Iceland Foods Ltd

Working at Iceland Foods Ltd: Company Overview and Reviews in the United Kingdom

Promotional banner for Iceland Foods Ltd in the United Kingdom
Iceland Foods Ltd
3.3
2396 reviews
Iceland Foods Ltd, UK Ratings
3.3
Average rating of 2396 reviews on Indeed
3.1Work-life balance
3.2Pay & benefits
3.0Job security & advancement
2.9Management
3.1Culture
Headquarters
Deeside, UK
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Iceland Foods Ltd in the United Kingdom

 Average salarySalary range
34 salaries reported
£10.07
per hour
£6.65-£15.10
13 salaries reported
£12.46
per hour
£6.65-£27.35
1 salary reported
£440
per week
£200-£700
2 salaries reported
£30,000
per year
£15,000-£47,000
11 salaries reported
£9.05
per hour
£6.65-£13.60
Salary satisfaction
53%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 6588 reviews

Iceland Foods Ltd reviews

Popular jobsSales AssistantDelivery DriverRetail Sales AssociateDuty ManagerCashierShop AssistantCustomer Service RepresentativeStore ManagerSupervisorOrder PickerCustomer AssistantCashier/SalesDriverGeneral AssistantSenior SupervisorCleanerStockerManagerAssistant ManagerWarehouse WorkerStocking AssociateAssistantDeputy ManagerStore ShopperSeasonal AssociateTeam MemberTrading ManagerClient AdvisorCustomer Service Associate / CashierStackerTeam LeaderVan DriverDelivery CoordinatorTruck DriverCashier/StockerFrontlinerSalesTrainee ManagerAssociateCustomer Care SpecialistFront End AssociateOperatorPackerRetail Assistant ManagerSales AssociateSales ManagerStock SupervisorUnited KingdomFloor StaffProduction AssociateRetailSupervisor AssistantTeam SupervisorAdministrative AssistantAdministratorFood ManagerManagement TraineeStock ManagerWarehouse LeadDogsbodyForklift OperatorGrocery ManagerHousekeeperMerchandiserMugPersonal ShopperReplenishment AssociateRetail SupervisorSales ExecutiveSales LeaderSecurity OfficerSenior Assistant ManagerShelf FillerStaff AssistantAdministrative ClerkApprenticeArea ManagerAshford kentAssistant SupervisorAssistant de Direction (H/F)Backroom AssociateCLEANERICall Center RepresentativeCasual / Relief Staff - Part TimeChange AnalystCheckout ManagerCoachConsumables AssociateCoordinatorCurrent position - workerCustomer Service ManagerCustomer Service SupervisorCustomer Support RepresentativeDelivery PersonDepartment AssistantDepartment SupervisorDesignerDmDogs body.DonegalEngineerExecutive AssistantFood Service AssociateFood and Beverage AssistantFreezer WorkerGeneral MaintenanceGoodGraphic DesignerGrocery AssociateHDDHead of FrozenHome ManagerHuman Resources AdministratorHuman Resources AdvisorHuman Resources ManagerI loved working at Iceland they was a good teamIceland FoodsIceland foodIceland storeInternInventory ManagerIrelandKentLabelerLead CashierLeicestershireLiaisonLine LeadLitter PickerLogistics PlannerManufacturing SpecialistManutentionnaire (H/F)Market AssociateNight StaffNorth devonOffice AdministratorOffice SupervisorOnline pickedOperations AnalystPT AssistantPackagerPayroll CoordinatorProduction AssistantProduction CoordinatorProduction WorkerProject ManagerQuality Assurance TechnicianRefrigeration EngineerRepartidor/aRetail AsisstantRetail ManagerRetail WorkerRoscommonSales AdvisorSales RepresentativeSalespersonSenior Internal AuditorSenior superveiserServerService AssistantShift LeaderShift ManagerShop ManagerShop workerSlave/mugSpecialistSupply ManagerSurveyorTelephonistTesterTillTrade AssistantTraineeWest YorkshireWork Experience PlacementYard Workercheck outfreezer manmany rolesmonkeyreatilshop floor workerstacking shevesunited kingdomwork experiance
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Overall reviews at Iceland Foods Ltd

