Just Eat

Working at Just Eat: company overview and reviews

Just Eat
Just Eat
161 reviews
Just Eat ratings
Average rating of 161 reviews on Indeed
3.2Work-life balance
2.8Pay & benefits
2.6Job security & advancement
2 Fleet Place House, London, EC4M 7RF
1,001 to 5,000
$100M to $500M (USD)
Internet and Software

Popular jobs at Just Eat

 Average salarySalary range
195 salaries reported
per hour
198 salaries reported
per hour
96 salaries reported
per hour
1 salary reported
per hour
5 salaries reported
per year
Salary satisfaction
of the employees are satisfied about their pay
Based on 449 reviews

Just Eat reviews

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Overall reviews at Just Eat

Courier | Chester | 6 Aug 2019
Used to better... MUCH better.
OK, HONEST REVIEW HERE... JustEat only recently came to my area (Chester), and I signed up to work for them on a self-employed basis. Got myself supplementary Hire and Reward Insurance for my car at a whopping £160/mo.!!! and bought the big bag (both of these were REQUIRED).. downloaded the app, then was ready to hit the road. OK! Show me the money!! And indeed, they did! At first, it was a regular occurrence to make £80 in 4 hours. Often it was more than 90 quid, and on a few occasions I even DID make the advertised £120-150 a day (but that was working 6 and 7.5 hours respectively). A bad day would be £60, but... today, I'd be lucky to make that! The money was good, it really was. They even paid a £50 bonus for the first 10 deliveries, then another £100 bonus after 25 deliveries. On top of that, we were being paid an extra £10 per shift, as a call-out fee. It TRULY was great. Then... things began to change. The £10 bonus became £5... and eventually disappeared (maybe you get that only at the beginning, I don't know if new starters still get it). Shifts became far and few in between. At first, you'd get 4-5 days assigned to you. Now, there are times I'll get 1 or 2. One week, I even got ZERO days assigned! Fortunately, there are open-runs you can pick up, if they're available; this helps fill those gaps, and I admittedly find myself hoping an open run comes along... but even those are becoming rarer and rarer. May times, you could extend your
ProsSelf-Employed, No Boss and No Stress, Paid Weekly, Meet Plenty of People, Comfortable (in my car!)
ConsErm... Self-Employed!! (again), nowhere near as much earning potential as there was before.
Courier Driver | Belfast | 6 Jun 2019
Zone is too massive
Just Eat recently launched for cyclist couriers. However it is a too massive a zone for cyclists. Instead of splitting it into manageable smaller zones the cyclist is expected to cover a very, very large area. Upon sign up it straight forward enough regards going through identity and background check. At least just as deliveroo does, accepts an electoral photographic ID card as one of the documents required to verify one's ID, something of which Uber Eats doesn't accept at all.. Once approved to go on the road, the driver is expected to purchase Just Eat equipment priced £5.99 but upon receiving the equipment required to do the job it is the wrong type of equipment. The equipment required for a cyclist courier is a thermal backpack which Just Eat does provide but rather than sending out the equipment for a cyclist courier, they send out equipment for a vehicle courier which consist of a Just Eat branded bag which cannot be strapped to one's back as it's just that a carry bag with handles suitable only for vehicle couriers. Upon trying to sort it out via email, I have sent 2 emails in this last 2 weeks regards the issue of receiving the wrong type of equipment, I have had no response. Even phoning courier success team on the phone, no one bothers to pick up and left on hold for 5 minutes, maybe more as 5 minutes is long enough to be waiting on the phone after which time I just have to hang up as it's wasting my monthly minutes going beyond 5 minutes in waiting for someone to p
ProsSmooth sign up process
ConsOnce approved and receiving wrong equipment, they don't bother answering emails or pick up the phone.
Courier | Swindon | 24 Apr 2019
It can be good if you're just looking for supplementary income
They say in the job advertisement you can make £120 a day. Apart from the first two weeks of a zone opening this is possible when they are little drivers. Beyond that time frame it is a complete fallacy. The most I've managed to make in one day is £90 and I haven't come close to that amount since. That was when the zone was new. Once there is many drivers, it can be a struggle to secure the shifts you desire unless you're literally looking to work maybe 10 hours a week. And you'll be very lucky to be given shifts during peak times in my experience. After the new zone was established (Swindon) I have not been given a shift on a Friday/Saturday/Sunday evening for 3 weeks now. They say this is because they need to make sure there are enough shifts for all the drivers, which is fair enough. But don't advertise £120 a day when it's practically impossible. For supplementary income, it's great. Choose when you work, maybe make £120 on the whole weekend. But I wouldn't definitely not do this job as a main source of income. Luckily I'm on benefits so this job is just a top up of income for me. Expect to make between £12.50 - £15 an hour I estimate if the orders are steady enough. Perhaps more if you're lucky enough to be that busy. During the first two weeks of the zone being open, the job was fantastic, I could make nearly £20 an hour every shift, I had the option of picking lots of shifts. But now there's lots drivers, I barely get the shifts I want and don't make th
ProsBeing able to pick when you work
ConsIt's a struggle to earn more than £200 a week in my experience so far
Delivery Driver | London | 29 Apr 2021
Employed courier role - London
