Sue Ryder

Working at Sue Ryder: Company Overview and Reviews in the United Kingdom

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Sue Ryder
4.1
1120 reviews
Sue Ryder, UK Ratings
4.1
Average rating of 1120 reviews on Indeed
4.0Work-life balance
3.0Pay & benefits
3.5Job security & advancement
3.8Management
3.9Culture
Headquarters
London
Employees
1,001 to 5,000
Revenue
$25M to $100M (USD)
Industry
Health Care

Popular jobs at Sue Ryder in the United Kingdom

 Average salarySalary range
45 salaries reported
£9.72
per hour
£6.65-£14.60
70 salaries reported
£9.38
per hour
£6.65-£14.10
173 salaries reported
£8.96
per hour
£6.65-£13.45
40 salaries reported
£13.93
per hour
£6.95-£20.90
33 salaries reported
£8.91
per hour
£6.65-£13.40
Salary satisfaction
43%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1183 reviews

Sue Ryder reviews

Popular jobsVolunteerShop AssistantSales AssistantRetail Sales AssociateVolunteer AssistantAssistant ManagerShop ManagerAssistantCustomer Service RepresentativeVoluntary WorkerManagerGeneral AssistantCare AssistantSupport WorkerCustomer AssistantVan DriverStore ManagerStocking AssociateShop SupervisorSales AdvisorCommunity AssistantStockerFundraiserRetail ManagerAdministratorArea ManagerAssistant Store ManagerCaregiverDomestic AssistantDriver's MateHealthcare AssistantManageressRegistered NurseRetail Assistant ManagerSalesSenior Care AssistantSupervisorTeam LeaderVolounteerActivity AssistantAdministrative AssistantCare WorkerCashierClerkDelivery DriverDriverElder Care AssistantFloor StaffHome AssistantKitchen AssistantOperatorSales AssociateSorterSupervisor AssistantTeam MemberVoluntary WorkWarehouse WorkerWork Experience Placementsue rydervoluteerAdminApprenticeAssisting in and out of bedBackroom AssociateBusiness Development ManagerBénévole (H/F)Care CoordinatorCash AssistantCashier/SalesCatering AssistantChef ManagerChef de Rayon (H/F)Cluster ManagerCommesso/aCommunity Care WorkerCounselorCounter Sales RepresentativeCuidador/a de persona mayorCustomer Service Team LeadDependiente/aDevelopment CoordinatorDiligent hard workerDirectorFurniture AssistantGeneral AssisntGovernment ExecutiveHead of Customer ServiceHealthcare Customer Service RepresentativeHome Care WorkerInternal Communications ExecutiveLabelerLogistic CoordinatorManager in TrainingMarketing SpecialistMedia AssistantMedical SecretaryNmanaging the till, volountaryNurseNurse PractitionerNursery AssistantOnline College CoursePAT TesterPainterPart-Time workerPeople AdvisorPlacement StudentPromotions AssistantProperty ManagerReceptionistRetail AssistaintRetail TraineeRetail-Part timeSales ManagerSenior NurseSorting Clothes and Tidying upStackerStagiaire (H/F)SteamerStock ManagerStudent partaking work experienceSue RyderTeam AdministratorTeam SupervisorTill StaffTo assistTrainee ManagerTrainerTraining ManagerVendeur Conseil (H/F)Visual MerchandiserVisual merchandiserVolonteerVoluntary Retail WorkerVoluntary workerVolunteer SupervisorVoluntery WorkerWard ClerkWorkWork Experience RetailWork placementchairty shopi was give out my best at sue Ryder as a shop keepretailretail workershop persontag clothes , failing, make a table , put stateworking instore,any tasks to complete
