The Works Stores Ltd

Working at The Works Stores Ltd: company overview and reviews

The Works Stores Ltd
The Works Stores Ltd
3.3
490 reviews
The Works Stores Ltd ratings
3.3
Average rating of 490 reviews on Indeed
3.2Work-life balance
2.8Pay & benefits
2.9Job security & advancement
3.0Management
3.1Culture
Headquarters
Store Support Centre, Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Birmingham. B46 1AL
Employees
1,001 to 5,000
Revenue
Unknown
Industry
Retail

Popular jobs at The Works Stores Ltd

 Average salarySalary range
19 salaries reported
£9.11
per hour
£6.65-£13.70
1 salary reported
£8.66
per hour
£6.65-£13.00
17 salaries reported
£32,743
per year
£7,500-£72,000
6 salaries reported
£8.30
per hour
£6.65-£12.45
5 salaries reported
£21,400
per year
£10,000-£33,000
Salary satisfaction
43%
of the employees are satisfied about their pay
Based on 938 reviews

The Works Stores Ltd reviews

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Overall reviews at The Works Stores Ltd

1.0
Customer Service Representative | Westfield Stratford City | 8 Jan 2020
stressful and busy
A typical day at work would be at the till, or on the floor organizing stock. Learned how to deal with difficult customers, busy environment. Clean and sweep floors at the end of a shift, and mop if needed. Maintain tills and shop floor. Not very flexible shifts around student life and college life. Not very good pay, for the amount of hours asked for. On feet all day, everyday unless you take a break. The money is not worth the hours worked.
Conslong hours on your feet all day
4.0
Customer Assistant | Paisley | 29 Jul 2015
Interesting and enjoyable place to work.
I worked here for six weeks as work experience. I enjoyed my time at The Works, my co-workers were very friendly and helpful and I gained some valuable experience working in retail and in a customer facing environment.
4.0
Sales Manager | Harlow | 3 Feb 2019
Tiring but fun
Its tiring as when you finish tidying a table by the time you move to the next table the one you just cleaned is ruined. But if you work fast enough its easy to tidy.
Pros20% off for staff and 50% off for staff at xmas
4.0
Supervisor Assistant | Burnley | 9 Aug 2014
Hard work low pay
The works is a hard working environment where you have to push your limits every day just to keep the store running, my co-workers are not the hardest working individuals and not the brightest so I am having to instruct the team to get the best out of them. I have found the right balance of strictness and motivation to keep a team going to get all the goals completed I require.
ProsTrained to work in all areas of a company( deliveries management, phone shop floor
ConsLong Hours, Not contracted to the hours i actually work, low wage
5.0
Sales Assistant | Milton Keynes | 16 Feb 2014
Great and fun place to work.
A typical day at work would be to serve the customers on the till and check and put out stock. I also had to count my float before using my till.I would tidy the shop at the end of the day and sometimes deposit takings to the bank with the manager. I learned how to check deliveries and print of the correct label for the product. I got on really well with my co workers and we worked well together as a team when needed. I got on really well with the manager and deputy manager and had a good work relationship with them.
ProsGreat staff to work with
ConsNot kept on after christmas
3.0
Sales Manager | Cheshire Oaks | 16 Nov 2016
I worked here for almost 5 years
Health and daftely issues were horrendous. Deliveries were over stacked and not well palleted very heavy and dangerous. I enjoyed working there but it was very demanding and required a lot of heavy lifting and doing numerous pallets of stock On a busy delivery road in all weathers.
ProsChristmas Discount
ConsHeavy lifting. Health and safety issues.
4.0
Sales Advisor | Harrogate | 8 Sep 2015
A fun place to work
The Works was a fantastic place to work, and I was gutted that the Vacancy I worked was only a Christmas Temporary Vacancy, since it was that great a place to work. The staff were quick to help me in my first few days of work and were a great help to me settling in quickly and efficiently providing a great level of customer service. The training was given whilst working, and most of the time I operated the tills, which were simple enough to use when I had completed my training. I would recommend working at The Works to anyone who wants a secure, fun job opportunity and loved my time there.
ProsVery fun and simple place to work.
ConsRota patterns.
5.0
Retail Sales Associate | Stoke-on-Trent | 4 Mar 2015
Very lively and polite
Everyday would run like clock work starting with setting up stock as well as putting items on desplay inside and outside. As soon as the shop opens it's my job to keep an eye out for people who need help or people that look suspicious, as well as the usual sales assistant work such as cleaning up and orginising the shop. This in turn helped me to learn to deal with all types of customers and to keep up with demands in a very busy enviroment.
3.0
Associate Manager | Chichester | 24 Jul 2013
used to be a lovely company to work for until recently
I have worked for this company for 4 years. I started off as a christmas temp in Northampton and worked my way up to assistant manager/acting manager in Chichester. Whilst working for the company i have learnt excellent customer service skills along the way. I wouldnt say any part of the job was overly hard as i love a challenge. The most enjoyable part of the job was hearing customer feedbacks, made everything all worth while.
Prosworking with a highly motivated team
Conslack of communication from the area manager
3.0
Seasonal Associate | Croydon | 24 Feb 2019
Productive
My job role included ensuring the accuracy of cash management, controlling and maintaining stock counts, replenishing merchandise daily, keeping the store tidy and customer service
2.0
Head of Customer Service | Brattleboro, VT | 13 Feb 2018
Great company, shady management
Great crew, great customers, but the manager is the devil who only takes care of her and her family that she hires. Do not work here, unless you have a high tolerance for nepotism.
2.0
Host/Server | Greater Toronto Area, ON | 20 Jun 2017
Could have been better
Promises never delivered by owner Lack in training time. Needs new equipment. Most of current is popped down and broken. Lacking in constructive criticism hence zero honesty.
4.0
Learning and Development Manager | Centre-Val de Loire | 17 Jan 2020
Love it
Great Place to Work as long as you don't mind hard work. Be prepared to give your all, and the company will give back to you. Invest yourself in the company and the company will invest in you.
5.0
Host/Hostess | Port Credit, ON | 8 Apr 2019
WORKS Review - Wonderful
A typical day at work involved me greeting customers, seating them, and checking up on them every now and then to see how they were doing. I would also take orders and serve or package them for takeout. At the end of the day I would complete my cleaning tasks which included vacuuming, sweeping, polishing silverware, and cleaning the bathrooms, as well as making sure the host stands and takeout areas were fully stocked. I absolutely loved working here and learned so much about myself and the culture of a customer service job. My conflict resolution skills improved and I also learned what being a part of a supportive work environment is like. The people I met are family to me and I am lucky to have had such amazing coworkers. The workplace culture was lighthearted and fun but was also focused on success and goals were expected to be met. We all had a great time while doing great work. The hardest part of the job was having to deal with frustrated customers who had to be put on a waiting list when the restaurant was full. The most enjoyable part of the job was meeting people and helping them have the best experience possible. That and making friends with my coworkers.

