Only worked here for a few months. I got the job instantly as I was recommended by a friend who had worked there for a while and they were desperate for more stuff. This friend had always told me how bad it was to work there, but I needed some income and took up the offer.
I don't even know where to begin with this.
Firstly, I started working there not knowing what my salary was. I had literally no idea. I asked a team leader (the team leaders at my superdrug were lovely, I had nothing against them) and they asked me what my friend was paid and how old I was. I stated and they said I'd get paid £6.90 (the same as her). On another day, I asked my manager when I'd get paid, because, you know, I was literally told nothing about my role. They replied with a comment along the lines of "are you really needing to know urgently, are you in a rush to get your contract?" like yes, of course I am, I'm literally working here. I had to wait pretty much 2 months to get paid.
I never had a proper interview. A couple months into working there, the assistant manager told me to come into the office and do the interview because head office were asking for the paperwork. This was sprung out of nowhere. They answered 90% of the questions for me and put a fake date for the interview (they put a date that was around 3 days before I started working there) and then sent it off.
Staff would watch the manager do pretty much nothing while she would get annoyed at everyone. The assistant manag
When I was working at Superdrug one of the team managers told me that you are allowed three instances of sick leave in a financial year.
She then proceeded to tell me that in order to make the most of this rule, three times a year all of the managers faked back problems in order to get three weeks sick leave a year.
Pretty soon after that I got some kind of really bad infection which caused me to be experiencing vomiting and nausea every single day for three weeks. I had a note from a doctor and blood tests saying I should under no circumstances be expected to work, but due to pressure from my managers I was forced to work many days during my illness, and because they were sporadically forcing me to come in by threatening my job, instead of my sick leave counting as one incident it counted as many.
As a result as well as losing almost 18lbs and being the sickest I had ever been in my life, I was now having to face being unemployed as well.
There was no effective way of contacting my managers because we were not given emails or phones numbers to call, all we had was a whatsapp group which you were not allowed to use to say you were ill.
the only way of contacting managers was to call the store which, 90% of the time nobody would answer. You would then be blamed for not giving notice despite the fact that you may have been repeatedly trying to call them for hours.
When attempting to book a week of holiday, I had to talk to four different managers before they actua
Prosgood camaraderie between younger team members, some nice managers, meeting/helping customers
Horrible place to work. Stuck on the till 9 times out of 10 whether you started working there 2 weeks ago or 2 years ago, nobody seems to progress everyone just stays in the same role no matter how good a worker you are. The customers can be horrible and disgusting towards you which can really tip you over the edge when your stood there for hours on end having to be polite and smile regardless of the customers behaviour. The company put too much pressure on staff to push points cards, star buys and now Superdrug mobile, then if a member of staff does a great job on selling and signing up points cards, there is no praise but more like "Great, now do it again."
Hours are also terrible, they employ too many people so that they can spread the hours thin so they don't have to pay for breaks. Most days there will be 3 people a day each doing 4 hour shifts, basically tagging one another off of the till.
Unless you are a manager or supervisor, you cannot open your till without a cash transaction, you can't process a refund or exchange, change a price if the tag is wrong and you can't void an item over £5. If you void an item under £5 that accidently scanned twice or the customer doesn't want anymore (including 5p bags) you need a supervisor or manager to re print your receipt and sign it. There is 0 trust in their staff at this company and it has got worse over time, it is embarrassing to have been there for nearly 4 years and have to stand there waiting and apologizing to my custo
Pros30% off own brand products and 10% off branded products
ConsLow pay, no progression, long till shifts, bad management, untrustworthy company, terrible hours, too much pressure on till staff, no trust put into staff
A thorough way to gain experience from a first part-time job.
Superdrug PLC. Is a company which, in my almost 3 years of experience working there, has made some significant changes to how the business is ran. Changes such as "click and collect" services, mass shop re-fitting and re-designing, free in-store WI-FI and a Superdrug radio with a presenter specific for Superdrug stores.