I joined as an employed courier. (That's one of the new Just Eat courier deals.) Easy sign up process: apply online, got a phone call to check details, background check with Randstad, and then induction and first shift. No tough questions. Every week I set my own schedule (before midnight Tuesday) by providing my availability for the following week (Monday to Sunday) and they confirm my shifts by the weekend (Friday) E-bike provided on shift with great support from the Oval Hub. When you arrive for your shift, you check in at the reception desk, stow your stuff in a locker, and select an e-bike and delivery backpack, and head out on deliveries using the Scoober App. I have support by instant chat in the app, and back up phone numbers for the hub. The work is well paced, and you only have to one delivery at a time. The team at the hub are very friendly, and eager to help. The hardest part of the job is dealing with bad weather. The best part of the job is setting my own availability around my existing life, and work. I get paid weekly. I get paid per hour £10.20 plus bonus. Bonuses are earned when I complete a delivery. for the first 199 deliveries in a month its 25p; and over 200 50p. All my uniform and ebike is provided, so I have no repairs or charge to do my work.
ProsWeekly pay, flexible shifts, ebike use, hourly pay.
ConsBad weather days can be challenging.
Courier Driver | Pilsworth | 19 Nov 2020
Good pay but management dont bother
I have been working for the company for about a month now. The pay is good when you get work and they pay you on time so far. You have to be on your phone day and night to get any runs to work and then it’s only 4 hours a day. You contact the management online and receive the same template email over again about availability and work. Had an issue once and spent 45/50 minutes on the phone and still on one answered it. The company does not care about its drivers as their is no management infrastructure if you need help or advise. Overall I would say the pay is good but you have to spend all your free time trying to get work from the app. Support is zero and you have to make your own decisions. Good example was when I came across a driver under the influence of either drink/drugs. I contacted the police and followed the car to the end of my work zone. If I went any further I would have lost out on my fees for the run and told the police operator I can not follow no more. I contacted Just Eat to ask about this policy and never received any response regarding the matter. If you want to waste your days and nights on the app for any runs to come then it’s the best place to work. If not best find something better.
ConsEverything else.
Territory Sales | Leicester | 5 Jan 2016
Exciting young company with great ambitions and really looks after the members of staff
Working for Just Eat has been an amazing experience for the past two years. I've seen the company grow from a small unknown business into a worldwide organisation. I feel very proud of my accomplishments at Just Eat, I've earned promotions, sales awards and contributed to new ways of running the sales team. A typical day for me would involve a mixture of new business generation and account management. I use telesales and cold calling to target new restaurants and carry out business reviews with current partners which aim to up-sell merchandise and increase their performance. My reason for leaving is that I am ready to try something new and a new location. Unfortunately Just Eat doesn't have a platform within Dubai so I will be looking for a new role within a fun company that will allow me to get stuck in. I would also like the opportunity of progression, unfortunately the current structure of Just Eat means there is no opportunity to progress so I feel that now is the right time to leave.
ProsMeeting new people everyday from different backgrounds and cultures, and the free food!
ConsWorking alone in the field, lack of progression
Customer Care Specialist | Borehamwood | 23 May 2013
A very nice place to work
At current I work for Just-Eat as a customer care agent. This job entails us to answer the phones and deal with enquirers made by either restaurants who are our clients or customers who have ordered from the restaurants. We come across a number of problems and enquirers which most times need to be dealt with on the spot. If we are unable to deal with the queries on the spot then we would need to forward it to the appropriate department. As well as dealing with inbound calls I also got trained and used on our various other systems namely: Live chat, which is like the msn for the customers and this option could be found on the just-eat website by customers. I also got used and trained on the guard system. This system sent orders that were did not go straight to the restaurant. Our job was to call the restaurant up directly and give the customers order straight over the phone. I was also trained on how to answer emails as well as provide emails to customers where necessary. As well as what I have already stated we are also all trained on how to use the companies complicated handle system.
ProsEasy going
ConsLong hours, minimal transport, not very flexible hours
Social Media Coordinator | Borehamwood | 13 Jun 2016
Supportive fun environment
A typical working day starts at 3pm and finished at 11pm. My role includes • providing world class customer service via digital channels to our millions of consumers across the UK. • Bringing the personality of the brand through tone of voice & engagement • Assisting with marketing campaigns and promotions • Liaising with marketing team regarding customer communications. • Handling all customer & business partner related queries across social media platforms, review sites & through email • Effectively handle the social media accounts in a PR crises. Each day is different and the technology and applications change often so this role teaches you to be adaptable and quick to learn process. It's kept me on my toes and pushed me to think fast and deal with multiple channels of engagement at one time. This would be the most difficult part, trying to juggle everything as we try to make our handling time as quick as possible for the satisfaction of our customers. In saying this, it's the most enjoyable part as well as I do like fast paced environments.
