My training took 1:30 hrs then I was set loose on both the phones and trade counter on my first day. If I needed help it was a grunt and point, If I was lucky.
I was also given a list of customers to try to sell too, trouble was these customers had been messed around to the point of hating the company. I would be told, by the sales manager, to phone my customers to see if they need anything from us, which I wanted to do, but then told by the branch manager not to phone them unless there was an offer to offer them... They have offers that revolve around every so often. 199ltr barrels of oil at over £300 and you have to sell these to the same customers. An average customer would need roughly 10 weeks to use this barrel, Like above every few week you would need to sell one of these again... Not going to happen!!
At my branch it was one rule for one and one rule for another, one guy was told to wear a shirt, but then there was another in the office that wore tracksuit bottoms and nothing was said... Doesn't make sense.
Obviously with a sales job, which I did there, there was targets to hit each day individually, and these individual targets counted towards the branch daily target. The branch I was at was struggling to hit these targets, but instead of the reps going out and getting new customers on board they went round to existing clients... There has to be a balance there. The hard thing to comprehend about this target situation is that instead of getting new custom
ProsHmmm You get paid...
ConsToo many to mention here. Read my review and get a general idea
Fun with your colleagues but an ultimately draining experience.
I honestly have never encountered a company as badly run as Euro Car Parts. This company is built upon a foundation of lies. Over 65 staff members out the door in the first 18 months of opening at this particular branch tells it's own story. The further up the chain people are the more ridiculous the passing the buck mentality becomes- rather than working as a team the general attitude that seems to prevail is self preservation.
The lying culture begins at the interview- after starting there I found out the "half day Saturdays" I'd been told about at the interviews were actually 4 PM finishes! At no point during this interview was it said that you are not allowed to book off Saturdays unless you arranged a switch with a driver on an opposite Saturday, which basically means you work 17 days with only 2 off or you are expected to pay a casual driver out of your own pocket to cover the shift. The fact anybody who ignored this was never penalised coupled with the fact that the company's own hand book makes no mention of this plus the booking system has the option to book Saturdays led me to believe this was another complete fabrication on the companies behalf which they cannot legally enforce.
The holiday booking system itself is ridiculous, you log in to book a day off- providing you can get on that day- then you send a request which has to be okayed by your manager and e-mailed back to you- a process that in the past has taken 2-3 days despite the fact said manager is a
This company took me in at 18/19 worked throughout my early adult life very hard putting in 110%, as i worked at a "hub" the management system was ruined because there was no stability, if you combine, ops managers, sales & branch managers in my 3 years i have worked under at least 15. no lie.
if you had a passion for cars like myself you will not enjoy it, sadly the company now would much prefer to hire humongous amounts of random casuals, which in turn had caused all the full-time staff to jump ship to either competitors or completely give up on their dreams.
the regional manager decided to give the brach managers job to an ex boss at Comet. see where this is going? since taking over he has slowly employed his family, friends and all old Comet workers who really have no passion for Cars or how they work, this is a Purley sales based company now, all they care about is making the number.
they made this mistake before by employing a halfords manager and it didnt work because they are mainly retail focused, i dont agree with TV sales staff running a motor factors one bit.
if you have been there years it is irrelevant, they preach internal progression but only sales staff recieve incentives and rewards.
i worked mainly as a warehouseman and gave sales a shot, it is atrocious! your lucky to get your poxy 40 minutes lunch! they frown upon lunch breaks and consider you an enemy for losing sales and leaving the desk.
the employment schemes is appalling, t
ProsYou get sundays off?.
Constoo many casuals so forget building a reliable team
It starts with a lie, "Any Part for any Car," a slogan which must have been thought of by someone with the IQ of a turnip because that, like much else within this company is simply not going to happen.
A typical day at work would be 8am until 6pm, working every second Saturday from 8am until 4pm, with a contractual 40 minute Lunch Break. Did I say Lunch Break? Silly me, I forgot. ECP are apparently exempt because in 6 months I only managed one full 40 minute break. The culture frowns upon Lunch Breaks so you feel obliged not to take one and you end up cramming a Double Cheeseburger down your throat with one hand and answering the telephone with the other. I kid you not.
What I learned. Well the list is huge but the highlight was, "How to screw over all your Trade Customers by selling parts directly to their customers, on the internet, for less money than they can buy them for at trade." Groundbreaking. Only a complete genius could have come up with that one.
Management. Perhaps one day they will have some.
Co-workers. Mostly a great bunch of people who compensated for the otherwise shambolic work experience by having a great sense of humor. It's a real shame that the staff are so undervalued and receive so little training. ECP fails to understand that investment in people is an essential part of their business. I've never seen so many young people with so much potential being so disregarded.
