Hallmark Care Homes

Working at Hallmark Care Homes: company overview and reviews

Hallmark Care Homes
Hallmark Care Homes
3.2
146 reviews
Hallmark Care Homes ratings
3.2
Average rating of 146 reviews on Indeed
3.1Work-life balance
3.3Pay & benefits
3.1Job security & advancement
3.0Management
3.1Culture
Headquarters
Billericay
Employees
1,001 to 5,000
Revenue
Unknown
Industry
Health Care

Popular jobs at Hallmark Care Homes

 Average salarySalary range
235 salaries reported
£10.02
per hour
£6.65-£15.05
147 salaries reported
£11.85
per hour
£6.65-£17.80
80 salaries reported
£19.82
per hour
£9.90-£29.75
90 salaries reported
£9.75
per hour
£6.65-£14.65
57 salaries reported
£9.67
per hour
£6.65-£14.55
Salary satisfaction
56%
of the employees are satisfied about their pay
Based on 212 reviews

Hallmark Care Homes reviews

Overall reviews at Hallmark Care Homes

2.0
Dementia Relationship Practitioner | Wales | 7 Jan 2020
Family run business
The majority of the staff have been working at hallmark for many years and have become very close. there were many occasions when situations were not dealt with professionally. I passed my 6 month probation in November 2019 only to be told yesterday that my services were no longer required with no acceptable reason. If your face dont fit, you are out!
ConsNot happy with you working from home
5.0
Customer Relations Representative | Ipswich | 28 Oct 2020
Great place to work!
I joined this company over two months ago now. I have found the induction process to be good - the management team have been ever so supportive and the team here are great. I have never felt at home so quickly in a new role. I am left to get on with my job using my initiative but knowing that I have the full support of the team should I have any questions or concerns. I would definitely recommend this home as a place to work!
ProsFriendly and welcoming team
5.0
Customer Relations Representative | Banstead | 25 Nov 2019
Fabulous Family Run Business
After working for a corporate in the same industry , I found Hallmark a breath of fresh air ! Their values really do underpin the foundations in which we work daily and the teams are amazing. Because it’s a family business they are quick to respond to challenges and are always approachable and listen to you.
5.0
Accounts Receivable Clerk | Billericay | 12 Feb 2019
Good Place ro work
Checking emails and acting accordingly. Login to caresys and dealing with admissions and discharges . Dealing with telephone calls and emails, Queries from the homes, The hardest part of the job for me was calling families that have lost loved one chasing outstanding debt but from years back. Its was unprofessional to have been left so long and relatives can get abusive. The team I work with were great mostly at times. Could have had more team players that helped others and not kept things to themselves. A very generous company and loved the family whom own it but they want there moneys worth an more,
Prosvey genrous
Consthey need to listen more and accomodate there staff due to too much work put on them
5.0
Customer Relations Representative | Brighton | 29 Oct 2016
Rewarding Place to Work
I have worked for Hallmark Care Homes for over 3 years and really enjoy my job. It is an incredibly rewarding role giving me the ability to help families though a very difficult time. The homes are second to none and offer a very high standard of living. Hallmark always try to achieve the best for their residents and offer support and career development for their team. I have been well supported in completing qualifications to advance my career. Great place to work
ProsBeautiful environments, good support, rewarding
4.0
Customer Relations Representative | Leigh-on-Sea | 12 Oct 2016
Great Role, lovely Family business
I have worked for Hallmark for 4.5years and have loved working here! I have worked across 2 Homes permanently as well as covering at others, and find the atmosphere to be so warm, friendly and professional. The Central Support Team (Head Office) have also been nothing but supportive to me. It can be very emotional at times, but we all pull together to support in tough times. The Senior Team genuinely care about the Residents and Families, and I personally feel valued.
4.0
Customer Relations Representative | Wokingham | 12 Oct 2016
Really well liked by residents, families and team
A pleasant modern care home that is always spotless and a team that works well together. Stable management here for the last 18 months and a very full Lifestyle programme. If you want to know what it is like check the CQC report.
ProsPleasant working environment, nice people
2.0
Elder Care Assistant | Ipswich | 9 Nov 2020
Residents are wonderful,the end
For what the residents pay it’s not good enough, equipment isn’t serviced as often as required therefor resulting in staff injury, management is very poor compared to other care places I’ve worked for, there is a lot of nastiness among staff, bullying, you get paid peanuts for the job regardless of it’s day,night,weekend...if it wasn’t for the residents I’m positive half the staff would leave.
ProsSometimes if there is left over food you can have lunch or dinner free
ConsLong hours, poor management, poor organisation, not enough means to support some residents who should be in a nursing home
5.0
Senior Marketing Coordinator | Billericay | 12 May 2016
Great place to work
Since joining Hallmark Care Homes I have been supported to complete two professional qualifcations and have been promoted twice. The company is incredibly supportive and offers a great work life balance. There are occasional weekends involved in my role, which are actually quite fun and help you get to know other team members you wouldn't usually spend time with. The company has a very good ethos and really values its team. We don't say the word staff here, we're a team, working together to achieve our goals.
ProsExcellent opportunities for progression, support for qualifications, happy culture and effective work/life balance
5.0
Receptionist | Surrey | 16 Sep 2019
Fulfilling/Rewarding
I have been at Hallmark Homes for almost a year and it has been a wonderful experience for me. Training is a Hallmark priority and is informative, enjoyable and ongoing. Everyone is given time to learn at their own pace. The whole team are friendly and dedicated. I find the Management Team understanding and approachable. I have not had any concerns but I am confident that if I were to, I would be listened to and my concerns would be addressed appropriately. Above all, the most enjoyable part of my job: I get to see and chat to the Residents enjoying many activities and entertainments, in the café every day.
ProsFlexible rota.
ConsCould benefit from a larger car park.
4.0
Grounds Maintenance Worker | Tigard, OR | 21 Aug 2018
Nice people
I worked at a landscape manager and general handyman. I honestly don't know what the culture is like now. I haven't worked there since 2003. It was a good place when I was there, however.

