Dunelm in Home Cnsultant | Eastbourne | 15 Jan 2015
Bad from start to finish and misleading
I was interviewed to work as a home consultant for their Dunelm at Home project visiting customers to sell Curtains and Blinds in peoples own homes.
My interview was conducted by a girl Dep Mgr from another store Shoreham and i was to work in Eastbourne..I had been in the blinds & Curtains industry for over 10 years with a god name and impeccable CV...she had very limited information on the job from the start and as i was to found out over a period of 3 months was in well over her head and only because of a bad Management structure she was not being found out with countless errors, i was informed should i get the job i would spend 1 week away from home in Leicester where i would receive training, i was told that i would need to share a room which in this day and age is unheard of (i should at this point of declined the job) i told the interviewer i had IBS and it would not be fair on myself or my room mate to share a bathroom and explained the nature of IBS...i was told "no sorry under no circumstances do we do single rooms"...I was offered the position on the understanding i would work 20 Hours a week in a part-time role which was what i wanted and told them this was fine as i had childcare responsibilities and would like the job as it fitted in well and i wasn't available more then 20 hours, i stated i wasn't really available weekends and was told "thats ok we can sort something out", i was then offered the rold a few days later after meeting with the branch manager who wa
Prosif you like Premier Inn food and becoming a 'Dunelm Droid'
Appalling organisation, management and "training".
To begin with Your training will consist of some online quiz's and that is all. There are no real hands on training by anyone that is "trained to train" will provide you, it’s just bits and bobs of knowledge being passed down haphazardly by colleagues who may only be your superior by about 3 weeks.
Management is a word I wouldn't use to describe what was going on, more people attempting to form a pale imitation of management to get a higher pay grade. To clock in you have to run around to find the clock in sheet to sign in, to which only a manager will possess, if the manager hasn't picked it up then you have to find where it was left wasting a lot of time. You won’t be given a till log in for a while after starting your job, making it impossible to serve customers without the use of someone else code (though this was just the case in the cafe, unsure of shop floor). the managements approach-ability for problems is very uninviting, the atmosphere created when most of the managers enters your work space is not a positive or reinforcing aura, it’s more of a, when will they moan about something obscene or about something that you are trying your best to do, but don't have the relevant training to do to "their standards". If you are new to the store you won’t be given any leniency, regardless of being trained or not, instead of a positive and supportive advice/discipline, it’s demeaning and negative.
(This is a comment on the majority of management, not the minority, some
ProsGood short term work
ConsIt is too much of an endeavour to list them all.
- Great (underappreciated!) non-management staff that made the days manageable. Clearly recruitment processes cannot be criticised.
- Fairly easy opportunities to work flexibly across the store as needed and gain a wealth of experience in various departments.
- So much is overlooked that it is possible to shine and identify good sales opportunities, and work well as an individual. Self-satisfaction with achievement.
- Good for the CV for Customer Service as this is the company's No. 1 principle when assisting customers.
- Many opportunities to work overtime (with no holiday of course) if desired.
Where do I start?
- Holiday withheld throughout the entire 3.5 years working there. Any holiday requested was a huge battle to get off, with managers having no time to work it out with you for weeks. Work/Life balance virtually impossible - Management expected staff to be in whenever they wanted. Told that holiday was linked to 'contracted hours' which were far less than we were expected to work (in my case, an 8 hour contract but working full time). Upon leaving I received almost £1,000 in back pay (after my final wage packet) for holiday I should have had.
- Part of the reason for this was totally unmanageable staff budgets from the top, where far more work was expected to be completed than budget allowed for. Hence management having to constantly withhold pay to fall within budget.
- Useless, lazy Asst. Managers. The Store Manager, thank goo
ProsOpportunities for overtime, Great non-management staff, opportunities to gain experience across the store
ConsLong hours, low wages, abusive and poor management, terrible working policies, poor progression, bad communication, dismal morale, lack of holiday
Manager hides from Public and is rarely seen by anyone but a handful of managers or close friends.
