Customer Service Representative | Edinburgh | 31 May 2019
The pros of working at the H&M call centre are that it’s situated in the centre of Edinburgh.
The chance to sit in on other teams / departments and managers to experience some of what they do.
There is a big emphasis on moving up within the business- if this is your goal.
25% staff discount.
Pay is rubbish when compared to other call centre jobs or even supermarket work. Pay is around 8.57 an hour for a first line agent. No location pay, which would help out considering the office is in the city centre.
Pay does not reflect depth of role.
Agents are trained on H&M UK and then you might be placed into another team eg India or US or brands which means you need to take additional training in order to learn processes for H&M for other markets.
Most agents I knew were trained on at least two markets so you need to know your stuff- not reflected in the rate that’s close to minimum wage.
Surely H&M, a Swedish company should be implementing the living wage.
Grace time is the five minutes you have at the start and end of your shift in order to get set up/ logged out.
Five minutes is no where near enough time as the systems are slow and laggy. 5 minutes to read your emails, their internal news posts page, their office social network site (where team news / market updates are posted) 5 minutes is not enough time for this and it’s just cheeky.
You should be paid from the minute you enter the building. Some people come in 30mins b
Busy, little training, changing rotas, patronising managers, lots of overtime
A very busy work environment that requires you to work long shifts with either no or a very short break and with rude managers that expect you to do overtime when closing without warning and speak to you in a very patronising way. Till and overall training is very bad but managers expect you to know everything, it is a very trial and error based learning process. The salary in my opinion is not excellent (I’m 18 and get paid 7.40 which I believe isn’t enough for what is expected of me); and due to store being understaffed I am frequently the only staff member on the whole floor leaving me to tidy, clear rails, be on tills and talk to customers which often ends up resulting in certain areas being left messy because one person covering the whole floor does not leave nearly enough time to make sure everything looks presentable for opening the next morning. Shifts vary from 7am to 6.30/7 where I worked, it’s usually the same people on the 7am shifts that are on delivery which I would hate to be on as it is very fast paced and stressful due to there not being enough staff in the delivery room and the managers expecting everything to be done in a short time period. Overall it is a busy and fast paced work environment that requires a lot of different things to you, the coworkers are nice but management is very rude, and lots of people have left in the short time I’ve been there, some without notice who have just left and never come back. There is no set rota so you have no idea what
I worked at the smaller store in Glasgow city centre and it was a horrible place to work. Having worked in other retail stores similar to H&M this one was by far the worst managed. Rotas would give you shifts out of your availability such as starting at 7am. When I first arrived to the store it was apparent that there were cliches and a lot of the staff were very cold towards me and other new starts. This included people in the management team other than two of them that were quite friendly. They expect new starts to approach customers and managers would constantly come up to you whilst you’re on shop floor and tell you to approach customers whist the staff that have been there for ages sit and have a gab. Often we would have to randomly interrupt customers who were browsing and talk about our members scheme . Often customers would go to tills to pay and there would be no one there. As a new start we aren’t trained in tills until way after so the customer would be left standing there all confused and annoyed whilst a member of staff would finally come over to tills. The lack of training was absolutely shocking, most of the equipment you’re just meant to know how to use but can be complicated. All day you are just going into the fitting room and taking back the stock people have left behind and putting it back on the shop floor. From the outside this company looks great and it was somewhere I always wanted to work but after 3 shifts I started to feel how dreadful it was. Most
You may be made to feel welcome and like you’re a part of a family but it’s totally different. There’s no work life balance, management pay is awful so you may aswell stay sales as you get your over time paid for which you’re more than likely to do, where as management don’t but are always expected to work ridiculous long hours and sometimes 6 days a week. Ridiculous expectations from management. Only progress if you’re in with the right people and suck up no matter how hard you work and how much you know. Managers put you forward for things or shifts you have not agreed too especially if you want progression they will make you feel guilty for not accepting overtime and cancelling your own plans. Staff Rotas are meant to be planned 5 weeks in advance so you know your days off and can plan accordingly but these always change up until the day before without you being notified and then you’re made out to be in the wrong if you don’t turn up for a shift you were never in for. Some not all staff and management have awful communication and bullying and backstabbing does go on a lot and it’s never dealt with fairly or properly. It’s always one rule for one and another for someone else. Customers overall can be pretty rude due to sizing which obviously isn’t the staffs fault and anytime a customer calls customer services they will always give them false information about faulty returns and what not which then when you’re following procedure in store with said customer can cause a lot
H&M is a very busy store therefore you are always expected to be doing something productive. It is good in the snese that it makes time go faster however it can be very stressful when it comes to tidying the shop floor and clearing rails at the end of the day.
