Working at EE: company overview and reviews

688 reviews
EE ratings
Average rating of 688 reviews on Indeed
3.1Work-life balance
3.7Pay & benefits
3.2Job security & advancement
Everything Everywhere Ltd. 37 North Wharf Road Paddington London United Kingdom W2 1AG

Popular jobs at EE

 Average salarySalary range
Retail Advisor
1 salary reported
per year
Sales Advisor
6 salaries reported
per hour
Client Advisor
22 salaries reported
per hour
Customer Service Representative
3 salaries reported
per hour
Store Manager
15 salaries reported
per year
Salary satisfaction
of the employees are satisfied about their pay
Based on 926 reviews

EE reviews

Popular jobsCustomer Service RepresentativeSales AdvisorClient AdvisorSales AssistantStore ManagerSales RepresentativeSenior Sales AdvisorAssistant ManagerSenior Retail Sales AssociateRetentions AdvisorTechnical SupportCall Center RepresentativeTelemarketerAdvisorManagerSales ConsultantSales ExecutiveAgentRegional ManagerTeam LeaderTechnical AdvisorTechnical Support AdvisorRetail AdvisorBranch ManagerCustomer Support RepresentativeRetail Sales AssociateSales ManagerSenior Project ManagerTechnical Support SpecialistTechnicianadvisorAdministratorAnalystAssistant LeaderAssistant Store ManagerBusiness AdvisorCollection AgentCollection RepresentativeCommercial AnalystCommissionerContact Center EngineerCorporate ControllerCustomer AssistantHead of Customer ServiceProduct ManagerProject ManagerRetentions OfficerSenior AdvisorSenior Business ManagerSenior Sales ConsultantSocial Media SpecialistTechnical Assistant2nd Line Support Engineer3rd Line Support EngineerAccess Control SpecialistAdministrative AssistantAssistantBCSRBilling AnalystBroadband TechnicianBroadband technicalBusiness ManagerBusiness SupportBusiness development managerCanteen AssistantCareer AdvisorCenter ManagerChange ManagerChannel ManagerChief Technology OfficerCleanerCollectionsCommercial TraineeComplaints ManagerContent ManagerContract SupportCredit ControllerCustomer Relations RepresentativeCustomer Service Collections RepresentativeCustomer Service ManagerCustomer Service Team LeadCustomer Service TechnicianDelivery CoordinatorDeputy ManagerDigital Chat AdvisorDigital Graduate SchemeDigital Project ManagerDirectorEEEntry Level Technical SupportExecutive AssistantFloor ManagerFranchiseeGraduate ManagerGreeterHandlerHead ChefHead of DigitalHead of Project ManagementHead of SalesHead of Upgrade, retention and commercialHome Solutions AdvisorHuman Resources Business PartnerImplementation SpecialistKitchen PorterLaunch ManagerLead CSRLead Generation SpecialistLead csrLogistics ClerkMarketing CoordinatorNetwork ManagerOperations AgentOperations AssociateOperations CoordinatorOperations ManagerOrder AdministratorPMO ManagerPlanning EngineerPrincipal Software EngineerProduct DesignerProduct SupportProduction CoordinatorProject ControllerReceptionistRegional induction BuddyRegulatory Compliance AssessorResource OfficerRetailRetail ManagerSales CoachSales LeaderSales TrainerSalespersonSeasonal AssociateSenior Business AnalystSenior Business Development ConsultantSenior ConsultantSenior Facility ManagerSenior ManagerSenior Marketing ManagerSenior Operations ManagerSenior Product ManagerSenior Program ManagerSenior Recruitment ResourcerSenior Sales ManagerService RepresentitiveSite ManagerSoft Decommissioning Programme LeadSous ChefSupport AssociateSupport EngineerSystems AdministratorTeam AdministratorTechnical ConsultantTechnical Project ManagerTechnical SpecialistTest ManagerTravel and Expenses SpecialistUpgrades AdvisorUpgrades and retentioncustoerm sreviceloyalty departmenttm

