Customer Service Representative | London | 14 Nov 2013
Personal Statement
I have a strong career background in Customer services with over 7 years experience. This includes working for Tesco Storers plc and Post Office, as a Customer Service Assistant. This role I have fulfilled enthusiastically by exceeding customer expectations with the services I provide while making sure I am abiding with the policies of our company. Due to this I have been commended by management for my professionalism, productivity and quality of work whilst abiding to policy and procedure, and seeking out knowledge to assist in this role. This is reflected in my call monitoring reports, customer service desk and probationary reports. As well as frequently winning the award for the CSA of the week award due to my performances above and beyond required level of service.
Working as a Customer Service Assistant, has greatly enhanced my knowledge and skills of working in a strong customer focused environment. Being the first point of contact for our organisation I feel it is very important to make sure the customers’ needs are met accordingly in line with our policies and procedures. My role entails dealing with a wide range of areas ranging from complaints, refund requests, mystery shopping and abusive and drunkard customers which has given me a key insight into the key customer areas of the organisation.
In my role of Customer Service Assistant, I am constantly required to resolve any queries or problems our customers and stake holders have, which can range from deal
My overall experience with this company has been negative, so lets begin with the cons.
Number 1: The lanes are messy.
The first thing you will notice about working at Tesco Warehouse is just how messy and un-organised (near enough) every single lane is. I worked on picking and I had to put products into the right cages, sounds simple, right? well it should be, but good luck finding a cage with the right number on it because they are all jumbled up and miss placed, cages are thrown around like ragdolls and almost all of them are heavily damaged and un-usable, not only that but the mechanical trolley you use is rather bulky too. So getting through some of the lanes is like crawling through a claustrophobic tunnel where cages are so narrowly spaced apart it's hard enough just walking down them, never mind dragging a big machine down them, it's an absolute nightmare.
Number 2: The company's standards.
Now if all of that wasn't off putting enough, The company expect you to reach a performance total of 92% per day (this works by timing you on how fast you perform each assignment they give you) to reach this goal you would have to keep going non-stop until you're ready to go on your break or lunch which is at anytime you want, which sounds good at first, but if you have your break early on in your shift it runs down your percentage like crazy and the canteen (which you have to pay for) is only open at certain times. So in reality, the choice is merely an illusion. If you d
Prospays well
Consyou pay for canteen, unfair workloads, faulty equipment, Chaotic and overcrowded, messy lanes, little organisation
Throughout the Covid plan-demic I lost my stable high paid job, so I had to do something in order to keep my home and pay my bills. I decided to work for Tesco’s as a last resort, to my surprise it was most definitely my top 2 worst job of all time. They literally have a 15 year old
(who’s really 24) running the Dot com department, her communication skills are nonexistent, and she’s also has passive aggressive nature about her. The Dot com manager doesn’t respond to any messages or phone calls, and only reaches out to you when she needs you for overtime because the team are so under staffed. As an experienced manager who has been a manager for several big brands, this type of management is outrageously insane poorly ran, and unprofessional. Honestly I cannot comprehend how this person was even promoted to be a manager in such a large turnover store. I applied online and didn’t hear back from the Tesco’s almost three weeks, however when I finally got the call, but was left with a voicemail, and I was asked if I’m still interested in the job, and if I could get in touch ASAP. The Dot com manager never left a contact number for me to return the call, so I literally had to walk into Tesco’s and ask what happened, and if the job was still available. When I arrived I was asked If I could attend an induction without an interview, I was a little shocked as it’s protocol to have at least a chat before you decide to take a job on. Two days later I attended the induction and most of i
ProsThere are none
ConsPoor pay, no communication, stressful, ungodly hours, ungrateful management
