Working at Openreach: Company Overview and Reviews in the United Kingdom

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384 reviews
Openreach, UK Ratings
Average rating of 384 reviews on Indeed
3.3Work-life balance
3.6Pay & benefits
3.3Job security & advancement
London, UK
5,001 to 10,000
$5B to $10B (USD)
Energy and Utilities

Popular jobs at Openreach in the United Kingdom

 Average salarySalary range
1 salary reported
per year
41 salaries reported
per year
3 salaries reported
per year
3 salaries reported
per year
1 salary reported
per year
Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 845 reviews

Openreach reviews

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Overall reviews at Openreach

Service Engineer | North East | 6 Dec 2018
This job drove me to the edge
Where to start with this company? I joined late 2017 and underwent the 12 week training program which Openreach employ, it’s basically a tick in the box next to your name to say you’ve done it, your shown everything once and then you’ll move on to the next thing. You’ll spend a week in Yarnfield on the introduction week which is like a prison camp, you’ll be chomping at the bit to get out of there on the Friday. The social side of training is brilliant, you’ll start around 8:30/9 and be back in the hotel for 3:30 at the latest and won’t really work hard all day, training was the highlight as there were no pressures on you and you get a nice hotel whilst you train (Bolton for me). You’ll undertake 3 weeks buddying with an engineer at the end of your training which is good again as your working with someone and having a good laugh. However this is where it got bad for me, after you go ‘Live’ and work on your own, your fed to the wolves basically and hung out to try. Control who allocate the jobs to you will be ringing you up every 10 minutes having a go at you and asking where you are and why is the current job taking so long even though it’s an absolute horror show of a job with numerous spans of cable needing to be changed. You’ll enter the field as a solo worker with a real thought of ‘I don’t know anything’, everyone says it’s daunting however it gets better, it really doesn’t. You’ll attend jobs on a daily basis where your the 5th engineer to visit, the customer want
ProsNew Van, Free Tools, No Commuting Fuel, Good Annual Leave
ConsCustomers, Stressful Environment, CONTROL, Pair Stealers, Ancient Equipment, Pretty much everything.
Customer Service Representative | Thames Valley | 10 Aug 2016
Used to be good,now it's dog eat dog
I had 27 years with BT/openreach or openreich as we called it, when we were nationalised and up until about 1997 it was a fantastic job.almost nobody left unless it was due to one of their huge payout schemes. Since it became openreach it has gone down hill in a big way. Management are truly appalling,low level (level 1 and 2) managers are of such low calibre that's it's actually embarrassing to call them managers.they are obsessed with meeting stats and incapable of making decisions due to the bullying culture within management.they spent an unbelievable amount on a scheme called transformation,involving vehicle trackers and getting rid of huge numbers of experienced control staff then letting the "work manager" system or "work mangler "as we called it issue work.the ceo at the time said that the older engineers (referred to as 801s) were a cancer on the company and she wanted to cull us, and she did to some extent ,transformation was her idea and It's been a disaster.millions spent for an increase in prod of 0.2% and the network has all but broken down. Cabinets blocked solid with wiring,failing main exchange cables left to go off , engineering standards abandoned in a panic to meet stats and front line staff put under huge pressure. I would regularly go to a fault and find out they've had no service for 6 weeks. Delays in excavations,delays in installations. Short staffing. Truly appalling levels of training for new staff,the man who comes to fix your line,if he has les
ProsNot many
ConsConstant pressure to meet unattainable stats
Trainee Engineer | Devon | 2 Dec 2019
Sink or Swim Trainee Engineer Apprentaship
Pros Van, fuel card, good apprenticeship pay, colleagues camaraderie, benefits Cons The whole apprenticeship needs a overhaul, make time for trainees and stop with the revolving door to churn through trainees to make up numbers to gain money from the gov, to keep up with the work load & competitors. Why not allow training engineers to be mentored for the first 6 to 9 months to enable them to gain experience in the various and sometimes very challenging scenarios and situations a engineer can face. This will enable the apprentices to become competent and confident within the role. That way, you may not have so many failing by the way side and leaving due to much pressure from management and the stress of trying hitting stats to succeed in the role and tick boxes. With the lack luster training and a very steep learning curve for an apprenticeship its a up hill battle from the start. Where by the end, you'll be crammed with so much info and chucked into the deep end of the network and expected to get on with it. You try to figure it out by yourself with very little physical and practical support to access from patch leads (Supervisors) who usually live miles from you so its hard to build a relationship with them and have 15 -30 blokes to look after so are not able to spend any significant time to provide you with support with you when you're struggling with the work. Managers are all just stat focused with everything being tracked and because of pressure from above
ProsVan, fuel card, good apprenticeship pay, colleagues camaraderie, benefits
ConsLong Hrs, stressfull, No support. Managment
Trainee Engineer | West Midlands | 24 Mar 2022
Thrown into the deep end
