Daily work load for Footlocker manager was a heavy load, I learned a lot in my 5 years working up the ranks in the company and my passion for the job was high.
Daily jobs included, VM merchandising, conversion of footfall, rotor, deliveries, RTVs, KPI sales, e-mails, conference calls, keeping on top of theft, audits, motivating staff and keeping the work place happy, friendly and approachable.
Most enjoyable thing about the job was meeting new people everyday and being able to confidently approach and speak to them not just for conversion of sales but for the passion I had simply just to make a person smile, I always tried to push this outlook onto my staff at my time in Footlocker EU to achieve the best results, a positive workplace always achieves the best results.
Hardest part of the job itself was keeping up with the workload that Footlocker expect from you, as a manager my daily job load was at least 30+ all while maintaining the store and that's even with staff members working hard also, it was always tough to keep the management above me happy because you never truly feel appreciated for all the hard work you put in.
ProsAcheiving great customer service and satisfaction, Getting to know new people everyday.
ConsLong hours, not feeling appreciated, no system that made you feel you was going to progress higher than you was, nothing was ever good enough.
honestly the worst place I have ever worked.
Poor, manipualtive management who threaten staff of reduction of hours/shifts due to not selling enough etc. this is a horrible move, as more often than not; the managers would put like 8 people on the floor on a day that wouldn't be a busy day.
i was threatened on multiple occasions however they didn't actually do anything as it was just a tactic to push you intp selling more stuff/being busy.
waited months for a new uniform which I didn't receive yet was reserved. new staff would get their uniform/jacket however when i asked, i was repeatedly told it hadn't came yet which was frustrating.
pay was trash, the commission was interesting at first until you realise you make the same as the people in the stockroom WITH commission. this is a clear way to justify paying under 21 minimum wage and entice staff into making more sales.
i was denied my contracted weekly 8 hours on several occasions, in particular at the beginning of my time at this trash company.
also, this job is perfect for u if u wanna be a cleaner too. loved getting paid minimum wage to clean and get treated awfully.
Prosthe 30% discount and the occasional 50% discount which I wasn't actually told about.
Very well organised, constructive evnironment and enthusiastic peers
During my time at Footlocker, I had minimal tasks as opposed to permanent and even temporary employees, yet this was due to my work placement. However, I enjoyed my time there immensely as the store had been organised very effectively both for the consumer and the employee, whether we were stocking shelves or providing the customer with the display product it was convenient for both parties. Moreover, the environment in which our tasks had occurred was beneficial in the sense that there was many interactions that you could benefit from whether with consumers or other employees. Also, my co-workers had made my experience enjoyable to say the least as they were very welcoming and supportive during my brief time at the franchise.
However, due to the store's location it was difficult during some hours of the day to meet consumer demands as there were many people flocking into the store asking for the same product. In addition, the atmosphere being quite busy and hectic had been overwhelming in some cases for me personally and had sometimes caused me to retreat into the stock rooms this would occur three times in five minutes on a busy day.
Since I have started wokring at footlocker is really take away my socail life, doing closing shifts 1-10:30pm lead me to only work eat ans sleep. The managmet is okay reason being there nice and you can always help if needed however they dont really listen to the emplyees giving an example ive told my maneger that im going away for few days for my holiday, turns out he forgot to schedule it, also ive been asking for more morning shifts so i could leave at 4 amd get on with my life but that unfrontly never happened. Ive learning nothing benefecail only knokladge ive learned was where all the boxes are as im part of the stockroom. The hardest part of the job must be the end of it as we have to take in boxes im talking about 100 on some days, doing that after a 10 hour shitf is a joke. After lifting those boxes daily i gained a back problem. Workplace is mostly clean however the canteen smells of human waste as there is a toilet pipe going through canteen which makes is unberable to eat. This job overall i joke £6.40 ph (im 19) is not worth it amd there is no future there.