Overall reviews at EE

Technical Advisor | Merthyr Tydfil | 20 Oct 2015
Positive and hardworking environment
A day at work involves working to various targets which are set throughout the quarter. I have to deal with a high intensity call volume, dealing with many customers. I have developed my skills to be able to communicate in a more productive way with colleagues and customers, stake holder management, leading and managing a team coming up with incentives to drive performance, dealing with customers face to face and how to give excellent customer service. The management is very helpful in trying to help progression and also passionate about helping the company achieve its goals. My co workers are great and I enjoy working with them in a team. Hardest part of my job is finding continual ways to progress without affecting the companies service level to handle calls. The most enjoyable part of my job is helping every one of our customers.
ProsThe development of many skills
ConsHigh intensity call volume
Customer Service Collections Representative | Newcastle upon Tyne | 22 Nov 2017
I loved working here in the Cobalt office. The broadband community was amazing it was like having a instant family. We all worked together and helped each other out when having a bad day. Constant training and always getting help from managers on how you can improve and praised when you have achieved this. I left due to relocating down south and there wasn't a call center near by. I would still be there if I hadn't of moved. Amazing place to work.
ProsDiscounts, The community, Career development
ConsLong hours
Access Control Specialist | Bristol | 30 Dec 2015
Lovely place to work
Varied, interesting and challenging. Management structure is excellent and you are actively encouraged to study. Co-workers are friendly. I enjoy the pace.
ProsWorkplace Benefits
Customer Service Representative | Greenock | 16 Oct 2017
Good Company
Overall,my experience at EE was great.Colleagues, Managers ,everyone in general is very friendly and welcoming. A down side is that they are not very compassionate and I was made to use one of my holidays for bereavement.
ProsGood Wage, Lots of training
Senior Product Manager | Hatfield | 2 Sep 2015
great working enviroment
Great benefits package, overall a great place to have worked. fantastic collogues and wonderful supportive environment but there can be some challenging management styles and behaviours.
ProsManger support and performance monitoring
Conslong hours
Administrative Assistant | Plymouth | 4 May 2017
Non Supportive and Inadequate
I quit my job after my team Manager made it abundantly clear that he only cared about his own self-progression. Despite this the company had some good incentives/benefits in place which made working there a little more tolerable. Working a minimum of 10 hours per shift, 4-5 days consistent working you were left drained, unmotivated and melancholy. This job offered little to no challenge and you could complete this job to full satisfaction even if you turned up to work drunk with the worlds drug load in your system too.
ConsNo Support
Center Manager | Derby | 10 Aug 2017
Enjoyable and target driven
My day t day life style here was mainly order taking rather than the 'Sell' I waiting for customers to come in and at this point I already knew they had an interest in changing their mobile phone it was just about making sure I built a great rapport with them and subsequently create a need for any additional products they could be after.
Prosgreat team good money
Consretail hours with progression limited
Complaints Manager | Plymouth | 11 Dec 2016
Miss the people more than I do the Job.
Very target orientated, long days with some with not many breaks. Not much in the way of recognition for hard work unless you have promoted/sold extra products to customers.
Prosdiscounted mobile phone
Conslong hours
Customer Service Representative | Darlington | 7 Oct 2014
It was good however people failed to do there jobs properly
I think EE have a good outlook on the business and I liked the way they encouraged us to have a positive attitude.
ProsFree Coffee machines
Senior Operations Manager | Plymouth | 18 Nov 2013
Risk of redundancy every year for about 8 or so years...
Orange was a great company to work for. During the times of rapid growth the company was young and fresh, full of ideas and opportunities. As the mobile market become saturated, the business stopped growing and started to save money where it could, things become less interesting. Instead of racing to become the first to market for new technology it became about saving a few quid by offshoring service to India etc. The recent 4GEE launch was a peak, but since the launch priorities reverted back to chopping costs, and mainly people. The merger with TMUK to from EE just meant that the next 5-10 years would all be about merging the support and reducing staffing numbers. The EE branding episode was a sign of the lost buzz that Orange once had. The last several years nearly every support and management role has been at risk of redundancy every year, sometimes twice in a year. This is set to continue as the company prepares to float as EE and cuts its cost to suit. The fact that staff morale is an all time low seems an acceptable side effect. If your joining EE now, it's still prob a good place to work compared to other corporations, but for those that were part of Orange, EE does not come close to the employer it once was...
ProsStill some good departments and opportunities if you can find them
Consno job security

Questions and answers about EE

What is the interview process like at EE?
Asked 30 Mar 2017
I have worked in call centre and as sales advisor in a store. Interview process is telephone interview, and for contact centre the next stage is going in and playing a role play scenario. In store its trying to sell a contract based on information provided. All in all an enjoyable experience and was made very condor table at both.
Answered 24 Feb 2019
Friendly, calming
Answered 20 Nov 2018
How did you feel about telling people you worked at EE?
Asked 15 Mar 2017
I was proud of it until 2015 when BT bought EE tbats when it all changed.
Answered 4 Feb 2019
Interesting and challenging projects. Large scale pieces of work that benefit the country and community.
Answered 27 Aug 2018
How does someone get hired at EE? What are the steps along the way?
Asked 17 Jun 2017
You have to be seen to be really friendly and 'brown nose' the management.
Answered 3 Apr 2019
The phone interview where they just want to see how easy you are to talk to on the phone and ask about yourself. Then you go to the Co tact Centre for a group interview. You sit around the table introducing yourself and then go off with 2 staff for a quick role play and 121 interview. Then you wait for the call back.
Answered 24 Feb 2019
What should you wear to an interview at EE Ltd?
Asked 27 Apr 2017
Standard interview clothing.
Answered 18 Dec 2018
Casual smart - workwear
Answered 26 Jun 2018
What is the EE employee discount?
Asked 15 Mar 2017
Agents can get 30% of a restricted number of lines and 75%off their own. Managers and upwards get free mobile account and Labtop
Answered 28 Jul 2018
30% friends and family 75% off personal phone Allow to take a iPad or other item at 75% off aswell as phone contracts BT benefits ie child care vouchers, sky diving for cheaper prices etc.
Answered 25 Jul 2018