Priory Group

Working at Priory Group: company overview and reviews

Priory Group
Priory Group
2.4
695 reviews
Priory Group ratings
2.4
Average rating of 695 reviews on Indeed
2.4Work-life balance
2.4Pay & benefits
2.4Job security & advancement
2.3Management
2.3Culture
Headquarters
Priory Group Floor 5 80 Hammersmith Road London WA14 8UD
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Health Care

Popular jobs at Priory Group

 Average salarySalary range
Support Worker
6837 salaries reported
£8.95
per hour
£6.65-£13.45
Registered Nurse
1684 salaries reported
£17.00
per hour
£8.50-£25.55
Registered Mental Health Nurse
522 salaries reported
£15.55
per hour
£7.75-£23.35
Healthcare Assistant
369 salaries reported
£9.10
per hour
£6.65-£13.65
Care Assistant
854 salaries reported
£8.79
per hour
£6.65-£13.20
Salary satisfaction
24%
of the employees are satisfied about their pay
Based on 1240 reviews

Priory Group reviews

Popular jobsSupport WorkerHealthcare AssistantCare AssistantRegistered NurseHousekeeperManagerHome Care AideCare WorkerTeam LeaderAdministratorDeputy ManagerNurseRegistered ManagerCaregiverHome Care WorkerRegistered Mental Health NurseChefHuman Resources AdministratorSenior Care AssistantService ManagerStaff MemberWard ManagerAdministrative AssistantCatering AssistantLocality ManagerMaintenance ManagerSupport AssociateTeacherTeaching AssistantTherapistActivity CoordinatorAdminBusiness Development ManagerCharge NurseChildcare ProviderDirector of Clinical ServicesHead HousekeeperHealthcare workerHome ManagerProduction CoordinatorProject ManagerRSWSenior ManagerSenior Staff NurseTeam SupervisorAHPAdministrationAgency WorkerAll RounderAssistantAssistant ChefAssistant SecretaryBCABank Healthcare WorkerBank staffBusiness ManagerBusiness SupportCandidate ResourcerCannot discloseCatering ManagerCatering SupervisorCertified Occupational Therapy AssistantClassroom AssistantCleanerClinical DirectorClinical NurseClinical StaffClinitianCoachCommercial ManagerCookCoordinatorCustomer Care SpecialistCustomer Service RepresentativeCustomer Service SupervisorDietitianDirectorDriverEducation leadElementary School TeacherEx workerFinance ManagerGeneral WorkerHead ChefHead of miseryHeating EngineerHome Care NurseHousekeeping ManagerHuman Resources AdvisorHuman Resources AssistantHuman Resources Business PartnerHuman Resources SpecialistIn supportKey Worker - PrioryKitchen AssistantKitchen ManagerLswMaintenance AssistantMaintenance PersonMaintenance TechnicianManagement ConsultantMarketing ExecutiveMarketing ManagerMathematics TeacherMental Health TechnicianNANight Not willing to ssyNurse PractitionerNursing AssistantPayroll OfficerPrefer not to sayProperty ManagerPsychologistQuality Assurance ManagerRNMHRccwReceptionistReferral CoordinatorRegional ManagerRehabilitation AssistantResourcerRugeley SchoolSRSWSWSenior Administrative OfficerSenior AdministratorSenior Human Resources ManagerSenior Nurse PractitionerSenior Project AssistantSenior Team LeaderService CoordinatorShift LeaderShop ManagerSocial WorkerStudent MentorSuppor WorkerSupport ManagerSupport Services ClerkSupport StaffSupport workwrTellerVolunteerWorkforce Manageradmini do not wish to commentncanoneward staff
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Overall reviews at Priory Group

