I want to be very clear; the job in itself is a very easy job. Each day is entirely different depending which department you're in; some shifts are really easy with barely any work, other days there's 3 people doing a 12 person amount of work and it's completely unpredictable. The hardest part of the job currently is the workload due to staffing levels. Every business is short staffed right now, but operators here can have the option to work from home if they have circumstances that require it.
The operators that do nothing in here are dragging the business down, as management haven't done anything about it, the hard working operators are sick of carrying the team, the assistant managers (well most of them) have to do the work of a manager and an operator so some of them do more work than anyone. The actual managers are 50/50, some of them hold this entire building together and are the go to guys to fix any issue for team members, other managers just throw their weight around, do no work, follow higher up people in the company to brown-nose their way up the chain and are just not suited for the role, regardless of their knowledge of security laws.
Management have unrealistic expectations thrust upon them and are told to look after the stats, but very few of them are even trained to manage people, let alone able to do so. There are far too many contracts, Mitie have made it abundantly clear that they only care about making money, even lying to some of their clients about
ProsPaid breaks, 4 days off in a row each week, time and a half for OT, great people in each team
Consworkload can be brutal, lazy staff hold everyone back, not enough staff, standard wage needs to increase
Former employee worked as a response driver, the vehicles were poorly maintained, people fill out check sheets without actually checking anything. My vehicle when I started was low on all fluids, spitting out oil, when I reported it, was told it would get sorted. vehicle eventually broke down, was able to limp to base. replacement vehicle was also low on fluids, and half the front lights were out.
Constant alarm call outs so no breaks, and no support with core jobs. You can be say in Stevenage and suddenly have to travel the way to Borehamwood or where-ever, sometimes you would get to an alarm and the information would be out of date so you cant do anything anyway, when you raise this with management, they say its too expensive to follow up. Just makes the company look very unprofessional. You are expected to take a call at 6-6:30am knowing its going to take you over your time - just to get there let alone back again, and half the time staff are already on site when you arrive.
You're expected to use your own initiave, but when you do you are questioned about it,and have to explain yourself- no or little support from management. If you hurt yourself or they care about is if you have to take time off. Big company but no relief staff for holidays so manger has to do it, and makes it seem like a favour. Had two punctures one in each vehicle, changed them both myself, the second one it was raining and I had to take all the stuff ot of the back off the van because the board over
ProsPaid on time, left to own devices - pretty much
Conspoor management, no cover, have to fight for any monies owed, dangerous on the road
Bad standards and practices. Infested with selfish managers there for easy time.
It is only now, months after I left Mitie that I fully realise just how bad it was there. There is a culture of going along with bad practices until the rules put in place to protect Mitie (just like with any company that is owned by shareholders) are so disregarded that it is scary. For example, in some places at Mitie the processes put in place meant to be a check on payments is nothing but a sham. When a person calls this out they get told that it does not matter and that nobody looks at the documents that are supposed to be a check on the payments. So those documents are just done for the sake of appearances, the manager that approves payments is approving them knowing full well that the check their team has done is meaningless. In fact that same manager directed their team to do only that, nobody cares so why should the manger, right?
It is only now after I left that I can acknowledge to myself that this is fraud, fraud is when someone knowingly passes off something as what it is not. It is horrendous to work in such a place when you have good standards and are conscientious, because it is very hard not to intervene to undo the harm being done by other people!
Standards have been allowed to erode and that is seen by certain bad managers and then those bad managers don't see why they should bother, so standards erode some more, over time managers find they don't have to worry at all and can pass off a mere pretence as the work that they are paid to do. At the back of the
ProsCannot think of anything, I am just glad I got out.
ConsScary, pressure of having deceitful managers that will throw blame unfairly where they want to is not ok.
I am currently working at Vodafone VPS, Didsbury as a Receptionist/Facilities Co-coordinator, my main daily responsibilities include receiving calls from Business Partners or their customers and directing their calls to the correct team, dealing with visitors, couriers and the postman at site in a polite and friendly manner, competing daily check’s for H&S and maintenance, logging any issues and monitoring the repair. Replenishment of stationery and cleaning supplies and when necessary re-ordering within budget. I am also apart of the team supporting the security management of the building
I am responsible for creating and maintaining a training program, accompanying guide and training for new staff joining the reception/facilities team at Vodafone Didsbury.