Prosstuff discount and friendly stuff
Conslong hours, low sallery, physicly hard, no social life
I enjoyed working with the public in this role, most of my colleagues and the general atmosphere was exciting. However, only after being hired was I tole that it was a sales role on top of customer service, you were forced to try and sell £25 insoles to customers who were already purchasing shoes costing £100 or more. This at times was extremely stressful as they did not consider what the customers financial situation may be and the desperation to keep selling to them was obvious and embarrassing. The manager at the store was very demanding, not supportive or considerate at all. Many times I had to stick up for other colleagues as I felt that the manager would take advantage of them in terms of giving them unnecessary extra work as he knew they would not want to protest. Often they would not be given their breaks as staff were short which is of course against they law, clean up would take as long as the manager decided and if the manager was in a bad mood we would be kept back for ridiculous amounts of time.
ProsColleagues, Atmosphere in store
ConsManager, Long days, Being forced to sell, No breaks
la giornata iniziava con la sistemazione negozio e magazzino se arriva merce Si contribuiva allo shift dell personale di vendita, assistendoli nella ricerca del modello e taglie desiderate dal cliente.
La gestione del personale forse era un po lasciata al caso, nel senso che il management non era cosi presente come avrebbe dovuto, sia in maniera correttiva che in maniera di supporto.
Comunque questa esperienza mi ha dato modo di imparare a lavorare bene in un team in quanto eravamo piu' di 8 persone per turno Questa era forse la parte piu' difficile del lavoro, nel senso che riuscire ad andare d'accordo e conciliare tutte queste persone sotto un unico scopo, e' stato sicuramente un insegnamento-
Dall'altro campo, come ho detto prima, questi sforzi venivano fatti maggiormente dallo staff e non dal management, che invece sfruttava questa situazione.
Proslavoriamo come una famiglia
Consstavo studiando alla maggiore parte ma non sono riuscuito al finanziare di piu era dificile
This specific store I worked in, I absolutely loved it. I’ve read previous reviews on here about management in stores but I can honestly say that the management team I worked under were amazing. Really understanding in certain situations, great role models and if I helped them, they helped me. I was treated with nothing but respect. The job itself was great for me, I loved it. Setting myself daily goes to achieve a certain amount of Shoe care and CSP ( Surveys ) was fun too and it also meant it was motivation to hit store targets. Adored my time there but unfortunately it came to an end due to difficult circumstances within my personal life. Anyone thinking of applying, do it! You’ll never regret it, hopefully if a store opens up in my area, I’ll be first to apply. Best job I’ve worked so far and has its perks also.
ProsDiscount, working with great people, great hours
ConsSometimes it’s a squeeze to get hours during the quiet periods of the year
On a general day at work we always try to have fun within work.
Make engaging with customers more than a boring hello, you alright? making conversation with the customers, getting to know them and there needs!
I always try to move staff members up in the company, show them through general work I do instore to help them progress.
In store we have competitions for highest gainers per month and give out prizes to ensure my co-workers and enjoying work!
I enjoy working within Footlocker because I get to speak to all different walks of people every single day.
Footlocker is always trying to move myself up in the store.
As every company is different, you have to adapt to the companies way of working, although at Footlocker I feel ive learnt more than I have working for any other company. As I deal with everything in store they give me the trust to run the store and the staff.
fun place to work, new product everyday, and different customers to help each and everyday
Everyday is different, different customers, different needs, having to adapt to every customer needs, helping them with their purchases.
Making the customers feel wanted and valued, respect them, help them, some customers don't speak English, so you have to adapt to their needs by speaking slowly or showing them or even writing down the size they require, some sort of sign language to ask they if they want to try on the shoes or clothing.
training the staff on a daily basics. motivating them them to deliver the best customer service they can deliver, making sure they reach their daily sales goals, making sure all the stock is put away in the correct place in the stock room, and during the day maintaining the footlocker standards in all areas
A typical day of work was very busy, customers kept flowing in and out of the store and I felt that ive learnt alot about the different mannerisms that each customer can bring and how they can help me to develop, grow and further suceed within my job title. My co-workers were friendly and very welcoming, they knew exactly when to be serious and at what times we could have abit of fun. They taught me the ropes and what steps I can take to be the best at my job which I liked the most. The hardest part of my job was the end when it cam eto cleaning up but I know not all aspects of work will be fun but I took it on the chin and worked towards making the shop more popular. The most enjoyable part was learning my strengths and weaknesses and meeting different/new types of people.
