The Works Stores Ltd

Working at The Works Stores Ltd: Company Overview and Reviews in the United Kingdom

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The Works Stores Ltd
3.3
573 reviews
The Works Stores Ltd, UK Ratings
3.3
Average rating of 573 reviews on Indeed
3.2Work-life balance
2.8Pay & benefits
2.9Job security & advancement
3.0Management
3.1Culture
Headquarters
Store Support Centre, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL
Employees
1,001 to 5,000
Revenue
Unknown
Industry
Retail

Popular jobs at The Works Stores Ltd in the United Kingdom

 Average salarySalary range
1 salary reported
£9.19
per hour
£6.65-£13.80
2 salaries reported
£19,292
per year
£9,600-£29,000
6 salaries reported
£57,565
per year
£7,500-£127,000
11 salaries reported
£9.55
per hour
£6.65-£18.20
1 salary reported
£24,000
per year
£12,000-£36,000
Salary satisfaction
42%
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1457 reviews

The Works Stores Ltd reviews

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Overall reviews at The Works Stores Ltd

1.0
Retail Supervisor | Derby | 21 Apr 2019
Soul Crushing!
Till Teller/ Loyalty cards. Like some companies The Works makes their employees reach individual sales targets and loyalty card sign ups. However they are unfairly graded and the products they try to get you to sell are terrible and no one wants them. Servers who are on the till the most do the worst where as employees who serve the least will have the most 'till tellers' because they either completely avoid going on the till to ensure their score doesn't go down or they will buy their on till tellers on their own accounts. Employees get scored daily, and if you do not achieve the impossible targets of 1 in 3 customers (1 in 1 at Christmas) you will be told you're not good enough and given informal meetings which lead to disciplinary action and being told frequently that you are at risk of losing your job. When I've previously been unable to reach target, I have been encouraged to purchase my own till tellers to improve my score. Whilst serving customers employees also have a 'script' with questions that you have to ask them, which include, till teller up sell, loyalty card enquiry, loyalty card up sell, bag up sell, linked product up sell, ensuring they found everything they needed - any other promotional items behind the counter. Whilst I agree a store card and linked sales may be important - but if you have to ask every customer all these questions it does cause queues and makes customers frustrated. Tasking. The Works is a fast paced environment like many discount r
ProsDiscount is okay.
ConsAll of the above listed.
1.0
Store Manager | Scotland | 16 Jul 2019
Great individual teams. Terrible management. No support.
The Works easily represents one of the most petty, difficult and unorganized workplaces I have had the misfortune to work for. I had worked for the company for over five years, progressing from Sales Assistant to Store Manager over that time period. Regardless of job level a typical day involves serving on the till, processing the delivery pallets and usually rearranging the shop or otherwise creating some kind or promotional display. I will say I previously enjoyed my initial time working for The Works. I worked with a great store team, however even during those early days the time was marked by periods of gross incompetence by the middle and upper management, and the store support team. Examples of these include but definitely not limited to: Failure for management to review and support the store - promises made to support the store or even come for a basic visit were often broken - usually with little to no notice. Requests for transferring excess stock, arranging cover for understaffed stores (I've regularly had to work six day and occasionally even seven day weeks. Times I've had to do this as a manager to ensure the basic functioning of the store has been essentially unpaid. Time off in lieu is supposed to compensate any overtime done, but wage rotas are unrealistically tight. Any attempt to actually take the time back is impossible as it leaves the store understaffed. Requests are all met with assurances of support and 'looking into it' but ultimately materia
Pros25% discount. 50% event at Christmas.
ConsLong hours, poor pay in relation to 'actual' hours worked (not contract), no support etc
2.0
Sales Assistant | Telford | 4 Oct 2019
Don't Bother
The upper management is awful, which drips down and infects the in-store management. Hours are sporadic, and with a 4 hour contract, can range anywhere between 4 hours a week to 30, but that's only if they don't have enough staff members left that haven't been put on forced holidays to save time scheduling. Hope you don't have other commitments, because if someone is on holiday, or sick, or quits, you're forced to take on more than you're contracted, regardless of your personal life. Expect to get messages to the group chat about how you're statistics are measuring up to each other, and expect call outs to those who could be doing better to match their ridiculous targets. The things that you have to sell on the till are, for the most part, utter tat that would usually only be bought due to pressure from the server, or on a mad whim. But if you don't sell enough ice-cream shaped bubble wands or hand crank fans then you can expect to get told, usually in public - in front of customers - to do better. Constant motion is required. Naturally, you can't expect to stand around and do nothing, but take a few seconds to breath and you'll get asked what you're doing, why aren't you working? Stop looking at that wall, trying to figure out where to put some stock, trying to work, you've got work to do! Oh, you turned your back for a second to put some stock out, why aren't you paying attention to the till that has magically appeared out of nowhere in the two seconds you looked awa
