arrive at work brief the team on priority daily tasks, discuss sales with the team, daily paperwork, discuss previous shift with previous duty manager (supervisor), check emails and act upon them. I have learnt how to run a store independently to work to KPIs, to keep the store running to store standards, to get the store to an auditable standard (running through audits fortnightly and making sure everything is to Company Standards). To maintain and exceed given targets.
The most enjoyable part of my job was to get the team motivated when we have been without a store manager for weeks/months and to get them all working together and running the store as it should be run.
Counter Sales Representative | Doncaster | 18 May 2018
I would work for them again if the opportunity arose
I worked there for about a year, along that year i met a fair few good co-workers and also a few good customers that i still keep in contact with. all though towards the end of the job the hours were cut so i could not live on the money
wouldn't personally advise this place as they would mistreat their staff expecting them to stay until midnight if needed and still be back at work for 6am the day after only giving you 6 hours between shifts as well as if the manager did not have a personal life friendship with an employee he would make you work the worst shifts possible as well as make false accusations about you as an employee with no evidence when requested to back his accusations up.
Consmanagement and worst hours ever
Customer Service Supervisor | Honiton | 6 Jun 2016
Fun place to work with relaxed and engaging staff
Growing up I didn't know what I wanted in life, but I always had a knack for tlretail. Originally I worked at Argos, but later moved to Screwfix under contract issues. After working for the company for a year I had the chance to develop a raport with both the customers and the staff. It was like a second family. The staff are supportive and assist you with little to no expectations in return. The managers and supervisers quickly become close friends and regular customers become allies. The company wilingly accepts growth up the courprit ladder and promotes growth and achievement. Regardless of educational achievement, Screwfix rewards a person for who they are. Arguably, they only pay what is required of them, which to an extent is true. But those who choose to make a career out of the company are rewarded for their loyalty and have a strong foothold in a growing company which has already beaten the 1 million pound mark and is continuing to grow. I oersonaolook forward to my growing progress with ang ever rewarding company.
Day to day would be serving customers, maintaining the warehouse and putting away delivery.
I became warehouse manager designate, in which I learnt the full running of the warehouse from health and safety, to stock efficiency, to training staff in the warehouse and supervising delivery operations.
Couldn't fault the management team, they were very supportive on both personal and professional levels, and they listened to what staff had to say.
I worked with ages from 16-72 and each person was a pleasure to work with, whilst working we could all still have a joke to keep each other going.
I believe the hardest part of the job was serving customers who didn't understand what they needed and I had to figure it out from what information they gave me.
The most enjoyable part of the job I think was seeing regular customers come in that we had good rapport with, and them asking "How are you today?" and smiling, as this shows they are happy and comfortable with us, but also cared about the staff as people, not just someone who worked in the store.
ProsRelaxed working environment
ConsNo full time hours available to Service Assistants
I enjoyed working at Screwfix apart from the poor management they had and majority of the people who worked there. The job kept me busy and I felt it was a safe environment just really unorganised and lacked communication between work colleagues.
I felt some colleagues were rude and bossy, also they mostly spoke down to people including customers.
Customer Service Supervisor | Romford | 16 Apr 2015
Productive but fun environment to work in
A typical day at Screwfix wuld include serving customers (payments, collections, refunds/exchanges, general assistance with products), picking orders, putting delivery away, counting the stock in the warehouse for regular checks, restocking the shop floor, sorting out returns/damaged products and general cleaning/tidying.
I have learnt a lot of new skills working in this environment, mainly how to speak to the general public in certain and different ways and working better as part of a team.
Management is fine. It could be better as there seems to be lack of work happening and only sticking to their set roles but also favouritism.
My co-workers are like family to me. They welcomed me into their team with open arms and now being one of the original team members, I am doing the same with the new members of staff so they can feel how I felt when I first joined the company.
They are one of the main reasons why I would not like to leave the store and company.
I feel the hardest part of the job is the unsociable hours and lack of equally in the branch I work in.
Management always try their best to make the rotas fair but most of the time, if any members of staff would like to plan anything outside of work, most of us are not allowed to take the time off of work together.
It always seems like the female members of the store always get left out on the tills and are not capable to put away delivery and other tasks when this is one of my favourite parts of the job.
Pros20% Off In Screwfix and B & Q
ConsUnsociable hours and not enough pay
Customer Service Representative | Yeovil | 7 Dec 2018
Productive and thriving workplace
A vast array of opportunities await at Screwfix, a thriving environment where everybody knows everybody. Based in a small town with the mindset of a big city company its by no mistake they are one of the nations biggest retailers.
ProsGood social aspect
ConsGenuinely nothing springs to mind
Learning and Development Analyst | Yeovil | 4 Feb 2020
Friendly, driven colleagues
I have loved my time so far at Screwfix... a hardworking volunteer with space for fun too! Good management with some engaging Leaders and fantastic development opportunities.
under awful management, problems with wages, near impossible to book holidays as communication was terrible with other staff members
I had a very early shift, it was hard to get in, as you would have to wait for the manager to let you in. Then your pay would be reduced because it took them all this time to open the doors.
Once in, they would not have they right equipment, usually damaged, like the hoover was not working properly. Making your job a lot harder.
I worked here for a year, but never saw my supervisor. it was always hard to book holidays as he was never there to approved them!!
I have underpaid on most pay slips. Hence the reason why I left.
The best part of the job- HOME TIME
Prosgood pay rate
Consbad management, equipment to carry out your duties
Questions and answers about Screwfix
How did you feel about telling people you worked at Screwfix?
Asked 21 Mar 2017
I’d rather tell people that I work as Hitlers’ propagandist.
Answered 22 Sep 2020
Embarrassed, there’s no upside to working for HMP Screwfix
Answered 17 Aug 2020
What is the organisational culture at Screwfix?
Asked 13 Apr 2017
If you’re in your 20/ early 30’s, male and rubbish at your job you’ll get promoted. Managers do sweet FA day to day. Too many cooks.
Answered 17 Oct 2020
SA’s and the odd supervisor do all the work whilst managers stand around brown nosing each other while also refusing to order uniform as it affects their bonuses
Answered 17 Aug 2020
What is the Screwfix employee discount?
Asked 4 Mar 2017
20% at Screwfix and B&Q. There are very strict guidelines about the fact that only you can use it. For family and friends you are supposed to 'gift' items (although how this is enforceable is beyond me).
Some special offers are not applicable- you can have the special offer or staff discount, not both.
Answered 26 Feb 2020
20% at Screwfix & B&Q
Answered 21 Jan 2019
If my contract is 24 hours. Would they give me 3 days 8 hours or spread the 24 hours in 5 days
Asked 4 Nov 2017
No chance anyone would get 24 over 3 days, they want you available 7 days a week and will give shifts as small as 4 hours
Answered 17 Aug 2020
Store dependant- you will hear 'needs of the company' a lot with regards to your rota's. Basically this means "you will work when we tell you to". Despite the claim they can be very inflexible at times.
Answered 26 Feb 2020
Can the employees have their own and permanent rota or can start 9Am and finish at 9pm?
Asked 19 Sep 2018
Management, give themselves and their girlfriends early shifts every Thursday and Friday
Answered 28 Jan 2021
Management likes to play 'Rota Roulette' by constantly changing rotas, often up to 50 times a week. Also if they want to screw you over, they'll leave you off the rota for when you've been signed off by the doctor, then tell you that you're down to a Sunday Shift they already know you can't do due to public transport limitations, with less than 24 hours notice.