Your mental Health is a battery, your thrown out once its spent.
Let this set the tone, Toilets were always closed for cleaning but were never clean. The Work Culture is everyone hates working here and we are not paid anywhere near enough. A normal day at Concentix went like this... On a Good day. You would get to the overflow car park around the back of the second building, walk five minuets and finally get in. Now bear in mind the car park on a busy day is at about 50-60% capacity at any one time however there was a 2 Year waiting list which to be honest is just a blanket statement. Now you get upstairs into your department, fantastic. you dont have a seat! its hotdesking. So you have to find a computer and mark it by putting your coat and belongings on the desk. You turn your computer on ready. plug in a headset and go for breakfast which is actually really good. So you get back to your desk to find your headset has been stolen and sometimes even your computer as you'll often find your coat on a desk at the end of the row. This will be your fault too in the managements eyes.
Now lets start work which you've had at best a crash course in training for. Not exaggerating here, The customer always knows more about the product and how it works then you. Even when you are tenured. Im not even joking. Your basically there to nodd and agree and if you dont know how to fix an issue you can talk to a condescending floor support who will talk down at you, make you feel worse and tell you to look for a knowledge article that doesn't exist. fail
2.0
Customer Service Representative | Derry | 20 Jul 2021
Mixed emotions
Basically you’re a number. I have crippling depression because of this job. You go over your break by 2 mins? Work it back after your shift ends. Heaven forbid you need the toilet you only get 10 mins or if you get a bad call only 10 mins to calm down. If you can sell ice to the Alaskans this is the perfect job because sales is all they will ever care about and your stats. I did get dismissed for not making sales absolutely no regard for anything else or any other aspect taken into consideration. If you have good wifi this is a plus because the systems are absolutely shocking. God help you if you forget any logins takes forever to get back in. Need a day off for an event/ special occasion or the fact that YOU ARE ALLOWED. Very slight chance of getting it because they don’t have the hours but will offer it on the day you want it and that could be at any point during your shift because they’ve got too many agents on the line. Some of the managers are absolutely amazing will go above and beyond others will bark and tell you what you did wrong which isn’t bad but the delivery is poor. The managers and agents really feel the heat from the higher ups and the client itself so clearly the issue lies with the real people who are in charge but then they take all the credit when “awards” are given out at the end of the year thanking everyone when it’s them who are the problem from barking at managers who then bark at agents. Communication and consideration is disregarded and poor. The
If you want a job that is fun, treats you fairly and cares about you as a person, don’t bother applying!
This is a long rant but before you apply, please read this, believe I’m not being dramatic and have a long, hard think about whether you want to work for this company.
This is the worst job I have ever worked in. The company as a whole is appalling and don’t even get me started on how it is ran and the managers who sit on their bums and do nothing. I had a better time working at McDonald’s flipping burgers than I did at this job. You can never get any holidays/time off, they constantly get denied and you don’t have a leg to stand on unless you’ve booked them months in advance and then maybe just maybe you might be allowed them - if you have any kind of family problem or any form of situation in which you need to leave work for, don’t expect any sympathy or for it to be put down as holiday. You’ll get guilt tripped into staying or working back hours for doctors appointments or for anything really. You literally get watched like a hawk - I felt so uncomfortable on a daily basis because ‘team leaders’ would sit on their bums and talk all day doing nothing but as soon as you took a one minute breather, they were all over you asking why you weren’t in ‘ready’. It got to a point where I couldn’t move without someone coming over to me and questioning what I was doing and why I was doing it. I also personally suffer with really bad anxiety and towards the end of me working here, it was the last thing they cared about and actually used it against me to dismiss me of my role. If you
ProsOk pay, benefits for gym, friends from training
ConsEverything other than the above pros! Management, atmosphere, everything!
You have a choice, work for someone who values you.
Firstly
Recruitment promise good shift patterns, good wages and a good bonus. This is all total rubbish. It's lies, period.
The training is, I must say great fun and I did meet some lovely people and I have learnt a lot about BT.
However, My wages just seemed to tumble as soon as training was over. The targets and stats related to your pay are impossible to adhere to, as it is impossible to predict your calls. And the stats are based on every call, every day. It's a pathetic ploy to keep your wages down.
You are monitored for your after call work, (making notes about the call, after the call has ended), They advise you do the notes on the call, but the systems are so bad, I.E. they freeze and crash all the time.
You WILL inevitably end up struggling, and when you report them being bad you are accused of faking the problem.
Your are only allowed 8 minutes on any shift for a personal break, (going to the loo). You do not get paid for your two 15 minute breaks (fair enough),or your half hour lunch, and they are timed to the second. if you are late back, this affects your productivity and your wages, and you get disciplined if you do it too often.
