being asked if it's suitable.
Answered 2 May 2019