Card Factory

Working at Card Factory: Company Overview and Reviews in the United Kingdom

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Card Factory
3.3
1938 reviews
Card Factory, UK Ratings
3.3
Average rating of 1938 reviews on Indeed
3.2Work-life balance
2.7Pay & benefits
2.9Job security & advancement
3.1Management
3.1Culture
Headquarters
Wakefield
Employees
1,001 to 5,000
Revenue
$1M to $5M (USD)
Industry
Retail

Popular jobs at Card Factory in the United Kingdom

 Average salarySalary range
84 salaries reported
£10.18
per hour
£6.65-£15.30
103 salaries reported
£9.45
per hour
£6.65-£14.20
6 salaries reported
£8.97
per hour
£6.65-£13.50
6 salaries reported
£8.74
per hour
£6.65-£13.15
10 salaries reported
£9.59
per hour
£6.65-£14.40
Salary satisfaction
41%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 5343 reviews

Card Factory reviews

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Overall reviews at Card Factory

1.0
Store Manager | Darwen | 16 Oct 2019
If you like brown nosing then this is the job for you!
Where do I start I hope you have some free time on your hands for this one! 7 years service and what did I get in return....treated like dirt and that's putting it mildly! When I first started my employment at card factory I loved it, 6 years down the line a small minded man who hadn't a clue how to people manage, train or even respect his staff was employed to take over from a cracking area manager in which I had the pleasure of working for for some years and who was probably forced to step down due to higher management all because she ain't no brown noser. His merchandising skills are laughable, yeah let's put tape dispensers under big heavy roll wrap for it to all come crashing down when someone wants to purchase one for it to potentially fall on a child in a pram and the best thing about it is he blames somebody else for his wrong doing, typical, brush up on your health and safety, instead of preaching it why dont you go and practice some.....he never was one for admitting faults! The truth is a liar always gets caught out and he did and not just on the one occasion. He is the definition of a moron who gets his E.R manager to do all his dirty work and even she can't do that properly, she would probably jump off a cliff if he told her to! She has the great satisfaction of putting fear in her employees and that's absolutely disgusting, one thing for certain is that she never scared or never will scare me! The area management like to visit your store mainly on your day of
ProsStaff
ConsEverything
2.0
Sales Assistant | Newcastle upon Tyne | 12 Nov 2016
Dull workplace
Awful wages if you're under 16. Only 4 pound per hour. Most of the staff are very unfriendly and one of the managers made me pick up chewing gum for going to the toilet. If you're a temporary retail assistant for example a Christmas worker, you are likely to only get 4 hours a week and if you ask for overtime you are unlikely to get it. There are a few friendly people, but I found that these were only the new workers/temporary sales assistants just like me. I got on well with those but the staff who work there permanently are generally unfriendly and don't care about the temporary workers. A typical day working there is going in for your shift 10 minutes early so you can count your till float and set up your till. You then serve the customers on your till and when the queue is small you tidy the cards and replenish the stock. At Christmas time the queues are very unlikely to go small as it's VERY busy. 15 minutes before your shift is over you will be taken off your till by a manager and have your till float counted. At Card Factory I learned some things like how to work a till, improving my communication skills, replenishing stock and tidying the store. I learnt a lot of this in my work experience at Debenhams but I was only there for a week so I learnt all this in a lot more detail at Card Factory. When I worked there we had a manager who was rarely there as she worked in different stores. Therefore we had Assistant Managers who looked after our store on differen
Prosmet a few nice people
Consno overtime, bad pay, unfriendly staff, few hours
3.0
Sales Assistant | Kinnaird | 5 Oct 2017
Wouldn't Recommend
Working as a sales assistant at Card Factory was the first job I had. When I first joined I had a terrible manager and felt highly uncomfortable as I didn't feel like I could ask for a change of hours or anything. When she left, the new assistant manager replaced her and things were good, I got better hours and she helped out a lot more. For the most part my time at Card Factory wasn't that bad, despite the measly £4.06 an hour because of my age, which I highly disagree with, minus the management team we are all sales assistants I don't see what she has to do with anything? It's discrimination. However over recent months things have changed. A new assistant manager was hired and I feel like I'm back working with my old manager, there have been times when she has not spoken to me at all during the course of a shift and pretended I do not exist, she blows hot and cold with you so you never know if you're going to get called "darling" or blatantly ignored. She also showed blatant favouritism towards another coworker even going as far as to admit it as well. Also, in some situations my manager always uses herself as an example to others meaning once when I tried to phone in sick, after explaining my symptoms I was told that she felt the same yet she was still in the work place but bearing in mind I found it difficult to even leave my bed because of how sick I was. I recently had a meeting with my manager where she told me that I had been off 6 times in 3 months and that I was onl
