Smyths Toys

Working at Smyths Toys: Company Overview and Reviews in the United Kingdom

Promotional banner for Smyths Toys in the United Kingdom
Smyths Toys
3.1
604 reviews
Smyths Toys, UK Ratings
3.1
Average rating of 604 reviews on Indeed
3.0Work-life balance
2.9Pay & benefits
2.6Job security & advancement
2.9Management
3.0Culture
Headquarters
Lyrr Building 1 Mervue Business Park Galway Ireland
Employees
1,001 to 5,000
Revenue
$100M to $500M (USD)
Industry
Retail

Popular jobs at Smyths Toys in the United Kingdom

 Average salarySalary range
13 salaries reported
£8.96
per hour
£6.65-£13.45
10 salaries reported
£8.93
per hour
£6.65-£13.40
13 salaries reported
£9.74
per hour
£6.65-£14.65
6 salaries reported
£23,250
per year
£11,000-£35,000
6 salaries reported
£9.23
per hour
£6.65-£13.85
Salary satisfaction
61%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1809 reviews

Smyths Toys reviews

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Overall reviews at Smyths Toys

1.0
Customer Assistant | Aylesbury | 30 Oct 2019
Worst decision I ever made! Do not work here!
Originally I was excited and looking forward to working in the new store, I imagined it would be fun and good experience. I was very wrong! during our training one of the managers was horrible to us and particularly picked on certain individuals whereas others could get away with doing nothing. The training took place in the Watford store, the staff there were all really friendly and helpful including the manager. the training was five days a week, 11 hours a day. That wasn't too bad, it was just the way one of our managers treated some of us that got under my skin. After we were doing the store fit for our store, six days a week, 12 hours a day. The one day off we got was spent in bed recuperating from the physical labor. Throughout the store fit we were treated awful, as if we didn't have a clue what we were doing even though we had been told about a hundred times as if we were children. We were made to do pointless tasks when the store was done for example changing the red and yellow stripping everyday for a week 'because it's dirty and/or broken'. Since the store has been opened we've been treated as children and repeatedly told the same things again and again. Constantly spoken to in a patronizing tone and as if we were beneath them, just dirt on the shoes. a few individuals were spoken to like human beings, those of which have been dubbed their 'favorites', treated fairly and even able to do stuff we couldn't. One member of management seemed to think it was acceptable t
1.0
Sales Assistant | Leeds | 25 Aug 2019
Tiring emotionally and physically
The job initially was not too bad. It was tiring for the most part at the beginning but eventually got used to it. After a couple months the job just got emotionally tiring due to the existing staff. During the gruelling “walk” where we’d have to stay back for 30 mins - 1 hour to face up the store it’s down right annoying and physically draining after a well planned 5 hour and 45 min shift + an hour walk (and you qualify for a break on a 6 hour shift), thus I did not qualify for a break because I was noted down for a 5 hr 45 min shift w/out overtime. Being one of the youngest staff there, I felt a huge surge of disrespect from the staff that were much older than me which was really not pleasant. The rota changed so certain people are noted down to finish 15 mins earlier. I was initially told once my jobs are done and I’ve worked until my noted time, I can leave. Though doing this only resulted at being yelled at from employees that I cannot go home and what my manager told me is not what I am supposed to do. When clarifying with management, trying to make a normal conversation and being interrupted by customers, (which is fine), and going back to the conversation a couple times thought out the day because either I am interrupted or management feels like it’s okay not to give me an answer to my questions, proceeded to get mad and annoyed with me asking for clarification when it was avoided more than 4 times that day. The answers we half answered and did not inform me what I
3.0
Sales Assistant | Barnsley | 28 Jan 2018
It's a job.
I worked for Smyths Toys for approximately 3 months. I was paired with an experienced member of staff to teach me how to do the basics of the job but unfortunately, she was always too busy to really show me how to do things so I pretty much learned as I worked which wasn't too bad as most things were simple enough to get the hang of. The day started with setting up the customer service desk and till to make sure we had everything we needed through the day, including labelling stock that needed to be placed on and around the desk. Before the store opened I would have to answer any telephone calls that came through. Then I would have to spend the day tidying stock around the desk, answering questions, giving directions and serving customers with their products. A general day was never really too busy, there would be the odd rush of customers but I never really felt overly stressed. Management were usually very busy but would always try their best to be available which was good. Once the shop was closed, we would need to 'face' the shop to make it presentable for the night staff/next day. The most difficult part of the job initially was the aching feet! But after that it was the lack of variation in the job, as a customer service desk assistant I was not allowed to do any other jobs around the store I was only there to serve customers. I was desperate to do other things and learn new skills but the staff were just not available to show me these things. This was really frus
ProsFlexible shifts
ConsStaff too busy to mentor, lack of variety, no job security
3.0
Customer Service Representative | Suffolk | 20 Aug 2017
Not the best place to work
