Typical day is scan your ID card for your route. You can be anywhere from delivering in Leeds city centre and the many other towns and city's in Yorkshire and up into Lancashire and over into Lincolnshire. Most of Yorkshire is covered including very difficult driving areas such as up the Moors and areas such as Hebden Bridge and the Calder valley. Anything up to 25 drops and the van if your delivering to Morrison's customers is 95% of the time always full. No room to put the totes in the back of the van so your always having to move heavy totes to put the empty ones behind the full ones. Meaning your lifting all of the totes in the van at least twice over! Your meant to do 3 months delivering to Ocado customers then 3 months on the Morrison's side. However certain people get moved over to Morrison's all the time. Me for one have done it now for 9 months and when asked why the others from your group haven't been kept on Morrison's management just says they don't know! Very high level of favouritism within the company with certain people getting easy routes and getting moved from Morrison's to Ocado every 3 months while others have to be kept on the back breaking Morrison's side of the business. Routing for the drops are very tight and if you don't know the area and rely on the U1 or your own sat nav you have no chance. My Tom Tom always says each journey / drop takes on average 5 mins longer than their own system which doesn't take into effect traffic and rush hour etc or diff
ProsFinish early at times and still get paid.
ConsUn fair workplace with favouritism.
Support Staff | Erith | 22 Apr 2019
Unreliable Employer, poor everything honestly.
My 10 months at Ocado was enough to remind me, how these companies think paying 9.50 for a night shift is acceptable in London.
Twelve hour shifts leave you all over the place, no contract offered even thought the temporary ones we signed stated after 12 weeks contracts would start being offered. Also was a part of the Operations support team, and was getting paid the same as a personal shopper despite being able to work in any area, and having specialist training on their system from higher ups in Andover and Hatfield.
Lower management are getting paid 35-40k a year, and act like boys posturing for no reason, whilst some being good at people management, and some good at warehouse management, they have no IT background and expect people with good ideas and an IT background to be spoon fed, by someone who doesn't have the qualifications to be doing the job.
A prime example of who you know rather than what you know. Many of the higher up managers are in their late 50's and early 60's and are not only not fit to run a technological enterprise like an Ocado CFC that diversifies and upgrades with every new instance, but are also not fit enough to do so its the biggest automated warehouse in Europe and someone a few years off retirement simply can't keep up. The management is full of incompetent and lazy characters with the few that genuinely cared long giving up. The night shift is expected to do the same work with half the staff [as always] and get £1 extra per hour
ProsWeekly Pay, some other good people try to help.
Narcissistic company to work for where everything is the fault of the cstms. Literally everyone in the company is against you.from the customers to the management. You get pulled up or sacked for every silly thing you do. If your off sick you get punished. They tell you not to break your back to do the deliveries,bit if you don't break your back doing them you end up in the office. And you will break your back and have many visits to the doctor but Ocado willdeny deny deny.
The Ocado 'values mean absolutely nothing.so much so that they have just removed one. If anything happens to.you at the company they totally wash their hands of you. If someone lives on the 20th floor and there's no lift you are expected to take it all up the stairs and usually it's 8 totes and above and you have 9 minutes to do.it.
If there's an emergency on route call anyone but your managers because they will be too busy chatting and having a laugh to answer you or call you back and will deny you even called.
If you have kids you won't see them from one week to the next. The totes and routing is a mess and they don't check where they're sending you so alot of the time you end up in a road where you can't turn round or get out and no one at Ocado will help you. Their only response is " well we've delivered there before".And that's if it's on a red route,Birmingham city center( actually IN the city center) or anywhere else where you shouldn't be stopping.
Customer services are relentless and w
ProsThe pay is ok but not worth the work you do outweighs it.
