LUSH Cosmetics

Working at LUSH Cosmetics: company overview and reviews

LUSH Cosmetics
LUSH Cosmetics
4.0
513 reviews
LUSH Cosmetics ratings
4.0
Average rating of 513 reviews on Indeed
4.0Work-life balance
4.2Pay & benefits
3.5Job security & advancement
3.5Management
4.0Culture
Headquarters
Poole, UK
Employees
10,000+
Revenue
$25M to $100M (USD)
Industry
Retail

Popular jobs at LUSH Cosmetics

 Average salarySalary range
Sales Assistant
3 salaries reported
£9.00
per hour
£6.65-£13.50
Supervisor
3 salaries reported
£10.52
per hour
£6.65-£15.80
Seasonal Associate
7 salaries reported
£8.80
per hour
£6.65-£13.25
Android Developer
10 salaries reported
£44,500
per year
£14,000-£85,000
Production Assistant
1 salary reported
£8.72
per hour
£6.65-£13.10
Salary satisfaction
82%
of the employees are satisfied about their pay
Based on 632 reviews

LUSH Cosmetics reviews

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AucklandSyracuse, NYSão Paulo, SPTacoma, WATampa, FLTauntonTelfordThe Woodlands, TXThornhill, ONThousand Oaks, CAThunder Bay, ONTopanga, CATorino, PiemonteToronto, ONTorrance, CAToulouse (31)Town of Southeast, NYTownship of Hamilton, NJTownship of Liberty, OHTowson, MDTraffordTrento, Trentino-Alto AdigeTreviso, VenetoTroy, MITrumbull, CTTruroTsim Sha Tsui, KowloonTucson, AZTukwila, WATulsa, OKTysons Corner, VAUncasville, CTUniversal City, CAUppsalaValencia, CAVancouver, BCVenezia, VenetoVerona, VenetoVictoria, BCVillawood NSWVilleneuve-d'Ascq (59)Vélizy-Villacoublay (78)WakefieldWalnut Creek, CAWalnut, CAWarringtonWashington, DCWatfordWauwatosa, WIWayne, NJWebster, TXWellington, FLWest Des Moines, IAWest Hartford, CTWest Vancouver, BCWesterville, OHWestlake, OHWhite Plains, NYWhitechapelWijnegemWinnipeg, MBWorcesterYorkZug, ZGl'Hospitalet de Llobregat, Barcelona provinciaİstanbul

Overall reviews at LUSH Cosmetics

4.0
Stylist | London | 4 Sep 2013
LUSH
great career progression open minded environment love hairdressing and I was apple to gain more skills in hair
4.0
Customer Service Supervisor | Essex | 21 Jan 2019
Good money, great company and flexible: But ridiculous with days off, no sick leave and sometimed rude.
Loved working here for almost 2 years, however there is a level of hypocrisy when it comes to days off between management and non-managment. People who do not come in when sick, are just assumed to be lying and often people would moan about one member of staff leaving for a cold but then expect a day off for the same reason- the double standards need a good looking at. The products are great, as is the training and mostly staff and management are lovely.
ProsProducts, pay, flexible hours
ConsExhasuting, unfair treatment, management (sometimes)
5.0
Customer Service Representative | Worcester | 3 Jan 2020
Creative and collaborative environment with fun activities.
At LUSH Cosmetics I have developed more skills in communication and approaching customers. Providing an excellent customer service has improved my language skills which will have a positive impact in future. My colleagues and management were really supportive and friendly, offering a help in every situation. A typical day at Lush consists of a day focus which was selling products to customers through a consultations and fun activities such as demos and testing products on customers. I had opportunity to wok at children birthday party that Lush provides to customers, and work with children, communicate with them and do a fun activities. Thanks to Lush I have developed skills in sales and customer service in more advanced level as communication is very important factor in Lush.
5.0
Digital Assistant | Poole | 25 May 2019
Nice Teamwork
Great teamwork from both the managers and the assistants. Pity about how cutthroat it gets at the end of the temporary period, definitely need to prove yourself if you want a permanent role.
Prosgreat staff rooms, frequent breaks, access to free discarded product
Conscommute is quite long from Bournemouth, buses are a pain.
4.0
Seasonal Associate | Watford | 15 May 2017
Creative and fun workplace
A creative and fun workplace with a friendly team who are all passionate about the products and values of LUSH. The general work pace is very manageable, but increases significantly around Christmas time to become quite hectic - but it was still enjoyable nonetheless!
5.0
Production Assistant | Poole | 13 Apr 2021
Great place to work
Christmas temp, worked in Fulfillment. Wonderful people, work was physical but fun. Looked forward to going to work everyday. Would love to go back. Shame it was only a temporary contract. All good things must come to an end I guess. Best job I ever had.
ProsDecent hours, paid breaks and lunches, felt like a social hub rather than work, a lot of fun and laughter, great people
ConsTemporary contract is the only con.
5.0
Departamento de elaboracion de productos | Poole | 30 May 2017
Ambiente de trabajo divertido
mi colegas! ambiente agradable Jefes amiable bien pagado
5.0
Seasonal Associate | Chelsea | 27 Jun 2016
Fun and Fulfilling
Learnt an extensive amount about the Lush brand and its cosmetics Learnt about ingredients used to make the products Maintained a 5 star customer experience at all times Very enjoyable advising customers and demoing products A wonderful company to work for
4.0
Visual Merchandiser | London | 17 Feb 2014
exciting busy place of work
a very visual job, the products are very colourful so need planning for colour placement so display design was crucial. My co workers were alway fun to work with making the time go fast and alway helping when needed.
5.0
Sales Consultant | Maidstone | 4 Jun 2016
friendly and fun workplace
best place to work!! not great for fulltime but one of the best part time jobs you can find. everyone is so friendly and the company go the extra mile for all of their employees including temporary staff.
Prosgreat discount, extensive fun training, lovely work colleages and customers.
Conshours are not normally sustainable unless you are in a managemnet position

