Pret A Manger

Working at Pret A Manger: Company Overview and Reviews in the United Kingdom

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Pret A Manger
882 reviews
Pret A Manger, UK Ratings
Average rating of 882 reviews on Indeed
2.9Work-life balance
3.2Pay & benefits
3.2Job security & advancement
London, UK
5,001 to 10,000
$5M to $25M (USD)
Restaurants, Travel and Leisure

Popular jobs at Pret A Manger in the United Kingdom

 Average salarySalary range
36 salaries reported
per week
10 salaries reported
per hour
4 salaries reported
per hour
1 salary reported
per hour
2 salaries reported
per hour
Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 2261 reviews

Pret A Manger reviews

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Overall reviews at Pret A Manger

Barista | St Albans | 18 Apr 2019
Constantly understaffed
Worked in this company for a year.Typical day at work would be clearing tables,working on tills,coffee machine,making hot and cold food.This company promises you pay above minimum wage,but they will slave your for every extra penny,that they pay you.Manager constantly cutting hours,to get their bonus(managers only).So we are always understaffed.They have high standards to ask you to smile constantly and have everything perfect at all times,but by cutting hours some staff are forced to work for 3 people or so fast,that you are literally catching your breath and running a marathon from the minute you start to shift to the end of it.Constantly being dehydrated at work,because you are not allowed to keep your water bottle while working(often felt thirsty and having headaches).Sometimes didn't even have time to go to bathroom properly.And I have been used to hard work in busy places my whole life as I worked in fast paced food industry for more than 10 years.They have mystery shopper bonus,but lately it was also a fail as they will ask you allergen related question and you have to direct them to Team leader or manager so technically they will take over and you loose your chance for outstanding service bonus,which you can get if your service is excellent(100£ or 200£).The best part of this place was my colleagues,that I worked with.When I started,some of them were so experienced and working many years-I learned a lot from them.But through this one year at least 8 long term staff ha
Prosfree food, paid brakes, weekly bonus
ConsBad managment
Barista | Birmingham | 13 Nov 2019
With previous barista/ management experience I was excited to start work at Pret. I had interview and trial shift and then was offered barista job. While on the job I understood that certain management have their favourites giving them favours and allowing them to work less then others. If you had any problem with work or coworker, managers encouraged you not to speak out, but if you complained they do nothing. They like to sweep thing under the carpet. If you complain to head office, they will promise you support, but really do nothing about it. Pay, they pay above minimum wage but not allowing you to accept tips. They promise you bonus which is good in quieter shops, but If you work in busy place like station, you always loose the bonus as it’s too busy to keep shop clean and immaculate at all times. So you better of working In quieter Pret, because you work less and get paid more. The job itself very busy and energy consuming. You make coffee non stop, and their coffee calling system is more stressful than effective. They ask you to remember 10 drinks at the time. After few months of bashing out the drinks non stop I have developed triggered finger. It took five months for my finger to heal after leaving this job, but in some cases it requires a surgery to get triggered finger back to normal according to NHS. They ask baristas to be very outgoing and entertaining, to create the buzz. So if you have a quieter more introverted personality you might struggle, as you are re
Kitchen Assistant | London | 28 Oct 2021
life in the army
I worked in London staring 2017 and finished just when the pandemic started so I will just rate that perioud. I don't know how the company is now. People who came and worked seamed to be either extremely strict, or care-free people who don't have any sense of what cleaneness means, (or customer service). One rude customer would make up for 100 nice ones. The most ridiculuos thing was that you had so many things to do and standards, wash your hands every half an hour(in the kitchen) while still at the same time to have more than 90% productivity. All the while the manager would randomly come and ask for a product which wasn't yet ready and you had to stop what you were doing and do just one for a customer who didn't want to wait. So put everything away, clean everything, collect ingredients and do just a few. That whould affect your productivity but who cared. Some kitchen leaders would work side by side with the team memebers while others would not even clean or perform more difficult tasks and they got away with it because the manager liked them. There was litlle honesty most of the times . The number of standards and things to do were too high for the pay they offered. I liked that I would never sit still and always had something to do but it is not a job to have if you don't like advancing by making friends with the managers and telling them everything that moves in the shop. Some would advance based on merit of course but then would have to treat the people under them
ProsFree lunch
Consexemplified in the review
Barista | London | 25 Aug 2018
Sometimes great, sometimes awful
