This job consist of house keeping, consumer experience, CRM, building new potential relationship whilst maintaining existing, business development, business analysing, target driven, adhering to brand focus, briefing the team, coaching team, stock management to be kept on top and visual merchandising guidelines.
You work closely with the area manager to make sure your account is operating to meet set targets and drive commercial awareness. You will get regular visits from head office all over the world such as USA, Europe, China so its important to keep on top of the account, the team and know the business inside out. It is also a pleasure when you get to meet the visitors as it makes you feel you are valued and your opinion matters to them so they can understand how well the front line operation is working reflecting their strategies. You also have to make sure you adhere to the store and department manager to make sure you have building that relationship with them to get support.
Workplace culture is great, really enjoyed it as you meet great people along the journey and even though there are competitors from other stores, its all about working together as a big team in the city so the brand overall does not lose to an outside competitor. You drive the consumer to your brand only or sister brands if needed.
Hardest part of the job is when your a manager, it is hard to satisfy everyone's needs. You must make sure you are on top of it with product knowledge, bran
Prosgreat staff discount, pension scheme
Consmust be flexible, must work weekend, not a 9-5 job
It was an OK place to work to begin with and you get a large mixture of people of all ages to work with. The work is easy to learn and while there are official targets to reach, this is realistic and easily achievable for even the less mobile people.
Unfortunately, a lot of changes occurred with management and there was a culture of people being offered work based on who they liked best rather than the people who are best at their jobs. The people the agency laid off was very erratic and sometimes they got rid of the good people and kept others who were subpar. As a result, there was a culture of always being unsure whether we'd be offered work the following week and no-one speaking up about bad practices in fear of not being offered any more work. Also, the company was very disorganised and many customers were given damaged products or boxes with the wrong items or missing items in.
Health and safety was very lax and I ended up refusing work in the end due to having to spray cologne inside certain boxes when packing and with no adequate ventilation which resulted in us breathing an atmosphere of cologne all day which made me feel ill. I spoke up twice about this to management and was met with apathy and with the feeling that I was asking too much. No-one else spoke up but at the end of the day, I put my health before my job.
Both the agency and company were very opaque and kept us in the dark about our job-security. As a result, there were a lot of rumours spreadin
ProsBetter salary than a lot of similar roles in other places, free transport to work and back, not overworked, tolerant environment.
ConsClueless management, apathy towards health and safety, no guaranteed hours, very opaque and passive communication style, staff offered hours based on their face-fitting rather than ability, no career advancement.
Day to day job is easy and enjoyable. Its the extra bits demanded that are tedious and arduous to complete with no support or resources to do so. As they become part of your actual job there is no compensation for the extra work load. Work environment is dated and not fit for purpose so has become cluttered and can be difficult to find space to work. People are trying to change and upgrade but they are met with limited resources to do the job properly so important things are missed. Leading to processes not implemented properly or effectively, making the day job harder. The processes in place are out dated and have been patch improved when necessary instead of overhauling to modernize and be in keeping with other manufactures.
Wages aren't bad but are not reflective of the living wage for the area. 2 goody boxes a year and the staff discount on products is a lovely perk if you are a user of their brands.
They are willing to facilitate growth and development within the role but there are little to no Jnr management positions to progress too.
There is a great diversity of people working here. The people I've worked with directly are lovely and go above and beyond for their job.
Overall its been a bit disappointing working here but people are a joy and if you can just do your job its easy money.
ProsDiversity of people, Staff discount off products
ConsExpect to take on a lot more than your job role
Driving retail sales by motivating my team by leading by example. Developing my team via daily coaching.
I have learnt an abundance of skills and experience since being with Aveda, an example of this is transitioning a concession account to wholesale. I have also broadened my vocabulary and confidence in dealing with difficult situations and managing unwanted behaviours and encouraged behaviours.
Keeping my team motivated by engaging them and keeping them focused with goals/target involving friendly competition and ensuring working relationships are effective yet professional.
The hardest part of my job is the pressure to deliver results in turnover from previous weeks, months and years. On the other hand I work well under pressure and believe pressure is a great thing for a team to gel and perform together.
