Royal Mail

Working at Royal Mail: Company Overview and Reviews in the United Kingdom

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Royal Mail
3.8
4847 reviews
Royal Mail, UK Ratings
3.8
Average rating of 4847 reviews on Indeed
3.7Work-life balance
3.9Pay & benefits
3.4Job security & advancement
3.2Management
3.5Culture
Headquarters
MILTON KEYNES, UK
Employees
10,000+
Revenue
$5B to $10B (USD)
Industry
Transport and Freight

Popular jobs at Royal Mail in the United Kingdom

 Average salarySalary range
335 salaries reported
£7.90
per hour
£6.65-£14.20
2669 salaries reported
£11.24
per hour
£6.65-£17.35
2096 salaries reported
£11.14
per hour
£6.65-£17.15
92 salaries reported
£12.56
per hour
£6.65-£22.95
298 salaries reported
£9.10
per hour
£6.65-£13.70
Salary satisfaction
74%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 10694 reviews

Royal Mail reviews

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28 NovemberChristtmas tempCivil ServantClaims AdvisorCluster ManagerCollection AgentCommunications OfficerCompliance OfficerConference CoordinatorConsultantContact Center EngineerContractorCost Transformation LeadCounter AttendantCounter ClerkCounter ManagerCustomer AdminCustomer AssistantCustomer Care SpecialistCustomer Experience VerificationsCustomer Relations ManagerCustomer Relations RepresentativeCustomer Service/Data EntryDOMData AdministratorData AnalystData KeeyerData Key eyerData KeyerData ProcessorData ScientistData entryData keyerData keyingDelivery CoordinatorDeliveyDepartment HeadDeployment ManagerDesktop Support TechnicianDispatch ManagerDistributing and SortingDistribution AssociateDistributorDivision ManagerDock WorkerDon’t have oneDriver (Independent Contractor)Duty ManagerEarly Years EducatorElectricianEmployment (Temp)EngineerEngineering Project ManagerEngineering TechnicianEnvironmental PractitionerFLEETFacteur (H/F)Factory WorkerFestive season casual workerField ManagerFile Clerk/Office AssistantFinance InFinancial AnalystFirst Aid InstructorFitness InstructorFlexible Resource EmployeeFloor SupervisorFloor WorkerFreelance DesignerFront End AssociateFront Office ManagerFull time advisorGas ManagerGeneral HandGeneral ManagerGuardHR ConsultantHVAC TechnicianHead of AdvertisingHead of Customer ServiceHead of DistributionHead of Enterprise ArchitectureHead of Infrastructure Programme (West)Head of Insight (Contract)Head of OperationsHealth and Safety InstructorHeld various rolesHigher Grade PostpersonHigher grade post personHuman Resources AdministratorHuman Resources AdvisorI work on track mail, Meater, DSA, etc.ILSM/CSS lead/Absence leadIN PART TIMEIf only you had meIncident ManagerIndexerIndoor Mail SortingIndoor ProcessingIndoor SortingIndoor Sorting Post PersonIndoor post person (OPG)Indoor processingInsight ManagerInstructorInterviewInvestigations ManagerIt be interesting to work for the Royal MailJunior AssociateKEY WORKERKey PersonKeyersKierowca (m/k)Kierowca kat. B (m/k)Kierowca kat. C + E (m/k)Kitchen AssistantKoaLead ConsultantLiaisonLoading Bay ManagerLogistics PlannerLogistics SupervisorMail & Parcel SortationMail HandlerMail Post PersonMail ProcessingMail procesorMailroom WorkerMaintenance EngineerManager On DutyManual Data Key EntryerManual KeyerManual organisation/delegationMarketing Communications ManagerMarketing ManagerMessengerMeter ReaderMobilization ManagerMrMugNANight ManagerNight shift opgNight shift workerOHAOPG Nottingham MCOPG Outdoor Post PersonOPG in Royal MailOccupational postal graduateOperation AssociateOperations AssociateOperations OfficerOrdinary Postal GradeOutbound Customer Service RepresentativeP.H.GPAKINGPART-TIME BasildonPOST