I am only on a 8 hour contract so a typical day would be come in the morning before the store is open and clear rails from the day before. After that is finished, due to covid, I might stand at the entrance and count the number of customers in the store or leaving the store. I would then typically work on till untill the end of my shift. If i am working in the afternoon I will typically start my shift on the tills and stay on the till untill it is time to tidy at 16:30 or i might start on the doors followed by the tills and tidy at the end.
H&M has taught me how to work under pressure as there are often long lines so I know how to remain calm and work efficiently in a stressful environment.
I'd say managment ranges, I used to have a really good store manager who was really hands on and kept us all motivated and the department managers were quite good too. However, they all moved to different stores and my new store manager isn't as hands on and i find it quite hard to get their help on the shop floor. .
I'd say the hardest part of the job is always having to work really hard and quickly it makes you feel exhausted after every shift and it can be really hard to work to their expectations when your not feeling 100%
Everyone including myself would think that working for a big fashion retailer such as H&M would mean a more professional and fair work environment but little did I know this would be the worst job I have ever worked.
On my induction day, I got left in the staff room alone, to watch some unnecessarily long video about health and safety and the general H&M procedures. The management team were not welcoming and were very rude. Their tone of voice and use of langauge was very demeaning and disrespectful. I was really surprised because during the interview stage, everyone was so lovely and professional they made me believe that working for H&M will be amazing.
On my first day working there I noticed that staff morale was terrible, I heard employees who have been working in the store before the Christmas temps started, slating all the new employees in the staff room. Management didn't even greet new employess with a hello just a very blunt and rude "do you know where your going." I was very taken back from this because I have worked since I was 16 in various jobs and have never been spoken or treated so disrespectfully.
I stayed with this company for about a month before walking out. what drove me to the edge was the day after Black Friday, I went into work really ill, tired and drained. I tried to work the shift but an hour in I was feeling really weak. I approached the manager who was working the shift at the time and I told her I wasn't feel to good, her response was
I've worked at H&M for over a year now and I truthfully say that its not a nice working environment.
A lot of the older staff members like to make comments about the younger staff members, and there always seems to be beef amoungst the older members. As one of the younger staff there is an obvious division between the older and younger people, which is created by the older people as I feel as if they are the ones who barely speak to any of us and sometimes ignore us when we try to make conversation.
There is also not enough staff members within the store, a lot of the time I have been left alone in the mens/kids department by myself on 6 hour shifts, which is not only dull but also a lot of work for one person, so not a lot gets done, which creates more work for the next person on shift.This happens a lot.
Holidays are also an issue. every holiday I have tried to book this year has been rejected even a holiday I tried to book a year in advance which is ridiculous as I am a part time worker and only work 8 hours a week. I'm not the only employee that feels that the management aren't fair with holidays, it always seems as if the younger people are always getting the short straw with the holidays, even the holiday I tried to book a year in advance got given to an older staff member, even though I was told I "wasn't allowed it as it was a bank holiday". I haven't taken one paid holiday this year, as I've not been allowed to.
Calling in sick is another uncomfortable
The salary is good, as is the 25% discount and numerous staff offers which can get you more money off via online or instore.
Poorly organised though, as most of the time managers are leaving it a couple of days prior to sort out the rotas, not listening to the individuals availabilities and around busy periods will just give you overtime even if not asked for.
I am always working more hours than my contract (20), used to be on an 8 hour and only do weekends but even then did 14 when they wanted me to and 8 when they cut the overtime. Being on a 20 means they give me contracted hours when quiet and then 39 when busy (or more).