1.0
Assistant Manager | Salisbury | 13 Jul 2019
Please avoid at all cost!!!
Simply the worst company I have ever worked for! You are forced to run the shop with just an extra 1 person every single day whilst doing massive deliveries, putting them out, making sure all their silly moves are done (and they happen every single week), they either send you very very large amount of items that you don’t need, because you already have a mountain of them and they never send you anything that you actually need! So you have to do the store move every week because of it! All of that whilst making sure all the KPIs are done and you have sell as many loyalties to people as possible, now they’re forcing people to “opt in” so they can send non stop spam! They refuse to give people any extra hrs, (when they are contracted for 4 hrs) and they would rather hire an extra staff. They call their staff “bodies” like they are some lifeless beings. Store managers abuse the rules, yet if you forget to sticker a book you will get a disciplinary! HR completely ignores any complains about store managers! They want you to do more and more and more and it never ends...! Higher management, instead of helping stores who struggle, they just tell them to “suck it up or you will be replaced”... I have seen people turn to alcohol and drugs, because they just couldn’t handle this horrible company anymore!! They told me to cancel my doctors appointment because management “should be available 24/7, and if I do have any plans I have to cancel them immediately”... They refuse to get CCTV cam
Pros25% staff discount
ConsEverything...
3.0
Sales Assistant | Shrewsbury | 6 Nov 2019
A fast paced work environment with a large amount of variety
Overall i would have to say that the works is a very busy environment, there is always something that needs doing or someone who might need your help and advice, the company takes pride in trying to offer the very best service that it possibly can and is always open to client review and critique as to what new products to sell and what items are most popular at the time, so we're never left in the dark as to what is most in demand and do our best to fulfill the request. A typical day at work within the Works varies daily, on some days we can have no customers at all, whereas on other days we find ourselves with many new customers visiting, there is often a number of things to do to keep yourself busy, including restocking shelves with new stock, completing deliveries and taking care of in-store click-and-collect purchases, as well as a steady flow of all-day-round cleaning duties. Whilst working at the company i would have to say that it has taught me a great deal about interacting with others, as i sometimes get a bit tongue-tied when interacting with people and may come off as shy or indirect, but because i am more often than not in charge of working the register, it means that as a result i have gotten a lot better about talking with strangers and interacting with the customer, which has been a great help as far as confidence is concerned. The management at the works is overall friendly and good-natured, We like to take up a friendly stance when interacting with m
1.0
| Wales | 29 Nov 2019
Soul Destroying
If you value your sanity and a life outside of work, do not bother applying! I was there for just over a year, which is one year too much in my opinion! Here is why: The area manager is a complete joke! Not interested in her staff at all, unless your one of her favourite stores! The way she has treated some of the people I know of who also work in the Company, has been horrendous! Only calls or visit shops to pick faults or complain about things, no praise what so ever! Furthermore, she doesn’t even listen, very quick to criticise but not to listen and praise good work. I have a lot more I can say on this individual, but why waste anymore words, she wouldn’t listen anyway. Targets are unrealistic and stressful. Scraped over the coals literally if you are not reaching their ideals! They won't except any excuse, even if there is a genuine reason (weather, summer events, road closures etc.) Don’t they understand that Britain is currently in a financial turning point? Maybe if they brought in stuff that people wanted instead of ‘poo’ related products, then I’m sure they’d do better. Even though it says progression, forget it, it doesn't exist. I've known many staff members who have applied to progress, but they have all been rejected, because their face doesn't fit. If you speak out against anything, then you become like the black sheep! They want you to focus on customers, but then they send you 5-6 pallets of stock a week, plus promotional changes, which you only
3.0
Sales Assistant | Thetford | 17 May 2022
Fine for a first job, or getting into retail, but would not stick around long
I've been working with The Works for nearly a year. I've worked in retail for nearly a decade, but this was my first retail job in the UK - all my other jobs were in America, so take that into consideration. Maybe retail culture is much different in the UK. The pacing is kinda all over the place. Some days, particulary around the holiday season, you'll come and there will be so much to do that you're not sure you'll be able to get it all done. You'll be swamped with customers. I enjoy having work to do, so that was nice. But other days, you'll come in with very little to do, and find yourself wandering the store in search of work to be done. Management often had me spending hours marking off Top 50 and Drilldown lists. I understood the point, but it still didn't feel like fulfilling or necessary work. The workplace culture is alright. People will be friendly to you, but don't have much interest in actually getting to know you or talking to you. If you have personal or medical problems, it's probably best to keep them to yourself. The most difficult part of the job was just how dehumanizing it felt at times. Management introduced a new rule that you can only use the bathroom on breaks, and you are given two 30 minute breaks in an 8 and a half hour shift. Never, in all my years of retail, have I been told I can only use the bathroom on my break, and I go A LOT. That was kinda the straw that broke the camel's back for me. If you're feeling unwell on shift for whatever reaso
