Fine for a first part time job. Couldn't handle more.
Working at poundstretcher isn't the hardest or most stressful job. Most days are spent stocking shelves, tending to the tills, helping customers and recovering the store at the end of the day. However, often the store isn't untidy enough and working the closing shift usually means you're just standing about for an hour as you often don't have customers to help. Breaks are unpaid and half an hour long.
There isn't much time pressure, as long as you're getting on with the work at a somewhat-reasonable place then management will be happy. Workplace culture is mostly relaxed and casual, however that could be because the majority of those hired are teenagers and adults (most likely to get away with paying staff less) and that demographic seems to get along well.
The shop is rarely too busy, which means that there often isn't room for new stock as items on the shelves aren't being bought. While it can be a fun challenge trying to figure out how to fit and place everything, it often gets tedious and annoying. Especially with how often this problem occurs.
Training is kept to an absolute minimum. Personally, I have had no formal training. I shadowed a colleauge for my first day and was left on my own after that. While the job is simple enough, and co-workers are willing to help, I wish more training would be included.
Health and Safety training is abysmal. Both health and safety tests given were online multiple-choice ordeals where the answer was written down for us on a piece o
ProsCasual work culture with friendly co-workers.
ConsMinimum Wage, Disregard for health and safety.
A typical day in Poundstretcher often consists of maintaining a store environment that is a pleasant experience for customers by managing many employees simultaneously. Work begins fairly early in the morning, often before the shop location opens, and an 9 to 11 hour workday begins. Poundstretcher managers handle a wide variety of routine tasks, such as writing reports; supervising employees; managing cash; ordering stock; handling schedules, payroll, and marketing and promotional roll-outs; and securing the store upon closing. In addition, as the manager I deal with customer complaints, employee work delegation, staff shortages, equipment failures and other unexpected things that occur in a retail environment.
- Good time management
As a manager I learned that you are often expected to complete work to deadlines. Therefore managing the time of the teams and myself and prioritise work so that projects are completed to deadline.
- Interpersonal and relationship-building skills
Working closely with people in the team, assigning them work and ensuring they get appropriate training to do their jobs. As well as keeping staff motivated, being responsible for hiring and firing them. In order to do all of this, I found that as a manager must be approachable, compassionate, diplomatic and have good communication skills to listen to and reward the staff.
Being a manager I noticed that I was the main line of contact between the frontline staff, senior
The company isn’t that good at all it’s a disorganised company to work for and the people higher up don’t have a clue what they are doing either.
I have had no support when I was made trainee manager when store managers have been sacked for ridiculous reasons through area managers being left to run a store with 3 or less people,low budget when running a high theft store which is ridiculous how they expect that I really don’t know not even taking any consideration of the store it self with the theft and for anyone’s safety either.
security was a main issue for the store as they don’t have a permanent security guard which isn’t safe for the staff who work in the shop yet alone numerous staff members also part of management who get abuse and physically attack by the customers leaving staff members and part of management at risk and also unsafe for their own safety.
Managers don’t last at all either they sack them for unfair dismissal or just sack them for the sake of it no permanent manager ever been there to run the store always left for the trainees to run the store whilst being paid on a trainee managers wage which is awful not to mention the contracted hours (40 hours a week) by being told apparently isn’t good enough and should be doing at least (80 hours a week )
No training as got rid of the store manager so I had to learn off my own back whilst run a store with only 2-3 staff members in the evening and day time staff wasn’t that great either due to the low
ProsCan’t even think of one thing... company is a joke.
ConsWorking ridiculous hours when only contracted to 40 hours a week, don’t get paid properly
Fun to work at but lacks job security and career progression
A typical day at work would include getting the delivery onto the shop floor, organising bay shelves for weekly promotions. Whilst covering the till to serve customers and to help with any queries or concerns they may have. Then at the end of the day tidy up the whole store for the next day and count the tills and safe to make sure they are correct from the days trading.
Through working at Poundstretchers I've learnt a few things such as how to cash up and also how to improve my customer service skills so to deal with sometimes difficult situations.
Management at the company are very good although at times lack clarity in their plans not only to the staff base but also to those within the management which can cause confusion and delays at times.
My co-workers are very easy to get a long with as in my personal experience they have always been open and friendly whilst still taking their job seriously. Obviously there are cases of a few bad apples when it comes to working in retail but in my experience I haven't come across any while at my stores or when covering at other stores.
The hardest part of my job would be dealing with thieves or customers that are rude. However not a daily occurrence it does happen regularly and is a difficult part of the job as to try and recognise potential thieves and having to make sure they don't take anything. Then with difficult customers I found it harder to deal with them when I first started at Poundstretchers but now I'm able to handle m
Ever since I started working their a few months back things are dreadful. We had a sold month or almost 2 where the actual manger wasn't around so we had airea managers and deputy managers running the store and it was actually lovely but ever since the actual manager came back things have slowly been getting worse.
