Holland & Barrett

Working at Holland & Barrett: company overview and reviews

Holland & Barrett
Holland & Barrett
2.8
508 reviews
Holland & Barrett ratings
2.8
Average rating of 508 reviews on Indeed
2.7Work-life balance
2.6Pay & benefits
2.8Job security & advancement
2.5Management
2.6Culture
Headquarters
Holland & Barrett International,Samuel Ryder House, 7 Barling Way, Eliot Park, Nuneaton ,CV10 7RH
Employees
5,001 to 10,000
Revenue
Unknown
Industry
Retail

Popular jobs at Holland & Barrett

 Average salarySalary range
Retail Sales Associate
13 salaries reported
£8.67
per hour
£6.65-£13.05
Supervisor
3 salaries reported
£9.45
per hour
£6.65-£14.20
Store Manager
1 salary reported
£9.51
per hour
£6.65-£14.30
Sales Assistant
1 salary reported
£8.66
per hour
£6.65-£13.00
Sales Advisor
2 salaries reported
£8.44
per hour
£6.65-£12.70
Salary satisfaction
42%
of the employees are satisfied about their pay
Based on 563 reviews

Holland & Barrett reviews

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Overall reviews at Holland & Barrett

5.0
Personal Assistant to Director | Nuneaton | 19 Apr 2017
Fun and productive
Getting to work everyday and knowing what was going to happen was fun and exciting. The staff and management were excellent to work with and staff morale was high. It was enjoyable going to work every day.
ProsEverything
ConsNothing
4.0
Customer Service Representative | London | 15 Mar 2015
A great place to work and to improve your knowledge in management
Great place to work in . co-workers being very helpful. Management team is really helping for advancement. Great courses and classes to improve your knowledge about product and management. Too many hours and too many days in a row (8-9)
ProsGood salary. Great bonus.
ConsLong hours. Too many days in a row.
3.0
Branch Manager | Winchester | 21 Oct 2019
a Great place to progress, but not to stay
Holland and barrett is constantly turning over staff, so there are always advancement opportunities. On the downside, they are always turning over staff for a reason.... below average pay, toxic culture, and a very high dependance on your line manager for your experience with the business.
4.0
Assistant Store Manager | United Kingdom | 25 Jun 2018
Great company and team.
The NVQ training was great. Good team spirit on every level. Great product. The educational side could be tailored to your own interests within the field.
ProsTraining, product, discount, teams.
ConsWorst wages I've had since 2003, worst management salary I've ever had.
3.0
Sales Manager | Birmingham | 7 Sep 2020
Relaxed interesting job
Good job good pay good development opportunities. Monthly training questionnaires knowledgeable staff. Not flexible around other commitments and family life
ProsDiscount can work up through the company
ConsNot great hours for people with young children
4.0
Supervisor | United Kingdom | 24 Nov 2017
very productive
A typical day at work would be nice and joyful, the team all work together to beat the targets for the day and enjoy working together as a whole. A strong team
5.0
Nutrition Consultant | Wood Green | 9 Sep 2016
the experience
Great place to work surrounded by numerous problems which need solving, really enjoyed my time there but management was poor and security was also. I worked really really hard, had great feedback but it was never acknowledged and there was no clear leadership in the store.
Pros25% off
ConsNo respect or value
5.0
Sales Advisor | London | 18 Feb 2021
Pretty good place to advance in
Theres so much potential here. You get qualifications in nutrition, learn about all the products, and each full course you complete in training, you get like 30p payraise per hour. By the time i left I'd gone from 7.50 an hour to 9.50 an hour.
Pros25% discount on top of current promos.
ConsDepends which manager you have, some employees are best kept away from, people come to the store to steal things of value, you get the occasional know it all customer who tries to teach you about your job
1.0
Associate Manager | North Yorkshire | 8 Sep 2020
Awful company - AVOID
I began in a small store as an associate. There were enough staff members, good targets, just a few KPIs and focus was on customer care not selling unnecessary products. Over the 8 years I was with H&B I progressed through the company. The training when I began was reasonable, adaptive to learning styles, considerate of learning disabilities and reflected in the pay. Now it's restrictive to one particular learning style, colleagues are rushed through and pay is not competitive and suitable for the level of training expected. Stores are not given adequate resources, there are stores with no common areas or facilities for the disabled, places with just a sink in the stockroom with a cupboard and this is designated the staff room/kitchen, no tables or chairs for lunch breaks. There were expensive changes with new back office systems and hand held scanners (both of which were implemented too soon and took months before they functioned properly) and yet stores were suffering a recruitment freeze (staying understaffed), told they couldn't cover staff holiday/sickness and told they couldn't even order toilet paper to save money. During my time as a manager I was strict with rotas and adhering to hours allowance, yet staff had incorrect pay and I had to chase this up with payroll and it would take weeks sometimes months to correct the error. Staff safety and well-being is not considered at Holland & Barrett. Staff are expected to lone trade, this will sometimes be all day in a busy h
ProsNone
ConsNo work life balance, LONE TRADING, unrealistic targets, excessive KPIs, no concern for staff welfare, inadequate resources, poor pay, staff shortages/high turnover, poor priorities, incompetent departments.
1.0
Supervisor Assistant | Dundee | 10 Jul 2014
Avoid at all costs - appalling place to work.
PRESSURISED ENVIRONMENT I was expected to pass a number of tests within strict time limits. As there wasn't enough time to do the workbooks during the working day because staffing was so poor, I spent a huge amount of my own time after work and on days off doing the work. Bear in mind, this is all for bog standard minimum wage. There was a huge amount of pressure on all of the staff to pass these tests or face getting booted. I was a supervisor and did a test called an RMP which qualifies you to open/close and run the store. Holland and Barrett are all about "progression", so what you may initially think is a 16 hour a week job, soon becomes you being pressured to take a management course and so forth. Great for some, but not for all. LONE WORKING "Hello, I'm looking for this product." "I've checked on the system and it says we have one in stock. As it's not on the shelf, it must be in the stockroom." "Excellent, can I have it please?" "I'm afraid as I'm the only member of staff, I can't leave the shop floor to go and get that product, so you'll need to come back when my associate starts their shift." Expect to have to apologise for something you know doesn't make any sense and it's your fault. Utter nightmare. UNPAID HOURS During a full time day (of which I did at least three a week), I was paid between 08:45 and 18:00. I was expected to start work at 08:00 and often didn't finish until well after 19:00. (Even later if the Area Manager was coming to

