Newcross Healthcare Solutions

Working at Newcross Healthcare Solutions: Company Overview and Reviews in the United Kingdom

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Newcross Healthcare Solutions
3.4
477 reviews
Newcross Healthcare Solutions, UK Ratings
3.4
Average rating of 477 reviews on Indeed
3.5Work-life balance
3.5Pay & benefits
2.9Job security & advancement
3.2Management
3.3Culture
Headquarters
Waterside Berry Pomeroy Totnes Devon TQ9 6LH
Employees
5,001 to 10,000
Revenue
$100M to $500M (USD)
Industry
Health Care

Popular jobs at Newcross Healthcare Solutions in the United Kingdom

 Average salarySalary range
5499 salaries reported
£14.44
per hour
£7.20-£21.70
4100 salaries reported
£29.70
per hour
£14.85-£44.60
43 salaries reported
£17.17
per hour
£8.55-£25.75
3613 salaries reported
£14.73
per hour
£7.35-£22.10
1978 salaries reported
£13.86
per hour
£6.90-£20.80
Salary satisfaction
71%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1292 reviews

Newcross Healthcare Solutions reviews

Overall reviews at Newcross Healthcare Solutions

1.0
IT Apprentice | Berry Pomeroy | 13 Dec 2019
Abusive and Exploitative
I was taken on as an apprentice so I didn't know at the time that how I was being treated was incredibly poor and put up with it as they made me fear losing my job and like I wasn't good enough to get another elsewhere. This seems to be a pattern in Newcross, it allows them to take advantage of less experienced workers. Upon finishing my apprenticeship they only offered me 15k, which at the time I didn't think was bad comparing it to my apprentice wage. However it was at minimum 3k less than what is industry standard. My manager used me as his emotional punch bag, he bullied me and made me feel utterly thick and worthless. There were times when I would go into the toilets to cry because I couldn't take it. I spoke to another manager in my department, told him of this and explained that it was making me depressed and all he said was 'man up'. I was made to feel that because I was a girl I was too emotional and would make things up or see things that weren't there. Also that I was stupid and not technical, only good for admin work, when in reality I was terrified of making a mistake which effected my ability to learn new skills. I went to the Director of HR to address the issue and nothing was done. In the end I left, if I hadn't I would have genuinely had a mental breakdown. My manager forced me to work unpaid over time, even when I had prearranged plans out of work. Newcross contracts are very sketchy and vague allowing them to interpret it how they like. It said
ProsFree parking at head office, internal development courses (if management like you).
ConsEverything else.
3.0
Care Worker | Worcester | 23 Jun 2019
Management not good run
Some of their policies are designed to protect the business and not the common carer (they charge you £50 if you cancel a shift, they don't pay you anything if they cancel your shift including when you are already on shift alot of negatives) doing the job. No chance of improvement as management is not the best. Too much pretence, condescending and patronising. They are concerned about what head office say and protecting their jobs. No support and quick to point fingers. I have worked for them 3+ years and I have emails to prove what I am saying. If you want to be guilt tripped when you say no to a shift and then later your shifts cancelled or they put you on some kind of blacklist where shifts won't come your way then go work for them. They treat you bad and then towards your annual review they start talking to you and treating you nice. When you say you don't want to go to a particular home, they stop giving you shifts then you go a few days without them offering shifts anymore and then when you call them to ask what is going on, they say the only shifts available are from the home you don't want to work; when your colleagues tell you there are shifts from other homes. Too many negatives to mention. When you feel bullied and want to complain, the person who is bullying you is the one you have to complain to. If you want good money for an agency then go work there but if you got values as a human being and respect yourself then please forget the money and work elsewhere.
ProsGood pay
ConsBad management, abuse of power by Business Centre Managers
1.0
Senior Care Assistant | Swansea City | 26 Feb 2016
All good at the start
Started working 3 years ago at that time I did not drive and I was travelling 2 hrs away by having lifts or trains and sometimes even walking. I would work Upto 80hrs a week going from shift to shift only because when you don't answer the phone to them your less likely to get shifts and when you decline shifts it's the same. Since then they have taken way to many staff on with not enough hours To go I had a Job else where and they nagged me to leave it to work full time which i did stupidly and then a few months later hardly no hours came in I was finding myself ringing them all the time And then they told me well look we are an agency so we only have to give you 8hrs a week but my response was why ask me to give my other job up when you can't give me hours now ,, time went on and I stuck and struggled until few months ago I bumped into loads of new agency staff and i asked them do they get enough work and a few of them where fully booked for week I questioned the office about it and they made every excuse up that was my final straw having like 20hrs a week or less won't pay the bills they will give new staff all the hours because it keeps them in the loop but your hours will die off when they take on new staff and the money depends on where you work sometimes it's low if you work it out they put a pound in extra for holidays ontop of your rate so when they say £7.50 it's actually £6.50 because they other pound is holiday pay which you have to sepearte that yourself. Unifor
