Typical day at work?
You are required to come in 15 minutes before you are scheduled to start to settle down and have a quick team briefing. Online when you check the rota it tells you exactly what station you are on however don't depend on it as the managers tend to change everyone round so you cannot go in there and expect to be on the tills because they are more likely to put you on something else such as grill etc. Once the briefing is done everyone is set off to go on their stations and the day goes on. As you would expect, there are busy times and there are times when there is hardly any customers. 98% of the shifts are quite fun and enjoyable. Co-workers are always laughing and helping out if it is needed. There is only one 20 minute break included in any shifts which is quite stressful, especially if you are working a long 10 hour shift for example.
What I learned?
The good thing about the job is that there are many stations that you get to be trained on such as tills, grill, fries etc. The biggest push is on customer service, always smile, take that extra mile for each and every customer and definitely be patient. There will be customers who are a absolute joke. However, once you are trained on everything you get not only a pay rise to £8.20 but also you get to train and become a manager. It roughly takes around 6 months for this to happen (as I have been told on the induction).
VERY, VERY, VERY UNORGANISED.. The rota is being done last minute
ProsFree lunch, Flexible, Paid break, Good salary, Friendly co-workers
I worked at five guys for just over a year back in 2015 and my god I wouldn’t go back if someone paid me all the money in the world. There were 3 different lots of managers in the time I was there, none which cared about their employees. I had some sort of reaction on my hand to the chemicals they use for washing up and it left my hand red raw, sore, bleeding.. and they still kept making me wash up until I refused. They were bothered if your shift is supposed to end at 1am and you have to rely on being picked up.. my mum had to wait in the city centre for over an hour for me on more than one occasion because the work wasn’t done and no one was allowed to leave. They clock you out before your actually done so you end up working for however long and don’t get paid for it. They also didn’t care that because I had to rely on someone t pick me up at stupid hours.. I couldn’t do those hours more than twice a week. The staff they brought in for training are useless.. one of them was very touchy feely with the girls and asked multiple ones to go back to his hotel room with him.. this same person decided to pinch my arm as hard as he could because I wasn’t reacting to his idiotic behaviour.. I was bruised for about 2 weeks and all that happened with him after was a little chat. When it first opened it was busy but after that it was pretty pointless being open. I’d be on my way.. after paying for a bus.. only to find my shift time had been swapped, or completely taken away. I even got
Typically you will spend your day cooking and cleaning. There's not much else involved other than your obvious customer service. There's great team spirit within Five Guys and there's a lot of diversity. You can progress quickly depending on your personality towards the job, managers do tend to help out more compared to most other jobs but you have to be careful for the double standards and the two faced business that tends to go on. You'll find that you get a half an hour break even if you work 12 hour shifts. You can't have your own opinions and ways of doing things. Everything has to be Five Guys way or no way at all. You have mystery shops which the managers also get a cut of even though they're on double/triple what you earn. The wage is higher than national minimum but it is graft for what you earn. Be prepared for incidents that won't be logged. Earliest times you'll start will be 6am and latest times you will finish can be anywhere between 12am and 3am. If you have piercings, don't bother going for the job if you don't want them to heal up. Tattoos are fine so long as they're not offensive. Girls you can't wear fake nails and don't plaster on your makeup. If you've got long hair then you'll have to wear a hair net. Uniform is provided and you'll pretty much live in this. There's minimal time to be your own person if you're working the standard 45 hours. You'll be fed in work, once a day and drinks are endless all day. But you do get fed up of this. Don't worry about g
ProsFree food, mystery shops, paid breaks
ConsLong hours, self image, low care priorities for staff
Salary not worth the expectations they desire from you. Don't do it !
