In the first year, I got loads of support and the area manager was absolutely amazing. Best area support I’ve ever had. Very short staffed, but with their help, I turned the shop from being in a minus to very much into profit. The area manager left, the business changed and was taken over by someone who was nothing but a condescending bully and a gossip who played shop managers off against each other. Very personal comments were made in regards to my weight, my mental health and my capabilities to run the shop. Long, long hours, (sometimes 50+ in a week due to no staff), unrealistic targets for the area and my salary was less per hour than a sales assistant. I was lucky if I got 20 mins for lunch all day, due to the shortness of staff. I was belittled, made to feel inadequate, told it was my fault if people left the business, told I couldn’t run my store, told my team hated me, even slagged off to other shop managers, until I mentally couldn’t take any more. It was like walking on eggshells all the time and although I constantly asked for support and training, I never got it. They even broke GDPR by discussing my sickness with another shop manager. Made complaints to HR about their unprofessionalism, but I was ignored and nothing was ever done. I had to involve a staff rep and eventually went on the sick due to a bad shoulder injury that was exacerbated by lifting heavy bags, which they knew about, but no risk assessment was ever done. I was also told that I was underpaid fo
ProsThe volunteers are amazing
ConsRubbish salary, long hours, no training, no support from senior management, HR don’t deal with complaints, nothing but bullies
- Typical day At Work
A typical day at work will start by sorting out the stock and labelling & tagging the goods at their discounted prices. Together as a team and individually we then merchandise the goods that are ready for sale. After this I personally handle all the customer service and till work for the rest of the day. Once finished I work with the manager in cashing up and the essential cleaning of the shop floor.
- What you Learned
Since the first day at work I learned a lot about retail from in terms of stock management, merchandising, shop floor management and most importantly about customer service and sales. From this I have personally built up a lot of confidence and respect for my hard work, where I have picked up valuable experience that I can take forward to any work opportunity in the future.
I feel management is an essential part to the success of any business. And through management it is important to build a strong and caring relationship with your staff that you can get the job done as required by management, but also be trusted to handle difficult situations when it occurs. My Personal experience with management in Cancer Research is that my managers have taught me a lot and have always been very supportive to my success and progression as well as the organisation.
Through working with a diverse team, I have learnt to respect each others views and ways of working and be supportive to each other when and whe
ProsFun and Enjoyable work environment where everyone like working as a team
I loved my shop and my volunteers but was warned prior to and immediately after starting that in the words of the volunteers ‘they burn the managers out and just replace’. I was lucky enough to have a great area manager, but anyone above that level really don’t care about their staff (despite saying the words)
The amount of write offs we are asked to do is soul destroying (we’re talking 1000’s of pounds in stock binned, not donations, bought in new goods) to me that just goes against people donating to turn their cash/goods into fundraising.
The ever increasing work load and expectations are ridiculous and I’ve work for both charity and general retail.
They work on a ‘one size fits all’ attitude to the shops and unfortunately it doesn’t as each shop has very different needs to to size, volunteer levels etc.
I don’t agree in ‘productivity targets’ as we rely on volunteers and think people giving their time for free shouldn’t be measured.
Fundraising targets are stressful and again in other charity’s I’ve worked for, the shop itself is the fundraiser and you’re not expected to reach a separate target.
The years targets are disproportionately worked out from the previous years takings, which considering there is a bonus for achieving monthly targets, makes this impossible ever to achieve (one of my targets was 88% higher on LY)
The fact the assistant managers aren’t allowed to access the emails are so archaic in thinking it puts more strain on the manager. You have annual lea
In summary, you work very hard, constantly on your feet, sorting through a lot of donations, pricing, steaming, putting items out (the aim was 100 clothing and 100 non-clothing per day, sometimes by myself). I was a Sunday Assistant, meaning it is a much more solitude position (as not many want to work on a Sunday). Sundays were of course quieter, but this meant there was more pressure to meet targets with replenishing the shop-floor (etc). Don't get me wrong I dislike jobs where I am doing nothing, so CRUK was great in a sense because I was rarely bored or sitting there with little to do. There are always tasks to be done! The only 'boring' times were when the shop floor would go incredibly quiet and volunteers had left to go home. Saying that, the volunteers are all lovely, as well as the staff. Honestly would be a lot harder to run the shop without all of the volunteers we had at our shop. However, the management was fairly disorganised at times, not informing me of certain things and I also had issues with my overtime pay which was a nuisance. Being a charity shop, things are often done in a slightly more old fashioned way (leaving handover notes, banking on paper, etc), but this was not too bad when you got the hang of it. At the end of the day it is a fast paced environment, where you do work for your money, but you're rarely bored or stuck with little to do and it is all for a good cause! Curing cancer is incredibly important as so many of us know someone who had suffe
ProsVaried work environment, Many skills gained, Rarely boring, Groupwork/Collaboration possibilities, Nice staff.