There's been countless occasions where the actual manger would go home early and leave the deputy manager to close now this would be okay if it wasn't for the actual manager putting on the system he was in early and in every day (witch he wasn't).
Then ever since I started I only ever saw 1 pay slips and that was on the office pc and apparently they were supposed to be emailed to me but never where. Talking to other staff they never got their pay slips either.
The actual manager he would alway be on his phone as on one occasion he walked around the store on his phone and kept going to his car to talk on the phone and now he just talks on the phone in the office.
Also since I started we are on our second deputy manager the other one left because of the actual manager and went to another store. We've had a keyholder who left withi6 a month.
We've also had 2 sales assistants leave within a week all because of the manager.
I have to say stay away from here because the actual manager is threatening nasty and a liar he seems to care about more himself than how the staff actually feel because he will talk down quite loud to customers about you negativ
ProsAt least you get paid
ConsLow pay and Long hours sometimes without the breaks required by law
Met some nice people was a good and safe working environment our managers took our safety and safety of the customers very seriously and helped me learn new things I never knew before which was how to give good customer service, effectively sell products, saftey regualtions and how to work on the tills and aswell as on how the retail industry works. The managers and co-workers were great to get along with. Co-workers always given me help when I needed it. I was always keen to arrive early and start working.
As it was leading up to Christmas the hardest part of the job was how fast paced the working day was and the work load and there was quite a bit of heavy lifting involved aswell as climbing ladders.
The most enjoyable part of the job I have to say was putting the stock out preferably working on drinks in the food isle and in the cosmetics isle it felt satisfying to empty full pallettes of deliveries before the end of shifts as it meant I worked hard. I tried to set myself a goal of completing atleast a pallette and a half in a 5-6 hour shift and 2 pallettes on average.
I also re arranged the goods on the pallettes when I came in early as most of the time alot of the products were mixed together and jumbled on one pallete meant for different isles. So I organised all the products onto their own pallette for the isle that they're intended to be stocked on instead of taking off products randomly which were all for different isles.
ProsThe managers and co-workers were great to get along with and the shifts were quite flexible.
ConsWorking days were quite fast paced and hectic, workloads were sometimes really heavy but not all the time.
A typical day is a slow flow customers where the staff get the easy jobs done such as labels, POS, cleaning etc. Rush hour comes and all staff but managers are usually on tills if there's enough staff in. Sometimes there is only 1 member of staff working tills and 2 managers working delivery which gets really hard.
At the end of the day is tidying up and cleaning, getting any sales ready.
On non delivery days its usually shelf stacking and remerching.
Even though the day is tedious the staff and the customers are always really friendly and easy to get a long with.
I learnt alot about patience, advertising and displaying products correctly, staff are constantly learning on the job and managers are willing to answer questions.
The problems come when we pass managers and go higher up. Head office like to forget things, pay roll is too short and the equipment is always breaking. The store has no cleaner so time that could be used to display products and ensure correct labeling is spent on cleaning. most of the staff are college students because their hourly wage is cheap, due to the lack of money this is the best option, more man power for less money.
The hardest part of the job is delivery at Christmas time. The store always gets more than it can handle and it becomes impossible to fit in the warehouse. This leads to working off pallets in the yard or on the shop floor increasing security risk.
The most enjoyable part of the job is just talking to the staff because
ConsHead office, lack of money, lack of cleaning materials, lack of space
Poundstretcher is a very unprofessional workplace however as i was working for Crown Crest; in April i was promoted to a ECommerce Manager and moved onto Poundstretcher books as Crown Crest is the parent company of Poundstretcher.
As an E-Commerce Manager my daily tasks was to manage the entire online website operation, i would print off the daily orders and delegated the picking, packing and labelling tasks of these orders to my warehouse team. I also managed the stock file, invoices, stock damages and returns, refunds, claims and took meetings with other companies. With this position I also managed the Customer Care department; I also managed queries from customers and the customer care advisors, proofread letters and reports completed by the team, analysed claims from customers with the team and supporting the team with negotiating and liaising problem solving. I also handled the staff rota and communicated with agencies to organise staff for each week.
Through this position i learnt to be organised, i have become more diligent, my attention to detail has become stronger, my management skills have expanded in terms of time keeping of task, delegating tasks to staff and managing a team of my own.
The hardest part of this job was setting up the website; planning how the website was going to look and work however the most enjoyable part was doing the research, collecting data and analysing all the data for the website operation.
When working within this company I had enjoyed going to work as there was always something to do. I would never be stood around doing nothing I always had a job to do weather this be tidying up the stock or helping the customers at the till.