1.0
Support Worker | Redcar and Cleveland | 27 Dec 2019
Newstead residents need help
Abuse of power and authority can take various forms in this home. Examples include: Bullying and harassing staff to get them out, behaviour by managers and seniors the friends of The managers Requesting staff to do personal errands or favours. “There are soooo many bad managers,” working at Redcar with unqualified seniors promoted due to being friends and related to management. I would not even give this a one star rating you that you can be fired . . . “heh, heh, just kidding.” They humiliate you in front of others. To their team or department they’re yellers, screamers, or cursers and when called on it say “Everyone knows I don’t mean it when I do that” and they clean it up nicely when meeting up the chain of command. Their primary exercise is jumping to conclusions because they have a “busy desk.” They don’t want to be confused by the facts after they’ve made a decision. They openly play favorites with members of their team and isolate themselves from those they don’t like. They get angry if you propose an idea to one of their peers they can’t take credit for. They exclude you from meetings on projects you are part of. They withhold information you need to do your job, saying “I’ll tell you when you need to know.” Even though they’ve approved your vacation time and it’s on the calendar, they want you to remind them of your vacation the week before. They concoct false emergencies while you’re on vacation or traveling for business and then berate you for no
2.0
Support Worker | Hereford | 1 Jan 2019
A company offering good benefits overshadowed by poor management and organisation
Priory have a good package of benefits which makes the company attractive to work for. However consider what part of priory you are applying for and what service. Pros A good hourly rate of pay however this will be erased when the national living wage goes up in April 2019 Double time on Bank Holidays A good an flexible pensions scheme that allows you to adjust your contributions and the company contributes to A good Physical intervention course that’s regulated and accredited externally Cons No overtime rate just an enhancement that’s hard to implement only agreed to when desperate for staff. Process so difficult managers don’t bother or staff must wait months to sometimes be paid it Many managers in finance, employees relations are peripatetic or work from home very hard to get hold of and can takes days to reply to calls or emails With exception of the Physical intervention training and PBS training very poor face to face training often organised in remote places and staff not paid for travelling time amd sometimes mileage Poor induction Online training must be done in working hours to be paid which is not always possible otherwise unpaid in your own time Priory Adult Care for the Midlands appears to care more for profit than it’s responsibility to those that live in its services and staff compliance with online training stats that is obsessional. Shocking management from service manager upwards. The service I work at the manager stays locked a
2.0
Healthcare Assistant | Cardiff | 29 Feb 2020
Unfair management
I worked here with an agency and loved it so much that I worked there regularly. I was offered a job and happily took it! Took 3 months to start as there was always a delay. I worked there for 8 months before being dismissed, and the last few months were awful. I worked really hard. I loved the service users and they began to approach me more and I developed a great rapport with them! But no one acknowledged my hard work or praised me. But every tiny little thing, I’d be picked on for it. I had my probation review and it was extended 3 months due to struggling on the ward with completing certain tasks. Then a month later I was dismissed for ‘refusing to do the role of security nurse’ ‘refusing to do the role of activity coordinator’ ‘refusing to work on other wards’. NONE of this true. I actively sought out support and further training for these roles and I was turned down due to the demands on the ward. I attempted to do the roles myself without any guidance and made a couple mistakes. I was completely victimised on a daily basis and bullied by staff. I was belittled and given attitude and ganged up on. The person carrying out my weekly reviews after my extension would discuss praise with me in person, and write something entirely different on the paperwork and made me sign it. I refused to sign the last one but they stated that I did sign it which means it could have been forged. They completely lied about my dismissal saying I could carry out these roles and refused wh
1.0
Support Worker | Plymouth | 7 Dec 2020
Mismanaged, understaffed and poor handling of issues
At the time I started there was some upheaval in the management structure, though this doesn't excuse the problems I encountered. Management were very lax in replying to my attempts to contact them and keeping me in the loop. My emails were frequently left unanswered for weeks at a time and the office phone was usually not answered as all staff were busy attempting to provide care with inadequate support. Communication within the building was equally troublesome as there was no method to contact other co-workers for support in the event of an issue and not enough staff present to provide assistance if it was needed. It took months before I was provided with a key fob to get into the building so I was often left standing outside as no one was available to answer the door. In my first few months of working there, training was non-existent. I attended several, frequently rearranged and last minute, shadow shifts where I was usually left to sit in a corner reading care plans and safety procedures with no one to ask for advice or clarification and no information on if/when I would be given training. Staff were often asked to begin working with service users before completing their inductions or being first aid qualified. I was not confident I could adequately provide care to the service users as no support was available in the event of difficulties, communication with management was frequently impossible and problems escalated to upper management were often ignored. I got a se
ProsSupportive colleagues
ConsNo communication, inconsistent working schedule and environment, lack of training, lack of funding, short staffed and stressful working environment.
5.0
Registered Nurse | Ayr | 30 Aug 2018
Great experience as a qualified mental health nurse
The Ayr clinic used to be PiC but is now Priory Group. Working at the Ayr Clinic for me has been a great experience. I feel I need to write after reading previous reviews, albeit this is my experience, but to be fair on the teams as a whole I feel I need to share my views. As any mental health environment can bring it's challenges, particularly a secure service. Having a number of years experience in mental health I thoroughly enjoy working at the clinic as a mental health professional I am able to develop my nursing skills and knowledge which in turn allows development in best practice. (the clinic has won awards) being able to work with patients through their recovery brings satisfaction and fulfilment into the good work that the teams deliver. The management team are visible and approachable. there was a change in management a few years ago which brought positive changes to the clinic. Staff enjoy working at the clinic and there is good team working. some staff may not settle in as it can be a challenging and acute environment, but not everyone is cut out for working with acute patients. we are specialised in working in this environment and given training to update and maintain skills. Sometimes it can be difficult due to clinical changes on the wards and staffing needs to be increased, staff all help out to support each other and OT and bank shifts are offered. Enhanced rates for OT and paid training. All meals are provided which save me a small fortune in my weekly
ProsJob satisfaction. Good team work- including all departments, visible and approachable management team. Opportunities for development, staff benefits, free parking, free meals (breakfast, lunch and dinner) pleasant working environment
ConsNo cons - I understand it may bring challenges, but I thrive as it allows me to develop as a nurse
4.0
Healthcare Assistant | Stockport | 28 Jul 2015
Caring Committed Supportive Workforce