Questions and answers about The Works Stores Ltd

How are the working hours at The Works Stores Ltd?
Asked 27 Mar 2017
As a manager you are salaried to 40 hours/week. However, you are ‘expected’ to do more than 40 hours per week, for which you are not paid ‘overtime’, neither do you get the time back, or even a thankyou!
Answered 28 Oct 2019
1 to 4 hours
Answered 15 Oct 2019
What is the The Works Stores Ltd employee discount?
Asked 7 May 2017
25% normally. 50% at Christmas, or whenever the company wants to buy goodwill from its staff.
Answered 30 Jan 2020
25% off all year round and 50% off near christmas
Answered 10 Jan 2020
What's the hourly rate? Breaks are paid or not?
Asked 16 Mar 2017
Our store retail positions vary depending on the turnover at the store. They fall within a grading which determines the salary offered for manager positions. At this current time, we pay Sales Assistants national minimum wage and Supervisors £8.66 per hour.
Answered 27 Sep 2019
Minimum wage, 30p an hour more for a supervisor, unpaid breaks.
Answered 7 Aug 2019
What questions did they ask during your interview at The Works Stores Ltd?
Asked 16 Mar 2017
At the time of writing this answer, we are working on making many improvements to our recruitment and selection process. We have listened to our colleagues and we will be implementing a selection process that is not just based on experience, but on things like team fit, culture and attitude. After all, we can teach the skills to do the job.
Answered 27 Sep 2019
“When placing stock, what do you think we have to think about?” “Why do you want to work for us?” “What do you think you will bring to the team?” “What do you believe to be good customer service?” “Will you be willing to relocate?”
Answered 8 Apr 2019
What would you suggest The Works Stores Ltd management do to prevent others from leaving?
Asked 5 Dec 2018
Employ better Managers
Answered 25 Jul 2021
Ask how we genuinely feel. I felt bullied by my area manager and there was no one I could turn to as she had been in the business so many years. Now look at half of her area that has dropped off this year.... That isn't a coincidence
Answered 29 Sep 2019