1.0
Senior Supervisor | Runcorn | 21 Apr 2014
The 19th century Workhouse AKA (Iceland Foods)
Senior Supervisor ICELAND - Runcorn Responsibilities I am reviewing this company based on what happened to my husband He was a senior supervisor for an Iceland store in Runcorn The store was owned by Cool Trader when he first went there which was Icelands sister company, in 2012 Iceland sold the Cool Trader stores all except four to Herron Foods The top four were taken over by Iceland one of which was his store The first thing to take place was the promised 12 weeks training being cut to just two weeks and very little signed off on the training file he was given He was then quite Frankly thrown in at the deep end once the Runcorn store was re-opened after the re-fit They promised to support them by saying the store would have an Iceland manager and half and half Iceland trained staff and Cool trader staff, this again was a broken promise all the old Cool Trader staff returned to their store with my husband no trained Iceland staff at all except a temp Iceland trained manager who had little to no interest in continuing the training as he know he was only there a short time till the full time manager was assigned to the shop My husband had had a small pay increase as Iceland do pay more than Cool Trader did but for this from day one he was expected to give up hours upon hours of his time unpaid to plug in the gaps for the understaffed store and also give up breaks and days off to cover for people, he would work 12 + hours as the norm which he was only paid
Prosnone at all
ConsEvery poss one you could think of
1.0
Sales Assistant | Lancashire | 8 Jan 2022
A Traumatic Experience
Starting working here, I enjoyed it! Around 6 months later is when things started to go downhill. I was put on a shift every single day for up to 11-14 days and asking for a day off in between was hard as it was always "no we are understaffed sorry." Shift changes are supposed to be at least 24hrs in advance but you would get a text in the morning asking to change shifts or have a longer shift (or come in early etc). If you said no, when you went in someone would subtly try to find out the reason why. I did 50hrs one week and managers simply laughed. I was exhausted. During Christmas time, everyone was under the impression it was going to be super busy which means shifts will be longer. This was something said by my managers too. I had one day off in December which was Christmas day. When I brought this up to my managers, they laughed at me and called me stupid behind my back (later told to me by someone else). As I was apparently supposed to know that the system automatically gives people their days off and it isn't something the managers do themselves. Working 2 weeks in a row wasn't abnormal for me at the time so I spoke to them about it early on (but still got laughed at). I was due for an 8hr shift but in the morning that day, I was told to do a 10hr shift. My manager wanted to give me a 30min break. I asked for 1hr and they said "that's fine for you but not for me." But I pushed for my break. (At this time, people doing 9hr shifts were given an hour automaticall
Pros- 10% discount, sometimes 20% on selected weeks - Free uniform
Cons- Everything
1.0
Senior Supervisor | Cowley | 12 Nov 2019
Horrible experience
I started working for Iceland In Sept. I was hired as a senior supervisor and I was told that the manager wanted a firmer hand whilst dealing with staff which would include keeping them in check and ensuring all jobs were followed through correctly. I was told that i was expected to be the floor manager and over see all aspects of the shop. Within one week i was left alone with no training but an induction video! It was one of my worst experiences to date as not only could i not understand the operations but i also looked weak in front of the staff on arrival. A couple weeks passed and still no training, although we now had a store manager come and do training with my manager whilst i was left in the weeds. every day they were side by side whilst during my 8 weeks there i had one training session. it simply wasn't good enough. I remember messaging my manager after a horrible day asking him why he was doing this to me and asked him if he was testing me. Once i became familiar with what i needed to fight through the days alone, I was then asked to start delegating more and controlling the team. At first i was apprehensive as i had heard stories about how difficult and unprofessional particular members of staff were so decided to gain their respect and befriend them before clamping down in particular areas. Most members of staff needed nurturing and i found myself becoming a personal councilor that included peoples issues outside of work. Other issues included Nig
3.0
Delivery Driver | Coventry | 9 Sept 2021
Not a bad job
The job itself isn’t bad, it’s straightforward and simple to grasp - you’re literally delivering shopping to people. However there is quite a lot of heavy lifting involved with the crates. I now have a really bad back from it as you’re constantly lifting. It’s quite a physical job so if you’re not physically fit I wouldn’t recommend it. In training the online course tells you that your ‘pit stop’ (getting the orders ready to load straight onto the van) will be done for you in preparation for your next run - this isn’t the case; drivers have to do this themselves which takes up additional time. I have to get into work an hour early each day because otherwise I wouldn’t be leaving on time for my run - because this is ‘voluntary’, you don’t get paid for coming in early (even though you basically have to). If you came in for the exact start time of your shift you’d end up leaving like half an hour late which has a knock on effect for the rest of the day. You only get 2 hours on each run to deliver the shopping and depending on how busy the runs are this can mean you’re rushing to try get the deliveries done in time to get back to load for the next run. A lot of the time unless you leave early for a run you don’t get back in enough time to load your van and end up leaving late. They don’t give you enough time to load up and you only get given roughly 5 minutes at each drop to deliver the shopping - they don’t take into account that you might have 9 or 10 crates to deliver to a bl
ProsGood pay, flexible with working hours, some managers are lovely, can potentially finish early.
ConsHeavy lifting, bad company management of drivers, unlikely to get a break, not appreciated
3.0
Tester | Deeside | 9 Apr 2014
My experience with the latest job.
During my 4 years working with the Iceland company I have worked my way up through the in store roles from a Sales Assistant to a full time Home Delivery Supervisor gaining practical experience of the full in store operation from checkout operation and customer service up to the management of others and team leading. This in store experience has been invaluable in giving me personal and professional breadth and depth of knowledge of the challenges faced in both retail and head office from ensuring correct inventory and accurate planning to dealing with a customers and colleagues in a professional manner. Working in one of the busiest stores in the company (Hayes Town), I have learned to work with different types of people, work under pressure, manage people and manage workload of myself and others whilst enjoying what I do. Previously as a Supervisor I have ensured all store members and me are aware of targets, policies, the best ways of practice to succeed and have a full knowledge of responsibilities, consequences and importance for business. I have worked closely with store managers & home delivery drivers and I have gained experience of the role requirements and expectations of myself and others. I had helped 3 stores to achieve their targets and save money for the store and for the business, meet all required legal criteria demonstrable through the reducing customer complaints, increasing customer service standards, filling personal files, helping to recruit new sta
2.0
Delivery Driver | Cumbernauld | 28 Oct 2018
Unpaid overtime, no support given, under-appreciated