Firstly, the pay is ridiculous. As a hard working and experienced 19 year old I find it insulting how I get paid only £5.80 an hour in comparison to 21+ year olds getting over £7. I found myself being more hardworking that many of my older colleagues as many would love to work and chat at the same time, and thus I still cannot get my head around why the pay is so dramatically different. There were many young people in my age pay bracket who also have homes and children to pay for, much like those older than us. For doing the same job, this is very insulting. Also, a young person with lots of energy is capable of doing a much better job than older people, this is because there is a lot of moving up and down ladders and down aisles, sorting out delivery as quickly as possible, etc. meaning it was clear that the older people were being paid MORE for doing LESS work. Secondly, the management were generally nice, yet they had tendencies of creating inappropriate conversations being held with other staff. The gap between customer service staff and managers was very clear... they'd talk rudely sometimes and even grab things from your hands without any warning. I found myself very down and lonely most days, as most of the staff were childish, which i try to avoid. There were times of tension between certain groups and it felt a lot like high school. It was not a great place to work but some of the staff were friendly towards the end. I do not regret leaving as the hours were long a
Pros10% discount on most stock
ConsLong hours, AWFUL pay, immature staff, inappropriate managers...
1.0
Duty Manager | London | 18 Mar 2016
unrealistic goals and work hours, not a very nice place to work, or people
The work/life balance is completely one sided. As a manager, we are paid a salary based on a 39 hour week, but we do well into the 50s on a regular basis and during christmas it isnt unheard of to do over 80 hours and we also have to work a minimum of 12 hour day 6 day weeks. This goes for the shop assistants as well, they never finish on time and usually work an hour after they are supposed to finish. There is even regular +16 hour shifts of which we receive no thanks for. The safety of your job completely relies on weather or not the store manager likes you personally and as for the rota system, we don't receive the rota until sunday for the next week which leaves absolutely no room for planning anything outside work life. This is only a review from one member of staff in one store but my personal experience is the same as everyone else in the store. The upper management are purely focused on the growth of the business rather than looking after the staff that are of value to them, therefore losing most of the in-store management. The turnover of both staff and management is by far the most frequent i've ever seen. Think long and hard about applying for a position in this company if you want a career because what I have witnessed in the past and present, there is no room for error for management who come in from other companies. The salary of which you are offered initially may attract you but the stress of the job itself and the way these stores are run will deter you soo
Prosmanagement? none
Conslong hours, unsafe mentality in regards to job security and favouritism
1.0
Retail Sales Associate | Greater London | 30 Sep 2019
Concentration Camp.. To say the least.
Typical day includes; a shed load of tasks to complete, even before you clock in. I have learned how to talk down to people and not to listen to any needs of the member of staff. Management is non-existence. The workplace culture is just a toxic relationship between staff and management. The hardest part of the job includes: not allowed to have water on shop floor, asking to go toilet. But waiting for cover so you can go up. Constantly overworked & underpaid. If your shift is 12-8 your looking to leave at 9:30 on a good day. The most enjoyable part of the job is going home. Member of Staff who think they are better than everyone else. Asking everyone for availability, do they follow availability?! no they do not. Roles like Toy Experts.. should not exist. They seem to think everyone one is a robot, so calling in sick once or twice will get you a final warning. Your expected to do everything in such tight-frames. Hours not guaranteed one week your doing 25+, the following week your only on 8 hours. Part time doesn't support the needs of the business apparently. So in theory you should aim to be there every single hour of your time. Smyths claim that, you are the difference. But its them that's the real difference. Constantly managed for small small issues. No such thing as trust in this 'Business.' Managers whistle-blowing other managers for ones personal gain. NO SYMPATHY FOR MEMBERS OF STAFF who live far. Management is very much corporate, TARGETS TARGETS TARGETS. SALES SALE
1.0
Retail Sales Associate | London | 4 Oct 2019
Concentration camp
Typical day includes; a shed load of tasks to complete, even before you clock in. I have learned how to talk down to people and not to listen to any needs of the member of staff. Management is non-existence. The workplace culture is just a toxic relationship between staff and management. The hardest part of the job includes: not allowed to have water on shop floor, asking to go toilet. But waiting for cover so you can go up. Constantly overworked & underpaid. If your shift is 12-8 your looking to leave at 9:30 on a good day. The most enjoyable part of the job is going home. Member of Staff who think they are better than everyone else. Asking everyone for availability, do they follow availability?! no they do not. Roles like Toy Experts.. should not exist. They seem to think everyone one is a robot, so calling in sick once or twice will get you a final warning. Your expected to do everything in such tight-frames. Hours not guaranteed one week your doing 25+, the following week your only on 8 hours. Part time doesn't support the needs of the business apparently. So in theory you should aim to be there every single hour of your time. Smyths claim that, you are the difference. But its them that's the real difference. Constantly managed for small small issues. No such thing as trust in this 'Business.' Managers whistle-blowing other managers for ones personal gain. NO SYMPATHY FOR MEMBERS OF STAFF who live far. Management is very much corporate, TARGETS TARGETS TARGETS. SALES SALE
1.0
Sales Assistant | Doncaster | 18 Jan 2018
Not a great place to work