Cstm | Sheffield | 14 Apr 2015
Not worth the effort
They entice you with all these "benefits", yet the only one that is worth anything is the quarterly bonus, which can be up to £360 but amounts to not much more than 150 usually, you can't sneeze without management being on your back, they have cameras in all the vans and you'll be called into the office just for cutting a corner, the pay is peanuts and they expect the world from you, pay varies at every site so if your working in sheffield you're on a lot less than the people in Dordon even though you'll pass them whilst delivering in Nottingham, what company pays you less for doing the same job? Pay rises are a joke, after 5 years you're in theory getting a pay cut every year. You're not allowed to deliver over an hour early yet you'll find routes that have you delivering to a 10 o clock slot at 8.30, you're not allowed to call a customer before 9 in the morning but you'll be booked in for an 8 o clock delivery at 7.30, double standards at its best. You'll walk in to find out you have a full van and extra totes laying in the middle of the van. The company brags about a high percentage of its managers being promoted from within, but this is only if you have managerial experience prior to working for ocado, you'll get 20 odd drops with 200 odd miles and not enough time between drops or to do drops yet be due back 10 minutes before your shift is due to finish. You get a 13 week roster that could change without warning at any point, and you don't recieve the roster until 2 week
ProsThe people are nice
cstm | London | 24 Dec 2016
one star is too good for this place!
Not many pros working at this place but getting paid weekly is good and your fellow drivers are friendly as they are in the same boat as you. The vans are preloaded and easy to drive.
The cons outweigh the pros significantly. I will first start with the managers all allegedly recruited internally and have claimed to be drivers themselves. if this was really the case they would be more understanding to the problems that Cstm's face on a daily basis but I found them to be apathetic and wholly lacking in interpersonal skills. You do not really have any interaction with the manager unless you have done something wrong. The marshals can be quite good but you do have bad apples who try and talk to you like your nothing the ironic thing is they are not paid a lot more than the Cstm's for the most difficult job at the spoke.
The vans are easy to drive but they are very strict on any damage on it and you can be given a warning or even charged for any damage done to the van. The van's brakes are really bad I complained constantly about them but a lot of things are brushed under the carpet. Ocado is very much a company concerned about cutting costs.
This is one of the worst aspects about the job. Ocado provides you with a device called the u1 and the sat nav on this system is abysmal and Ocado couldn't care less they expect you to bring your own sat nav or worst case scenario use a map. Complaints about the u1 are meet with a shrug.
Routes and deliver
Prosfree coffee, water, and paid weekly.
Conslong hours and shift pattern and low pay.
Delivery Driver | London | 13 Nov 2019
Nice enough if you're willing to be flexible
I'm 18 and I'm between school and uni, so the unsociable hours dont really bother me. I work about 2/3rds evening shifts, usually done before 10, but ocassionally I'm put on the midnight shift. I don't really mind it but I can see why others do though.
Working late does mean being out on the street after dark. On a midnight shift, i was chased out away from a drop by a gang of masked men. I cancelled all my drops in that area, and management was very supportive in my decision to do this. If you ever feel unsafe, you can tell your manager and they will support your decision from my experience, even if customers dont.
The management for me was fairly good. The people are nice, and most are ex-drivers so they can relate to your experience, but the big downside is all the info they keep on you. Forgot one box on your second day? Expect to hear about it 3 months later. Picked up your phone once while in traffic? Camera saw you, go see your manager. It's not a matter of who's a good employee, the brightest star will still have some negatives on their profile.
The biggest suprise to me is how little of your day is spent behind the wheel. Even though the job title is Driver, i rarely get more than 3:15 of engine on time in a 7:30. Maybe its different in other depots.
The best part of the job is helping customers for me. 99% of the time you just say the same 4 lines and move on, but you do get customers who you'll remember for the rest of your life, for good or for bad. A
Worked at Ocado for approx 4 years.
When you first start, you'll think you've landed on your feet and hit gold dust. Comprehensive training to begin with and on the surface the company seems fantastic.
For the first 3 months you're given "easy" routes to get you started. These are easily achievable and you'll probably end up finishing early more often than not. You’ll think it’s great!
