Working at LloydsPharmacy: Company Overview and Reviews in the United Kingdom

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618 reviews
LloydsPharmacy, UK Ratings
Average rating of 618 reviews on Indeed
3.1Work-life balance
2.5Pay & benefits
2.8Job security & advancement
McKesson Walsgrave Triangle Coventry
5,001 to 10,000
More than $10B (USD)
Health Care

Popular jobs at LloydsPharmacy in the United Kingdom

 Average salarySalary range
27 salaries reported
per year
54 salaries reported
per hour
2 salaries reported
per year
41 salaries reported
per year
15 salaries reported
per hour
Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1646 reviews

LloydsPharmacy reviews

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Overall reviews at LloydsPharmacy

Dispenser | England | 24 Sept 2018
Only Thing Keeping Me Going is the Staff I Work With (warning: long review)
Over the past year or so there has been a gradual downfall in the allocation of resources and staffing to our shop. Pay has went up slightly which has been good, but overall the working conditions have declined. The pharmacy I work in is open long hours and also delivers palliative care pharmacy services, has around 150 patients on blister packs, over 30 people on addiction-related services, takes bundles of prescriptions twice daily from the GP surgery along with a once-daily collection from other surgeries that are local, does express repeat services on a weekly basis, and delivers medication to many patients. This doesn't even include the amount of people we have handing in prescriptions in and phoning us to query us about many things including stock and medication, which is a lot of people as we are more busy than many other pharmacies within our company. The staffing allocated for all these services to be completed is becoming something which I am becoming increasingly concerned about, not only for us as employees but for the safety of the general public. At night when there is somebody off and there is no coverage, the pile of GP prescriptions often cannot be done because 6-9 shifts will be completely consumed by answering phone calls and doing waiting prescriptions, keeping up with the demands of waiting customers. Phone calls can often take up to 10/15 minutes which takes away a significant amount of time from everything else that needs to be done, and I am often the
ProsDouble pay for bank holidays
Consnot paid for breaks unless a pharmacist, no coverage when somebody takes paid leave, poor staffing, poor payroll, bad working conditions, stressful, teams of staff vary between shops
Healthcare Assistant | Gloucestershire | 16 Jul 2018
High expectations from management without giving the tools to comply
I started over 2 years ago and it was very difficult to meet expectations. Now, with the workload tripled and staffing hours cut it's impossible. So you get management coming in for an hour telling everyone what they are doing wrong and how to fix it. Then they leave without ever having to do a days work in store. It's all about the bottom line and blow the staff, they are expendable. I thought it good business practice to take care of the staff so they take care of the store/customers. Not so. We've had people with 15 years service quitting because they've had enough. We have irate customers everyday because their meds aren't ready due to the amount of scripts we get coming through hourly. Patients think if they put the repeat in at the doctors the night before it should be made up waiting for them at 8.30 the next day. The staff are great and we have a laugh sometimes, because if you didn't you'd cry, but morale is at an all time low. All this for minimum wage, or slightly above, for most staff. This is wrong considering the safety aspect the job entails. More and more mistakes are made due to not having enough staff to cope. If the powers that be don't recognise this then they're going to lose many more customers/patients in the future. When a pharmacist with 10 years experience has had enough, what hope is there. They can't keep training new people, from the ground up, and waste time doing so if people are not going to stay. Waste of time and money, with detrimental long
ProsThe relationships you build with staff and customers, and being able to support and help people
ConsMany more than I've listed above.
Dispenser | West Midlands | 28 Jul 2016
Worked for the company for 7 years. Was shoved into a different store than the one I applied to work at after 4 months, and stayed there for over 6 years. In that time I had 5 supervisors and 3 managers and a period of 18months where we got by with locums, it felt as though the higher ups just didn't care and were just waiting to close down that store. I was the only dispenser and at one time didn't even have a supervisor or HCAs in the store, was purely me & a pharmacist working open til close every day. We started smashing targets, this still wasn't good enough and they kept pushing for more & more. If praise was ever given it was purely to the pharmacist, no gratitude towards any other member of staff! When we asked for more staffing we were told there wasn't the budget for it, even though our figures were constantly increasing month by month. No overtime is paid, you're expected to have time back. With the amount of extra hours I was doing I was entitled to another week off within a month, and you were not always guaranteed to get it back! When I applied for the Technician course (every year for the last 4 years) I was told repeatedly no. That there was no need for one in the store I was in. (They have now got a technician in my store since I've left) Too much stress for too little pay, with the new minimum wage the difference in pay between a qualified dispenser and a sales assistant is a matter of 13p, and length of service is not even considered! Serious favour
ProsCustomers; Didn't have to work weekends
ConsPoor pay; Bullying environment; No support from managers; Favourtism
Dispenser | Buckinghamshire | 23 Jun 2021
Disgraceful place to work
Where do I start? This may just be my experience, but the management at least up to regional level is appalling, there seems to be no accountability for any mistakes made (however dangerous they seem to be). The lack of patient (they prefer the term customer) care is unbelievable, so much so that managers/pharmacists are encouraged to not give medicine to people if the brand or from a different manufacturer is deemed 'too expensive'. Instead, the patient must go without or go about getting an alternative from an already overworked GP. Regional management doesn't seem to care about the plight of the shops under their command, happy to see pharmacies which serve large communities sink below the line (eg my ex-workplace has a total of 3 in the dispensary, with over 10,000 people to deal with in the town). I even recount a time where I was asked to travel 50 miles to work in a different branch to cover a staff member, who I later discovered had left the company. When asked about the covering of the mileage on my car, I could feel my regional manager laugh on the other end of the phone, before being promptly told that I wouldn't be required to work there again, then telling staff at that branch that I was unavailable. If you currently work at a Lloyds and they encourage you to go onto a technician course, DO NOT DO IT. From my experience, it was a simple ploy to keep you with the company for the next (at least) 2 years. The new dispensing system will bring a rightful end to
ProsGenuinely nothing
ConsName anything you've ever enjoyed, or not, about working. Lloyds sucks it dry
Dispensing Assistant | Leeds | 3 Dec 2019
Difficult to start and unaccommodating
I'm disabled, i was given a bunch of work to do within my first day, control of an entire aspect of the pharmacy that the manager was doing themselves beforehand. I was fine with this, as I love a challenge, but I asked if I could sit down while I was doing some of the more monotonous work, and instead of being accomodating to my disability like they're legally obligated to, it was explained that it would be "unfair" to the other able bodied workers, and that someone who had the same condition as me was forced to work without sitting already, so i should just shut up and put up, or I "wouldn't be suitable" for the position (insinuating i would be fired for this reasonable request). I think that is unacceptable. I will be doing a followup about this personally, but be aware if you're disabled and applying for a position at these pharmacies, they do not care about your health and wellbeing. If I didn't desperately need a job I wouldn't stick with them, honestly. The only benefits is that they are very accommodating with hours and travel time. They're desperate for employees, but don't expect that they'll value your health, despite being in a health care position... They offer training after 8 weeks, for a higher wage, and potential advancement down the line. If you wanted to train in a pharmacy environment, it'd be worth doing, as some independant pharmacies wouldn't extend the same courtesy. All the employees I've worked with have complained about job standards, though,