ProsGood people to get along with
ConsLow pay
1.0
Manager | Solihull | 22 Apr 2015
Manager - Solihull Area (former manager)
i worked for this company for 5 years, i started as a 4 hour part time sales assistant in bullring birmingham store, i was not allowed to progress any further as i had a member of family working within this company that they did not like and thought i would be like her. i didnt know this until i became 3rd key holder at a new store that opened a few years ago. I was excited when i came into management as i did enjoy my work, but when you are in management you realise how bad the company is and what they do to the staff who work for them. They pay you a terrible wage when other companies pay you more for a less position. And once you are manager and all the responsibilities are yours, then they will take you down, and they will have a member of staff who you work with bring you down too. If you make the one simple mistake that is not intentional, they will get rid of you and already make the decision before who have a meeting, they also wont accept your notice, they would rather dismiss you themselves, without you fighting your case. I put complaints in about a member of staff who wasnt doing their job properly and always left the store in a terrible state every morning, so i reported him to my area manager, and then when i had a week off which i was dreading since i started that store, i came back to a mess of paperwork and my area manager walked through the door and so did someone who wasnt supposed to be in that day, and to find out that i was being suspended as 2 members o
ProsNone
Consbad pay, extremely bad management and support, ridiculous hours to get paid for correctly, barely a lunch break, company wants too much done in very little time and very little hours given to the store
1.0
Sales Assistant | Lichfield | 6 Aug 2017
Don't fall for their lies!
I can tell you now that Card Factory is and has been the worst job of my life and i will tell you why! 1. Your work hours will be written out and put on display in 3-4 weeks advance, then management will change your hours at the last minute without telling you resulting in a phone call from said management and then a complaint made against you towards the area manager. (I actually took photos of the rotas to use as defense when they would call up and ask where i was) 2. They have a reputation for not paying you what you have earned. I would constantly get underpaid, and they only gave me back what i was owed on one occasion. 3. If they don't like the look of you you're done for. They are quick to judge (majority of the time on appearances) and as soon as they felt that way they would do whatever they could to push you out. I saw at least 6 people get pushed out by the manager and her 'minions'. 4.You were always expected to do more than you are capable of. Head Office expect so much to be done and in a certain time but there just isn't the hours or people to do so, resulting in it getting passed on to the next day, and the next and so on until you have a hundred deadlines and no time to do them. 5. They don't understand what health and safety is. A girl who used to work there did nothing but sit on the toilet for hours on end and she actually blocked both male and female toilets. This led to all the pipes being blocked, and bare in mind the pipes are connecte
Prosnone
Conseverything
1.0
Sales Assistant | Milton Keynes | 20 Sept 2021
Good for temporary work if in need of money, awful hostile workplace culture
I began work as a Christmas temp seasonal worker which seemed fine at first. We were busy a lot but co-workers seemed ok. I enjoyed talking to customers and tidying and organising the store and cards. I liked going to the stock room on the request of the customers (though the stairs felt like a trip hazard waiting to happen when we had to carry boxes up and down it). However, sometimes you'd work shift patterns that were 6 hours exactly so you weren't allowed a break (only break if you worked 6+ hours). If you were working on the till, you'd be standing up your whole shift, which was quite draining. Working on the till was really busy and sometimes there wasn't enough staff to help with things like blowing up balloons. Once I needed assistance in blowing a large balloon up so I asked for help and then was told off by a manager for doing so as I had taken them away from their post. In general, some coworkers were not that nice. I worked one morning and it was maybe my first time after being trained on the till. The coworker next to me scowled at me repeatedly or told me off for being unsure on how to scan something. The customer i was serving even apologised to me and tried to help because it was such an uncomfortable atmosphere. The manager did stick up for me one time and tell the coworker to stop telling me off. However, after the xmas season, i felt the work environment become more hostile. My manager once shouted at me across the store for not smiling at customers. On
