Transport for London

Working at Transport for London: Company Overview and Reviews in the United Kingdom

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Transport for London
347 reviews
Transport for London, UK Ratings
Average rating of 347 reviews on Indeed
4.1Work-life balance
4.2Pay & benefits
3.6Job security & advancement
$1B to $5B (USD)
Transport and Freight

Popular jobs at Transport for London in the United Kingdom

 Average salarySalary range
32 salaries reported
per year
16 salaries reported
per year
4 salaries reported
per year
8 salaries reported
per year
9 salaries reported
per year
Salary satisfaction
Of the employees are satisfied about their pay, in the United Kingdom
Based on 465 reviews

Transport for London reviews

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Overall reviews at Transport for London

Compliance Officer | Southwark | 15 Jan 2018
Dynamic, exciting and meaningful
The most exciting part of my job as Compliance and Delivery Manager at Transport for London (TfL) was the launching of a high-profile consultation, for example most recently The Mayor’s Transport Strategy, or the Transformation of Oxford Street. This usually involved checking the communication material, advising colleagues on compliance issues, designing the online webpage and survey, co-ordinating stakeholder notification, and finally – publishing the webpage and accompanying documentation on time. A typical public consultation launch would be complemented by press releases, customer emails, advertisements, letters, and leaflets which would ideally direct all recipients to our webpage and survey where they would be able to view our proposals and have their say. After this, it was all about being reactive to the effect of our proposals whether it was, dealing with major issues, making rolling corrections or responding to queries. After a launch, I would then move on to my next responsibility which was managing our in-house analysis team (which I formed) to ensure every single response and comment we received to a consultation (often in the thousands) was accurately logged and interpreted – using standard (and sometimes new) quantitative and qualitative analysis techniques. This information would eventually be incorporated into a final report (again something I would check before publication) which we would present to the decision makers and once formalised eventually
ProsPublic, transparent, exciting, political, meaningful, dynamic, challenging, creative
Customer Service Representative | United Kingdom | 22 Sept 2018
Don't work for TfL unless you don't want life outside of work
This has got to be the worst company I have ever worked for, TfL do not care about their employees, working 7 days in a row constantly doing extreme hours is no way to live a life. Some shift patterns would be 7 days of 5am starts, 1 day off, 1 day starting at 9am-5pm then 1 day off then 7 days on again but this time starting at 5pm and finishing at 1am, where is the work/life balance there? Also getting to and from work at those hours is difficult, TfL do offer a taxi service to work and home, but it's more than likely not going to be a direct taxi, you get dropped off at points along the way home and pick up different taxis, a 30 min journey can usually take anything up to 2 hours, for some this is their only option to get home, leaving staff standing in areas like lewisham or Brixton waiting for their connecting taxis for sometimes at least an hour putting them at risk during the early hours of the morning. This company doesn't care for its staff unless they are at the top of the company, thousands of staff apply for the same jobs when they come out so chances of moving up within the company are slim. Benchmarks for exams you have to pass to get to interview stages are ridiculously high, i.e. 97% pass mark to get to the next stage. Public are rude, you are told to not defend yourself if someone goes to hit you otherwise if you do you will be sacked. Staff morale in most stations is generally low. Staff that like the job seem to have been brainwashed into thinking it's a go
ProsFree travel only if you live within the tube map network, if you live on national rail within the zones you have to pay for your travel, so not that much of a pro really.
ConsShift work, working 7 days in a row all the time, rarely any weekends off, impossible to progress, unless you happen to know people in the right places, boring job, finishing at 0100am and starting at 5am, which means up at around 0230am for work and home at 0230am on a 0100am finish, the company don't care about your welfare, there is no work life balance.
Customer Service Representative | London | 17 Nov 2018
Designed to keep union weak and staff morale low
TfL may be seen as a great company to work for, depending on your role and perspective. If you want to be reasonably well paid, then yes, it is, in comparison to other government and some private organisations. If you want good benefits, the free travel is great and there's a decent pension, provided you stay within the company for the rest of your working life. Now onto the other things which you will likely only hear from operational staff. You know, the ones who keep London underground from stalling to a complete halt when the ancient trains fail. There is ZERO work/life balance. You will be lied to and abused by members of the public and you will come to hate people, you will live for that ever so distant day off, and be incredibly tired each day at work. Your only support line are your colleagues, as they live and breathe the same conditions as you. But TfL's 'policy' of moving staff on as soon as or before they even settle, coupled with movement of staff who are desperately searching for a location which offers better shifts and management, means that staff have low morale and low support. Most staff get stuck because of the benefits. But they are either desperately unhappy with the shifts, brainwashed into thinking it doesn't get any better than this outside of TfL, and complacent in being in a job with union protection, free travel and never having to take your work home with you. On average, chances of progression are slim (you could end up waiting ove