Is a fast paced place to work, which can be fun if you have enough staff in, however they are often short staffed and will either leave you to cover your floor by yourself or take you to a different floor. Often will find numerous rails on the shop floor which need garnment caring and there are piles of dumped clothes in all the firing rooms/on the table/or on rails, and they need to be sorted and emptied, whilst also serving customers and being on till as you’re the only one on the floor. In my store the floor I work on has 2 lots of fitting rooms, so you can imagine if it’s a busy weekday evening and how manic it can get.
Will often be on 10:30 closes, which I do not ask for. Most others will be on early shifts/ mid shifts but if they aren’t too fond of you they’ll stick you on all the late weekday closes.
So many people have left m
ProsLong breaks (1 hour and 1 20 min), good pay, fun.
The hardest I worked in life to climb a ladder just to be unconditionally depressed at the top.
Working at H&M went from being the best job I ever had and the one I worked so hard to be the best at, to the worst imaginable nightmare being made to feel insignificant and worthless at every point of the day. After challenging the management with a HR complaint (And not being the only one to do so about this particular manager), I was discarded like nothing, demoted and transferred. She was promoted the years following. She made every single person in the shop despise the job and made several managers leave or transfer.
Never been so unhappy in my life.
HR never handles my complaint, I was signed off for depression and it never even got acknowledged. Forced from my department manager role back to a sales advisor. She didn't even get as much as a telling off. She manipulated and lied, made me come in my days off to correct mistakes but I wasn't the one who made them. My entire career under her she said "well done nice work" once. Unappreciated for unpaid overtime, hours and hours of it, which wouldn't be so bad if I got paid more than £15800pa. Under previous management before she came to the store it was the best job I ever had. I was made to feel like I was doing great work and making a difference. I WANTED to come in early and spend time in my department and increase my sales. I was given adequate time off the shop floor to do staff rotas and hours, payroll, admin, planning, sales tracking etc. Under the other manager, I had to do this at home, or come in on my days
I started the job with high hopes and excitement. I wanted to work hard and progress however i quickly grew tired of the constant work and pressure i was put under. I was full time and i would spend shifts where i was managing a shop floor on my own due to the lack of staff throughout the store. This caused unnecessary stress as the shop is too big for one person to manage.
Management are completely useless and clueless as they constantly bark out orders and nothing is ever enough for them. You will be pushed to get a well done from them as what you have done is never enough. They speak to you like dirt and make you feel guilty if you have to call in sick. They never listen to your concerns and they think they are better than you. If you like being spoken down to, by people who are only in that position because they stayed loyal to the company then you might like it here.
The workplace culture is ok when you are with other sales advisers as they will all be similar ages to you. Alot of them are friendly and understand the stress the management team put you under. I did notice bullying whilst i was there by some senior managers as they constantly and unfairly talk to you in a way that would kill all your happiness and motivation.
The hardest part of the job is having to work unsocial hours as it means you dont get a good life/work balance. You are worked like a machine and paid very little for it. This is easily one of the worse places i have ever worked and i advise
Consunsocial hours, bullying by management, clueless management, wage
Beyond energetic, charismatic, and strong team oriented team, who always made each day new and full of life.
First of all the whole company is based around team orientation, which lightens the staff body's moral entirely .This helps with making sure the entire store stays above the District Manager, as well as, the Store Directors Goals for every single department. Which is usually somewhere close to 85% per department, and also store sales. After that it would have to be the overall well roundedness in every individuals skill set level within each department, due to the exceptional Hennes & Mauritz handbook, learning, and training process. While the Trainers continuously remind the new team members during the training videos, and store walk throughs that, "It is more than acceptable to ask any type of questions no matter how they may seem to oneself that they may have; are holding, or are hiding, whether it be for pride, ego, or fear of sounding incompetent." The Supervisors, as well as, the Management Team do a very awesome job of reinforcing the concept of letting new team members know to be themselves, and frequently tell new members that letting out your questions from the beginning is a good way to start. Rather than holding them back for when the new team member is faced with an incident with a guest questioning them on the exact same query that originally during the first new member walk throughs. The upper management constantly reminds fairly new team members that if this case were to actually happen, simply having the vulnerability to have asked the question alongside of
ProsThe Management always had incentives whether we met goal or not, donuts, lunches, an extension on holding some garments for us employees us. It was an awesome workplace.