A typical day at work is very draining and boring, there is never much to do apart from walk around especially when it isn't busy, however when the shop is busy there is loads of tidying to do and it does make the day go quicker. I learned quite a bit at Smyths, how to use the tills, how to use the gun and printers, however the down side of learning there is you have to learn mostly everything yourself, there isn't much training from management. Management can be helpful but mostly don't help you when you need them and you can be left a while until helped by a member of management. personally i felt looked down on by certain members of management and felt like i always did something wrong when attending my shift. They weren't very friendly and didn't really interact, you had to be a favourite to be liked and spoken to by management, they mainly look on the mistakes you make instead of the achievements. working with staff is great but you always have to be careful because management don't like members of staff working together unless asked to. Throughout your time there you learn which staff you can trust and who you can't, its a very immature place to work, nearly everyday is like being in a school play ground, personally best thing to do is keep yourself to yourself. certain staff members have no respect towards you, they speak to you like rubbish and make you do everything, very lazy and very rude. The hardest part of the job is dealing with certain staff members and dealin
Prosweekly pay
Conslong hours, short breaks, rubbish pay, rude staff
1.0
Sales Assistant | Gloucester | 30 Jan 2018
This store wont last long
A typical day consists of being put on the till for 9+ hours and thats it. Before hand they tell you how to act, what to say and how to say it. You arent allowed to say certain words like 'sorry' because they are somehow 'offensive' to customers. This is all to impress ONE mystery shopper. Its all they care really care about. I learned the tills, thats it and most of that was on my own with no help whatsoever. Once they can just leave you on there, you'll never see management again. Other than that, theres nothing I would ever take into another retail job as their way of doing things is only to impress one particular person and its very basic, monotone and dead. Management are very often clueless, dismissive and arent at all bothered. They all have the wrong attitude towards what it actually means to run a shop, they put a lot of pressure on supervisors and 'section experts' who basically run the shop for them while they are no where to be found for hours at a time. They look very untidy and unprofessional also. Some had scruffy hair, no tie and just a creased shirt which looked liked something from a charity shop. On your first day you are given what feels like a trial run on shop floor and then on tills. If you get put on tills, then good luck to you because youll be stood there bored out of your mind for hours on end. If you get shop floor, you just stand there all day talking and not doing much work. Thats literally it, the managers are never around and most of
ProsMcDonalds is right next door.
ConsEVERYTHING.
1.0
Duty Manager | Watford | 20 Nov 2019
Stressful and unorganised - STAY AWAY
DO NOT JOIN THIS COMPANY! I worked in Smyths Toys as a Duty Manager for 2 years. It all started well as it usually does, but went downhill. One of the issues was store management. My first store manager was a good, hardworking guy, but he clearly hasn't received any leadership training and was self-taught as a manager. As well as my second one who was a complete donkey and had no idea how to run the store in the right way, although he worked hard as well. But not smart! Both of them were promoted from duty managers just because they worked hard and long hours. Staff turnover is tremendous! They hire a lot of temps for Christmas on 8 hour contract and then get rid of them. You can't take any holidays in peak trade times September - December. You're expected to work longer hours than usual all the time and if you don't you become an outlier right away. Rota changes almost daily and you normally get only a week ahead. During Christmas as a duty manager it's 12-hour shifts 6 days a week without any extra pay, but maybe a Christmas bonus. It's a private company with no sick pay and a year long probation. They do whatever they want, they don't care about their staff. In my situation they made me work night shifts during Christmas, although it wasn't outlined in my contract. I didn't want to do it and at this point my daughter was only 10 months old, so working nights wasn't an option for me. I tried to explain it to our Area Manager who was behind this decision, but he wouldn't lis
3.0
Assistant | Ireland | 16 Apr 2014
Very selfish managers
Got a job at the new store opening in my town, right before Christmas. All the managers were way too young and inexperienced, hired way too much staff and then just let them all go after the New Year. The managers treat the staff very poorly, there were maybe 5 managers (which was WAY too many) and they didn't even take care of their respected departments. Software was a joke, I had to basically learn on the job with no training so I had to train myself. Managers made staff feel bad for calling in sick, one girl was so scared she would lose her job that she stayed at work even after throwing up loads of times. The managers were fine with letting her throw up in our stock room and look like death. After the New Year, there were so little hours given out that a lot of people left. I got let go recently because apparently I wasn't 'customer service' focused, which basically translates to 'I'm a quiet person and didn't find it comfortable shouting three times at a customer to serve them just so they could walk out of the door ten seconds earlier than they planned' The managers were so lazy that they would go out for regular smoke breaks, but staff weren't allowed to ever leave the tills to go to the bathroom. A few co-workers started dating a few of the managers during Christmas, and they happened to keep their jobs after Christmas, even though they weren't very good at their jobs. Walked in on my managers buying shoes on sale over the Christmas period, instead of being on th