The Hardest Part of the Job. Probably trying to figure o
ProsGood friendly customer base, good staff discount on parts
ConsNo lunch breaks, poor management, poor communication, lack of training, non transparent commission structure, ECP Corporate Front is nothing more than a front.
Very quick to talk safety, but slow to put it into practice - trailers are rammed out right to the back doors (sometimes beyond - there have been occasions when the door won't close!) leaving drivers only the width of the tail-lift to turn pallets weighing 500kg+. Complain and the response is - "It's got to go, you'll be alright after the first drop is done".
Put it back on the bay and warehouse will then take an hour to sort any problem - even taking off just one pallet! They gamble every time that drivers will sort loading problems on the road as it's quicker than waiting, so continue to get away with poor loading practice. Company response to this - " Things will improve with the new loading system at the new depot". Not evidenced with the first loads coming out of there - the loading was considerably worse!
Under-rated ratchet straps (under-tensioned by loaders not familiar with the correct usage of them) used to secure roller cages instead of load-lock bars - "We'll make sure it doesn't happen again" - until tomorrow, anyway.
Then there is the load-lock bars which are not wide enough to hold in place - as you work your way down the trailer you find the bar on the floor instead of holding the cages in place, meaning that you now have cages able to move around. Not by much, but it is noticeable when you are driving, especially on corners. Warehouse issue again - wrong bars on the wrong trailer - "We'll have a word".
Tail-lifts that are not suitable for the job at hand
ProsOnce on the road, left to your own devices provided your deliveries are made on time.
ConsThe hassle of getting out at night, and the waiting time to be tipped upon return -1+ hours on a bad day!
Euro Car Parts – Rayleigh Essex 2010 to date
• Responsible for 14 sales advisers, including 2 advisors that run the trade counter, whose experience range from one month to 10 years in the business .Who contribute to an overall minimum daily target of £26,950.00 sales per day and £11,883.00 Margin per day.
• Increased daily sales since January 12 from £22,460.00 per day coaching and mentoring. Implementing processes and systems that will generate higher productivity and revenues.
• Effective use of the 80/20 rule to structure and plan each working day so 80% of time is spent on coaching and team development and 20% on admin tasks.
• Communicate changes to processes and the business, to ensure all agents remain fully up to date with all policies and procedures.
• Seek new ways to ensure team daily targets are met, using incentives and initiatives. Maximizing the use of customer sales promotions to grow the business.
• Effectively lead the team to achieve all business objectives through effective coaching, communication and continually improving sales advisor capability, through regular 1-2-1 meetings, and supporting them with PDP’s, providing feedback, recognizing and rewarding high performance.
• Provide daily MI of performance areas for all agents, to encourage own performance awareness.
• Monitors call quality through effective use of 1-2-1 call listening, whilst sales advisors are in live call situations.
• Effectively deal with all customer escalation calls,
I've been working for Euro Car Parts Basildon (Formerly in Rayleigh but re-located) for 3 years now.
Before I started here I was extremely nervous and had a lot of anxiety. I was pushed by some who previously worked here to join, as it is a friendly environment.
I can wholeheartedly agree, our little firm is like a little family. We all look out for each other and muddle in. Anyone who says otherwise just simply doesn't ask for help, or express any concerns they have to others. I'm much more confident in social situations now than I was before I started.
Management are extremely understanding and will help you as long as you ask for it, they're extremely busy for the whole work day, so it's understandable that they will not go to you unless you express you need them. However. if they see a staff member visibly distressed they will put aside what they are doing and invite them to a private room for a chat to see what is wrong. Which considering how busy they are, I think is very respectful of them.
The hardest part of the job is definitely the lifting for me, but it's expected working with car parts. That and the frustration with the Wages. I am under 25, and I will not be getting the 'Living Wage' but that is NOT down to Basildon Branch that is down to PayRoll. My Managers have expressed their dissatisfaction with the choice they have made and they do not agree with it at all.
Overtime is always paid as long as you hand in Overtime sheets on at least a weekly
ProsOvertime paid for and available, Close knit firm, Management always ready to listen and very fair, Great Staff discount
If you are an experienced Retail Manager.....STAY AWAY
head hunted, interview process was smooth enough until you actually start.
To start with I am a highly experienced Store Manager, Multi Sites, Cluster stores, big box retail for over 12 years.
Started as General Manager, was told for 6 months I would be training as a Sales Manager at a branch, this never happened. On my first day as a Sales Manager they openly introduced me to the new Sales Manager of that branch.
I was greeted by a Area Trainer. I was handed a training document, told that he would be my point of contact for the first few weeks in the business, rest assured I never saw him again and never returned any of my calls
The training document was basic at best, openly told that it was out of date yet I was told to complete it, which I did.
For the first 5-6 weeks I had no contact with my line Manager, never asked how I'm getting on with the training, I was just getting on with it.
