Working at Hermes: company overview and reviews

834 reviews
Hermes ratings
Average rating of 834 reviews on Indeed
2.5Work-life balance
2.2Pay & benefits
2.1Job security & advancement
Hamburg, GM
5,001 to 10,000
$1B to $5B (USD)
Transport and Freight

Popular jobs at Hermes

 Average salarySalary range
268 salaries reported
per hour
3 salaries reported
per year
166 salaries reported
per hour
107 salaries reported
per hour
2 salaries reported
per month
Salary satisfaction
of the employees are satisfied about their pay
Based on 3962 reviews

Hermes reviews

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Overall reviews at Hermes

Warehouse Worker | Weybridge | 5 Jul 2021
I could write a book about working at Hermes brooklands weybridge.
I could write a book about working at Hermes brooklands weybridge, I have never worked in anywhere like it & i worked there for over 10 year's, Totally unorganised not enough staff every night or mostly every night, People walking out that had just started that night etc,etc i could go on but i will not as anyone who has worked for Hermes would say the same all the depot's are the same & have a big turn over of staff & accident's happening in all their depot's, Broken equipment especially pump trucks that don't pump & need servicing where they have fallen off the back of the lorry or something & the electric pump truck's & even the forklift's sometimes, Wheels broken on the cages we used, Broken brooms etc you name it i'm being serious, You have never seen a work place like it, You relied on a text message every day from when i started there not just me but everyone telling you what time the shift / shifts are starting, Mostly all the time there was never enough time throughout the night too get everything put down the belt sometimes it would be a big push too get everything down the belt the reason could be late trailers & van's or there was more volume then expected with the amount of staff etc,etc, Every workplace does not run like clock work but that all depends how organised the workplace is etc,etc & it is probably still the same now & in all their depot's, No one care's & the amount of stealing that goes on is unreal, I could go on & on but i will just leave it here, H
ProsNothing at all.
Delivery Driver | Swindon | 18 Feb 2020
Poor management team
Very poor of management team that I force to quit and need lots get improve thing that shame I left because I was enjoy meet all at shop staff it alway smile & happy when drop delivery & collect pick up If all done improve that I would be stay
Customer Service Representative | Morley | 24 Mar 2020
Avoid at all cost!!!
No hygiene in any buildings Management always on breaks and never take on any responsibility or do any work themselves No job security So much Favouritism- only way to work your way up is to kiss upto management Use workers when busy and throw them away afterwards Management do not appreciate any work Expect you to bend over backwards for the busines, when they can’t do the same for employees-expect to work extra hours with no pay or notice If you’re friends with the management, you can get away with anything (not do work, take longer breaks) Management have no people skills-treat workers like animals
Transportation Supervisor | Warrington | 9 Oct 2020
Good workmates
Had the worst line manager paul curnane a total bully i loved my job but was forced out by this guys and i really miss the team there excellebt staff and people
ProsLong hours
ConsManagement terrieble
Courier | Stirling | 20 Nov 2019
Lots of fresh air. Each day was different, depending on the area being allocated.
Courier in Stirlingshire area , with no two days being the same. The job pace was quick with up to 120 parcels each day. When the weather was good, a most pleasurable job.
Fellow | Leeds | 26 Mar 2016
Fun work place
I have a proven track record of managerial experience and training people to a high standard. My knowledge comes from over ten years in the customer relations field and I have grown with each new promotion. However, now I feel a career path is what I wish to gain at this stage of my life. Given the opportunity I would relish the challenge of a job like this and showcase my abilities to your company. I work excellent within a team environment and equally as good when working alone is required. Hermes allowed me to improve on already learnt skills and become better as a person and as a working professional.
ProsExtra pay good rates for weekend and bank holidays.
ConsObstructive adherance system.
Delivery Driver | Dundee City | 23 Nov 2020
very poor field management, always on phone sorting somerhing, normally no pay in bank, always having to wait on vans appearing late, then getting limited time to deliver, i t was a poor experience i have to say, would not recomend to a friend,,,
Night Manager | Glasgow | 27 May 2020
Good Salary but be prepared to work extra hours
Spent 12 years working at Hermes doing different management roles throughout the Scottish Network, Edinburgh, Perth, Eurocentral depots The salary's that are offered are industry leading but in turn you are expected to be available 24/7 7 days a week and it is also impossible to take your annual leave due to work commitments. Bonus system is good but criteria isn't always fair as lots of the measures you need to meet are outwith your control. Since I've left the company seem to be finally listening ref depot structure so I would recommend working with Hermes.
ProsPay, Bonus
ConsSupport when your are new to a role, Hours, Family friendly, Communication within higher management
Outsourcing Manager | Leeds | 24 Dec 2019
Poor management
Clique based, incestuous senior management team, who do not allow outliers to progress. Began to progress, however once your face does not fit, they will force constructive dismissal upon you.
Business Development Manager | United Kingdom | 8 Apr 2021
BDE Role at Hermes u get paid like your working in a warehouse mini wage
As a Business development executive for the parcel shops, u will be paid mini wage, they don’t look after you. Work load will never match your wages. If your looking for fair wages forget working for Hermes. I have recently left the company and many more are to follow. Hermes offer teenage wages to full on adults and expect them to be loyal. I would say people keep looking else where, other companies are offering 37,000 to 45,000 relating to what you would be doing at Hermes. Not a good company to work for, u will sign up new stores and get no commission, even on the volumes generated by your stores. U are better off working in a takeaway shop and earn more money. Hermes are very afraid to reward the BDE’s, honestly no commission on sign ups, projects taken on. No reward
ProsGood people
ConsLow wages
Driver | Day, ON | 31 Jul 2020
Don't bother.
If you're lucky, you'll maybe get £100 - £200 a week. Loading procedures do not exist and you won't get any help from what they call field managers. All you get is the zero hours possible chance of maybe picking up a day or two at stupidly low parcel rates (41p per parcel in town/city locations). You get to use your own vehicle with all the wear and tear and maybe break even in a year. Their phone app (yeah, you have to use your own phone too) is useless and the scanner only picks up part of the time. You get 4 weeks of access to their route optimisation software but really it does nothing and cannot work out ETA's. The mapping software is so vague you may as well sling your drops in a field and take a photo mid air saying 'well, I got it as close as your f**king software'. Really, if you want to work as a courier, these are not the people to apply to, even if you're totally skint. I worked as a central London dispatch rider for years without missing a day, the routes and management here are scary and the rates below minimum wage, way below.
ProsPros? There are none.
ConsEverything, see review
Customer Service Representative | London, OH | 25 Jul 2021
It's a job
20 years and I'm still on same rate. It's paid my bills but you get no recognition ..stuck in a rut need to move on and start enjoying my work .It's a job that's works around your life but no incentive or progression.
ProsWorks around kids ect
ConsCar repairs ! Not respected

