I worked here for a year. The job itself isn't great, and the pay is literally the bare minimum - which I think isn't on, it's no way enough to live in Brighton. One of my colleagues turned good friend sadly had to move back to her home city as she couldn't afford to stay in Brighton with the pay her supervisor position was giving her.
When dealing with the rude types of customers that come in, £4.40 as a college student who pays their parents rent and buys their own things they need for general life (Like shampoo, toothpaste, clothes) is no where near enough. I know the minimum wage for 16-18 y/os was £4.25 at the time (and that's on the government who should realise teenagers need to afford to live too), but in such stressful and demanding jobs with countless problematic customers, the company should really value their staff more. I have a new job now with a small local business and they pay much more than Deichmann. If a small, independant business can afford a couple extra quid, why can't a huge international business?
Plus breaks are unpaid...although that's a petty thing to complain about on its own.
I also saw 3 managers in my time there, the first 2 were lovely and I wish them all the best. However the last manager (who I've been told by an old colleague has actualy left now) wasn't the nicest person. She was great at dealing with nasty, problematic customers, however with staff she was very passive-agressive and would find many things to complain about. Even talk
ConsPaid bare minimum, very demanding, many many rude customers, manager at the time wasn't great either
Honestly, one of the worst places I've worked. Being a young adult the wage was extremely poor. The lowest I've ever been paid for my age actually. The days were very stressful and so much is demanded of you for that meagre wage. If you are young person I advise you do not work here. I was on a small hour contract and ended up working 6 to 7 days a week within the first month. Your life will be Deichmann with no room to negotiate, one reason being that everyone keeps on leaving because of this; so some stores seem to be incredibly low on staff. You are required to subsidise part of your uniform, which is mandatory to wear. So its just another way of the company trying to get more out of people. Not to mention the relentless pressure of targets given to you. being told to offer every customer a shoe care product when the product they're buying doesn't even need this, some staff even trying for a second or third time in one purchase trying to hard sell something the customer obviously doesn't want, making it embarrassing and awkward for everyone. You are also given training modules and booklets to complete outside of work, considering the wage I was on I was not happy about devoting all my time to Deichmann. 40+ hours a week when I was looking for a steady part time job. Coworkers are lovely and the lower management seems bearable. But like a lot of big businesses. There is no soul , and they treat their staff as dispensable and don't consider they have any life at all. I was
Prosfriendly co workers
Conslong hours, low pay, lots expected of you, monotonous repetitive tasks and everything else I mentioned
Management don’t care about you as a person, they only care about sales targets and selling additional products (shoe care) Management are disorganised and let the workload build up which resulted in having to start shifts early most mornings and leave half an hour to an hour late almost every evening which was unpaid because the payroll was strict. As well as having to start early and finish late, you’re expected to drop everything to be able to cover shifts, it was hard to make any plans because the rota would change the day before and you’re penalised if you contest the new rota because work had to be the priority. Not only does it take weeks to come up with a rota that often gets changed, it’s so badly thought out that I was left on my own in the shop for an hour on two separate occasions because the manager forgot to put anyone else in with me, not only is this incredibly stressful, it’s a huge security risk as I had to be on the till with a lengthy queue, watch out for shoplifters and answer the phone to the delivery driver who was impatiently waiting upstairs. My personal mobile soon became a work phone and I was inundated with texts about the shop from early morning, through the day until about 9pm whilst on shift as well as on days off. Management favour newer colleagues over the older members of staff that have been in the store for years and the store manager often spoke down to me and other members of staff in front of customers. Management left early most evening
I actually enjoyed the daily tasks; I liked learning about shoe care and learning what type of shoe would suit what type of customer better. I liked serving customers and talking with them whilst wrapping and bagging their product.
I found it very beneficial learning how to work my way around a warehouse setting, as they essentially had a very small warehouse for a stockroom.
But that’s where the line stops. Everything else about the job I disliked. I didn’t like the working atmosphere, as I found the staff members very ‘Cliquey’, and if you weren’t exactly like them they weren’t interested in getting to know you properly. Except for two members of staff that would always make a effort to include me and ask me how my day was going etc.
I found management to be very snobbish and rude at times, other times really friendly and supportive. It really just depended how they felt on the day and how long you had been working there. Also, didn’t like the fact a member of staff could get blamed for something they had not done, without even asking them first.
I REALLY don’t appreciate members of staff being reprimanded and berated at the tills in front of a PACKED shop for some simple mistake. I found
It very unprofessional indeed!
Training is also lacking in a practical sense, and you’re expected to know everything after 3 days of being there. So please bare that in mind when applying to Deichmann.