This, in my opinion is vile and cruel. However people clearly have abused it in the past. You are also scored on call time, productivity
resolution, etc, etc. There are loads, all designed to keep your wages to a minimum. The shifts are also crazy, because the place has to operate 8am to 9pm 7 days a week they have
ProsTraining, meeting new friends
ConsDealing with sometimes very stressful calls.Poor equipment, deceitful recruitment strategy, impossible targets, cleanliness of the site, management wellbeing of staff.
1.0
Customer Service Representative | Manchester | 1 Apr 2018
Good temp job not a career
Convergys promise progression, training, a good bonus, being paid correctly every fortnight, good work/life balance among other promises. The fact is the vast majority of these are lies. They have a huge turnover due to the job and company being greedy and unsympathetic. The fact is they externally hire managers meaning no or very unlikely progression opportunities. They try their best to not pay you your bonus, they'll listen to as many calls as required in order to find the smallest of slip ups in order to not pay, as well as having unrealistic KPIs, which no sane human could keep up with every month due to the intensity of the job (taking call after call after call for 9 hours non stop). The managers aren't trained, they sit on their phones and gossip amongst themselves whilst their agents work tirelessly. Then they'll give you a hard time and threaten you with gross misconduct if you aren't hitting your targets. It's extremely difficult to take holidays unless you book well, well in advance. The basic pay isn't always correct, but you can't check your pay slip due to the ridiculous hoops you have to jump through just to see it (you're then made to feel like it's your own fault for not being able to view your pay slip.) The job itself is intense, constant calls dealing with all sorts (which is fair enough being that it's a call centre) but the frustrating part is the managers aren't trained and you don't get trained adequately as well(4 weeks looking at PowerPoint doesn't
ProsVery few
ConsVery many
1.0
Customer Service Representative | Remote | 14 Dec 2021
Bad
As you can expect this is a company that treats everyone poorly and like they are disposable. You're just a number when you work there. You're supposed to have all this empathy and desire to help customers but no one shows that to you as an employee. Most jobs are minimum wage including those of team leaders (but they will sometimes get bonuses if their team is doing well). They will move you around different contracts without so much as telling you, let alone asking you. One day you show up to find you work something different now. Additionally, when I worked there none of us received role appropriate training, we just got thrown on the phones. There was also never any support. Sometimes TLs would try to help but give us wrong answers most of the time because they weren't trained either. You will definitely meet some nice people who care but it's worthless because they're not the ones in charge. Most of the time they also wouldn't allow us to use our accrued annual leave then force us to use it up at the end of the financial year so they don't have to pay it out. They almost always made us work 6 days in a row, sometimes with just 1 day break before it's back to work. They systematically do not care about employees. We were never allowed to speak to anyone other than our team leaders. HR, payroll and higher management all hide from you. They also almost always got pay slips wrong which isn't a surprise since they don't train their payroll team either and they get paid minimu
Proseasy to get the job
Conslong hours, no vacation, no training, low pay, high workload, bully culture, no benefits
1.0
Inbound Sales Representative | Spring Vale | 9 Mar 2020
Horrible Company to work for
So where do I start? I worked here last June 19 and left November 19. Great at the start then after being on the floor after first couple weeks downhill. I loathed going in there and always checked my rota to see when I was off to get some relaxing and de-stress myself. Trying to get holidays was a complete FARCE!! You basically were told 1st come 1st serve basis and if you didn't get days/dates you wanted then tough s***. If you have the unfortunate chance of working here in the near future especially 2-3 months prior to December get your holidays booked ASAP! As you cannot carry over all of your holiday hours to the new year nor do they pay you for them when it's their responsibility to accommodate you and make more hours available to book which you're legally entitled too. When I spoke with management relating to holiday entitlement and my employee legalities, it fairly booted them into shape and had to offer me alternatives. However, the company expects you to give up your time, putting you under stressful conditions which constantly change. In the space of 3/4 months my team had 5 different managers which was just ludicrous as they all had different managerial skills some had none and were handpicked as were close "friends" etc. There was bullying from the managers and obvious favouritism, If you’re not “one of them” you’re not cared about. One of which who previously was a bank manager was now managing a call centre team? (eyebrow raised) why would you leave a well paid
ProsNONE
ConsLong Hours short breaks dull no support shocking systems
Concentrix is a great first stepping stone into the job market, but it is not a place you want to stay. You will be treated more like a mechanical machine than a human being. Concentrix will disregard your requests despite having a doctors note and they will take half a year to implement "resonable adjustment due to health requirements." The only medical issues they take seriously are back pains, where "resonable adjustments" are implemented almost immediately.