Questions and answers about LUSH Cosmetics

What should you wear to an interview at LUSH LTD?
Asked 29 Mar 2017
Wear something you’ll be comfortable in as the interviews can be quite involved. But also make sure it’s nice, and that you look relatively put together. (Don’t turn up in a tracksuit)
Answered 20 Jan 2019
There's no specified requirement for the interview process, just whatever you're comfortable in.
Answered 30 Jul 2018
What is the interview process like at Lush Cosmetics?
Asked 21 Apr 2017
It is such a long process. Felt like I was applying for a profession job, when in fact it was only a Christmas temp position. So firstly I handed my CV with a cover page, which felt like I was writing an essay on how much I love lush. Then, two weeks later I got invited to a group interview. There was so many people, biggest one I’ve attended. I would say probs 40 people attended with having at least 10 people who didn’t attend. This interview consisted of 5 sections; one on one interview, a little pitch and 3 activities. One on one interview questions included: who is your role model and why? Why lush? Describe a hard time you’ve had with a customer and how did you deal with it? Around a week and half later I was told I was successful to attend the trial shift. It was 1.5hr long, where we had to go to department stores and see how customer service is being provided, then had a trial on shop floor. Try and approach customers, do demos and at the front of shop greet customers with ‘welcome to lush, what brought you in?’. Also, try testers on customers. A week later I was told I got the job and to attend a 4 day training. Trial shift was paid too. Pay is excellent, £8.75. Discount is great, 50%. Plus you get a lot of free stuff.
Answered 24 Nov 2018
Group interview where they do things like ask you to sell a product etc. And then if you’re successful you’ll get a trial shift. It was a really chill interview and everyone was really nice. A bit of knowledge about some of the products is good to have before you go
Answered 2 Sep 2018
Do Lush Pay weekly on monthly?
Asked 2 Sep 2017
Our payroll was once a month
Answered 2 Sep 2018
Weekly usually on a Friday
Answered 10 Feb 2018
How did you feel about telling people you worked at Lush Cosmetics?
Asked 29 Mar 2017
I'm proud of the work and would always be supportive of the brand, but the individual store - perhaps not.
Answered 17 Jul 2019
Gain work experience, and gain working with people
Answered 27 Jul 2018
Do Lush consider older applicants please ?, I am 50, but am so passionate about the Lush ethics and their gorgeous products.
Asked 6 Sep 2017
Lush don’t discriminate by age or by anything actually. If you’re passionate about the brand you should definitely go for it. If anything it’s nice to have a variety of ages in the team as some customers will feel more comfortable with older sales assistants!
Answered 20 Jan 2019
Absolutely! There were people between 18 and 50 at my interview!
Answered 2 Sep 2018