New Look

Working at New Look: Company Overview and Reviews in the United Kingdom

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New Look
3.5
1681 reviews
New Look, UK Ratings
3.5
Average rating of 1681 reviews on Indeed
3.3Work-life balance
3.2Pay & benefits
3.2Job security & advancement
3.1Management
3.3Culture
Headquarters
45 Mortimer Street London, W1W 8HJ United Kingdom
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at New Look in the United Kingdom

 Average salarySalary range
3 salaries reported
£8.30
per hour
£6.65-£12.50
3 salaries reported
£7.73
per hour
£6.65-£11.65
2 salaries reported
£23,875
per year
£11,000-£36,000
1 salary reported
£17,000
per year
£8,500-£26,000
1 salary reported
£20,752
per year
£10,000-£32,000
Salary satisfaction
45%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 3191 reviews

New Look reviews

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Overall reviews at New Look

4.0
Sales Advisor | Luton | 19 Mar 2019
Okay - great for students
I've been working here for just under two months to support myself at uni and the job itself is fine and can actually be fun at times - just like any other retail job. Time goes quickly because there's always something to be getting on with. If you're 16-18 and a student I think this job will be great because it's very straightforward and you'd get paid above your minimum wage tier (outside of London everyone 24 and under gets paid £7.38, £7.70 from April 2019). I'm on a 12 hour contact which I was worried about because I wanted more, thankfully was reassured that there's be plenty of over time and there are some weeks where I work 30 hours! If you only want your contracted hours and can't work specific days, make sure to emphasise this in your interview!! I know it may seem like stating the obvious but there are a couple of young people I work with who said they were flexible in their interview and complain whenever a new rota is posted because they can't work most of the days due to sixth form etc. The thing I disliked the most was that when I first started here the training was absolutely awful! You sit at a computer for a few hours and that is essentially the only til training you'll get. Once you've done that training in the computer they consider you full trained. I've worked in retail before so was confident using a till and just the general procedures but was amazed that I was just left by myself to get on with it without so much as being offered to shadow
Pros40% staff discount card that you can use in store and online after passing your 3 month probation, shifts are usually 4-5 hours long, a good amount of over time is available, nice colleagues
ConsYou only get a break if you work 6 or more hours, I often get shifts that are 5hr45 mins long, Management can be a bit all over the place, Training is poor, Rotas not posted in advance so hard to plan anything
1.0
Sales Assistant | England | 10 May 2021
Full time job with part time contracts
They say you will work 8 to 12 hours depending on which one you sign, very rarely will you get any higher than 15 hours, this is not true for either. This job is a full time role, you have your normal shifts shown in advance, but then on the days you are off you will get a phone call or a message asking you to come in for an off the books shift. You will be asked spontaneously to cover entire days without any notice, they claim to give you 24 hours notice but this was never the case in practise, other times they will add shifts to your router without even asking you first. If they ever do this, assert yourself and say no, you can’t make it, otherwise they will take the p-s out of you and it will happen more times. YOU HAVE NO FREE TIME. Every day is spent serving new look. So say if you tell them you have a prior appointment when they issue you extra shifts, they will go out of their way to accommodate you in work, even telling you to come in later/earlier. Saying you’re busy doesn’t gets you out of extra shifts as New Look expects you to be at their beck and call 24/7. I often had to explain I was looking after a relative and couldn’t come in, only to find the next day I would have an extra , very long shift over morning and into close. If you Ignore your phone they will message you so don’t answer that either. Everybody automatically gets added to their group chat so anybody can ring you to ask you to come in) There’s also no such thing as a temporary New Look contra
ProsThere is no pro to working here
ConsYour mental health will be ruined
1.0
Sales Assistant | Brighton | 28 Feb 2019
Nothing positive, awful organisation and all around rubbish to work for! Should have left sooner!
Pros: I loved the job (just not how the staff were managed/treated and the daily running in the store) loved helping customers and feeling good when they left the store pleased with their purchase oh and also the 40% discount came in handy but I would spend all my wages on new stock lol. Cons: Really badly run, shifts poorly organised weekly, the shifts are given out on a Facebook chat so you need to check constantly as they edit times/days without highlighting it. You also get put on stand by a lot meaning I waited around on days from college checking they needed me and they would only ring if they need you, so I was left waiting (no one informed me that this was how it was run) One day I turned up leaving straight from college to the store (an hour away) to be told I wasn’t needed and I was only on a stand by shift!!! I was furious I wasted bus fare, time and effort because no one made me aware they rang ONLY if you were needed. I always covered shifts, mostly emergency ones no one else wanted to work. I was on a 4 hour contract but they wouldn’t allow me to swap shifts when I couldn’t do them even when I’d organised with a member of staff who was happy to swap!(If we've all been trained why can't we swap shifts)? I was also told I had to choose New Look over my college work and if I couldn't make my one shift to think about what I wanted to do (it wasn't that I couldn't make my 4 hr shift it was because they would book me in to work on the days I clearly
Prosas above
Consas above
4.0
Sales Assistant | Norwich | 18 May 2012
happy and fun workplace