I've worked with Pret on and off for about a year, in 4 different stores all in different environments. I enjoyed the buzz within stores, the sounds, smells and great atmosphere for customers. I liked the fact that Pret take so much pride in the quality of their products, it's how they achieve this that I disagree with. I found that the management, especially team leaders, were highly critical and didn't understand the concept of re-training if you made a mistake; instead of explaining what went wrong and how to do something a different/better way, they would stop you and completely go over everything, but would be so condescending doing it that you wouldn't take on board what they had said, and would often punish you, whether it was to take away your bonus or make you spend more time doing mediocre "training" on an iPad. The culture within the company speaks of growth and personal development, but all they seem to do is try to create robots that operate at 100mph and have no personality. I've seen a TMT (trainer) shouted at because he hadn't turned the kitchen radio on (it was broken), I've been shouted at because I wasn't fast enough on coffee, all because after 5 years of being a barista in other chains, and independents, I refuse to re heat milk as it is disgusting and burns it. Apparently a few seconds to empty a jug or periodically rinse it is illegal and I deserve to be shouted at. The team leader that time then threw a tantrum and started cleaning every jug s
ProsFree food, staff benefits, parties, potential for a bonus
ConsEverything else as mentioned in the review.
Team Star | St. Andrews | 5 Mar 2018
This job can annihilate every piece of humanity inside of you.
You start work at 4:30 in the morning when its dark and you finish at 16:30 when its dark again in the winter and you spend your whole day in the kitchen without windows where its very very cold, 4-5 degree and you are required to wear the short sleeved uniform because they are always under staffed and you might have to run on till at any point of the day. There is painfully loud music in the kitchen so that you dont talk with the others because this is slowing you down and you have a timer that beeps every so minutes and you have to race and assemble sandwiches as fast as you can which is like a game at first but it becomes very stressful with time and you are always late, always behind and if you somehow manage to finish for the time set the next day they give you more stuff to make in the same time. Its all about productivity. I spend 6 months racing all day and barely spoke 3-5 words a day on my shifts if I'm not on till where you are required to have the widest fake smile on earth, highly pitched voice and again be as fast as possible, its all a race. Everywhere its very noisy and very busy and you are always behind and the stress builds up so much that me and many of my colleagues had to take pills for sleep because you hear the noise in your head when you get home after work and we had this random mental break downs where you are crying on your lunch break without any real reason, its just tears coming out of your eyes and you cant stop. The giant corporation is making
ProsFree food. As many extra hours as you want.
ConsYou will loose everything that makes you human.
Jefe de equipo | London | 25 Nov 2013
Un dia en el ¨Pret A Manger¨
Un día en pret a manger según el horario de trabajo tu día cambiaba mucho; Si trabajabas por la mañana entrabas entorno a las 7 , pero no era hasta las 8 cuando realmente empezabas a trabajar ya que a partir de las 8 empezaban los desayunos, lo que incluía grandes colas de clientes que venían justos de tiempo a por su café, lo que implicaba cierta agilidad y coordinación entre el barista y los cajeros, ya que, ademas de ordenar los cafés, y en ocasiones hacerlos, tenias que cobrar en un tiempo máximo de un minuto y recordar en ocasiones, hasta una lista de 20 personas con sus respectivos cafes, ya que no podías detener la cola mientras, el barista los preparaba. Después tenias dos horas tranquilas en las que ayudabas en la cocina, organizabas los dispensadores y limpiabas las mesas. A las 12 aproximadamente que comenzaba la comida, donde durante unas dos horas las colas no bajaban de 50 personas, con las cuales debias seguir cumpliendo el requisito de un minuto por cliente, sin renunciar al buen trato. Una vez pasada la comida tocaba cerrar la cocina, que consistía en dejar todo preparado para el dia siguiente, ingredientes pesados, mesas colocadas, ordenar la nevera y limpiarla. También hacíamos deliverys, que consistía en llevar o traer bocadillos a otras tiendas cercanas del pret ,ya que hasta la hora del cierre debías tener un mínimo de bocadillos que dependiendo del dia superabas con creces o te quedabas muy corto. A las 8 cerrábamos la puerta y empezábamos a limpi
Prosvaloraban mucho el trabajo de cada uno, y el ambiente era muy comodo para trabajar
ConsEn ocasiones los horarios eran excesivos
Communications Consultant | Victoria | 5 Jan 2020
Very B*tchy team in the customer services team
I came across some homophobic bullies within the customer services team. The company doesn't support their employees and think that it is okay for their employees to belittle, bully and intimidate team members as well as ostracise them from the entire team. Upon trying to put in a grievance after months of being bullied and having documented it all, they disregarded this and implemented a 'mediation meeting' where we were unable to discuss what had even been said and done to me. The day of when the meeting was meant to be happening I was informed it wouldn't be happening because the other party who I put the grievance in about didn't want to do it and no further action was taken. Following that the team continued to bully me until I had no other choice but to leave for my own mentality and sanity after I was threatened by my line manager that I was having a formal meeting the following day which 'could result in a dismissal' purely because I wasn't 'fitting in' with the team and I was still in my 6 months probation. I had no other choice but to quit and after they had tore me apart about every aspect of me as a human being. Oh and they think that the death of the young girl and a mother of 5 who passed away in her bathtub, due to their incorrectly labelled coconut yoghurt which didn't state all of the ingredients in, was a laughable matter. I've never come across such a large group of narcissists in my life, they did a great job in seeking them out. I will, how
Team Member | London | 29 Mar 2019
Would give 0 stars if I could