All locationsAberdeenAbergavennyAccringtonAldeburghAlnwickAnnanArbroathArnoldAshfordAshingtonAylesburyBaldockBanburyBarnsleyBarnstapleBasingstokeBecclesBedfordBenfleetBerwick-Upon-TweedBewdleyBirminghamBishop's StortfordBishop AucklandBlackburnBletchleyBognor RegisBoltonBournemouthBourton on the WaterBracknellBradfordBraintreeBrentwoodBristolBuckieBudeBury St. EdmundsCamberleyCambridgeCamden TownCannockCardiffCarnoustieChathamCheltenhamCheshamChigwellChinehamChorleyChorlton cum HardyCinderfordCirencesterColchesterColefordCottinghamCoventryCowplainCromerCrosbyCrowthorneCroydonDerbyDerehamDevizesDewsburyDingwallDissDoncasterDownham MarketDraytonDriffieldDumbartonDunblaneDunfermlineEastbourneEast LeakeEastwoodEdinburghEllesmere PortElyEmsworthEppingEveshamExeterEyeFakenhamFalkirkFalmouthFarehamFarnboroughFarnhamFolkestoneFramlinghamGatesheadGlossopGloucesterGosportGranthamGreat YarmouthHalifaxHamptonHarrowHarrow on the HillHartlepoolHaslingdenHavantHaworthHeadingleyHenley on ThamesHigh WycombeHillsboroughHitchinHolbeachHonitonHorncastleHornchurchHucknallHunstantonHuntingdonHydeIlkestonIpswichIslingtonJedburghKeighleyKidlingtonKing's LynnKings HillKingston upon HullKingswoodKnaresboroughKnottingleyLeamington SpaLeedsLee-on-the-SolentLeicesterLeighLeighton BuzzardLeistonLeominsterLewishamLeylandLincolnLiskeardLittlehamptonLondonLoughboroughLoughtonLowestoftLudlowLutonMacclesfieldMaidstoneManchesterManningtreeMarchMargateMatlockMedwayMelkshamMexboroughMilton KeynesMirfieldMorecambeMoreton-In-MarshMytholmroydNeedham MarketNewmarketNewportNewton StewartNorthamptonNorth WalshamNorthwichNorwichNottinghamNuneatonOxfordPaigntonPembroke DockPenzancePerthPeterboroughPetersfieldPlymouthPocklingtonPoolePortisheadPortsmouthPoyntonPrestonRamseyReadingRenfrewRickmansworthRingwoodRiponRochesterRotherhamRoyal Tunbridge WellsRoyal Wootton BassettRugbySaint IvesSalisburySaltashSandbachSandwichScarboroughScunthorpeSheffieldShepton MalletSherborneShipleyShirleyShrewsburySkiptonSloughSnettishamSouthamptonSouthend-on-SeaSouthportSouth ShieldsSouthwoldSpaldingSt. NeotsStaines-upon-ThamesStalhamStaplefordSt HelensStirlingStockportStockton-on-TeesStoke-on-TrentStreetStroudSudburySunderlandSuttonSwaffhamSwindonTamworthTauntonTavistockTelfordTenburyTenterdenTewkesburyThetfordThirskThorpe HamletTivertonTodmordenTonbridgeTorquayWalkdenWallingfordWallingtonWallsendWaterloovilleWellingtonWells next the SeaWelshpoolWelwyn Garden CityWestburyWestbury-sub-MendipWesterhamWesthoughtonWeston-super-MareWeymouthWhitstableWickfordWidnesWiganWisbechWitneyWokinghamWolverhamptonWoodleyWrexhamWythenshaweYorkArklow, County WicklowCarlow, County CarlowCastleisland, County KerryDublin, County DublinDundrum, County DublinDungarvan, County WaterfordFermoy, County CorkKilkenny, County KilkennyLimerick, County LimerickNenagh, County TipperaryNewcastle West, County LimerickNew Ross, County WexfordPortarlington, County LaoisPort Laoise, County LaoisTralee, County KerryWaterford, County WaterfordLondon, OHRyder, NDSouthampton, NYSuffolk, VAWheatfield, NYWood, SDWoodstock, IL