ConsClosing Time everybody leaves when the final department is clean, but that is also a pro because it added to our growth and team bonding.
This is a very honest review of my time working here. I highly recommend anyone that is considering working here to read this and keep it in the back of your mind.
Salary is not the greatest, but manageable. The issue is staff don’t get raises, and working hard or being a loyal employee essentially gets you nothing. People that shoulder responsibilities (even when given the “promotion” of being a lead in their department) aren’t given raises. I have witnessed staff who put their all into their work, and I have witnessed more laidback staff who put in 50%, they’re treated the same, paid the same, those who work harder are just given more pressure and responsibilities. Therefore, staff are better off giving 50% effort, as the pay won’t change either way, and staff won’t have to deal with management giving them extra responsibilities and stress with no incentive.
There is an employee of the month, but the reward is a H&M gift card, which is ridiculous.
The work/balance life is awful, and they take advantage of the softer/more sensitive people. Management will ask you (with pressure) to work last minute. They will ask you (with pressure) to increase your hours. Management change the schedules last minute. Often times I came into work to find out they had changed the schedule the day before, and I was no longer working that day. Or I would be called up by management asking where I was because I was supposedly working that day. Management take a long time to go over leave requ
ProsCan be quite fun, A lot to learn if you want to, Promotion from within the company
ConsSalary don’t give raises to staff that deserve it or are given extra responsibilities, Reward staff with gift cards only, Last minute changes to schedule, Management don’t look at requests for time off, Prevent staff from leaving on time every shift, Pressure by management to work more hours/on days off, Management pit staff against each other and create a stressful and toxic environment, Staff left to suffer if they don’t work in the department bringing in the most money, Management don’t back up their staff when they’re being mistreated by a customer, Ridiculous and impossible expectations given by upper management
Krótko mówiąc, zależy od miejsca pracy.
Płaca to najniższa krajowa, co nowa umowa dostaje się 5% do wypłaty, czyli takie 100 zł. Ale okazuje się, że to norma sieciówek więc nie mam czego się czepiać.
Pracowałem kilka lat, zacząłem od Galerii Krakowskiej.
Mam nadzieje, że do tego czasu coś się tam zmieniło.
Wytrzymałem tam parę miesięcy, po czym dostałem lekką traume. Musiałem parę miesięcy odpocząć od tej pracy.
Wieczny zapierdol, nacisk, zwracanie uwagi za byle co, ekipa wtedy była tragiczna... Nie jestem zbyt wymagającą osobą, ale jeśli dekoratorzy ignorują cię, dlatego że zarabiają 200 złote więcej i "stroją manekiny oraz sklep" to chyba coś było nie tak. W windzie w ciągu dnia nawet na "hej"/"hejka" nie odpowiadali. A dodam, że nie było osoby której bym źle traktował...
Początkowo nawet grafik był ignorowany częściowo, ale to akurat można było wywalczyć.
Pracownicy raczej żadko miały ze sobą problemy, ale często było toksycznie (różne charaktery pojawiały się i nie mogły zbyt polubić). Przykładowo, często na zamknięciu trzeba było zostać dłużej niż napisane w planie, bo piętro niżej osoby się nie wyrobiły. Pół godziny sprzątania stawało się godziną, plus wyjście tyłem galerii. Dodaj dojazd do domu, ja często bywałem dopiero przed 24 w domu.
Po zmianie lokalizacji, sytuacja była lepsza. W sklepie w Kapelance było o dziwo bardzo fajnie - panował taki klimat rodzinny, jak u babci na wsi. Można było się pośmiać, pogadać no i jak człowiek pracować.
