I would like to start with the good, I have met some amazing and lovely people doing this job and all being the support workers, so many of them work so hard. And in a way we are like a family. Most support worker are very supportive towards each other and we would be lost without each other. The residents we support can be challenging however it can be amazing to see them smile. I feel joy knowing that service users are living the best life we can offer. I have so much respect for support workers and I'm happy to have met the service users. I feel this job has evolved me as a person and I have new skills, so for that i am thankful to the company.
However I feel there is things that I for one don't agree with. Since starting lifeways over a year ago I have been warned about pay. I have seen lifeways addess this multiple times yet in my year here I have seen nothing but wrong pay? I know people who have been waiting months to still be payed correctly? I and many others are payed wrong multiple times, I have never had a problem like this in my past jobs?? Its not fair and it needs to be sorted, all I hear is lifeways repeating the same thing and nothing changing.
To be blunt the management here at lifeways Leicester can be awful. The team leaders are rude and give staff little to no support, team leaders only give support staff more stress. The way they talk down to support staff can be disgusting, The managers can be the same being just as rude and di
my job was amazing untill new management took over
I worked for lifeways for 4 and half years, worked my way up from support worker to team leader the first 3 years was amazing i loved my job and had so much work satisfaction helping service users live there best lifes possible and prompting their independence, management and staff was amazing always there to help and reassuring you when you needed it and always had the service users best interests in mind at all times. training was all up to date and relevant, always more when needed. yes the hours was long (14 hours) but it was worth it for what we was doing. management and staff left because of lifeways and how they treat there employees which left us in dangerously low staffing.
fast forward to the last year and a half new management came in who was all out of service, which they did there best and thats all we could ask we support them as much as they did us alot of changes happened some good but some bad in the end things started to get better. as a service we started to grow service users plans was changing for the better and staffing levels was coming up and so was moral.
new area managers/ head office on the other hand did not care about the service or service users what so ever expecting us to be able to support the service users on low staffing (which there way to fix this was agancy who wasn't trained and couldn't follow plans which caused more issues that actually helped) minimal money to be able to do activities with service users or to keep fridges/ cupboards
Prosfirst 3 years
Conseverything after the 3 years just lifeways itself
l am currently a student at theUniversity of Wolverhampton and near completion.During my training for the past two years l have passed my exams and assignments first time which l have been proud of myself.Nursing has been my passion since l finished school as l thought its a rewarding and fulfilling job, so for me to reach this far is a dream come true.I have gained my experience working with different clientele groups in a variety of clinical specialties. I am a committed and a well motivated student nurse who is able to provide relevant forms of care without direct supervision and work well using my own initiatives. I am able at communicating with a wide range of people in a professional manner and l communicate with relatives & members of the multi-disciplinary team in line with NMC .l consider myself as someone who is able to provide high quality nursing care and participate in the assessment, planning, implementation and evaluation of the care needs of patients. l am keen to consolidate my development and education further in a clinical care setting and to play an active part in the continuing development of my workplace and actively contribute to the maintenance of an environment conducive to the delivery of high standards of patient care by promoting good communication and relationships between staff, patients and relatives.l am a flexible individual and feel l can act as a positive model.I consider myself when given the opportunity to show commitment and welcomes new
As an ex employee with over xxx years of experience in a variety of roles from support worker to management, working across several counties within Lifeways, I can say with confidence that Lifeways do not work ethically, with either staff or the people being supported.
Any good reputation Lifeways have gained are based purely on the fact that there are some good support workers who have dedicated their time and efforts to improve the life and quality of the people being supported.
These hard working support workers are paid poorly, and often have to double their working, unsociable hours to meet there own basic cost of living. Lifeways fall well under the national average in terms of pay. Staff are also not paid for any E-Learning based training, and are expected to do this in their own free time.
Anyone considering working for Lifeways only have to break down the list of benefits on jobs sites such as these to realise that they are not really benefits at all, and most company's today offer those, if not more, as standard.
To those who have been offered a job with Lifeways. My advise would be to really study and learn your contract, also note that only your basic working hours IE 37.5hrs per week are enforceable, along with flexibility within those hours. Anything else is deemed 'additional' and you don't need to provide proof or reasoning if you don't wish to do them, even if they say that you do. So really learn the difference between your basic working, contracted hour
I was interviewed for a bank position supporting a gentleman in his own home 5 mins from where I live. My circumstances at that time meant I was unable to take something more permanent, however, I was promised first refusal should things change in the future. I was lone working and got on very well with the man and we became good friends, I couldn't ask for more. I was taking regular shifts to cover for someone going through college. The line manager left and a new one took over in her place, then the fun began. She never bothered to come and meet her new staff, or the service user, and came across rather cold, but we got on with it, the house practically run itself, we were a good team and helped each other when we could.