ProsLearning about shoe care, serving customers, always having something to do
ConsPoor wage for the amount of work you do, bad workplace atmosphere, Rude management sometimes
Management are poorly organised, and put way to much pressure on staff about selling add ons with the constant threat of ‘we may close’ even before the pandemic. Managers would favour older members of staff and let them get away with anything , and would be horrible to others. I’ve heard managers bicker about 16 year old workers on their first job. It’s disgusting and unprofessional. They also don’t allow for flexible workplace activities. When they see you can do one thing it’s your job and that’s that. Good luck ever getting off that area. Higher level workers were miserable and horrible but the younger newer staff would chop off a left leg to help a customer. The company offers a bonus which is nice but it’s never too much. Usually would cover tax. As well as this head office are a mess. They put way to much pressure on their deliberately young hired workers and just come across very snobbish. It’s not a nice place to work. Especially not for 5p above minimum wage. What makes this job a nice work environment are the sales assistants and nice workers who actually make an effort to build good workplace relationships. It’s the most relaxed job but also miserable so quickly. An all girl team because boys are trouble apparently. So ridiculous. Just causes for drama.
ProsMeet nice people. Somewhat flexible with shifts.
ConsHead office, pay, customers, dated sales products and expectations
To be able to work here you need to be hard working and not give up when things start to get repeatitive. I have learnt to become patient with customers and deal with incidents that i wouldnt normally want to deal with. I have also learnt great customer service and basic shop working skills such as working on the tills and having to work at a fast pace to maintain shops quality standards (apperance). My co-workers at Deichmann are lovely and i have got along with everyone; we have been through rough patches when it comes to mangement when our manager left and we had multiple covers and things were up and down alot so i have also learnt to work with change of instructions reguarly .
Thar hardest part of the job is keeping on top of the extremely busy atmospher and having to sustain the shops tidiness whilst keeping customers happy; also making sure your shoe care target is above the actual target. Whereas the most enjoyable part of working here is, for me, working on the displays and making sure everything is looking astethically pleasing for the customers and company quality, along with pleasing customers and having a lively place to work.
My role was to manage the store successfully and efficiently. To take pride in customer service spending time with both customers and staff ensuring that high quality is provided.
Training was very structure and people were very helpful in training. both at store level and at Head office, but the bits in between is where it needs to be more consistency. My line manager as OK, with constant changing in direction given and consistent changing with regards to tasks or dates. Holiday were hard to approve to the point of where booking holidays were impossible in my experience.
With retail and the fast pace of the company, the staff have to work hard and efficiently to get the task and daily jobs completed as a team. there are no short cuts in achieving KPIs or tasks.
The hardest part of the job is keeping on top of store standards seasonal merchandising, if the team isn't focused or experienced enough. As one day of uncompleted tasks on a day off, can come back to bite.
Deichmann is a typical retail environment, which is face pace yet very structured in places, there is room to progress within the company, as the company continues to grow within the UK.
ProsStructured training and development, pay is very competitive
In this job, everything is about delivery and shoe care target, the hardest part of the job is delivery and that is just because the manager doesn't know how to manage delivery and confuses all the employees.
Shoe care target -the manager just asking you to sell shoe care because the store has to achieve a specific target but nobody is teaching you how to achieve that target.
Delivery -just a few employees are trained to work on delivery because is hard work and not too many actually can work out properly and that is just because the training is almost non-existent. Nobody is telling you about using a ladder for overstock and even if you are afraid to use it, you actually have to or you can quit your job. In my opinion, this job is suitable for temporary employment, especially for students. The management is the worst and the expectations from employees are huge.
Prosnice customers, short shifts, good pay for over 18, a beautiful environment for a place to work, and the job himself quite easy
Consvery poor management, differences between staff, nepotism, far away from a good place to work.
Working here you will notice they care more about shoecare target rather than the employees and the shop itself etc. A LOT of pressure is applied when doing shoecare, of course everyone has their bad days but managers fail to understand that. When you don’t meet your specific target the manager can get annoyed and it makes you feel horrible, you give up very quickly. So not only are you feeling discouraged they are quiet understaffed which means you have to do a lot as well as taking care of shoecare target. A lot of the colleagues are very rude and selfish their focus was more on competition, impressing the manager by beating other employees. There was a lot of backchatting about each other not very professional. The store do offer staff discount which is 20% okay not really all that. I mean if you’re looking for a job desperately it’s okay to work here but you will struggle and required to do a lot. With breaks and being on time they are very strict but when it comes to completing your shift they don’t care about the time, if you’re 30 mins over do they care? No. Very little care for staffs I must say.