Overall reviews at Sue Ryder

3.0
Sales Assistant | Islington | 19 Jan 2016
Proven Experience
Management wise train people but do not overload them with stress because of the made mistakes if not trained, taught or even shown how things are done or is to be done then have a go at them for their mistakes bringing on stress Thinking the workers knows it all They should also listen to others ideas, perspective views and suggestions for improvements and for the development side Don't accuse and blame iour not any different or better Don't think your any better or any different if you don't have any understanding, patience to train or teach or even give time to hear and listen as well as read from what other staff has got to say Being honest and trustful or truthful is what they take as for the persons good behaviour and character under their feet is not a solving problem issue Not listening to others ideas and suggestions as well as creative sides is not a problem solving and keeping distance from them Not knowing or understanding how to train staff or new staff Equal rights is just a told tale stories which there is no equal rights No alternative ways for solving problems, issues and even accepting any one else's alternative thoughts either What I have learned was that the management could be a lot better if listened to others and accepting what is provided by others The most enjoyable part is the more motivation and more active in the job roles which should be taken down into account No database record keeping is involved for what is in
3.0
Student partaking work experience | Peterborough | 30 Jun 2016
Productive and friendly working environment
When I pertook work experience for 15 hours per week at Peterborough Sue Ryder charity shop (crownland Road, Eye), the tutors from college gave me a chance to demonstrate my skills or knowledge in the shop with all of the customers and the people who worked there. This was the first opportunity I had as I previously did not have a job or work experience whilst I was at secondary school, but since I have attended this placemnt for two days, it has slowly increased my confidence in order to improve my weaknesses. A soon as I enter Sue Ryder, I would go up to the work colleague to ask what work do I have to do nd after I finish all of my tasks I would work on the bigger tasks than the smaller tasks or I would display/stock the products neatly in the right place What I learned whilst I was at my work placement are that I would be able to deal with customers by giving the right answers to the customers, taking care of the products when shifting or moving them to the their rightful place and working as a team in order to get the work done quicker. Most of the tasks, I had to manage myself which then allowed me to think how I would get the work done quicker in order to move onto the next or ask a member of staff what I need to do next. My co-workers were friendly as they would help me if I needed anything and the manager gave me the right advice when I reported about breaking a glass accidently. The most enjoyable part of the job was talking to my colleagues if I ne
ProsLong lunch hour and short breaks
ConsNot trained for the products price and where the placed are within the store.
5.0
Retail Sales Associate | Pocklington | 9 Feb 2015
Sue Ryder
Volunteering for Sue Ryder has helped me develop my customer service skills and has made me more confident. At Sue Ryder I work on the till serving customers, taking donations, sorting though the bags of donations, answering the phone, inputting data into the computer and ensuring the shop floor is tidy. On a typical day at the shop I will arrive shortly after the manager has opened the store and the first thing that do, after putting my coat and bag in my locker is to, sign on to the till and put my volunteers badge on. After that if there has been a rush with donation being dropped of I help sort through the bags while I serve customers, this is what I usually do all day. Unless the phone rings and I need to answer it. There can roughly half a dozen to a dozen bags dropped of at the shop in a day, sometimes in one morning. When a donation comes in to the shop I will ask the person if they do gift aid with us, if they do I will copy their details from their gift aid card to a gift aid sticker and also make a log of any donations brought into the shop in a book. When the shop is quite it is the perfect time to do a shop sweep and make sure that all the clothes are on the hangers, facing the right way on the rails and there is nothing on the floor. When other volunteers around to work the till I can go on the computer to input the daily gift aid sheets and set up new gift aiders on the computer, as well as finding a gift aid number in the computer if someone has not brought t
5.0
Care Assistant | York | 18 Oct 2015
Fun and Dedicated Workplace
There was around 50 residents who I attended to at some point during the day. In the morning I would help to deliver personal care to around 7 residents, which included; washing them in the bath, dressing the resident and made sure they were in suitable appearance for the day. I would give them their medication usually three times a day; morning, midday and evening and this would often be given while I was feeding the resident. I would continue delivering personal care throughout the day with making sure the residents personal hygiene was the best it could be was the optimum motive of the day. In the evening I would help to change the residents into bedtime wear and then using hoists put them into bed. I learned how to communicate in other ways than just verbally as many of the residents didnt have the ability to communicate verbally and as it was key to develop a relationship with others it was key to converse with them through body language. Management was extremely efficient as all the care assistance were led by a nurse and the nurse would give clear instructions on what needed to be done throughout the day. Team Work was also very efficient as it had to be inbuilt to ensure the safety and wellbeing of patients. The hardest part of the job was having to deal with the death of some residents as this was very emotionally demanding, especially once relationships between residents had been made. The most enjoyable part of the job was being able to spend time wi
ProsProximity to my house
ConsLong hours
5.0
Admin | Peterborough | 28 Oct 2012
Enjoyable
A typical day will start with me getting onto the bus from my house to Peterborough and then once in Peterborough getting the bus from the city centre to the hospice. Once I get into my placement I start the day with either some photocopying or shredding once that has been done I ask my colleagues if they have anything that needs doing or if they need any help with anything. If nobody has anything for me to do I head down to the reception and see if they need help there. If I am not needed there I head back upstairs and continue photocopying or shredding until the person in charge of me gets upstairs. Once my manager is upstairs I normally do some filing while they sort out their emails and then we go through each email replying to the ones that need replies and deleting the ones that require deleting. Then at one o'clock we go and have lunch. I normally finish lunch a one thirty and do some more shredding or photocopying until my manager has finished their lunch at two o'clock. We then make some purchase orders up and chase up people through email who we are waiting for replies from. My day normally ends at three thirty and I head home until the next day. I have learned how to double-side photocopy and photocopy onto coloured paper. The hardest part of the job is not knowing if there is going to be any work for me once the placement is finished. The most enjoyable part of the job is being there and knowing that in some small way I am helping people.