I have been with the company for several years and although there were indeed teething problems I am fully committed to the Priory philosophy. The team I work with, regardless of how high the turnover may be, are always supportive and friendly and adaptable. The Priory does a fantastic job of employing those with a 'can do' attitude, which is one of the most important aspects of working within this environment. Even the most challenging of days can be made bearable with this kind of team around you. Working in a secure environment can prove challenging. Although this may be "the hardest part of the job" in the eyes of some, for me it provides the strongest feeling of acheivement and personal reward when the team and myself successfully manage challenging situations effectively and assist our service users along the path of their recovery in their time with us. The money is always an area for debate and the starting wage is indeed not fanatastic for the new and less experienced, which rings true for almost all professions these days, however there are opportunities to progress and increments in wage following the end of each tax year. Also working weekends and less sociable hours provide further enhancements to your wage packet. Currently in my hospital we have a strong management team around who are all approachable, helpful, knowledgeable and will move mountains to assist their workforce. The senior management team is second to none and I can't offer enough supe
ProsSupportive team, flexible working hours, rewarding job, continually changing incentives to retain experienced staff
ConsNot the best pay for less experienced staff.
2.0
Healthcare Assistant | Charlwood | 19 Nov 2015
They dont care about staff and train you like you're a brick wall
a typical day consisted of coming in at 7am and not being greeted by the moody receptionist, who they only hired because she was related to a manager. Then I would have to patrol the communal patient area to make sure nothing looked suspicious. All throughout the day I would get on with menial tasks such as cleaning, escorting patients, serving food, and watching behaviours of patients. This was all while the registered mental health nurses would sit in their offices giving me orders and trying to ignore me when I had questions. The worst part about this job is that I got on completely fine but they wouldn't pass me on restraining patients after working there for 3 months, why they hire people if they're not sure if they can restrain doesn't make sense. I also took the restraining training very seriously, but when it came to the test where you have to restrain a trainer acting as a patient, he wouldn't let me hold him in the way I was supposed to. Maybe due to the fact he was 6ft3 and I was 5ft5 or he purposely made it hard for me, I will never know. This person was also extremely useless in helping me to get better, he never encouraged me or taught me to do it better, he always treated me like an idiot too, when he could barely read or speak or teach people of all levels. This company is known to have a high turnover of staff, because A) they get funded by the government for taking on new employees B) Their staff are worth less than their patients (patients profi
Prosyou can sit and engage with patients in conversation, make them feel like they're living a normal life, not in a prison
Conspoor PMVA training to restrain patients, two nurses were very unhelpful in general enquiries I had, said I had difficulty retaining information from this, staff culture is careless and most don't like Priory
3.0
Home Care Worker | Tavistock | 15 Jan 2015
Positives of inclusion
A typical day for me would be starting with a positive with the young adults, giving them plenty of encouragement and inspiration to attend education; giving choices of how to maintain a positive attitude and how this will transfer through to their social activities later into the day. I have learnt the young adults want their staff to be straight and honest with them, to treat them with respect and treat the young adults as their own equals. Help them make sense of their expectations and plan to take actions; and most of all, the adults I work with expect myself to be qualified in helping them manage their inappropriate behaviour; anger management, devising a wellbeing recovery action plan. Management is consistent which offers stability to the young adults, they strive for continuity and consistency which is vital to the young adults development. All but a few of my co-workers have the same values, this enhances the young adults abilities to engage more positively. I feel the few that are set in their ways from complacency can be re-educated in new techniques and approaches. I find assisting with defusing situations between young adults can be quite challenging, for neither young adult is prepared or be seen to back down from a confrontation. The only approach here is to try and talk, de-escalate and deflect the nature of the confrontation, turn a negative into a positive, and the rewards that can be earned from making the right choices. My highlight to date is wh
ProsSeeing young adults enjoy social activities within the community and developing skills
Conslong un-socialable hours
1.0
Care Assistant | Armagh | 29 Oct 2020
So unprofessional and incompetent!
I applied for a care worker position at Apple Mews, Armagh last year, and was duly interviewed by the manager and somebody else. I have a conviction dating back more than 30 years; I explained the circumstances during the interview, and even showed them a recent DBS report, identical to the one they would be receiving if they took my application further. I duly conpleted my DBS request for this employment, sat back and waited ..... I subsequently had a phone call, requesting me to call at the office to discuss my (non-violent!) misdemeanour of 33 years previously. Soon after, i had an email from Head Office in England, asking yet again for full details. I replied very comprehensively, but heard nothing for about two months, by which time I assumed that they had binned my application, and found alternative employment. Then I received a phone call, requesting that I attend Apple Mews for a third time, so that my offence could be discussed in full!!!!!! This was three months after my original interview. I'm quite fortunate in that i have pensions, so am not dependent on work income. But supposing I was on Jobseekers or something?! There would be no way I'd be in a position to squander three months waiting for this chaotically unprofessional company to decide whether or not to employ me. I still get angry thinking of this - an apology from the company regarding their administrative incompetence would NOT have gone amiss! But I should have known better .... in 2018, I also appl
ProsAttractive purpose-built premises (Armagh).
ConsEverything else
1.0
Staff Member | East Midlands | 4 Feb 2021
If I could give it 0 I would. Avoid at all costs.
I have read other reviews on here and it is shocking to see so many people in the same situation where there is no management support, or understanding. The management are not trained for the job and then do not know how to respond when issues arise. All staff are not treated fairly and those who go the extra mile and care about the job are silenced by others who just pretend they know what they are doing but do not do their job correctly or safely. Severe lack of care towards staff welfare. The company is in it for the money. They also force the service users to be in more than they can cope and do not understand their needs. There is a very clear 'them and us' when it comes with management and the people who put in the hard work every day. Staff are made to feel they are not wanted and should leave rather than trying to do their best for the people in their care. This also puts their career at risk at the expense of the company trying to save face for their short comings in safety and lack of supportive policies. There is a huge danger to staff working for priory as many staff are not trained, and for those who are they are not working with people who can support them. People are expected to go against policies and act on things they are not trained to do. The company is driven by money but does not put this into staff training or into the students to meet their needs. They are purely driven by profit at the expense of staff and their service users. If I have
ProsNothing
ConsLack of support, untrained management... the list goes on. To many to mention.