ProsFun & supportive environment
ConsHours. They're 3-11 & include every weekend.
Call Center Representative | Borehamwood | 21 Jun 2013
Fun! yet repetitive
Working for JustEat began as quite a fun experience. a young and vibrant workforce meant there was always something going on and the job itself although sometimes tedious wasn't too demanding. I learnt valuable customer service which will be useful for the remainder of my working life, as well as gaining experience in an office environment. A typical workday involved logging in to the internal software and immediately receiving calls from customers requiring solutions to their problems. A general rule of thumb was about 20 call per hour averaging around 2 minutes each. Managers and supervisors were a continuous presence on the floor so help was never too far away if there was an issue you couldn't personally solve, however in my experience the senior staff weren't always willing to help and as a result you can end up having to speak to three or four of them before getting the help you require. Co-workers however were very sociable and the company had a real family feel. We worked together as a team and combined knowledge to solve problems.
ProsActive workforce
Conslazy senior staff, Long periods in front of a computer
Courier Driver | Glasgow | 11 Jun 2019
The worst of the food delivery companies
I started in November when Just Eat started in Glasgow. It was brilliant, order after order keeping u busy & the money was really good. But since then it has went downhill rapidly. The money u get for each delivery has basically been halved. Instead of being kept busy u sit about for hours, I've just completed a 3 hour shift and i received the grand total of 2 orders!! Its pathetic! So I made £13.55 in 3 hours, WELL BELOW THE MINIMUM WAGE!! Why??? Because Just Eat have clearly took on far far too many drivers & they are still advertising!!?? The orders are spread so thin because of the amount of drivers & if they are still advertising they want more drivers so orders will be spread even thinner. The job advert is totally misleading people, advertising u can work full time & earn upto £120 a day...no chance not any more!! I put my availability as free every day & the scheduled runs I was given amounted to about 20 hours. How is that full time Just Eat??? Honestly dont waste your time. TIME FOR JUST EAT TO UP THEIR GAME!
ProsOnly pro is No boss, thats it!
ConsMake shifts available & then have no work for u!!??
Rider | Torino, Piemonte | 2 Jul 2020
Ottimo lavoro per studenti o come secondo lavoro
Voglio premettere una cosa: Questo è un lavoro palesemente pensato come secondo lavoro o per studenti o altre persone disposte a sacrificare guadagni in cambio di tempo "libero". Se avete mutuo, figli e bollette a carico e vi aspettate di pagarle facendo solo il rider, cercate (anche) un altro lavoro. Detto questo, quando mi sono iscritto come rider per Just Eat mi aspettavo molto, molto, ma MOLTO peggio. La mansione è questa: Sull'app vi apparirà nome e indirizzo del luogo dove dovrete ritirare l'ordine ed il numero di esso. Entrate, dite al cameriere di turno il vostro numero di ordine, lo ritirate, sull'app appariranno i dati del cliente, vi recate da lui/lei e consegnate l'ordine. Non mi pare una scienza, chiunque con un mezzo può farlo. Non avete manager urlanti ad urlarvi dietro, l'azienda stessa è molto comprensiva riguardo a reclami ingiusti di ristoratori per il vostro servizio (a patto che siano effettivamente in giusti. Se fate boiate voi loro ovviamente non sono contenti, e ci mancherebbe. Ma anche lì, cosa c'è da sbagliare in un lavoro del genere?), i turni di lavoro sono molto corti, ma molto ben retribuiti (relativamente parlando. Fate i Rider, non gli ingegneri aerospaziali), se decidete di consegnare in auto, praticamente venite pagati per stare seduti in macchina col riscaldamento/clima accesso a guidare ascoltando l'autoradio, salvo quando dovete scendere a consegnare o ritirare, oppure a guardare video sul cellulare nell'attesa tra un ordine
ProsLibertà, paga oraria, lavoro semplice, benefit
ConsDistribuzione turni erratica, limite di 5000€ senza partita iva, guadagli mensili miseri a confronto di un "lavoro vero"
Delivery Specialist | Madrid provincia | 16 Aug 2020
Hay pocos trabajos como este, en el buen sentido
Me he sentido más respetada y valorada en dos meses que en otros sitios después de años. El trabajo en sí no es complicado, pero sí es exigente, con turnos intensos quizás no aptos si te cuesta trabajar bajo algo de presión o ejerciendo varias tareas al mismo tiempo. Lo bueno de esto es que se te pasan los turnos volando. Supervisores y superiores amables, comprensivos y respetuosos, cuando dicen que están para lo que necesites, lo dicen enserio. Compañeros colaborativos y amigables, siempre dispuestos a ayudarte y escucharte. Muy buen ambiente en general, cómodo y tranquilo, todo el mundo se siente libre de expresar sus opiniones y emitir sugerencias sin problema, y cualquier inconveniente que surge se discute en común con todo el equipo. No existen códigos de vestimenta o imagen personal, es tattoo y piercing friendly, lo cual no abunda en España. Son más actuales y tolerantes que la empresa media aquí. En mi caso, tanto la entrevista como la formación y el desempeño del trabajo han sido en su totalidad a distancia por la situación del Covid, y no me han faltado en ningún momento ni apoyo ni recursos. He podido ponerme al nivel del resto de compañeros y aprender lo necesario para realizar un buen trabajo como si hubiera ido a la oficina todos los días. El salario es estupendo, supera ligeramente los 800e trabajando media jornada con alguna horilla extra, las oficinas son preciosas y modernas (estoy deseando poder trabajar en ellas cuando esta situación pase), y hay v
ProsMuy buen salario, condiciones y ambiente, lo que realmente importa
ConsPeriodo de prueba un poco prolongado

