Network Rail

Working at Network Rail: Company Overview and Reviews in the United Kingdom

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Network Rail
570 reviews
Network Rail, UK Ratings
Average rating of 570 reviews on Indeed
3.7Work-life balance
3.8Pay & benefits
3.5Job security & advancement
Milton Keynes, UK
More than $10B (USD)
Transport and Freight

Popular jobs at Network Rail in the United Kingdom

 Average salarySalary range
70 salaries reported
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9 salaries reported
per year
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7 salaries reported
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6 salaries reported
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Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1112 reviews

Network Rail reviews

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Overall reviews at Network Rail

Clerk | Manchester | 23 Jul 2012
Challenging and constantly reacting to situations
The primary purpose of this position is to produce a cost effective roster to provide 24 hour coverage seven days a week for Network Rail's signalers. This includes liaising with regular and relief men and women to cover the required shifts, managing and monitoring annual leave and providing cover for annual leave whilst working within the National Rostering Principle Guidelines. The ability to react quickly to sickness and emergency leave absences is essential; this reactive rostering involves knowing relief men, their competencies within the grades and boxes that they can work and has to be completed quickly in order to ensure the signalling box is covered. Regular and Relief signalers also have to conduct regular Safety Briefings and are assessed every six months. It is the Roster Clerks responsibility to monitor these briefings / assessments and ensure that these are all conducted within the desired timescales. The hardest part of the job, initially, was getting to know my men and the grades / areas that they were competent within. I manage three areas with involves approximately 100 men and women. This is now the most enjoyable part of the job as I had to learn all this information quickly and be able to utilize it in the roster that I produce. I have established excellent working relationships with the men and women that I only liaise with via telephone and email. Not one day is the same in rostering and different challenges arise every day. I am constantly thinking
Signaller | South East | 25 Mar 2018
Decent pay BUT...
Varied work day, dealing with all sorts of operating incidents, generally using interesting equipment, often while fitting engineering work round a busy train service. A serious job where mistakes are generally unrecoverable - but in quiet spells you'll get a chance to enjoy some banter. You'll meet some good experienced managers, but they are a dying breed now thanks to endemic nepotism and a policy of filling management roles with new graduates. For this reason you will often find that internal vacancies are already sewn up before they are even advertised. So if you join as a signaller, reckon on staying in this grade long-term; doing a good job and being ambitious likely won't get you anywhere. The pay is good for what the job entails, but don't forget that shiftwork will kill your social life and won't do your health much good either. A week of nights in your late 50s is no joke. Another negative is empire building. You won't notice this as a crossing keeper, but in higher signalling grades you will curse it as different depts busily play the blame game - and will draw YOU into it whenever they can. In addition, since nationalisation in 2014, things have got noticeably more bureaucratic, along with increasing corporate propaganda and pervasive political correctness. None of this helps you do your job. Best part of the job is sorting out incidents and recovering the service so people get to their destinations safely with minimal delay. This is challenging
Prosdecent pay, almost impossibe to be sacked (see cons), interesting work, some great colleagues
Consnepotism, empire building, lots of dead wood (see pros), rotten management
Customer Service Representative | London | 20 May 2017
Very Good Envoriment to Work
I work at Stratford international station where most of time it is a very busy environment. I do interact with all different levels of passengers from different cultures. I enjoy assisting and providing professional, high standard customer service to all passengers and public who travels through our stations. I found my job role challenging and entertaining same time. Most enjoyable part of the job is knowing that you helped or assist some body to get to their destination on time and safely. You have tried your best to provide with information and assistant that they may need it. However hardest part of the job is that seen some body walk away from you with dissatisfaction not because of you not doing your job but some other uncontrollable outside factors such as train disruptions etc... However I always tried my best to give our customers some other alternative options to give them a bit of relieve and valued feeling to walk away with. Over 21 years that I have worked in different customer service related jobs I have attained very good communication and conflict management skills where I found it very beneficial even dealing in my daily life. I have worked with different levels of managements and line managers throughout my career in railways and security industries, I have seen many good management skill and taken on board many good qualities to be added to my knowledge where I do use it to lead my other team members when it is necessary. My work place culture it is
ProsTravel Card discount
Consweekends 12 hours shift
Planner | Milton Keynes | 18 Aug 2018
New starter and going well