These changes, along with the stores upped security measures and ability for any workers to enter and win "employee only" competitions have made working at Superdrug a better place. I have enjoyed working alongside a handful of co-workers, the majority of which have been friendly and very helpful.
A typical day at Superdrug as a part-time Sales Assistant is relatively varied but sometimes predictable. The store opens at either 9 (Monday - Saturday) or 10 on Sundays, but work usually begins about half an hour beforehand to do safe checks, banking and general store maintenance (cleaning etc) before customers can enter. At opening time, tasks are set such as sales targets for weekly or daily deals and in some stores (larger ones) a rota of tills and other jobs are set. The day is very straightforward from then on, employees must stay vigilant of any potential thieves or safety issues and the main goal of the day is to sell and provide excellent customer service.
The hardest part of the job is dependent on which day you are working. On Sundays, stores have very few customers and therefore it is almost impossible to meet sales targets unless there is an
Pros10% branded discount, 30% own-brand discount
ConsLack of motivational benefits and minimum wage
Customer Service Representative | Belfast | 21 Jan 2019
Patronising Management. Mentally draining place of work.
An intense, power hungry management took every opportunity to talk down to and patronise staff. I felt like I was a child being lectured by a sad, spiteful teacher rather than a team of managing staff aiming to motivate staff and build their team morale. Lectured and talked down to for not pestering customers who only wanted a packet of crisps, to sign up to a loyalty scheme, and we part-timers were constantly compared to the sales of the full-time, more experienced staff.
Everywhere you turn in the staff rooms there are posters warning you about how many people are fired!!! for not abiding by the rules of the staff discount service. Literally, you cannot have 5 minutes to use the toilet in peace because the door a meter away from you is plastered with signs of "We will terminate you without hesitation. Your job is on the line. We are always watching you." Felt like I was in 1984.
Production-line style of work with customers flying through, a constant line of customers in the queue with only two tills to serve this stampede.
An overall very dirty store. Management more concerned with remerchandising and restocking than they are in ensuring the store is actually hygienic. I was chastised for taking the time to scrub the fridges storing drinks, sweeping and wiping down shelves with old pieces of candy that was scattered and stuck to merchandise shelves, and shouted at for not, instead just stocking up and closing for the night.
Manager has an awful, intimidating
A typical day at Superdrug consisted of starting the day making check of the stock and taking note of what is available, after this the stock would then be arranged on the shelves, depending on the day my job role could consist of working as a cashier which would involve handling of cash and dealing with the customer, other days could then involve the checking of stock and helping and aiding any customer who may have an inquiry or problem the. During my work experience despite being a short time i feel that i took a lot of experience away from it this being the improvement of my social skills towards customers, my ability to work alone or in a group as well as generally giving me an impression of how the work place actually is like. The management i found in the work place to be relatively polite and overall on the whole easy to work for however i did find that by me being young and on work experience they didn't give me the feeling that i was actually part of the workforce which i wasn't particularly impressed with. My co-workers were relatively in the same boat as me being that they were also on work experience like me, i had to do a lot of tasks in groups so i found that working with my co-workers a lot helped me to get to know them and as a result made it easier for me to work with them. The hardest part that i found with the job was the hours as i had never previously had any job experience a 9-5 shift i found to be rather hard though despite the long hours it was reward
Prosrewarding in providing help to customers, experience i gathered during workplace.
Conslunch breaks consisted after about 4-5 hours of work.
The crazy targets are what make us leave. Most people i know left because of this very reason. Everyday we are forced to sell starbuys! The goal is for 1 in 3 customers to buy one (strike rate of 3). If the strike rate is over 3 (target is not met) we are forced to buy them out of our own pocket to reach the daily target. We get so much grief from management if we dont perform well at forcing customers to buy £2 deodorant they don’t need!
On top of that we are also forced to register new beauty card members because theyre more likely to spend more. Once again, we get so much grief if we dont reach the targets. Its very hard to get new registrations, particularly in small towns where population doesn’t change and everyone already has a card or is not willing to participate in the beautycard scheme- but the company is delusional and chooses to ignore that matter.