ProsHelped me learn customer service social skills, was able to agree on shifts organised around studying (good for part-time student work)
ConsHostile work culture, understaffed often, rude staff, was not made aware of how to request holiday
1.0
Sales Assistant | Wakefield | 23 Sept 2015
Don't Bother!!
I haven't even been able to make it up until payday that is how awful it is working there! A typical day at work for me was either a 6 hour shift or a 4 hour shift. I never got a break on the 6 hour shift at all as that is the company policy which is actually illegal. I felt uncomfortable in the place the only thing I liked was working on the till but I love doing that anyway. I learned nothing from it except that the staff were bullies and I never got trained to do the cards and I was expected to know what to do. Don't even get me started on management they were an absolute joke! I was being bullied by 2 staff members and constantly felt I was the talk of the place as staff always talked about eachother. I went to my manager and she told me to go to head office to deal with it so I did. Head office were a joke! they haven't done anything about it I asked for a transfer and they wouldn't let me have one and then had the cheek to ask me if I considered going back to the same store. My co-workers were horrible 2 girls were bullying me on one of the days I was in. Constantly watching over me and then going to each other about what I had done wrong. They had embarrassed me in front of customers by saying I needed to 'pick my c**p up and speed up' they never picked up on anything good that I did. There were 4 other staff members I liked which was 3 sales assistants and my assistant manager who was acting as manager for awhile. A lot of staff members complained about her but I had
Prosshort shifts
Consno breaks, staff, management at head office
1.0
Seasonal Associate | Ayr | 20 Jul 2019
Nasty staff member
I worked as a Christmas temp for approx 4 months in the Ayr branch of card factory! the staff were brill from day one including the manageress. However one particular member of staff was 'ok' at the start, but soon decided she would make it apparent she favoured some staff among others. She told me on several occasions - ' I hate temps' and when asked why, I was given the feeble excuse that they are lazy, which I certainly wasn't! In the following weeks this staff member ( who seemed to think she was the manager) became hostile towards me for no apparent reason, other staff members noticed this, as she would chat to them, but when I spoke to her, a scowl would appear on her face, and she would talk to me, or rather growl at me for something completely trivial in front of customers, which left customers shocked in more than one occasion. I often came in to cover shifts when staff were off sick and literally worked hard, but this made no difference to this horrible woman's attitude towards me! After a few weeks I started to feel depressed about working here but got on with it as it was only on a temp basis. On my last day here, I was asked by other staff members how I liked it in card factory, which I replied ' everyone has made me feel welcome except one person' to which all said ' we know who you mean' and was told by another older member of staff that she was actually suffered bad depression and was on anti depressants because of this woman and several other stories f
ProsOther staff fine
ConsOne nasty staff member
1.0
Assistant Manager | Blackburn | 25 Aug 2019
Gave my everything to this company and it still wasn't enough
A job at Card Factory should only ever be the very bare minimum you can get away with. If you're 16 and need your first job as a Christmas temp then this is the perfect job for you. If you're wanting to work your way up into management then don't bother applying. The hours are long (and feel longer), you work from 8:45 to 5:45 and are unspokenly expected to stay late if things haven't been done throughout the day. Breaks are unpaid and even if you're working a 10 hour day over the season you're still only entitled to half an hour. As a co-location assistant manager you're on £9.04, a pound above other assistant managers who are not co-location, but still only £0.80p above a sales assistant who's over 25. Management is truly shocking and will turn on you at the drop of a hat and will bully those that don't fit into their clique. I know many members of staff who have overheard management saying nasty comments about other members of staff, including the area manager who will stand in store on the phone bad mouthing staff. Training is non existent and training documents are often expected for you to sign even while both trainer and trainee are well aware no training has taken place and isn't going to be. New starters are more often than not shoved straight on the tills with minimal training and will stay there for their entire shift (this also goes for staff that management doesn't like, they will also be left on the till all day). The area manager will come to yo
