Premier Inn

Working at Premier Inn: company overview and reviews

Premier Inn
Premier Inn
3.4
1773 reviews
Premier Inn ratings
3.4
Average rating of 1773 reviews on Indeed
3.1Work-life balance
3.0Pay & benefits
3.3Job security & advancement
3.0Management
3.2Culture
Headquarters
Dunstable, UK
Employees
10,000+
Revenue
Unknown
Industry
Restaurants, Travel and Leisure

Popular jobs at Premier Inn

 Average salarySalary range
29 salaries reported
£9.44
per hour
£6.65-£14.20
8 salaries reported
£11.53
per hour
£6.65-£25.70
5 salaries reported
£9.68
per hour
£6.65-£14.55
3 salaries reported
£9.34
per hour
£6.65-£14.05
5 salaries reported
£9.54
per hour
£6.65-£14.35
Salary satisfaction
48%
of the employees are satisfied about their pay
Based on 4048 reviews

Premier Inn reviews

Popular jobsHousekeeperReceptionistDuty ManagerRoom AttendantServerRetail Sales AssociateCleanerPorterTeam MemberFront End AssociateHotel ReceptionistChefOperations ManagerBar StaffHead HousekeeperHost/HostessCustomer Service RepresentativeBartenderKitchen Team MemberHotel ManagerAssistantFront of House Team MemberHousekeeping ManagerKitchen AssistantAssistant Hotel ManagerDirector of Food and BeverageF&B ManagerNight Team MemberAssistant ManagerHead ChefSupervisorWork Experience PlacementFront Desk ReceptionistLead ReceptionistFood and Beverage AssistantGrill CookKitchen PorterMaintenance PersonManagerShift LeaderTeam LeaderAssistant Operations ManagerGeneral ManagerReservation AgentFloor StaffGeneral AssistantHotel WorkerMaintenance EngineerMaintenance ManagerReceptionist/AssistantWork Experience StudentApprenticeAssistant ChefBar ManagerCustomer AssistantDeputy ManagerMesero/aRestaurant StaffStaff MemberTeam SupervisorWarehouse LeadAdministrative AssistantAdministratorCheckerChildcare ProviderCluster ManagerConciergeCookFood and Beverage ManagerFront Desk AgentHospitality Team MemberKitchen HelperMaintenance TechnicianNight ManagerPublic Area AttendantRecepcjonista/tkaReceptionist/Administrative AssistantReservations ManagerShop AssistantTeam TrainerWarehouse WorkerADDETTO ALBERGHIEROAdministrative OfficerAssistant AdministratorAssistente di direzioneAuxiliar de comedorBack Office ExecutiveBar/ cellar/restaurantBaristaBarman - OspatarBreakfast staffBusiness AdminCamareiraCameriere/aCashier/ReceptionistChamber PersonChamber man full timeChambermaidChef d'équipe (H/F)Client AdvisorCommisCustomer Care AssistantDeli AssociateDepartment HeadDirectorDog's bodyDuty ManaggerEverythingFOHFOH/BOHFacilities AssociateFactory WorkerFast Food AttendantFitterFloor SupervisorFood Service AssociateFront of House ManagerGFTGFTMGas ManagerGeneral MaintenanceGround StaffGround floorGround floor team.Ground floor, Premier innGroundworkerGuest Service AgentHandy ManHauskiperHeadchefHelperHelping HandHospitality ManagerHost/ServerHotel HousekeeperHotel staff Work ExperienceHousehold KeepingHousekeeoerHousekeeper/LaundryHousekeepingHousekipingIndustry Insight dayInternJob applicationKitchen ManagerLaborerLegal SecretaryLifeguardLimpiesaLimpieza y mantenimiento/aMaintenance AssistantMaintenance AssociateMarketing AssistantMasajistaMotel ManagerNight AuditorNightsOffice AdministratorOffice AssistantOffice SupervisorOsoba sprzątająca (m/k)Personal AssistantPersonal BankerPlumberPortering ManagerPremier InnPremier Inn Brentford Work experiencePremier Inn Hotels.Premier innProduce AssociateRather not sayRecepcionistaRecepcionista para hotelReceptionist/SecretaryRelief ManagerReservationsRéceptionniste (H/F)Sales AdvisorSales AssociateSellerSenior Team LeaderShift ManagerSite EngineerSous ChefStackerStewardStudent AmbassadorSupport ManagerSwitchboard OperatorTakarítóTeaching AssistantTelephonistThereUtility WorkerVarious Positions all customer facingVolunteerWaiteressWard ClerkWork excperienceany hotel staffbreakfast staffchambermaidgeneral running of hotelhosekeeperhouee keeperhouse keeermainteance personmtmplacementpremier innroom asstantantskivvystudent
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Overall reviews at Premier Inn