Prosfree tea, free coffee, discounted cans of drinks.
Conssometimes there is hardly anything to do, so i have to find something to keep myself occupied until something needs doing.
4.0
Volunteer | Chigwell | 22 Dec 2013
An excellent way to gain a headstart for the world of work
Every Saturday, I work in a Sue Ryder charity shop. My normal duties are sorting out charitable donations. I do customer service on the till and in the shopfront, I stock up the shelves and do display work. I have learnt many things since I started working there. Firstly, I have learnt that as a volunteer, it is important that I complete all of the necessary tasks in order to gain satisfaction not only from the manager but also the needs of the customers that I serve. Secondly, being a volunteer requires team effort to get the job done effortlessly, so that I will not struggle. Thirdly, I realize that working in places such as Sue Ryder has an impact on how we view things from a certain perspective, e.g. how we observe other customers' attitudes and opinions when you've experienced these yourself. So far, I have enjoyed being part of the Sue Ryder team.The most enjoyable part is being able to communicate with the customers as it allows me to gain more recognition for my service and for being part of the team. However, the hardest part is getting the tasks done alone when the manager or other volunteers are busy with their own duties. Overall, this is a great way in gaining some experience for the world of work and I hope this will continue to grow as I continue.
ProsReduction of past stress, time out from the home, team participation, customer interaction.
ConsAdded pressure of time for homework, spending money for lunch, missing out social events.
2.0
Healthcare Customer Service Representative | Arbroath | 22 Oct 2019
There are some lovely staff that work for Sue Ryder, the Head office are friendly and supportive and the service users were fantastic to work with
When I first started at Sue Ryder I was excited and very keen to the new challenges that lay ahead, however over time this was gradually knocked out of me. I had no formal induction and when I queried this with my line manager they told me that I'll pick things up as I go. There was a lack of consistency from my line manager i.e. communication, process, policies etc. if you asked a question or question why they did things certain ways, some of the responses I experienced were no explanation, waved off or you were made to feel that you were a troublemaker. So unfortunately I didn't learn very much from my line Manager as they did not seem interested in my or other staffs development and came across as very much focused to making money. The enjoyable aspects of my job was promoting the services Sue Ryder aim to deliver, to enable and support service users with their health and well-being, for them to feel safe and secure and to continue to live at home independently. Another enjoyable part of the job was building up relationships with the service users, families, working with external agencies, health professionals and other professionals was a good experience and learning curve for me. I have experienced better places to work as for me working at this branch and the culture I felt is very much if the face fits.
1.0
Community Assistant | Arbroath | 6 Dec 2016
Great at first but watch out!!
I was a Sue Ryder Community Care Assistant. I absolutely loved this job, I actually genuinely cared for all the people on my route. I worried about them when I wasn't working and visit them now I am no longer with Sue Ryder. I found it was all about the money with this company, they don't care about the level of care given just as long as someone has gone in to see a service user. Many times some of the other carers did not bother doing anything, one woman with dementia was left all night in her clothes with windows open as the girl couldn't get her to move. She did not call for help or tell the other staff, this girl the next few days got to show new people how to do the job!! I had a great route and without any notice this was changed to working till midnight, with children this was impossible, The amount of staff turnover shows people do not stay, it is a shame as properly run eg. listen to the staff this would have happy staff and happy service users! I would not employ a Sue Ryder carer to look after any of my family, some are good but some who were employed think it's easy to do as little as possible. As they are so short staff no one gets reprimanded and so the lazy ones stay and the hard workers do everything and then leave!
ProsGreat service users, varied job
ConsManagement don;'t listen, route changes without consultation, long days, no support, company takes on anyone as they are desperate for staff
1.0
Manager | Stroud | 6 Sept 2019
9 out of 19 Managers have the Gloucester/South Wales area in the last 5 months
I worked for this company for 5 years.Over that time the work load has tripled and the salaries go down each yr. There is no support from above management. If the area manager takes a sudden disliking to you, other staff are offered promotions if they make up false accusations against you even if those staff steal money and donations from the company/charity. At the last managers meeting I attended 4 managers was crying due to stress, area manager response. we are here to help the hospices yet they claim £400 a month in travel and hotel expenses on top of their decent salary, while some managers work a extra 15 to 20 hours a week unpaid and dont claim travel expenses for managers meetings. The meetings are pointless and a complete waste of the charities money. No retail company would waste money on managers meetings when we have email,conference calls and google hangouts. The Area manager can also stop or hold your wages and pay you over a week late without even telling you! If you are willing to tell the area manager how fantastic she is you will be ok. Maybe other areas in the country are different. Your employment is not secure with this company. Ive worked as a retail manager for over 25 years and never seen anyone treat staff so poorly. First managers meeting in 2019 you we had to tell the area manager your star sign..!!
5.0
Volunteer | Peterborough | 13 Jan 2013
Productive and ideal workplace
I did a wide variety of different jobs like collecting donations from customers who are or not signed to the 'Gift Aid' scheme, disposing full rubbish bags into the skips in the spare room, wrapping up ornaments ready to be taken to another charity shop partnered with Sue Ryder, transferred full 'rag bags' of clothes from the clothes department to the collection point, checked and made sure that there weren't any Gift Aid errors that the customers have signed up to on the computer, put labelled stock onto the shop floor and labelling stock. The management was excellent and they encouraged me to do the job properly, the co-workers were great and a helpful hand if I was stuck on a particular task, the hardest part of the job was that you have to figure out and think what you would need to do next as a job like tidy up the clothes department if it looked untidy to the public eye, the most enjoyable part of the job was making new friends and experiencing retail experience for the first time, I have learned key skills like co-operation; communication; teamwork; enthusiasm; thinking; and being able to work independently. A typical day at work is displayed in the first paragraph above.
Prosunlimited tea and coffee facilities, able to decide your break hours, friendly environment and enthusiastic people
Consonly get 15 minute break and half an hour lunch