MANPOST WORKERPOSTWOMANPaid Work PlacementPaper BoyPaper RoundParceforce cspPart Time contractPart time Post PersonPart time PostwomanPart tme post personParts ManagerPerformance AnalystPerformance ManagerPeriod of EmploymentPersonal Banking ManagerPersonal CoachPickerPlant ManagerPoatmanPolicy AdvisorPortmanPost Operative NursePost Person (Sorting mail)Post Person High GradePost Person OPGPost Person PHGPost WomenPost deliverymanPost officePost womenPost,manPostal PersonPostal walkerPostladyPostman carteroPostman.Delivering mail/parcels doorPostperson - Indoor sortingPostpost lady ladyPostwoman (Part-time)Postwoman - Indoor Sorting (FTC)Postwoman Higher Grade (PHG)Priority ServicesPriority Services Process OperatorProcessingProcessing AssistantProcessing OfficerProcessing Post PersonProduct OwnerProduction CoordinatorProduction DesignerProduction WorkerProject LeadProsecution SupportQuality Assurance AnalystQuality Control SupervisorQuality ManagerROYAL MAILLRange of Senior RolesReal Estate AssociateReceptionistReceptionist/Administrative AssistantRecruiterRecruiting AssistantRelief ManagerRelief WorkerReserve WGMResource ManagerResource WorkerResponsable Commercial Grands Comptes (H/F)Responsable de logísticaRetail Sales AssociateRevenue ManagerRounds personRoyal Mail Sortation OfficerRoyal mail tempSAP ConsultantSafety ConsultantSafety LeadSafety SpecialistScannerSeasonal Mail WorkerSeasonal WorkSeasonal Worker, 8 DecemberSection ManagerSenior Executive AssistantSenior Executive CoordinatorSenior Office ManagerSenior Recruiting ManagerSenior Shift ManagerService Delivery ManagerService ManagerService TechnicianServing AssistantShift LeaderShort term seasonal tempSoftware ArchitectSolutions ManagerSort ManagerSortedSorting Office PersonSorting all parcels, and lettersSorting lettersSorting mail.Sorting officeSorting out letters and scanning stuff Sorting papers and parcelsSpecialist Services Relay DriverSports CoachStaff MemberSub PostmasterSubpostmistressTEMPORARAY CHRITMAS STAFFTechnical SpecialistTechnical Support EngineerTechnicianTelemarketerTemporary Worker (Seasonal)Temporary X-MasTemporary full timeTemporary summer workTemporary/Seasonal ContractTest AnalystTesterTraffic ManagerTraineeTraining ManagerTransport ManagerTransportation TechnicianTutorUK and Europe and is head quarteredUnion RepresentativeVending OperatorVolunteerVolunteer AssistantVrachtwagenchauffeur CEWaiting for a opportunityWalking postperson.Warehouse LeadWarehouse WorkWelderWork Experience StudentWorks ManagerWorkshop ManagerWorld Class Mail Champion supportWorld Class Mail Sector ChampionX-Mas TempX-mas Casual WorkerZusteller (m/w/d)anguard casual workerbag tippingcarterocasual temp workcausal basicscausal xmas workerchristmas causalclass1curling letters and Mail Sortingcustoms trainedemployéexpostladyh.g.v. 1@2head of sorting Dave 0845 795 0950latter shortinglettersmachine opeatormail proccessingmail sectormail sortingmail sorting and scanningmdecnetwork & collectionsnoneofficer and PHGpaper roundparcel sortterpost collaterpost manpostal officerpostal personpostiepostmenprocessingprocessing staffroyal mail, mdecseasonal tempsegregation parcelsskilled mail shortersorterensortingsorting letters and scanningsorting mailsorting mail outsorting officesorting parcelssortrestrutting roomtemporally mail persontempory mailroom workertrabajo temporaltraffic office manaerwalking post manware housework area supportworking in the sorting areaxmas causal
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Overall reviews at Royal Mail

2.0
Mail Carrier | Reigate | 12 Mar 2016
Sounds good on paper... the reality is it's not!
