Working at Toolstation: Company Overview and Reviews in the United Kingdom

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565 reviews
Toolstation, UK Ratings
Average rating of 565 reviews on Indeed
2.6Work-life balance
2.6Pay & benefits
2.8Job security & advancement
Toolstation Mallard Court Express Park Bristol Road Bridgwater TA6 4RN
5,001 to 10,000
$500M to $1B (USD)

Popular jobs at Toolstation in the United Kingdom

 Average salarySalary range
103 salaries reported
per hour
212 salaries reported
per hour
17 salaries reported
per year
62 salaries reported
per hour
1 salary reported
per hour
Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 1899 reviews

Toolstation reviews

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Overall reviews at Toolstation

Retail Supervisor | Paisley | 17 Feb 2022
Could be so much better
My overall experience with Toolstation is rather okay. I’ll start with the positives: Job security is a big positive for anyone and I can say going forward this looks to be continued with the constant opening of new stores on a weekly basis. Especially over the past couple year with the Covid-19 pandemic and uncertainty of Brexit as well. Working in the retail part of the business is really straight forward and overall a pretty easy job as long as everyone pitches in on the work you should be able to get all expected tasks and jobs completed(delivery put away and Perpetual inventory and of course serving customers and everyday house keeping tasks). My most enjoyable part of my role is the interaction with my customers and getting to know them and the projects they are working on. Always get a good bit banter going especially with the tradespeople that shop with us. Cons: managers don’t manage staff very well. spend most of their time at a desk from my experience, when they should be leading service from the front of the store. I do believe this will vary from store to store but is more common than not. We are then asked to push for google and customer reviews and push on offering trade credit accounts for tradespeople while Managers are given info on conference calls around these and never from my experience feed it back to the staff. I have also taken part in the Retail Development Program or RDP as it was more commonly known. This for high performing supervisors and assist
ProsStaff Discounts
ConsNo work life balance, Incompetent and lazy managers
Retail Sales Associate | Malvern | 12 Apr 2022
One of those companies where who your manager is, is vital
I worked at the Malvern branch of Toolstation for a short while, it was a decent job but the people there were hopeless. The salary is good the job was pretty slow paced at times but it’s not a busy location. Certain staff there who had authority definitely shouldn’t have. This isn’t indicative of ALL Toolstation stores or their employees as I bet loads have good staff. But. This store did not. Generally nice people but there was a lot of half-assing things. From cleaning to putting things away. Idk if this is poor management and poor training or a poor attitude / work ethic from all. I suspect both are at play. Even little things like misreading quantities, picking wrong items. Simple things that frustrate customers. I think they have had a fair bit of staff turnover recently after I went including some moving to the far busier Worcester store. Some coming in from other stores etc. If this is the case then I feel for those at the Worcester branch as these staff would not cope. Especially when some are often late, like to leave 7 hours into an 8 hour shift etc just cos they are in charge and nobody there can say no. I bet that just wouldn’t work at that store especially when they didn’t have a manager anyway from what I heard, I’m hoping my experience here is useful to those reading. Remember this is my experience in just one branch. Your local one may be far better. I recommend attending the interview at the store and get a feel for the place. Make sure you ask questio
ProsSalary, job ease, software easy to understand
ConsShift patterns, job security, staff competence, physically demanding
Customer Service Representative | London | 21 Jun 2019
Terrible place, dreadful, racism & lots of favouritism, assistant manager's a cr eep
DO NOT WORK HERE! Seriously, just go to Screwfix instead, better management and pays more, they also care better for their emloyees. E ww my assistant manager was very inappropriate with me, why did he lift me up? why did he ask to go into my room one time i allowed him to give me a lift home after work one day. Weird.. Anyway, toolstation do not care about their employees! There is NO HEATING!! You might think "so what? It's a warehouse" that just makes it worse, it's not that bad when its a very hot summer day but you wait until summer is over, especially in winter!! I had so many customers complain to me about how cold the place is, I had to tell them there's nothing I could do about it which was a shame. Your fingers become numb you can barely function. Also there are mice so if you have a phobia, don't do it to yourself, they didn't even fix the problem. Workplace culture: The branch I worked at was mainly full of in dians and they were pretty much racis t, only looked out for their own. My supervisor was in dian and he had an obses sion with me, he would always swap shifts so that we were working together. He would also follow me around the store and watch me work. He also lied about me several times to management just because I would reject him, also, he and the other supervisor (who was new at the time) would both sell AND smoke WE ED in the store. I wish I had spoken up. One other worker I know was for sure aware of it. Manager was unfair, always had me w
ProsSomewhat easy to swap shifts
Supervisor Assistant | South West | 30 Oct 2017
Avoid unless you want to ruin your life
Store manager selfish and unsupportive ( Calls out of hours meetings and threatens with disciplinary action when unable to attend) Regional managers don't care about you but are happy to expect the world from you for such little pay. Have gone weeks trying to contact but has avoided me and not given one second to listen to me. Competitive with screwfix on product pricing but not salary! GREAT PLACE TO WORK GREAT PLACE TO BUY This new logo was released to stores but since then have yet to be given an example of why its a great place to work. Poor working hours all to accommodate customers and get as much money out of them as possible. Vicious pressure to get more and more SALES! I'm all for growth but tactics employed cause stress to staff and given zero support in doing so plus no reward if targets are met! Training poor! CSRs start and left to fend for self. Only myself out of 4 managers offer support to those struggling. When concerns are raised to manager they get brushed under carpet Then as already said when going to regional manager for additional support you'll be lucky to hear from them! Get used to hearing their answer machine... My life has been impacted massively working for this company. Nothing but stress and hard work for poor salary and unsociable working hours. Couldn't tell you when i last had 2 days off next to each other despite it being very easy to manage! Slave drivers. Insult to injury the only day we close is XMAS DAY so absolutely zero t