Pharmacy Technician | Scotland | 17 Mar 2018
Communication Breakdown Overload
A typical day at work in Lloyds Pharmacy, as a Pharmacy Technician, OR a Dispensing assistant, will involve managing your daily workload and prioritising which parts of it you won't be able to achieve that day, along with which parts of the company's targets you won't be able to achieve. The software used in the company's procedures is slow, unwieldy and prone to freezing or crashing, and sometimes the information put into it fails to show up when data is being analysed by upper management for reimbursement of services provided. Generally, the workplace colleagues are great to work with, but upper management are much more likely to employ the stick rather than the carrot when "encouraging" the teams. Liasing with other medical professionals and helping the customers are the most rewarding parts of the job, and being aware that you have managed to help somebody when they leave the shop. The hardest part of the job is the fact that even at the end of what you might think is a productive day, you know that the higher-ups won't be very impressed at all and will probably point out everything you missed. Oh and the wages are very, very low. The upside is that despite this, the job itself is a very fulfilling one.
ProsWorking with great people in the team, helping customers and getting to know their needs, contact with other professionals.
ConsLow wages, high demands, top-down gravity-fed facal matter flow, poor communications and software systems. Unachievable targets.
Healthcare Assistant | Attleborough | 24 Mar 2022
Ex pharmacy assistant
When I first joined the company , we were fully trained, supported by our management teams had pharmacist who were regular and customers had a familiar face they trusted , the stores were well stocked , and customers were well catered for, then they changed to the EPN style of store and that’s when it all came apart , we were told as employees if we didn’t like the changes we could leave , it because profit lead no consideration to the local areas needs , the focus was on selling higher priced skin care etc , yes there were staff who were trained in main areas , skin , pain ,diabetes but when they left the training stopped , management decided to customers to sign up to the pharmacy ordering their medication, then that got out of control, and we then had angry, frustrated abusive cues of customers constantly complaining and rightly so that there medication wasn’t ready on time as we’d promised on sign up that it would be , then there was a high level of experienced staff leaving , no time allocated to order of stock the store , I absolutely loved my job in the beginning would be with the company now if not for the changes and disrespect from our then management team who also constantly left and changed , and I know my colleagues would of stayed too as we meet regularly and are still friends .
ConsList to long to
Pharmacy Manager | Leeds | 2 Feb 2017
Awful! Worst job of my life :(
LloydsPharmacy has destroyed me. Lost all of my work-life balance, and my whole life has become about work. All they care about is how many MURs you have done. They give you no support and staff morale is at its lowest ever since moving over to LloydsPharmacy. I understand it is a business - but this should not be to the detriment of colleagues self-esteem and patient care. You can only order medicines from their wholesaler and if it's out of stock then you are not allowed to get it from another wholesaler (that has it in stock) - it doesn't matter if you need it for a patient's prescription. CEO, directors and senior management only say what they think you want to hear, but they are empty words, they talk about their values all the time - but never live them for a second. So unhappy and so are all of my colleagues, we don't know what to do to make it better, they just give you more and more to do, and they won't care if you leave - they'll just replace you with someone on a lower wage. Really would love them to change there ways, but I don't think they ever will.
ProsMy colleagues in my store - without them i would be long gone!
ConsYou're on your own with NO support from Area Mgt, Constant pressure for MURs, No work-life balance anymore, Don't understand that pharmacists still have to dispense and not just do emails!
Nurse | East of England | 16 Jun 2020
Avoid this company
The job advertised seemed too good to be true, and sadly that was the case. I worked so hard for this company but never got any recognition. Managers were just nurses who were promoted with minimal management skills, and who sadly used bullying tactics to get work done. The job involved working many split shifts and driving 200 miles plus daily, and managers disregarded staffs safety as long as visits were completed. Schedulers would swap visits around and add extra visits with minimal notice, making shifts pressurised, disorganised and stressful, and not taking into account road and traffic conditions , which would cause lateness to visit windows. Split shifts would end up 12 hour shifts with no time given for breaks, and then once home having to complete hours of admin paperwork ( in which they expect you do complete this for free) Expected to be on call for the weekend ( Friday 1700-Monday 0900) for £20!!!! Patients complained and nurses took the blame, with very little management support, taking the patients side If you want work with no home life balance and driving 2000 miles a month, out of area from where job vacancy is originally advertised..... then this is the job for you, sadly wasn’t the job for me .
ProsCompany car
ConsNo home life work balance, extensive driving
Pharmacist | London | 22 Apr 2018
Have worked with Lloyds Pharmacy for 5 years now and it's gone worse and worse. Your line manager is changed several times in the year and now we are having problems with pay for one whole year since the introduction of the new pay software, which requires you to sign in and out EVERYDAY ON TIME like a school register otherwise you don't get paid and even if you do it correctly there is always pay discrepancies which takes payroll weeks to rectify (if your lucky to get hold of them). Now they are deciding to role it out to all areas !! At this moment in time I can only count a handful of my colleagues who have remained, all the excellent dispenser and pharmacists have left and they are glad they did. The whole company is shambolic from top to bottom. They lack to understand that staff retention is what would drive them to succeed , instead they would happy to see you go (looks good on the P&L temporarily) and then waste money and time training staff which they then run for their life before their probation even ends. Lloyds Pharmacy is surviving on the thread line and soon they will collapse with the way they are conducting their business and management.
ConsLovely staff but they all left
Assistant | Castletroy, County Limerick | 7 Sept 2016
Productive workplace in a caring enviornment.
Every Saturday morning, I arrive into work for 9am. Punctuality is essential as I am required to "clock in" and "clock out" when starting and finishing work. I then proceed onto emptying the bins, cleaning the counters and sweeping floors. As the morning goes on, I serve the customers. This includes taking in prescriptions, consulting with the customers for suitable medicines to suit illness and unfortunately, sometimes it also includes dealing with awkward customers. For me, dealing with unsatisfied customers is the hardest part of my job. If a customer is unhappy, I believe it is vital to ensure that you try your very best to meet their needs. If this isn't a success, I will then find my manager to help me sort out this situation. This has made me learn that customer satisfaction is the key element for a successful business. Return customers are a "must have" for every business. I also truly enjoy getting to know our customers. In my opinion, my manager is one of the kindest, most caring and hard working people I know. She is beyond helpful and always goes out of her way to ensure your happy in the workplace. Lloyds Castletroy always achieve their goals, this is thanks to our wonderful manager who is decisive, good at negotiation and problem solving. I also have an excellent bond with my co-workers. My co-workers range from girls in their twenties like me right up to women in their sixties. I have a very trusting relationship with my co-workers which makes me feel very saf
ProsChristmas Bonus.
ConsLong hours