Sort and prep your mail then go out and deliver it.... Sounds nice and easy doesn't it ? well..... trust me the reality is far different once you actually do it. Initially I was on a part time 25 hour contract. None of my mail was ever prepared by my full time colleagues. The amount of times that it did happen I could count on two hands. What this lead to was me always leaving the office an hour or more behind my other postmen colleagues which lead me to be late back. If you got out late and got back late managers would moan at you but did nothing to help. Job was great in the summer as you get a nice tan but the winter/wet months are so bad you will wish you never left the house in the early morning. No proper training given after your induction day. I was trained for two days when I started at my office and after was let out in the deep end to do the round which took me ages. This was not a major gripe as the round I was doing was one of the better ones but I felt I needed another day or two learning with an experienced person. When I started the job we used bikes to do our rounds which kept you very fit like athlete fit in a month I kid you not!!. My area was a valley which had long steep hills and going up these with a heavy mail bag at the front and more mail/packets at the side really did you in physically. Carrying the heavy bags over your shoulders is ok when you are young but I will bet that after 15 years of doing this your body will soon get probl
Prosnice work mates, kept you fit, summer walking, finish early, meeting people and talking
Consbad weather, bad management, bullying, lapsing, pay, early starts
2.0
Driver | Stevenage | 12 Dec 2021
Being managed into the ground
The working day typically begins two hours prior to my official start time, since the office is massively short-staffed, yet Royal Mail continue to recruit posties on part-time contracts and rely heavily on people's willingness to work overtime. Generally, the first 2-3 hours are spent sorting the mail for your particular route, prepping letters and parcels for delivery. These are then loaded into the van, which is driven from the delivery office to the start of the route. Each route (or duty) is divided into around eight "loops" consisting of letters and small parcels. These are separated into the red bags (pouches) and delivered on foot. The larger parcels are driven to their respective delivery points before/after each loop. Most duties include one or two postboxes to be emptied. The PDAs used for scanning certain items of mail are terrible. They were recently upgraded to a model that is just as unreliable as the old one. They crash frequently become virtually unusable in wet weather. The GPS and route optimisation apps included on the handsets are extremely poor. Everything about them screams "cheap and nasty". The duties across the office are, for the most part, unrealistically large. Some require between 13-15 miles of walking to complete, depending on the quantity of mail. If you intend to do the job properly without cutting corners, it is virtually impossible to complete these duties without incurring overtime at the end of your working day. Upon return
ProsWorking outdoors, Not sitting at a desk, Not dealing with admin, Paid weekly.
ConsPoor management, Low standards of health and safety, Vehicles in dangerous conditions, Overtime paid BELOW flat rate, Next to no training, Lack of support from colleagues, Unrealistically large workloads, Cheap and nasty equipment.
1.0
Mail Carrier | North West | 22 Aug 2020
Over-worked and under-paid.
When I first started, I was employed on a 24 hour per week contract: 6 hours per day over 4 days starting at 9am and finishing at 3pm. I was told that I would come into the depot, pick up the mail and packets and go out on a "park and loop", "split walk". The first problem that arose is that despite being told I would have Tuesday and Wednesday off by the "DOM" the line-managers would change this from week to week, posting next week's schedule on a Friday afternoon. This makes it almost impossible to make any plans or have a life outside of work. The second problem is that the mail is never ready when I start work. This means spending time sorting mail, which should be done by full-time staff who start at least two hours earlier and has a knock-on effect that leads to not leaving the depot until 10am or later. If it is a particularly heavy day this means working past 3pm. Which leads on to the third problem, overtime. The Royal Mail are terrible at paying overtime. Managers will ask you to come in early, finish later and work your days off but, because there is no system of clocking in and out you are reliant on the line manager making a note of it and actually submitting it to the wages department. This very rarely happens, and you find yourself having to chase the manager down for days or weeks before you get the money owed. Also, don't expect to get familiar with a particular area. Only the staff who have been employed for many years get a regular walk. Everyone else i
ProsSome great employees.
