Is an excellent company to work in, but I'm working in retail and I would love to go back to HR which is what I studied for and is what really makes me feel good.
I've learned a lot about fashion, new tecnologies and team work.
The company trains the employees in many things, so you can be able to answer any question about product, policys...
The most that I like is the team. I work in the global flagship store, sometimes we are almost 300 people working there ,everyone is different and we learn from from each other. Also we always try to help and make things easier to the rest of the team.
I'll always keep the people I work with in Burberry as a part of my family.
The hardest part are the shifts. They are different everyday. At least twice a week I finish at 10:30 pm and is Monday to Sunday.
After the morning briefing, I go down to the accesories department and check all the standards are according to the pictures that I took after the change of the month or week.
The days we change the displays, we follow the guidelines that corporate give us and with the product we have in stock, we try to place it building a wall that makes sense and look ready to shop. Also windows, rails... everyday we have to update it and introduce the new actions that corporate sends.
The other part is the sales. I aproach the customer, try to understand their need making high value questions, offering the product, explaning features and care, give them ideas of how to wear it...
• Front of house Receptionist at the Global Headquarters of Burberry, the world renowned luxury British Fashion House, in Westminster
• Meeting & greeting, staying connected to everyone ensuring that they are notified upon their guest’s arrival, Providing a concierge style service to guests and members of staff
• Build rapport and ensure an outstanding level of customer service is provided to all guests including corporate visitors, celebrities, models, suppliers and business partners, as well as Burberry colleagues and contractors
• Organising the Market diaries (the four weeks around London, Paris, Milan & New York Fashion Weeks), the Reception Calendar and complete ad hoc creative projects for Reception and Facilities
• Be prepared to fulfil any request from a guest, employee or contractor to ensure that we are giving the best, five-star Burberry experience possible
• Supporting events throughout the year and the showroom during selling seasons
• Behaving as a brand ambassador
• Responding efficiently to all internal requests and providing administrative support within tight deadlines
• Independently developing reception training manuals and processes to improve the level of service and efficiency of the team
Burberry LTD y Burberry.com Agente de Atención | London | 14 Sept 2015
Gran empresa en la que trabajar
Burberry ha sido uno de los mejores sitios donde uno puede trabajar. En las oficinas centrales, hay té, café y fruta disponible para todos los empleados. Además, todos los días traen comida sana gratis para todos.
Tienen programa de Navidad y de verano en el que los empleados pueden irse a casa antes los viernes, participan en sorteos en los que pueden ganar viajes y productos Burberry o ir a uno de los cuatro desfiles anuales. Además, durante estas épocas el descuento pasa del 40% al 50%.
En Atención al Cliente, además, nos pagan con vales además de nuestro sueldo, que sólo se pueden gastar en la marca y que pueden suponer hasta 200 o 300 libras más. Cabe mencionar aquí, respecto al sueldo, que es una de las empresas que mejor pagan en Atención al Cliente. También, existe la posibilidad de ganar el 10% sobre tu sueldo como bonus anual y no está sujeto a los resultados de la compañía, sino a los de tu propio trabajo.
Además, si tienes la suerte de ver a Naomi Campbell, Cara Delevigne o Kate Moss en recepción, ¡eso que te llevas!
Prosvacaciones, comida gratis, bonus, ambiente de trabajo
Conshorario en atención al cliente y, básicamente, los clientes en sí.
A typical day at work would involve updating fixed asset additions accounts; monitoring and prepaying new property invoices; and updating the cash-flow analysis.
During my 8 years at Burberry, I learned about the management of GRIR accounts; the practical steps of fixed asset accounting; and accounting standards relating to operating leases. I also gained further facility with the SAP system.
The workplace culture was very positive and generally involved harmonious relations between colleagues. However, I felt my contributions to the efficiency and soundness of accounting and reporting were not particularly well valued by the management, who seemed to keep themselves rather remote from the operations of their teams.
The most enjoyable aspect of my job was the ability to work independently with control and sole responsibility for my areas of activity. I sometimes found the lack of leadership disappointing, but did not find it had much impact on my ability to deliver on the responsibilities I had taken on.