For the Wigan store there are quite a few targets but it’s not too hard to hit them. However the store manager is atrocious and doesn’t have any people skills whatsoever. She bullies the younger members of staff and tends to not like anyone who will stand up for themselves. She has had multiple staff members walk out of their jobs because of the way they are treated, there is no dignity or equality throughout that particular store. I have witnessed members of staff in tears due to how she speaks to them and have also seen how amusing she has found it upsetting staff hoping they will quit so she can hire new. She is a disgusting excuse of a manager and I would avoid working for this store at all costs. The store also have regular stock changes which are compulsory to work, you may sometimes be there till past midnight even if you have children or other commitments you are expected to stay. There is no organisation as the management usually does not attend themselves even though they are supposed to and leave the staff picking up their slack with no real direction.
No work and balance. Starker Druck. Tut euch das freiwillig nicht an.
Ich bewerte hier meinen aktuellen Job, den ich seit ca. 2008 in einer leitenden Position ausführe. Mein Aufgabenbereich umfasst den Verkauf, die Leitung sowie Koordination einer Filiale.
Die Arbeitsatmosphäre bei Deichmann ist sehr stimmungsabhängig. Sie wechselt tagtäglich mit der Laune der Mitarbeiter, die auf deren Leistung beruht. Im Klartext heißt es, stimmen die Zahlen, stimmt auch die Atmosphäre, stimmen sie nicht, ist sie im Eimer. Zudem kommt es drauf an, wie ich damit umgehe, wie ich dann gelaunt bin, was wiederum von meinem Vorgesetzten beeinflusst wird.
Kommunikation und Kollegenzusammenhalt ist zwar gegeben, kann jedoch sehr schnell beeinflusst werden, wenn einzelne Mitarbeiter und Vorgesetzte manipulatives Verhalten aufzeigen. Zudem kommt es drauf an, welchen Zusammenhalt die Filialleitung und deren Vertretungskraft gegenüber den Mitarbeitern ans Tageslicht bringen.
Die Work-life-balance ist hier überhaupt nicht gegeben, als Vollzeitkraft muss man 5 Tage die Woche von 8:30-19:30 Uhr parat stehen, ohne Berücksichtigung des Arbeitswegs und ohne zusätzliche Arbeiten, die oft vor Ladeneröffnung und nach Ladenschluss anfallen. Die 1,5 Stunde Pause kommt aufgrund des hohen Arbeitsaufkommens sehr oft zu kurz, man ist froh wenn man eine halbe Stunde ohne Unterbrechung Pause machen kann.
Die Azubis und Handelsfachwirte arbeiten inklusive der Berufsschule auch regulär 37,5 Std die Woche. Teilzeitkräfte arbeiten sehr unterschiedlich, hier ein paar Beispiele: 8
Sono stata presa come assistente shop manager. Mi hanno detto che sarebbe stata una formazione itinerante per un anno e mezzo e poi mi avrebbero stabilizzata. Onestamente mi sembrava un'offerta stimolante e seria soprattutto perché l'azienda offre un rimborso spese di 900 euro per vitto e alloggio. Sembrava, perché poi mi hanno spedita in Trentino Alto Adige, e trovare una sistemazione per un periodo limitato ed è stato difficilissimo e dispendioso. Comunque alla fine l'ho trovata e mi sono accorta che con i 900 euro ci rientravo pelo pelo con le spese.
Gli orari sono pesanti. Ogni settimana facevo minimo 43/45 ore riconosciute e poi come si evince anche dagli altri commenti ci sono le varie mezz'ore e ore in più per la chiusura che non vengono retribuite, anzi dirò di piu, veniva data solo mezz'ora di pausa per 8h/8.30h di lavoro. Vabbè è la gavetta mi dicevo e ho sempre fatto tutto a testa bassa senza lamentarmi. Mi hanno chiesto più volte di arrivare prima dell'orario per spiegarmi l'aspetto amministrativo del lavoro, perché poi nelle 8 h di lavoro dovevo fare la commessa, e loro non potevano perdere tempo a insegnare. Mah che dire, non bastavano 8h,8,30h; siamo arrivati a 9, 9.30h.
Intanto i dipendenti minacciati di licenziamento e non rinnovo,il clima di terrorismo. Che poi le responsabili non erano cattive, è che subivano a loro volta pressioni assurde nonostante gli incassi avessero subito un notevole incremento.