A typical day at New Look would be as followed: all staff starting at 9 would be there at 8.45 for team talk where we discuss the figures and goals for the day and what needs to be achieved, the doors will open at 9 for the general public. I could be on the fitting rooms giving my advice to customers trying on clothes and be a first point of opinion if needed, or i could be on the tills serving customers for whatever they may need, including refunds. I may also be on a job for a few hours where i may have to completely merchandise a wall and dress mannequins appropriately to match the walls colour palette. We usually change every hour and so our day is varied and more different day to day. I have learned an incredible lot at New Look, from dealing with awkward and rude customers to all about details and clothing designs. I am proud of what I've done and feel I make a difference to a working day. We have 3 Managers and 2 Supervisors at our Store, all of which are lovely and friendly. I like that although it is very professional and customers are our number one focus, we can also have fun and it just makes work less like work. All the staff at New Look are really close and so it's always a pleasure going to work because everyone working there is your friend. We have males and females which is nice to be able to work with both genders. The hardest part of the job I would say is having really rude customers which are not happy about something, or if they want a refund on a item w
Prosclose friendly staff, lovely managers, meeting new people working with the general public, discount
Consdifferent shift patterns everday and every week, only an hour lunch break, no other breaks.
4.0
Sales Advisor | Gainsborough | 20 Oct 2012
Laid-back, friendly work-place
New look is an enjoyable company to work for if you like socialising with customers and fashion. Generally, a day at work is based around serving customers, helping them out with queries and fashion advice whilst maintaining tidyness of the store. There are also plenty of opportunities to apply yourself in tasks concerning visual merchandising, i.e. the way in which the shop is set out to encourage sales based on visual attraction. There is a loose sales targets structure to meet regarding UPT (units per transaction) AVT (Average value transaction) order-in-store's (ordering products for customers from the new look website) and store credit cards. Therefore basic sales experience and knowledge can quickly be gained through the demand to meet targets. Management tend to be very present during a day at work, carrying out a lot of the work the sales advisors do and are therefore very approachable regarding issues with pay, hours etc. The only negative is that wider-scale problems (HR-related) are best taken to a higher level (with head office over the phone) which can be a lengthy process. In my experience the other members of staff I have worked alongside over the course of 2 and a half years have been worth staying in the job for. Very friendly with a good-team spirit and no evidence of competition or bad politics. The hardest part of the job for me is the mundane, routine tasks such as till service, manning the fitting room, tidying which require no brain-activity! The j
Prossociable, customer orientated
Consnot challenging enough
4.0
Sales Advisor | Waterlooville | 2 Jan 2013
Rewardable and Fun work place
A typical day at New Look consists of helping others find an outfit suitable for them and a chance to express the latest fashions. I find helping other people highly rewarding and enjoy seeing customers leave the store happy, with their service and purchased items. At New Look we go the extra mile to help people find what they are looking for and if we are unsuccessful we offer similar alternatives. I have learnt to deal with difficult situtions with customers in a polite and calm manner and in most cases I have been able to rectify the problem. In some cases management have had to help sort out the customers problem which is reassuring for me as i know i can depend on the help of a supervisor or management. They are very supportive and trust us to make our own judgments and i like having this responsibility. Throughout my shift i have many responsibilities, including the welfare of every customer that comes in the store and also being aware of shoplifters and how to difuse and deal with the situation without putting anyone at risk, including my colleagues and myself. My colleagues and I work as a team all the time and we aways support each other. As we all have different skills and confidence levels we use each other to give the best service possible. I find that the hardest part of this job is the irregular shifts and the length of them. I am very flexible and will do whatever hours i can but driving to work for a four hour shift only is very expensive for me, especially as
Pros50% discount
Conspart time, 4 hour shifts only
3.0
Sales Advisor | Chatham | 8 Oct 2012
challenging workplace.
A typical day would encounter opening up the store with 4-5 other members of staff. starting the day off with housekeeping duties, greeting customers into store/fitting room and offering customers help and support. I learned how to work effectively with difficult other memebers of staff and customers, what "100% customer service" is (it means to give your undivided attention to customers, what they need, their intrests in store and all health and safety factors around the store to keep customers and collegues safe.) I feel i got on well with my collegues, although shy at first i settle in quickly as i am a very open and confident person. I personally had difficulty with a few members of management until i was near to leaving when a new memeber of management started, then things cracked down and the store ran much better. I struggled initially because i firmly believe in politeness and a well structured work environment. Although i understand things change throughout the day and staff including management can become stressed during their shift, i had difficulty dealing with the way i was sometimes being spoken too, and treated very differently however, I delt with this effectively by talking to higher members of management and my work life improved. The hardest part of the job was probably when i initially started learning how to use the tills, all the health and safety procedures, learning what good customer service is and developing the confidence to talk to other memebers o
Pros50% discount in store
Consi was on an apprenticeship, so poor wage
2.0
Manager | United Kingdom | 11 Nov 2013
The love is gone unfortunately!