5.0
Housekeeper | Carlisle | 6 Feb 2016
Enjoyable place to work
Once I arrive I'd clock in and collect my room key card. I'd then go down to the laundry room to collect my task list which usually consists of roughly 8-10 rooms that have to be cleaned along with a task which changes each day. This may be hoovering the stairs or buffing up the bathroom tiles. Next I'd return to reception to check my room list with the status list which tells us if the customer has departed. If none of my rooms have yet departed I'd go and help another team member with one of theirs while waiting for them to leave. After I've checked my list I collect my chemicals from a second laundry room before making my way to the area in which the rooms I have to clean are located. I then collect a trolley which carries all the consumables, bed sheets, duvets, mugs, glasses, towels etc. Once in my first room I open the curtains and window. I then empty the room of any litter, dirty linen, dirty crockery etc and replace them with empty bin bags, fresh linen and clean crockery. If the consumables have been used we have to restock this also and empty the kettle of any water. Next I'd make up the bed to the standards set by the Premier Inn ensuring the linen has no hairs, holes, creases, stains etc. If the room is to be set up as a twin, triple or quad extra beds are then made up also. Moving on i'd then go around the room cleaning all surfaces ensuring there is no dust or marks on the furniture. After the room is completely dusted and cleaned I move on to the bath room whe
ProsThe discounts off rooms, Costa, Table Table restaurants, having money put onto rewards cards when we pass an audit, and tips.
ConsHaving to clean (some) extremely dirty rooms
1.0
Housekeeper | Dundee City | 18 Mar 2020
easy flexible job, the company and the managers do not care about you
fun interview, the work is very, very easy. it's flexible shift work which, if you only need up to 32 hours, makes for a great work life balamce. any more and it becomes troublesome. depending on your site, collegues and camaraderie is fairly good. as a receptionist, you May be able to work your way up the ladder. if you're male this is extremely unlikely. within the housekeeping department, this job is horrendous. you are paid minimum wage to do a job which is very physically taxing, in time limits which are worked out to the minute, which if you're going over even a minute everyday will be picked up on and you will be placed on performance management which if not improved upon will eventually result in termination of your contract. the main thing working with premier inn is that the company, and the managers will make you feel like they are on your side, but in reality they care about nothing but themselves. the managers are encouraged to stab eachother, and everyone else, in the back in order to serve their carreers, the human resources department are slimey, working out human behaviour so that they can manipulate you into doing their bidding, and the company on a whole care about nothing bar making ridiculous amounts of money. they are a budget hotel, started that way, but when they got very big the budgetting never stopped, when I joined, this seemed to be a company that cared about it's employees, even wiith all the budgets, it seemed to work with us in order to mak
Prosflexible if you make it, above minimum wage if you put effort in
Consread my full review, it can be horrific
2.0
Kitchen Team Member | London | 29 Nov 2019
A Job for Strong Minds and Strong Stomachs
I worked for Premier Inn for over a year. At one point or another I was in all the roles available in the hotel (except upper management) including housekeeping, bar and restaurant, reception and occasionally even kitchen. I did not feel qualified for any of these positions. My site did not train me adequately in any of these positions. For many jobs I was simply left alone to figure out myself. I was often left on my own without assistance for hours on end as the site I worked at was often busy. My contract stated 4 days a week yet I was often corralled into working 6 or even 7 days, 8 to 12 hour shifts or even 16+ at times. Hotels have no closing hours. Even as a team member, you are almost always on call and the management would call me daily asking me to cover extra shifts. For some this may be a bonus, but for me and other working alongside me, it made a work/life balance practically impossible. I also found management to be incredibly unsympathetic towards employees who were sick or had childcare issues that meant they were unable to work certain days. If you are unlucky enough to work in a site that does not train you, or offers you bare bones training at best, brace yourself. You will be expected to deal with anything that comes through the door. In my year at Premier Inn I have personally dealt with drugs and alcohol related incidents, assaults, threats, domestics and even deaths. This is not advertised to you upon applying and I feel the company does very little
2.0
Duty Manager | Warwickshire | 30 Jun 2016
Secure but lacking everything else