I created and implemented a car parking process for Vodafone VPS, which including liaising with the Marketing team to work within branded guide lines. When creating documents, to send out to visitors helping visitors.
Since joining Vodafone, Didsbury, one of the aspects was to established and maintain a business relationship with the Landlord/Site Facilities and Security Team at Towers Business Park and to attend the quarterly facilities meetings
While working with MITIE FM I have completed a St Johns ambulance First Aider course and also hold an SIA License in security guarding
As on site there is small team of 5, it is imperative that we all work together and ensure that all aspects of facilities are
ProsStaff and colleagues are friendly, there are lots of interactive activites and the offices are a good working environment
ConsSub contracted maintenance for site can sometimes be challenge to get the work done
A fine place to work for the uninspired and under qualified.
Mitie is a strange place, they do not pay what they should for engineers and supervisors which leads to allot of deadwood floating around at the company. To quote a Mitie account director "its better to have deadwood to send to a job than nobody"
Their attitude is no body matters, despite what they say in the constant cooperate cringe items they send out and how many times they call it a family they do not care. A prime example of this is calling all our people working in hospitals front line heros, not all heroes wear capes etc but when allot of them got COVID working in these areas as heroes, a few of which died. Did Mitie pay their "heroes" full sick pay? Did they heck!
Mitie then gave allot of people a 10% pay cut with no consultation period, no agreement to a temp change in terms as the law states they should, they just do what they like and if you don't like it you can leave. Allot of people could not afford a pay cut during this period but still they did it.
They got a pot of money from the share holders to buy Interserve, did they ask for a little more to pay back their employees who had took a pay cut and have worked their fingers to the bone during that time? haha of course they didn't! The CEO took a 30% cut, down to £1.54mi hope he's OK and managing OK on that cut.
Id say its all about the profit for them but i am not sure they are making any.
If you are reading this from Interserve an
So where do I start... Working 4 on 4 off suits me fine - there is always a chance to do extra shift every now and then. But that's where good things end. Area managers decided to use subcontractors/agency staff to cover our site and stopped offering us a chance to do the shift unless agency don't want it so we are last to be asked. Wage? For this what we're asked to do should be much higher. Management? That's a good one... It's always the case - they always want to fix something that works fine. So, they got rid of our site managers who knew every corner of the place and decided to merge few sites under one man. Imagine my shock when it didn't work and we're in one big mess now - understaffed or even worse - with agencies; no rota updated so we've no idea who are we working with, contact with line managers is almost non existing, Site Instructions not followed, nobody knows what is going on, clients pushing more job at us disregarding before mentioned Site Instructions and no backup from the management who don't even pretend that they don't run this place. The whole Mitie put themselves in this position where everyone is on the edge and just wait when some people lose their patience and company their contract. Cost cutting never benefitted anyone and this shortsighted policy will always hit the company back. People at the bottom of this pit are trying to put things together, make sure that the place will be run as smooth as possible (or I should say - with less bumps than a
Gave up a perfectly stable job with reasonable management (You don't have the benefit of hindsight) to return to work for a past employer and contract but within Mitie. Turned up on time got on with my job but was unfortunate to work with jobsworths whom actually hated each other but decided that because I was new in their eyes even though I knew already what I was doing they would attempt to put me in my place through insidious bullying and abrupt treatment/isolated bullying tactics. Stood up to these certain issues (Brought it to attention in a kindly manner with people involved) and when issues persisted brought it up with relevant management. Never had issues previous my last jobs and regretted the way the whole episode was handled. Never even saw the area manager who couldn't be bothered to even meet and greet to welcome me on board-fine. I know I'm just a number...but a little humane friendly interaction welcome wouldn't have gone amiss. Ended up hounded out of a job I was more than capable of doing (Hence why I was brought back after working there last time) Decided to resign after further bad treatment and being deliberately left off the working timetable by a supervisor whom was mates with the people doing the bullying and whom actually became part of the problem! Left ultimately after losing confidence in the company to sort out the issues properly and putting these people in their place at the very beginning. If your face doesn't fit...