On an average day you get to the restaurant around 7 am and you begin the preparation of all the food you will be cooking for the day after you complete that around 10 am you have to check the premises and setup/ tidy up the restaurant for the day ahead.11 am you open the doors and everyone is positioned at their station, from then on you begin to serve customers as they come in and you deal with issues as they arise.When 12 pm comes around the split "shift-ers" come in and start helping out and then at 4 pm the night "shift-ers" come in to change with the morning crew. this is a rough outline of what happens pretty much everyday. Now what i didn't mention is that along with tat monotonous routine you also have to deal with managerial bureaucracy and other absurd politics that only create friction among the crew and serve as intrigue generators. On top of that don't expect to receive your salary on time or in the right amounts even though you can earn bonuses you may not see them for months.Furthermore the managers tend to pick favorites and tend to punish the unfavorable and between each other they pit the crew against each other as if the crew is there for the managers amusement. all in all the money is great if your working any other job but is completely overwhelmed by the extra stuff you have to deal with which only serve to take up your time energy and soul. THIS job will literally make you eat, sleep, think Five Guys. You will gain wait from their food, be stressed out
ProsReasonable Salary, Wonderful team members, Energetic Environment.
ConsTerrible Management Structure, Long Hours, unreliable payment system, Diluted company bureaucracy.
Great place to begin a career or a good place for a student
Overall it is a great place, although the job itself is very demanding, even more so as a male because you get to do more physical work that requires lifting etc., the salary is very good especially considering that everyone is paid the same entry salary no matter the age. Moreover, a lot of possibilities to move forward and develop, from Crew Member to QC, then Shift Manager and so on... They do however lack employees and more then often you would be called to come to work (on your time off) and your day-plan is ruined. Same goes for rota that is getting ready and posted on Saturday and start on Monday, you cannot plan anything. Another issue, secret shoppers - incentive that is very dependent on team performance and there are weeks when you get only the basic salary because someone else keeps messing up. Nonetheless, very flexible hours, GREAT team, the best I have ever worked with, management that is very understanding and helpful. I would 100% recommend the job for a student but be aware, this job can get extremely physical, arguably much more then compared to other fast-food (casual-food) chains. All in all, no matter the job, with a good team literally everything is doable and even if the job itself is hard, with good people a work-day goes smoothly and that's what you will find in Five Guys, they do pay a lot of attention to being a right person for the team.
ProsFree food, incentive programme, management, team
Conslong hour, very demanding physically, rotas made with just few days heads-up, ''Five Guys tattoos :)''
When i worked at five guys i genuinely love it the atmosphere is amazing and the buzz off the crew is also great cause if there no buzz it makes for a boring shift. I learned so much working there like how to deal with customers in the food industry and how to handle a stressful situation as there was always something whether it was having to go make more pattys while the line was out the door or running out of milkshake mix it taught me how to handle it and the management helped with that was they tend to come out and help whether its cooking or on tills or even going front of house they are always willing to help. As i said it is an amazing atmosphere defiantly for someone who loves their rock music cause you will end up singing your whole shift. I personally think the hardest part of working there was the long shifts and the stress when there are alot of customers waiting for food and you feel you need to hurry but you need to take your time and focus on what you need to do. But all in all it was the best place i could've worked cause the staff are so friendly and always buzzing even on a late shift theres never a moment when your not laughing or smiling, the managers are so nice and so easy to talk to if you had a problem they will go out of their way to help you no matter if its personal or workbased.
At five guys you are not usually stuck with the same task so it doesn't get boring due to the repetitiveness of the job. However, management does seem to favour particular people at certain things and at times this means you don't get the opportunity to do other tasks and often find yourself doing a certain task repetitively. There are a lot of staff and thus a lot of time to interact and enjoy the company of new people. This has helped only further improve my teamwork. But, this often lead to people becoming distracted as they deemed it more important to focus on themselves and their colleague rather than their job. The job pays well and their is a great opportunity to increase your wage. Although to do this you need the opportunity to test your skills on the other stations and if management doesn't give you that, which on a lot of occasions they didn't, then this opportunity means absolutely nothing for you. The job hours can also be rather tiresome as it is open till late hours and the close down procedure takes a while. You also do not get paid after a certain time, so you could work a lot more hours than is necessary but get nothing for it. Another issue is the rota. One night you could be doing an evening shift and not get home until 2 in the morning and then be expected to be in work at 6.