Questions and answers about Hermes

What should you wear to an interview at Hermes Parcelnet Ltd?
Asked 8 Apr 2017
We want to make sure everyone feels comfortable in their role, Hermes operates a 'dress for the occasion' clothing policy whilst at work, which also includes safety clothing wherever necessary. What to wear for an interview depends on the role you're applying for but should be reflective of the job you're interviewing for. If in doubt, smart casual would be a good way to go.
Answered 6 Nov 2019
Slip into something casual and colourful preferably a Morris dancers costume
Answered 5 Jul 2019
How should you prepare for an interview at Hermes?
Asked 8 Apr 2017
Make sure that you turn up
Answered 28 Dec 2020
Informal and dress down ... serious minded and show observation skills
Answered 22 Jul 2020
Do you have to pay for your own petrol as a courier/driver?
Asked 13 Apr 2017
Yes you pay your own fuel, but also a lot of people fail to realise the how high the vehicle maintenance costs are. Dont forget that you are constantly stop starting, you find yourself going up and down kerbs and a lot of time on backstreets going over potholes and speedbumps. The wear and tear on you car is huge be prepared for regular trips to the mechanic for starter motors, clutches, brakepads etc. Id say you should budget around £3-5 per day on top of your fuel. Dont forget you will also need enhanced insurance cover, and be prepared for the occaisional knock as you are constantly backing in and out of tight spaces and always in an extreme hurry to hit targets.
Answered 6 Nov 2019
As a self-employed courier, you drive your own vehicle and are responsible for your own vehicle costs and other costs associated with providing services to Hermes. You can choose between becoming a Lifestyle Courier or an SE+ Courier which have different benefits, you'll be given information on both options as part of the application process.
Answered 6 Nov 2019
What is the interview process like at Hermes?
Asked 19 Dec 2017
when can you start and can you use your own vehicle
Answered 1 Oct 2020
Turn up at coffee bar, met manager with laptop, 10 minutes interview, offered job after 10 minutes
Answered 10 Aug 2020
How are the working hours at Hermes?
Asked 19 Mar 2017
All hours of the day and night
Answered 22 Jul 2020
Guaranteed 37.5hrs a week
Answered 9 Mar 2020