My experience with this
ProsGetting paid (Eventually)
ConsPay structure, non existent management, Bullying
The nature of the job is that you may be in a position to protect or save a life. There seems to be no awareness of that from the management side however. Training is horrendous, ad-hoc and there is no system whatsoever in place to verify what you have been shown or if you have learned it.
The company works for leading companies that are household names you would have heard of. However if any of them knew how the place was run they would cancel their contracts immediately.
Very stressful to be responding to distress life-alerts without being given more than a few words training in what to do if you need to contact and direct emergency services. There should be no margin for error in the quality of training. Everything is run in a very amateurish fashion.
Systems throughout are ill designed, out of date and illogical. No ownership of procedures, no evolution or improvement. Info you need is spread out all over the place, it's as if the whole thing was designed to be as fiddly, time comsuming and unhelpful as possible.
Poor safety procedures in place all over covid. Towels, wipes and disinfectant often out of stock. No one regularly cleaning door handles or door buzzers. No one seemed to have responsibility for this.
Some teams sit and do no work for hours as their contract is a quiet one where alerts rarely happen. The person sitting beside them is in a different contract and is flat out all the time. Same wage.
This company does not pay extra for unsociable hours. Working a
ConsYou will put on weight sitting for 12 hour shifts
Have seen a lot of negativity towards the Arc recently, majority of it is correct and right but some of it is just plain stupid! Biggest problem we have at the minute like everywhere is staffing issues. We all know if the place was fully staffed which is being worked on then the morale would lift, easier said than done! At the minute when the teams get a couple of blow outs the remaining operators are left to feel the raft of customers/phone calls/ alarms with not much thanks. Instead of shouting out about phone calls, literally have a glance around the room, judge the environment before kicking us when we are already down. A lot of operators over work themselves to help the Team manager to stop them being shouted at about stats but I can also say that there are operators who do the bare minimum because they think the highest lifters will carry them! Meant to be a team but what does that say about the operators who do little to none! Clearly have a lack of respect for everyone in their team! The place will improve when we get staff in, we can’t do anything about the pay which everyone feels isnt good enough because that’s not up to our own management! Everyone needs to take a deep breathe and carry on doing your jobs. I see a lot of the things said have been directed at senior management but they have been ever so good to me and a lot more operators than myself so all the issues aren’t coming from them. The place can only improve if we all pull in one direction
Pros4 days off, ability to work from home during the worst parts of the pandemic instead of getting furloughed, people in the place make it!
ConsPay, training for new operators and staffing levels
My role was to daily clean a Tesco Express store. The store in question was small in size, and I was contracted 2 hours to do this. This was more than enough and it didn’t feel like I was being rushed. Since the store opens at 6am, I was arrived at 5:30am 6 days of the week - typically being one of three or four people to be there at that time.
Operating a scrubber-dryer machine around customers was quite a challenge, where it is a heavy machine and difficult to manoeuvre. It also unfortunately wasn’t maintained very well and would often require some kind of self-maintenance to avoid it leaking or underperforming. Typically however, I would only be spending around 30 mins on the shop floor, then moving back to the stock room, break room, or the car park.
The job itself was the same every day as expected. Once a week my supervisor would inspect my work on my day off and leave a feedback sheet upon my return the next morning - otherwise I never had any direct contact with the company.
Working at a small site such as this required me to build a good rapport with the shop staff, who were all friendly and appreciative of the work I did.
I was unfortunately made redundant when Tesco made the decision to make in-store staff clean instead of an outside contractor, otherwise I never had any bad dealings with the company.
ProsNo questions asked, friendly staff at my store, little contact with managers
Cons'Uniform' provided was one unbranded shirt, early starts begin to grind, equipment wasn't the best
Absolutely the worst company i have ever worked for....