Duty managers aren't well trained and have very poor communication skills. Team leaders no longer exist but you'll find yourself being told what to do by an ex-team leader as if they are in charge.
Some till workers don't really care about the job and they'll tell you that when there aren't customers. You'll see them on their phones texting when no managers are around. But in the off chance a manager does see, its not like they really care.
Managers have long meeting in the coffee shop talking about non-related work stuff. Calling it a 'meeting' doesn't justify anything.
If you are new you will be treated differently until you join one of the gossip groups. If you rub someone the wrong way you'll be spoken about behind your back. Lots of drama with these folks.
Scheduling is a mess. Although they post the schedule weeks in advance they will move you around randomly and won't bother to tell you to check the new changes to the newer schedule that they printed up. If you want a solid schedule, you'll need to CONSTANTLY remind the manager that you cannot work certain days.
If you manage to get a till job then you'll most likely quit due to several things. Training seems simply but you soon find you will need approval for several things, this requires a manager around but they are not. There are no chairs at the tills and will find yourself standing there for
ProsDiscount card after a month.
ConsLong hours with nothing to do, too laid back, lots of stock loss due to theft.
Customer Service Representative | Radcliffe | 16 Nov 2020
No good for your mental health
My first ever job was at Dunelm in the customer service centre. I was extremely thankful for the opportunity since I had no previous work experience. However, after starting, I quickly realised why they offered me the job - turn over was massive! Losing staff quicker than they can hire them. They’re not bothered about who you are or what you do, you’re just a number at the end of the day.
My mental health started to rapidly deteriorate. Considering I hadn’t had full training, I was expected to take phone calls I had no idea about and had no clue on how to solve the customers issues. I relied on the kind folks sat next to me to help me out on the call. Sometimes you’d get extremely verbally abusive customers (that’s a given I suppose) but management wouldn’t help you out with them. There were a few occasions where I physically couldn’t do anymore for the customer and my team manager refused to take the call because they couldn’t be arsed. They’d tell me to tell the customer they’d call them back but never would. Everything was resolved using gift vouchers, I’m not sure how the company is still making money.
Everything was monitored... even how long it takes you to have a wee. If you take too long, you had someone on your back asking why. It was just too much. Rightfully so, my anxiety got out of control. I was having frequent panic attacks at work and was having to go to the bathroom multiple times throughout the day due to this. Except the managers didn’t care, all they wer
The managers in this store have the worst management style I have ever seen. If you enjoy being manipulated into working extra time, changing shifts at the last minute and working the job of 6 people for 1 wage then this is the job for you! I have been sworn at and had my mistakes (lack of training) called out by the store management on multiple occasions both to my face and over headsets for everyone to hear, as well as hearing other colleagues receive the same treatment over headsets. The store has only been open since December and there has been a turnover of over 30+ staff which doesn’t seem to be questioned. You will be scrutinised for your work but given no guidance on how to improve it. Dunelm’s charity partner is the mind mental health charity however If you tell them that you’re struggling with mental health you will not be asked if you are okay, you will not be asked how you can be supported, you will not be adapted for in any way, instead you are now a burden to them and will be managed out the door accordingly. You will be rostered in for midnight finishes during promo changes etc for the clock to strike midnight and be told you can’t leave. On one occasion I was there until almost 2am (unpaid from 12) and was due to start again at 7am. I was not allowed to leave. Shift patterns are not rotated so if your allocated shift is a Saturday late shift, you will work every single Saturday night with no option to swap or rotate with other colleagues. Colleagues can no
Customer Service Representative | Loughborough | 30 Apr 2014
Relaxed sales environment