Just started a month ago, on this exact role. Interview process was straight forward. Online test about 12 questions to show how good you are with puzzles and problem solving. Then 3 hour assessment centre at MK quadrant. 1 hour interview 1 hour test on the role ( questions where you read and calculate train journeys on a sheet using diagrams) 1 hour group work with fellow interviewees where you will be observed. They totall up all 4 processes and highest scores are successful. Going through my 18 week training. Training and working at the same time. You get put in a team after you join and that when you’ll know which area you’ll be working in and also it’s your wam that help you feel welcome in a place where everything is just so new to you. The actual work is okay once you’ve been shown how to do it, it’s very technical, dealing with time table plans and then offering them to train operation companies. Then validating them. It’s not simple but it’s really interesting. The office is amazing. Parking is great you get a MK employee permit for free. All day parking is £3 in mk purple bays. The network rail staff carpark is £2.80 per visit. So you have a choice. Training team are lovely they help you with your development. But also it’s how you also make sure your developing and take control of the matter. Plenty of promotional opportunities once your competent and in need for a change. Smart wear, shirt/ half sleeve shirt and trousers. Most Fridays is
ProsGym, ample parking if you come early, flexible hours
ConsA Lot to learn, information overload
Customer Service Representative | St. Pancras International Station | 2 Dec 2012
A day in the life of a customer service assistant
Here at St Pancras International we have two teams - we have the mobility assistant's and the security officers. I am on the security side of things. Firstly I am a here to help customers with there everyday needs such as information about the trains, whats local or tourist information. No two days are alike! Since we are a big station we have a mixture of domestic and international services. My duties (other than helping the customers) are to carry out regular security checks in the area I have been given to patrol. This is done every hour (without fail). We do this to pro-actively ensuring the protection of station property and assets and creating a safe and comfortable working environment for employees and visitors. Other duties are directing emergency vehicles and other traffic if a major incident occurs. Responding to emergency situations as they arise. Accurately reporting all incidents to senior managers. Preventing and detecting offences on site. Conducting searches of personnel, vehicles and bags etc. Producing written reports. Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service. This is just some of what is required of me and the team. I would saw pros are that no two days are the same, you are always being challenged to better your knowledge and you get to meet a wide range of different people however cons are being constanly on the move (as in walking non stop) weather can be very cold due to
Prostravel perks
Conslong hours, weather, shift work
Mobilization Manager | Feltham | 29 Nov 2012
Happy and productive workplace
I work shifts so the nature of my day depends on the shift worked. Early and late shift is to be on stand by at major station / junction in case of a point failure / crossing failure or any other incident that may disrupt the railway network during the morning & evening peaks. This would be until after the peak then area checks and patrols of secure areas and to check any contractors working trackside for safe working precedures and competences. Also any incidents that crop up during the shift, anything from track circuit failure to fatality and all else between. The night shift normally either checking or helping where possible. Any trespass or theft reported to Network Rail control centre would be responded to by me with the British Transport Police. The experience that has been abosorbed over the years has been of great use in various situations and incidents. As a manager of an area, my line managers and above support and work as a team to keep the railway running.I work with a team of two others. We work alternate shifts so work alone alot, but in major incidents such as fatalities, de-railments, major signalling situations we are all called to work together. The hardest part of my job is obviously the fatalities that occur regularly. But it all has to be dealt with professionally and quickly, but with compassion to get the rail network up and running again.The best part of the job is knowing youv'e done a good job and the network gets back to normal in a quick and order
Prosfree rail travel (as on old b.r contract) wages are good.
Customer Service Representative | Gatwick Airport Station | 2 Jul 2012
It was work.Egg shell.
The industry is safety-led and the processes put in place dictated the culture.You were kitted to be self sufficient.You could slip in and out within the bounds of your roster and deployment,and just be you. Starting shift: You arrive before your rostered shift,sign in and disappear.No don't get me wrong.Everything you need is with you already.Any additional information is in your pigeon hole or on the notice board.Its your responsibility to read them.So, to "disappear" is in not being required to make any contact with anybody to do your work ,so long as you have been certified competent by passing the RULES.But Big Brother is watching over you.Yes,the mangers make sure that all shifts are covered by checking the signing in sheet.And the platform mirrors co-workers relation-ship.It can be fun,it can be "stiff" it can be malleable.Whatever it is,it is those on it on the day.A sully one today could be the chatty one tomorrow,but sure a different pair. Managing the fallout from an inclement weather,is the hardest part of the job;stemming the tide of frustration from a weary journey which needed home comfort is arrested by a frosty rail track or signal failure. Oh, the shades of colour.Human appreciation is the most enjoyable part of the job.You see humanity in all its colours. Talk of what I learnt:All is not as it seems.Not that I am only coming to terms with this cliche' at my age,no,but there is safety in numbers. I tried and stretched my skills of flexibility and adaptabilit