ConsChanging hours. Changing days off. Unpaid overtime. Poor management.
4.0
Seasonal Associate | Edinburgh | 4 Sept 2016
Great life experience but work can be become repetitive
I worked as a Christmas Casual for a month in Edinburgh Mail Centre in 2015. I read the reviews before I applied because I have anxiety, but looking back I shouldn't have worried. The interview: - Extremely easy and the least stressful interview I've ever had. Don't worry about it, just turn up with the right documentation and look smartly dressed/competent/reliable. They didn't ask any interview questions. The induction: - Sit around in a room, watch safety video, practice safety instructions. The job: - Moving trolleys (yorks) around, opening mail bags, sorting parcels and letters into yorks with the right postcode. Some moderate lifting but not very heavy. Some stamping of letters and parcels. The good: - The people I was working with were friendly and this made it enjoyable. Had some good chats and met some great people. - I actually enjoyed the cafeteria food and the 30 minute lunch break was always welcome. - Hot/cold Drinks and snack machines around you can buy stuff from. Helps break up the day. You can leave your post anytime but don't be gone for to long. - I couldn't work some days and they didn't seem to mind. - Managers were nice, generally approachable, and occasionally helpful. Bad: - You'll probably be standing most of the time. It's not that bad, but not great either. - Some of the work can be very boring. - Christmas songs playing constantly in the Mail Centre. - You'll sometimes be doing nothing because you're waiting for a manage
ProsFriendly people, easy work
ConsStanding for long periods, work can become boring
1.0
Mail Carrier | United Kingdom | 15 Jan 2019
Stay away. This review is from young and experienced in most field male.
Let me start with my experiences at work place. I have worked for many retail companies includes food retail, fashion retail, train companies and Royal Mail too. I am 38 years old male. Working at royalmail is far worst than working for Lidl or pound shop. Simple reasons 1. As a new joiner you will get very hard area to cover (for e.g.: many big blocks without lifts, far away from office, and with out any shops near by so peaople order online and mostly from china.) 2. As a new entrant you will get only part time contract. (During interview manager will give you honey bite by saying" in near future you will become full time but don't take it serious as company is trying to make all full timers into part timers" also less holidays less benefits and no chance of overtime now a days. 3. I have still friends working in different delivery office and working on part time contract even after 3 years including me, 4. There is help so called union at work place but this union is just a waste. You will not get help unless you are most senior. This union rep will first look after himself manage and seniors and than you..(just avoid this company) 5. During difficult time (winter and rain) you will get most hardest area to cover which are refused by seniors. 6. Every week manager and union rep make a rota for following week. Union rep always allocate easiest walk to their friends and hardest to new entrant. 7. Its hard to get overtime for new entrant and even if you get overtime
ProsNothing as you will have £3 more per hour but you are loosing your health (knee, hip, ankle)
Cons1. Full of cons.
4.0
Delivery Manager | Caterham | 30 Aug 2017
Excellent employer , staff still trated with dignity and respect
Good place to work with many benefits. Job security On the job training good career advancement , educational background is not taken into account ,experience is all that matters. A typical day at work would begin with me checking with my line mangers the attendance sheets to make sure all staff had reported for duty any uncovered duties would the be covered by lapsing different duties to cover the shortfall. I would the brief my team on any matters that needed sorting out , staff would be given the chance to ask questions , I would tell the daily estimate of delivery traffic. I would tell them any complaints that had arisen the day before. The team would be briefed on accidents that may have happened the day before , if any accidents had happened one of my managers would go out and take photographs of the site of the accident , these then would be displayed on the health and safety noticeboard , the accident would be entered on the delivery walk log. Staff would also be told of what PPE equipment they would be required to wear , this would be dependent on the weather. I would then check my emails , I would receive 100+ per day. Staff would come to see my about any personal problems or A/L. At 0930 I would take part in a conference call this normally lasted an hour, I would check with my line managers that all delivery walks were covered , that all special delivery mail had been delivered we would then carry out a clear delivery office check. The rest of my work
ProsSalary, A/L entitlement, sick benefits
ConsLong hours, unsociiable hours, Christmas holiday.