I would like to stress that my review is based on my experiences and I have rapidly discovered each site runs differently. Firstly the work/ life balance, its non existent in any of the sites I have worked at, a common expectation is that if someone phones in sick then you will be staying on site until a replacement can be found (I have found myself in this situation numerous times leading to 10-16 hour shifts), this would not be so bad if the management were willing to intervene and organise suitable rest periods however they are indifferent to the issue. This brings me onto the next issue, because head office are quick go remind you that it is a 'budget' chain they invest more money in staff training than providing facilities in each hotel, this would work in practice if another section of head office (finance usually) weren't pressuring each manager to run their site on a barebones infrastructure in which 1 person is expected to perform the role of 3/4 members of staff ( one site I previously worked for had the evening waiters cook the food along with serving it) because of this staff are overworked and tired so are more likely to phone in sick. Because of the hours cutting you find yourself constantly fighting just to receive your contract hours ( which contains a loophole thus making them 0 hour contracts) and you find yourself untrained in another department in a desperate hope to retain some hours as the managers throw scorn upon someone who will work a 2nd pa
ProsGood progression for people in the right positon.
ConsEverything else!
4.0
Server | Leicestershire | 13 Sep 2018
Amazing colleagues, so-so management.
There are many sites across the globe, all different with different staff, rules, management ect, my review is for my site and my site ONLY. I do not know about any other sites. I work within the attached restaurant and bar as part of the FOH department (front of house). This means serving food and beverages to guests staying and those visiting from around the area. The colleagues I have met since working here are absolutely fabulous and love working with them. The guests I meet every shift are lovely people with interesting stories and amazing family. These are the only two things that stop me from leaving. Hospitality is not my final career choice. Management is very so-so, this is aimed at the more higher up people who run this specific site. Often during busy breakfast shifts (this was some what a year and a half ago) we did not have enough staff to run the restaurant effectively during the weekends. Management knew about the staff shortage but didn't nothing about it until over 6 months after the issue was brought up again. There are constant small issues such as getting enough stock to run the shift effectively. Quite often we find ourselves running around trying to find items like mugs and glasses. When this is brought up for more orders they often forget we ask for these items then have to wait until our next opportunity to order more. Many of the regular staff here agree that the management here focuses too much on what their computer statistics say,
ProsGood pay for young people, friendly and helpful colleauges, short hours (restaurant shifts), amazing guests, regular guests, when management are in good moods thing go well, are fairly flexible with working specific days.
Consmanagement can be so-so, issues with stock, sometimes staff shortage.
1.0
Housekeeper | Salisbury | 22 Jul 2020
Don’t work for housekeeping! Slavery hours!
Premier Inn I first thought it would be great to work for. When actually seeing the real truth from the house keeper workers, quite few of them are not happy and complaining a lot on how the work is set up for each day to clean the bedrooms. You clean a room for 25 minutes each, if it’s double, king, triple they can take even longer without help!. I received lies from the managers that they did not say anything about not getting paid when you clock in and after you finish your shift!! Absolutely lies! So this is how it works: The head house keeper plans out your day targets in the rooms and gives you a start time/ finish times from 9am till 4pm. Usually there will be 6 house keepers and they should work independently to do 6-12 rooms through the whole day. So if you see your target times on your room sheet you will get paid on those hours but not when you have your breaks as breaks are not very long at all or your might not get a break as you have a lot to do in stupid short time. Also after you pack everything away and leave the building you still don’t get paid! If it’s busy you work all day and believe me, not every house keeper can finish on target time and work over time and those over time hours are slavery hours. Including what’s ridiculous is you don’t get paid to set up your trolleys in the morning and take your cleaning gear to where you get told to clean in the hotel??! it all adds time and you don’t start at the dot at 9am as we have to wait for the house keeper t
ProsDiscounts offers
ConsNot enough break time or no time for breaks? Don’t Finnish on time.
3.0
Receptionist | Knutsford | 12 Oct 2019
Smaller out of town sites completly ignored
Premier Inn as a company is good and from what I've seen and heard of the city centre hotels it can be very good. However if you don't work in a city centre or new hotel then it is very hard. The 4 hotels I worked at were all falling apart with 1 having 6 rooms full of damp and mushrooms and the other rooms having peeling wallpaper, chipped furniture, cracked plaster and rusty bathtubs. However higher up management refused to accept that the reason we get back feedback and cleanliness scores was down the hotel having flooded stinking of damp and just the general run down state of the hotel. They instead decided that the Housekeeping staff are at fault and our Hotel manager went along with it threatening to sack staff if the rooms weren't spotless. He would then spend around an hour in a room with the HK picking up on the tinniest spot underneath the bathroom bin and claim the room was dirty because of it. Our site is up for sale and during a meeting with the regional managers explaining this they tried to say that lots of premier Inns are within half an hour drive whilst mentioning Blackpool and Rhyl as being close despite Blackpool being an hour drive and Rhyl being 1 and a half hours. When someone in the meeting asked if the hotel could at least have the problems like cracked plaster and damp issues fixed a regional manager said "We're not going to spend money on Flat screen tv's if that's what you mean" Obviously believing that the hotel doesn't legitim