I worked at Five Guys, Whiteley for 4 months and left the company pretty swiftly. It was very much one rule for one and a different rule for another, especially when it came to piercings and behaviour. Relentless bullying within the workplace that got increasingly worse, no respect for staff, and no reasonable adjustments made if you have a disability or an illness.
You know if they don't like you because they'll start sending you home from shifts, and extend your probation for any reason they can find even if the issues brought up are due to lack of training/their error. Managers fail to accept responsibility for their mistakes, crew throw their toys out of their pram if things don't go their way (i.e, still finishing 15 minutes early on a close shift but being rude and aggressive because they wanted to finish even earlier than their rota'd shift). No praise or recognition besides the standard scripted "thanks for today" at the end of your shift. Managerial/supervisor power abuse; demanding of respect despite obvious misunderstandings/poor communication, and using position of power to bully memebers of staff.
All in all, don't work for this company. It's a joke. You'll feel like you're back at secondary school.
ProsNothing, the free meal isn't even worth it.
ConsAbuse, long hours, bullying, favouritism, childish managers/crew.
Five Guys is a really good place to develop and enhance your skills. You continuously learn to work on multiple stations and multitasking.
On your typical day at work you basically have to provide excellent customer service and cook food up to Five Guys standards. Apart from that you have to keep the restaurant clean and well maintained.
The culture in the workplace is very nice. We try to be like one big family and we support each other in difficult times.
Five Guys gives you a great opportunity to grow. You can get promoted from a crew member to a manager if you show loyalty, passion for work and care about your colleagues and customers.
As a manager you have to run busy shifts, delegate small and large groups of people, maintain the store cleanliness, deal with customer's feedback, work in the kitchen, be responsible for cash handling and be responsible for the stock rotation/taking. You also have to be accountable for you crew progress and provide them essential training for their development.
For me the most difficult is to work long hours or stay up late. The working hours can be very exhausting.
The most enjoyable part is that it is a very fun workplace that provides you constant training.
Prosfree food, chance do get promoted
Conslong hours, 0h contract, leaving late at night
Fun at first, management was extremely judgemental
I started on part time only working weekends. It was fun at first, extremely fast paced on busy days (pre-pandemic) there’s different job roles you can be trained on, however it’s hard to be trained when on part-time cause it seems like no one in particular cares about you if you’re part time. Barely anyone would say hello to me even though i made such an effort to get to know everyone.
Management was so poor, no one ever got back to any of my emails. I was only comfortable around two of the managers (there are about 8 managers and supervisors). The other managers would barely acknowledge you unless it was to tell you to sweep the floor, go on lunch or leave. If you were part of the clique that managers spoke to i’m sure it was a great time for you.
Shifts were long, about 9 or 10 hours. It was hard to stay motivated when managers would only speak to a select few employees, but they were mostly the supervisors. When i handed my notice in, had about 2 employees say goodbye to me, the managers did not care one bit. Disheartening as I worked there part time for over half a year.
ProsFree Lunch and other free food to take home, if you go on a day off they would give you some free shakes or discount at least.
ConsLong Hours, lack of communication with managers, rude customers about price of food
All depends if you're working in a corporate store or franchise. Usually corporate pays better, everything is 'by the book', and usually busier stores. Franchises on the other hand... boy...
I worked in franchise store for few years. Started as crew member, things were mostly easy as long you did as you're told and moved efficiently you'll be fine. It gets hard during rushes, when people call out/no show, and working with poor management. This job requires you to be communicative, work as a team to win secret shops every week, and learn about the company/practices for steritect audit (3rd party health/brand inspection). You'll get more hours the more you improve and stay consistent and reliable. If you wanna be a lazy roach this isn't the job for you.