No health and safety was being used at any of the branches. i was at Euro Car parts for 2 and half months, Worst decision i ever made.
My line manager eventually made contact with me, instantly was told ''i didn't even know you are part of my structure'' Then after 1 meet was told there is no role for me and that he has had bad feedback about me, when I asked what about and by who the responses would have made more sense from a 5 year old.
Shocking to say the least. i was doing 54 plus hours a week and mostly standing around doing nothing.
To all the great Retai
ProsPay. Thats it
ConsHours, the company, mannerims, communication, no review process, no clear process
Like the job but can't offer me the steps I want to take.
A typical day at work for me consists of 1 hour travelling, 10 hours of work and another hour home.
I thoroughly enjoy this role as I am constantly challenged by customers and have a heavy involvement in the account management for my customer list.
I have learned a lot of motor trade skills and secrets but also a great deal about sales and how to get to your targets.
On top of this, being in a close office space, I have been able to appreciate how different behaviors and attitudes can have drastic and vast effects on the workplace environment and attitude between colleagues.
My management I cannot say I am the biggest fan of due to false promises that have been made to myself, hence one reason I am looking to get into a new company. Other than that, they have been very helpful in the past 14/15 months in getting me to the point I am at now where I feel comfortable that I am able to move into the next step of my career ladder. It is just unfortunate that I no longer feel that I can or want to achieve this within this company.
My co workers have varied over the past 14/15 months. Unfortunately there have been a lot of changes with management and colleagues on my own level since I have been here, so there has not been a very stable atmosphere. This has resulted in strong relationships with the few that have stayed and succeeded but a low morale in the workplace.
The hardest part of the job for me is probably the long journey to and from work as I leave home at 7 and get h
ProsDiscount on car parts
ConsLong days with the travel and false promises of transfer to local branch (wokingham)
Customer Service Supervisor | Treforest | 9 Apr 2019
I had the displeasure of working for this company for a short time until I decided to quit as I couldn't stand it any longer. I was a Customer Service Supervisor and had minimal training and support. I would often have a huge queue of customers who would become impatient and take their frustration out on me, when I asked for support on the counter I was either ignored or colleagues would argue between themselves about giving me a hand, although some did reluctantly help me when possible, but it was too late because at that point the customers are fed up with waiting for so long. Manager would try to compare the shop to huge supermarkets like Asda/Tesco and expect the shop to be immaculate and fully stocked at all times, and I did my best to make sure it was but it wasnt acknowledged that I am the only person working in the shop, serving customers all day and trying to maintain the upkeep of the shop as much as I can, and that places like Asda/Tesco have hundreds of staff to ensure their stores are satisfactory.
Absolutely NO cover for a break, you are entitled to 40 minutes a day which is unpaid, you would be lucky to have a 5 minute cigarette break, as soon as the shop had a quiet 5 minutes I would try to eat a sandwich as quick as possible and then have to deal with indigestion afterwards. My hours were 8-6 which I was fine with having worked these hours before, but being on your feet all day with no break was draining, I would be exhausted every day and it quickly took
ConsLong hours, no break, lack of support to name a few
Questions and answers about Euro Car Parts
How much is the pay for a delivery driver
Asked 14 May 2017
8.5 per hour
Answered 27 Sept 2019
18150 per annum divided out over 12 months, 44.5 hour week plus 8 hours every other Saturday, take home about 1300-1400 plus bonuses. 40 minutes unpaid lunch but you have to try to take it yourself when you can.
Answered 23 Jun 2019
How should you prepare for an interview at Euro Car Parts?
Asked 22 Mar 2017
Short interview with recruitment then 1 hour video interview with one of the managers. Was told I would receive a call the following week to let me know either way. Unfortunately 3 and half weeks past and heard nothing so I withdrew. It was a shame as It would have been just common decency just to give me a call even to say that I was unsuccessful.
Answered 5 Dec 2021
Applied a few times on indeed not even given a call
Answered 16 Jul 2019
How are the working hours at Euro Car Parts?
Asked 1 Mar 2017
Not good from what I've been told.
Answered 2 Dec 2021
More than the 48 hours you are legally allowed to do. Type ''maximum weekly hours'' into google and you'll see Euro Car Parts have been braking the laws, openly, for years.
Answered 26 Feb 2018
What is the organisational culture at Euro Car Parts?
Asked 17 Mar 2017
Best reason for applying. Best review ever.
Answered 28 Feb 2019
I have no idea if they've actually implemented one as when I was there it was non existent.
Answered 26 Feb 2018
How does someone get hired at Euro Car Parts? What are the steps along the way?
Asked 5 Aug 2018
When they hire, they are normally desperate so just go in and hand in CV and you'll get simple interview process and a couple days ride along and then that's it
Answered 12 Feb 2020
Walk in ask for a job . They have a high turn over of staff