1.0
Mail Carrier | South Ayrshire | 8 Jul 2019
Avoid
I had the misfortune of working for a short time for Royal Mail in 2018 and I had no choice but to quit. I'm amazed that the average rating on here is so high. I can only think that those who've disliked it, and left, haven't bothered leaving a review. Unless you are absolutely desperate, and unless there has been a massive change at the depot I was at, OR the depot to which you are applying actually sticks with what you are told about at your induction (how would you know anyway?), I would certainly not recommend working for them. I have never known such an appalling place of work in 30 years as an employee. The job was advertised as 10am till 3pm, Wednesday to Saturday. This was not the case - I was expected to phone up the day before to ask what time I should go in, and it would vary anywhere between 7 and 9. As it turned out, this was to fit in with the full-time employees who already had established rounds, many of whom would get in early and get their round done as quickly as possible in order to get home way before 3. All very well and good for them, and fair enough too as they were working hard enough, but not for someone fitting their Royal Mail work around other work commitments. Perhaps I was paid overtime for the extra hours? No chance. I was not told - by my trainer or by any of the half a dozen managers - how to make a proper record of my starting time until my third week. The training with regard to the practicalities of delivering different types of mai
ProsFresh air and exercise
ConsHours not as advertised, unpaid overtime, unapproachable management
4.0
Operational Support Grade | Grimsby | 27 Sept 2017
Disappointing management
Working as a Postman I start a typical day by preparing a delivery route by sorting letters and parcels. Next step is to bag up all items into pouches (usually around 6-10 pouches) and load into van along with partner's load too! (so around 12-20 bags between us) Deliver posts on our delivery route which is around 4 hours on a standard day. Return to office with undelivered items, record all undelivered items and check-in vans and PDA etc. As a part-timer, i start around 8am and can finish between 1pm-3pm depending on workload. You will learn the true side of a Postie's job!! The workplace is great only because of the people you work with, they are your reason you can enjoy the morning!! Management is disappointing, not because of individuals taking the mickey or abusing their position, but more about the structure. Line managers follow orders from Office Managers, who follows order from Area Managers etc etc. Things such as claiming overtime, working past your contracted hours are problems because managers (following orders, remember!), will say things like "based on today's volume and time calculation, the computer says you shouldn't need to be going over your contracted hours, you should finish on time!" Some orders or rules that come from them are ridiculous and mostly just laughable. Hardest part would be working in unforgiving weather, especially in Winter. Posts volume will understandably be horrendous during Holiday periods and this could
ProsBenefits and pay, colleagues, job security, good working hours
ConsWeather, holiday seasons, dogs
2.0
Seasonal Associate | Bristol | 3 Jan 2016
Exhausting
I was employed as a Christmas temp at a sorting centre in Bristol on the late shift 2pm to 10pm, Monday to Saturday. I probably won't work there as a temp again. Firstly, I found that floor managers were a mixed bunch. Most were supportive, but one or two were unnecessarily rude to other temp workers. Often, we were told to move trolleys from pillar to post, only to find that we were leaving them in someone else's way. There seems to be an issue of communication between floor managers, which is disappointing since they're stood around talking all the time. Don't expect anyone to have a pen, they're like a scarce commodity. Secondly, don't expect to be given a consistent 'role' as a temp worker. At least in the first half of the shift, you could be dragged off to help sort letters, then after only a few minutes you might be taken away to move trolleys this way and that. In the second half of the shift, that's when things were a bit more stable and you'd likely be stuck in one place for the remainder of the shift. Don't expect to ever be able to sit down, however. You could be stood up for 4 hours at a time. - Managers gave us a 15-minute break and we also got an unpaid 30-minute break, but we were told to take these at 3:30pm and 5:30pm respectively, leaving an exhausting 4-hour period afterwards. Thirdly, the work itself isn't too bad. I was bounced between sorting parcels/packets and letters and once you get into a rhythm it's okay, if a bit mind-numbing. Bring your