ConsWas asked to go in extra hours when I didn't necessarily want to, Not paid correctly with overtime, Workday was quite annoying at times too.
To put it simply, I love volunteering for Cancer Research.
I started volunteering just after my 18th birthday and been a regular volunteer for several months now.
Management are wonderful, everyone is working towards a common goal and its a great way to gain some retail experience. I've been trained on how to work a till, converse with customers and given insight on how sales targets work. The management I have are truly kind and patient people and a massive credit to the charity.
They are very flexible with volunteering hours so I usually cover one afternoon a week on the till but I also volunteer extra hours when I have free time. The whole environment is very relaxed and friendly, management have great communication with volunteers and accommodate any preferences or needs. I like to work on the till but overall I don't mind, some volunteers only like to work in the stock room so whatever is comfortable for you.
I've encountered some difficult customers but management was quick to step in and diffuse the situation. People have mainly been upset with the COVID-19 procedures and our customer limit inside the store which creates wait times to enter on occasion.
The shop I work at also supplies free tea/coffee and some biscuits for your break, I like to bring my own latte sachets and have a wee chat with other volunteers when it is quiet. I've also been provided with a free uniform but wearing uniform is not mandatory.
I can't give any insight on paid employment with Canc
ProsRelaxed environment, good way to gain experience, good working culture, flexible hours, free tea/coffee and biscuits
CRUK fundraises for an excellent cause and the shops can be great fun, especially if you have such an excellent team as I did. Everyday is different.
- You are not just the Store Manager; you will work every job there is and more, and far longer than the 7.5 hours/day paid.
- You are not just the Assistant Manager; you share management responsibilities, including working solo days. The only difference between myself and my manager was that they worked an extra day than I did and received the emails.
- Pay? Honestly not adequate for the sheer volume of work.
- External fundraising is expected on-top of store management. This has taken myself or the manager out of the shop when we have not always had the time to do so or working days off.
- Claiming in-lieu days back is a nightmare. It just doesn't happen. Overtime not always guaranteed.
- Volunteers are just that; voluntary. You cannot expect things of them as you would paid members of staff and many, fairly, do NOT want the responsibility of things like banking or opening/closing/maintaining the shop in a manager's absence such as for holiday cover.
- Area Managers can be absolutely wonderful or completely useless.
- Lots of management changes. HR/upper management not overly responsive to problems and feedback not well listened to, imo. One size fits all approach often applied to shops. It doesn't work.
tl;dr loved the job at the start but a total lack of response from up above when real suppo
When i was in cancer reaearch i learned lots of things thier like how to work , how to make friends and also it teaches me to work hard and because that time when i do hard work in cancer research i more likely understand my inner capeilities and my qualities.
I was working for 4 hours per day and I was doing almost everything there and i enjoyed also. that was like my second home the co - workers and managers all are very jolly and nice, we helped eachother, we enjoyed, we learn lots of things from eachother, we support eachother.we were working as a team and as a family member. cancer reserch was like our family home.
The co- workers and the manager are very good the manager has managed everything very nicely , Everybody on the work knows thier duties very well from they start to work till they finish the working hours this way everyone do the work that would be most relevent to them,they dont get confuse on every stage that once they finished some work what to do next , this way time saved and every one can get engaged.