I started at openreach not long after the pandemic, I interviewed online over teams and it was a good experience, the presentation sold the job to me and the laid back interviews, so after being informed i passed my interview it took over 3 months to recieve a start date and contract, just as i was about to look elsewhere for a job, I started with openreach at yarnfield for the first week, training for the rest of the time was based around 160 miles from home for over 4 weeks which wasnt easy, they did say this could be a possibility at interview but will try to get us as close to home as possible, then to find out people who lived just as far away were sent to the most local place to me,but due to covid who could argue. As i had never worked in telecommunications or as a engineer of any form before, After weeks of training which was quite confusing and not relevant to real life faults or problems I was thrown out into the world with a buddy for 3 days a week for 3 weeks after being promised 4 weeks 5 days a week buddying, I was being sent jobs in areas that were classed as ‘two man working’ areas, alone and anxious and not having a clue what I was doing, with customers demanding things I could just not do for them. Whilst training I was climbing poles as there was a week long heatwave, on a 30 degree day I was the slowest of the group and everybody had a break in the shade waiting for me, Once i got down I was expected to crack straight on with the next task, lifting ladd
Engineer | United Kingdom | 14 Aug 2021
A honest review
Okay, I’ve worked for Openreach almost 2 years now as a FND engineer. (Fibre Network Delivery.) The job itself in my opinion is fantastic, a lot of different aspects to learn and pick up, always on different places and a majority of the work is outside (except some exchange and chamber work). You get geared up with a van, all the tools you need and all the uniform you need to do the job, as well as a starting salary of around £21500, which does go up depending on what side of the business you’re in (SD or FND) after you finish your NVQ, which, for an apprenticeship is a fantastic starting wage. I’ve had numerous opportunities to advance as an engineer in just the 2 years I’ve been on! The negatives. Generally speaking, managers on FND are quite relaxed. I’ve heard horror stories of SD managers hounding their engineers and constantly hassling them, which would be enough to put me off the job. The downside to FND managers are that from my experience, are quite clueless with most of them coming from copper background. In general though, again from my experience, managers decide quickly who they do and don’t like and as subtle as they think they’re being, they don’t hide their biases particularly well and if you’re not liked by your manager, you’ll inevitably end up feeling sidelined for opportunities to develop your skills and rise to challenges. The other negative I have experienced on FND, is the work ethic of other colleagues. In my case, I’d say roughly 3 in 10 colleagues
ProsEverything you need is provided, training, support, development opportunities
ConsLazy colleagues, some managerial aspects
Engineer | Essex | 20 Jun 2020
Gaslighting by openreach
A company that doesn’t trust its most important asset, it’s engineers which speaks volumes. A company that will brainwash you in to believing there is no better company to work for. A company that claims to have its staffs interest at heart but you’re nothing more than a number on the spread sheet. A communications company that can’t communicate with its own employees. A company that gives new recruiters inadequate training just to rush them through to try & make a quick buck. A company that resembles a contractor company more & more every day. The job itself is a good job, it’s the people higher up the chain who don’t know how to do the engineering job other than what it says on their clipboard that make it an unpleasant company to be part of. Use the company as a stepping stone to finding something better elsewhere, after 30+ years I’ve seen many changes & in its current state it’s at its least appealing & early retirement is a real hope. Management has a bullying culture which filters down through the chain of command by spineless “yes men/women”. Emails get sent late at night because there’s too much work for a manager to do in their normal contracted hours & they can’t do their jobs because of it. If you come on as an engineer & park your van at home, you have to give the company 1 hour of your time at the start & end of day unpaid (10 hours/week, 520/hours (minus leave entitlement) a year for free) & you have to charge everything up drills, laptop, bat
ProsClothing, tools, vehicle, fellow workers
ConsBullying, lack of trust, pressure, gaslighting, inadequate training
Trainee Engineer | Plymouth | 29 Aug 2019
Generally a good place to work
I have been with Openreach for just under a year and I feel that generally it is a great place to work. The training process can be quite challenging considering a high amount of new joiners have never experienced anything like this before and it seems like you are thrown in the deep end when coming out of training and going live. A small amount of people will naturally pick the job up quicker than others and some people do struggle lots when they first come on. I feel that the support is excellent and locally in my area there is always help available whether that is from your patch leads or more experienced colleagues. A typical day consists of driving round to various places for installations or faults raised which can be really nice to get out and about and see new areas. It can sometimes get lonely but for some types of jobs you do have help and see other engineers. The travel time is pretty ridiculous depending on your contract. New starters from 2014 have a clause whereby they have to give up to an hours travel unpaid either before or at the end of your start date. That could for example mean you are leaving at 7am to drive an hour up to the road and if you finish at 4.10 and don’t work on you could be coming home at 5.10, none of which is paid. They have recently changed the patch areas so mine is bigger, which means in some cases I am travelling 1+ hours from job to job, which then has a knock on effect on the time I get home. Some engineers will always
Customer Service Representative | Bristol | 23 Jan 2018
Management Structure, Standardisation and Focus is the worst I have seen