ProsGood pay, Job security
ConsManaegment that refuses to listen or accept and responsibility
1.0
Assistant Hotel Manager | Birmingham | 27 Jul 2021
Would not recommend even to my worst enemy
I worked in Premier Inn for 5 years (2016-2021). First things first, this company has worsen so much in 5 years. There is a lack of staff (nation wide), tight in labour (always no hours available - cuts and being sent home when quiet on shift), security not provided in city centre locations (I have worked in 4 different Premier Inn supporting the area and the best you will get in some is security working 22:00-06:00AM Fri+Sat), management not trained accordingly and providing 0 care for staff and guests. The pay is minimum wage which is ridiculous as even if you are hired as receptionist (which has recently been changed to ground floor team member) they will use you as security, housekeeping, bartender, manager, waiter, etc. Even progressing in this company is not good enough: I started as a part time waiter, working Fridays till 23:30 or 00:00 and starting Saturdays at 7AM then back evening and again Sundays at 7 AM in order to make hours as your shift will be only 4-5 hours. I then was promoted to duty manager (expect around 30 pence extra per hour) and finally reached the position of Deputy Hotel Manager which you will be expected to do most of the tasks, for just a bit more than a duty manager (5 weeks payment a duty manager will get paid more than you in such a position). Overall it's a company that needs to be restructured and instead of trying to make an extra 0 at the end of the month maybe give the staff more comfort. Explain how there are times where they leave 2
ProsYou get a discount card that will give you an average of 30% discount, (just not during covid times as you will only get 50 pence off a night).
ConsNot enough staff on shifts, you will be doing all departments in the hotel
1.0
Housekeeper | Silverstone | 15 Aug 2016
Useless management
I worked for premier inn for just over a year. I started on the apprenticeship at £6.90 which is excellent for school leavers! I done my apprenticeship on reception and housekeeping. The job itself wasn't not an issue I LOVED doing my job, however we had 3 operation managers in the time I had been there so a lot of change had to take place and it's not easy to adjust when you have just got the hang of the last manager and how they run the hotel.. I learned a lot however I done it myself, not enough training was given to me I was just lucky that I'm a fast learner.. Because I was trained both on reception, housekeeping and head housekeeping I was expected to do it all. One day I was doing a 7am-2pm on reception while cleaning 5 rooms and having to check up to 80 rooms also. All on the minimum wage may I add.. For the last 4 months of my employment I was not paid the correct wage and was contantly chasing after the money I had worked so hard for! The last month my manager just couldn't simply be bothered to do payroll one week so all team members was short a weeks money, not exceptable for working parents with bills to pay! I left the company due to the issues in my wage, I was due my final wage which I was expecting over £1000 with all of my back pays.. I received £600. With a deduction of £180 because they put through as an advance. I am absolutely disgusted with the management of premier inn and the attitude of some of the area managers. Oh also if
ProsDiscounts on whitbread owned companies such as beefeater, premier inn
ConsNo social life, not being paid on time, arrogant management
3.0
Night Manager | Reading | 18 Feb 2015
Very rewarding being entrusted to run a hotel!
Working nights for 5 years at a busy, central Reading hotel certainly has its ups and downs. I particularly enjoyed the 'independent working culture' of the place, as I was left, with one other colleague, most usually, to get on with running the hotel to Premier Inn's nationally established and implemented standards but with discretion of time management and whom to let have a room for the night/whom not to left down to our best judgement. Responsibilities were considerable during the last two/three years,as, as a more experienced member of the team, I had become invaluable with full knowledge of managing pay/refunds/safe counts/finances/working on rotas/labour budgets and HR/customer service and management decisions every night/full knowledge of on-site restaurant and bar and associated responsibilities and managing a team or 4/5 night employees of this busy, 151 bedroom central Reading hotel. Rewarding work- very hard at weekends when clientele change, markedly from business professionals to party goers such as stag-dos and hen nights. Preferred more 'sober', business environment, as guests usually more sober and respectful but am very flexible and responsive in myself to different types of people/behaviour; I'm more than capable of adjusting my tone appropriately. Reason for leaving? Company shows no interest what-so-ever in rewarding hard work and experienced staff members- who become absolutely invaluable to the efficient running of a hotel. Pay began at £7.

