Your mental Health is a battery, your thrown out once its spent.
Let this set the tone, Toilets were always closed for cleaning but were never clean. The Work Culture is everyone hates working here and we are not paid anywhere near enough. A normal day at Concentix went like this... On a Good day. You would get to the overflow car park around the back of the second building, walk five minuets and finally get in. Now bear in mind the car park on a busy day is at about 50-60% capacity at any one time however there was a 2 Year waiting list which to be honest is just a blanket statement. Now you get upstairs into your department, fantastic. you dont have a seat! its hotdesking. So you have to find a computer and mark it by putting your coat and belongings on the desk. You turn your computer on ready. plug in a headset and go for breakfast which is actually really good. So you get back to your desk to find your headset has been stolen and sometimes even your computer as you'll often find your coat on a desk at the end of the row. This will be your fault too in the managements eyes.
Now lets start work which you've had at best a crash course in training for. Not exaggerating here, The customer always knows more about the product and how it works then you. Even when you are tenured. Im not even joking. Your basically there to nodd and agree and if you dont know how to fix an issue you can talk to a condescending floor support who will talk down at you, make you feel worse and tell you to look for a knowledge article that doesn't exist. fail
Call Center Representative | Newcastle upon Tyne | 16 Sep 2020
If you want a job that is fun, treats you fairly and cares about you as a person, don’t bother applying!
This is a long rant but before you apply, please read this, believe I’m not being dramatic and have a long, hard think about whether you want to work for this company.
This is the worst job I have ever worked in. The company as a whole is appalling and don’t even get me started on how it is ran and the managers who sit on their bums and do nothing. I had a better time working at McDonald’s flipping burgers than I did at this job. You can never get any holidays/time off, they constantly get denied and you don’t have a leg to stand on unless you’ve booked them months in advance and then maybe just maybe you might be allowed them - if you have any kind of family problem or any form of situation in which you need to leave work for, don’t expect any sympathy or for it to be put down as holiday. You’ll get guilt tripped into staying or working back hours for doctors appointments or for anything really. You literally get watched like a hawk - I felt so uncomfortable on a daily basis because ‘team leaders’ would sit on their bums and talk all day doing nothing but as soon as you took a one minute breather, they were all over you asking why you weren’t in ‘ready’. It got to a point where I couldn’t move without someone coming over to me and questioning what I was doing and why I was doing it. I also personally suffer with really bad anxiety and towards the end of me working here, it was the last thing they cared about and actually used it against me to dismiss me of my role. If you
ProsOk pay, benefits for gym, friends from training
ConsEverything other than the above pros! Management, atmosphere, everything!
Technical Advisor | Bredbury | 26 Apr 2019
You have a choice, work for someone who values you.
Recruitment promise good shift patterns, good wages and a good bonus. This is all total rubbish. It's lies, period.
The training is, I must say great fun and I did meet some lovely people and I have learnt a lot about BT.
However, My wages just seemed to tumble as soon as training was over. The targets and stats related to your pay are impossible to adhere to, as it is impossible to predict your calls. And the stats are based on every call, every day. It's a pathetic ploy to keep your wages down.
You are monitored for your after call work, (making notes about the call, after the call has ended), They advise you do the notes on the call, but the systems are so bad, I.E. they freeze and crash all the time.
You WILL inevitably end up struggling, and when you report them being bad you are accused of faking the problem.
Your are only allowed 8 minutes on any shift for a personal break, (going to the loo). You do not get paid for your two 15 minute breaks (fair enough),or your half hour lunch, and they are timed to the second. if you are late back, this affects your productivity and your wages, and you get disciplined if you do it too often.
This, in my opinion is vile and cruel. However people clearly have abused it in the past. You are also scored on call time, productivity
resolution, etc, etc. There are loads, all designed to keep your wages to a minimum. The shifts are also crazy, because the place has to operate 8am to 9pm 7 days a week they have
ProsTraining, meeting new friends
ConsDealing with sometimes very stressful calls.Poor equipment, deceitful recruitment strategy, impossible targets, cleanliness of the site, management wellbeing of staff.
