The pay is very good, and goes up with every full year you work for them, so that is a great positive of this company, but there are a lot of negatives too.
You can be hired for a part-time (say 20 hour) contract but given 39+ hours a week every week (good for some, but less so for others), and then every closedown shift you will probably finish late (but get paid for it). You will also sometimes have to attend for staff meetings outside of your shift pattern (you might say finish a closedown after midnight, then have to come back for 9am for the staff meeting, then return again at 2pm for your actual shift). So overall you do more than full time hours, but on a part time contract, meaning your holiday benefit is poorer than it ought to be if you were accurately contracted to your hours. Management (which I never was) somtimes have to do a closedown shift (potentially post midnight finish in worst case scenario) followed immediately by an early morning (5am start) shift. On one occasion we closed down the store on a Sunday, finishing about an hour later than planned, only to be told we had also been rota-ed on for several hours that evening for a full stock count. The only indication on the rota on the board was that they had put a single letter (I think 'S'?) underneath the shift times (i.e. the regular Sunday shift times, bearing in mind the shorter trading on Sunday), and we were expected to just know that the one letter meant several extra hours of stock counting was a
Customer Service Representative | London | 11 Nov 2018
Do not work here!!
Well, where do I start.
The role of a Customer Assistant will completely ruin you. It will effect your health (mentally and physically), financially, you will be sworn at, insulted, witness racism, sexism and incredible amounts of back stabbing
I’ve worked in 4 different stores and it’s always the same.
Physically, I know of at least 2 people who are not only in their twenties but also have to wear back supports. God knows how they will be in their 50’s or up
Pallets can weigh in excess of 250 kilos each so if you are pulling 6 of them around the store. Well, you do the maths...
There is constant pressure to stack the pallets in a certain time. Mixer pallets are the worse, they can take ages and the stuff on there is in different parts of the store.
It is relentless. You rarely get a chance for a breather. There’s is a constant diet of energy drinks and ciggies in the mornings to get you through it. This is the 5am shift.
By 8am, you then have to prepare yourself for the customers despite being physically exhausted.
At least 80% of them are the worse that this country has to offer. You will serve rude, impatient and at least one drunk customer a day and a majority of them pay by cash which looks like it’s been buried in a garden for the last couple of years. Customers moan about everything especially the queues. Store theft is rife. You have to say good morning and most will just ignore you.
You have to scan 30 items a minute. You can’t win, cust
Pros10% discount card and 30 days leave
ConsPhysically damaging, financially ruining, no social life, awful customers.
Customer Assistant | London | 10 Oct 2018
Dreadful, for your sanity, dont do it
Typical day at Lidl
On a 5 am start? Enjoy seeing a manager lose his temper when the previous shift didn't do all what they said they would and take it out on you.
Realise that at least one person hasn't turned up due to lateness or calling in sick
Doing Meat? Prepare to move incredibly heavy TKT's full of meat on an pump truck that has seen better days.
Open the TKT to be confronted with overloaded trays that are either impossible to pull out, or packets of meat that that just been thrown in there by the depot as they couldn't be bothered to stack it properly.
What's that on the floor or over your hands? Oh, its blood from a split packet.
Have said managers constantly challenging you to stack quicker while he or she is having a smoke outside
Remove out of date meat that wasn't removed the previous shift
Realise you haven't got enough time to do it so you just chuck it into the chiller anyway.
Doing fruit and Veg? Enjoy pulling a 6ft plus pallet of goods on a dangerously leaning tower on another pump truck. There could be 6 of them. Better be fit / strong. You will be physically ruined after it and you day has just begun.
Enjoy further harassment from managers in between their 'off the record' smoking breaks to make sure everything is ready by 8am
If you are not in the 'gang' you will then be destined to spend the rest of the day on tills dealing with constant abuse, inane questions and customers who treat it like a bank by throwing change at
ProsWhen you leave
Logistics Associate | North East | 24 Apr 2019
A job, NOT a career
The typical day at Lidl is a monotonous one, with very little variety in the job whatsoever. Although this could be seen as the nature of the job, opportunities for change appear few and far between. Team members are expendable. And there's nothing to stop them training another person to take your place - You'll be reminded of this constantly. Health and Safety standards are appalling, where the only days you feel you work in a safe environment are the days there's a Health and Safety related site visit happening.
The training in Lidl is minimal, with their apparent objective to have you in and on the job as soon as possible. On numerous occasions we have witnessed unprepared members of staff being sent onto the shop floor to carry out the job they haven't been appropriately trained to do.
Management will try to defend this by saying it's the best way to gain experience, however, putting somebody into a live work place, with other members of staff who are forced to hit targets and where the aisles are filled with moving machinery may not be the brightest solution.
The highest levels of management no doubt have great intentions for all members of staff, this is definitely lost as lower levels apply their personal touches to things.