Working on the checkouts is not bad if youre okay dealing with customers. Can't get to know your colleagues as youre separated or warned whenever you even ask a colleague how theyre doing when theres no customers. This rule doesnt apply for team leaders though as they can chat to each other and go on phones as they please in front of customers. They don't even have to help their team promptly as the job title might suggest opposite. Instead they are chatting and youre left waiting with a customer at a till looking like an idiot and dont know what to do. Youre lucky if the customer waits around for the situation to be resolved. Your breaks are often forgotten about even when the shop is quiet and the leaders have nothing to do. You have to ask when your break is when its 4 1/2 hours into your shift and you haven't had one yet (law to have 15 minutes break every 4 1/2 hours or 30 minutes every 6 hours). On some days you get your break when you've only been in 1 hour and the rest of the shift drags. You will not receive positive feedback from anyone if you have done well. You will however get pulled into the office and get penalised for small mistakes which become diciplinary meetings and 'investigations' with the manager. They will also make unwanted remarks about your personal life and how you should be to them. You can tell your union rep about management bullying or harassment but the most they will do is just make you feel at ease during a meeting that you at least wont los
I used to be a security guard for Tesco. What happened next was having this huge motivation slowly crushed into the abyss. The beggining of the end is how I describe it. endless shifts, hours on top of hours, but very little to see of the real stuff - wage, very few days off, 2 weeks in a row working 8 hour sometimes 12 hours and yet i hardly got to see or enjoy the tiny amount of pay of minimum wage. Paid less than staff per hour which is unfair.
By the end of the 1 year spent across several stores my back was breaking, my feet were becoming numb with pain, I was needing more and more sleep to overcome the previous day until it was literally in a toxic live to work cycle. I was in so much pain from standing all the time, after finally getting a way out of the mess, getting fired came as a blessing, it has taken a further 2 full months for me to properly recover my health and i finally get to sit down and not wear that wretched suit, it's incredibly liberating, I feel alive again and that's all that matters. I felt myself becoming zombified before and it was ruining my life, feeling forced to be there just for marginally-better than welfare level of money, it took way too much to break a £1000 a month. A decent wage would be 3 to 6 grand a month take home which would allow saving for property and start a family
It became a split decision between "do i want money for doing this" or "do i finally want to sit down" and the latter became more important to me. There is obvi
The company is a JOKE!, the management Team are a complete farse, bunch of lazy incompetent arrogant nasty people with the worst people skills I have ever come across and are paid far too much money for the work they do.
Staff wise you will find some generally nice down to earth people, however there are also the bigger percentage of useless lazy lieing people who make your job a lot harder by not completing there tasks/work load per shift and just leaving there duties Uncompleted which you then come in behind them and are told to finish there work plus your own duties in a smaller time frame with no help from the management what so ever, you will get the (How are you getting on!? ) line they love to use every 5 minutes from the management as they walk past which basically means Hurry up!...
The organisation of the place is very poor, uneven work load distribution per worker for the time frame of your shift makes it impossible at times to complete your tasks and fit in breaks if your on a shorter than 9 hour shift.
Equipment required to complete your tasks are most likely always faulty, or left Whithout charge, no batteries, broken, no signal etc and you are told to just get on with it if you report such matters to the management and make sure everything is done before your shift ends.
Holiday days can be hard to get granted as there is a lot of staff members. You will also receive phone calls on holidays asking if u want overtime, and will be contacted when your
Like with many things take what I say with a pinch of salt.
TL;DR - I would advise you avoid, you may find the wage initially to be great if you get past your probation, but that feeling will fade as it did with me. Staff are made of a handful of friendly, decent human beings and the rest with robotic, soulless husks. The ratio for agency to employed staff is staggering with the turnover also reflecting this.
Assuming you go with the company and not agency the day usually consists of one of 4 shifts: 6am - 2pm, 10am - 6pm, 2pm-10pm or night shift which is 10pm - 6am. A typical rota is a week of earlies and one lates with mixed days off. Sunday is the start of the week so your days off can be shafted by this.