I start in New Look many many moons ago, starting off as a sales advisor to eventually having my own store. I loved my job and was so committed to the company and my role. I would have happily of recommended it as a brilliant place to work. However, the past 6-12 months have become horrific and unbearable. While I appreciate that a company needs to deliver profit to survive and progress, this has come at the cost of teams moral as shop floors become stripped of their hours, yet workloads and expectations become greater. Store managers feel they have no option but to stay on late, working extra unpaid hours to cope with these workloads and what's worse is higher management knows this is going on and don't do anything about it. Fitting rooms aren't covered, there is no-one to keep the store tidy and stockrooms become chaotic because there simply isn't enough time to put things away properly. All because store managers are not provided with enough payroll to run their store effectively - wonder how this all lives the value "think customer"? If we overspend on payroll, we get our knuckles wrapped for it. You simply can't win! Department specialists never see their departments anymore because stores run with the absolute minimal bodies, so their job satisfaction dwindles! If I was writing this review a year ago, I would have described New Look very differently which is very sad as I really really loved it at one point. Now I'd recommend everyone avoid it, and if your alread
Pros50% staff discount
ConsLack of resources to do your job effectively, "out of touch" higher management with no concept of what life is really like in store, the unpaid hours you need to work to maintain workload, lack of staff and payroll, lack of time to invest in people and their development
3.0
Seasonal Associate | Manchester | 22 Dec 2019
Not horrific but not great either
I worked as an Xmas temp over the christmas holidays since I'm a student and could do with the extra cash. Pay wasn't too bad for a 17yr old and I got loads of hours as I told my manager I was available for loads of overtime. Sadly the positives end there. Apart from a couple managers (for some reason literally everyone there was a manager, more of them than us actual sales advisors) the others were condescending and rude, just ordered me around and never gave a word of praise or even a simple 'good job today' which is really discouraging. Very minimal training and full time employees get visibly annoyed if you ask them a question or how to do something on the till... like we're supposed to know these things (even though the only training we've been given is how to use basic functions of the till, not even how to process returns which you're expected to figure out). Unless you're on tills, expect to be mind numbingly bored for your shift. You're told to "tidy" a department when your shift starts and then left to do a 10 minute job for your full 5 hour shift. There's so many sales advisors cleaning at once theres never really a mess which is good for the store but bad for you since you'll be left with nothing to do for the rest of the shift. If you ask a manager if theres anything to do they'll get annoyed (you're expected to use "initaive" and find something to do.. but there's nothing to do?) and then usher you to another section to get you out their way so they can carry on
3.0
Sales Advisor | Leicester | 13 Feb 2020
Nice place to work
Most of the team are hard-working and friendly and can make your shift more enjoyable. A typical day at work, depending on what supervisors see are your best areas, would include serving customers at the till, tidying the store, managing the fitting room or clear rail (putting out all the clothes that have been tried on in fitting rooms). There isn't a lot of room for progression within the role as most team members are only offered a temporary 4 hour contract like I was, which to begin with lasts 3 months, then at the end of that time, managers will terminate your employment or renew this contract for the same amount again continually. Expect to be contacted outside of your working hours asking you to work other shifts. Shift amount always depends on how much money the store is bringing in and this can mean varying wages at the end of each month. Generally, you should know your shifts about 2/3 weeks in advance when the rota goes up. You should receive statutory holiday pay and then based on your overtime-which is all hours other than the 4 you are contracted for- you accumulate 'flex' holiday. As far as I know, if you have quite a considerable amount of holiday left over at the end of the holiday year, you aren't paid for it, however management do encourage you to use up as much holiday as you can so as not to have any left over. There is some pressure to perform in areas like meeting a % of E-Receipts, opening New Look store card accounts and receiving WOW's (c
1.0
Sales Assistant | Crawley, WV | 26 Mar 2014
AVOID!
I worked for the new look store in Crawley and it is awful. I was contracted to a 4 hour contract with the grantee during my interview of gaining more hours, how wrong I was. After 7 months of persistent nagging for more hours I finally received them (20 hours for that week, I was not impressed) only then to have them taken away from me and suspended due to "persistent misuse of staff discount" 2-3 weeks prior to this happening a group of girl friends and I took a trip to another new look store and I myself having no money took full advantage of my new look store card and staff discount, I did purchase ONE item for a friend which apparently is against the rules. Little did I know as all the other staff members do it from time to time! *slap on the wrist* Naughty me. Then like I said, 2-3 weeks later I am dragged into the office and suspended on the spot and to await disciplinary action with out warning and on my contracted pay for PERSISTENT misuse of my staff card!! Which as I previously mentioned I bought ONE item, ONCE. I have now waited a total of 3 weeks to eventually hear any thing from head office and could potentially be sacked for something so minor! On another note, the store manager is rude and treats the staff like children, for example; if a member of staff receive positive customer feed back you receive a gold star or you win a cup of coffee from the local costa, I kid you not. The whole place is segregated off into clicks and certain store team leaders
ProsStaff discount
ConsEverything else.