When in the interview, and on your induction day the management are all very helpful, persuasive even, and make an endless stream of promises which you would have no reason not to believe - things like ‘we’ll have all the deliveries set up and ready to be put in the van’ - for the first couple of days work they do indeed follow through with this but then after about a week working there it has stopped and you’ve realise, like it or not, you have to go into work around 45/60 minutes early in order to sort out the deliveries, as there are usually issues with them and they are randomly scattered in no order. The induction day is your training day and last for 2 delivery windows where you are out with a senior driver, this is categorically not enough training if you have had no prior delivery experience, something I had not. After a few days, you learn yourself and start to get up to speed. The deliveries are generally speaking alright, you get some big ones, some small - be prepared to be carrying about copious amounts of juice because that is by far and away the most common product, and due to Iceland’s position as a budget retailer these deliveries are frequently in flats without elevators. The vans themselves are old, pretty shockingly maintained and in serious need of a thorough clean, really are disgusting. That goes for the crates that deliveries are put in too, which were never once cleaned in over a year working there. The routes are all pre-planned by Iceland’s route pl
ProsCan finish early if you leave with your deliveries early
ConsUnpaid overtime, constant lies from management, unpleasant vans. Too many to list here.
1.0
Delivery Driver | Belfast | 31 Oct 2019
A potentially good job ruined by greed and ineptitude.
Not really a driving job in the traditional sense, more a physical labour job where during a 9 hour shift, you load and unload hundreds of (often overweight/ overpacked) crates on/off the van, then you lift the bags from within the crates and carry them to the customers door. You need to be physically fit and even then on busy days you will be going home with aching limbs. The sat-nav is the worst software that can be used, totally unreliable and useless to the degree where you just forget about it and use your own phone for Google maps. The route planning is very hit and miss, with more misses that leave you struggling to get around the route (each delivery slot is 2 hours then back to the store to unload/load again. The only way to have a chance of completing a busy 2 hour slot is to come into work 20-30 mins early at the start of your shift and same at lunch - this is because your first drop will be scheduled for 10 minutes after your official start time. In this 10 minutes you are expected to log on to the system and complete a full van inspection, the go to the freezer and hog crates down to loading bay, then drag crates from the refrigerated room and sort all the above with the room temperature groceries already in the loading bay. After sorting this lot into the individual customers and ticking off each crate the van is then loaded, the route planned and off you go - so if you haven't came in early to essentially work for FREE you are up to 30 minuted behind sche
4.0
Delivery Driver | Harlow | 29 Oct 2021
Busy, Physically Demanding but not Unenjoyable
I worked as a Delivery Driver for Iceland for the past two months and can only give my own honest assessment as I found the role. I note that many of the negative reviews recorded here cite poor management as an issue, clearly this varies from location to location. At the store where I was based, I found management and supervisors to be encouraging, helpful and supportive. The role itself is not complicated - you get your delivery list, collect and load your crates and deliver the groceries to the customers. The training I received for the role was thorough and professional albeit unenjoyable - though I would put that down to individual training style. The role is physically demanding and requires shifting some heavy crates, it's not unusual to deliver to flats without lifts so if you are unfit with no desire to improve your fitness level or have health issues you'd probably be better considering another line of work. Workload varies but generally the expectation is to complete anywhere between 5 - 12 drops in a two hour time slot. This sounds relatively straightforward until you factor in travelling between delivery sites, locating them and unloading the delivery itself : 6 + crate individual deliveries are not unusual. You then have to get back to the depot, unload the empty crates and repeat the process. If you start to run late it is very difficult to make up for lost time and this will impact on your next run which can be stressful when you're trying to maintain and
ProsHelpful, friendly staff, good for fitness
ConsPreparation time for vehicle checks and first load should be paid, can be stressful maintaining delivery schedule to time.
2.0
Delivery Driver | Stevenage | 27 May 2019
One of the worst driver jobs.
You start your day at 8 or 10 am and finish at 7pm or 9pm. You have to come in half an hour early to load the van, which is an unpaid half an hour. If you don't do this you will more likely than not fall behind on your deliveries and come late to the customers. You are expected to sort out the crates and load them into the van yourself, which is back breaking and hard work especially when it is busy. You are given 16 minutes to do all of this when in reality it takes 30 minutes. I've worked there for two years and would say I'm quite good at the job by now, I could never do it in 16 minutes. The computer that calculates the route is absolutely ridiculous and unreasonable as it gives you 3-5 minutes per drop, not taking into account if the customer is on a top floor flat or has 10 crates of shopping. The timeslots are done in two hour intervals, so after you complete one slot, say, 10am-12pm you have to come back to the store, unload the van, sort out all the crates for the next run and load them all up yourself. This usually happens 4 times in one shift. I sprained my wrists several times doing this job and you will never get help from the team to load your van. The job can be nice when it is a quiet day and you can enjoy the drive, which for me was typically just one day a week on a Sunday, but other than that you are constantly rushing around trying to adhere to the unreasonable time frame all while 90% of the time not getting a lunch break. The vans themselves are
ProsIt's alright if there's not many deliveries.
ConsToo many to list.
1.0
Delivery Driver | Chester | 13 May 2019
(Read and Avoid)
I dont like to leave malicious reviews however on this occasion I am prepared too. With having being owed 1 full weeks wage (32hrs) on quitting the managing staff deleted and never sent across my hours of work to the payroll team. And advertised the same job on indeed 4 hours after quitting. • The job - I was employed as a Driver on £9.50 per hour what may attract some people however what they don't tell you is, You have to get there 1 hour before you’re shift starts to organise and prepare, this is (Unpaid). before you’re first 2 hour delivery slot. If you are running late its one mad rush to catch up and if you finish late you are not paid any overtime (Only the agreed weeks hours). Each Van is fitted with telematics and these don't play in your favour when you are up against time. With having a new PDA system, work loads are prioritised to one individual van giving it as many as 12 delivery's In a 2hr slot leaving a second van practically empty (Dont worry about that you will always be in the full van the staff know what they are doing..) •The staff and managers So the main manager. I Have to be honest and she portrays herself to be the perfect manager, she is far from it. (Shes Common) 1 week in and she made a racist comment in front of me when a customer appeared in to the back wanting assistants. I lost all respect for her from that moment. The assistant trainee manager is actually better at his job than the actual manager! And have nothing else to say
Prosthats a tough one to answer
ConsJust read the review.