Your typical day is picking, a job which dependent on what department you are in may be mechanised with long trucks or by foot. Picking itself is not hard but the rate and pressure to perform is there. You are constantly put into conflict by a toxic environment of pace and impatience. Other staff will rudely cut in, block lanes with their ignorance and show general disdain that you are doing your job correctly and not rushing it like they are. As people WILL rush about to hit rate, the awareness of safety goes down. People bump into each other, trucks that carry loads can seriously damage if not kill others do a lot of near misses, all of this is usually hushed if not ignored. In regards to your own health, you will harm yourself if it be physically with lifting
4.0
Kierownik zespołu/Team leader (m/k) | Maidstone | 26 Nov 2015
Tesco Stores Ltd . Maidstone,UNITED KINGDOM
W 1955 roku, w magazynie Fortune pisano, że przeciętny menedżer wyższego szczebla „znajduje się pod nieustanną presją czasu”
Mamy rok 2015 i szybkie tempo działań w biznesie jest śmiertelnym wrogiem rozsądnej przewidywalności.Dlatego do pracy przychodziłam nie tylko wcześniej ale i z wcześniej ustalonym planem działań w miarę możliwości elastycznym.Gdyż pracownik miał prawo zgłosić swoją uzasadnioną nieobecność do 2h przed rozpoczęciem pracy.
Rota czyli harmonogram pracy był opracowany na miesiąc z góry przy uwzględnieniu urlopów. A w listopadzie nawet na 2 miesiące do przodu przy czym w grudniu nie udzielano urlopów nikomu. Ustalając rozkład czasu pracy pracodawca pamiętać musi również, aby zachowane były nieprzerwane odpoczynki dobowe, co najmniej 11 godzinne i odpowiednie odpoczynki tygodniowe, 35 lub 24 godzinne oraz o wszystkich ważnych ustaleniach dotyczących pracy zmianowej nie odbiegajmy jednak od tematu,dodam jeszcze tylko,że
w okresie świątecznym firmy zawsze sprawiają wrażenie bałaganiarskich.Ale my byliśmy przygotowani
Po wejściu odbieram sprawozdanie poprzedniej zmiany,sprawdzam dostawę ,zgodność dokumentów ze stanem faktycznym,telefony potwierdzające dalsze to normalna rutyna by sprawdzić jakim czasem dysponuje pomiędzy 1 a kolejną dostawą Później następowała automatyczna aktualizacja harmonogramu przy uwzględnieniu osób niebecnych i szybkie przetasowania .Następnie przydział obowiązków i sprawy bierzące .
W czasie pracy mieliśmy trzy półgodzinne przerwy
Pros10%Karta rabatowa na produkty nabywane w supermarketach Tesco na terenie całego UK, Akcje firmy, ekwiwalent za pracę w dni ustawowo wolne od pracy, stołówka pracownicza z tanimi posiłkami, bonusy rabatowe na poszczególne produkty, rabatowe kupony na wizyty w kinie i innych ośrodkach kultury, parkach rozrywki etc
Conslikwidacja średniego szczebla zarządzającego
4.0
Customer Service Representative | Runcorn | 26 Feb 2017
Good place to work, Nice atmosphere. Challenging.
Typical day at work varies on a daily basis. Some days are more challenging than others depending on what type of queries that have to be dealt with when customers call up. I have a varied job role; dealing with pay monthly customers and their accounts which includes bills and taking payments over the phone updating personal details,allowances,number transfers,upgrading contracts,taking new orders,cancelations,store calls, also handling the most sensitive cases where the account holder has passed away or a family member has passed away who was on their account and this needs to be handled with care, sensitivity and empathy,. Also pay as you go customers which is a bit less regarding accounts as they dont have one set up but still deal with top ups,credit, and transferring of money and number transfers. I also deal with handset support so booking in faulty handsets,repairs and general trouble shooting. I have extended on my customer service knowledge and skills,learnt how to use a range of different computer software and systems. Iv also learnt to problem solve under pressure as per customer queries and can deal with the most difficult situations, either a deceased customer, someone who is having personnel difficulties or a very upset,angry and frustrated customer. My team manager is a great example of how a manager should be he keeps team moral going, is supportive,encouraging,helpful both on a work level and a personel level.Hes always there no matter what and will go abouve
Prosfamily discount on contracts, £1 lunch on a monday, activities on special occassions like haloween, christmas, children in need and bank holidays double pay for sundays.