Questions and answers about New Look

Why did you leave your job at New Look?
Asked 17 Mar 2017
Because the store manager is a bullying narcissist and control freak. She had her favourite click of staff who would report you for going to the toilet as you were told to be on the shop floor no matter what. Eventually, as I suspected, her main click were found out to be stealing from the store. Which proves the manager has no judgement skills whatsoever. Shameful.
Answered 14 Jul 2020
Bullying from management. Managers were hardly ever on the shop floor and could be heard laughing and joking in the office.
Answered 23 Oct 2019
What is the New Look employee discount?
Asked 12 Mar 2017
40% not including sale items
Answered 23 Oct 2019
40% after 2 months of work
Answered 24 Jul 2019
What would you suggest New Look management do to prevent others from leaving?
Asked 17 Mar 2017
Newlooks management is horrendous. Their managers blow hot and cold with staff. They need to work on being consistently even tempered so staff can actually feel comfortable talking to them.
Answered 6 Nov 2021
Treat them how you would like to be treated. Extra training for management as none of them knew how to actually "manage"
Answered 23 Oct 2019
How does someone get hired at New Look? What are the steps along the way?
Asked 13 Mar 2017
I applied online and received an interview request 2 days later for 3 days time, I then had my interview at 11am and was called and offered the job at 6pm
Answered 24 Jul 2019
Most stores strictly ask you to apply online, providing if they have a vacancy. If you get through to the interview, it will either be either in a group or one to one (usually both) where they will ask competency based questions. The group interview typically consists of putting an outfit for a particular person (a celebrity) on a special occasion, but they will let you know beforehand.
Answered 1 Jul 2019
How are the working hours at New Look?
Asked 12 Mar 2017
They vary, I had a 4 hour flex contract but ended up working around 8-12 hours a week
Answered 24 Jul 2019
They vary and are quite unpredictable sometimes. It's good if you want the money but if you can't commit more hours, it will be tricky.
Answered 15 Nov 2018