The most enjoyable part is to see my customers and knowing I have given them a shopping experience that they will remember setting an expectation. I also enjoy reviewing successes from results that have been achieved via hard work and team work. I highly enjoy developing my team members knowing that I have moulded them into their future roles. Since being Business Manager I have developed 3 members of staff from Advisors to Assistant Business Managers.
i found while working here that staff morale would be low and that comunication with management was a challenge.
The most enjoyable part of my job is working closely with my regular customers, at Estee Lauder we pride ourselves in making our customers look and feel more beautiful and with our great products and my makeup expertise I completed this successfully each day at work. I have also learned to manage people and a small team I have trained them in every aspect of the job but most importantly giving first class customer service. I love to work at part of a team I would plan events on counter and create activity with my consultant and set goals to achieve targets I get lots of satisfaction by planning and completing targets. I am highly motivated and pro active but the hardest part of my job was when the store would be particularly quiet and there would be a low foot fall of customers I had to get out there and make the most of that negative situation and be pro active. A typical day for me at work would be to plan my goals and achieve whatever target I had set myself and my team, have appointments booked and sit my customers down always approaching new customers and building my client profile.
The company to work for was very rewarding. A typical day involved serving customers and giving them the best experience to try and buy as many items as possible.
The management was some what supportive but did not get to see them or have my monthly update on success. I appreciate the lady who was in charge of me was in charge of lots of other stores but the communication was very poor. However whenever there was an issue within the work place they were there to support and resolve the issue quickly.
The workplace was not great, the store I worked in was Boots Guildford and the store management were so unprofessional, did not have time for anyone and made you do jobs which you were not suppose to do. The Estee lauder work place culture was amazing the whole area were always in communication talking about each others successes. There was lots of support and training given on each product.
The most enjoyable part was be working/dealing with the customers and giving them the outcome they wanted. The relationships you were able to build with the customers was great.
ProsGood company discount, supportive management when needed
ConsWeekends and bank holidays are a must and do not get extra pay. Commission is not amazing
Loosing pace with innovation - mis-guided management - blame culture
Initially excited to gain a Work Area Manager (WAM) position at this prestigious company, I was quicky dissapointed! Despite having daily meetings to add more & more KPI's to an already extensive list of daily measurements, there was no appitite to address the fundimental operational flaws; No SOP's leading to ill-thought out CAPA's - which more often than not negatively impacted the business elsewhere (..and the cycle repeats...). Replenishment of the pick lines was treated as an afterthought - despite being a main cause of pick errors. Solutions offered up to Senior managers, but sadly fell on deaf ears. They much preferred pointing the finger of blame, or adding yet more KPI's, rather than working colaboratively towards a robust CAPA. When there I was one of 4 operational WAM's (Goods In, Pick, Pack, Despatch), but for some reason there were 4 Operations Managers (2 Senior) too - all with differing agendas! - enough said. The Ops manager I reported into was simply out of his depth. Terrible culture. I had to leave after just 3 months - simply couldn't stand it.
ProsPay, discounted staff shop, canteen.
ConsStuck in the past, no unified CI strategy, blame culture.
I have always been passionate about the Luxury Beauty Industry.I've juggled my Career between an industry of Beauty working with ladies and a predominant male industry with Interior Design.
My experience with Lauder is pleasant and friendly. I enjoyed conducting Facials in the Salon with potential Clients using my skills as a Qualified BeautyTherapist.
I believed in the product 100% and use it at home myself so selling it was a absolute breeze. Estee Lauders motto: 'Bringing the Best to everyone you Touch' is what I loved to do, demonstate products to gain the customers interest and master the art of link selling more than one product.
I enjoyed conducting special events like make-overs or celebratory events at Selfridges Champagne Bar to engage our customers and make them feel like Queens.
The most enjoyable part of working for Estee Lauder was the interaction with my Clients and Team of ladies I worked with at the Counter.The many compliments received and the challenge of meeting our daily targets.
The hardest part was standing continuosly on your feet in high heels.
Estee Lauder is a great place to work. I have learned a great deal whilst at Estee Lauder. I have been a super power user whilst helping the company go through a successful implementation of the SAP system. I had to help test the system through 6 months of rigorous testing. Then teach the staff within the company how to use the system before going live. Then once live I was part of the trouble shooting team helping people to use the system and fix problems that would occur within the "hyper care " period. I have also learned that I work well under pressure and can handle hostile situations when they rarely occurred. My calm and welcoming approach has created great working relationships between my department and other departments we work closely with. The hardest part of my job is the Christmas period when the demand is very high and I have to plan and get the work processed ready for the warehouse to get out on time and accurately. The most enjoyable part of my job is the satisfaction of getting the ready on time for the warehouse to despatch to the stores in time for their launches.