Conshaving to work both sat and sun for the lat 2 1/2 years, which is now making an impact on my family life, as i dont get to spend quality time with my family, partner, children and grandson, also having to book holidays 1 year in advance as its very difficult to get any time or weekends off, which makes it almost impossible to make any arrangements if there is birthday, christining, wedding, plans with the family like days out that have a few months or weeks before happening.
The hardest place to work in retail ever! Apply with caution!
If you like to be put into the deep end, then this is the right place for you. If you don't like to be moaned at 24-7 then run quick away and apply elsewhere.
Ok maybe its abit over the top but seriously it's not a joke IT IS A CHALLENGING PLACE TO WORK.
You will be working a lot of hours. If your working early shifts it will be 6am starts finishing at 3pm in the afternoon. If your working a late shift it will be 3pm to 11pm. Some might shut at midnight.
If you are working night shifts it will be 10pm till 7am.
You usually have a team of 6 to 10 staff members 1 to 4 team leaders 1 deputy manager and 1 store manager. Depending on how much money your store takes in the more staff and support you will have.
However when it comes to hoildays and absences it will be most challenging to work in the environment as there will be loads of overtime but not enough to cover most hours. Where you are left with huge queues and difficult customers that you will have to face on shifts. The job can be very stressful too.
The good thing is it is set hours to work and your working in a smaller shop. The other challenging thing is getting delivery in and out the shop without blocking an aisle as the shop can be a funny layout you have to get pass customers while bringing in stock.
You got to learn everything and be everwhere on Shopfloor as you do get told off for any reason if there's been a complaint or failure to complete a tasks. E.g not filling essential stock out
ProsPay, convenient
ConsLong long long hours, less social life, stressful, same routines every day
Questions and answers about Tesco
What part time hours could you work
Asked 2 Sept 2017
Tesco Southport store security duties 3 hours a day and all you can eat in the bakery section.
Answered 15 May 2022
Part time hours on security duties 3 hours a day and all you can eat at the bakery section.
Answered 15 May 2022
What are some tips for doing well in the interview at Tesco
Asked 18 Apr 2017
Tell them under no circumstances are you giving your trade union membership up,
Answered 7 Feb 2022
Applied for customer assistant in a Tesco express.
Interview started with “tell me a bit about yourself”
Then 6 categories with 1 question each e.g adaptability, leadership, teamwork.
Questions I got asked were
“When did you go above and beyond for a customer?”
“Talk about a time you were under pressure”
“Talk about a time you worked in a team”
“Talk about a time you had to adapt to change”
“Talk about a time where you had to meet deadlines”
“Talk about a time you had to explain something difficult to someone”.
They then asked me some questions about myself such as my location, availability over Easter/summer as that’s their busiest period etc. Was quite an informal interview and I got on with the managers really well so I felt at ease. Wasn’t intimidating at all.
Answered 28 Jan 2022
Can I reapply for a job after being made redundant from Tesco
Asked 30 Apr 2017
Yes but don't mention that you are a trade union recognition activist.
Answered 6 Feb 2022
Yes ok fine fot
Answered 27 Feb 2020
Why did you leave your job at Tesco?
Asked 15 Mar 2017
The security at Southport Tesco is somewhat bordering intimidation of the staff , Only worked a week there
Answered 13 May 2022
The manager there is horrible and he bullies people Im constantly told to hurry up or speed up and I'm threatened with being fired and I can't do it anymore it's making me feel depressed I feel like a burden to all my colleagues who work there
Answered 10 May 2022
What would you suggest Tesco management do to prevent others from leaving?
Asked 15 Mar 2017
Bring in the trade union and get to the negotiation table for better pay and working conditions for all.
Answered 6 Feb 2022
Treat their staff like human beings. The intimidation, bullying, slacking off, and stress they cause is not worth working for a measly £9 an hour.
