Never in my life have I seen a management team that gets moved around more, every 6 months we had a new store manager. This was very frustrating as most of the time these managers were forced into taking the other stores and as we were not one of the more profitable stores we were at the bottom of the priorities list. This was in situations where if we needed more staff on the floor to combat shoplifting, which happens a lot, we were declined. We never received a refurbishment for years and the shop was out dated by other stores in the area massively because of this clear neglect.
A few things to note about herons (my opinions)
1. Shoplifting - this happens very frequently in herons and quite possibly higher up (area manger) couldn’t care less, if you had shoplifters, you received a higher shrink and stock loss which then the area manager takes hours from the store to recoup this lost money. Then you don’t have enough staff and are normally working 1 manger and 1 till staff who also had to cover the whole shop floor which makes it a prime target for more shoplifters. If this confuses you to read imagine working like this for 5 years.
2. Hours - working in herons PTSA’s are given 12 hour contracts which are not near enough to live on comfortably but for younger people and students this can be great as one of the only positives is the flexibility of this company. However, the inconsistency of these hours is very frustrating as one week you can work just 12 however next week
Overall good workplace with plenty of opportunity to progress internally throughout the business
Been driving for just over 5 years now for Heron after doing their Warehouse to Wheels programme. Your days will fly by as you deal with some challenging shop manoeuvres, the public, and getting the cages into the shops. Then repeat this again for your other 3 or 4 shops. This also has its plus points with it being "job and knock" there's a few runs which can have you doing a 6hour or less day. (less so nowadays but it's definitely something which is a bonus when comparing to other driving jobs!)
I've read reviews which mention office staff and I'd like to say that my experience with them has been positive. They'll have a bit of banter and if you've got something important on, they'll do their best to change start time or morning/afternoon shift to try help. Also, if you're a new driver and you're struggling with some shops, they'll try their best to not send you to the silly tight ones. They'll also not just throw you in at the deep end, they'll send you out with workplace trainers and other drivers until you feel confident, and are always there at the end of the phone for if you need them for anything on the road.
The company does have a fair few benefits, 10% off at Heron and B&M. CPC paid for (and takes place inside work time!) Medicals and has a good overtime rate (just upped to £205) and with the shift pattern 5 on 3 off, you're still getting some decent rest in afterwards. There is free parking but the new site for drivers is down past a waste recycling place and a
ProsGood employer, (some) short days, fairly good benefits
I worked at Heron Foods Warehouse Melton for exactly a year.
In the year my father died which was of great upset to me and have struggled a bit since privately and not been able to talk with anyone ,with no support from work at any stage.
I took three sicknesses over a six month period which was no fault of my own but at Heron you are made to feel like a criminal ..its frowned on greatly as i found out with the loss of my job over the three sickness periods.
i was a good worker with above average pick figures and got on with staff and employees alike and really enjoyed my job .
At the management meeting (which was only one person from management(,a floor manager) and someone from HR taking notes) i was on they said they had to let me go because they said i was still on probation even though i had been there a year and couldnt extend it which i found strange ..after a full year i shouldnt have been on probation still anyway and says its only a 9 month probation period in the contract they give you. The 3 month extension should have been finished as well so why couldnt it have been extended further with me been there a full year already. .
My freezer team leader on that day i was sacked was very shocked and would have spoke up for me if he had known he said and couldnt understand why i had lost my job as much as i was shocked ...because believe me i was totally shocked...why wait all that time to finish me when my absences where from months before .
They took half an ho
ProsFair wages, weekly pay, free drinks at breaks
ConsHigh turnover of staff, easy to get asked to leave in an unfair way if they want you out
I joined Heron Foods almost 22 years ago as a Warehouse Supervisor working on the twilight shift. The warehouse was going through a transitional period at the time and soon enough I ended up as a Night Supervisor. I was given lots of opportunity to learn many different aspects of warehouse and Transport in those early years. This gave me the opportunity to progress within the Heron Foods operation. I have held numerous roles during my Heron career which have included Night Shift Manager, Warehouse Operations Manager and Transport Manger roles before ending up in my current position overseeing the Transport operation.