ProsWeekend money
ConsUniform, bad management, false promises
1.0
Healthcare Manager | Woking | 15 Jul 2018
Dead End Job - unacheivable bonus - no career progression - rude management
Where to start!! The ethos in the company is investors in people only they forget to actually invest in those people!! There is a huge lack of training then they terminate you contact for not having the needed contract. The staff turn over is scary with 5 branch managers in 1 local branch alone that doesnt include health care coordinators ir any other staff for that matter... they continue to take on nursing staff yet do not have the hours to allow half of those staff to fulfill their contracts. No prais to any of their staff. The managment and coordination is next to zero and the only time the do step in is when the are disciplining or tearing their staff down. Managment are often abrupt and certinly not approachable. They consistently request that client calls be made forgetting and putting aside all the important things a business needs in order to run. Forcing staff to make sone time 3 and 4 calls a week to clients who do not and will not use their service. Along side making cold calls to clients forcing service visits such a bad attitude!! They rarely compramise with companies and instead feel everyone should conform to the newcross way and are happy to throw away business because of this attitude. Their staff are classed as second class citizen's who they would rather get rid of than listen to or fix any problems..... please stay away Tbey set unrealistic and unreachable targets that they then get onto staff about for not reaching them and heap o
ProsMonday - Friday 9-530
ConsNo training, low wage heavy work, rude management, no progression
1.0
Home Care Aide | South West | 3 Nov 2018
Avoid at all costs!!
Was looking for an agency to join for flexibility around studying, a close friend suggested Newcross however this was the worst decision I have ever made. I joined in april with the idea in mind to do 2-3 nights a week in Learning Disability homes which at first newcross seemed fine with, although later through my employment they expected me to work days, nights, weekends every hour which suited them really. Shifts would only be offered to me that were in hospitals, schools, nursing homes, every establishment that I had no previous experience in which if I had taken these shifts would put patients at risk.When raising this to newcross, they told me 'think of the money' and 'you need to do these shifts as we need to keep the client happy' which summed newcross up really, more concerned with keeping clients than caring about the staff. After completing a night shift, I would go home to sleep in the morning which newcross were aware of, I asked on several occasions for newcross not to call me during these hours, however they would ignore this and continue to ring me and when I didn't answer they would leave me horrible threatening voicemail messages, on one occasion swearing at me. Another thing newcross like to do is fine you £50 for late cancellation of a shift, one time I crashed my car on the way to a shift, sustaining injuries to my spine, I rang newcross to tell them I wouldn't be able to attend, instead going to hospital. They laughed on the phone then told me 't
ProsFlexibility
ConsNo compassion, bad management, £50 fine
3.0
Healthcare Manager | Bristol | 19 Nov 2018
The people you work with make it bearable
You can expect to work a rotation based work life that will consist of primarily 8 hour shifts. There will be a week where you will work 12 hour shifts but you will have 4 days off after this (if they haven't changed it, which they often do!) Your primary tasks are split dependent on the team that you work for; inbound calls only or 'bookers' Inbound - I would often take in access of 100 calls a day, ranging from clients requesting agency care / nursing staff to Newcross staff requesting shifts and answering queries. The major irritation (which they are currently working to address) is the speed of the current system, which had it's origins in Explorer and switching between some screens can take an age, making it more difficult to do your job. In your first 4 weeks I wouldn't worry about the speed at which you process each task as Sarah and co are looking for consistency over volume. Don't be afraid to ask questions of those around you. 'Bookers' Outbound - Your task is first and foremost to try and cover as many hours as possible to line the pockets of the senior management team, whilst not getting a bonus yourself because they place targets in front of you that are not achievable, unless you're scrupulous enough to want to tread on others toes (be it your own team of those in the 60+ branches) If you're willing to take covered hours and potential bonus from other staff then you will do well in this team. That is of course unless it's the height of summer, where the
Pros4 days off when your rota falls on the 12hr shifts
ConsLack of communication from senior management
1.0
Care Coordinator | Falkirk | 19 Jun 2018
Stay away!!
