Working at Mencap: Company Overview and Reviews in the United Kingdom

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688 reviews
Mencap, UK Ratings
Average rating of 688 reviews on Indeed
2.9Work-life balance
2.6Pay & benefits
2.8Job security & advancement
Centre of Engagement 123 Golden Lane London EC1Y 0RT
5,001 to 10,000
$100M to $500M (USD)

Popular jobs at Mencap in the United Kingdom

 Average salarySalary range
1711 salaries reported
per hour
900 salaries reported
per hour
95 salaries reported
per year
29 salaries reported
per hour
47 salaries reported
per year
Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1634 reviews

Mencap reviews

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Overall reviews at Mencap

Volunteer Receptionist | Shotton | 4 Mar 2016
Mencap role
My typical day at work would involve checking my post , typing up reports , checking email's , filing , photocopying , making tea or coffee for visitor's or co-worker's. I have learned that I can successfully work as a team member and work on my own. The hardest part of my job is trying for things and putting things in filing cabinets which I am unable to do due to my disability however I always let the manager or co-worker who is in at the time that I have left some work which I cant do and if they could put it away for me etc. The most enjoyable part of my job is that I love helping people who find things difficult that's why I have chosen to work for Mencap, I feel I am giving something back to the community etc.
ProsFree lunch and travel expenses
ConsNot a paid role
Learning and Development Officer | London | 20 Feb 2020
Friendly work atmosphere at HarrowMencap
Friendly work atmosphere at Harrow Mencap. Management is good. Lunch not provided. Flexible working hours available. Managers are good. Pay is not so good.
Support Worker | Wansbeck District | 28 Jun 2019
Wouldn't go back
I worked for Mencap for 12 years and I did my best to stay positive throughout, I went to management with issues of abuse throughout my time there and I was moved to other clients and the issues swept under the carpet and covered up, I tried to progress there and got the qualifications to do so but kept getting told there's no budget, I wanted to make a difference to the people we support and help them with their issues but management didn't like this and held me back. I am now working for a new company as a manager and I've only been there a few months but I'm being heard and helping my clients the way I always wanted. They have got a whistleblowing policy but all are afraid to use it as the management stick together and have each others backs and I was told not to use it as they'll always know who did it and they'll make Life unbearable as they've done it to others!
ProsThe clients
ConsBad work life balance
Support Worker | Peterborough | 13 Dec 2016
I am more than just a number!
I have been working at Mencap now for over 3 years and have not looked back. I came from a company that did not respect their staff and where Manager's had no time to spend just 5 minutes getting to know their team - I wanted to work somewhere where I would be more than just a number. The culture at Mencap is one I have never experienced before and I feel so lucky that I have fallen into such a wonderful company. My team mates and colleagues respect each other as individuals and the Management make an effort to know their teams. Successes are noticed company wide, even by the CEO! 3 years on I still love coming to work. Yes, sometimes the shifts can be long days/nights, however the best part of my role is ultimately providing quality support to the people in Mencap services, so I understand why the shifts work the way they do. Seeing the people we support achieve goals no matter how big or small, and being a part of their journey is really one of the most rewarding things in this role. By being constantly supported by my Manager and having the training available, I have been able to secure a career progression opportunity with additional responsibilities. Throughout my time with Mencap I have seen the pay and benefits improve for the better. Mencap's training is second to none and is suitable to those that are new to care or already have care experience. I am very happy at Mencap and cannot wait to make the next step in my career here.
ProsThe people we support. Great teams, oustanding training and career progression opportunities.
ConsSometimes long hours
Community Service Officer | London | 3 Jun 2014
Working for Mencap was exciting at times and I did feel like I worked for an organisation which changed lives on a daily basis. The management structure was always poor with most managers being promoted from within for what seemed “a rite of passage.” I worked for the charity for 12 years.
ProsOk salary
ConsPoor management
Office Administrator | Birmingham | 11 Sep 2015
Productive, rewarding, fun , job satisfaction
During my time as a receptionist/ administrator at Midland Mencap I was stationed right by the front door at my desk in order for me to communicate with people as soon as they walk in, this also enabled me to play a security role as only certain visitors were allowed to access to areas beyond the reception.A large portion of my day was spent dealing with clients in a variety of scenarios, from resolving complaints about unexpected wait times to calling and verifying the following day's appointments.My job demanded an interpersonal nature and communication skills, but it also required the ability to remain calm under pressure.I had several different administrative duties such as entering invoices, drafting documents and distributing memos, ensuring each service users records and insurance information are updated. I also had to record payment information and distribute receipts or prepare insurance claim forms as necessary for when the service users went on excursions.Additional tasks vary by the setting, but I often was in charge of components like scheduling special programs and ordering office supplies . Working at Midland Mencap was extremely rewarding as it was a charity supporting people with learning disabilities from helping them around their home to organising social events with their friends. I learned a great deal whilst working here especially about discretion and confidentiality, working with vulnerable people really highlighted this.
Support Worker | Norwich | 10 Sep 2019
A Practical Company
I have worked for Mencap for many years as a Residential, Supported Living and Community Support - Support Worker. I have a LD daughter + other children/grandchildren and Mencap have always been extremely supportive of my family circumstances working rotas around what I am able to work and I am able to change support times in some areas of work. Due to this I have always been in work and always independent. My particular managers always fill in where needed and always there to support staff as necessary. I would totally recommend Mencap as an employer and thoroughly enjoy the diversity of the role. Training is provided although due to general funding more difficult to get advanced training i.e. higher NVQ's etc. The wages are in line with other companies and there is a system in place to claim expenses where necessary of which have never been a problem to be reimbursed. Mencap are not full of empty promises which many other companies tend to be and despite the grass always looking greener on the other side I always stick with Mencap having tried many others along side.
Support Worker | Skegness | 7 Aug 2020
Resposive management
A good supportive team and excellent management support no two days are the same and great job satisfaction Good training programme regular supervision meetings to discuss progress and resolve any issues
ProsNever boring
ConsWork life balance
Support Associate | Derry | 24 Sep 2019
Rewarding but very very challenging.
12 hours shifts 3-4 days a week (Days/Nights) You learn how to respect and understand challenging behaviour Hardest part of the job is never knowing what could happen to you and you always have to be alert and expect the unexpected. The hardest part of the job is trying not to let it affect and bring your work home with you. The most enjoyable part of the job is seeing the impact and difference you make to someones life who has a disability.
Support Worker | Birmingham | 27 Dec 2019
Great place to work but less hours
Great staff and management. Amazing work environment would have stayed there however not enough hours did not get paid enough to live on. Young people are very lovely and parents are great!