On top of this they are terrified of nepotism despite the fact that nepotism basically runs the company. Only the managers best friends ever get promoted or granted personal development plans even if you meet and exceed all your targets.
Your manager will most likely not be from the UK and often has a very low understanding of English so a lot of things get lost in translation.
They have a lot of chairs and tables around but you are not allowed to eat or drink at them, despite them being directly next to their "juice bar."
There is also a horrible air condition issue: it will be sizzling hot in the afternoon with barely any air to breathe. This is an issue we have continuously complained about. They will fix it for one day, and then it is back to the horrible way it always was the next day.
The absence policy is horrible. If you have a chronic disease they tell you they need your doctor to write a letter stating how many days this chronic disease might cause you to be away form work, which for chronic diseases
ProsIt's a job if you have no other choice
Conslong hours, supervision, managers barely speak English, no delegated responsibility just a "Do as your told, nothing more or less" place to work
if you want to be treated like another number, then work here, no one cares about you, HR dept are not there for you. it's pretty much as bad as it can be, operating with the bare legal requirement of employee care, you will be set unrealistic expectations, then penalized for not meeting them, despite asking for more training and support on numerous occasions.
zero support from team leaders, and you will be working with team leaders that haven't taken a phone call in their career here, which leads to no coaching/help from them, and no support. and you will also be judged by them for a job they can't do either? lol
the water machines have their plugs cut off, so if you want some warm water when they crank the heating up to full blast on a 22 degrees summers day, then good luck with that
you dont get a designated seat, so if you are on a late shift and the only PCs that are free are broken, then get ready for a documented discussion on why you were late.
the only good thing about working here, is the breakfasts and the chips and gravy, good luck if your on a late shift though, as your dinner will likely start after they close
another good point, is the vending machines support contactless (when it works)
toilets are all shared by the other "people" in the building, so expect to see "you know what" on the seat on a regular basis. nobody flushes either. to the point where we had a building email go round on how to use the toilets.
parking is terrible, despit
1.0
Direct Sales Representative | Belfast | 21 Jul 2016
Worst place ever
It looks like the company is leaving their own reviews on here so I will be as honest as I can do you and tell you the truth... From the very start the training is not much they expect you to teach yourself about their systems. After you get moved from department to department you'll find that most managers are literally kids with no life experiences or people skills on how to treat or speak to staff. you will also find that they have only been there a few months and practically know nothing about the business which is why they treat you like your back at school. Wages are never right and almost impossible to make bonus as they change the targets mid month to ensure not that many will reach bonus. you will most likely always be on a late shift which is roughly 12-8 every week including 9 /10 hours shifts and you will only get 1 weekend off a month as the rota department can't even do their jobs right in here either. Most of my dealings with the HR department here have also not been good they never do anything you ever ask them to do and also like to make things up as they go along and cover for the managers and the things that goes on here. And make you feel like you are invading their space when you go into the HR office.
Also the team leaders like to pressurise the staff and will publicly humiliate you in front of the other staff if your not on target and like to speak to you as if your being spoke to by your teacher in school. you receive very little help when you ask f
The "interview" was supposed to take 30 minutes minimum. The entire thing lasted 14 minutes. A couple mundane questions and a job offer. The recruiter said they were not at liberty to tell me the company I would be doing the job for. I received a few emails directing me to their website to fill out different forms electronically, read through some documents etc. Received an email from a company that I had to travel to in order to complete a i9 form. Another email from the recruiter saying I would be receiving more info via email regarding training, from my trainer.
The evening before I was to start training, I received an email giving me a link of a zoom room to log into to start training. Once you show up, you are welcomed and sent to different rooms for orientation, this that and the other. Very confusing. This is all done on your personal PC. They send you a work computer to arrive the following day, then you spend the next day getting it set up, all the links and apps you need to work. Setting up user names and passwords. The third day, you go to their "concentrix university" and start taking self paced introductory courses. All slides and sound clips. Very easy.
Now to the actual training. Trainer was nice and professional but they do not train you in what you will actually be doing very well. That is all glossed over here and there. It's mostly slide shows, a few videos here and there and it's mostly about the company you are contracted to work for. Fast forward a
ProsPros? Days off away from this is the only pro I can think of.
ConsRead my post, that should say it all.
1.0
Technical Support Engineer (m/w/d) | Home Office | 3 Mar 2022
Reinste absichtliche Täuschung
Im Bewerbungsgespräch heiß es Teilzeit möglich aber Schulung muss Vollzeit sein nach der Schulung will dann niemand etwas davon wissen und es ist nur Vollzeit möglich.