Questions and answers about Premier Inn

How often do you get paid?
Asked 12 Jun 2017
Was paid by transfer money into my bank account every month on the last Friday. Payslip are not very clear, difficult to understand and many times not correct.
Answered 9 Apr 2021
Last Friday of every month
Answered 14 Sep 2018
What is the interview process like?
Asked 31 May 2017
It's not rocket science happy team is a great team
Answered 25 Oct 2019
I had a 4 stage interview, First I had a telephone interview then a meet and greet interview with the team leader and to fill out an application form, then I had what is called and OJE where you will work for a couple of hours to see how you would fit in with staff and guests and get to know how things work. After this I had a 4th interview with the ops manager more just a formal chat to confirm a couple of things and make sure you’re happy with how things work within the business!
Answered 15 Aug 2018
How does someone get hired at Premier Inn? What are the steps along the way?
Asked 19 Apr 2017
Online application thru premier inn website
Answered 13 Jul 2018
You can apply for a job and and invite you for an interview.
Answered 6 Jul 2018
What should you wear to an interview at Premier Inn?
Asked 31 Mar 2017
Dress smartly. Show that you really want the job. And learn about the company!
Answered 23 Feb 2020
Black trousers & blouse
Answered 23 May 2018
What is the interview process like at Premier Inn?
Asked 31 Mar 2017
My interview was through teams due to covid
Answered 28 Jul 2021
Very informal, just a chat in the pub in full view of all the public there, very unprofessional.
Answered 25 Jan 2018