Then reality sets in. Routes end up being timed literally to the minute. If you hit any hold ups, traffic, roadworks, diversions, you'll end up falling behind the scheduled times. It was very common to be allocated too little time to physically deliver shopping to some customers too. e.g. Deliver 6 boxes of shopping to a 12th floor flat in a city centre and do it in 5 minutes. Or deliver to a farm set way back from the main road, down a long, muddy track, drop off 8 boxes of shopping and get back to the main road again in 4 minutes (i.e. no time allocated for actually getting to the farm).
All you get in response is "fill a form in and report it", but nothing ever gets done.
Layers and layers of bureaucracy, red tape, form filling and management doing absolutely everything “by the book”.
Whilst driving, you will be constantly videoed and scrutinised, with footage being recorded during any “harsh” van movements. You have to drive silky smooth. However, with the impossible route timings, it encourages people to speed, drive dangerously, cut corners in the delivery process (typically carryin
ProsPay not bad, get to travel and see some nice (and not so nice) places.
ConsToo many to list.
Customer Service Representative | Tamworth | 26 Feb 2014
Easy Job but You Loose Your Social Life
I was a CSTM for just over three years. I found the job very easy but you need to be resilient and able to handle stress at times. Delivering in the dark can be a challenge and taking a fairly large van down some very narrow driveways etc can be a challenge. I never had an issue with the Apartments, 99% had lifts and you have a sack barrow to help you. Parking in places like Bham could be an issue, I regularly had to block narrow streets with no spaces and put the hazards on. I got abuse at times but I just laughed and took my time.
The job is as easy or as hard as you want to make it. Sticking to delivery times could be hard, I had drops were I had four minutes and I could'nt park outside the house. Nearly all of the CSTM's go out on route early and work thru the 20 minute break in an attempt to stay on time or slightly ahead.
Once you've been there a while you know how things work, you can do drops out of order and sometimes you have two within yds so just knock the door and see if they want it early but don't scan the totes. Be warned, there is a camera in the cab so you need to make sure you drive 100% legally. Many CSTM's get caught with no seatbelt, no hands on the wheel, messing with the phone etc. It's a final warning.
I found that the duty managers could never answer a simple question, they would always tell you to ask somebody else. I just kept my head down and did my job, stay below the radar. You get a quarterly bonus based on attendance, cust feedback, damage
ConsEarly starts, late finishes, weekend working, customers
CSTM | Dordon | 6 Aug 2015
A STRESSFUL WASTE OF TIME
please take note,all the negative reviews regarding the CSTM position based at dordon are TRUE you are always one mistake away from instant dismissal or disiplinary action,please don't be sucked in by there attractive Employment sales patter,bupa healthcare is only availible after 12 months service and you will need it! management will talk to you like your thick,constant txts asking to change shifts,marshalers will try to find a hairline Mark on the van as they have targets to find scratches and I do mean very small scratches caused by tree branches of which you will get plenty of as the satnav will send you down lanes you wouldnt take a 4x4! as a CSTM you are the lowest of the low,most of the customers will treat you like dirt,and be prepared to grovel to them when your late even if it's not your fault,oh and if a customer calls to complain you have no say and it's automatically your fault regardless,one bloke was called to the office for smiling when talking to the customer....(this is 100% true!)hard to reach customers that order 12 litres of coke cat litter,water plus 5 totes of shopping that live 3 floors up in Central birmingam,with no parking. Oh and get a ticket and you pay for it,drop the company sat nav and they will charge you £80 the camera will monitor you and management will watch you on it whenever they wish,can be nice when you have an easy route in Malvern hills but this is rare,expect to be working lots of late shifts with weekends,I seen all the bad review
ProsCheap shop/occasional nice drop locations
ConsToo many to list
Personal Shopper | Dordon | 3 Dec 2017
A typical day involves starting at 0430, going to the brief (where the managers talk about the night shift's progress and any problems that they had. They also tell you whether compulsory overtime is likely. After the brief, you go to your allocated starting floor and are at the mercy of the computer system until you log off at the end of the day. There are two 34 minute breaks and the first one could be as early at 0640 or as late as 0930, the computer system chooses this for you.