ProsNothing
ConsEverything
1.0
Store Manager | Darwen | 22 Aug 2019
A terrible company to work for
I've been in retail for over 12 years and I can categorically say that Card Factory is the worst company I've ever worked for. As Store Manager your constantly battling against the company expectations and the whims of your Area Manager who have their own ideas about how stuff should be run. They will routinely ignore health and safety directives or new company policies and change the store layout to match their own ideas, with no extra hours given to support the extra workload they generate. The onboarding process for staff is a complete mess, so it's an uphill battle to find the time and resources to train staff to a level where they can be relied upon, making their and your own life more difficult. In the last couple of years the company has been scrambling to modernise its internal processes, led by a man disliked by everyone on the store levels, and it's been a total disaster. New equipment and software designed to make the job easier is so badly implemented that entire processes are slowed to a crawl, and initiviates are often rushed out the door half completed, meaning you have to use both the old and new way of doing things until the development process can catch up. Deliveries are frequently late or missed all together from the Warehouse side of things and new product launches are never smooth. Either products arrive damaged or half missing, or a week after launch they out of stock at the warehouse and have to be substituted for old designs for months
ProsNone
ConsAll
1.0
Supervisor Assistant | Newry, ME | 22 Apr 2013
Do Not Work Here
This is most definitely the worst company I have ever worked for. When I began this job 7 months ago I was told that it was great to work for with a lot of benefits. While I began as a sales assistant I was quickly 'promoted' to a 3rd Keyholder. I have regretted this decision ever since. If you become a 3rd Keyholder (aka: Supervisor) you have the same responsibilities as an assistant manager, however you will be paid minimum wage unless the manager and assistant manager are not working. In some cases you will have keyholding responsibilties while they are working so they will get paid for it - you won't but any problems fall back on you. Also, you are required to come into work 15 minutes early, which is to allow time to count your till before beginning, however you can be made to work for free during those 15 minutes and will not get that back in any form of payment or break, as all breaks are unpaid. You will also be expected to stay in for 15 minutes (minimum) after you stop being paid if you are working the evening shift. This may be due to cashing up issues or because the manager/ assistant manager do not allow to you leave when you are meant to because they will continue to find jobs that need done, such as filling out gift bags or the card racks (which can be done the next if it is really necessary) You are expected to dedicate your life to Card Factory, expect phone calls asking you to work on your day off and if you cannot then you should not expect your manager t
Consminimum breaks. minimum wage. breaks the law. no consideration for employees.
2.0
Manager | Belfast, ME | 23 Oct 2013
Stressful role in a badly managed company
A typical day in this company at management level involves some basic paperwork and then generally getting stuck into keeping the store presentable, which is only to be expected in retail. You are allowed one half hour break during an eight and a half hour shift, during which if you are the only keyholder you cannot leave the store premises. The opportunity for learning and growth is abundant, however it is stunted by the fact that there are never enough hours or staff members present to allow any proper training to be completed. You can expect to be thrown in at the deep end, which is often difficult as during seasonal times (Xmas/Valentines Day/Mothers Day etc) you are required to implement large scale shop moves, always out of hours. This is frustrating if your store has late night opening hours and you are required to work unsociable hours to complete these moves, often to midnight and/or after. Support from higher level management is not to be expected in this company, often stores are left without managers or assistant managers and those in charge are expected to cope with the strain on their own. If you are struggling or need help, you will usually find that the answer you receive is simply that you have to find a way to get through it, without extra help or any extra hours to pull your team together. Often as a manager you just have to work hours for free to get the job done. This is the hardest part of the job, and it is often the cause of stress and illness
ProsFriendly on the floor staff, quick promotion rate.
ConsShort breaks, lack of support from management, working for free, unfair treatment from management