Joining Heron foods has proven to be the best career decision that I could ever have made; I don’t know of any other business out there that gives its employees the chance to progress like we do here. I have taken great pride in seeing and assisting in the progression of so many amazing people during my years here and I know Heron Foods has a great legacy and future ahead because of this.
The Warehouse/Shops to Wheels program that we run is industry leading and is something which many other businesses have now followed suit in introducing. Putting these fantastic individuals through the full process of becoming an HGV driver to then assisting them until they become competent HGV drivers is something I am extremely proud of.
I have also seen so many colleagues progress from Warehouse Pickers and HGV drivers in to Supervisory and Management positions. Heron has a
I joined Heron last year because I had found I was no longer enjoying the role I had as Store Manager for a rival Multiple Retailer. You may well have the same experience as I had found where you spent much of your day in an office based role with copious amounts of admin, Teams call, returns to complete etc. I found I was getting less time to spend with my team developing them, and crucially less and less time with the people we exist to serve, our customers.
Heron Foods is different. Here the focus is on running a tight efficient ship, where we focus on our shop floor and you get hands on time with your teams and your customers throughout the day.
You will spend time merchandising shop space with fast moving lines, able to put your stamp on the store. Our shops are community based where you get to know your regular customers. You will work with great people and will spend time on the shop coaching and developing your teams.
Area Mananger's will as you would expect hold you to account, but crucially they are also there to offer support, advice and help you to develop and grow the business.
There is an excellent e learning platform within the business that supports the hands on training you will receive in store. This platform assists you when rolling out training to you team.
The job can at times be exhausting, you will work hard, the role is physical and hands on, but so rewarding. You are able to order up on the lines that you know will work locally, and
Firstly I would like to state that during my time at Heron Foods I have met some amazing people, not just in my IT department, and this is no way a reflection on the people who I speak to on a daily basis.
Starting Heron as a 1st line engineer back in 2019 was my first job in IT and was made to feel very welcome by other colleagues in the 1st/2nd and 3rd line department. From the start I was never really given the impression that my head of department was interested as there was never any real communication between us or taking an interest in me as a person. As time went on I began to understand that the department as a whole was made to feel like that, through no fault of their own. The staff moral and not feeling wanted is a huge part of why me and all my other colleagues left the 1st line department. When the company pay less then the national average salary you'd think they would offer some sort of benefits or incentives but there really isn't any. 10% off your Heron or B&M shop benefits them more than us.
The company's lack of understanding and compassion during Covid really did open my eyes. My sister who lives at home with me caught covid quite early on as she worked on a covid ward at Hull Royal. During my isolation period, I was put on SSP despite being fully fit and able to work from home as the company decided 'I;m not allowed to work from home as other people in the business can't'. This is just one example of how the business goes above and beyond to 'help its
Best employment I've ever worked for, I started working for Herons at the age of 16, two weeks off turning 17 as a college student and the company was very accommodating to me being a student, I was able to work as many hours as I could due to me being at college. I was trained using the till , the lottery machine, and the pay point machine.
A typical day at work would be turning up and either going on till or beginning to put stock out. Days varied depending on the needs of the store, sometimes I'd change displays , do planograms, clean, work on till or put out stock, or all of the above in one day.
At this employment I learned how to operate a till, how to do a planogram, how to change a display, and how to use lottery and paypoint. I also learned how to do challenge 25 and stop shop lifting and the correct way to respond to it, and other issues the store may face.
The management were friendly, hard working , caring, and understanding. At this employment I was able to reach my full potential and it raised my confidence, I met a wonderful group of people at this employment and the store was able to work around my student schedule.
The workplace was upbeat, friendly, enjoyable, efficient , hard working, positive.
The hardest part of the job had to be initially learning how to work the till, but once I'd been there a while it came naturally.
The most enjoyable part of the job had to be the staff, and our regular customers who'd have a chat on the till, it
This company is an absolute chambles that treat their employees like something on the bottom of their shoe.