ProsFree lunches; job stability; working independence
Everything was perfect before hitting the floor. Training is lengthy but excellent and the company is very organised (however, they over complicate ever procedure which is maddening). I’ve worked in luxury retail for years and the Burberry sales floor is the most toxic environment I’ve ever encountered. They talked a great deal about mental health during my induction which I thought was amazing. I found out immediately they did that because they know the pressure they put on sales staff and the resulting stress is insane and hugely disproportionate for a junior sales role. The pay is very competitive but it’s at a price. The store managers were lovely but the department managers talk to their staff in the most appalling way. As a point of fact, the top 5 rudest people I encountered in my life were Burberry managers. Being nasty is the default mode of communication to your junior which I wasn’t used to. Would not recommend, especially if you have mental health issues. It’s toxic and 80% of staff are miserable
The commuting was a struggle. Working Saturdays seemed unnecessary and meant I was below minimum wage. I had to work bank holidays. The work was easy with plenty of down time. The staff at the tailors in Battersea and at Burberry in Bond street with very good. But I was not paid at the end of the month by whoever the subcontractor was. I did not go in one day the next week in response and was sacked by email. I was left overdrawn and maxed out on my credit card, no food, and no one to turn to. I managed to increase my credit card limit and emigrated to Ireland overnight in disgust with the state of England. The sub contractor went bust and sent me a massive document to claim the £1800 owed through their liquidation process. I had no expectation of recovering the money and needed it immediately so did not bother. The payment issues were probably nothing to do with Burberry, but I was of being robbed and bullied in England. Nice clothes, shoes and bags and the staff were fabulous though.
Not a company for encouraging ideas.
Considering this company is well recognised on the high street, the manufacturing side is something not to be aspired to.
Some of the managerial side is sadly lacking in direction, and experience. Acting like cloned robots seems to be the norm.
Opportunity for advancement which is normally gained through actual hands on shop floor experiience is very limited.
It appears people brought in under the direction of the hierarchy from London to the manufacturing base, have an agenda to self promote themselves under a 'plastic shroud'. They then feed back derogatory comments to H.Q. about people who are struggling-even though those very same people requested training, and were promised training that didn't materialise.
ProsFree sandwiches providing you like spice in everything made.
ConsPoor managerial decisions and confusing instructional direction.
My first job there was once a customer ordered an item(s) online it would be picked by one of the pickers in the store which then came to me and my responsibility was to scan the item put it in its relevant gift box with all the relevant paperwork and accessories it required before putting it on a conveyor belt which would then be picked off by a packer, the packer would then pack it off then it would be put on its corrective pallets to be shipped out. I was then transferred into the returns department and my responsibility was to put away stock back to there original locations after they had been returned by the customer and processed by other members of the returns department. I also loaded and unloaded the UPS Haulage trucks on a daily basis.
ConsThe Fact that you could be paid off at any given time
• Assisting in achieving Store turnover of £6 m for the year 2010/11,
• Being a part of Visual Merchandising team,
• Selling luxury brand, presenting excellent customer service and forming individual relationship with customer thanks to in-depth understanding of Brand products and successful variety of selling techniques,
• Dealing with seasonal collections, ticketing,
• Looking after ladies wear department,
• Running/managing a retail unit in absence of duty manager, daily and weekly paperwork , Banking ,SAP, Key control, Health & Safety,
• Inspiring and motivating other members and encouraging self-development. Enhancing sales and being aware of competitor activity.
• Implementing and maintaining store audit safety and security standards,
• Daily contact with Head Office in regards to sales, stock
During a normal day at work we greet customers as they come and go and ensure that their shopping experience in store is what you would expect from a luxury store enviroment. I stand a lot of the day but enjoy making a difference and helping customers with their needs.
I aslo enjoy the organisation side of the job that i have been greatful to help out with which include organising staff lockers and access door fobs for the 200+ staff we have. I also enjoy working with external contractors who come to store on a regular basis to maintain the upkeep of the icoic building.
ProsFree fruit which is delivered daily and exceptional kitchen facilities in the staff canteen.
ConsLong working hours, starting from very early to finishing very late along with the comute.
A typical day at work includes going into work and changing into your uniform. Burberry has a grooming standard and it is imperative to maintain that standard for the culture of the company. After receiving a touch base, I go and get my iPad and check my emails. After checking my emails I go through my clients list and send emails. These emails can be about new product, an event or just following up on a recent purchase they made. It is important to service clients beyond their entry and exit in the store. Through out the day, I will engage customers and educate them on the product. Engaging the customer includes discovering what they are missing and what need. If I am not engaging customers, I am being educating on the brand and product knowledge.
I have learned that customer service is imperative for the survival of a business. Treating your employees with respect will create synergy and a more organic team. I have also learned in order to become better in something you must always find ways to educate yourself. In addition in order to become a better tea you must always educate each other. An employee must welcome learning as tool not a correction.