Pret works as a temporary job when you need money fast. But virtually everyone where I worked complains that they want to leave. I myself had moved to "part-time" - which is basically a honest full-time and not modern day slavery. At first they are nice but then the workload increases, life/work balance I would say is non-existent. Managers are almost blind to their employees' needs and would do anything to increase profit, team is consistently understaffed and still you are told you don't work fast enough. Most of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail. I've met some really lovely people, don't get me wrong, but most of the managers are as previously described, and the general atmosphere in the workplace is not a good one. At Pret it is normal to work 11 days in a row, with only one day off to then start all over again. If you work in the kitchen you are expected to comply to the standards and get complaints if you don't do a good job when you've had very little sleep and have too much to do. I've seen members being assigned two positions at once for lack of staff. For the three months that I was there, it almost ruined my physical and mental health. I dreaded going to work. The pay is fairly good but it is not worth it considering the huge amount of stress and workload, and the long hours. It is disheartening that such a successful and profitable coffee chain would put so little
ProsFree food & free coffee, met some nice people
ConsDisorganized shifts, horrendous work/life balance, stressful, not worth ruining your health for
Barista | London | 22 Feb 2018
Best between food shop chains
Free clean and neat uniforms, food and drinks, for you everyday. Flexibility to settle down your time, shift and location at the interview. Payrate is better than any other food/coffee shop chain, possibility to get promotions quickly if you work hard, also the pay is weekly, which is good if you need to catch up with your expenses. The job can be in some shops busy over any expectations, so be ready to roll up your sleeves and work really hard in some times of the day. Most of the staff is just arrived to London, so be ready to share their emotions and find a lot of interesting people. They try for good means to keep all together happy, so you got parties, team drinks and stuff. It is a customer service with a fun-based culture, so whichever is your mental state, you have to be happy and smile. Quite unhappy about the mystery shopper whole thing, you lose your bonus most of the time and it's not your fault, even if you did a perfect service and that is not encouraging you to do better. You can find the good manager that is adult, understanding and conscious to have a nice time through your shifts and duties, but you can also suddendly be under the powerkid that is mainly rude, ignorant and frustrated, unable to control the situation, setting up your rota to damage your personal life just for fun, or shouting at you in front of the others, bringing you quickly at the point that you're forced to leave the company or ask a transfer to another shop. I really like
ProsFree lunches, uniform, very good HR management, weekly payments
ConsPowerkid rude lower management, overpressure on work, mystery shopper random
Team Member | Edinburgh | 16 Dec 2019
Stress and never time to finish jobs that has been given
Never enough people at the shift to do the job they ask to do(which is millions). They wan't team members to be not human, basically, smile like an idiot all times, not have human needs( going to toilet, drinking water, rest). Being not well is seen as being a weakness but....look, we all are human and we get sick or not well at times. Even though I had a nice first years at this company, something happened and the changes in the Edinburgh area made it worse... The management style became hardcore slavery implementation in every day. I would recommend to run away from this company as far away as you can if you wan't to keep your sanity, your self respect, your mental health and your private life intact. Please look for another place, the benefits that this company offers are not worth all the trouble and bullying you will have to go through. The money they pay(looks good on paper) is not enough for the work amount you do . The Mystery shopper bonus now is almost impossible to get because you will always be short of staff and will be in a lot of stress and the tasks that you have to do will be impossible to be done in a normal human way. You will have to give all your blood and energy and will finish your shift sucked dry and will not have any wish to do anything you usually like to do after work. The good thing: Pret has given me....well, 2 things- Experience and I met amazing people who are still my friends and will always be. No other good things, even though free foo
Jefe de equipo | Calle, A Coruña provincia | 10 Oct 2014
Ambiente de trabajo divertido y dinámico, con bebida, comida y café gratis. Muy buena retribución desde cuando empiezas.
Me levantaba a las 3:00 para coger el bus y estar en el trabajo a las 5:00. empezaba calentado toda las maquinas y controlando la entrega( en caso de que faltara algo me ponía en contacto con otras tiendas de la cadena para obtener mis productos). cocinaba una primera tanda de productos para la selección en la tienda y el pan para la cocina. Después de una pequeña pausa, hasta la 10:30 mis encargo principal era mantener mi selección, cocinando los productos paso por paso manteniendo la frescura del producto de máximo 2 horas. Desde la 10:30 a la 11:00 pasaba da los productos de la desayuno a los productos del almuerzo( desayuno: 4 variedades de bollería dulce, 3 salados,2 variedades de galletas 3 bollitos con huevo y/o bacon, porridge con 2 salsas a parte; Almuerzo: 4 variedades de bollería dulce, 3 salados,2 variedades de galletas, 3 variedades de sopas con pan a parte, 3 variedades de wrap) después una pausa de media hora hasta la 12:30( fin de mi turno) hacia una preparación para la comida con mi compañero que se encargaba de mi posición. Aprendí a organizar todo mi trabajo, hacer un plan para reducir los gastos al mínimo contando en una vida del producto de 2 horas. la parte mas difícil del trabajo era mantener una selección para todo el tiempo sin tener gastos y siguiendo los estándares muy estrictos que la tienda exige. La parte mas divertida era bromear con mis colegas, escuchar música, una buena paga por hora y además conocer personas de todo las partes
Prospensión, seguro, diversión, buena paga, horarios flexibles
Conslevantarse a la 3:00, no tienes mucho espacio para seguir tu ideas, a veces demasiado frenético.