ProsLike minded staff. Its better than no job (something toolstation hold over you and they know it)
ConsUpper management, working hours, fairness, life/work balance, holiday booking, xmas hours
Accounts Assistant | Bridgwater | 3 Jun 2019
The best place I ever worked
It’s really upsetting to read some of the reviews regarding head office as I had a totally different experience. I worked at head office in Bridgwater in accounts, I was new in the area and felt welcomed from day one. I only knew 2people in the area (none of which worked at tool station) and not once did I feel excluded or mistreated. I never experienced the management to be unfair or “clicky”, I was never held back from expressing my opinions on any matter and never felt like I wasn’t listened to or not offered progression or recognition. I had the loveliest manager that offered the best support I could have asked for. Whenever I needed help or advice she was straight to my aid or anyone else in the team. There were many occasions where she was going to be late to pick up her children because she was going the extra mile to help her team. Personally I felt like the rest of my team, and the whole accounts office were of the same behaviour. I never felt I couldn’t ask ANYONE in that office for help, including the new MD when he asked for something urgently that I hadn’t done before. The atmosphere in the office was always happy, I think to say it was like working in a playground is very far fetched. Doesn’t everyone want to work somewhere where you can be happy and build relationships with colleagues? I agree there were lots of outside work activities planned, but this wasn’t a case of the same group every time; whenever someone made a plan an email to everyone wa
ProsFriendly environment, good support, career progression, good benefits, regular salary reviews, helpful managers, good team atmosphere
ConsNo canteen, I was unable to continue working here due to personal issues
Customer Service Representative | Bridgwater | 7 Jan 2021
2.6 Out Of 5 Star Reflects This Company Well
Where do I start... Beware, the bad reviews and staff turnover are a true reflection of this company. I’ve been working as a home based Customer Advisor for the last 6 months out of desperation after like so many others I’d been made redundant during the initial lockdown. PAY & HOURS: You won’t get two consecutive days off together and you’ll receive little more that National living wage per hour. The pay cut off is the 14th of each month, so you will only get paid 2 weeks pay for a months work if you start at the beginning of the month. I worked 6 weeks and got paid 4 weeks pay due to the ridiculously early cut off date. SYSTEMS & MANAGEMENT: The IT systems are poor and management have little experience and ability to effectively communicate and understand how to resolve matters properly. THE JOB: You’re treated like you should approach your work robotically, rather than actually effectively helping the customer resolve their issues first time without the poor customer having to recontact the business, it’s all about numbers, how many emails and calls you take rather than how many issues you’ve resolved. Ie just send an email template that doesn’t answer the customers issue and then leave it for someone else to pick up when the customer complains again. Essentially meaning the customer will email several times before getting a proper helpful response. So no job satisfaction if you like to do things properly! Clearly a great way to resource a department. CULTURE & H&S T
Pros9am - 5pm
ConsAlmost everything else:
Customer Service Representative | West Midlands | 16 Sept 2015
Best minimum wage job i've ever had!
I absolutely love my job. I started before my store opened and so our team had a week to completely stock the warehouse from scratch. This helped us bond as a team and we all get on great. We have three CSRs, a Keyholder, two Supervisors and a Manager. The set up of the shop is a bit like argos; when customers come in, they go through a catalogue on a stand and fill out an order sheet with product codes. They come to the desk sometime with one or two items, sometimes with two or three sheets filled out. I then ask for their postcode and get their details up on the system. I input the product codes and quantities and repeat them back to the customer. If a product is out of stock we are able to order it from the distribution centre for next day delivery for them to collect in store or to be delivered to their house. We could also suggest an alternative or phone another store to reserve the item for them. Once I have got the items -most are in drawers called 'totes'- I present them to the customer, deal with any issues and take payment. Toolstation have a process for everything which I like, and if you're not sure when you've read the instructions in the manual there is a phone number you can ring to be guided through. The role is simple; I have a 16 hour contract and do 4 hour shifts. Sometimes 6:45-10:45 and sometimes 15:15-19:15, we open at 7 and close at 7 so we get paid for closing down and setting up before customers enter the shop. In the morning there isn't loads
ProsOrganised, Good Support, Streamlined Business Model, Efficient, Friendly
ConsSafety Boots sometimes hurt your feet
Store Manager | Scotland | 28 May 2019
A first management job
As an experienced retail manager I applied, was offered, and accepted a job as a store manager with Toolstation. After joining I was given an induction which lasted 4 weeks. Despite this training being quite comprehensive, and costly for the business, I quickly realised that this environment was not for me. I understood the salary was low before I accepted the role, what I failed to realise (and was not illustrated prior to joining) was the lack of any real leadership required to operate in role. Every decision of any importance is taken by a regional manager or above, no solving customer issues without authorisation, no managing your own staff from an HR perspective, no financial decisions without prior authorisation, no initiative allowed based on experience. Basically, a key holder with a job role that says manager. As a first management role this would probably be very good, the company has a structure for development and has huge growth which should promote career momentum. For me, unfortunately, it ended with my notice given only one week after completing the training. To me it felt like the company has grown too quick for its infrastructure to keep up. It’s almost like a small independent, with the controls you would expect if you had the owner using an office in the back room. If you read this as an experienced manager then take heed of the first piece of information given to me by a Toolstation regional manager - ‘This isn’t like other environments. Rip up everyt