Questions and answers about Holland & Barrett

What is the organisational culture at Holland & Barrett?
Asked 10 Jan 2018
It’s not organised. They couldn’t run a p&@s up in a brewery
Answered 23 Feb 2021
Very pushy and hard selling. Definitely money first, supposed to be selling the customer what they need but its more about selling each customer at least three items per basket and transaction value of no less than £17 even if they have only come in for a snack. Then you have to sell them a magazine, sign them up for the loyalty scheme, sell them something from the counter. Like I said very pushy and profit first, staff? Bottom of the heap
Answered 29 Aug 2020
What is the work dress code?
Asked 10 Apr 2017
All black uniform
Answered 30 Oct 2020
Far too strict I don't care who serves me as long as they know what they are o about coudnt give a monkeys
Answered 6 Sep 2018
How does someone get hired at Holland & Barrett? What are the steps along the way?
Asked 28 Mar 2017
Friends and family can also help you get a job in Holland and Barrett.
Answered 24 Jan 2019
I have just been appointed as a supervisor and have my induction day on Monday. I applied via an advert on Indeed - but H & B also advertise all their vacancies on their own website. I was contacted by HR who offered me an interview at two different stores - one of which was very close to where I live (I hadn't seen the advert for that position). I went for an interview at one store on a Wednesday and the other on the Friday of the same week. I felt that the interview on the Friday had gone better than the first one and this store was close to my home. I got a call a couple of hours later from HR offering me the job. I don't know if that is the process in the whole of the UK - but this was in Greater London.
Answered 13 Apr 2018
How do you feel about going to work at Holland & Barrett each day?
Asked 24 Oct 2018
Warehouse. Dread. Anxious. Scared
Answered 23 Feb 2021
I feel very anxious because you have targets to meet every day, if you don't meet them your area manager gets on the managers back as to why these aren't being met which in turn the manager gets on your back and I am constantly told I am not doing my job
Answered 29 Aug 2020
I have tattoo on my lower arm I have seen some reviews and it seems they don't like visible tattoos. I have accepted a job but they haven't seen my tattoo yet! 😮
Asked 7 Oct 2018
Offer to cover it or hope that your Manager sees beyond your tattoo. Many employees have tattoos and coloured hair!
Answered 29 Sep 2019
Hide the tattoo as best you can some area managers are ok with them but higher management do not approve
Answered 2 May 2019