A typical day at work involved preparing the counter & team for business making sure the counter and all the products on display were clean and the shelves were fully stocked to achieve the maximun of sales, making sure the team were up to date with their product knowledge to ensure we / they were all promoting brand awareness of estee lauder and any new product launches.
The most enjoyable part of my job was dealing with customers and knowing I made a difference to their day by changing their perception of what they expected from a beauty advisor, leaving perhaps with 1 / 2 products and just enough information to want to return to the counter on another day remembering my name.
The hardest part of my job was dealing with staff who were not passionate, seen the customer as an inconvience to there tea break / lunch time, and gave customer service at cash and wrap level. what I learned most was it's important to be a friendly and approachable manager but not to be there friend.
Pros50% discount on all products sold in the lauder group of companies
Conslong hours, 3 out of 4 weekends, bank holidays including boxing day
Great Corporate Culture, but Managment promotes seniority over education/skill level
I’ve been with Estee Lauder for over 10 years now. I started and served as a Temporary full time employee in the Information Systems department, for 2 six month periods beginning from July 2003 to July 2004. I then remained in the same position, but was paid under a consulting agency (Randstad) for approximately another year and a ½. It wasn’t until January of 2006 that I was hired as a permanent employee of Estee Lauder, here in the Payroll department, in which I still currently work. Since 2006 I have excelled in my work performance year after year, and was inevitably promoted from a non-exempt coordinators position to an Exempt Administrators position. From July 2003 to approximately 2010, has been and amazing experience working for Estee Lauder. We have a strong corporate culture base, as well as excellent benefits and perquisites. The atmosphere on an organizational level has been remarkable. Estee Lauder continues to strive for excellence when I comes to becoming a more family oriented organization, i.e. the newly instated parental leave policies, enhanced dental benefits, etc. In addition, Estee Lauder continues to sustain its philanthropic reputation by maintaining its consistent charitable donations to various organizations and fundraisers for worthy causes.
I understand that every corporations’ management teams differ from one department to the next. However, in my experience with my department, as well as being informed by my colleagues in other depa
great starting point or if you don't mind staying under one position for years
I certainly learned a lot, and I am grateful for having worked at ELC. This is a GREAT starting company for your career. You will learn a ton, and there are a lot of talented people in the company. Great place to be in your early 20's. I'm conflicted, because I like the company, but I feel stuck with my team with no prospect. The problem is, there are very limited opportunities to move up within. Unless someone moves out, you won't get that promotion you've been told you deserve for years. And even if you move up internally, you have a limit on how much you can negotiate your salary, and the % is SO tiny it's laughable. I've often seen where an internal hire with a higher position gets paid much less than an outside hire at a lower position... Also, your work hour will vary greatly depending on what department you are in -- even within the department, it will differ per team. Seriously poor resource allocation. You have some people coming in after 9 and leaving before 5 taking the full lunch hour, and you see some people working way over 60 hr per week with no lunch break throughout the entire year and still drowning with work. I do not recommend going into an executional role (ex. supply chain, creative ops, supplier relations, planning, etc.) - you will have very very limited mobility and will not be properly compensated to your responsibilities and hours, and your team will always be shorthanded but never get more budget to hire more people. You will be told there is no bu
ProsTalented & nice people, Well known company.
ConsLack of opportunities, Salary below industry average & minimal salary increase (just on par with the inflation rate).
I have enjoyed working in my different capacities for 13 years for Estee Lauder in Orlando Florida. I have worked with the best Account Executives, Account Coordinators, counter Beauty Advisors and especially, our fabulous MUA team in Orlando. I have learned a lot during this time. I have enjoyed meeting and working with the many talented women and men who have been members of our Freelance Make Up Artistry team.