Questions and answers about LloydsPharmacy

How are the working hours at LloydsPharmacy?
Asked 28 Mar 2017
Most colleagues work longer hours than they are contracted to.
Answered 4 Feb 2020
Your treated like sh,, by this rubbish company their only concern is money staff are just a necessary evil
Answered 27 Jul 2018
What Is a dispenser hourly wage
Asked 3 Oct 2017
As of 2022 dispenser pay is £10 per hour
Answered 1 May 2022
Rubbish 8.13 after nearly 7 years of working here absolute joke
Answered 12 Oct 2018
What date of the month does lloyds pay?
Asked 31 Mar 2017
Christmas pay day
Answered 10 Dec 2018
Different every month
Answered 9 Jan 2018
What is the interview process like at LloydsPharmacy?
Asked 3 Apr 2017
Getting taken on with nobody to help you with anything not good at all
Answered 16 May 2022
Our interview process is designed to give you an opportunity to learn about our business, and also a chance for us to learn more about you. Depending on the role you’ve applied for there will always be an interview and you may be asked to take part in group activities or other individual activities as well as online ability and personality tests.
Answered 19 Oct 2017
Do u get any benefits when worked for the company a long time
Asked 17 Feb 2018
You get nothing but stress from this place
Answered 27 Aug 2019
Received an extra days holiday for 10 years continuous service.
Answered 20 Dec 2018