Questions and answers about Sue Ryder

Why did you leave your job at Sue Ryder?
Asked 23 Mar 2017
Wasn't made to feel welcomed back after furlough! I have a disability and although more at risk from covid I was expected to work behind scene at start of first lockdown while rest of team didn't
Answered 11 Oct 2021
Reason i left was a rude shop manager when she was around her favourites she liked to be rude and put people down in front of others
Answered 17 Mar 2020
What should you wear to an interview at Sue Ryder?
Asked 3 Mar 2017
Relaxed so comfortable clothes and interview was a very nice experience.
Answered 19 Sept 2019
Smart casual
Answered 19 May 2019
How are the working hours at Sue Ryder?
Asked 13 Mar 2017
In care they would happily have you work every hour of the day. No regard for Carers wellbeing. Can finish at 11pm and start again at 7am.
Answered 27 Sept 2018
We usually do twelve hours shifts on a monthly basis.
Answered 11 Jul 2018
Hi what would be good to wear for a interview
Asked 12 Oct 2017
Always wear suitable clothes.
Answered 11 Jul 2018
As long as your prcenterble and tidy I think that's fine
Answered 2 Feb 2018
What are the working hours? and is there any weekend work available for students?
Asked 2 Mar 2017
Hours are issued according to store needs and Saturdays i believe are shorter hours. All volunteers are welcome as this is unpaid work
Answered 13 Sept 2017
7 hours and not sure about the weekend
Answered 15 Aug 2017