Customer Service Representative | Manchester | 1 Apr 2018
Good temp job not a career
Convergys promise progression, training, a good bonus, being paid correctly every fortnight, good work/life balance among other promises. The fact is the vast majority of these are lies. They have a huge turnover due to the job and company being greedy and unsympathetic. The fact is they externally hire managers meaning no or very unlikely progression opportunities. They try their best to not pay you your bonus, they'll listen to as many calls as required in order to find the smallest of slip ups in order to not pay, as well as having unrealistic KPIs, which no sane human could keep up with every month due to the intensity of the job (taking call after call after call for 9 hours non stop). The managers aren't trained, they sit on their phones and gossip amongst themselves whilst their agents work tirelessly. Then they'll give you a hard time and threaten you with gross misconduct if you aren't hitting your targets. It's extremely difficult to take holidays unless you book well, well in advance. The basic pay isn't always correct, but you can't check your pay slip due to the ridiculous hoops you have to jump through just to see it (you're then made to feel like it's your own fault for not being able to view your pay slip.) The job itself is intense, constant calls dealing with all sorts (which is fair enough being that it's a call centre) but the frustrating part is the managers aren't trained and you don't get trained adequately as well(4 weeks looking at PowerPoint doesn't
Inbound Sales Representative | Spring Vale | 9 Mar 2020
Horrible Company to work for
So where do I start? I worked here last June 19 and left November 19. Great at the start then after being on the floor after first couple weeks downhill. I loathed going in there and always checked my rota to see when I was off to get some relaxing and de-stress myself. Trying to get holidays was a complete FARCE!! You basically were told 1st come 1st serve basis and if you didn't get days/dates you wanted then tough s***. If you have the unfortunate chance of working here in the near future especially 2-3 months prior to December get your holidays booked ASAP! As you cannot carry over all of your holiday hours to the new year nor do they pay you for them when it's their responsibility to accommodate you and make more hours available to book which you're legally entitled too. When I spoke with management relating to holiday entitlement and my employee legalities, it fairly booted them into shape and had to offer me alternatives. However, the company expects you to give up your time, putting you under stressful conditions which constantly change. In the space of 3/4 months my team had 5 different managers which was just ludicrous as they all had different managerial skills some had none and were handpicked as were close "friends" etc. There was bullying from the managers and obvious favouritism, If you’re not “one of them” you’re not cared about. One of which who previously was a bank manager was now managing a call centre team? (eyebrow raised) why would you leave a well paid
ConsLong Hours short breaks dull no support shocking systems
CS advisor | Belfast | 19 Dec 2018
Awful place to work.
Concentrix is a great first stepping stone into the job market, but it is not a place you want to stay. You will be treated more like a mechanical machine than a human being. Concentrix will disregard your requests despite having a doctors note and they will take half a year to implement "resonable adjustment due to health requirements." The only medical issues they take seriously are back pains, where "resonable adjustments" are implemented almost immediately.
On top of this they are terrified of nepotism despite the fact that nepotism basically runs the company. Only the managers best friends ever get promoted or granted personal development plans even if you meet and exceed all your targets.
Your manager will most likely not be from the UK and often has a very low understanding of English so a lot of things get lost in translation.
They have a lot of chairs and tables around but you are not allowed to eat or drink at them, despite them being directly next to their "juice bar."
There is also a horrible air condition issue: it will be sizzling hot in the afternoon with barely any air to breathe. This is an issue we have continuously complained about. They will fix it for one day, and then it is back to the horrible way it always was the next day.
The absence policy is horrible. If you have a chronic disease they tell you they need your doctor to write a letter stating how many days this chronic disease might cause you to be away form work, which for chronic diseases
ProsIt's a job if you have no other choice
Conslong hours, supervision, managers barely speak English, no delegated responsibility just a "Do as your told, nothing more or less" place to work
Advisor | Newcastle upon Tyne | 24 Apr 2020
Valued as much as mosquitoes in november.
if you want to be treated like another number, then work here, no one cares about you, HR dept are not there for you. it's pretty much as bad as it can be, operating with the bare legal requirement of employee care, you will be set unrealistic expectations, then penalized for not meeting them, despite asking for more training and support on numerous occasions.
zero support from team leaders, and you will be working with team leaders that haven't taken a phone call in their career here, which leads to no coaching/help from them, and no support. and you will also be judged by them for a job they can't do either? lol
the water machines have their plugs cut off, so if you want some warm water when they crank the heating up to full blast on a 22 degrees summers day, then good luck with that
you dont get a designated seat, so if you are on a late shift and the only PCs that are free are broken, then get ready for a documented discussion on why you were late.
the only good thing about working here, is the breakfasts and the chips and gravy, good luck if your on a late shift though, as your dinner will likely start after they close
another good point, is the vending machines support contactless (when it works)
toilets are all shared by the other "people" in the building, so expect to see "you know what" on the seat on a regular basis. nobody flushes either. to the point where we had a building email go round on how to use the toilets.
parking is terrible, despit
Direct Sales Representative | Belfast | 21 Jul 2016
Worst place ever
It looks like the company is leaving their own reviews on here so I will be as honest as I can do you and tell you the truth... From the very start the training is not much they expect you to teach yourself about their systems. After you get moved from department to department you'll find that most managers are literally kids with no life experiences or people skills on how to treat or speak to staff. you will also find that they have only been there a few months and practically know nothing about the business which is why they treat you like your back at school. Wages are never right and almost impossible to make bonus as they change the targets mid month to ensure not that many will reach bonus. you will most likely always be on a late shift which is roughly 12-8 every week including 9 /10 hours shifts and you will only get 1 weekend off a month as the rota department can't even do their jobs right in here either. Most of my dealings with the HR department here have also not been good they never do anything you ever ask them to do and also like to make things up as they go along and cover for the managers and the things that goes on here. And make you feel like you are invading their space when you go into the HR office.