ProsEmployee discounts, new merchandise coming in constantly, dress-up days, easy-going customers
ConsOnly can bathroom on breaks (depending on store), may be instructed to lie to customers, pacing is inconsistent, schedule is irregular
2.0
Sales Assistant | England | 29 Jun 2019
Used to be great, now in a state
Worked at the works for over 3 years. When I first started I loved it, great family atmosphere and supportive manager. Six months after starting my manager left, followed closely by the area manager. The assistant manager was forced to run the shop with practically no external help or recognition for their hard work, yet was expected to take full responsibility and blame if the shop didn't hit targets etc. Still enjoyed the job as we were a tight knit team that got on and worked well together. As time went on, however, peoples hours got cut down even at busy times because the rota had to be a certain amount. Obviously I understand the importance of budgeting but any time you wanted more staff on for a particularly busy time you had to fight to get those extra people. I think the main problem is the complete lack of understanding between the higher ups and the people who are doing the grunt work on the shop floor. When you have five pallets to get through, upper management will decide that a big move needs done that same day, which you are supposed to do alongside the delivery, providing customer service, pushing loyalty/ till tellers and making sure the shop does not become a health and safety hazard. All this with a skeleton staff of two people (if you are very lucky you might get three!). I truly believe the company has completely missed the mark on what good customer service actually is. No one likes to be hassled to buy an additional product, sign up for a loyalty c
ProsDiscount 20%
ConsVery poor upper management, ridiculous targets, too many tasks for the staff available
1.0
Supervisor | Cardiff | 15 Aug 2020
Worst Job I had
I was a supervisor for the works for around three months. I think it would be the worst job I have ever had. I have over 5 years experience working in retail and none of them were as bad as The Works. First of all you cannot have a social life as they do the rota`s the week before but even then they change your hours last minute. Even though they said on my interview that it was supposed to be 4 weeks in advance. Secondly they put so much pressure on you and give you unrealistic targets but the problem is that if its busy store you dont have time as your always talking to customers. If you ignore customers and get on with doing a display then you get told of for creating ques but if you end up spending most of your time talking and helping cusomers ( which is good customer service) you get in trouble for not finishing your tasks. They gave very little training but then complained if you didnt know everything about the job within the first few weeks. The managment was horrible and gave no positive encouragment only negativety. My manager would even moan to me about other members of staff an it would really bring my mood down, but then I would find out she has then gone and talked about me behind my back. The area manager would only ring if sales were down and make it seem like ti was your fault. Even on my last day the area manager asked why sales are down but not once acknolegded that I was leaving the company or even said thank you. Finally I even got shouted at and
ProsStaff discount
ConsRota always changing, Poor managment, unrealistic targets, poor training and no encouragment
1.0
Sales Assistant | West Yorkshire | 25 May 2018
Underpaid, overworked, no respect
Managers stayed on their breaks for 2-3hrs instead of the 1 that they were designated, constant coffee breaks and somehow we were 4 weeks behind on Admin despite the breaks being for admin work The Business model within the company is not about how good you are. You could be the best and you will not progress because it is about who you know as opposed to how competent you are. One of the managers could not process a return despite being there for over 2 months. They will go out of their way to not be on the Shopfloor and then complain when a 4 person job took longer when only 3 people were doing because they (the manager) had decided to leave it to the shop assistants. The amount of work required to do to keep the shop stable with minimum staff is not worth the minimum wage that you will be paid. One of the reasons the company is “doing well financially” is because of the cost cutting of staff wages. Most the staff are young students who don’t mind working for £4.50 an hr for 5-7hrs a week because its better than nothing but then the jump is to a Supervisor who’s doing 16-36 hrs a week. There is no middle ground. Its not a sustainable job unless you are in some form of management. There is no respect from the system top down. Area Managers congratulate Store Managers for doing a good job when, in reality, the Sales Assistants were the ones bending over backwards to get the job done but the Sales Assistants get no thanks for what they did. This is mainly visible du
ProsSales Assistants are nice
ConsMinimum wage, overworked, lack of respect from management