A typical day at Dunelm would involve working a delivery if there is a delivery that day, stock replinishement duties for your department if you have one, however it isn't essential to stick to your department as people overlap when colleagues have the day off to ensure the persons deparment doesnt suffer, ideal for team players as everybody is willing to help each other. I learnt many things about both the products and about how to sell products in a relaxed unpressurised manner, so the emphasis was more on talking to the customer to gather information about what they was looking for and then suggesting similar or extra items to what it was they are buying to save them another journey to the store if they forgot something, for example curtain hooks, tiebacks, matching cushions or linings after you had found and suggested a pair of curtains to fit the description of what the customer asked for using your open questions; colour, size, style etc. Management both friendly and proffesional, letting you know when you can improve and how to improve, more incentives and praise would go a long way to keeping employees motivated. All of my co-workers personally are brilliant with me all down to earth and can have a laugh, but also know what they are doing when it comes to getting what needs to be done completed, all approachable and happy to give you a hand, a few gossipers but you wouldnt expect any less when you all know each other as well as you do in the closeness of the team. The
When employed at Dunelm Mill as a part time sales assistant my main role was to merchandising new promotional stock and filling up the empty shelves of regular stock. During my employment i learned most aspects of the job. I was trained on most departments of the store such as fabric cutting, warehouse work and many other departments. I am also trained to work on a till and able to cash up at the beginning and end of a full working day. Dunelm Mill have various managers to cover each and every department as-well as the main store manager. The management for the department i worked on was quite poor in regards to helping staff if struggling with a job, giving guidance if unsure on how to complete a job to the highest standard and lack of respect for the work colleagues under his management. My co-workers including my senior sales supervisor were very helpful in regards to showing how my jobs should be done to the standard of what management should expect of regular staff and also were friendly and helped other members of staff if ever unsure on what to do my co-workers helped me progress to a high standard of customer service which gave me the right guidance and attitude towards customers when working in a retail environment. The hardest part of my job whilst working at Dunelm Mill was when learning the other aspects of the job although i wanted to an enjoyed learning other aspects of the job sometimes i had difficulty or was unsure sometime on what to do but with the support
ProsThe Excellent Help and Support of my co-workers
I applied for an 8 hour contract at the cafe in store, as I am out of work at the moment, my child (in primary school) is not currently in a childcare programme so I selected school hours on my online application - therefore I cannot work evenings and weekends.
My application was although approved for a phone interview to which I also told the lady on the phone I would not be able to work weekends but she was fine about it and wanted me to come into the store for an interview. My e-mail then stated the interview was called a 'Make a Home assessment'.
Upon arrival for the allotted time at 1pm I was told to go wait with 5 other people who also didn't know what was happening and we were seen 15 minutes later. We were taken into a room and put into two groups of three and were given scenario tasks to help a customer find items for their home in-store then do a short presentation on our findings. As we were told we would be expected to work in all departments of the store if needed.
After we were taken to areas of the store to tidy the aisles then whilst doing so one at a time we were taken for one on one interviews with the manager - I was last and the interview was at a table on the edge of the cafe. Upon telling the manager I cannot work weekends, explaining I stated this in the application and on the phone interview it did not matter. I was told I would be given the job if I could commit to one weekend a month - to which I couldn't. (new to the area and have no friends or
ConsHave to commit to weekend work. Low hour contract but expected to work when they need you.
Customer Service Representative | Radcliffe | 31 Oct 2018
Waste of even trying to save the place
I started in June while the world cup was on, offered a full-time contract with others.
I knew it should have been bad as they advised "come for the interview at 1pm" an hour later and a manager only just got to me to interview me, he was very nice.
then 2 weeks later I started with a really nice bunch of people, the training though, disgusting, the training an older lady seemed to have an issue with males, especially someone who's been in customer service for a while.
So I asked in my second week while listening into to another colleague "does this place have a union?" Nope, nothing.
So I made the remark, "wouldn't this place be better with one?"
She said "yeah this place this terrible at times"
at the end of that day, I was pulled into a room with the main manager and the trainer and was asked: "do you want to work here?" "do you have a problem?"
This should have been my idea to just leave, being interrogated for asking a question.
The best was "you've come trying to start a revolution" like how do you respond to that?
2 weeks later go by, I'm enjoying the place, they give free fruit, free drinks, life good, then once again after working 5 hours straight no break expected to just jump to the nature.