Just months later, the girl I was covering for announced she was leaving the company, so it would be in my best interests to fill the void. All the staff thought this made perfect sense and I was in a better position to do so. I approached the new manager with my desire to take these vacant hours, (as promised at my interview), and she said she would get back to me, after all, my job was now unnecessarily under threat. As i'd heard nothing after few days later, I contacted her but she told me she already had someone lined up, against the wishes of the service user and much to the anger of his family and staff. I must add that up to this point, she still hadn't bothered to visit, nor take the feelings and wishes of the individual into account. The service
ConsLong hours, basic pay, no support, power-hungry managers
First and foremost a client is at the heart at every service and they are the most rewarding part of any caring role or those supporting for the right reasons and not a pay packet.
Support staff are the very foundation with which this company stand and make substantial profit from and for that staff are treated no better than a kicked dog.
Within most services the clients needs and wants are brushed under the carpet to deal with the main issues 'the bitchiness' between staff, understanding that all staff members are unhappy appreciated, but, the continued lack of confidentiality between 'friendly' service managers and support staff causes a great deal of conflict with the psst psst psst !! a continual chinese whisper and bitchfest, somewhere amongst that is the care that should be given to clients and foremost concentrated on at all times.
Service managers fail to deal with genuine issues and the paperwork, risk assessments within services is either none existent or not up to date enough to carry out a job role. The preference to some service managers is to come into a service sit gossiping whilst drinking tea/coffee and say goodbye, not once in my years have I ever received a spot check by ANY service manager. just a thought maybe if they spent less time causing conflict between staff by breaking confidentiality and actually completing their job role services would run themselves sufficiently.
Staff have a depressive attitude to work and in part I can completely
Management and team leaders have favourites, and go out to do activities together without inviting anyone else. But when jobs are on the line, will suck up to you. Most of them sit around all day drinking tea and coffee letting support staff run around doing everything and still have the audacity to say 'I've been non stop' when theyve told support staff to do everything for them. If they dont like you, you will know as I have witnessed about 6 members of staff crying/getting upset. Even if you tell anyone nothing gets done anyway. If you report something, nothing is confidential and everyone in the work place will know about it. If you report team leaders they find out and can easily turn things around to get you sacked. When you open up about something they can turn it around and make you look bad and make you feel even more upset. If you get along with someone you work with, chances are, you will not be working with them. Even though, coincidentally, higher ups and certain staff members who are friends end up working together most the time. And if minimum wage wasnt rubbish enough, most pay days you are underpaid. You could stay later then usual and get no thanks. They use innopropriate language in front of service users, and if a service user calls the intercom, if they are not in the mood can put the phone on silence/ or answer it, and moan that they have called and probably wont go in for hours after they called. You get told to follow your timesheet, which never happen
I have had extensive experiance with working with people who have a learning disability.
I have now worked for Lifeways for three years, starting as a support worker with in the NHS and progressing to a Team Leader. Having a short break of four months I came back to lifeways and was invited to return to Becket court as a temporary Team Leader.
Since being back at Beckets I have tried to look at all aspects to raise the standards and staff morale.
I have had a target for Beckets to become one of the best high standards teams within the Lifeways group and to lead by example.
Becket is a unit that has six single supported living services, but I am aware that supportive living and residential can overlap according to the health and safety.
Firstly I have looked at staffing levels and the successful reduction of agency usage by ensuring an adequate amount of staff on duty at any one time. With having a full and stable personal this reflects favourable on staff and tenants.
Secondly I have looked at Rota’s and have used a request rota which has also brought the levels of sickness down as staff have had the opportunity to work around their private appointments and other commitments. I am now trying to instigate a rolling rota with requests.
Thirdly, Having regular individual staff team meetings and supervisions help to raise morale and raise issues of concern that needs to be challenged.
To praise staff when warranted and take staff to task over their transgressions.
I still need to implement ways to increase staff moral and interaction between staff.
The hours worked, pay rates and terms are clearly outlined at the interview stage. There is the huge feeling of achievement, when staff work as a team, enabling our service users to lead a full, content day.
I worked for Community Care Solutions prior to Lifeways Group as a support worker, and now have experience of supporting individuals with Autism and Learning Disability. My initial training was quite intense, but the framework of the role of Support Worker was well delivered.
Senior staff were very experienced, having worked in the environment for a considerable time, guiding me on best practice of the support given to each individual.
My Managers are very focused on the welfare, care and happiness of the people we support, leading by example to show what standards of care are expected as a Support Worker. It is quite reassuring to know that both my Manager, and the Regional Manager are fully open to discuss any matter of concern to me.
On many occasions, with short notice, my Manager has worked the day, completed a sleep-in, then worked the next day, just to ensure the continuity of care for the people we support, and supporting staff.