Questions and answers about Priory Group

How are the working hours at Priory Group?
Asked 24 Feb 2017
12 hoursh a day
Answered 13 Oct 2020
Regular hours with regular Service Users
Answered 23 Sep 2020
How did you feel about telling people you worked at Priory Group?
Asked 6 Mar 2017
When I first started when it was called craegmoor it was a good company then was bought out by the priory group who clearly have no understanding of the word care only money. 💲💲💲💲💲💲💲💲💲💲💲
Answered 29 Oct 2020
I don't even have this place of work on my cv ots an embarrassment
Answered 22 Sep 2020
Is there sick pay?
Asked 15 Aug 2017
No if you are sick you are sick then only support given is a generic email that they personalize offering support from an in company source. Staff frequently going sick due to mental health because of the huge strain put on the management and service from no fault of there own. If you are a caring person don't work here as there will not be enough the in the day to care when there is such a huge amount of paper work.
Answered 29 Oct 2020
Only ssp and frequent mistakes
Answered 19 Mar 2020
What should you wear to an interview at Priory Group?
Asked 24 Feb 2017
Causal or smart makes no difference....if you were a monkey suit you would get the job...the unit I work in is short in Male staff....
Answered 10 Apr 2019
Smart clothing.
Answered 23 Nov 2018
What is the interview process like at Priory Group?
Asked 17 Jun 2018
It’s a joke and that’s the truth.
Answered 25 Aug 2019
A waste of time as the manager was a rude.
Answered 25 Aug 2019