Shame that such a well performing Business is allowed to mask a number of significant flaws in the operation!
Amateur, and at times, grossly unprofessional senior managers!
Very subjective Business – if your face fits, you’re in, if not, well you know the rest! If it doesn’t, you’ll be ignored, after they try to ‘remove’ you, on the grounds you may not be a good fit for the Business! Should you survive, then you’ll get mandatory visits only, the big cheeses will be shown to those little cheeses with a ‘future’! In the meantime, beware, some of the little cheeses will be waiting for you to make a mistake, which will likely be a] recorded and b] reported; which they are encouraged to do, as they are led to believe this provides a rite of passage to a big cheese.
Junior managers afforded responsibility and decision making, well outside the bounds of their experience; consequently, their communications serve to provide further irritation, as unsurprisingly, they fail to discharge that responsibility effectively!
If you’ve worked in retail and experienced EPOS, you’ll hate the platforms in use here – clunky, and prone to failure, regularly, you’ll lose count of the occasions you have to apologise face to face with your customers! No commercial data either, as a consequence, you’ll be counting forever to establish sales data; and have to rely on published data via 3rd parties.
Too much paperwork, duplication, too many passwords [I had 14 last count], too freque
Prosmy colleagues were outstanding, every one of them
I have worked for screwfix for 3 years now. It started of fun for me, doing the picking of the items ,delivery and serving customers but once the newness wears off it becomes the same stuff different day. Screwfix is part of a company called KingFisher which B & Q are part of, so get used to hearing of customers 'oh your the same company as b & q' no, we are not. It's like saying topshop,dorothy perkins ,burton ect. are the same because they are part of Arcadia! Screwfix are like a DIY argos , even though the warehouse looks massive ,the store front isn't its a very small shop floor and the rest being warehouse space for products. So you have customers come in look in the catologues like you do in argos , write down their numbers and come to the till. But 50% off the time customers will come straight to the counter without even looking in the book and say 'im after this' or 'do you know what this is' meaning you have to find it for them. If you have reasonable product knowledge it makes the job easier but if your a woman like me who didn't have a clue about DIY when I first started you will find yourself asking you male colleges . Luckily my product knowledge has grew overtime and I know a lot more then some of the men who come in. Your find some days it can be so quiet that's theres nothing to do , especially if the shop floor has been restocked and the delivery put away , so your just be standing there twiddling your thumbs. But if you have good colleges at least you can st
Prosgood pay, good discount, easy work
ConsComputer systems are slow and buggy, no job progression, mystery shopper script is robotic, mostly part time
Very structured, the job itself is easy, a lot depends on whether you get along with your colleagues or not.
If you're applying as a sales assistant this is an excellent job particularly if you're working part time around studies/family. Wage for most stores in and around London is £10.35 an hour and only drops £1 an hour for stores further away. Long opening hours means there will always be a shift for you whether you can work early in the morning or late at night. You're not asked to do a million things or given unrealistic expectations. The main pillars of your job is serving customers at the till point, putting delivery away and grabbing customer orders (picks) as they come through.
If you want to be a manager at any level though I would say a lot depends on how well your face fits rather than your actual ability at the job. If your manager is telling your area manager that you're not that great they will take that as gospel so it's really important you can maintain a good relationship with those you work with. The most frustrating thing is that if you want to progress you have to complete a 15 month apprenticeship which is a lot of work, only to be paid less than someone that they bring in externally who has never worked at Screwfix before and you will end up training them. I know that a lot of companies do this so it's not just a dig at screwifx but to their credit, Screwfix usually acts upon feedback from the staff and makes changes promptly so I am still surprised this is something they haven't fixed. There is still too much hiring externally when there is so much talent w
ProsYearly pay rise, great hours, great structure and good people for the most part.
ConsWeekends, long hours on bank holidays, only closed 4 days a year, progression is overcomplicated.
A typical day at Screwfix can vary greatly, depending on how busy the store gets, the quality of management, the size of delivery and the overall state of the warehouse. It can range from being rushed off your feet for hours on end, to wishing your life away as no soul enters the premises over a two hour period. Admittedly, delivery can help ease the pain during the aforementioned dull spot, and if you're trained up enough and given the opportunity then you can help keep the warehouse in check.
There is no pre-requisite for product knowledge if you wish to work here, it can be really helpful if you have some, but you will never be turned down for a service assistant role if you don't. Some customers will look down their nose at you if you don't know how to plumb a radiator, wire a house, build a wardrobe, and service a power tool, but just think to yourself, "If I knew how to do all that, I darn well wouldn't be working here would I".