I worked at Heron for around 6 months but in all honesty I'm surprised I lasted that long. At the start your given no training, put on a till and just expected to know everything. Many new people along with me felt we had just been thrown into a job not really knowing what we were suppose to be doing.
The senior management at Heron Foods are absolutely shocking! rude, self centred and unapproachable individuals that are only bothered about themselves. I think the skill set required to be a manager or supervisor is just to be mean, aggressive and make everyone below you seem inferior to you! If this is the calibre of managrment they have running there shops I would hate to think what the Head Office are like!
The area and regional managers are no better either! They come in sit on their laptops and the only time they speak to you is to critics you when you've supposably done something wrong. Every couple of weeks we would have a stock take on a Sunday, and it was another opportunity for The Area plus Store manager to dig into you about the way you're underperforming! There was never any positives and quite frankly it was belittling. An Area manager I quote said "If I find someone leaving boxes on fridges again I'm going to break there legs" very professional.
Nothing's never good enough for Heron Foods, my advice would be to stay away like many people have
I've been with the company for nearly 5 years as a store manager, a lot has changed, some for the good but probably more for the worse.
For context, this is my 2nd review. I recently deleted my more positive review, at the time it was a fair and balanced reflection with how I saw the company. I championed this company.
As times changed, my review changes.
As in all walks of life, it depends on who your manager is. Some managers are great; others....
The job and company is face paced, always lots to do, change is constant.
There is a high expectation in the delivery of compliance, with they little thought or care about the staff that have to deliver.
A company with no heart or care towards it staff. Staff in the office get 3% payrise. Warehouse staff get really good bonuses. Drivers have got 7% in 3years. Managers get minimum wage rise, store managers got 0% or 1.5% payrise
One of the Herpn values is honesty. Feedback is ignored.
Loosing sight of the fact that the customer and therefore the stores that serve them should be the centre of everything we do.
Customers are not the company's primary focus, instead losing its own identity. Managers are leaving in droves.
There is such a focus on compliance, that we wrap ourselves up in it. The store managers job is now impossible, as it is impossible to comply with all the compliance, it contradicts itself at every turn.
There is a particular team in the office which is toxic and divisive, ruling through fear or ignora
Heron foods is a fast paced retailer, where the customer is met with new offers daily. The staff all need to be up to the challenge of having good product knowledge and being able to merchandise new lines into the shelves regularly.
I started working for Heron approximately 3 and a half years ago, as a Store Manager. I had a background in retail, but Heron was a very ramped up version of what I knew, never had I changed promotion areas everyday. The offers are quickly changed and sometimes don’t even last a couple of hours before a new product is in their place. It’s challenging and demanding daily, but also exciting and eye opening, a new Heron employee usually ends up spending their wages on the offers, not believing the value!
I had been in the role in my original store for just over a year when I was approached by my Area Manager saying there was a new store opening and would I be interested in Managing it. I jumped at the chance to be part of this new opportunity. I was able to sit in on interviews, pick my team, support a new staff force and open a new concept “Silver” store. I know the stress of opening a new store and so quickly had an affect but the hard work came together and the store was a success. Just recently, my talent was recognised again when I was offered the role of Training Academy Manager, where I support new Store Managers in their training and help them in their new stores.
Heron also, I found, has a small enough Store Support Centre to offer what
Pros10% staff discount at Heron and B&M
Questions and answers about Heron Foods
How does someone get hired at herons foods? What are the steps along the way?
Asked 20 May 2017
Apply on indeed or drop a cv in a local store
Answered 1 Sept 2021
Apply online or ask instore always vacancies
Answered 21 Apr 2021
What benefits does Heron Foods offer?
Asked 1 Oct 2018
Discount, pension and very poor training.
Answered 3 Jul 2021
Answered 1 Apr 2021
What should you wear to an interview at Heron Foods?
Asked 1 Jun 2017
If you want the job you go dressed for the job and how you feel that the customer sees Heron foods.
Smart yes you can do casual smart yet go the extra bit.
Answered 2 Nov 2020
Nice black trouser and nice blouse no jeans
Answered 21 Feb 2019
How often do pay and performance reviews occur at Heron Foods?