ProsOther workers are friendly enough, early-, late- and night-shifts, canteen
ConsPays minimum wage for A LOT of labour, some lifting, some work was allocated according to gender(e.g., men pulled away to move trolleys), not able to sit down for up to 4 hours
3.0
Mail Sorter | Southampton | 19 Jan 2015
Good place to work, easy job, bad money
I enjoyed my time at Royal Mail, although i was only there for a month or two. it was still good. the first thing i would like to hate on is the pay rate per hr, i got £6.50hr and i did 9 hours days Monday- Friday, after Tax and NI, i was earning less than £160 a week which was awful considering the permanent staff there get £12.50hr doing the same job as we were doing and we were properly doing more than most of them. the management was horrible, there was one 1 line manager who would walk around for about 5 mins every 2-3 hours than go back to his office and sit and joke around with the other managers. that was a joke. the training we were given when we arrived was watching 2 videos about how to move cages and boxes properly which was the most boring thing ive ever watched in my life, then we were thrown into mail sorting and the manger gave us a bit of paper with postcode order and told us to get on with it. now this doesn't sound so bad and it sounds easy, which it is when you get the hang of it after a while. but there were 60-70 boxes named with postcodes, i was like WTF... OH MY GOD, HOW THE FU*K AM I GONNA DO THIS!!!!. i then asked a simple question because i didn't understand where a letter went and the whole staff was looking at me like i was talking in a alien langaunge. (its best to not ask any questions if your thinking about working there, to avoid and discomfort) just look like your busy and you'll be fine lol. but all joking and hate aside. The team i was with
Pros10 min breaks every hour
ConsPay was awful for christmas temp

Questions and answers about Royal Mail

Why did you leave your job at Royal Mail?
Asked 19 Mar 2017
I applied for the job as the advertised hours were 10-3, 25 hours a week and fitted perfectly with school times. After 3 months I can honestly say I did not work the advertised hours even once and some weeks with overtime I did more hours than the full-timers. I was constantly told by colleagues to 'work to your time' but it's not that easy when you're a newbie. I expected to have to be a little flexible as there was a pandemic but repeatedly asked managers when the hours would settle and was told the hours were due to 'company needs'. It didn't seem to matter I had two young children at school that needed collecting. Yes, the money was good, especially when working OT or on a Sunday but relying on babysitters/grandparents/school clubs just got too much so I had to quit. I have noticed recently that there job adverts seem to be a lot more transparent and mention the need for flexible hours so maybe finally the message is getting through.
Answered 12 Apr 2022
Bad management and an unfair workload. Basically if you are a good worker you'll get more work to do, if you slack off you'll be expected to do less!
Answered 5 Nov 2021
What would you suggest Royal Mail management do to prevent others from leaving?
Asked 19 Mar 2017
Stop using obscene language to describe hard working staff.
Answered 29 Jul 2021
Offer permanent contracts. Can't get a mortgage with fixed term contract.
Answered 4 May 2021
What is the organisational culture at Royal Mail?
Asked 27 Feb 2017
Not the best job
Answered 12 Nov 2019
They are disorganised. They don't get to the root of problems on deliveries because it would cost them too much time, effort and money to sort out so everyday it's an attitude of getting the day out the way and promises to look at problem rounds tomorrow..As we all know tomorrow never comes.
Answered 21 Oct 2019
Does Royal Mail require pre-employment background checks? What kind of background check does Royal Mail do and how long does it take to complete?
Asked 2 Mar 2017
They will perform a basic DBS check. When you apply for a job you will have to tick nearly a dozen boxes allowing Royal Mail to apply for and open your DBS check. They have a clear list of acceptable/unacceptable criminal charges on the job application.
Answered 12 Apr 2022
No I’d just been released the week before my interview after serving 6 years for armed robbery
Answered 27 Jun 2019
How should you prepare for an interview at Royal Mail?
Asked 14 Mar 2017
Postperson with driving
Answered 27 Jul 2020
Have all the paperwork for the job
Answered 18 Oct 2019