I've seen quality of training take an enormous downfall, the original standards book with which I was trained has fallen into the abyss, and you might be lucky to get a regimented approach instead of different members of staff telling you different things every day. Admittedly, this could just be a store-based experience. Furthermore, you want sufficient warehouse training? Good luck with that, just be prepared to take initiative and shadow the local warehouse monkey, who will be more than happy to show you the way to avoid cleaning
Pros20% Discount in Screwfix and B&Q stores, double pay on bank holidays, options for overtime at 1.5x usual rate if store budget allows for it.
ConsUnpaid lunch breaks, role ambiguity, lack of advanced progression options, ineffective head office communication, contact centre staff who seem to operate on their own set of rules
A fantastic company with plenty of progression routes
I was at Screwfix for 6 and a half years and enjoyed every moment of it, I only left due to a career change.
I started off as a service assistant and worked my way up, there are a countless amount of opportunities within Screwfix, i even had the opportunity to work out of the UK for a couple of weeks which was a fantastic experience.
The team at Screwfix are great and I have made so many friends working there, The help and support is there when you need it.
If you are willing to progress in a buisness then Screwfix is definitely the place for you, what you will find is most of the managers have worked their way up through different roles.
During my time at Screwfix I felt like I was treated as an individual and not a number, there was always help and support there when you need it and all the staff are treated fairly.
On a day to day basis you will be serving customers, putting away deliveries, facing up the warehouse. You'll definitely get your steps in!
Don't worry about not knowing products as this will come with time, when I started I knew nothing but over time, I've learnt so much just by helping customers and learning as I go along. Your never expected to give advice on anything!
The customers are great too, there are regulars which you can see daily and you can have a fantastic chat why'll your serving them. Of course it is retail so you may get the odd awkward customer but it does not happen all the time!
There is overtime available most of the time, t
I had two roles at this company, first was being a sales assistant which was ok. Doing the 15 question sale thing to EVERY customer gets tedious after the first week. Good luck not getting bored of it fast. Went through 2 managers here, first was good, though he was a bit slack in procedures, the 2nd she was good, and fun, and helped me through a lot when I was having a hard time personally.
I then worked hard and got a promotion to Supervisor at a different store which was great at first as I was promised so much, but when a new manager took over, things went down rapidly. Lets just say the new manager had 0 people skills and a number of people quit the store because of her (Including me). To put it short, she spoke behind your back to others, she promised me things and never followed through, she always put me on the late shift, she was inconsistent in everything she said, whatever mood she was in set the tone for the mood of everyone, nothing you said could ever be right, hard work never got noticed unless she was told, and spent about 90% of her time sat in the office. Amongst other things like getting caught lying about a serious H&S issue, and blatantly denying it. Safe to say, it was like a school playground. Staff were punished heavily, and I mean heavily, unfairly, for tiny small mistakes with their really stupidly strict procedures for pretty much every single action you take, even though we were an extremely busy store and had bare minimum staff, and they wante
Some elements of the work are enjoyable, although tedious and repetitive. I found the training to be basic, based upon the requirements of the service assistant role; different experienced staff saying different things wrt how to do specific tasks. There are (limited) opportunities for advancement but only if the individual pushes themselves forwards. I along with other colleagues were NOT offered any advice or information about the company pension scheme. Since the March 2020 lock-down, additional safety measures and processes have been put in place but unfortunately seem to have "faded away" with compliance having gradually degraded over time. The general feeling seems to be that selling is more important than safety, a point emphasised in the daily briefing which repeatedly states "our number one priority is sales". Unfortunately there are too many instances when I do not feel entirely comfortable or safe, purely down to working practises, complacency and lack of compliance with correct processes. We are told to sanitise all returns which makes sense, but large numbers of customers walk in without using the sanitiser and proceed to handle items displayed for sale on the shop floor.
Both the manager and assistant manager are approachable but offer only the party line when confronted with awkward questions, particularly regarding covid safety measures. There is little or no appetite at management level to make the store as safe as is practically possible, rather do enough
ProsGood team spirit, staff discount
Conslack of compliance with safety measures, uninspiring management
A great place to work if you can get a decent manager and a balance between work and life. however, has its cons and struggles as with any job.
Pay is great and the staff are nice however they like to hide in the warehouse and ignore customers so be prepared to pick up the slack.
A great place to work if you can get shifts sorted however I am on a 16-hour contract and working 30+ hours a week. you don't get overtime pay unless you work over 37 I believe but be prepared to work anything up to that limit.
The shifts are unpredictable and my manager constantly changes them anything up to 1 day before my shift so social life is non-existent and there is no balance.
Getting time off for appointments is a hassle and managers don't always treat giving days off for hospital appointments and procedures well.