Questions and answers about Mencap

If you were to leave MENCAP, what would be the reason?
Asked 19 Mar 2017
Mencap in a word is not a charity their is nothing charitable about Mencap I have worked for better and now work for better long hours split shifts expected hours reduced salary so you have to do extra hours to increase your pay total disregard and bullying from managers I hate everything about Mencap from their ridiculous name to their core values that none of them follow they are disgusting worthless trash of a company that hopefully run not roun and I would be the first one to clap I’d be sorry for the PWS but for the area manager and managers etc I hope they fold
Answered 10 Sep 2020
Appalling company to work for don't value their support workers at all,and what do the managers do because a lot of paperwork we should be doing what our job says supporting people not doing managers job to much paperwork.
Answered 16 Aug 2020
What would you suggest MENCAP management do to prevent others from leaving?
Asked 19 Mar 2017
Clear out all the institutionalised senior management and get some managers in with the ethical integrity to practice what they preach. They talk the talk but that’s as far as it goes. Some real world experience to be injected into the top layers.
Answered 28 Apr 2021
Stop bullying, stop putting others down, stop playing favourites. Show they care about the service users. Actually support your staff
Answered 17 Jul 2020
What is the organisational culture at MENCAP?
Asked 9 May 2017
Bullying. Don't care about staff. If your face doesn't fit your work life will be awful
Answered 16 Jul 2020
The organisational culture at mencap is quite simply, BULLYING.
Answered 8 Sep 2019
How are the working hours at MENCAP?
Asked 25 Feb 2017
Usually 7 or 14 hour day shifts with no lunch break. If you want to earn more money there is plenty of overtime as they are always struggling to get staff.
Answered 5 Jan 2020
Not good. Can be flexible with some employees but not others. Some people were able to even adjust there holiday hours by working overtime during the weeks thus only putting in afew holiday hours meaning in some ways they would always have holiday hours to use at other times, wasn’t the case for everyone. Although illegal don’t be surprised if you end up getting pressured to work back to back shifts eg night shift and then day shift afterwards. People come and go so much that your shifts will be constantly changing. Don’t expect to have any sort of pattern in your working hours.
Answered 2 May 2019
How do you feel about going to work at MENCAP each day?
Asked 11 Oct 2020
Drained, under-appreciated, frustrated, annoyed,
Answered 25 Nov 2021
Drained by people we support, frustrated with being short staffed, depressed as you're improving life of someone who can't even appreciate it while being paid minimum wage
Answered 2 Oct 2021