Leonard Cheshire

Working at Leonard Cheshire: Company Overview and Reviews in the United Kingdom

Promotional banner for Leonard Cheshire in the United Kingdom
Leonard Cheshire
3.2
338 reviews
Leonard Cheshire, UK Ratings
3.2
Average rating of 338 reviews on Indeed
3.1Work-life balance
2.9Pay & benefits
2.9Job security & advancement
2.8Management
3.1Culture
Headquarters
4th Floor Waterloo Court, 31 Waterloo Road, Wolverhampton, WV1 4XD
Employees
5,001 to 10,000
Revenue
$100M to $500M (USD)
Industry
Health Care

Popular jobs at Leonard Cheshire in the United Kingdom

 Average salarySalary range
1241 salaries reported
£9.93
per hour
£6.65-£14.90
13 salaries reported
£19.08
per hour
£9.50-£28.65
97 salaries reported
£11.77
per hour
£6.65-£17.70
180 salaries reported
£9.19
per hour
£6.65-£13.80
451 salaries reported
£10.18
per hour
£6.65-£15.30
Salary satisfaction
42%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 760 reviews

Leonard Cheshire reviews

Overall reviews at Leonard Cheshire

1.0
Support Worker | Ampthill | 9 Feb 2020
Toxic
The work is extremely physically and mentally demanding so be prepared to be shattered after every shift with no praise! Although a few staff are supportive, the rest are back stabbers. I guarantee you'll hear gossiping and you'll experience spontaneous arguments in inappropriate circumstances. Management is terrible. Regardless of your job role, there will always be someone who believes they have the authority to tell you what to do (even if they are in the same role as you). It's a competition to get the most work done, and the most quickly. The service users aren't prioritised as they should be, as unfortunately so many staff don't realise they have a duty of care. Manager hasn't stepped in and sorted this. Communication is poor; messages aren't passed on beyond one person. Emails aren't replied to, and calls rarely answered. Nurses aren't clued in to what the support workers know and there is a lack of good flow in handovers. The 10 minute paid break is not enough, especially because I never really got it. This would leave just the 30 minute unpaid lunch break. Pay is generally good, but for the amount of strenuous work including other duties unrelated to the support worker role and a great deal of personal care, I'd expect at least £11 per hour. Staff are shamed for absences. I've personally experienced harassment via text from one of my colleagues regarding this. Regardless of circumstance, even if perfectly legitimate, staff are expected to bend over ba
3.0
Registered Manager | South West | 23 May 2019
Generally great staff teams & amazing clients!
As a Registered Manager my staff teams are the best - huge respect to the quality of care they provide; their dediction to the workplace and their compassion & care of our clients. Sadly, the same praise cannot be showered on regional management upwards. They are totally money driven - yes social care is in crisis - but salaries in Senior Management seem very fine thank-you-very- much, certainly by the high spec. cars that occassionally role up at our local offices! Senior Managers have improved pay for Support Workers who are now paid just above the National Living Wage & as our services are small most of our night care is done through Sleep-permitted Night care shifts (used to be referred to as 'sleep-in') and these are paid at the NLW rate & are not contracted hours. Time-squeeze is a culture at LC, i.e. same amount of work (sometimes higher work load) but done by less & less people! Yep! You & I can see the result - more tiredness & stress in staff and more sick leave! But Senior Managers have put in place very aggressive sick leave policy which includes a raft of letters that threaten staff with dismissal from the second time they are off sick in 12 months, whether one is off for one day on each occasion, or months!!! So we have great grassroots care teams and wonderful long term clients, but the senior management is remote and like most of Britain's senior management, where ever, look after their jobs first, then throw the scraps to the people actually PRODUCING
ProsGreat care teams and clients.
ConsRemote senior managers who communicate poorly, Still awful pay, like most of adult social care, Long shifts, but staff economically forced to work long hours and overtime to make ends meet.
5.0
Support Worker | North West | 25 May 2019
Supportive and great value base Company
I have worked for this company for a good few or so years now. Seen quite a few changes some not good at all. However over the past year I have witnessed a massive difference and all for the better and this is down to a strong leader now in place who actually knows and cares for what they are doing, supports each staff member, values each opinion but mostly is strongly driven to provide for the vulnerable especially those who do not have a voice. It is a breathe of fresh air to work for under someone with these values. Someone who will support you to the max but won’t suffer any silliness or foolishness. The pay unfortunately isn’t something I can be positive about though. This company is willing to through money at agencies rather than increase the pay. The sickness is now managed better and I for one agree with the structure of the new policy and letters it stops/ing the game players. The hours are long sometimes but this is down the game players then us having to pick up after them. Too much Agency so increase the pay to make more people apply. Training well there needs to be more focused specific training from trainers who know what they are talking about not from a text book internal trainer who doesn’t have the first clue about subject they are delivering as they have never had to deal with the issues first hand. There needs to be less computer training and more face to face training. On a whole this company has its faults but which one doesn’t and at present has a
ProsThe people. Staff. Supportive management
ConsPay pay pay
3.0
Human Resources Advisor | Remote | 29 Jan 2022
I enjoy the job but pay/benefits/security could improve
I have a great supportive manager and I am home based. I enjoy the job. That's pretty much the only benefits. I'm not putting my real job title for obvious reasons. Now for the negatives. The salary could be better. They should do away with the london weighting as it isn't fair on everyone else, especially now we are working from home. There's an easy saving for the charity! Also not everyone in the organisation is disability aware and/or willing to make reasonable adjustments. There is a disability employee network and the general consensus of its members are that the organisation does disability well externally but not internally. Its quite hurtful when people who should know better say and do disablist things. Also there are some in the organisation who do not respect or understand safe spaces for women which, considering we work with vulnerable people, is really concerning. Job security is currently a concern due to the organisation being 15million in the red apparently so some care home fees are going up and some projects not being continued. Learning and Development is offered but only if you are in England so if you are in wales or nothern ireland, you dont qualify for any government incentives so we miss out which isn't really fair. No pay rises for 3 years either and we are starting to feel it. Christmas bonus also ended.
Proshome based, good manager, staff networks, nice people, disability leave
Consno pay increases, lack of learning and development, lack of disability awareness, annual leave and sick pay could be better, toil depends on who your manager is
3.0
Human Resources Advisor | Remote | 8 Jan 2022
I enjoy the job but pay/benefits/security could improve