I have worked for BT Openreach for nearly 5 years and whilst the role of telecoms engineer is good. The management and resourcing is absolutely appalling. Some I have come across lack people skills and will bully if the stats are below average, I know of many engineers who are stressed. Many situations I have felt I have not had the support with regards to training, stores and departments not communicating with each other and when I asked for extra training at the start I was made to feel incapable and had low expectations and at one point the company was trying to manage me out after 6 months of being recruited which left a stigma. The stats are a big problem in this company because the focus moves away from preventable maintainance of the cooper network meaning its difficult to get the balance right between efficiency and quality. This also breeds competitiveness and pits managers against each other to get the best stats when so many different factors come into play which are not physically capable by a human. I cannot say that I trust the management and the direction of the business isn't clear at low level. They're not interested in the customer or area and departments sit on work such as planning new plant in the area. Its an unstructured environment which needs to go back to the drawing board and really focus on preventing maintenance on the copper network rather than trying to save money and maximise profit and rather than using the stats to justify their s
ProsWages, Customer Facing, Fleet
ConsAggressive Management, lack of support, Stress, blame culture
openreach dogs-body | England | 23 Jul 2019
Terrible company, avoid if you want to keep your sanity
Would have given no stars if it were possible. A typical day at work is abusive customer after abusive customer. No-one is happy to see an openreach engineer since openreach management has sent one enginer after another, mainly elly and win contractors, who just want to put a socket on pre-existing wiring. Fly a new drop-wire, no chance - elly and win contractor will find an excuse to back it. We have to do it even if you have to pass your finish time, which you won't get paid for. This is on top of unpaid travel to the first job and back from the last. We're expected to work equivalent of 6 days and get paid for 5. Pay and pension for new recruits is rubbish too. Managers get pally with certain engineers. These engineers have an easy time at your expense, since they don't pick any difficult jobs, and our group average for achieveable jobs per day is artificially inflated by some engineers (the ones pally with the manager), as they able to do more on paper, as they get the easy jobs. It means unless you're pally with the manager, you get all the difficult jobs. This means not only is there an "us and them" with the managers, but also with the "chosen few" on the team. If you speak up, you will be transferred further away from home and still be expected to be at the first job of the day at your start time. To sum it up, the customers are rude, the managers are rude, and your colleagues are rude, no matter how hard you work. Save yourself the night time acid reflux, i
Telecommunications Engineer | Oxfordshire | 23 Feb 2020
Very Stressful, insufficient training, No progression, Stat focused
It should be the best job you'll ever have, but its not. Its an extremely stressful job due to the focus on stats, getting you out in the field as soon as you can walk, and a sink or swim training approach. You get given some very basic 'perfect world' classroom based training and are killed by powerpoint, then you get a couple of weeks with a buddy before being thrown in at the deep end with an iPhone. You will either sink or swim, but you'll never win a gala. Departments work against each other rather than cooperating to put the customer first, and its very difficult to get things done due to confusing processes There is zero progression, unless you want to go into the management path, as sideways moves into other roles or to learn new skills are blocked by management. Even moving into management is done on a face fits basis with very experienced and capable employees being overlooked for inexperienced and useless collegues who happen to know people higher up. There are several different contracts and the worst bits of the new contracts are not given to me until you have quit your old job and started your first day. Benefits are also very poor. The usual employee perks sites that most companies use, and absolute pittance of a discount in BT shop, and 'free' broadband which actually costs as much, or more, than retail customers by the time you pay for the phone line rental.
Customer Service Representative | London, OH | 8 Oct 2020
Not for everyone: You either love it or hate it. You need a techy manup, get down and dirty, thick skin attitude to like this job
Good: Good pay and benefits (less so on new contracts) Every day is different From rich to poor, from drug dens, to multi million pound homes, you'll meet a lot of different customers and environments to work in. Its a very outdoors, hands on job dirty job. Fantastic in summer, rancid in winter! Lots of training available, and support if you require it, but you need to have the confidence to speak up and rely on your fellow engineers (not management) Lots of tech if you are a techy type, but bear in mind, you must be an outdoors civils type, that dont mind getting dirty in all weathers. If you want, lots of internal opportunities to move about in different areas of the business. Bad: You'll always feel under pressure to perform better. Lots of management bullying, mind games, to make you perform better. If you don't have a thick skin, a "man up attitude and take it attitude" then this job can destroy you. Can be lonely, as you are normally always working alone without other colleagues Conclusion: If you can ignore all management pressure, and do what is expected of you in terms of your stats, and not feel pressured by unrealistic targets that management can never enforce in a one to one, than you are suited for the job. Lean on your fellow colleagues as much as you can, they will make your job easier. Do not ever rely, or share too much with management as you'll never please them. You are a perishable number on there HR system and confide in them at your peril. If you
Prospay, benefits, every day is different, physical.
Consmanagement pressure, low level bullying

