Overall reviews at Mencap
Volunteer Receptionist | Shotton
| 4 Mar 2016
My typical day at work would involve checking my post , typing up reports , checking email's , filing , photocopying , making tea or coffee for visitor's or co-worker's. I have learned that I can successfully work as a team member and work on my own. The hardest part of my job is trying for things and putting things in filing cabinets which I am unable to do due to my disability however I always let the manager or co-worker who is in at the time that I have left some work which I cant do and if they could put it away for me etc. The most enjoyable part of my job is that I love helping people who find things difficult that's why I have chosen to work for Mencap, I feel I am giving something back to the community etc.
ProsFree lunch and travel expenses
ConsNot a paid role
Learning and Development Officer | London
| 20 Feb 2020
Friendly work atmosphere at HarrowMencap
Friendly work atmosphere at Harrow Mencap.
Management is good.
Lunch not provided.
Flexible working hours available.
Managers are good.
Pay is not so good.
Wouldn't go back
I worked for Mencap for 12 years and I did my best to stay positive throughout, I went to management with issues of abuse throughout my time there and I was moved to other clients and the issues swept under the carpet and covered up, I tried to progress there and got the qualifications to do so but kept getting told there's no budget, I wanted to make a difference to the people we support and help them with their issues but management didn't like this and held me back. I am now working for a new company as a manager and I've only been there a few months but I'm being heard and helping my clients the way I always wanted.
They have got a whistleblowing policy but all are afraid to use it as the management stick together and have each others backs and I was told not to use it as they'll always know who did it and they'll make Life unbearable as they've done it to others!
ConsBad work life balance
I am more than just a number!
I have been working at Mencap now for over 3 years and have not looked back. I came from a company that did not respect their staff and where Manager's had no time to spend just 5 minutes getting to know their team - I wanted to work somewhere where I would be more than just a number.
The culture at Mencap is one I have never experienced before and I feel so lucky that I have fallen into such a wonderful company. My team mates and colleagues respect each other as individuals and the Management make an effort to know their teams. Successes are noticed company wide, even by the CEO!
3 years on I still love coming to work. Yes, sometimes the shifts can be long days/nights, however the best part of my role is ultimately providing quality support to the people in Mencap services, so I understand why the shifts work the way they do. Seeing the people we support achieve goals no matter how big or small, and being a part of their journey is really one of the most rewarding things in this role.
By being constantly supported by my Manager and having the training available, I have been able to secure a career progression opportunity with additional responsibilities.
Throughout my time with Mencap I have seen the pay and benefits improve for the better. Mencap's training is second to none and is suitable to those that are new to care or already have care experience.
I am very happy at Mencap and cannot wait to make the next step in my career here.
ProsThe people we support. Great teams, oustanding training and career progression opportunities.
ConsSometimes long hours
Community Service Officer | London
| 3 Jun 2014
Working for Mencap was exciting at times and I did feel like I worked for an organisation which changed lives on a daily basis.
The management structure was always poor with most managers being promoted from within for what seemed “a rite of passage.” I worked for the charity for 12 years.
Productive, rewarding, fun , job satisfaction
During my time as a receptionist/ administrator at Midland Mencap I was stationed right by the front door at my desk in order for me to communicate with people as soon as they walk in, this also enabled me to play a security role as only certain visitors were allowed to access to areas beyond the reception.A large portion of my day was spent dealing with clients in a variety of scenarios, from resolving complaints about unexpected wait times to calling and verifying the following day's appointments.My job demanded an interpersonal nature and communication skills, but it also required the ability to remain calm under pressure.I had several different administrative duties such as entering invoices, drafting documents and distributing memos, ensuring each service users records and insurance information are updated. I also had to record payment information and distribute receipts or prepare insurance claim forms as necessary for when the service users went on excursions.Additional tasks vary by the setting, but I often was in charge of components like scheduling special programs and ordering office supplies . Working at Midland Mencap was extremely rewarding as it was a charity supporting people with learning disabilities from helping them around their home to organising social events with their friends. I learned a great deal whilst working here especially about discretion and confidentiality, working with vulnerable people really highlighted this.
Support Worker | Norwich
| 10 Sep 2019
A Practical Company
I have worked for Mencap for many years as a Residential, Supported Living and Community Support - Support Worker. I have a LD daughter + other children/grandchildren and Mencap have always been extremely supportive of my family circumstances working rotas around what I am able to work and I am able to change support times in some areas of work. Due to this I have always been in work and always independent. My particular managers always fill in where needed and always there to support staff as necessary. I would totally recommend Mencap as an employer and thoroughly enjoy the diversity of the role. Training is provided although due to general funding more difficult to get advanced training i.e. higher NVQ's etc. The wages are in line with other companies and there is a system in place to claim expenses where necessary of which have never been a problem to be reimbursed. Mencap are not full of empty promises which many other companies tend to be and despite the grass always looking greener on the other side I always stick with Mencap having tried many others along side.
A good supportive team and excellent management support no two days are the same and great job satisfaction
Good training programme regular supervision meetings to discuss progress and resolve any issues
ConsWork life balance
Support Associate | Derry
| 24 Sep 2019
Rewarding but very very challenging.
12 hours shifts 3-4 days a week (Days/Nights)
You learn how to respect and understand challenging behaviour
Hardest part of the job is never knowing what could happen to you and you always have to be alert and expect the unexpected.
The hardest part of the job is trying not to let it affect and bring your work home with you.
The most enjoyable part of the job is seeing the impact and difference you make to someones life who has a disability.
Great place to work but less hours
Great staff and management. Amazing work environment would have stayed there however not enough hours did not get paid enough to live on. Young people are very lovely and parents are great!