The hardest part of the job for me was sitting idale without work thats why whenever i finished my work i start to looking for new work that i can do or i can help my co-workers who is already doing some work. this way my most boring time becomes most enjoyable part of my work because i like to work as a team and with new people. thats why wroking on the till was my most enjoyable part of my job also that way i can meet new peoples. I love to meet new pe
A typical day at work consists of turning up and mainly start to tidy up the shop. That includes sorting and updating media (putting up new CD's, DVD, Games etc, chucking out old ones, reducing prices), sorting out clothes (sizes) and picking anything off the floor to make the shop look presentable. After doing so I mainly go into the storage area and organize stock. Sometimes the charity tells us to go and collect donations from the public, so we dress up and stand outside with donation boxes.
The management and co workers are so down to earth so it feels like im part of a family rather then just an organisation. They're so helpful and are always praising me for my efforts which strives me to push my self and keep going.
The hardest part of the job is customer interaction. Because I usually work back in stock, I don't get much interaction but there have been occasions where I was approached by customers but because of my limited experience, i've called a colleague over to assist.
The most enjoyable part is just being in that friendly and laid back environment. Everyone is friendly and we get along really well.
If there's one thing I learnt from working there is just smile. If the employees smile then so do the customers. Its also helped increase my confidence a lot. When I first came I was so nervous and was always asking what and where things were. Even though I still do ask sometimes, I know where everything is now and how to do things as i've done it before.
Prosthere isnt fixed working hours. because its voluntary i can pick my hours and the days i work.
Consthere's a lot to do. by the time i leave im physically drained from moving about so much.
The people who worked there, as in the volunteers and the store manager were fabulous.
A typical day involves sorting through donations that have come in either by donations directly from local people who come instore, or also wae can get deliveries of donations from a central warehouse
For the first few months things were fabulous, we were working fabulously as a team, I then stepped up and ran the store whilst the store manager was away. At first things were ok, I was being supported by a wonderful deputy area manager I was told that i was doing an amazing job, who then left and this is when things went downhill.
The person who took over the deputy area manager role, had a mission to get rid of both myself and the store manager. This is because our faces didn't fit with theirs. i has a review and was told that I was not doing a good job and that I needed to improve or I would be let go.Obviously this contradicts what I was told when I in charge of the store, therefore they were doing what they could to get rid of me because my face didn't fit.
We were acccused of stealing money from the safe, they made me ans my manager both suspicious of each other, however there was another person who had acceess to the safe, and she was alone in the office at the time the money went missing.
I did quit, and the store was left without a manager or deputy manager and therefore the store was closed for weeks as they had no cover. They shot themslves in the foot there.
Do not work for any CRUK stores in the south East of England, especially in Berkshire.
Ambiente serio de trabajo, respetando horarios y descansos
Un día de trabajo típico sería empezar la jornada laboral sobre las 9 (el horario de entrada era flexible, puesto que yo misma coordinaba y organizaba mis horas de trabajo para desarrollar mis proyectos de investigación). Siempre después de 2 o 3 h de trabajo, hacíamos una parada para café y así aprovechar para poder comentar posibles problemas o noticias dentro del laboratorio y centro de investigación.
El ambiente era muy bueno, gente muy dinámica, con ganas de aprender y dispuesta a echarte una mano si lo necesitas. Había mucha interacción entre nosotros, cosa que creo fundamental para aprender y progresar en el mundo de la investigación. Eso es de lo que más me gustaba del mismo, todos los días aprendía algo nuevo. Además casi todos los días teníamos seminarios con invitados de otros países o locales, muy interesante, formación contínua
Me pareció complicado empezar, porque todo lo nuevo lo es, además por el cambio de país e idioma. Pero eso sólo fueron los primeros meses, después todo muy bien.
También es complicado las épocas en los que los experimentos no funcionan, pero muy satisfactorio cuando si que lo hacen y cuando luchas por conseguir la solución.
Encuentro que la organización, dirección y gerencia del centro es excelente, nunca tuve ningún problema y todo funcionaba muy muy bien.
ProsFinanciación para poder desarrollar experimentos. Ambiente muy bueno de trabajo