Productive, fun, and busy workplace with great customer service skills
Footlocker is a very stable company with many valuable tools in training associates to work best with different types of customers. A typical day includes:
-Preparing store for opening; counting till, back office computer work, organizing and filing all paperwork, cleaning, checking emails.
-Helping customers needs; engaging with customers, suggesting product that best suits them, encouraging customers to try product on, offer additional store benefits to the customer such as joining our loyalty program etc., ensuring that each customer has a positive experience at footlocker and will be willing to come back again
-Training associates; teaching associates proper selling behaviors, managing tasks that need to be completed by associates, ensuring that associates are completing the right tasks at all times and upholding a good reputation for footlocker.
-Maintaining inventory; receiving product & signing for/checking products into our store's inventory. Organizing all new product into the store so that it is quickly available to associates to sell. Ordering additional supplies etc.
-Maintaining the stores appearance; Changing store displays to match new product, folding/organizing apparel, organizing products throughout the store to maximize its visual appeal to the customer and the customer's needs, cleaning etc.
-Resolving disputes in a calm and professional manner; dealing with unhappy customers and compromising to help them leave with a positive experience.
-Closing the stor
Prossome paid vacation, optional healthcare benefits, opportunity to make commission on sales
Consonly allowed 30 or less hours of work a week, no more room for growth within my store
A typical day at work consists of greeting customers with a conversation as soon as they walk into the store. Our goal is to drive sales so as associates, we like to help guide customers to their specific section of the store that meets their needs (basketball shoes, kids' casual, women's walking, etc.). It's good to stay close to customers in case they have any questions or would like to request us to bring out the shoe in their specific size. Usually they ask how much arch support is in the shoe or what each feature of the shoe offers for the foot. After bringing out their desired shoe with the correct size, it's automatic to allow them to try on the product to experience & picture themselves using the product. From there, I can either suggest additional merchandise (called a hook-up) or suggest a better shoe that will provide what the previous shoe is missing (more support, better color, etc.). After making the sale, it is best to reinforce their decision by complementing the shoes or merchandise they're purchasing. If we sell a shoe off of the display wall, it is our job to replace it with the same shoe or another shoe that fits the wall & makes sense (unfilled displays on shoe wall is called a hole). If there are no customers in the store, I usually straighten the wall of shoes, other merchandise, and sweep floors so that they are more presentable and easier to find in the store. From time to time, I am asked to organize the back room where the rest of the merchandise ar
Amerikaans werk bedrijf waar prestatie voor opstaat met leidend willen zijn in sportcultuur.
Ik heb met veel plezier voor Footlocker gewerkt.
Kwam gedreven naar werk om weer het beste van me zelf er uit tekunnen halen en voor het team.
Half uur voor opening aanwezig ,computer aanzetten,leveringslijst uitprinten mails checken,vloer indeling maken,thing to do lijst maken en meeting voorbereiden.Kwartier voor opening morning meeting.
Laten weten hoe wij en men er bijstaat qua sales waar we op moeten letten om target tehalen.
Taken verdelen met tijd zones en targets.
Zelf leveringlijst checken en stickers maken.Mails beantwoorden.Uitgaande levering klaar maken.kijken hoe het met colleca's gaat hoever ze zijn en als nodig vragen beantwoorden en adviseren.
Bellen voor uitgaande levering om het optelaten halen.Levering ontvangen,tellen en tekenen bij goed ontvangst.
Levering stikeren en verwerken in magazijn.
Hier werd wel door gewerkt in de winkel en met levering.