For shift leaders and AGMs, this job is helaaa stressful. May be rewarding depending if your district is making money, and consistently winning shops, quarterly bonuses, and quarterly audits. Its hela money if you're working with a great GM that knows what they're doing. I had the ~pleasure~ to go through 4 GMs in one store with in a 3 year period. You can have a dookie franchise owner that is stingy and lies about bonuses and raises but a great GM that will fight for you and give you hours and work with your availability. But, if your GM is dookie, they will ride you like there is no tomorrow and blame you for everything that goes wrong in the store. You can do everything they ask for within the time period they want it done
Prospaid lunch, secret shops get you extra money
Conscustomers are always right, fight for raises, higher ups lie about rewards, strict and unrealistic goals
Each location is different meaning that whoever is the manager of that store may make your job easier or a lot more stressful than it should be.I worked at two different five guys location.I stay in Georgia. I worked at the camp creek location and that location was fairly fun and no drama at all.The staff was really cool and my days went by very quick.Five Guys does require a lot of prep but that is only because they’re food is fresh.My only problem with that job was they offered to pay me $9 an hour and that was too little for me so I decided to relocate and work in Atlanta hartfield Jackson airport on Concourse D.However that experience was the most horrible job I ever worked at.Ive got so many bruises and scars working at that specific job than any other job I had.The staff over there is really unprofessional.Its too much drama.Its too many micro management that goes on.Meaning too many people telling you what to do even if they’re not mangers and too much confusion.The director of operations does have her favorite crew members aka Shamanda so if your not her favorite you’ll never get your requested time off and the general manager which is Marvin Barber will always pick on the weakest link.Theres never enough employees to work in closing shift because everyone ends up quitting because the people that’s in charge never know how to treat their employee and that is why they never have enough staff.And than let’s talk about the constant yelling because they have this rule cal
ConsBarely get a break, if your a guy get ready to cut 8 full bags of potatoes ouch, it’s soo many
A typical day at work was dependent of which of the two shifts you worked. I worked through the dinner rush mostly.
The morning was easy, prep for the day. Lettuce, tomatoes, pickles, cheese, hundreds of pounds of potatoes, meat for the patties, milkshake toppings. A lot of gossip happened at the patty smashing table, which I wasn't fond of. Then the short 3 hour lunch rush, go home.
The dinner shift was not so easy. I would come in at 2 or 4 in the afternoon. There were the morning dishes, more potatoes to cut, then the longer dinner rush from 5-9pm before it slows down into the evening. Then came breaks, and eventually closing time at 10pm. Frantically, everything is cleaned, from the ceiling to scrubbing the floors, and bleaching the drain. The store was to be absolutely sanitary for the morning crew.
I had never worked in a line cook position before. I was taught to run the flat top grill first, then the potato fryers. Within a month I was given a raise and was told that I would be getting my training binder to become a manager. I never saw the binder.
The managers were fun to work with on the line, but behind the scenes, there was zero professional communication. Schedules were poorly attended to and often times were rewritten once or twice throughout the week. The franchise was also majorly understaffed through the state, and the new hire turn over rate was astonishing. Several people each month would pop in to try it out for a day or two and then just sto
Enjoyable but all positions need to put in the work to succeed
Locations are owned by franchisees not corporate, so every location will be a little different for an employee. Atmosphere is set by the GM. When corporate comes in, they are there to essentially tell you what your doing wrong not what your doing right. Don't take their criticism personally, just make the changes they want.
To succeed, work hard, work fast, try to always be cleaning or training when it's not busy. You can get the store to the point where it's always clean and then there is time to relax, but it requires a lot of good team work and communication.
GM's: Do your do diligence when hiring. It's hard to find good talent that wants to work hard at minimum wage, but there is good talent out there that needs a job. Praise the good ones in public and give them criticism and direction in private to keep them happy. Do the same with the bad ones too. Do 3 month performance reviews.
Make prep time a friendly competition with small rewards to get energy high for the morning shift. Create a cleaning checklist for everyday. Laminate it and let employees decide who does what and use it as a reward for fast prep and above and beyond work. Let them assign you cleaning tasks too. They will love being your boss for once and your not special. Lead by example.