The most important thing in management at Burberry was the constant communication. Through email, or Burberry World, management and the employees had at the ability to constantly communicate to each other. Every month management will sit and discuss your sales and other features of your job. They give an objective
I was a packer for about 2 years. It was a terrible place to work at for many reasons. For one the management didn't work to solve problems I addressed to them. It’s like whatever you tell them they completely ignore. Also, about half off of the employees in packing are very self centered and Introverted into their “clique.” They will take about you. They will be treated better by leaders. For example; the people in the clique are friends with leaders outside of work so they will be treated at a higher level then someone else. I was an eye witness to this everyday. Another example would be if someone who the leader is friends with is talking they won’t tell them to stop. However, if it was someone who the leader wasn’t very close to they would tell the people to stop talking and do their work. One time I was doing consolidation with another employee and the leader came over and said we were taking too long. Neither of us were friends with the leader outside of work. On top of that, it was my first day learning how to do consolidation. Packers were supposed to grab the box that was right in front of them and not push all the big ones to the back of the line. I remember every time I was in the back of the packing stations most of the people would just push all of the big boxes to the the end. I never complained about it. I was doing my job. I was one of the hardest workers in packing and for doing everything right I was treated with a huge level of disrespect. If your reading t
Burberry is a great Company to work for with it's great benefits and people that you work with on a day to day basis. A typical day for me would be to come in make sure all my APP ( Asset Profit and Protection) associates has arrived to work on time. Make sure that the first sweep of the store has been completed by an APP associate. I check my emails continue with any unfinished investigations if there are any. Depending on the time and day that I am scheduled to be in I will help conduct the morning meeting, which includes me explaining our the topic of the month, also educating associates on how they can help protect the company brand and deter and detect unusual behaviors along with other topics for example credit card fraud. Also on a daily basis I am meeting with the Operations manager and Department managers to ensure that the building is up to code and that associates are following all rules. My co workers and I always meet in a group settings or one on one setting pondering over ideas, and suggestions on how we can reduce our shrink( Items that we are suppose to have in store compared to the that we have in the store) numbers and how we can better service our clients and keep our assets secure. Some of the hardest task that we have here would be trying to be present at four stores at once. I work mainly at the Flag ship store we have three other stores that we attend to if are any altercations or events going on. I enjoy being at work with my co workers. I am a high e
Già dal colloquio si capisce che richiedono risorse dall' alto profilo, che parlino benissimo l ' inglese, dinamiche, con skills d ' eccellenza. Se superi il colloquio richiedono le referenze del tuo precedente datore di lavoro. Tutto questo anche se il contratto offerto è un tempo determinato di pochi mesi. Quando finalmente vieni assunto , ogni tanto dovrai recarti in sede a partecipare a dei corsi di accrescimento professionale. Gli obiettivi richiesti dal Marchio in ogni singola giornata lavorativa sono molto alti. Ti viene chiesto di imparare uno stile di vendita standard attraverso il quale collabori al raggiungimento degli obiettivi richiesti dello store.
Spauracchio quotidiano: la figura del mystery shopper mandato dall' azienda che viene a fare il cliente puntiglioso per poi valutare la tua performance di vendita con una serie di punti chiave.
Bene, quando finalmente divieni un buon soldatino ti lasciano a casa.
Ovviamente non per tutti la musica è così. Qualche amico/amica di supervisors, storemanager, e compagnia bella, entrano con colloqui all' acqua di rose ed in men che non si dica diventano così ' indispensabili ' da ottenere ruoli e contratti ad hoc.
Un ' azienda poco seria, che crea tanto scontento tra il personale.
Fateci caso, cercano personale molto spesso proprio perché alla fine del contratto è raro che tengano.
A typical day at Burberry may usually be chaotic at times, To start the day off a manager will lead a group meeting to share notes and knowledge about the day to either the opening or closing team. After the meeting we are sent to the floor knowing our expected selling goal and are expected to sell and achieve in our personal and stores KPIs. Working at Burberry has taught me a lot about working hand in hand with a customer and providing them with a luxury experience. I have learned a lot about time management skills which have also helped me a lot with school. I know how to complete my tasks in time with out distractions while also achieving my daily sales goals. I love working with all of my co-workers. They are very helpful and approachable and make the job environment a better place. The most enjoyable part of my job is having a customer walk through the door and helping them find something that lights a fire in their eyes. I love helping someone find something they love and helping them do that in a luxurious fashion. I love seeing customers walk out of our door with a smile across their face and happy, providing them with that perfect service will ensure that they will come back to shop with that certain someone and it is always the best feeling when they come back looking for you.