In the recent years we were introduced to selling sims. Since 3 network is a sister company of Superdrug they decided to make some profit out of it. The sims dont work in Northern Ireland yet we are still forced to sell them and lie to customers. I seen on many occasions where managers bought a sim out of their own pocket to keep the area managers off their backs.
Year on year we are made to do more and more. We now all have to get social media pages and post regularly- this can be fun and many people do enjoy it but we already have a billion of other things to do. Lately they also introduced piercing services to ev
Luckily I have a friendly management team to help me get through, however the company itself puts way too much pressure on star buy sales and signing up people for beauty cards, with high expectations that will never be met unless you’re physically forcing a customer to buy. Head office fail to think realistically about what they expect, which leads to customers complaining because so much is being thrown at them at the tills, and it’s the sales advisors who get the negativity and backlash of it. The amount of pressure to push these items is unhealthy, often leaving work thinking negatively and worrying about job security after not being able to hit their unrealistic targets. The company only cares about sales, and not about how the environment impacts their employees. Often i dread my next shift because i just know i will face the same issue, beauty cards in particular. Most people have one, those who dont do not want one. How can we be expected to force people to register if they dont? There’s no reward for what we do achieve, only “do more”. It’s never good enough and often we are compared to other employees who may have reached a higher number than us. I do not get paid enough to deal with this much stress and pressure. I love my colleagues but the company seriously needs to reevaluate these targets. Customers will sign up or buy if they want to, dont pressure us or scold us if they dont! That is not our fault and we shouldn’t feel so stressed and exhausted after a simple
ProsFriendly co workers
ConsDamaging pressure, low pay and never made to feel good enough
A typical day for me at work would be as following. I am to start off on the till. Here is where I deliver excellent customer service to the standard set by Superdrug and to ensure that the service was quick and professional and the customers leave with smiles and positive experience in Superdrug. I am then taken off of tills when its change over time and from here I am to do the following tasks depending on what is set on the day. I am to distribute stock from the warehouse and the draws which are situated on the shop floor as I am doing this I am to remain open and aware of the customers of their needs and requirements and a general acknowledgement of their presence i.e. welcome them. Also I am to do date checks, price checks, and security checks throughout the store. Then I am to undergo a process called facing up, where as a team we are to ensure all products are presented neatly, in the right places for the next day of work and the store is all tidy and clean and look presentable for the next working day.
From working in Superdrug I have learned a number of things, I am now first aid qualified and I am fully health and safety trained upon all areas of retail. I have been awarded level 1 and level 2 academy in retail this means I have a further knowledge and understanding of the products we sale.
My management are easy to get on with, friendly and very helpful to each of their employee's for example if I was to request extra hours they would try and adapt the rotas
The company are bothered about one thing: star buys. It is all about how many you can sell, your shift basically consists of standing behind a till repeating yourself like a parrot. If you do not sell enough star buys overall for the week then you'll be given a recorded conversation as the company so insists (as it is of course your fault if customers did not wish to buy them). Customers are for the most part not interested in purchasing these goods, and if they were they would've likely selected them for themselves. Most customers are disinterested when being offered star buy products and some make it abundantly clear they find it annoying being asked at all. Being as we are in the middle of a pandemic and remained open throughout national and local lockdowns, as superdrug is classified as an essential retailer, I do feel the company shouldn't have been pressuring staff to sell products which were non essential as that goes against the whole essential retailer aspect of being allowed to remain open for trade. They pay you until the store closes, but you cannot leave until the manager or whoever is on duty has cashed up and you have all signed out together. You are required to spin a dial and you either get no search, pockets or a bag search. So potentially you could be waiting for everyone to empty the contents of their handbags into a tray to check for theft before you can go home. I have no problem with being searched at all, but not in my own time 15 to 20 minutes a day a
Worked here 2 years and at first it was alright but then people show their true colours.