Es wird erwartet zusätzlich zu den 8 Stunden täglich auch noch länger zu machen, wenn die "Line" es erfordert, wenn um 20 Uhr Feierabend ist am Sonntag dann gefälligst auch bis 20:00 an der Line bleiben und wenn dir dann noch ein Kunde reinkommt um 20:00 und der Hilfe braucht dann gefälligst auch mit dem reden bis das Problem gelöst ist.
(Lösungen können varieren von 5 Minuten ~ das ist auch die Erwartung vom Unternehmen alles UNTER 5 Minuten ist nämlich nicht Kundenfreundlich genug ~ bis hin zu 60 Minuten oder mehrtägigen Support.
Nachdem man dort eine Weile tätig ist und den ganzen Papierkram unterschrieben hat und schon Wochen dort arbeitet wollen die denn auf einmal Unterschriften auf einer Freigabe, dass die ALLES lesen können was du am Rechner machst (ok ist ein Firmenrechner verständlich) und Kontrolle über sämtliche Programme haben (das INKLUDIERT die Webcam im HOMEOFFICE) davon war bei Bewerbung nie die Rede und in der Schulung auch nicht. Es ging auch darum das die sich JEDERZEIT wenn DIE arbeiten drauf schalten können. Das heißt im ungünstigsten Fall bist du in deiner Mittagspause Duschen und der die Leute da wollten gerade gucken was du bis jetzt gemacht hast und neugierig wie Menschen sind Bumm Webcam an.
Wieder ein paar Mitarbeiter verloren, da diese nicht beobachtet werden sollten.
VERSPRECHEN:
2.0
Customer Service Representative | Fredericton, NB | 7 May 2014
Feels like being in high school again.
I worked for Minacs for about 6 months before finding a profession in my field. During these six months , I can not say that I was overly impressed with any part of Minacs.
To start off , they are constantly hiring (2-3 classes of 20 or so people per month at my centre alone) because they can not keep the customer representative they have. After discussing this issue with management , I found out that in a months time it is possible to lose around 40 employees (A good example is that from the training class after mine , they hired 18, there are 4 left and all of them have put in their two weeks notice). When I was hired , they didn't have the space to accommodate a new training class as there were already 2 in effect so we were put in a dark corner in the back of the centre where we didn't have any hands on training until the class before us "graduated". We did not have a formal trainer so they had two reps from the sales team teach us (I am in no way complaining about the trainers I had at the start as they were wonderful but still did not have the appropriate training to be a Minacs trainer). Halfway through , they decide to switch trainers to a formal one so in the span of six weeks , I was trained by three different employees.
For bilingual people ; if you are expecting to have your regular bilingual wage as soon as you start working for Minacs , think again ! You are not allowed to have your premium until you hit the floor (six weeks after you are hired) even though
ProsGreat Team Leads, incentives, tons of hours
ConsExtreme difficulty at being an organized company
The work environment is a mixed bag to put it simply. There are some pros and cons this will get a little long.
One thing to note is, while you technically work for Concentrix, you really end up representing their client as you do with all call center jobs.
The customer side of things:
Before covid, most of the customers were the mix of 80% good and 20 % bad, a lot of entitlement and people going on about how much money they have BUT you do get the sweet people who just need a little help, a how-to or are more than ready to go along with the steps/plan you provide. Any annoying customers can easily slip your mind with how busy it does get and a few laughs with your co-workers to vent and helps relieve some of the tension. (and oh boy will you hear some stories.)
However with covid, the amount of entitled, rude and nasty. You'll be blamed for everything and anything the customer can think of over policies you do not control. A thick skin is practically required.
The job side of things:
Very fast-paced, you only have about 7 seconds between calls with little rest between them. You are clocked on all bathroom (bio) breaks and will be watched carefully if you're in certain AUX states for too long. You are expected to write highly detailed legible notes without your allotted time of 5 minutes max going over. If you do go over, it is noted and you will be coached on how to improve. You are staring at a screen all day so it can hurt the eyes after a while.