Als er veranderingen moesten worden gemaakt voor de winkel zelf voor VM of Sale dan werdt dit voor op gesteld.Dan kwam levering en dergelijke.
13:00 afronden van things to do lijst en verder focuss leggen op de sales.
Zelf het team blijven stimuleren om de tussen stand van zaken rond telaten gaan.
Wat er naast de sales achter de schermen afgerond moest worden doen en aansljuitend dag afsluiting voor bereiden.
Volgende dag voorbereiden en de winkel afsluiten en team meeting.
Wat ging goed of kan beter?Hoe was het verloop van de dag en waren er nog bijzonderheden.
Ik heb leren ver
Prosklanten service en omgang van collega's
Consweinig in spraak over collectie en verplaatsen naar andere locatie zonder mede toestemming.
Conseiller Clientèle (H/F) | Évry (91) | 29 Jun 2020
Dans le milieu on dit que, celui qui à longtemps gouté à FL survivra à n'importe quoi d'autre. Cest notamment lié au fait que nous ne sommes pas que des simples vendeurs potiches. Il y a un vrai travail : Chercher le client, fidelisation par vente additionnelles, clean non stop de la surface, surveillance de potentiels vols, rangement de reserve (si absence de stockman), appels des clients, envoyer les livraisons, la caisse, ETC.
En bref si vous vous ennuyez cest que vous etes un pietre vendeur. Ils auraient dû appeler ce poste Vendeur Polyvalent.
Le systeme FL est basé sur la comission, cest qulq chose d'à la fois super et bofbof. Super car cela gonfle les salaires (qui sont bons voir tres bons si on vend bien l'additionnel) et nous pousse à aimer le challenge, à se surpasser. Ceci dit, cela crée aussi de vrais conflits et negativité entre les employés. On regarde toujours notre chiffre, on compare et l'ambiance (meme avec une equipe qui s'aime bien) peut vite devenir lourde. Evidemment je doute que FL s'y attarde, tant qu'ils vendent cest l'essentiel. Il peut souvent arriver que les conflits se deroulent devant le client (qu'on se disputera), on a une image de 'forceurs' negative mais on s'y fait tres vite.
J'ai bcp apprecié la pluralité de tâches car cest enrichissant, les managers/directeurs aident vrmt à évoluer et si on fourni un travail de qualité, on sera justement récompensé. Ceci dit, il faut savoir s'imposer (L'heure cest l'heure), car à mes debuts je ne co
ProsComissions, tickets resto, horaires arrangeants, évolution possible rapidement
ConsCompetitivité negative, heures en plus non payées, tenue laide, pas de stockman chez les petites enseignes
Sales Support Representative | Wausau, WI | 22 Jul 2020
Not for everybody
Foot Locker is definitely not for everybody. They don't really care about their employees. During this pandemic, work from home is no longer an option because after 3 months, we were told "it wasn't working." The only options you have if you are high risk is to take an unpaid leave of absence, go to the office to work, or find another job. Their safety precautions are a joke. They claim to observe the social distancing, but they don't. You sit way closer than 6 feet from people. The training is nonexistent. What training you do get doesn't make a lot of sense and when you ask questions you get a lot of "We don't know right now" or "We are currently waiting to hear back from that." Communication between the departments and management and agents are a joke. I gave them 3 stars for the compensation/benefits because the health insurance is amazing. There is a lot of mandatory overtime. We've had mandatory 50 hour work weeks almost all year. You have 6 minutes for bathroom breaks and that includes your time walking to and from the bathrooms. If you're a minute late from getting back from a scheduled break you get an RTA. If you take longer than 6 minutes to go to the bathroom, you get an RTA. If you stay in after call for too long, you get an RTA. If you clock in late too many times, you get an RTA. If you get too many RTAs you get written up. If you get 3 or more write ups for RTAs, you get fired. If you miss too many days and don't use your PTO, vacation time or FMLA, you get wr
Foot Locker bietet die Möglichkeit sich schnell durch gute Leistungen eine höhere Stundenbasis aufzubauen/ zu erarbeiten. Jedoch werden diese Stunden (oftmals) ohne Absprache mit den Mitarbeitern variiert. D.h , dass ein Mitarbeiter mit einem Acht Stunden Vertrag , oftmals für ca. 1-2 Wochen auf 22-25 Stunden hochgestuft wird. Dies passiert nicht jedem aber allgemein sehr regelmässig.
