National Trust

Working at National Trust: company overview and reviews

National Trust
National Trust
3.9
473 reviews
National Trust ratings
3.9
Average rating of 473 reviews on Indeed
3.9Work-life balance
3.2Pay & benefits
3.2Job security & advancement
3.4Management
3.8Culture
Headquarters
Heelis, Kemble Drive, Swindon SN2 2NA
Employees
10,000+
Revenue
$100M to $500M (USD)
Industry
Organization

Popular jobs at National Trust

 Average salarySalary range
Director of Food and Beverage
39 salaries reported
£8.88
per hour
£6.65-£13.35
Gardener
32 salaries reported
£21,473
per year
£7,500-£48,000
Surveyor
79 salaries reported
£34,015
per year
£17,000-£55,000
Cook
2 salaries reported
£17,352
per year
£8,600-£27,000
Assistant
1 salary reported
£8.72
per hour
£6.65-£13.10
Salary satisfaction
59%
of the employees are satisfied about their pay
Based on 610 reviews

National Trust reviews

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Overall reviews at National Trust

4.0
Membership Assistant | Corfe Castle | 6 Sep 2017
Great company and values
Staff are paid minimum wage, which one might justify with it being a charity but at the same time, staff are not showed that they are valued in other ways as well such as managers congratulating an exceptional day of teamwork when targets have been beaten and great customer assistance provided.
ProsYou don't take work home with you, working for a great organisation that helps conserve important historic and natural sites
ConsPoor management and organisation. It can also be very corporate and less about staff morale, and just targets.
5.0
Customer Service Representative | Bushmills | 24 Aug 2019
Best place to build on your confidence
You get to meet thousands of different people everyday. Guided tours really build on your confidence and allows you to expand and play on your more adventurous and jokey side while providing a service to the public. Good pay for my age and plenty of opportunity to better yourself and progress.
5.0
Retail Sales Associate | Bushmills | 29 Dec 2017
Fun and enthusiastic
Challenges differ from day to day, meet new tourist everyday. A highly rewarding job and fun to work in different departments. Very different from any job I have previously had.
5.0
Catering Manager | Brackley | 25 Feb 2015
Good emplooyer seasonal job
I enjoyed going into work everyday greeting visitors. I then moved over to catering which was very enjoyable and lovely co-workers
ProsJib satisfaction
Consnone
4.0
Trust Manager | Bristol / Lulsgate | 29 Jan 2014
24/7 Service
It was a full on position staff worked 24/7 and rotas and staff had to be planned and organized to cover the service
ProsSatisfaction in giving a service to poorly people
ConsNo perks no social clubs or regular get togrther for staff
5.0
Greeter | Coleraine | 12 May 2018
Fun
I found this a wonderful experience as it got me into the world of work and would highly recommend anyone to volunteer and help out this amazing company
5.0
Director of Operations | England | 6 Dec 2013
Motivated and skilled workforce
Value driven organisation with a powerful vision and strategy backed by a sound financial position
4.0
Membership Assistant | Blakeney | 29 Oct 2019
Fast-paced, stressful but rewarding work
My responsibilities included: assisting visitors with the car parking ticket machine, offering national trust memberships, signing up new members, informing visitors about the site, manning the information centre, working the till, and handling transactions.
ProsLots of breaks, staff very friendly and helpful, location amazing
ConsStressful, have to meet membership targets
5.0
Catering Manager | Carmarthenshire | 21 Jul 2017
Fantastic Cause based orgainisation
Excellent orgainisation to work for however progression is slow due to external candidates (sometimes taking pay cuts to join) taking progression opportunities from existing employees.
5.0
Trustee | Westerham | 27 Jul 2014
Great and Varied work.
I love doing volunteering at Chartwell, as every week is different, every job is very challenging and most of all its outdoors. The views are great and the people you end up working with, really are amazing people.
ProsBreaks when needed.
ConsNone.

Questions and answers about National Trust

What would you suggest National Trust management do to prevent others from leaving?
Asked 5 Oct 2018
Treat employees and volunteers with the respect they deserve. Just because you are in an office and meetings does not make you a good manager!!
Answered 22 Nov 2020
Treat people like human beings for a change rather than drones. stop micromanaging. a lot more than they're doing now tbh
Answered 12 Sep 2019
What questions did they ask during your interview at National Trust?
Asked 7 May 2017
Mostly concerning your pulling power at the weekend (it’s a bit sad really)
Answered 31 Aug 2019
People skills
Answered 17 Feb 2019
How does someone get hired at National Trust? What are the steps along the way?
Asked 24 Mar 2017
Be a man - boys club.
Answered 23 Sep 2019
Do some volunteering first, they like that. Show interest in the company, do your homework.
Answered 2 Aug 2019
How is feedback from management delivered at National Trust?
Asked 5 Oct 2018
Usually via complaints from mysterious other people. You never have complaints said to your face just get told that other people have said etc etc. always negative too. they think that giving you bad feedback and treating you like rubbish will make you into a dedicated hard working employee. it doesnt.
Answered 12 Sep 2019
Feedback is usually critical and rarely are hard working members of staff thanked or valued; its all about targets
Answered 16 Apr 2019
As a visitor assistant, can you wear nail polish?
Asked 1 Mar 2018
NO and bright colourful hair is definitely not allowed or infact pierced ears/bone through the nose is a definite no no
Answered 31 Aug 2019
Have no idea but would of thought so. as i never had any issues with dress and grooming
Answered 12 Sep 2018