Questions and answers about Smyths Toys

What questions did they ask during your interview at Smyths Toys?
Asked 3 Apr 2017
Nice casual interview, i was asked things like: Any past experience in a customer facing role Why work here Any experience working in a team / alone What makes great customer service Ever had a difficult customer Availabiltiy What health and safety hazards must you look out for
Answered 3 Aug 2021
Why do you want to work here? what could you bring to this job? where have you previously worked?
Answered 19 Sep 2019
How does someone get hired at Smyths Toys? What are the steps along the way?
Asked 30 Mar 2017
Give in a CV and recieve an application form there and then, or recieve call a few days later to fill out the for and have an interview.
Answered 27 Nov 2018
Word of mouth and recruitment agencies
Answered 1 Aug 2018
What should you wear to an interview at Smyth's Toys?
Asked 25 Jun 2017
Be smart. But that should be obvious really
Answered 8 Sep 2019
Smart casual wear
Answered 21 Aug 2019
How are the working hours at Smyths Toys?
Asked 1 Mar 2017
Varies completely each week
Answered 17 Aug 2020
Pretty long, but you get two half hour breaks
Answered 5 Feb 2020
What is the interview process like at Smyths Toys?
Asked 15 Jun 2017
I was quite nervous about my interview but the Manager of the store made me feel relaxed and he was also very welcoming making me feel a bit more at ease.
Answered 3 Sep 2018
My interview process was being taken in to the managers office and asked questions while the manager writes your answers down an a piece of paper.
Answered 21 Aug 2018