When working at Poundstretcher I had learned a lot of new skills as this was my first job after leaving school. I learned how to be helpful to customers and staff. I learned how to operate a till and also how to cash up at the end of the day. I also learned how to stock take as well.
Within the job my co-workers where really understanding and really helpful, if I needed help carrying stock or looking for something in the warehouse someone would also be there to give me a hand with the job. Some of the co-workers I still talk to now and still say hello to when I see them out and about. The management side to the job where really helpful in some respect. I feel as if personally me and my other co-workers had to do everything as the managers always use to get into a mood when you ask them for help or to help a customer with a refund as we weren't aloud to do this. I do think though the managers are really nice to talk to when your not asking them to do things.
I think the most enjoyable part of this job was to go into work and feel like you going to achieve something, where this be helping a customer, or helping others who you work with. I really enjoyed working here and achieved so much and gained new experiences.
Consnot being able to have a conversation within another co-worker
I worked at Poundstretcher as a sales assistant. It was fine for the first few months, but it's very repetitive and boring. All I ever did was tidying shelves and putting out deliveries. It was easy enough, but the deliveries can be annoying because we receive items that are already overflowing on the shelves.
My first manager was great and the place was very relaxed and I liked my coworkers as well. Unfortunately the manager left and was replaced. When the manager changed the work environment changed completely, instead of it being relaxed it was very stressful. There were too many deliveries that weren't getting done and they needed me to work faster, which I found difficult. I was told to hurry up. There were also a lot of new people coming in, who never introduced themselves, so I didn't know who they were.
Another thing I didn't like was having to take a one hour break, which was unpaid. I changed to four hour shifts so that I wouldn't have to be in for six hours, but only get paid for five.
Overall this job is alright, it's good for a while because it's all new, but then it gets boring and repetitive. I also think the manager has a lot to do with the work environment, my first one was great, but I didn't really get on with the new one. Also there was a work group chat, where people's mistakes were posted to, I found this unprofessional and stressful.
ProsHelpful colleagues, easy work, not too stressful
ConsBoring, repetitive, got told off for being too slow, mistakes being posted in group chat, one hour break unpaid
Simply put area 8 has no management at all. Those who are in charge of area 8 stores are just utterly incompetant. The managers do not know when their staff are working despite being responsible for the rotas and are then surprised at who they have put in and on what shift.
Management themselves are quite simply bullies. They get off on threatening their staff for issues that they themselves are responsible for. Don't put staff in, work won't get done. Don't pay staff correctly, they won't work as hard. simple things that seem to not click with managers.
Customer service is another point of issue. Managers have no customer service skills whatsoever. A customer can't find a particular item and is not sure of the proper name for said item, lets laugh at them as the store manager when they get to the tills. Not the first time this manager has been described as rude by customers either and it has happened at the previous stores he has worked at as well.
Communication with staff is yet another lack of management skill. Instead of describing what you want staff to do in person lets write a list and let then read it so there is no human interaction at all.
Turnover for the store is higher than it has every been as well. More staff have left due to the poor management now than have previously. Usually staff have left for other jobs or uni, now they're leaving because of simply management.
There is also no care taken during coronavirus by management either. We have rece
Questions and answers about Poundstretcher
How does someone get hired at Poundstretcher? What are the steps along the way?
Asked 3 May 2017
Just a interview.
Answered 3 Apr 2022
Answered 1 Apr 2022
How did you feel about telling people you worked at Poundstretcher?
Asked 7 Mar 2017
I always felt embarrassed to say where I worked, I used to just say “I’m a Store Manager in Retail”. I felt embarrassed because the company do not care about their stores and they look like doss holes because the company will not spend money to make their stores look nicer. It’s a terrible place to work with senior management not helpful at all.
Answered 16 Jul 2020
I loved working there until I was used as a assistant manager to be a "acting manager " for 6 months and doing 56 + hours a week and getting paid for 40 actually a joke of a company at all cost please avoid working there.
Answered 6 Nov 2019
What is the interview process like at Poundstretcher?
Asked 25 Mar 2017
Filled in application chatted to manager and then i had a shift the next week.
Answered 12 Apr 2022
It was just a background check, I was explained what was expected of me, started next day.
Answered 24 Oct 2021
Can you be sacked for no reason given wen on probation
Asked 5 Oct 2017
Yes only up to 30 days after they have to give you week pay works both ways as well for you
Answered 29 Dec 2019
People make up things to get you sacked, as they stick together you tell the truth but it doesn't matter.
Answered 21 Sept 2019
What is the most stressful part about working at Poundstretcher?
Asked 25 Oct 2018
Answered 28 Apr 2022
No training, management not explaining anything just expects