Questions and answers about Hallmark Care Homes

How are the working hours at Hallmark Care Homes?
Asked 10 Jun 2017
Long 12 hour shifts, unpaid break, poor staff room facilities, not allowed to leave premise for break
Answered 25 Jun 2020
You will be asked at the interview what contracted hours you would like to apply for. If you have little or no experience do not over estimate yourself! Best advise start with less hours and increase them once you feel more confident and you have better understanding of the job. The health care assistant or senior carer jobs are not the easiest jobs in the world but they are very rewarding and you will have an amazing opportunity to meet a lot of great people once you join the team. And rest assured that the best ones in the sector are working for Hallmark care homes!!!
Answered 26 Aug 2019
What is the interview process like at Hallmark Care Homes?
Asked 27 Mar 2017
Very disorganised and unprepared on the interviews side
Answered 25 Jun 2020
Very disorganised and chaotic, undertaken in a tiny store room-no apologies were made. It was embarrassing. The interviewer was not experienced and was having great difficulty reading the questions. She had a vacant look on her face and was not at all engaging. She is now a senior nurse! And a bully. Very unprofessional experience and gave me a bad feeling from the get go, I should have gone with my gut and turned down the job, it was a taster for things to come, luckily I’m out of there now. Don’t work for this company!
Answered 7 Jun 2019
What is the Hallmark Care Homes employee discount?
Asked 12 May 2017
There is no discount or benefits
Answered 25 Jun 2020
That’s a fake fact they say to bribe you to work there. They’re not recognised in the high street. Remember, the reason they win awards is because they pay to enter them, they’re not this super famous company that can give you discounts at shops.
Answered 29 May 2019
What should you wear to an interview at Hallmark Care Homes?
Asked 10 May 2017
Depending of the position but obviously you have to look smart and presentable.
Answered 26 Aug 2019
Full radiation suit to keep their toxic out
Answered 17 Jun 2019
What tips or advice would you give to someone interviewing at Hallmark Care Homes?
Asked 15 Oct 2018
Long interview, expect to be personally profiled and analysed
Answered 31 Jan 2020
This company is desperate for anyone, go elsewhere
Answered 17 Jun 2019