Questions and answers about Pret A Manger

What is the interview process like at Pret A Manger?
Asked 19 Apr 2017
It wasn’t that bad just be well prepared. They ask questions like why Pret ? And if you know much about the role. They ask about your availability and if u have any related experience.
Answered 28 Aug 2019
The first interview was great, however the shop trial interview was very different. The employees told me that people that speak English should have office jobs and also said they thought I'd been Spanish or Columbian because of my name. Overall terrible experience and made me feel very uncomfortable as soon as I got in.
Answered 10 Jun 2019
What is the Pret A Manger employee discount?
Asked 19 Mar 2017
Pret has cut our discounts, benefit, bonus and the paid breaks in covid. But we are expected to work the same pace, same smile, same everything. We need a Union.
Answered 4 Apr 2021
50% off duty on any products, unlimited hot drinks on shift, a daily limit of £15 to spend on selected products that are made in house. With paid breaks.
Answered 28 Mar 2019
How did you feel about telling people you worked at Pret A Manger?
Asked 19 Mar 2017
How did I feel about telling people I worked at Pret A Manger? I feel ashamed! I regret my 2 years there and never felt so patronised, used, undervalued, underpaid and treated like garbage! When people ask me where I worked, I never mention Pret or if I mention my experience, then just that I was a sandwich maker in a cafe.
Answered 4 Apr 2021
Never again! Pret bullies staff. If they would really do what their PR they advertises, if they would truly have proper leadership training in place, if their managers wouldn't bully staff and if HR wasn't so toxic and corrupt, Pret would actually be a good place to work for. It is intensely stressful, but they add to that stress by unnecessary harshness, discrimination, bullying, favouritism and not paying for overtime. Never again! Worst company I've ever worked for.
Answered 14 Aug 2018
If you need to get some time off due to medical purposes, would you allow them to take them off with pay? Most companies cover for sick leave, does Pret have the same policy?
Asked 7 Jan 2018
Someone mentined that pret pays on paper, I wholeheratly agree! On paper Pret promises a lot of things. When you grieve after losing family member you are expected to smile and keep working as if nothing happened. If you don't you will be targeted and moved around shops.
Answered 4 Dec 2021
It depends on the manager and if you are there friend. When you lose someone in family, you get a few days off but then are expected to function and smile. When you injure yourself, they don't believe you. You are not a human in pret, you have to be a machine.
Answered 4 Apr 2021
What should you wear to an interview at Pret A Manger?
Asked 8 Jul 2017
Casual, wear jeans is okay, not too much smart.
Answered 18 Sept 2018
Harrovian public school uniform
Answered 17 Jul 2018