Nie było oczywiś
Prosmoże być przyjemna, BARDZO elastyczny grafik (godziny pracy, jak i ilość godzin pracy w ciągu dnia)
Consniskie zarobki, często toksyczny klimat, hierarchia nie do pokonania, ciągły zapierdziel
Where do I begin? It was a terrible experience in general. The interview process was quite simple, but off putting due to the unprofessionalism of the department managers, such as inappropriate vocabulary, criticizing one's personal life, setting up an incredibly late start date, pressuring you into quitting your old job, and disapproving of peoples availabilities- pressuring you to take more hours than what you may be capable of handling. If you have a friend that works at the store you plan on applying to, don't bother, they won't consider you as a possible candidate or fire you soon after hiring you. The management was incredibly disorganized with online training and with preparing name tags and the employee card. They were very judgmental and scrutinized everything you did- so much for "we are one team", right? Teammates are meant to help one another and give each other tips on how to perform well, however, they don't tell you whether if you are doing something wrong, and continuously give you praise for the work you do, but then suddenly let you go an hour before your shift begins. If you were to briefly converse with your fellow associates on your first day of training in order to get to know them, your time at H&M will be short-lived, given how they don't want NEW associates to socialize with one another whatsoever when on the floor, but are fine with older employees when it comes to hugging, excessive conversations, and laziness, such as leaving tables messy and ignor
ProsDiscount, that's literally it. Nothing else to it.
ConsThe schedule they give you is useless given how they'll secretly sign you up for random shifts, so you have to call in the morning to find out if you have work that day, toxic work environment, disorganized, terrible and rude management, NOT open minded
Właśnie zakończyłem swoją 2-letnią przygodę z H&M i powiem szczerze: nigdy więcej pracy w sieciówce. Jest go ogromnie niewdzięczna praca, która w żaden sposób nie przekłada się na zarobki. Zacznę jednak od plusów pracy w H&M. Studiuję dziennie, dlatego też jedyną opcją było dla mnie 1/2 etatu. W ciągu roku akademickiego się to sprawdzało, natomiast kiedy podczas wakacji chciałem sobie dorobić tzn. zwiększyć etat nie było to możliwe, ponieważ cały czas słyszałem „Nie mamy na razie etatu wolnego”. Takim o to sposobem osoby, które przychodziły jako nowe na umowę zlecenie mogły zarobić fajną kasę podczas wakacji, a ja jako stały pracownik zostawałem ze swoją śmieszną pół etatową wypłatą. Oczywiście jest również kwestia nadgodzin, natomiast owych nie polecam wyrabiać, gdyż to robiłem na nadgodzinach było mi oddawane w dniach wolnych, a jak już jakieś miałem to było to parenaście złotych XD Po raz kolejny sposób jak zniechęcić do pracy stałych pracowników. Kwestie zarobków mamy za sobą - tak jak mówię, były one po prostu śmieszne i nie warte takiej ilości pracy jakiej od ciebie wymagają. A właśnie, kto wymaga? Przejdźmy teraz do słynnych managerów/ kierowników departamentu. Niestety większość z nich ma zbyt duże mniemanie o sobie i wymagają zbyt wiele. Już nie wspomnę o ciągłym wydzwanianiu w wolne dni, czy przyjdę do pracy bo coś tam. Podczas 2 zmian wielokrotnie zdarzało się, że przetrzymywali nas 15 min dłużej (które płatne nie było, a jak bywało dłużej to nie pozwalali się wybi
Proswypłata podczas lockdownu, umowa o pracę, elastyczny grafik, zniżka pracownicza
Consbardzo niskie zarobki, toksyczne środowisko, nieodpowiedni ludzie na stanowisku kierowniczym, stresująca atmosfera pracy, brak szacunku do pracownika, zbyt wygórowane wymagania