Where to start!! The ethos in the company is investors in people only they forget to actually invest in those people!! There is a huge lack of training then they terminate you contact for not having the needed contract. The staff turn over is scary with 5 branch managers in 1 local branch alone that doesnt include health care coordinators ir any other staff for that matter... they continue to take on nursing staff yet do not have the hours to allow half of those staff to fulfill their contracts. No prais to any of their staff. The managment and coordination is next to zero and the only time the do step in is when the are disciplining or tearing their staff down. Managment are often abrupt and certinly not approachable. They consistently request that client calls be made forgetting and putting aside all the important things a business needs in order to run. Forcing staff to make sone time 3 and 4 calls a week to clients who do not and will not use their service. Along side making cold calls to clients forcing service visits such a bad attitude!! They rarely compramise with companies and instead feel everyone should conform to the newcross way and are happy to throw away business because of this attitude. Their staff are classed as second class citizen's who they would rather get rid of than listen to or fix any problems..... please stay away Tbey set unrealistic and unreachable targets that they then get onto staff about for not reaching them and heap
ProsDecent office hours
ConsNo security. Lack of training. Lack of good managmet. Huge staff turnover
4.0
Recruiter | Bristol | 3 Dec 2018
Loving it so far
Joined the office staff about 7 months ago. So far, loving it. I get plenty of support from management. Pay rates are decent and you are advertised bonus, but unfortunately that bonus does not depend on individual performance so chances are, you're not going to get the full thing. That would be something I don't like. Other than that, not much to say. You have a rota that covers 12 hours per day, but you will work only 8, the rest are covered by a different team. You also work every 3 Saturdays, which, coming from an HCA that worked almost every FULL weekend, can't complain. Promotion in the work place... That depends on what you get by that. They do advertise every office opening on the website, you just need to be knowledgeable and have a bit of faith in training and apply.. I was reading some of the reviews left before me and all I can say is, on my side of the woods, I can't complain. Truth is, it is a competitive environment, which you are told it is at interview. If you cannot take the stress and responsabillities, then maybe the job is not for you. I was 'warned' from interview and I took the job knowingly and don't regret it at all. I do want to make one comment: the recruitment process is very thorough, for good reason, and you are told this at the start of your process, wether you are office staff or care staff. You are told what to do and what is expected of you on a regular basis and co-operation goes a long way. Overall, I am a former carer, I want
ProsGreat management team. Decent rates of pay.
ConsCollective target.
2.0
Home Care Aide | North East | 16 May 2014
Average pay,not a good experience.
having paid for a uniform,my CRB and my moving and handling course, I was already £100 out of pocket.Shifts offered were few and far between and I wasn't offered anything for weeks!! Information regarding clients and establishments is poor. If you need to cancel a shift you will be charged £50.00 unless you are very ill. However if they cancel your shift or you are sent home because of a mistake on their part you get nothing!! No compensation for being sent to do a 12 hour shift on the wrong day. Pay is average and the hourly rate includes your holiday pay so when you go on holiday you don't get more. No guarantee of work but you will find other care staff with 60 hours per week..Pay is weekly which is good provided you get your time sheets in on time.Further training and qualifications?? Haven't found any. The rate of pay for mileage does not cover wear and tear on your car and you will be requested to drive long distances for work average 60-70 miles per day. You do not get paid for the first 5 miles of any journey. On the plus side, the staff are friendly but overall it seems they have no work to offer. This type of work is okay if you already have employment elsewhere but because you have no guarantees it is not reliable. I have also found that if you turn down work because you felt that it was not for you, you don't get offered anything else!! Most of my co-workers that I have met have had very little experience in care work. I have also found that even when I was g
Prosweekly pay
Consno guarantee of work, payment for uniform and courses, lack of support
2.0
Center Manager | United Kingdom | 31 May 2019
Face Fits Culture for Yes People
As a BCM at Newcross for over 2 years, I was deemed a long standing staff member! Branch Staff - the Managers, Coordinators and Trainers are generally the only filter that is maintaining the companies reputation - branch staff always putting their healthcare team and clients first, going the extra mile and treating them how they should be treated - it is just shame that these same values and culture are not extended upwards through the SLT. Branch Staff are treated appallingly by SLT with unrealistic expectations and no appreciation. If you challenge a Senior Manager or stand up for yourself, your card is marked. HR can not be trusted and keep nothing in confidence. As a Healthcare worker, in 90% of the locations, you will be very well looked after. As Office Staff, go in with low expectations and they still won't be met - once the honeymoon period has passed. Managers have no sight of own branch P&L so don't know what profit they're making. I had to reduce my hours, yet targets stayed the same. Such a shame as the intention and values delivered to the clients and the standard of care delivered is exceptional - BUT - with a very high turnover of branch managers in particular there is no consistency and few long term relationships. In my region we had 9 branches. In my 2 years, we had 4 Regional Ops Managers and every single Business Manager ( my role ) that I worked with has left.
ProsCompany Car. Managers Conference.
ConsLarge Geography, Lack of Support, Being penalised for poor performance even when you've hit target.

