Overall reviews at EE
Technical Advisor | Merthyr Tydfil | 20 Oct 2015
Positive and hardworking environment
A day at work involves working to various targets which are set throughout the quarter. I have to deal with a high intensity call volume, dealing with many customers. I have developed my skills to be able to communicate in a more productive way with colleagues and customers, stake holder management, leading and managing a team coming up with incentives to drive performance, dealing with customers face to face and how to give excellent customer service.
The management is very helpful in trying to help progression and also passionate about helping the company achieve its goals. My co workers are great and I enjoy working with them in a team. Hardest part of my job is finding continual ways to progress without affecting the companies service level to handle calls. The most enjoyable part of my job is helping every one of our customers.
ProsThe development of many skills
ConsHigh intensity call volume
Customer Service Collections Representative | Newcastle upon Tyne | 22 Nov 2017
I loved working here in the Cobalt office. The broadband community was amazing it was like having a instant family. We all worked together and helped each other out when having a bad day. Constant training and always getting help from managers on how you can improve and praised when you have achieved this. I left due to relocating down south and there wasn't a call center near by. I would still be there if I hadn't of moved. Amazing place to work.
ProsDiscounts, The community, Career development
Access Control Specialist | Bristol | 30 Dec 2015
Lovely place to work
Varied, interesting and challenging. Management structure is excellent and you are actively encouraged to study. Co-workers are friendly. I enjoy the pace.
Customer Service Representative | Greenock | 16 Oct 2017
Overall,my experience at EE was great.Colleagues, Managers ,everyone in general is very friendly and welcoming. A down side is that they are not very compassionate and I was made to use one of my holidays for bereavement.
ProsGood Wage, Lots of training
Senior Product Manager | Hatfield | 2 Sep 2015
great working enviroment
Great benefits package, overall a great place to have worked. fantastic collogues and wonderful supportive environment but there can be some challenging management styles and behaviours.
ProsManger support and performance monitoring
Administrative Assistant | Plymouth | 4 May 2017
Non Supportive and Inadequate
I quit my job after my team Manager made it abundantly clear that he only cared about his own self-progression. Despite this the company had some good incentives/benefits in place which made working there a little more tolerable.
Working a minimum of 10 hours per shift, 4-5 days consistent working you were left drained, unmotivated and melancholy. This job offered little to no challenge and you could complete this job to full satisfaction even if you turned up to work drunk with the worlds drug load in your system too.
Center Manager | Derby | 10 Aug 2017
Enjoyable and target driven
My day t day life style here was mainly order taking rather than the 'Sell' I waiting for customers to come in and at this point I already knew they had an interest in changing their mobile phone it was just about making sure I built a great rapport with them and subsequently create a need for any additional products they could be after.
Prosgreat team good money
Consretail hours with progression limited
Complaints Manager | Plymouth | 11 Dec 2016
Miss the people more than I do the Job.
Very target orientated, long days with some with not many breaks.
Not much in the way of recognition for hard work unless you have promoted/sold extra products to customers.
Prosdiscounted mobile phone
Customer Service Representative | Darlington | 7 Oct 2014
It was good however people failed to do there jobs properly
I think EE have a good outlook on the business and I liked the way they encouraged us to have a positive attitude.
ProsFree Coffee machines
Senior Operations Manager | Plymouth | 18 Nov 2013
Risk of redundancy every year for about 8 or so years...
Orange was a great company to work for. During the times of rapid growth the company was young and fresh, full of ideas and opportunities. As the mobile market become saturated, the business stopped growing and started to save money where it could, things become less interesting. Instead of racing to become the first to market for new technology it became about saving a few quid by offshoring service to India etc. The recent 4GEE launch was a peak, but since the launch priorities reverted back to chopping costs, and mainly people. The merger with TMUK to from EE just meant that the next 5-10 years would all be about merging the support and reducing staffing numbers. The EE branding episode was a sign of the lost buzz that Orange once had. The last several years nearly every support and management role has been at risk of redundancy every year, sometimes twice in a year. This is set to continue as the company prepares to float as EE and cuts its cost to suit. The fact that staff morale is an all time low seems an acceptable side effect.
If your joining EE now, it's still prob a good place to work compared to other corporations, but for those that were part of Orange, EE does not come close to the employer it once was...
ProsStill some good departments and opportunities if you can find them
Consno job security