Questions and answers about Just Eat

How did you feel about telling people you worked at Just Eat?
Asked 31 Mar 2017
Brilliant company, would love 5o learn more.
Answered 25 Aug 2020
Fine. Nothing wrong with saying who you work for. A job is a job. No job is shameful. I personally work in a office and do Just Eat (subcontracted) on the side to earn additional income. It’s a great job with great pay. For any prospective employer. I’d choose a hard worker over someone who hasn’t worked a day in their life - by choice.
Answered 27 Oct 2019
How many hours of work is needed for the £120?
Asked 7 Apr 2019
Personal experience in London Working 12 hours Saturday and Sunday I take just under £300.00 Generally by rule of thumb. I expect to earn over £10.00 an hour. This is always the case for me. Minimum earned ever is £9.75 if you’re VERY quiet. You choose to work hard. You get rewarded.
Answered 27 Oct 2019
Is an rubbish job when you start they will give you up too 200 a week after that hardly you make 100.they servise not good at all and sometime you have to.wait more than 30 minute for 1 order
Answered 28 Sep 2019
How old do you have to be ?
Asked 18 Mar 2019
I'd say 18. I started at 21 only a few weeks after passing my test and had absolutely no issues getting insurance
Answered 5 Apr 2021
18 for the bicycle job (This is what I was told by Just Eat)
Answered 26 Apr 2019
How are the working hours?
Asked 13 Mar 2019
I've been getting up to 8 shifts a week. Depends on your availability
Answered 5 Apr 2021
Shifts 4 hours per night between 4pm and 10.30pm currently
Answered 24 May 2019
What is the dress code at Just Eat?
Asked 19 Dec 2018
Casual /smart
Answered 3 Jul 2019
Casual, jeans shirt.
Answered 24 Feb 2019