Ξεκίνησα ως Randstand πριν δύο χρόνια, μια εταιρία που νοικιάζει εργαζόμενους και όπου η σταθερότητα τυπικά δεν υπάρχει. Κάτι που συμφέρει την H&M καθώς μπορούν να σε απολύσουν οποιαδήποτε στιγμή αφού η σύμβαση μέσω Randstand είναι εβδομαδιαία και οι μισθοί χαμηλότεροι των μονίμων (3,2€ την ώρα ως Randstand και 4-6€ ως H&M). Οι πρώτες συμβάσεις στην εταιρία είναι τετραώρου για δύο ή τρείς μήνες και κάθε φορά υπογράφεις προσωρινές. Όταν αυτές ξεπεράσουν τις τρεις ή τέσσερις συμβάσεις, η εταιρία έχει υποχρέωση να σε προσλάβει ως μόνιμο. Ξεκινάς ως σύμβουλος πωλήσεων (sales advisor) και μια τυπική μέρα στη δουλειά έχει παραλαβή εμπορευμάτων, μοίρασμα στον όροφο και ταμείο. Συνήθως όλα γίνονται σχετικά ταυτόχρονα για αυτό και υπάρχουν λάθη όταν ειδικά δεν υφίσταται καλή συνεργασία με τους υπόλοιπους. Το πνεύμα ομαδικότητας δεν θα το βρει κανεις σε όλα τα υποκαταστήματα, αλλά γενικά υπάρχει και σε κάποια είναι μάλιστα πολύ οικογενειακό και υπάρχουν store managers χρυσάφι που μπορείς να τους εμπιστευτείς πραγματικά. Υπάρχουν περιθώρια ανέλιξης αλλά θέλει χρόνια αυτό για να επιτευχθεί εκτός αν έχει κάποιος τόσο ψωμωμένο βιογραφικό ή τέτοιο ταλέντο που δύσκολα ξεφεύγει από κάποιον. Κατά τα άλλα σου παίρνει αρκετό καιρό ως sales για να γίνεις visual (τα περιστατικά που έχω ακούσει είναι συνήθως 4-6 χρόνια) και όταν γίνεις visual ο μισθος είναι καλύτερος αλλά έχει δικαίωμα η εταιρία να σε στείλει σε όποιο παράρτημα θέλει αυτή (αυτό συμβαίνει σε όλες σχεδόν τις θέσεις πέραν του sales
Prosέκπτωση 25%, bonus Πάσχα, Χριστουγέννων, τυπικοί σε μισθό, ωράρια, ένσημα
Consσχετικά χαμηλός μισθός σε σχέση με το στρες, δυσκολία στην μονιμότητα, περίεργα ωράρια
Ormai l'azienda assume solo con contratto a chiamata. Non sarebbe nemmeno un problema se fossero onesti con i dipendenti, invece li spingono a credere che ci sia possibilità di assunzione(quasi inesistenti) pur di far lavorare sempre al massimo il job in call.
I dipendenti a tempo indeterminato sono quelli che veramente fanno la pacchia . Fingono settimane di malattie prima delle ferie per poi puntualmente e magicamente guarite all'occorrenza. Mesi di permessi, finti infortuni, qualcuno addirittura ha atteggiamenti scorretti verso i colleghi e i manager rimanendo impunito. Ogni tanto si verificavano anche strani casi di furti, però ecco H&m crede nelle persone quindi si fida. Peccato che Delle persone sbagliate.
Il contratto job in call è praticamente un tappabuchi. Per legge dovrebbero chiamare almeno 24 ore prima del turno di lavoro, se tutto va bene invece alle 18 ricevi la chiamata per il turno del mattino successivo.
Non puoi programmare ferie (che comunque si maturano) o dire troppi no (nonostante non sia pagata indennità di disponibilità) perché poi tendono a non chiamarti o comunque a farti fuori allo scadere dei sei mesi.
Diversamente se ti mostri un profilo valido, disponibile ed efficiente,dopo un anno e mezzo sei comunque fuori. Se hai avuto la sfortuna di un contratto più lungo invece sei destinatario a passare gli ultimi mesi a casa e a lavorare si e no tre giorni al mese proprio perché i giorni disponibili da contratto sono pochi.
Quello che manc
ConsNessuna possibilità di assunzione, nonnismo dai dipendenti con contratto a Tempo indeterminato, C'è quasi l'obbligo di risposta alla chiamata
Bullying, Poor Communication, Low Pay/High Work Load, Unethical Shift Hours.
This company is good at marketing their work place but the management at this particular store is very unethical. The turnover rate is extremely high and the people who have quit have all experienced this. I just want to highlight my points so people applying can read about what goes on here. I left my job there due to these circumstances and stand by all these observations.
Managers belittle other managers to employees, managers talk down upon other employees to employees. This creates a culture of negative gossip in which employees will want to befriend the managers in order to not be bullied. This also creates a culture of fraternization. Respecting the power figures is of certain importance, any feedback is met with no changes what so ever.