Bei Verweigerung so viel arbeiten zu können, wird oftmals automatisch an der Flexibilität und dem Können des Mitarbeiters gezweifelt.
Der Umsatz steht (wie bei den meisten Stores) verständlicher Weise im Vordergrund, jedoch wird von der Chefetage oftmals ein schwer auszuführendes Auftreten gegenüber dem Kunden verlangt. So soll jeder Kunde individuel aber gleichzeitig als wandelndes Portemonnaie angesehen werden. Der Kunde steht im Vordergrund aber auch nur wen dieser/diese Interesse daran zeigt einen Einkauf zu tätigen.
Weiterhin versucht Foot Locker zwanghaft ein Prinzip der Nähe zum Kunden aufzubauen welche (vor allem im deutschen Raum) nicht so verbreitet ist wie z.B in England oder den USA. Es wird verlangt dem Kunden einerseits kennen zu lernen und ein teils privates/persönliches Gespräch aufzubauen, zu lange darf man sich aber nun auch nicht mit einem Kunden aufhalten.
Das Geld welches du dem Store einspielst steht für die Chefetage im Vordergrund. Steht man für eine Tag fest hinter der Kasse (ausgeschlossen aus dem hauptsächlichem Verkauf) wird trotzdessen bemängelt , dass deine
Pros30% Employe Discount
ConsUrlaub muss bereits ab Januar über das ganze Jahr verteilt werden
Typical Day, Jointly accountable with Buyer in delivering sales, margin and profit plan.
Accountable for the bottom up/top down seasonal unit, retail and cost dollar forecast that meets budget expectations.
Effectively plan and control inventories to maximize sales, inventory investment and profit for categories sold.
Review with Buyer to ensure total store stock matches space and supports budgeted sales plan.
Give parameters to Buyer at beginning of the season around budget spend for mainline, smu’s and repeats, & options to drive flow.
Work closely with Buyer on season strategy incorporating review of past category/concept performance, agreement on investment for the future.
Build, maintain and regularly adjust Open to Buy inventory and sales plans.
Alongside Buyer lead weekly, monthly, quarterly and seasonal reviews of the collection performance.
Lead analysis of product past performance data and identify missed opportunities
Give guidelines to Buyer to determine minimum purchase units per style.
Create and update size profiles for new and replenishment skus and ensure size quantities are correct
Build and maintain collaborative partnership and communicate effectively with internal colleagues
What I've learned.. Knowledge and experience with merchandising systems
Experience in working with a fashion/branded environment
Excellent Analytical skills – Ability to use extensive system knowledge to prepare informative reporting tools. Determine relevant informa
Footlocker gave me the structured management skills necessary to be successful in corporate america while having fun and still having personal time.
Typical day consisted of creating personal sales goals for the entire staff and creating and exciting environment for the staff and customers. It was very important to walk the store upon entering each morning to make sure the closing staff cleaned the store and refreshed all displays. There could be no missing shoes at the start of the day and every shoe had to have the correct price on it. I would immediately check emails for any new markdowns or transfers. I would always create a in store contest to increase the competitive spirit. Right before opening I would give a pep talk discussing Task and Responsibilities for each associate, talk about any new promotion or product and get everyone excited to beat all other stores in our district. I would verify funds in the cash register with all cashiers before they started. My responsibilities included recruiting, hiring and training, that was the best part of my job. I was able to hire someone that had no experience, no money and help them develop a successful career while supporting their family. The hardest part was being promoted to a store that had serious issues such as poor sales, internal and external theft and a negative staff. I had to single handly retrain, recruit, hire, terminate and reorganize the entire store. It was hard but rewarding and satisfying once completed. I learned the importance of listening to your employees, leading by example, completing all task and how to conduct my self during a Coroprate Visit. I
Prosfootlocker rewarded you for your hard work and trained you to be successful for any company.