La gente piangeva lì dentro. Non era un clima sere
Arbeitszeiten werden nicht eingehalten, ELMO einheiten werden bei AZUBIS nicht eingepept, Berufsschultage werden nicht richtig geführt Arbeitszeiten werden im PEP regelmäßig falsch geführt sodass dir als AZUBI Minusstunden entstehen die im übrigen nicht RECHTENS sind ebenso wie die Überstunden die der Azubi täglich leistet weil er nicht als Azubi gesehen wird sondern als günstige Vollzeitkraft.., ( Das BBIG regelt das ganz klar ) Die geleisteten Überstunden werden auf einem Arbeitszeitkonto gutgeschrieben.., diese kannst du irgendwann mal abfeiern wenn du glück hast und genügend Personal vorhanden ist was NIE der Fall ist. Teambesprechungen finden grundsätzlich nach Feierabend statt auch diese werden nicht vergütet weil dein verantwortlicher VVW diese nicht einpept und wenn dann erst wenn du es immer wieder ansprichst und auf dein recht bestehst ! Wendet man sich bei Problemene an den Betriebsrat so leitet er dies direkt an den zuständigen BVL weiter ..!! Dem BVL fällt bei einer Beschwerde nichts besserers ein als seine Machtposition zu missbrauchen und seinen Mitarbeitern zu drohen und klein zu halten oder man legt dir nahe das Unternehmen zu verlassen denn schliesslich zwingt dich ja niemand bei Deichmann zu arbeiten..., kein Interesse seinen Auszubildenen etwas bei zu bringen außer die Arbeiten die niemand gerne macht ..! Also Kassieren Zusatzverkäufe DRUCK, DRUCK, und noch mehr DRUCK. Da durch den Verkauf von Sohlen und Sprays langfristig die Gier des Unternehmens nicht
Um einen konkrete Vorstellung zu bekommen was auf dich zukommt..
Ich habe das Handelsfachwirt - Studium bei Deichmann gemacht, war während meiner Ausbildung schon ordentlich unterwegs, jeden Monat an mindestens 2 Standorten im ganzen Gebiet 10 also MV, BRB, Berlin, Nördl. Sachsen Anhalt..
Quasi leben aus dem Koffer.. Arbeitszeit gab es nicht. Der Laden hat in der Regel von 9-20Uhr auf. Hier gilt je nach Personalkosten von 9-18:30 oder 11-20 zusätzlich ist es gern gesehen wenn man eine halbe Stunde vorher da ist um sich die tollen an Tageskonzepte durchzulesen zu können.. Lachhaft.. Nacharbeit versteht sich von selbst...Falls die Personalkosten schlecht sind ( weil jemand krank war ) kommen Arbeitszeiten von 9-20 uhr für Führungskräfte ins Spiel - 3Tage am Stück dann bis 9:00-15.00 uhr dann frei und dann zu guter Letzt nochmal 9-18:30 auf einem Samstag weil ja der Umsatzstärkste Tag der Woche..
Dann geht das Spiel von vorne los. Wenn es gut läuft bekommt man trotzdem 2mal im Monat am Samstag frei... Ihr Glückspilze
NUN GUT wer was werden will muss was leisten.. (Auch so ein schöner Spruch)
Nach der Ausbildung zum Filialleiter.. Yippie - denkt man sich
Nix ist.- Knecht der Firma darf man sein 45-50std. ist normal - die Personalkosten lassen gar nichts anderes zu - leiden dürfen darunter die Verwalter ( die in jeder unbeobachteten Minute über ihre absolut dreckige Lage berichten) und natürlich die Azubi's sowie Verkäufer denen klar sein muss, dass sie flexibel seien
Cuando me llamaron para trabajar en Deichmann La Maquinista (Barcelona) todo parecía bien, un puesto fijo, un sueldo bastante bueno con las horas extras pagadas y un horario que podía cuadrar perfectamente con mis estudios universitarios.
El primer día ya fui avisada antes de empezar a trabajar que ese día saldríamos más tarde, solo una hora más tarde, aproximadamente a las 22:30, a lo que acepté pues solo era una hora más. El trabajo que se suponía que tenía que hacer era simplemente aprender siendo el refuerzo de una compañera, ver de qué se trataba el trabajo y nada más. Mi sorpresa fue cuando me vi sola en toda una sección (muy extensa ya que la tienda es muy grande), con un trabajo que apenas sabía hacer y con consultas de los clientes que no podía responder. Cuando buscaba a alguna compañera para preguntar, no la encontraba, ya que podía estar en el almacén, en la otra punta de la tienda... una falta de personal clarísima. En este momento me sentí “abandonada” , ya que no recibía ninguna ayuda, y cuando la recibía era de malas maneras por parte de mis compañeras, me respondían como si fuera un estorbo.