Life/Work Balance, in any team environment have issues that arise, (appointments, commitments at home), and with enough notice given, shifts may be adjusted to allow your commitment to happen. Same day, short notice is more challenging, but the Senior and Manager will normally have options to maintain continuity of care,
ProsWorking in team, Job satisfaction, Flexible working environment
I am 31 years old and have worked for 3 Care Companies and 1 Organisation. Lifeways (Swindon) I can categorically say (without a doubt) was not only the worst care company I have ever worked for, but intact the worst company I have ever worked for full stop.
Lifeways seems to live in the Ancient times which makes things very difficult aswell... we didn't even have a landline (we had to use service users personal mobiles). Everything was done by hand although there was nowhere to store anything... incident reports, complaints etc were often thrown in the bins.
Probably 50% of the support workers here have no interest in care work what-so-ever - it's just simply just a job and they will openly admit that. This really affects users quality of life as for instance, many staff were too interested in watching the Football etc instead of supporting users.
I observed a massive hygiene concern in some homes... I'm talking black toilet bowls, grubby sinks, sticky floors, dirty bed sheets and mouldy fridges etc.
I also saw massive safety concerns aswell... their was the moderate concerns like people not checking water temperatures before bathing people, no food probes... and more worryingly therevwere major concerns like people who needed 2-1 support who were often taken into the community with only one member of staff due to staffing issues...
Some managers did not have the skills required for their roles either- they showed a lack of interest, no support, a lack of exp
Cons15 hour shifts, unpaid breaks, no training, poor managment, no team work
I have two years of experience working in this area of work and have worked at three different places. One of them was Lifeways and I will be sure to never apply for their jobs again! My entire team I worked with lacked experience - it came to my attention that 90% of the staff had no qualifications or experience when I attended a pre-employment training course when I noted that out of a class of 23 only two people had relevant experience and qualifications (immediately alarm bells rang! Two weeks later when the course finished 22 of us were offered jobs including one 60 year old women who had never worked in her life and used bringing up children as being her relevant experience, and one young girl who had never worked too and showed no interest in the course what-so-ever... i'll let you think about that! During my interview I was told The work rota would always be done FOUR weeks in advance and I would get every other weekend off - HOWEVER the truth of the matter is that you are lucky if you recieve the following weeks rota on the friday, infact some weeks it was brought in on the SUNDAY and people were expected to work the following day. The word pay is a touchy subject at Lifeways because you would be lucky if you were only underpaid by £100 a month each month - you will never be paid accurately (or for the waking nights either). Because none of the Support Workers I worked with had any experience most of them did not know the meaning of the word "abuse" whether it be fin
Prospeople have ciggarette breaks when-ever they want because nobody really cares.
Consno breaks, long hours (sometimes 32.5 hours in one go including a a sleep).
Questions and answers about Lifeways Group
Why did you leave your job at Lifeways Community Care?
Asked 26 Mar 2017
Underpaid (salary was £17500 PA) each month I was lucky to come out with min wage. Lack of support from head office, as a team leader I had no training to support me in my role and I had almost no support from management.
Answered 30 Jan 2021
Sickening bad practise and imbeciles as managers , worst thing is , they do not care for anybody . Where the h.... do they find so many sick and horrid managers ? There is something wrong with managers who enjoy and go out of their way to make staff miserable at the expense of the client stuck in the middle and disregarded . Absolutely disgusting .
Answered 28 Dec 2020
What is the organisational culture at Lifeways?
Asked 11 Jul 2017
Aload of bullies with no morals, all they ‘the managers’ care about is money
Answered 18 May 2021
There is none , it is run by idiots who have personal hygiene and weight issues . Really good example of promoting healthy living ! The fat trainers scoffed big macs at lunch time . They belong in the dark ages .
Answered 20 Jan 2021
How should you prepare for an interview at Lifeways Group?
Asked 27 Apr 2017
Not worth any effort and they make no effort .
Answered 1 Dec 2020
Be a doormat to the horrid company and you will have a job and be desperately unhappy ..
Answered 22 Nov 2020
How are the working hours at Lifeways Group?
Asked 25 Apr 2017
I work office hours
Answered 30 Jun 2021
Long... 37.5 contract but only given three 12 hour shifts, then told to make up my hours I had to do one extra shift a week of 12 hours. I was not allowed to only work the extra hours to make up my contracted hours, I had to work a full extra shift.
Answered 30 Jan 2021
What is the interview process like at Lifeways Group?
Asked 23 Mar 2017
You can make it your own to fit your service. Telephone initially and then come to the service face to face or via video link during covid.
Answered 20 Aug 2021
Rubbish from the very start of the experience , wish I had never lowered myself .