ProsVery straightforward environment, good opening hours for retail (7-7), should be stable considering rapid growth, excellent for new managers
ConsHard to reconcile lack of responsibility if you are used to that already, very poor pay rates, very high labour turnover
Retail Assistant Manager | Surrey | 31 May 2018
I currently work for Toolstation and can honestly say that it’s one of the worst jobs I’ve taken on. The staff are lazy and will only do the bare minimum they have to, unless a Regional Manager is visiting. I constantly find myself cleaning up after other staff members and correcting their mistakes. And also taking on tasks that should have been completed by the management team. None of them seem to know what customer service is as they are consistently rude to customers, often calling them terrible names before they even enter the store. They are never willing to help our customers as they feel it is not their job to do so. I have heard my manager tell a customer that if they cannot find an item in the catalogue, that we simply don’t sell it.. I found that item online a few minutes later and in stock. I am often penilised for spending time with customers and being friendly, leading to management standing behind me and telling me to hurry up eventhough there are no other customers in store, or any tasks that need completing. Our shifts work on a rota basis, making it fair for all staff members. This is not the case. I Joined on a full time, flexible shift basis, and this is simply not what happens. Every week, I am put on every single late shift (finishing at 8:15pm) 5 days a week. This always includes a Saturday too, meaning the rest of the management team can always ensure they have the whole weekend off. This means that in the two years I have bee
ProsThe pay isn’t awful.
ConsEverything else.
Customer Service Representative | Gateshead | 22 Jul 2016
Poor management, inspections relentless
The job itself isn't too bad mainly involves cleaning and serving customers. But ive never worked at a place like it, taking breaks was frowned upon because the managers and supervisors like to work through, I wouldn't need a break either if I was sitting on my rear all day! and im not kidding clean windows is an obsession with this company, if there arnt any customers for 5 mins youre out there getting rid of finger marks then again at closing time, seriously Harrods probably has dirtier windows than tool station. Sweeping the car park is another favorite, there must never be a cigarette butt on the floor! And then there is the stock taking, it is a cycle that never ends, month to month, you have to count the stock in every box and then a supervisor has to check a random box that you have counted to make sure. There is a system also were you're mistakes are noted on your personal file and every month you are graded on how many mistakes you made either on the till, because they arn't straight forward or in stock taking or even probably leaving a mark on one of the precious windows! if you have not made any you get a green but make just one and your in amber or a couple more and worse red! but this does put pressure on because when you first start you are bound to make mistakes and you feel you might be sacked for making too many. Then there are the inspections by the regional gaffer and if you get caught not using a trolley even to get one screw then you get wrong
Prosfriendly coworkers
Responsable de Magasin (H/F) | Lyon (69) | 22 Sept 2021
À éviter
Points négatifs (oups: "Axes de progression") : -Salaires bas -Pas de primes (mais des objectifs 😉), pas de 13eme mois, pas de CE, pas d'intéressement... -Heures supplémentaires non payées, rattrapées au petit bonheur la chance ou de manière forcée (selon l'humeur de vos supérieurs ) -Possibilités d'évolution quasi nulles ou fastidieuses et sous conditions, peu importe le profil. Ne parlons pas d'augmentation, c'est vulgaire :) -Notes de frais dures à faire valoir et remboursements dans des délais très longs. -Prospection avec véhicule personnel. -Procédures lourdes et peu claires. -Logiciel de gestion de stock en anglais. -Formation éclair, c'est au coup de bol de tomber sur un collaborateur pédagogue et qui connaît le métier. -Changements de plannings réguliers et dans des délais courts, voir la veille pour le lendemain. -Dépannages des autres magasins réguliers, parfois dans d'autres régions (voir notes de frais plus haut). -Infantilisation des profils qualifiés et stigmatisation des profils plus "fragiles". -Peu voir pas de marge de manœuvre sur le management de l'équipe. Que se soit les évolutions, les sanctions ou parfois même le choix du recrutement vous êtes simplement consulté. -Services centraux injoignables ou aux abonnés absents en cas de question. -Reunions téléphoniques hebdomadaires chronophages et stériles (entre midi et deux en bonus !) -Reconnaissance=0. -Hiérarchie toxique. Ce point étant le plus important. On parle ici d'attitudes
ProsMutuelle correcte, café gratuit.
ConsRémunération basse, hiérarchie toxique
Supervisor | Kingdom, NY | 31 Jan 2014
Stressful workplace sometimes fun
Typical work day would be an 8 hour shift with 1 hour lunch usually in the middle of the shift. Managed a small team of people usually 5-8. Responsible for Reconciliation, Stock Management, Time & Attendance as well as housekeeping & customer service and any health and safety tasks. I gained a lot of experience from working with the company and also learned I was a lot stronger and patient than I thought I was. Management training poor/ to non existent unless you were lucky enough to be part of the Retail Development Programme, but that was more of a if your face fits kind of thing. If you didn't have a strong management team it made things very stressful and very complicated. 5 members of staff had a mental breakdown during my time in the company, not surprising I too had one. Co workers normally a nice bunch of people but sadly there are always a few who will slip a knife into your back when not looking, one of the reasons why my loyalty was questioned and I was dismissed (long story in a nutshell, I worked my backside into the ground, pulling sometimes 60hr weeks, whilst others lets say got away with murder, very unfair dismissal in the bigger picture, need I say anymore). The hardest part of the job was the amount of pressure you were put under, not much room for human error (hence my sacking) and not an awful lot of support either, the company is very an*l with procedures and god forbid you step one foot out of line with that dreaded guide, you would have one of there wo
Prosstaff discount, shares
ConsNo support, very degrading, poor structure