Team leaders do what ever they want - which is no work at all and leave other colleagues to do all the work! And get away with it all the time.
forced to achieve targets in a non enticing positive way only with no benefits for yourself only to make management look good with no appraisal for the work you do,
Unfortunately putting up having to work with bullies who aren’t even disciplined for the stress they put people through, as far as having them quit cause they refuse to work with them.
let go if you do something against the books but apparently different rules for different folk since mangers and team leaders get away with some much against the book things they do.
HIGH employment turnover and yet the issues that have them leave in the first place aren’t resolved.
college is a joke to them they don’t care that it comes first and assume the job which can easily be replaced does
Personal life never taken into consideration and act like the job is 110% life and all that matters.
pay never done right and will send you having to ring payroll back and forth just to get it done cause some management are lazy,
communication is a myth in that place , there lacks clarity in knowing what to do and if something is done wrong the blame is put on you even after you’ve had to nag people on trying to get a task to do.
work conditions are terrible , having a bad back and cuts is norma
ConsLeaving at 3 am, comeing home with dirty knees from dirty floors and bad back
* A typical day at work
A typical day at work often consists of maintaining a store environment that is a pleasant experience for customers, employees and employer by doing wide range of work, such as paper work; supervising employees; managing cash; ordering stock, payroll, and marketing and promotion and securing the store upon closing .Also had to deal with customer complaints, employee work delegation, staff shortages, equipment failures and other unexpected things that occur in a retail environment. Usually normal day was 8 to 10 hours long, sometime even more.
*What you learned
I started to work in Superdrug as a sales assistant in 2004.Since then, I learnt wide range of skills by myself as well as attending for training program including how to work as a Cashier, how to work the delivery in efficient way, how to provide the best customer service, how to order stock using HHT( Hand-Held Terminal ), how to do paper work, how to do promotion change, the best way to work in a team, how to do cashing up, banking and many more. I had a chance to became a team leader in 2009 and became an assistant manager 2013.During that time I was fortunate to attend a program called retail management training.
Since I joined the Superdrug, I worked under different management in different stores. They all are great managers. They had different management and leadership styles. But I managed to grab the positive qualities they had and make my own style which suit for me
Questions and answers about Superdrug
What is the interview process like at Superdrug?
Asked 15 Apr 2017
I had an interview of Friday for the Christmas Temp position. The manager wasn't very friendly and spent about 10 minutes asking me questions. I checked my application online yesterday and it said the review status was closed. I rung up today enquiring about if the position has been filled and the manager was blunt and sounded like she would rather be doing something else than answering the phone.
Answered 27 Nov 2019
They use for a day work and they say that they will get back to you and you nver get a response back and they dont even take wnyone on at the end of it .
Answered 29 Sept 2019
How should you prepare for an interview at Superdrug?
Asked 22 Mar 2017
Dress smart casual be polite at all times and answer questions if need be when and were possible if need to know anymore about the job and what it entails
Answered 26 Sept 2019
Be outgoing..friendly..eagar to learn
Answered 26 Mar 2019
What is the working hours
Asked 10 Jun 2017
Hours are not consistent. Constantly changing and always asked to do extra, even on the day. One week you will have 8hours the next you could have 26. Rotas are always changed without being notified by management resulting to people not turning up or coming in at the wrong time.
Answered 20 Aug 2018
Put it this way they don't think twice about phoning you up on your days or weekend any time day or night or if your a Driver even if you have worked your maximum break they can and do get around that but not in favour of the driver's I left because I will not break the law .
Answered 10 Jul 2018
Does Superdrug require pre-employment background checks? What kind of background check does Superdrug do and how long does it take to complete?
Asked 27 Mar 2017
Yes they do and it takes 20 minutes
Answered 28 Feb 2019
Yes Superdrug does do background checks to make sure that you are honest.It also checks your references it would take a few days.
Answered 25 Oct 2018
What should you wear to an interview at Superdrug?
Asked 3 Apr 2017
I wore jeans, T-shirt and a blazer with smart trainers