Questions and answers about The Works Stores Ltd

How are the working hours at The Works Stores Ltd?
Asked 27 Mar 2017
As a manager you are salaried to 40 hours/week. However, you are ‘expected’ to do more than 40 hours per week, for which you are not paid ‘overtime’, neither do you get the time back, or even a thankyou!
Answered 28 Oct 2019
1 to 4 hours
Answered 15 Oct 2019
What is the The Works Stores Ltd employee discount?
Asked 7 May 2017
25% normally. 50% at Christmas, or whenever the company wants to buy goodwill from its staff.
Answered 30 Jan 2020
25% off all year round and 50% off near christmas
Answered 10 Jan 2020
What's the hourly rate? Breaks are paid or not?
Asked 16 Mar 2017
Our store retail positions vary depending on the turnover at the store. They fall within a grading which determines the salary offered for manager positions. At this current time, we pay Sales Assistants national minimum wage and Supervisors £8.66 per hour.
Answered 27 Sept 2019
Minimum wage, 30p an hour more for a supervisor, unpaid breaks.
Answered 7 Aug 2019
What questions did they ask during your interview at The Works Stores Ltd?
Asked 16 Mar 2017
At the time of writing this answer, we are working on making many improvements to our recruitment and selection process. We have listened to our colleagues and we will be implementing a selection process that is not just based on experience, but on things like team fit, culture and attitude. After all, we can teach the skills to do the job.
Answered 27 Sept 2019
“When placing stock, what do you think we have to think about?” “Why do you want to work for us?” “What do you think you will bring to the team?” “What do you believe to be good customer service?” “Will you be willing to relocate?”
Answered 8 Apr 2019
What would you suggest The Works Stores Ltd management do to prevent others from leaving?
Asked 5 Dec 2018
Employ better Managers
Answered 25 Jul 2021
Ask how we genuinely feel. I felt bullied by my area manager and there was no one I could turn to as she had been in the business so many years. Now look at half of her area that has dropped off this year.... That isn't a coincidence
Answered 29 Sept 2019