Questions and answers about Card Factory

Why did you leave your job at Card Factory?
Asked 16 Mar 2017
I was Assistant Manager here for 4 years. While I was there we had a Manager. I went on maternity leave and when i returned to work he had left. So we had no manger. So when I came back it was just me as part of managment. You get no help from your area manager at all! HR department are a joke they make up the rules as they go along! If you hve a good team thatll do the work youve got no worry. But when you are understaffed nobody wants to help you out ever! People on higher paid grades are bully's. HR take no notice of it at all its just simply your word against theres. The pay is disgusting for the amount of hours and work you do you are never appreciated nor thanked. Area managers have there favourites and thats it everyone else are just spoken to like rubbish. Its not worth the hassle working for a company that dont care about you as a human being espcially when they have no respect for anyone let alone themselves.
Answered 8 Feb 2020
Was bullyed out by lazy manager who thought being screamed at was exceptable over a gift bag I might add! Never appreciated for the hard work and long hours, never given a 5minute break of the till to get drink so was always dehydrated in the summer ended up having a stroke at 39yrs old it got worse from then on I was forced to leave with a load of lies said about me to HR now unemployed probably will be given a rubbish reference for any other job I try and get its a joke of a company with poor management and greed.
Answered 3 Jan 2020
If you were to leave Card Factory, what would be the reason?
Asked 26 Mar 2017
I left because after Christmas my hours for cut to 6 hours a week. Theres no security as most positions are temporary with a small chance of extension from Xmas to mother's Day but no guarantee after that. The pay isn't worth it either as it's minimum wag but pretty stressful work, especially around Christmas
Answered 9 Apr 2022
This company asks an awful lot for VERY little in return. They say it’s like one big family but that’s rubbish, they can make mistake after mistake and just post an apology on the message page, but god forbid you make a mistake as they’ll come down on you like a ton of bricks. A very double standard company that pretends they care for you, but actually don’t give two hoots! Also they offered ZERO support when we came back from furlough, you had to put up with a lot of rude customers who could be quite horrible, but they didn’t care about how you were feeling and your mental health, they just want the money in the till!!! You have to just put up and shut up or leave basically!
Answered 9 Oct 2020
What is the Card Factory employee discount?
Asked 24 Apr 2017
15% which is ok. REALLY need to hurry up and get some sort of stuff discount card sorted though, as they don’t do payslips anymore so how are you meant to show proof of employment in another shop? Yet ANOTHER thing that Card Factory are VERY behind with!!!
Answered 9 Oct 2020
15% not bad as its quite cheap anyway
Answered 6 Jul 2019
What is the interview process like at Card Factory?
Asked 24 Apr 2017
I had an interview at the card factory very informal queastions they asked what whats my greatest achievement? And what would i do if i didnt get on with somebody at work. Manager swearing through out process very unproffesional. When asked if there was any progression, got told im the manager of this store what do you mean. So never stood a chance.
Answered 11 Sept 2020
Worst interview EVER hardly asked me anything then 15 mins later i was asked WHEN CAN YOU START ???
Answered 6 Jul 2019
If you were in charge, what would you do to make Card Factory a better place to work?
Asked 30 Aug 2019
Communicate regularly with all staff and show appreciation for all their hard work.
Answered 16 Apr 2022
Treat your staff better!! Head office staff seem to get endless perks etc that those in store would never get, and yet it’s those people who work in the stores that are working the hardest for rubbish pay! I’d improve pay rates, completely start again with the “help desk” as unless you get one of the one or two that are great, you get fobbed off. Communication needs to be better, clearer, quicker and correct the first time!! I’d ensure all Head office depts work with each other better to tighten up communication etc, too often the right hand doesn’t have a clue what the left hand is doing!?!?
Answered 9 Oct 2020