I began working for mitie in January 2014. The promise of great people to work with, good management and a competetive starting salary and also the promise of progression through quality training sounded like an ideal place to work. I left the interview feeling positive. I received a phone call approx two minutes later from the interviewer to say I had been successful in my interview and they offered me a job to begin a week or so later. At the time I was extremely happy to have gotten a job after 4 months of unemployment, now I should have seen it for the warning it was. I will however give the company it's due. The training initially was to a very good standard and was delivered well by an experienced and knowledgeable person, you then got your hands dirty for 3 shifts and learnt by shadowing an experienced, friendly approachable(hand picked by senior management) member of the "Team". You are given a uniform free of charge ( almost free) and told that if you leave then the uniform must be returned exactly the same as what they have on record. I thought that was fair. I signed a zero hour contract after reading it and agreeing. Then signed a waiver to say I am will to work over 48 hours a week again I happily signed again looking back another warning sign. The first couple of months were fine as I was happy working and earning. The job then took me to be trained as a loading agent, a big responsibility ensuring the safe loading of the front of a train with hgvs and vans etc.
ProsDrives you to choose a real career and job
ConsEverything to do with management to salary etc
Questions and answers about Mitie
How should you prepare for an interview at MITIE?
Asked 21 Mar 2017
Make sure to get the right balance of being someone competent enough to sort all the problems that have built up for ages while being as unimtimidating as possible. Really you need to come across as someone that can do the work and will allow yourself to be bullied into doing the work of your incompetent yet very complacently unaware of it, entitled colleagues that are cosseted by the management.
Answered 11 Oct 2020
Be under no illusion, this is the worst move you will make!
Answered 13 Sept 2020
What is the organisational culture at MITIE?
Asked 4 Apr 2017
Horrifying culture of enabling the worst people to abuse the best people. By worst people I mean those with narcissistic traits that compel them to bully anyone they can. They have to bully someone to feel ok, Mitie is a perfect environment for them. Mitie will bend over backwards to accommodate these people even to the extent of letting them abuse their colleagues, indeed the managers get stuck in with the abuse too! It is all rather pathetic and gruesome how these people are allowed to infest the place for year after year doing nothing good and everything bad that they can but there it is. Mitie organisational culture is to sweep anything nasty under the rug and have everyone trip over it constantly.
Then they cannot see that they are not perfect and that they do not know everything. This means that they refuse to learn how to do their work and will do what they are convinced is their job but in reality their output is worse than useless because they are only interested in deceiving everyone so what they have done has to be undone and then done correctly . Mitie is a perfect environment for this too, the managers will bully everyone else to sort out the mess if they even notice it in the first place, the last thing they will do is confront the person that is making the mess.
Answered 11 Oct 2020
Answered 13 Sept 2020
How would you describe the pace of work at MITIE?
Asked 23 Mar 2019
Depends on your site you work at.
Answered 11 May 2022
Answered 9 May 2022
How does someone get hired at MITIE? What are the steps along the way?
Asked 21 Mar 2017
Apply on Mitie careers website
Answered 20 Mar 2022
Apply directly through Company Web Site
Answered 16 Nov 2020
What is the most stressful part about working at MITIE?
Asked 13 Oct 2018
It can be stressful to be challenged by colleagues that say you do not understand your own job and cannot do it and I am worse than useless. It made me very angry when I have all by myself come up with a system which is very efficient in reconciling things, it is a much better system that the one that I was taught when I started. If I have a credit that I cannot match off then that is an "excess payroll deduction" and needs to be written off ASAP. If there is debit then that is an "excess bank payment" and that needs to be written off ASAP. This colleague kept saying that these thinngs should not be written off but investigated by me and my team but that is not the procedure anymore and has not been for a long time!
Thankfully I have a manager that can see my worth, I am the most capable one in the team by far because I can make problems disappear or point out another team to blame, I have a natural talent for these things.
So there can be problematic colleagues that try to tell you that you are worse than useless. But eventually they leave and I have stayed.
Answered 11 Oct 2020
Management and their blame culture.
Seems this is a common theme across contracts and sites.
Some people get away with fraud, Incompetence, bullying etc. Yet others can’t breathe in the wrong direction.