Customers will to
Senior Customer Service Representative | Tucson, AZ | 31 May 2016
My time at Convergys
I worked as a Pharmacy Technician with this company and my experience with some of the agents was not so pleasant. It was like I was entering back into high school all over again, The mentality of some of the agents there are very immature. I have addressed these situations to Team Leads, but the problems still persisted. It is so sad what the Team Leaders have to deal with sometimes there when it comes to unruly agents. Most of my team leads were nice, except for one Team Leader who was not at all understanding and did not have the soft skills to be a Team Leader. I did try my best to be the better person, but there were times when I just wanted to change over to a new supervisor, but I stuck it out silently until I was switched to the nicest Team Leader ever. The culture here is like a three ring circus, there is no structure here The training for the Pharmacy Tech class is ONE WEEK, and they expect you to know all of the SOP's and the Job Aids right away, or else you get docked on your quality scores. Not the Trainer or Team Leaders fault, it is the Company who is contacted with Convergys fault, they are the ones who are pressuring them to pressure the agents to meet all of these goals in such a short amount of time. After the second week on the job you are put on the phones. You have Assistant Coaches to the Team Leaders and Trainers, who are there to answer all of your questions, when you are stuck on a call, and you do not know how to assist the patient. Also you have
ProsSchedule was great, most of the Team Leads were patient and understanding, I liked assisting patients, doctors, and nurses with prescriptions, opportunities for advancement.
ConsWork culture, some of the company's policies did not agree with, unrealistic AHT and ATT goals
3.0
Customer Service Representative | Albuquerque, NM | 1 Dec 2018
It was great at first, then starts to wear thin
Convergys's Sam's Club contract was described by the company as little pressure, that we would have a lot of freedom and flexibility with how we deal with the customers and what we can do to make them happy, that front line would not be a demanding position and that a lot of calls would simply be transfers to the correct department or small value returns.
We were fed a boat load of lies by Sam's Club and Convergys, I guess.
At first, we were allowed to take a few minutes of aftercall to create reports for every incident. That is how I learned to do my job. It allows me to pay full attention to the customers needs without getting distracted by the report and having to type it during the call. It works very well for me. I type important notes during the call in a note pad, and then after the call i give a minute to think of what I did well, what I did wrong, and then I type my report. I do not exploit the system and average 3-5 mins for most calls. Difficult and important ones can take up to 10 minutes. It's right to take the time to create a detailed report if it's needed. All in all, I spend approx. 1-1:30 hrs/day writing reports.
Recently because people have been exploiting the system and using it to do nothing. The top management recently told the trainers that there are many employees that spend almost half the day, 3-4 hrs in aftercall or hiding in aux, so instead of punishing the people that are blatantly abusing the system, we ALL get yelled at every
ConsBroken promises, poor management
1.0
Customer Service Representative | Tampa, FL | 6 Jan 2019
Make This Place Your Very Last Resort!
I recently, and briefly worked for this company as a Seasonal CSR. As others have pointed out, this place is extremely unprofessional!
The very worst that East Tampa has to offer!
Although Convergys/Concentix (whichever they call themselves) claims to have a dress code, it's not enforced at all. The vast majority of the employees come to work dressed like they either spent the night hanging out on a street corner, or just rolled out of bed without bathing or properly grooming themselves.
Individuals go outside and smoke marijuana, then, they come back inside the building smelling just like it. The parking lot is full of trash, and physical altercations happen just about every single day!
While I was in training, I could never concentrate due to all of the noise being made by several of the young, immature, attention seeking individuals. They used profane language, spoke about inappropriate acts, and had constant outbursts!
I could go on, and on with these descriptions.
The trainer could not control them, and sometimes, seemed as if he wasn't even trying. Let's face it, they acted this way because they could.
Since I wasn't permitted to learn anything, at times, I would sit there and simply observe their behavior. All I could think to myself was, "Someone definitely failed these people during their formative years."
To some degree, I actually felt sorry for them. 9 times out of 10, most will never change. Every place they go, trouble will follow,
How does someone get hired at Convergys? What are the steps along the way?
Asked 25 Apr 2017
Staff turnover is so high you could have three heads and still get hired
Answered 24 May 2022
Apply and interview
Answered 14 Mar 2022
What is the organisational culture at Convergys?
Asked 24 Mar 2017
Dominated by favouritism, flirting and lying. And taking every available opportunity to stiff the employees out of pay. Absolutely disgraceful, never seen anything like it. Do not ever work for these people.
Answered 19 Mar 2019
There is none but go to the doctors to get Vaccine shots before going
Answered 15 Mar 2019
What is the most stressful part about working at Concentrix?
Asked 24 Oct 2018
Brutal rota, little time off, no care for mental health/sanity. No support.
Answered 24 May 2022
The constant call volumes, no support from management, no morale, no care for mental health
Answered 27 Feb 2022
Do you get drug tested
Asked 9 Aug 2017
Not in Stockport
Answered 5 Aug 2018
Yes a medical team test everyone every couple of weeks
if they find anyone positive there taken to a dryingout clinic in Yorkshire for 3 weeks
Answered 29 Jun 2018
How did you get your first interview at Concentrix?
Asked 7 Oct 2018
I got my first interview by applying for the job on indeed