If you start as a part-time employee be prepared to have to leave and rejoin to get full time. I have told my manager I want a larger contract but each time I get 'give it a few more months being fully flexible and I'll look into it' this has never happened and I am looking elsewhere. Talking to another colleague this was the same for her as she had to leave and join trade to get her life back and more hours.
customers sometimes make sexist remarks and expect you to know all 2000+ products in the catalog and how to use them. Occasionally having a go at you for a manufacturing fault or store policies that you as a lowly employee have no say in.
The uniform is p
Prosgreat pay, b+q discount, friendly people
Consunreliable hours, no progression, sick policy
Customer Service Representative | Yeovil | 22 Dec 2013
Fast-paced, sales and customer service driven workplace
The responsibilities of a Customer Services Representative at Screwfix are to provide a high level of professional service and an excellent customer experience; through locating and supplying customers with product information, receiving and processing orders and solving all possible customer queries in a polite and professional manner a CSR at Screwfix provides this standard of service. A CSR also has the responsibility of ensuring the protection of sensitive information given during transactions under the Data Protection Act and to ensure that all procedures and security practices are upheld.
To work at Screwfix gave me experience communicating with a wide variety of peoples located all across the UK and the opportunity to converse with such a wide demographic gives one an insight into many perspectives previously unknown. To have to communicate with various other departments within the company also provided me with an experience of inter-department relations and familiarity with challenging senior staff to achieve objectives. To have worked within a small team at Screwfix also provided me with experience of building a healthy working relationship with immediate colleagues and managers.
I devised 'triggers' while working at Screwfix, lines which I would use during sales with customers to better enable the sale of additional offered products. For example, with the winter season approaching it is only logical to make mention of that fact and offer suitable clothing. Such an
Customer Service Supervisor | Romford | 16 Apr 2015
Productive but fun environment to work in
A typical day at Screwfix wuld include serving customers (payments, collections, refunds/exchanges, general assistance with products), picking orders, putting delivery away, counting the stock in the warehouse for regular checks, restocking the shop floor, sorting out returns/damaged products and general cleaning/tidying.
I have learnt a lot of new skills working in this environment, mainly how to speak to the general public in certain and different ways and working better as part of a team.
Management is fine. It could be better as there seems to be lack of work happening and only sticking to their set roles but also favouritism.
My co-workers are like family to me. They welcomed me into their team with open arms and now being one of the original team members, I am doing the same with the new members of staff so they can feel how I felt when I first joined the company.
They are one of the main reasons why I would not like to leave the store and company.
I feel the hardest part of the job is the unsociable hours and lack of equally in the branch I work in.
Management always try their best to make the rotas fair but most of the time, if any members of staff would like to plan anything outside of work, most of us are not allowed to take the time off of work together.
It always seems like the female members of the store always get left out on the tills and are not capable to put away delivery and other tasks when this is one of my favourite parts of the job.
Pros20% Off In Screwfix and B & Q
ConsUnsociable hours and not enough pay
Questions and answers about Screwfix
How did you feel about telling people you worked at Screwfix?
Asked 21 Mar 2017
Embarrassed, there’s no upside to working for HMP Screwfix
Answered 17 Aug 2020
Answered 22 Jun 2020
What is the organisational culture at Screwfix?
Asked 13 Apr 2017
If you’re in your 20/ early 30’s, male and rubbish at your job you’ll get promoted. Managers do sweet FA day to day. Too many cooks.
Answered 17 Oct 2020
SA’s and the odd supervisor do all the work whilst managers stand around brown nosing each other while also refusing to order uniform as it affects their bonuses
Answered 17 Aug 2020
What is the Screwfix employee discount?
Asked 4 Mar 2017
20% at Screwfix and B&Q. There are very strict guidelines about the fact that only you can use it. For family and friends you are supposed to 'gift' items (although how this is enforceable is beyond me).
Some special offers are not applicable- you can have the special offer or staff discount, not both.
Answered 26 Feb 2020
20% at Screwfix & B&Q
Answered 21 Jan 2019
If my contract is 24 hours. Would they give me 3 days 8 hours or spread the 24 hours in 5 days
Asked 4 Nov 2017
No chance anyone would get 24 over 3 days, they want you available 7 days a week and will give shifts as small as 4 hours
Answered 17 Aug 2020
Store dependant- you will hear 'needs of the company' a lot with regards to your rota's. Basically this means "you will work when we tell you to". Despite the claim they can be very inflexible at times.
Answered 26 Feb 2020
Can the employees have their own and permanent rota or can start 9Am and finish at 9pm?
Asked 19 Sept 2018
Management, give themselves and their girlfriends early shifts every Thursday and Friday
Answered 28 Jan 2021
Management likes to play 'Rota Roulette' by constantly changing rotas, often up to 50 times a week. Also if they want to screw you over, they'll leave you off the rota for when you've been signed off by the doctor, then tell you that you're down to a Sunday Shift they already know you can't do due to public transport limitations, with less than 24 hours notice.