The lower levels of management in Lidl can be best described as reactive (Def:, reactive management is characterised by lack of planning) - although they lead you to believe they're ahead of the game. This is made blatantly apparent in the
ProsYou get paid
ConsPoor/slow career progression, disorganised at a team level, monotonous, poor training and H&S standards
Customer Assistant | Kingsteignton | 17 May 2019
Looks shiny but dig deeper
Having worked for Lidl for a short time I can say that my interview and application is still quite fresh in my mind and much of the polish has eroded away.
The Lidl open day is great! thereafter is questionable.
I applied for a set 16+ hourly contract in order to fulfil my requirements and have been rostered on in excess of 26 p/week on unsociable shifts which are not very family friendly. Whilst I don't mind on occasion helping out. I'd rather stick with my contracted hours as the taxman claws anything above a certain limit.
The training received is often overlooked and practices are open to interpretation depending on your line manager / store manager / shift leader/colleague.
Very hard manual work but at least you wont need a gym membership!
If you're looking for work/life balance forget it, although it is achievable if you have the right manager. Our store is a very busy one and I am finding it increasingly difficult to complete my work within the time I am required to do so. This story continues with other staff.
Current managers have lots of experience but lack of understanding when it comes to the daily grind and often berate employees for the smallest mistake, I have seen staff crying for the smallest issue being highlighted.
Eg, 20 minutes to unload a 10ft chilled delivery box is not doable by one person if the box has been incorrectly packed at the distribution centre and customers are getting in the way. This time also fails to include the stoc
Pros10% discount on most (not all) goods
ConsLong, Hard work, not at all flexible.
Stocking Associate | Folkestone | 1 Oct 2020
Lidl? Never again!
Lidl? Where to start? Lidl is my worst experience so far in the UK. I didn't like the way they worked, the management, or the pay. I worked during the Covid-19 pandemic, and the only good thing was that my work there was an occasion to leave home (and during the lockdown it was like "salvation"). Most colleagues were OK. No one treated me badly or ignored me in any way. The Deputy Store Manager didn't like me - I don't know why she was conspiring with one of the Shift Managers. The manager of the store - an extremely good man, but because of his kindness he has completely lost control of his employees.
In the store they bet only on speed. The quality is under any criticism. The new product is placed in the front and the old one is buried in the back. Tons of food are thrown away. Would you say that it is normal for this to happen? No. It is not normal. This is a bad practice, lack of rotation and absolute carelessness, which can make someone sick at some point. You need to be very vigilant and watch the expiration date of everything you buy. You can find many expired products on the shelf and this is considered absolutely normal. Fresh cream expired 1 month ago, Bacon expired 2 weeks ago, raw sausages from 3 weeks ago? No problem, everything is correct. When products with an expiration date are re-evaluated, they are collected from the shelf and sometimes stand for hours in the warm warehouse before someone comes to put labels with a 30% discount and return them to the refri
ConsNot enough hours; bad practices
Shift Manager | Devizes | 19 Nov 2020
An Unhealthy Lack of Support in Every Department
The main role of the job is to organise and run the floor. Delegate and get stuck in with normal tasks, such as counting the safe, running breaks, stock work, cleaning and orders etc.
There are only two shifts as a manager 05-00 until 15:00 or 13:00 until 23:00, this gives no time to see your family or friends. The worst part is this isn’t consistent so you may be in until 23:00 then your next shift that week is 05:00. To me that isn’t healthy.
Running the store is very enjoyable and you learn a lot of valuable life lessons doing it. Shifts can be tricky especially with sickness as there is a lack of any forward planning and you are just left short of staff instead of getting a replacement. But on the whole satisfyingly challenging.
However. Prepare to be micromanaged!! All senior management, whether that be store Manager , area manager or above want you to do tasks based on what they are getting assessed on at that time. If this means a worse experience for the customer then so be it in their eyes. If it means you have to stay until 2am to get something done they do not care as long as they can say that box is ticked. So you can pretty much forget running the store normally, instead you will have someone over your shoulder telling you what they would like done.
Sickness and leaving on time is made to feel like you are committing a crime.
For a lot of my Customer assistants they would have to sit on till their entire shift because the company runs on bare bones staff. T
ProsDevelop management skills to help in your life or career.
ConsNo social life, no support, no ‘well done’ for going above, no training, not customer focused.
Graduate Manager | Manchester | 24 Apr 2013
A typical day would start at 6am and finish at 6pm. It would start by managing the delivery, baking bread, completing orders and other mandatory procedures. During the day, I would cover the tills, manage promotional activity and the bakery, merchandise new displays, quality check the fresh food sections, cash up tills, deal with colleague and customer queries, complete colleague training, control store inventory, do administration paperwork and food safety checks, keep the shop floor and the warehouse organised.