- 15% off ocado.com
- 3 days off a week
- The app for your roster is very good. You can swap shifts and book holiday.
- People are generally friendly.
- The onsite shop, restaurant and clubroom are good.
- Overtime is often available
- You always work the same shift.
- Good parking.
- Relentless, monotonous, boring work. You pick, pick and pick all day, with high targets.
- It's like being back at school in some respects. For example being locked out of the system and having to talk to a manager to explain why you were late back from a break. If you borrow something and don't return it, or you forget your ID card, you effectively get locked out of the building and have to wait for a manager to get you.
- Very controlling place to work.
- Annoying break times.
- Compulsory overtime. To be fair, it's usually only about 10 minutes extra, but means that you can't plan the rest of the day in case you have to stay for an extra hour or so.
Pros4 days on, 3 days off; staff discount, people are mostly friendly
ConsLong days (but fewer working days), relentless work, monotonous, little communication with other humans, compulsory overtime
Questions and answers about Ocado Group
How are the working hours at Ocado Group?
Asked 13 Mar 2017
Terrible working hours. But some workers might be desperate, either to have 3 days off, or to get overtime or to just be in a job. This makes it difficult to proffer better working hours, which currently start at 4.45am making it impossible to get public transport if you live in, say, Luton and work in Hatfield. You'll have to be in bed by 8pm to wake at 3am. These appear to be sadistic hours at best, regardless of how many workers appear quiet about it.
Night shift, I believe, starts at 7pm to 5am. 10 long hours with three 25-minute UNPAID breaks.
If they had flexible 6 - 8 hour shifts e.g. 6 -12, 12-6 daily instead, I believe there'll be less sick leaves owing to fatigue or transportation issues. Many more workers will remain in the job for much longer.
Answered 24 Jun 2019
You’ll work on a shift pattern that covers both early mornings (could be as early as 05:30), late evening shifts (could be finished as late as midnight) and weekends.
Answered 14 Jun 2019
What should you wear to an interview at Ocado?
Asked 13 Mar 2017
Anything. They've got a reputation now as word has spread about how bad they are to work for so they're getting desperate.
Answered 29 Aug 2019
First impressions count! We would recommend that you're dressed appropriately for the interview (smart casual or even more formal is fine).
Answered 2 Aug 2019
How should you prepare for an interview at Ocado Group?
Asked 14 Apr 2017
We would recommend that you do the following things before your interview;
First impressions count - so dress appropriately for the interview
Always do your research on Who we are (hint there's some info in the "snapshot" tab)
Re-read the job advert to make sure the job is right for you and you're aware of the pay, varied shifts that may be included (Delivery Driver, Warehouse Operatives)
Answered 2 Aug 2019
You do not need any preparation
Answered 21 Mar 2019
What questions did they ask during your interview at Ocado Group?
Asked 15 Mar 2017
Just be prepared for the rather random, marketing questions that they'll possibly fire at you. Sod the competency questions that you may be expecting... My interviewer proceeded to ask me if I had a good grasp of the English language, and if my CV was 'my own work'.
Answered 7 Oct 2019
We are always keen to know what you know about us
The other questions at interview are likely to be scenario based questions, where you would need to answer with examples of where you have dealt with this situation before. Or if you haven't had to deal with this before, then think about how you would deal with this situation should you face it in the future.
Answered 2 Aug 2019
What is the Ocado Dordon employee discount?
Asked 18 May 2017
There are many benefits to working at Ocado, here are just some on offer:
40% off at Cineworld
Up to 15% off at Vodaphone
15% off at Ocado
Ability to buy additional holiday
Employee Assistance Service
Private medical insurance (after one years service)
and many more
Answered 2 Aug 2019
Even with 15% staff discount and free delivery for staff and even if you only search in the 'Bargains' section Ocados foods are still expensive. mostly Wealthy people food shop with Ocado. Drivers shop at LIDI OR ASDA :(