Pay is minimum wage. You are on your feet your entire shift, breaks are frowned upon you can get between 4-9 hr shifts. Be prepared to be standing this long as well as running around. The job itself as expected is doing cash, customer service, processing shipments and putting out new clothes. Your functions will change every hour. Some days you will not get a break, you could be working until midnight and work at 7am the next day. This is EXPECTED. You are expected to work these types of hours for minimum wage. You will notice there is little to no consistency with the management, most will do whatever they want, this confuses employees on what the s
I gave this place a chance. I went through their THREE interviews for a simple warehouse associate position which is just an overkill. When I finally started, I received very little training. Yes it's a simple job but your left on your own to asked questions and figure it out.
As a H&M employee you are heavily outnumbered by the temps and there's a language barrier that can interfere with work. The conveyor rollers are all busted but they haven't replaced them. There's not enough pallet jacks and a shortage of tape guns. No stretchwrap dispenser poles. Items that I was used to having at the workplace is not here or in terrible shape.
How's working with your associates? I'll just quote this line from another reviewer "There are your hard workers, just enough-ers, and slackers." Honestly, being a hard worker can be a disadvantage. Your left to clean up after the slackers and after awhile this will drain you. Also management will just keep pushing you for more. Being a "just enough-er" sounds like the ideal choice because you can pace yourself and not exhausted yourself. There's no incentive for hard work here.
I have to bring up that work space here is a joke! Too many times I have lifted with poor technique because of the little spacing to work with. You can't bend properly and use your power zone to lift boxes often. Bumping into associates, pallets, boxes, and whatever is on the floor.
All of this is plain to see, but I've seen nothing done to correct it yet. Man
ProsDay shifts, 8 hour work days, benefits
ConsManagement, communication, old/broken equipment, work space, little to no advancement, favoritism, starting pay
Questions and answers about H&M
What would you suggest H&M management do to prevent others from leaving?
Asked 18 Mar 2017
They need to invest in more employees working instore , the demand is so intense there not enough staff to cover just the basic Functions , also sort out your stock allocation there to many articles to much choice it's overwhelming for the staff , most be horrible experience for the customer
Answered 12 Jun 2022
Nothing , if you do fit there demands , or tolerate poor leadership , and complain you will be phased out
Answered 27 Feb 2022
What is the interview process like at H&M?
Asked 1 May 2017
First we were asked to draw symbols and pictures that represent us and why we want to work there and present it to the group we were all sat around the table it was very chill
We were then told what do we know about h&m so like it's a clothing brand known for sustainability stuff like that
We were then told to write down what makes a good sales associate so qualities like confidence, being approachable, problem solve
We were then given scenario based problems and had to discuss what we would do one of them was like if your colleague was a bit off witha customer what would u do so like talk to them reassure the customer that their service was good whether they got everything they needed and talk to your colleague give the benefit of the doubt because stuff could be happening at home
Then we were told to write some strengths of the store as whole what does it do good so good customer service etc
Then we filled out a form with our availability and what days we can work the minimum shift hours is 4 hours longest is 8 I think
The interview lasted about an hour and a half
Answered 5 May 2022
I got a call around 2 days after I applied which was a quick interview where they asked questions about me and customer service etc. I then got a call the week after on Sunday to go and have a face to face interview (not a group) which I attended the following Friday. They asked more questions about me personally and how I work and if you know anything about the company. I was called two days after telling me I had gotten the job.
Answered 21 Mar 2022
What is the salary for a sales advisor under 21 years old ?
Asked 9 Aug 2017
6.80 an hour !
Answered 8 Mar 2020
£8 at oxford circus for 18-21 y/o
Answered 11 Oct 2019
How does someone get hired at H&M Inc? What are the steps along the way?
Asked 28 Mar 2017
Apply online, arrange interview via phone call then come in for interview and hear back within a few days to a week. Read up on company values before interview.
Answered 17 Feb 2022
Applied through indeed then was contacted a month or so later. They hire in surges so lots of new starts at once.
Answered 5 Aug 2021
How are the working hours at H&M?
Asked 28 Mar 2017
There are different types of contracts : 8 - 12 - 16 - 20 - 30 or full time 35 Hours for Sales Assistant and 39 hours for Management or Visual. (IN STORE)