La tarde fue avanzando hasta la noche, y a las 21:00 se cerró la tienda. Mi sorpresa fue cuando pasaban las horas y no acabábamos nuestra jornada, saliendo entonces a las 00:00 de la noche de la tienda, después de haber ordenado al milímetro, limpiado al milímetro, etcétera. Mis compañeras me dijeron que esas horas eran lo normal, el pan de cada día.
ho lavorato per quest'azienda...che dire, la disorganizzazione regna sovra, per quanto con chiunque parlate vi racconteranno di un'azienda ultra organizzata. Responsabile divenuti tale solo perchè da anni ricoprono il ruolo dell'addetto vendita, senza avere uno stralcio di conoscenza nella gestione di un team.
L'azienda che chiede sempre di fare tutto in tempo brevissimi, mandandoti comunicazioni alle 19 della sera da svolgere per la mattina seguente.
Il responsabile, più che una figura che decide e gestisce il negozio, è solo un parafulmine: prende schiaffi quando il lavoro va male ma nessuno gli riconosce nulla, nemmeno una stretta di mano, quando il negozio va meglio di quello che dovrebbe.
è un ottimo lavoro e ambiente di lavoro per chi è capace di eseguire gli ordini senza chiedere e/o ragionare.
Sinceramente lo stipendio è buono, ma in rapporto a la mole di lavoro che si svolge è anche troppo basso. Altri negozi è vero che danno un 10% di stipendio in meno, ma è anche vero che non ti ritrovi in negozio dall'apertura alla chiusura senza che ti venga riconosciuta mezz'ora di stipendio.
Per di più l'assurdità è quella di doversi dare del lei tra colleghi; l'azienda ancora non ha capito che per il target di clientela (maleducata all'ennesima potenza) che tu ti dia del lei tra i colleghi non gliene importa nulla!
Chiunque venga assunto, prenda questa occasione solo con l'idea di fare esperienza per poi cercare qualcos'altro!
Tutto questo è dimostrato dal fatto che
Vergüenza de empresa. Poco personal y sobre carga de trabajo. El registro horario una total mentira ya que si sales más tarde de tu hora no debes apuntarlo, porque es culpa tuya por no realizar el trabajo más deprisa. Los jefes manipulan para que hagas horas extras a tu cargo. Los clientes se quejan porque no hay personal para que se les pueda atender pero a los directivos les da igual, eso si, su lema es la prioridad atención al cliente. Todo el día cargando cajas para alante y para atrás, contratos con jornadas de risa en los que encima piden total disponibilidad, porque los días estipulados por ley para modificar horarios se lo pasan por el forro. Con alguna multa que han tenido, empiezan a cumplir las 12 horas entre turno y turno , eso si, menos con el responsable de tienda, que se pasa nueve horas en la tienda y no respetan sus horas de descanso.Llamadas, mensajes e incluso obligación de ir a trabajar en sus días de descanso. Las vacaciones exigen planificarlas antes de que empiece dicho año, pero si coinciden con más trabajo del habitual( por mala gestión del jefe de zona normalmente) les parece mal que las cojas. Sacan los beneficios a base de explotar a los empleados, y cuando ya no les interesas porque luchas por tus derechos, te despiden, alegando despido procedente para que encima tengas que ir a juicio para que te paguen lo que te corresponde. Si enfermas y estás de baja les parece mal, si te vas a tu hora, les parece mal... en resumen, impresentables que piensan
Questions and answers about Deichmann
What should you wear to an interview at Deichmann Shoes UK?
Asked 7 Aug 2017
Deichmann Shoes the best footwear is Formal Classic shoes, black high heels or flat formals.
Answered 25 Jun 2020
Can literally wear anything do not have to dress smart, did a group interview and all were wearing casual whilst I was dressed smart.
Answered 8 Sept 2019
What is the DEICHMANN employee discount?
Asked 26 May 2017
20% discounts that includes bags and shoes
Answered 8 Sept 2019
20% off full price
Answered 15 Jan 2018
How are the working hours at Deichmann?
Asked 31 Dec 2018
Very flexible hours
Answered 29 Sept 2019
Always changing, no fixed rotas. Rota can change even the night before, disorganised so have to be prepared to get a shift. Some week you’re working 8 hours the next week you may be working 30 hours can vary a lot
Answered 8 Sept 2019
Is Deichmann hiring new workers during the COVID-19 outbreak?
Asked 19 Oct 2020
Yes they are
Answered 10 May 2022
Yes because all the staff are leaving due to a horrible manager
Answered 6 May 2021
Do you get a radio or walkie talkie
Asked 14 Aug 2019
no we did not
Answered 14 May 2022
No nothing like that is given you have to deal with shop lifters yourself.