Questions and answers about Toolstation

How are the working hours at Toolstation?
Asked 9 Apr 2017
Very flexible to be fair. Management have no issue rearranging certain shifts if staff members need to change for any reason. Overtime is not forced upon you however overtime is usually available for those who want it
Answered 10 May 2021
Only flexible if it suits management.
Answered 13 Jan 2020
What is the interview process like at Toolstation?
Asked 9 Apr 2017
If you're applying for a remote job at head office, expect to have to complete a task (which took me around three hours), followed by an interview over Zoom which lasts at least an hour. Followed by basically not hearing anything for weeks, followed by contacting the hiring manager by e-mail who won't even provide any feedback despite all the time you spend preparing, doing tasks then attending the interview. Totally ignorant and you've lost a loyal customer as well. I'll now take future business to Screwfix, and that will be quite a lot!
Answered 28 Nov 2021
The interview process that you'll go through will depend on the role you have applied for. We know interviews can be a little daunting so we want to make sure you feel as prepared as possible. Because of that we've put some information on our careers website around what to expect in each business area which will talk you through our processes - you can get to it here:
Answered 15 Jul 2019
What is the Tool Station employee discount?
Asked 20 Mar 2017
Staff discount is 20% and get 3 bonuses per year. The more sales we fo the higher bonus. Toolstation is always being criticized but it's not that bad too work for. I actually enjoy working for them and do feel a valuable member of staff
Answered 16 May 2019
20% with toolstation & wicked Travis Perkins I think 25% Tool hire Travis Perkins 75% Tile giant some sort of discount Cinema,shopping, holidays and many more.
Answered 18 Mar 2019
How does someone get hired at Tool Station? What are the steps along the way?
Asked 20 Mar 2017
Firstly apply through any job searching engine, then may get contacted for an interview and if this process is then successful then you may have another one until you are introduced to the team
Answered 22 Apr 2022
Through agency
Answered 28 Mar 2022
How are the working hour for full time job in the nederland 's toolstation
Asked 14 May 2020
Long. Changeable,
Answered 31 Aug 2021
Long. Changeable, no proper evening breaks.
Answered 27 Aug 2021