ProsStaff travel; Pension
ConsNo work/life balance; bad management; politics
Apprentice | London | 15 Feb 2022
All down to whether or not you fit, and if you have additional needs/disabilities.
Initially thought it was a great company to work for, very diverse yet overtime, cracks appeared. They’re good at taking on a very diverse workforce, of all backgrounds, abilities and disabilities but useless at retaining them as they don’t provide the support required. Too much uncertainty, clear directions are not provided, so when contract is expiring, you’ve no idea of what the next steps are, nor are management. Apprentice Coaches (managers) are generally inexperienced (this is usually their first foray into management), but there doesn’t seem much support or training for them so they are just as unaware as apprentices are of options and availability of support. Very clique, you have to fit in to get anywhere or brown-nose management. Having a disability means you will be forgotten about, your peers will progress ahead of you, because any request for adjustments or support will be passed from pillar to post, meaning you fall behind (this generally isn’t the case if a college/university is providing the training aspect, but if it is private training led, then the responsibility falls to TFL however the policies they have are in place are outdated, the contacts they have to provide support are usually expired and they will constantly pass you back and forth). Occupational Health will do a recommendation of adjustments which must be adhered to, but you must keep a copy as management changes often and they will try to disregard your adjustments. Senior management have been
ProsFree Oyster card for yourself and one other (of the same address, talks of this being removed). Season Ticket Loan and 75% Reimbursement. Cycle2Work. Pre-covid, many had the option to WFH one day a week, however this was not widely known/down to each manager.
ConsCons are in review box.
Senior Commercial Manager | Southwark | 31 Jan 2022
Poor payer, 4 salary increases in 14 years, no reward of senior managers, gain experience then get job elsewhere at market rates.
Would not recommend as an employer unless to gain experience as a stepping stone to enhancing career at market rates. TfL tries to justify lower salaries through the benefits it offers but which have been and are still being whittled away over the years. TfL continues to fall behind other employers on the packages it offers. Suggest considering other employers who can offer much more than TfL.
ProsFair work life balance, Benefits reasonable. Pay reasonable (but no salary increases, not even cost of living), Free Oyster Card for employee and dependent, 30 days annual leave plus bank holidays, Performance bonus for senior managers but rarely paid and minimal, Final salary pension (currently under review due to cost pressures and so may change).
ConsVery senior mgt unreliable & untrustworthy, No salary increases for senior managers & high performers, Prides openness but no transparency over performance ratings, LU staff treated preferentially over TfL staff in pay threat of tube strikes, No strategic direction Weak senior management pandering to the DfT, Frequent reorganisation & bureaucratic, increasing levels of senior management / governance, No training and / or development available, little time for managers to manage, No opportunity for career progression as no structured approach
Operations Coordinator | Southwark | 16 Aug 2021
Terrible biased culture.
I work at the Network Management Control Centre. A real fancy name. I was excited when I first joined this place. It felt like it was a serious and important job. I was wrong. People just worked differently. There is no common standard amongst peers and on how they work. The training was not great. Ongoing training was no better. Supervision is nil. When things are raised (concerns) nothing is done. Stuff just swept under the carpet. The general management and leadership is just really bad. The Senior Management Team like to project a real purpose, but the reality is different. Promotion? People get promoted not on merit, but on the diversity drive TfL promote. It is all about box ticking. Basically, if you have something to offer but do not tick those 'diversity' boxes or are part of the unique clique of management then just forget about it. I'm only still here because no one bothers me or picks up when I do things wrong. I relax. This really is not a serious role or as important as I originally thought. Plus side, the money is great, as are the perks. If you want an easy life and you don't really care about things or life and even tick those boxes then this job is for you. If you want some meaning to your existence then this is not it. I will move jobs when a good alternative arrives.