I have a great supportive manager and I am home based. I enjoy the job. That's pretty much the only benefits. I'm not putting my real job title for obvious reasons. Now for the negatives. The salary could be better. They should do away with the london weighting as it isn't fair on everyone else, especially now we are working from home. There's an easy saving for the charity! Also not everyone in the organisation is disability aware and/or willing to make reasonable adjustments. There is a disability employee network and the general consensus of its members are that the organisation does disability well externally but not internally. Its quite hurtful when people who should know better say and do disablist things. Also there are some in the organisation who do not respect or understand safe spaces for women which, considering we work with vulnerable people, is really concerning. Job security is currently a concern due to the organisation being 15million in the red apparently so some care home fees are going up and some projects not being continued. Learning and Development is offered but only if you are in England so if you are in wales or nothern ireland, you dont qualify for any government incentives so we miss out which isn't really fair. No pay rises for 3 years either and we are starting to feel it. Christmas bonus also ended.
Proshome based, good manager, staff networks, nice people, disability leave
Consno pay increases, lack of learning and development, lack of disability awareness, annual leave and sick pay could be better, toil depends on who your manager is
1.0
Support Worker | Liverpool | 2 Sept 2019
management/pay/worklife
I'm a former employee and what I experienced was beyond disgusting. Lets start with the manager she is the biggest moaner you could ever work for doesn't give anything for how she speaks to her workers as long as shes shouting or having a go that's when shes only happy. she leaves midday when shes in all she does is nag nag nag at you. when I was working there she would talk to you as if she was more superior than everyone else you couldn't even talk to her and say hello without her saying "did I tell you to talk to me or work less talking more working that's what im paying you to do" is what you will hear all the time another problem is she believes her own lies couldn't stay at this place. The work life is great the residents are lovely very welcoming. the pay is amazing despite the poor management. Now on to the other workers around 5 percent of them are decent people the rest are complete low life people who bully,abuse,smoke,gossip about others its like some of them don't care and when told to do something on your own its against policy but they don't care at all. sorry the worklife is absolutely boring all you do is walk around all day in a circle waiting for somebody to mess up so that you can work its a complete mess apart from early mornings lunch and dinner when you actually get to do something. easy money. most enjoyable thing about the job was the pay and the residents nothing else.
1.0
Support Worker | Flintshire | 20 Dec 2020
Beyond the joke
You can go above and beyond for this company, you can work for almost a year every weekend, 4 and 5 wake night shifts per week. You can show up early for every shift but they will never respect, value you or consider your well-being!!! When you are genuinely ill or your car breaks down you will be abused for it, even if you only have what equates to around 7 days off in a year. If you have worked 4 or 5 wake night shifts per week and staff don't show up in the morning when it is time to clock off, you are expected to stay which is totally inhumane. The pay is exploitative, even more exploitative for weekend wake night staff as a sleep-in staff member would get only pence less. Management promise career progression but deliberately take months to mark a simple social care workbook, which in turn delays the process of even becoming a registrant or allowing staff to make any progress. If any health issues arise with the service-user (which often they do) you are expected to work overtime, even if you have worked all night and even travel to the hospital with no mileage refunded. The family home environment and service-user were lovely to work with, this was the only positive thing about the job, everything else was beyond the joke disrespectful.
ProsFamily environment and service-user
ConsDisrespectful, lacking in value, exploitative pay, zero work life balance, rubbish career progression.
3.0
Support Worker | London | 24 May 2020
Poorly paid no increments for weekends or bank holidays
I have worked for Leonard Cheshire for many years, overall I would say it is a good company to work for, the big downfall is salary wages in London barely over the minimum wage and no extras for working nights or weekends. Staff are constantly told Saturdays and Sundays are part of the normal working week but they will try to make you work more weekends and have days off through the week. Management would think nothing if it suited them to change your shifts or your hours without any notice, day shifts have been cut In our service from 8 hours to 6.5 hours now leaving staff down on contracted hours and a few years ago staff had money shaved of the hourly rate which put some staff into financial difficulties. higher management seem only to be bothered about the budget and there is no money in the pot for leisure activities meaning the poor residents have no social life. Although being stuck in most days the residents are cared for and well looked after and quite often staff will use their own money or time to try and do activities with the residents Leonard Cheshire is run more like a money making organisation then a charity and the bosses at the top on huge salaries while poor support workers are barely earning a crust for all their hard work, it is definitely the wrong way round.
1.0
Nurse | Bath and North East Somerset | 19 Jun 2020
Not a 5 day run
I started working at Greenhill house with my eyes open At the interview I was told it’s 32 hours a week over 7 days Well what they don’t tell you is that weeks clash and unless you complain you can be working 7 or 9 days without a day off Generally residents are ok apart from a couple who I was advised will lie about people to get them into trouble if they don’t get their way You will work a mix if shifts between 730 and 2130 You will not get suitable rest periods day to day if your on a late followed by an early Some staff can be real moaners and team leaders/deputies also do this PPE is supplied but this MUST be removed as a so called deaf person complains he can’t lip read this same person complains about noise at night Some staff especially younger ones are not team players and if asked for help just lie saying there helping someone else when there not You have to fill out your own time sheets or you won’t get paid There is a smoker amongst residents who smokes you know what and will try to get you to light it he also lights up when you support him Security is not the best as doors are left open during summer so anyone can walk in Currently some residents ignore covid rules To sum up unless your a mug dont apply ask questions through at the interview
ProsSmiles from residents and banter
ConsRudeness from residents and staff and long working weeks
3.0
Support Worker | Carmarthen | 4 Jan 2020
Needs more work
The clients in the johnstown home are absolutely lovely, as well as 'most' of the staff. It is a fast paced environment so it sometimes helps the day go faster but it is very exhausting. You are literally on the go straight from 7am all the way through til 9pm if you're on a long day, sometimes even missing breaks. Although I had previous experience in care I felt there was minimal training to prepare us. After just a day or two I was left to see to some clients alone, with no idea what their background or current diagnoses were. Had to chase up staff about questions and correcting mistakes as it seemed you didn't get necessities without asking. New staff were chucked in the deep end and left to work together due to staff shortage. Unfortunately a small few of staff members ruined the team by being bullies to new staff and taking about them to others behind their backs. This type of job is hard enough as it is without team work. Then, when some new staff told the manager what was going on and explained we were leaving, she seemed more concerned about making us feel bad rather than getting to the root of the problem. If you can handle the exhausting hours and have thick skin o ignore the two faced people maybe you'll be okay, otherwise working here will destroy you physically and mentally