Also the team leaders like to pressurise the staff and will publicly humiliate you in front of the other staff if your not on target and like to speak to you as if your being spoke to by your teacher in school. you receive very little help when you ask f
Prosthe people you become friends with
Customer Service Representative | Manchester | 20 Nov 2018
Low wages, high turnover - short term only
Working for the British Gas ASV campaign. The only positive about working here is that the job itself is simple to grasp and, for the most part, not very demanding. Customers will often complain and there is no training or support to deal with the emotional and mental strain of listening to 15-30 minute rants day after day. The client provides very little options to satisfy the customer and you will be explaining to many of them why they should accept being placed in a completely unreasonable situation. The quality assessment team will fail you for making a mistake in a call on an issue that you were never trained in. The knowledge on the floor about the campaign and the client is laughable and often you will find yourself dealing with queries that nobody can seem to answer. There is a clear lack of communication between the company and the client and the information provided by managers will usually be contradicted by another department. Forget about the bonuses as you will likely never see anything close to the full amount, whereas people who hardly make a call will earn double. The managers are next to no help when dealing with complaints and will often direct you to other advisors for guidance, if there is even a manager available on the floor. Most know better than to bother asking the their actual team leader and go straight to another agent. It is quite clear that the last thing they want is to actually take over a complaint from you and will reprimand you for followin
ProsJob is fairly simple, Diverse workforce
ConsWorking environment can be stressful, minimal support from management, no reward for hard work, promises from higher up never kept, protocols that managers will concede make no sense.
Customer Service Representative | Newcastle upon Tyne | 7 Sep 2020
There is a reason they are urgently looking
Now as an employee who had no altercations with management directly therefore no bias needed in my review.
Ultimately this job is a role where they are extremely unorganised from head to toe, they had one manager that literally broke his back to help the place run and when he left the business began to crumble completely,
Managers that are currently there are all incompetent who are in their first roles as managers and have no idea how to manage a workload or a workforce so when trying to add anything else on top whether it be something along the lines of mental health or even something as simple as a holiday request this can be a very hard thing unless you are one of the favourites.
Management and real-time is more interested In how much little work they can do whilst looking like they are doing a lot more. There is no longer any managers there that are competent.
I’ve seen countless advisors mismanaged and overused for such little rate of pay that it’s caused endless mental breakdowns, in total to give an average of numbers around 30+ people leave a month.
For months myself I chose to try and help implement new programs and easier ways to work there, they state in their interviews you will not be required to give accountancy advice, then be prepared when dealing with accountants who are paying a high subscription fee and expecting some sort of finance background of the advisor they are speaking to.
Overall the main reason most people stay is the actual people that a
ConsIncompetent Management/Lack of Mental Health Support/ High Risk Low Reward.
Questions and answers about Concentrix
What is the organisational culture at Convergys?
Asked 24 Mar 2017
Dominated by favouritism, flirting and lying. And taking every available opportunity to stiff the employees out of pay. Absolutely disgraceful, never seen anything like it. Do not ever work for these people.
Answered 19 Mar 2019
There is none but go to the doctors to get Vaccine shots before going
Answered 15 Mar 2019
Do you get drug tested
Asked 9 Aug 2017
Not in Stockport
Answered 5 Aug 2018
Yes a medical team test everyone every couple of weeks
if they find anyone positive there taken to a dryingout clinic in Yorkshire for 3 weeks
Answered 29 Jun 2018
What is the Convergys employee discount?
Asked 19 Mar 2017
10% discount on the original Robo Cop movie on DVD from Sainsbury’s when you spend £25 or more
Answered 15 Mar 2019
I never saw one
Answered 5 Aug 2018
How does someone get hired at Convergys? What are the steps along the way?
Asked 25 Apr 2017
Indeed. Travel to Gourock, find a flat... Not easy
Answered 9 Mar 2019
Walk in the door, sit down and nod your head.
Answered 16 Sep 2018
Does Concentrix require pre-employment background checks? What kind of background check does Concentrix do and how long does it take to complete?
Asked 12 Jul 2017
Financial & Criminal, 7 - 10 days
Answered 6 Mar 2019
Yes we do here at concentrix do background checks with employers and passport / ID checks