Questions and answers about Iceland Foods Ltd

How did you feel about telling people you worked at Iceland Foods?
Asked 26 Feb 2017
Not a good place to work for. The other drivers were fantastic but management are only there 9 till 3 over load the vans and for 8 hour's pay your there for 9 and a half hours. like today i did a 11/ 8 shift had to be there 10.30 to load van end of day 8.15 and the crates are over loaded to
Answered 12 Sept 2021
I'm proud too work for iceland, there doing amzing things too help the environment, giving out seeds, donating too charity's, stopped using palm oil, cutting out plastic as we speak, the company looks after its employees, gives us vouchers, doubled them this Christmas, one of the best companys I've worked for and would highly reccomend
Answered 12 Dec 2020
What is the interview process like at Iceland Foods?
Asked 2 Mar 2017
Got the job! interviewer was very friendly and it only took 35 mins :)
Answered 12 Aug 2021
Nicest interview I've ever had. Very friendly and professional.. easy questions to answer. As long as you show you are hardworking and willing to learn. You'll get the job 💪
Answered 26 Aug 2020
How are the working hours at Iceland Foods?
Asked 10 Aug 2017
7.5 contracts usually given out, almost always expected to stay even with commitments
Answered 27 Apr 2021
Mostly everyone gets a 7 and a half hour contract. Shifts are usually 4 hours long for front line workers. No overtime rate or even paid if you stay on after your shift
Answered 6 Jan 2021
What should you wear to an interview at Iceland Foods?
Asked 9 May 2017
A smart grey submariners jumper is also acceptable.
Answered 16 Nov 2021
A very smart Trevor Francis tracksuit
Answered 15 Nov 2021
What questions did they ask during your interview at Iceland Foods?
Asked 10 Apr 2017
I was asked if I could live on below standard of salary below inflation payrise
Answered 14 Nov 2021
I was asked mainly about flexibility, a little about my background and experience then the manager showed me around the shop. That was it!
Answered 17 Aug 2021