I have a lot of work experience in luxury fashion so my expectations for a brand like this were high. During the interview process, I told them that i needed to be making more than my previous job. They said okay but still offered me a very low compensation. I guess they offer this hourly wage to all new hires. Since this was the case, I needed to make up for my compensation with my commission. The store I was placed in was extremely slow. Sometimes only a handful of customers would walk in and not one of them would purchase. It was very difficult and I was not making enough money at all. The people I interviewed with told me not to worry and that I would be making a lot more than my previous job. after 6 months, I asked to be transferred to a different location since my previous job was at a flagship store on the upper east side and I still had a lot of clients who I kept in contact with. They would not transfer me so I left. Other than a poor compensation, there is absolutely nothing to do in the boutique. for the day we would all keep busy on the iPads and try on clothes. not much to clean up because no one came into the store! I must say that I love this brand and the merchandise but it is just way too boring and somewhat meaningless to work here.
I loved my time at Burberry. The management was excellent. They are firm but know how to have fun at the same time. If they see that you are doing your best, they will show their appreciation for you. The team is very inclusive and diverse. There wasn't any corporate politics or power hungry envy going on (like you see at many other retailers). The clients are awesome as well, many of them being renowned in the field they work in, you never know who you'll rub shoulders with. The main store was also gorgeous and people were normally willing to give advice, train, and show you how to do things. There also isn't a lot of stress or pressure with this brand because it's so elegant and well-respected, you don't have to act desperate to sell anything. There's a sense of dignity that you'll have for the product, the brand, your team, and yourself that will make you so proud to be a part of this elite team. They are selective but it really is because they want the best fit for the brand and the work culture. There's no slapping each-other down, finding someone to blame, constant comparing and jealousy games being played here (like I've seen at other brands, and I've worked for many.) Great job guys! I've got so much love for you!
Lo que mas me gusta de mi trabajo es que se respete nuestro espacio, tener nuestro locker, y que tengas privacidad en el. la confianza de tener un lugar donde poner tus cosas y saber que si dejas algo olvidado ahi estara.
he aprendido mucho en este corto tiempo, es una empresa 100% digital.
Lo mas dificil ha sido sobrevivir con el sueldo, he intendado ajustar muchas cosas en mi vida economicamente actualmente, no pense que no fuera a funcionar la tienda y la marca en la plaza donde se encuentra ubicada. el bajo flujo de gente ha hecho que la mayoria del equipo este buscando otras opciones de ingresos.
Un dia tipico es llegar a abrir la tienda, o cerrar segun sea el caso. Enfocarnos en la filosofia de ventas de la empresa, ser un promotor de ellas con los compañeros, intentar ser el ejemplo a seguir con el programa de ventas.
Hacer role plays, dinamicas y muchas actividades para involucrar a todos en la filosofia de la marca.
estoy muy agradecido con mi gerenta y mi directora de marca, sin embargo saben de que no la estamos pasando bien, y cuento con el apoyo de ellas para seguir adelante en mi busqueda de una opcion mejor para mi y mi familia.
ProsDa Curriculum, Seguro de Jubilacion, y dental
ConsNo tiene flujo de gente la plaza
Questions and answers about Burberry
Does Burberry Ltd require pre-employment background checks? What kind of background check does Burberry Ltd do and how long does it take to complete?
Asked 25 Jun 2017
They do a dbs check but the company pays for it
Answered 8 Apr 2020
Yes form fillier out form for them.
Answered 24 Oct 2019
What questions did they ask during your interview at Burberry?
Asked 23 Aug 2017
Why I like the brand. What I know about the brand. Have I been in any company stores?
Answered 22 Mar 2019
All different ones
Answered 19 Aug 2018
What is the interview process like at Burberry?
Asked 2 Apr 2017
Quick and easy don’t over think it
Answered 6 Nov 2018
Very simple a lot of form filling
Answered 15 Feb 2018
What should you wear to an interview at Burberry Bicester Village?
Asked 2 Apr 2017
Don't go out your way, just pick up yesterdays jeans from the floor.
Answered 8 Jul 2020
Smart casual was accepted for burberry in blyth but for other areas i would suggest shirt and tie to ensure that you have the best chance of gaining employ.
Answered 20 Nov 2018
How should you prepare for an interview at Burberry?
Asked 6 Aug 2018
Research the company and what they stand for. Understand their expectations and comply to their code of conduct. Be well presented and highly professional.