Train all the time!!!! Put crew members on their worst station to practice. When it gets busy, rotate them out to something they're better at. Don't let one person always do one thing. Everyone needs to be great at ev
ProsFree lunches and good fun atmosphere
Conspoor pay requires a lot of energy all day long
good place to work as long as corporate and the gm of your store doesnt ruin it
worked there twice actually, once for two years and the second time for 2 or 3 months, first time i was scheduled almostevery day, 12 hour shifts, on holidays like new years and christmas, pay wasnt worth it, and i got passed up twice for promotion as explicitly stated by management.
second time i came back, covid was resurgent, had a couple close calls while working there and i was called while coming into a shift one day by the general manager of the tilton store in 2022, that "you need to think about if you really want to work here" after being taken off of full time hours for having a covid scare.no information about policy for that was shared directly with the crew, nor was any of the information needed for us to function properly distributed to us until last minute, and only if it came up in conversation. second time i came back i was again, working almost every day, ten hour shifts, covering other peoples shifts on my days off, and capably running the store other then explicitly manager duties.
corporate had promised a multitude of benefits and incentives to work there and have delivered on none of them, there was an offer for an extra dollar an hour every day you came into work 20 minutes early or so, never happened. we use to get bonuses for selling a certain number of milkshakes per day, and secret shopper bonuses happen so infrequently and rarely go well enough to award a bonus, are not consistent enough to justify them listing their pay rate as high as it is, T
Prosfree meal, free drinks on shift, credit card tip pool
Conspoor communication, pay, and employee conditions
A typical day consist of many operations. Any given day could bring 100 different scenarios. Typically, a morning phone call to all the District Managers in the company to follow up with any issues that may have not been resolved. Visit a store and its staff and do a general walk through of the store. On average 50-60 phone calls a day would be answered ranging from raise requests to repair requests for a store. Generally the day would finish with reviewing schedules, end of the day phone call with the District Managers for the company.
I learned many things in my position. Patience, tolerance, leadership, fairness, and organization to name a few things. From the beginning, I learned that if my day wasn't organized then I would have a chance to get through it. In my position I learned that I had to rely on the success of others and that the success of the company would come directly from the work I did in the stores. Training was a constant that had to be accomplished in 22 stores simultaneously, a feat that could not be done by one person alone. Building a team of managers that could fit the bill was one of the first goals to accomplish.
My team can handle any situation that arises. They are hard working , up beat, intelligent men and women. The culture that they work in requires all of those traits, and they could motivate anyone without question. My co workers are the type of people that you would find hanging out on the weekends together or going t
ProsTraveling, ability to make decisions that shaped the company, never a dull day
Quick paced with customer service being first in mind
A work day at Five Guys varies depending on what shift you work. There are three different shifts available.
Those working morning crew should expect to come at either 8:00am or 9:00am to do prep work. Everything is prepped for that day so how much is needed to be done varies. Typically, a gray shirt (manager) will cook bacon, slice tomatoes, shred lettuce, and prep other produce while red shirts (crew members) roll meat. The meat is raw meat so don't expect precooked patties. The store opens at 11:00am which gives a two to three hour time period to get prep done. Usually four to six people prep and it is possible to get prep done by 10:30am so everyone have enjoy a break and their employee meal.
Those working a Midshift usually work from 11:00am to either 6:00pm or 7:00pm. You do not open, you do not close, you work the hours the store is open and serving customers. There are five different stations that everyone is trained to work. P.O.S., B.O.H., Sets, Fries and Expo, or Grill. Each station coincides with each other, so if you take the time and effort to learn each station it will be easier to work each station. Midshifts get a break during slow times(2:00pm to 3:00pm), if available.
Those working night crew come in anywhere from 3:00pm to 6:00pm depending on availability and leave at either 10:00pm or close. Closers have four stations they can close. Grill, fryers, lobby, or B.O.H., with a manager counting tills and handling the
Excellent place to work, but mileage varies based on location
Overall I'd say this is a good company to work for. The secret shopper program provides decent bonuses for 100s, and obtaining perfect scores on them are not too difficult if the store has a good crew and management.
The company is VERY focused on cleanliness, and has regular third party audits to ensure cleanliness is maintained. Failure to meet company standards on the audit results in the store being temporarily closed, cleaned, retrained, and restaffed as needed.
Very easy to move up in the company as long as you have good work ethic(move with urgency, willing to come in occasionally to cover shifts, show up to work). They definitely care much more about performance than age, gender, race, and always prefer to promote from within. Corporate bosses all seem to have their hearts in the right place and generally treat the stores and their employees fairly, although they make questionable decisions too like any other company. Upper management and the founders take a very active role in regular operations of the company in visiting and helping locations.