I was hurled in a room mid-call with the manager and trainer to be told this is my mid-week evaluation, yeah it wasn't, it was you're gonna sit here and listen to all the bad quality you have and then we sack you.
I sat in the room for 20 minutes, I l
ProsCold in the summer, free fruit
ConsLONG hours, 1 break all day unless you want to work longer, all the staff are backstabbers, don't relie on anyone in there
Questions and answers about Dunelm
What is the interview process like at Dunelm?
Asked 12 Mar 2017
My experience of an interview wasn’t great.
First of all I was supposed to receive a phone call from the Huntingdon store for a telephone interview at 10am. I sat and waited, it got to 10.20am and still no call so I emailed the recruitment team for an update but didn’t receive any reply. After this time I sort of got fed up of waiting and carried on with my day.
Eventually I had a missed call from manager at the store nearly two hours later saying that they had server issues. He did apologise but I still didn’t receive an apology from the recruitment team and no proper email regarding an explanation as to why I didn’t receive a call on time.
I had done lots of prep for my interview and practiced what questions I may be asked and researched the company also. I think that to not receive a proper explanation is so disrespectful.
Eventually at around 2pm I had my telephone interview and I might as well not had bothered. The lady conducting the interview seemed in such a rush and uninterested, in fact I don’t think she even said her name! She didn’t even really ask me any questions about myself just a quick question about my retail experience and mainly just asked what hours could I work etc etc. I feel like I wasn’t even given a chance to explain myself or get my point across! All in all the call lasted less than 5 minutes! There is no way you can judge if someone is suitable for a job in that amount of time.
I think that the recruitment process at Dunelm and this particular store is awful and shows lack of respect to the people they are interviewing and also to the customers that they just pick anyone to work in the store after a quick telephone call( not that all the people they employ arnt good enough it’s just I do not see how they can choose someone to work for them in such a short conversation!)
This is the second interview I have had with them and this wasn’t even mentioned either, surely the lady interviewing should have been aware of this?
You may think I writing this because I am bitter I didn’t get the job but that is not the case at all. I had already decided that even was offered I would decline, as if that is the way they treat potential employees then I certainly wouldn’t want to work for a company like that. Plus this was only going to be a temporary job for me whilst I looked for a full time job.
I have emailed the Dunelm resourcing team my thoughts and hope they take on board what I have said. The recruitment process at this store really made me feel like I wasn’t even worth there time and I want others to be aware of this if they apply for a job at Dunelm’s Huntingdon.
Update- never received a reply from them, how professional
Answered 12 May 2021
1-1 meeting with the store manager and they asked general retail questions
Answered 28 Oct 2020
How are the working hours at Dunelm?
Asked 21 Mar 2017
If you enjoy working until 9pm every night (7pm on weekends!) this job is for you..
Answered 2 Jul 2021
I was contracted 16 hours, and was only given 8, I was told that the company, “couldn’t afford to give me more hours”.. so that’s why most other people got double their hours. SO FAIR.
Answered 2 Apr 2021
How did you feel about telling people you worked at Dunelm?
Asked 1 Apr 2017
I used to be very proud, but over the years the quality of work and management has drastically declined over the years. I don’t like to tell people I work there anymore, forcing a smile in work is hard when there’s no joy or pride in the workplace.
Answered 2 Apr 2021
I take pride in my work and i think that shows when i tell people
Answered 31 May 2019
How should you prepare for an interview at Dunelm?
Asked 5 Apr 2017
Insist you make your social media private because they will look you up first.
Answered 25 Sept 2019
Start off by researching about your role and what is important! Dress smart. If you’re at a group interview show that you are listening smile and nod as often. Ask questions but do not interrupt do not bring your phone out classed as rude. Be yourself and show and tell them the skills you have and the experience you have done before always show that the customers are a priority!!
Answered 18 Oct 2018
How does someone get hired at Dunelm Ltd? What are the steps along the way?