A typical day at a store event would involve meeting customers and introducing Estee Lauder products, whether it be at a National MUA event or just in store for any event the counter may have. I enjoyed meeting many wonderful and passionate women during my days in store. It was always a pleasure to do a consultation and know that my undivided attention was being given to someone who needed to feel special or wanted to learn more about taking care of her specific needs while sitting in my chair. I have made many lifelong friends during my tenure as a freelance MUA. The Beauty Advisors at the various stores work very hard to make these events a success on all levels.
I believe the most enjoyable part of my job is that I made a difference in someone's life for less than an hour in my chair. We all need to feel special at times and how better than to have someone pamper you and truly listen to what you would wish for?
The hardest part of the job, at least for me, was standing for 5-7 hours per day at each event. It does get tiresome and difficult. Ho
ProsGreat colleagues, product training and gratis products for personal use.
ConsSometimes lull in events/hours in different seasons.
A typical day at work starts with checking my email to look for any updates or changes sent from corporate Then I call all customers that I have helped at the counter the day before and thank them for stopping in. After that I update my paperwork for the counter after the sales numbers are updated from the day before. I check my coworkers daily tracking sheet from the day before and type up my critiques and send them off to the Account Coordinator. I then go out into the store and walk around trying to recruit women to come to the counter by telling them about special offers to help drive sales and recruit new Estee Lauder customers. I have a conference call with the other managers and Account Executives and Coordinators. Throughout the day I continue to recruit and spend time with my coworker and coaching her. Coaching implies that I have to explain upcoming events, how we are going to prepare and execute, help her with her selling techniques and how to drive sales, and talk with her about her work performance. I also help customers and give them knowledge about our products. I give demonstrations with skincare and makeup.
Working as a counter manager at Estee Lauder has taught me how to functionally run a counter. It has strengthened my organization, teaching, and management skills.
I work partly for Belk, Inc. and Estee Lauder so I have several different managers. At Belk my management includes the department manager and the store manager. They are both very suppor
ProsStore discouts, gratis twice a year, and good benefits.
ConsDistance, inconsitant schedule, hours as late 12am immediately followed by opening at 5:45am.
Good for a stepping stone job, if you're looking for a career, run, run fast, to anywhere else
Long time managment position in manufacturing, used to be a great family friendly company. Really took care of their people and you really felt like it was family and you were part of a solid team. Those days are long gone, its every person for themselves which has caused the culture to go way down hill over the last 10 years or so, they sell a work life balance and progressive approach, but if you're in manufacturing or distribution, throw that out the window, raises don't even hit cost of living, like not even close. Advancement is just about non existent, they preach it, but like 80% of hires are from the outside. You have paid time off throughout the year, but if you use it you're gonna hear about it. They love you to work 12 hours day and don't think about putting in comp pay sheets! Just be happy with your salary. Support groups like HR and Benefits are now off shore at an 800 numbers, don't hold your breath waiting for an answer, and when you get an answer, chances are it's wrong. Seniority and loyalty aren't rewarded at all, you're better off quitting and going back to get a decent raise, or better yet, come back as a contractor!! The good employees just wind up stagnated and doing the jobs of 2 or 3 and the below average employees get shuffled off from department to department until they either get the hint and leave, or they decide to stay till retirement. The only thing this company is good for anymore is cutting your teeth in a major company and adding it to your
ProsNeed to commit a heinous infraction to get fired, like 3 or 4 times in 6 months time, after that your record is wiped clean and you can just start over with a clean slate!!
ConsCheap, like they run on a shoestring, Profits for the shareholder first, Exec Management salaries second, Marketing third, retail stores fourth, and then scattered somewhere below that, is quality and safety! Capital investment is non existent, keep giving back till you have nothing more to give and you start giving back the basics. .
Not much communication between the brand and you at the dept store. Had to make up for their errors as far as advertisements, shortages, and lack of stock. Huge targets (20-25% increases over the prior years) were expected, very high pressured job with little pay, minimum wage.. for a skilled service job. Basically be prepared to train yourself and work with people who do not care about make up or skincare.
Lots of multi tasking on a daily bases with calling clients (your clientele u must build up, and fast) answering the phones for the entire dept store, trying to do make overs where you have old brushes and little space, very outdated.. You make the best out of it and once your contract changes because it does each year ( you probably wont be told until it happens), no one cares about what you did over the years and your efforts. They just want more, more and more, hardly ever hear you did great or anything in that realm. You always feel very very undervalued.