Consnot many district manager position were available due to low turn over.
Assistant Store Manager | Newark, DE | 24 Sept 2018
productive workplace with something new everyday.
Given a normal work week, as store managers we are to work min of 45 hrs. Typical work day consists of opening emails, reviewing numbers with team, providing customers with outstanding customer service, and protect the company merchandise. I've learned a lot in the 8 years of being with the company. Starting out as an assistant manager you try to pick up everything and learn as much as possible. I had a really good manager to start off my career with the company. Throughout my career I had a few different managers that are all still with the company in higher roles. Taking a little bit of management ways from each manager that I've had is how I look at the kind of manager that I am today. They all taught me something that I know not to use but mostly how to do the job correctly. We as a company have an upbeat energized workplace. Greeting customers with tons of energy and remaining positive all while providing outstanding customer is what we are all about. Creating a culture for customers to want to come back and continue to shop with us. One of the hardest parts of job is the work hours. It requires us to be there an hour before store opens and staying late after closing time to complete task, complete displays, or even just to clean up. Working on all holidays is another downfall. As long as the mall is opening for any reason, footlocker inc. as a whole always have their stores open as well. Lastly the most enjoyable part of the job but could also be a downfall is the inter
Prosreceiving discount on sneakers, being around something you love everyday, and meeting new people daily.
Conslong work days and working extra hours with no overtime pay.
A typical day at work for me would be coming in every morning counting out my cash draw and ringing up customers. A lot of times in the morning its just myself and the manager. The manager spends most of his time in the back handling shipment and paperwork while I would take care of the incoming customers. I offer sizing, adding additional merchandise such as apparel and accessories, offer gift cards, followed by ring them out. Working in a mall I often get slammed with people of all sorts using fraudulent money, gift cards and credit cards, however as cashier it is my job to be able to differentiate what's real from what's fake. The most enjoyable part of my job would be my amazing co-workers, and the amount of fun we make out of just simply getting shoes for customers. Working for footlocker we are trained to engage in conversation with our customers and with that comes lots of funny conversations, life stories, fancy events going on in which they would be shopping for, the list goes on. Apart from ringing up I also moved up to a visual position. Where my job was not only to ring up and sell sneakers but to take care of all of the visual clothing displays in my store. Becoming a visual was the hardest position for me. In the beginning of my visual work I was coached by a manager I loved however when she moved on I was left to complete everything by myself with no guidance. At fist it took hours for me to perfect my visual displays and things didn't always make sense however
Questions and answers about Foot Locker
How should you prepare for an interview at Foot Locker?
Asked 16 Apr 2017
Yes long time is clean here
Answered 22 Feb 2020
Casual clothing with a pair of trainers showing you have interest in retail
Answered 23 Aug 2019
How long after you apply do they get back to you
Asked 29 Apr 2017
I applied to a footlocker and didn't make it, but they shared my CV with another store months later, so depends how successful you are
Answered 22 Feb 2021
Around about a week and you'll get a call being invited to a group interview
Answered 23 Aug 2019
What do I wear to a footlocker interview? can I wear trainers or trousers or do I have to wear smart clothing?
Asked 28 Mar 2018
You and wear trainers or trousers
Answered 9 Nov 2018
Trainers so it shows interest in trainers as that's what you will be selling
Answered 27 Sept 2018
How does someone get hired at Foot Locker? What are the steps along the way?
Asked 19 Apr 2017
Online test then group or individual interviews depending on the role applied for
Answered 5 Sept 2018
Apply online give ur cv have the skills and sometimes experience they need an b puntual
Answered 22 Mar 2018
If you were in charge, what would you do to make Foot Locker a better place to work?
Asked 25 Jun 2019
Treat all members of staff equal and give everyone’s opportunity same as all foreigners.