Questions and answers about Openreach

How are the working hours at Openreach?
Asked 11 Sept 2017
You will work long hours and not get paid for them . Expected to give 2 hours travel each day for no pay . Also expected to stay on after finish time which goes on flex rather than overtime . Cheap labour avoid.
Answered 26 Oct 2019
47.5 hrs if you include the 1hr commitment time at start and finish of shift
Answered 6 Oct 2019
How did you feel about telling people you worked at Openreach?
Asked 1 Oct 2017
Personally, I just love hearing people’s reaction to all the things we do that they didn’t know about!
Answered 28 Aug 2019
Embarrassed to tell people I work for open reach to be frank. Whoever says "good salary" is either lying or had an even worse salary before they joined. People treat engineers like slaves and everyone knows the engineers are the lowest in the company. Embarrassing company !!
Answered 3 Dec 2018
What if your out on a job and you need to use the toilet, where can you go to use a toilet.
Asked 5 Sept 2017
We have toilets in our exchanges, otherwise you may need to find a public toilet. If you have any questions or concerns, the team will be able to explain things in more detail at your induction.
Answered 29 Aug 2019
The bushes because they watch your trackers and question you to why you went to the exchange
Answered 22 May 2019
How should you prepare for an interview at Openreach?
Asked 2 May 2018
Have a read through any documents you've been sent by the recruiter as a starter for 10. Outside of that, why not check out our website, and find out more about what we’re looking for in our candidates.
Answered 28 Aug 2019
Looking at the calibre of some of the people working at Openreach, I'd say probably not much preparation is required
Answered 3 Dec 2018
What is the organisational culture at Openreach?
Asked 23 Jan 2018
We've got a welcoming, friendly culture where we focus on individuals having hugely varied career opportunities, a balance between their work and personal life - however that looks to them - and a culture of innovation, constant improvement and progress
Answered 28 Aug 2019
Will depend on your manager an experienced longer serving manager Bliss or Some new young upstart all of the above and Hel The more experienced managers have learnt the above bullying harassment doesn’t actually work
Answered 30 Jan 2019