And if you cant work the new hours they want ( from full time to part time and vice versa) then too bad for you, there is another body they can hire and pressure and pay even less rather than giving you a raise for once. It is like they love when it wont work for you because they can just go the cheaper route and get someone new rather than pay you fair, how horrible.
When ur was made to leave they wont do anything to help you out as if its not your lively hood, its just a hobby you picked up over the years..
Worked in the maintenance department. Maintenance department wasn't bad overall. but they pay one person on maintenance as a "millwright" and the others as "maintenance technicians". the maintenance techs report to production supervisors. Some production supervisors were pretty good, some were completely useless. but if a production supervisor does not like you for whatever reason, could be the way you look, your gone. They did pay good and provided apprenticeships which is a good thing if your starting out as an apprentice. you wont learn to much about general millwright practices, just set-up and changeovers, mainly pneumatics troubleshooting but that's it. They have lathes, milling machines, and a welding set up, but if you spend to much time fabricating you will get in trouble for being off the line too long, even though you a making a part/repair for the machine. Even if the line is running and you leave to make a repair or even grab a tool you will get in trouble. Only the "millwrights" can perform certain maintenance procedures. the "maintenance techs" are more set-up/glorified operator/part changer. During my time, they promoted a line worker to a production supervisor and that supervisor told me how long it should take to fix the machine because and line worker knows better than a millwright. when i needed to get parts (which were completely disorganized) i would get in trouble for leaving the line for too long, when i had to fix the machine. operators were pretty u
Performing as a Estee Lauder Sales Representative and Makeup Artist
Carrying a bright smile and clean presentation through my friendly nature helps form an amiable atmosphere most everywhere I go. Being a sales representative consisted of creating the most pleasurable experience for her through immediate assistance, creating a conversation, and having ample product knowledgeable. Estee Lauder is such a prestigious line and offered powerful results to customers through the power of engagement with the customer through conversation about either her outfit, simply the weather, or the latest on fashion news. A typical day consisted of greeting and asserting the needs of each immediate customer, clerical duties, clientele chart keeping, answering the phone, emailing clients and my Regional Cosmetic Merchandisers, reporting to store manager Mondays on sales, promotional events, 3 to 4 facials and makeovers, opening credit cards, setting up innovative merchandising displays, and ultimately executing sales goals.
What I find to have been the hardest part of my job was being able to overlook the fact that everything I did had to be executed so perfectly or it was considered as a bad flawed job done on my behalf. Creating a relationship and recruiting customers via email or us postal was one of the most enjoyable and essential of my job! With my flexible personality, and genuine caring personality helps me to enjoy and love my job the most. I believe when I can present myself with enough love and respect others around me will in turn respect themselve
Questions and answers about The Estée Lauder Companies
Is it hard to get a job at estee lauder?
Asked 21 May 2017
From September to beginning of January if you’re willing to work full time and work both hard and consistently you should remain there.
Generally helpful and friendly workers and staff.
Most jobs are agency lead and usually temporary. Good rate of pay on earlies starting at £8.79 and increasing to £9.84 after completing 12 full weeks work.
2-10 (lates) is paid at a higher start rate than early shift.
After week 1 in Jan work tails off and additional workers maybe required around Valentines Day, Easter and Summer Holidays.
No holidays are allowed between October and December as this is the peak working time.
Answered 12 Jan 2021
Easy to get a job, the problem is trying to keep it, they will let you go for anything minor!
Answered 20 Dec 2020
How does someone get hired at The Estée Lauder Companies Inc? What are the steps along the way?
Asked 2 Jul 2017
At the time I had face to face interview with Area manager
Answered 6 Feb 2021
You firstly apply online via the Estee Lauder careers website, then if you pass the first round of screening you will be invited to complete a video interview, if you are successful you will then be asked to attend a face to face interview with the hiring manager.
Answered 15 Jul 2019
How are the working hours at The Estée Lauder Companies?
Asked 24 Apr 2017
Working all bank holidays and evenings
Answered 18 Jul 2019
Answered 29 Oct 2018
What is the Estee Lauder employee discount?
Asked 30 Mar 2017
I just love the products that you sell i use it all the time
Answered 17 Apr 2018
On some products
Answered 20 Sept 2017
Does The Estée Lauder Companies allow for flexible working hours? Or are the hours set?