Questions and answers about Newcross Healthcare Solutions

What is the interview process like at Newcross Healthcare Solutions?
Asked 12 Mar 2017
Hi there! Great question. Our interview process is your opportunity to tell us all about past experience in care, your skills and qualifications and what your future goals are. Our recruitment teams are very friendly and the meeting will be more of an informal chat. In the interview, we will assess your aptitude for the job whilst also seeing if you can tell us about scenarios in which you have demonstrated our core values: trust, empathy and expertise. We will also ask you to show us, using the camera of your smart device, your ID documents. Don't worry - all the requirements will be shared with you in advance of the meeting. The interview, along with our whole recruitment process, is fully virtual so you can complete it with a smart device from the comfort of home. If your interview goes well, you'll receive a verbal job offer. Best of luck with your application!
Answered 11 May 2021
Very easy - they just want anyone really easy!!
Answered 17 Aug 2020
Does Newcross Healthcare Solutions require pre-employment background checks? What kind of background check does Newcross Healthcare Solutions do and how long does it take to complete?
Asked 1 Apr 2017
Yes it should take 3 weeks but can take longer dbs cheacks driving licence cheacks
Answered 27 Feb 2018
Yes - DBS - if you have portable or online - its very quick!
Answered 24 Jul 2017
What questions did they ask during your interview at Newcross Healthcare Solutions?
Asked 29 Mar 2017
They have ask me how many hours i am looking for? do i have work permit? do i have DBS update service? do i have Driving licence?
Answered 6 Mar 2019
Too many,it was a month long interview process
Answered 25 Jul 2018
How does someone get hired at newcross health care? What are the steps along the way?
Asked 6 Jun 2017
Hi again, You can find the most up-to-date information on our recruitment process here: https://www.newcrosshealthcare.com/jobs/our-recruitment-process
Answered 11 May 2021
How much is uniform
Answered 10 Jul 2018
How should you prepare for an interview at Newcross Healthcare Solutions?
Asked 30 Aug 2018
Hi there! Great question. Our interview process is your opportunity to tell us all about past experience in care, your skills and qualifications and what your future goals are. Our recruitment teams are very friendly and the meeting will be more of an informal chat. In the interview, we will assess your aptitude for the job whilst also seeing if you can tell us about scenarios in which you have demonstrated our core values: trust, empathy and expertise. We will also ask you to show us, using the camera of your smart device, your ID documents. Don't worry - all the requirements will be shared with you in advance of the meeting. The interview, along with our whole recruitment process, is fully virtual so you can complete it with a smart device from the comfort of home. If your interview goes well, you'll receive a verbal job offer.
Answered 11 May 2021
Be your self these guys arnt judgemental at all an definatly dont feel unconfortable i was nervous at my video interview an didnt like been on video but within 5 mins we had a giggle an soon felt relaxed our sheffield team K an D are super the best :)
Answered 20 Mar 2020