Pros70% off season ticket.
Consthe travelling time.
Distributor | Euston | 18 Jul 2012
CPD - Network Rail
I was tasked with providing business cover for the above role prior to the move to Milton Keynes, as the previous encumbent decided to leave NR early.Primarily issuing the RSSB rulebook and associated docs via bespoke EDMS to approx 7,000 NR employees, incl Crossrail, Thameslink, Signalling & Electrification,and other business areas of NR. This included 'gatekeeping' to supply authorised personnel ( i.e. only those holding relevant 'competencies'-IWA,COSS,PTS etc) plus procurement of hard copy from an external printer. A typical day would include responding to document requests,records maintenance,receipt verification, and ad-hoc library cover, as I worked near NR's library, and staff may need assistance with British Standards, book returns,etc when the librarian was absent.KPI reporting was required every 4 weeks, and also manual editing in our EDMS of address details-new starters,transfers,leavers, etc. The most difficult part of the role was that I was the only CPD in London-all others were concentrated in Birmingham and elsewhere, so support with procedure or advice had to be via phone, or email. To this end I started a set of CPD Notes (in effect a how-to manual) to assist me, should no assistance be available when needed. To conclude, I was happy there, got on well with my co-workers-Doc Control Manager, Librarian, and sad to see the role not stay in London. Also enjoyed adding more EDMS software to my skills
Prosproximity to home, and new skills learnt (cpdb, ccms2, eprocurement)
Cons6 month contract only
Human Resources Administrator | Manchester Piccadilly Station | 8 Nov 2017
Good company to work for
I was processing both external and internal job offers for Network Rail vacancies using the in-house recruitment system. Preparing all offers of employment and complex terms and conditions (contracts) for candidates, which was completely new to me and I enjoyed learning about it. Liaising with Resourcers in a professional and courteous manner resolving potential and/or existing issues both verbally and in writing. Keeping process trackers (MS Excel) up to date, booking medicals both for face to face and online assessment and always maintaining high levels of attention to detail, which required a high level of concentration. Again this was something entirely new to me and at times very taxing and definitely tiring. Dealing with accepted offers and start dates in order to assist the on-boarding process. Being a team player, helping out the team wherever necessary to keep on top of all required jobs i.e. uploading medical fit slips, filing medical online reports, processing revised offers and/or forwarding requests from candidates to the relevant Resourcer and retaining ownership of any issues to ensure their speedy resolution. The team was really lovely and they welcomed me warmly. It was really lovely working with them. My team manager was very helpful and supportive and it was great working under him.
ProsI received help with the payments for the train travel to work.
ConsLong commute as sometimes the trains were delayed of cancelled.
Trainer | London | 29 Dec 2018
Good company with job secuirty
A typical day as a Trainer varies, but could include getting up at around 6am to prep for training. Delivering to classes of up to 8 or more people and then finishing in time to avoid the afternoon rush. Other days there is flexibility with the emphasis on you taking responsibility for your own output, which in my mind is rewarding as you choose how your working week should be measured. I started at the bottom in a Customer Service position and grew all my working knowledge of the industry from it, where I later went into track and operations and from there became a Trainer. There is a huge variety of internal development opportunities as well as career progression. Workplace culture is generally good, we are all in it to make the railway run, doesn't matter what part you play, you all believe in making it work and that's inspiring to be part of something important that attracts like minded individuals. The hardest part of my job can be the time it takes to prep and train with the dependency being on technology which often or little lets you down occasionally. The best part of my working day is knowing that I have shared knowledge and helped people within in the business to use the tools they need to complete their jobs, its a real job satisfaction when you can see the results of your hard work.
ProsDiverse, people, seasonal rail subsidy, pension, development opportunites, training
Consinternal communication, limited free travel benefits

Questions and answers about Network Rail

What should you wear to an interview at Network Rail?
Asked 22 Mar 2017
A suit and tie.You don’t get a second chance to make a first impression.
Answered 9 Feb 2020
Shirt, tie smart dress
Answered 27 Oct 2019
Do you have to do an apprenticeship to be a maintenence person
Asked 28 May 2017
39 year,s in construction ,worked at the bottom end before ,for rail services
Answered 8 Jun 2019
No just leve head and keen eye
Answered 14 May 2019
How are the working hours at Network Rail?
Asked 22 Mar 2017
I work 35 hours at NR - start at half 7 and finish at 3 mon-fri :)
Answered 9 Sept 2020
40hrs or more hours.
Answered 6 Feb 2020
What is the working environment and culture please?
Asked 19 Aug 2017
All weather
Answered 30 Apr 2019
Very good and friendly
Answered 23 Dec 2018
How may stations are managed by network rail?
Asked 21 Apr 2017
10 rotations are managed by network rail
Answered 14 Nov 2018
They now manage/run 19 stations.
Answered 26 Apr 2018