I learned that I was responsible and accountable for everything in the store and as such, rarely took a break or finished on time. I learned I had to continually adapt my management style to get the best out of myself and my colleagues. If I couldn't improve my own performance I couldn't expect my colleagues to. In this close knit business, I needed productive contributions from everyone to reach the targets. The best way I found to achieve this was by making incremental improvements to the way people worked, including myself, rather than wholesale changes.
My immediate superior, the district manager, was under just as much pressure. As a result, he was forced to feed that pressure down to his store managers. I thought he was given too many stores to oversee and inherited too many challenging colleagues. Subsequently, I rarely saw him in my store and felt a bit isolated. However that just presented the added opportunity of achieving each challenging task myself.
Worked for lidl for 6 years and it took the biscuit out of me until the very end!!
Over my time there I was duty manager, freshness co’ordinator, non food co’ordinator, training mentor and what at times, felt like the company lapdog.
Management have not got a clue how to run a Lidl store anymore. Too many ex Asda/Sainsbury’s managers brought over who haven’t done a days work in their life and don’t understand the culture. Absolute egotistical, lazy, waste of space shirt wearers who could not run a bath with instructions.
I started in 2012 worked my way up to duty Manager within a year, was promised promotion to assistant manager after 2.. waited, working my absolute BOOTS off day in day out for the next 3 years.
This included 16 hour shifts, 24/7 on call, running the opening and closing of the store single handedly. Handling visits from the BOARD of DIRECTORS single handedly. Taking grillings and canings for issues out of my control. Coming in to the late shifts and picking up the mess from my own managers, for a measley £1 extra an hour.. running the entire store from a till while the assistant managers sit in the office drinking coffee.. I could go on and on. There is no exaggeration here.
5 years on and no promotion came, they then eventually gave the position to someone completely undeserving, for the sheer fact he spent half his shift out the back with the rest of the ‘managers’ doing sweet eff all!
Carrot dangling culture in Lidl is their ONLY form of motiva
ProsTime flies, physically demanding, money is good
Lidl Scotland has a routine day, week, and year. Everyday, freshness (fruit & veg, fresh meat etc) is first priority. After this has all been completed, we work our delivery in a simple pallet with truck method and stack the shelves to achieve the best availability for our customers. While all of this is going on, we also operate the tills on an as and when needed basis - so there is a lot of running around. When all pallets of our delivery are finished, we move on to warehouse up keep before beginning to prep for store closing time. This includes taking off products in freshness due to go out of date, and tidying/cleaning the entire store. However, while all of this is happening, we must take into account the day of the week... there are two 'change over' days for our non food products, Wednesday and Sunday. These are the days we arrange all the new products coming into the store to begin on Thursday and Sunday. Also, every weekend selected items are half price, so organisation for that must be taken into account.
In my job at lidl, I have learned so much about being in the work place as well as about myself. In my opinion, customer service is the most important thing. Common courtesy, politeness, respect, and generally taking an interest in your customers are what brings them back to the store to purchase your items and ultimately keep you in business. I have learned how to fairly delegate tasks to staff, and prioritise tasks that are more important to complete. I have a
ProsGood Pay, Great colleagues, Interaction with the public
ConsLong hours, regular hectic/stressful shifts
Questions and answers about Lidl
What should you wear to an interview at Lidl?
Asked 24 Apr 2017
If you are applying for a position such as Customer Assistant than dress business casually.If you are applying for a management position than dress formally.
Answered 29 Jul 2020
If you're dressed to smart for a cleaning vacancy the employer will think you don't like getting your hands dirty casual clothes are best for a cleaning vacancy
Answered 4 Feb 2020
How are the working hours at Lidl?
Asked 3 Apr 2017
Not to many hours and top contract you can get is 30 hours
Answered 20 Sep 2020
Customer service is to help customers and load what they have asking if the company supplies them you put on the shelves for customer to have acces to it
Answered 22 May 2020
What is the Lidl employee discount?
Asked 20 Apr 2017
Lidl GB offer a 10% discount but Lidl NI offer no staff discount at all
Answered 28 Nov 2019
Lidl prices very good and also is good for the customers so they will come back again and again
Answered 22 Nov 2019
Do Lidl allow people with coloured hair? I really don't want to have to go a natural colour for the job
Asked 16 Jun 2017
Some people like to have different colour but but to improve employers your colour should be normal as it should be so as look good for you and employer and also them for our customers to
Answered 22 Nov 2019
It’s suitable for someone and looking smart
Answered 18 Sep 2019
How should you prepare for an interview at Lidl?
Asked 20 Mar 2017
L think you shoud ware somthing nice n clean for the enterview
Answered 3 Sep 2020
Practical clothing sensible heels not a flashy colour but gentle on the eye and possibly Al nice light fragrance but not overpowering. A clean natural looking makeup face to show you take pride in your appearance minimum jewelery and a pleasant smile and looking healthy with a light glow a good mannerism and confident look.