Questions and answers about Leonard Cheshire

How are staff treated when off sick
Asked 18 Jan 2018
You get phone calls when you are ill complaining that you have let them down and can you just come in for a few hours.
Answered 15 Aug 2021
No support when I was off, did not even ask how I was doing.
Answered 21 Apr 2020
What should you wear to an interview at Leonard Cheshire Disability?
Asked 13 Jun 2017
Dress neat and smart remember your are dealing with vulnerable people some are prone to infection therefore be clean and tidy
Answered 9 Oct 2019
Schellsuit with trainers
Answered 1 Jul 2019
How does someone get hired at Leonard Cheshire Disability? What are the steps along the way?
Asked 24 Feb 2017
Uses agencies
Answered 23 Aug 2021
send application with CV and experiences is a plus
Answered 20 May 2021
How are the working hours at Leonard Cheshire?
Asked 24 Feb 2017
8-3 or 2-9 or 13 hours by choice for overtime to cover someone's shift.
Answered 14 Aug 2021
You will be fine as long as you work bank holidays Xmas and do all the shifts that staff don't want say no your gone bank hours are supposed to suit you but that's rubbish
Answered 1 Feb 2019
If you were in charge, what would you do to make Leonard Cheshire a better place to work?
Asked 3 Jul 2019
Increase staffing levels
Answered 2 Mar 2022
Give the current management the boot. I wouldn't force my staff into sickness by overworking, dealing with situations there's no training offered for, not look down on everyone and show my face on the floor.
Answered 9 Jan 2022