On that note, every store has a different culture and personality, based very much upon the shift leads and General manager of the location, and corporate generally avoids micro managing individual locations unless things go very wrong(I.E. turnover gets high/Secret shopper scores take a big dip). As such, rogue/ineffective GMs can hurt a store's morale greatly, and it may take some time for them to be retrained/replaced
ProsFree meal per shift, flexible hours, good pay, positive environment, good bonus program, job security
ConsBenefits can be difficult to obtain at crew member/shift leader level, upper level decision making can be mystifying at times
Many people enjoy the Five Guys (Burgers & Fries) experience myself included. After working for the establishment for some time now I can say that in practice the company leaves you scratching your head.
Several different testing programs such as the secret shopper, phantom shopper, manager shopper, Steritech, and more constantly keep employees on the edge. While intended to improve productivity and instill a sense of the five guys way in its employees, it instead only puts unneeded and wasteful pressure on its workers that far out weighs the "free money" that is received during successful(100% only) shops.
Unnecessary procedures are also implemented such as "up selling" products despite customers clearly not wanting said products. We are even told not to explain the difference between a regular cheese burger (a double cheese burger anywhere else) and a little cheese burger unless explicitly asked.
While I can only speak for the five guys that I have personally been/worked at, I can say that there is a serious disconnect between management (both upper and middle) and regular employees. As a student of modern business I can say with confidence that the structure at Five Guys is "old news" and doesn't reflect modern business ideas.
And finally the concept of proper payment seems to be a foreign concept as raises are commonly given out only during periods where the min. wage has risen. Asking for a raise also constitutes an illegitimate testing process that on avera
ProsEasy job, free daily meal
ConsLack of "perks" (healthcare, stocks, bonuses) except for higher management, serious disconnect between management, its employees, and modern business practices.
Questions and answers about Five Guys
How does someone get hired at Five Guys? What are the steps along the way?
Asked 9 Jan 2018
Interview, trial shift
Answered 21 Mar 2022
I applied at the weekend, online, and then the next Wednesday I got a call and had a very brief phone interview asking about my experience, age and availability. Then I got invited for a trial shift that Friday and had to bring black jeans and a belt. They provided the shirt, hat and apron. I got there and had to wear everything, take off all jewellery and put on hairnets with the baseball cap on top. Then they showed me how to clean everywhere, like the counters and drinks machines. Then I worked on the milkshake station and learned how to make milkshakes, clean the machine and refill the milkshake machine. Afterwards, I was taught how to use the tills and started using them on my own after about 15-20 mins. The place got quite busy and sometimes the customers would ask for weird things that I didn't know how to input into the machine so I would have to ask other people but most customers were very patient. After 3 hours I was called into the back and asked again about my availability and the number of hours I would be willing to work. I changed out of everything and the manager said I could order some food for free which was really nice. I got about £18 worth of food for free which tasted amazing and all the crew members were really nice and gave positive feedback. They said that I was lovely, did really well and they would put in a good word for me, which made me feel really good. Overall it was a positive experience. It is currently the Sunday after and I'm still waiting on a confirmation email but I'm feeling good about it.
Answered 14 Nov 2021
What is the dress code at Five Guys?
Asked 21 Oct 2019
Black jeans , five guys T-shirt and the hat
Answered 15 May 2022
Uniform hat and t shirt and black jeans
Answered 1 Feb 2022
How often do pay and performance reviews occur at Five Guys?
Asked 15 Oct 2019
Once a year, more often if you're underperforming
Answered 9 Apr 2022
Every 2 weeks
Answered 15 Jan 2022
What benefits does Five Guys offer?
Asked 15 May 2019
Five guys offer free food, and many opportunities to progress
Answered 1 Feb 2022
First off all, five guys DOESN'T have the sick pay concept. Paid breaks, can earn extra money from mystery shoppers, free staff food and unlimited refills... And that is pretty much it
Answered 17 Nov 2020
On average, how many hours do you work a day at Five Guys?