ProsPay and benefits.
ConsEverything else. It is shift work too. 24/7 365 Days.
Administrator | London | 3 Jul 2015
Working with disgusting types of people
Generally a great company to work for, good benefits like free travel ( not everywhere though so be aware) good pension plans 29 days holiday etc etc.. Management is poor as they don't seem to train managers they just pass the job down to the next (favourite) (no interviews done) person the job of manager before any training is done. Bitter people who are not happy to work and arrive already complaining, people admit to be working there for their pay check, I have seen so much favouritism in this company its unbelievable, people get away with sleeping on desks and smoking every 20 minutes, Others are aloud to be late 4 times a week whilst some people get called instantly on the first time of being late. too much hierarchy going on as everybody thinks they own the place and their opinion is the right one and the only one that counts as well as their personal needs too much selfishness. I have to sit through my working day listening to people complain all day about other people... Lack of motivation and passion to work from my colleagues. In general if you don't end up working in the office, youll have a better experience, go for station jobs or any other customer related on site jobs where your work is valued.
ProsGreat travel benefits (if you only get underground trains)
Consbad management, horrible working enviroment
Project Administrator | London | 7 Apr 2016
Worked within biggest change initiative implemented in over 20 years
On a daily basis would work on completing critical work held on workstream plan to ensure all work is completed within set dates on project plan. Learned all about project planning and management and the importance of understanding possible risks to the project and putting in place solutions to avoid or combat such risks. Management were very much involved in their own workstreams and ensuring they were on schedule according to the various project plans. The workstream I worked in was very small and I got on very well with my co-workers and was able to delegate work to them with ease. The hardest part of the job was meeting to very high demands of my line manager whilst also studying full time towards a BA (Hons) Leadership & Management degree. My degree was my priority but I was also responsible for critical work within our workstream whilst also supervising two members of staff. This at times required working late to complete specific tasks and finding the right balance was very difficult.
ProsVaried workload, opportunity to collaborate with different project workstreams
ConsNo appreciation from senior management of critical work done within workstream for project
Senior Administrator | London | 26 Nov 2013
Job satisfaction
I have worked at TfL as you will see from my CV since 2005 and have enjoyed my time whilst working here. As this is a self-administered pension fund I have a lot of day to day contact with a lot of Transport employees in respect of all aspects of their benefits within the Pension Fund. I vey much enjoy this part of the job as members come form all walks of life and have different needs when approaching retirement. My attitude to all the members is the samewhether they be senior management or station staff who require their hand to be held when discussing their retirement options. In addition aregularday is made up of generalday today administration from calculation (computer based) calculations, filing, scanning and telephone conversations. The team I work with are all experienced administrators and are all good company and enjoyable to work with on a day today basis. The social side is very enjoyable. Management side is very good and there is a genuine caring side when it comes to dealing with employee problems if and when they arise.
ProsSubsidised Travel, Flex-time 6 Final Salary Pension Scheme
ConsLong daily commute, average day is 5.30 am to 6.00 pm very tiring
Demanding Role with lots to learn
I was fist line of contact for the general public, answering calls and emails about Oyster enquiries, Street faults (potholes, faulty lighting) and bus complaints, I was updating the data base and passing jobs onto contractors to repair and for managers to investigate complaints. Sending emails on Outlook, inputting data into SAP, writing letters and printing them, sending maps to customers by post. Arranging booking for buskers on the London Underground, being a fist point of contact for the buskers and charity collectors on the underground. Using share point to source information for customers. Sending refunds to customer for their Oyster cards. Helping customers to plan a journey. The job was demanding, I worked in 7 different departments and would be required to work in each department when there was a demand. I was relied on heavily by the business and exceeded every task which was presented to me, by hitting all my KPI targets. I like to feel as though others can rely on me and will always help others who need it.
ProsLots of learning & Highly pressurised
ConsA lot of talking on the phone
Customer Service Representative | Hettlingen / Station, ZH | 27 Aug 2019
Horrible workplace, great example of a big company failing it's smaller staff
Work/Life Balance: There is none, most operational roles require extreme earlies, lates, or overnight shifts. In my case, often for 7 days in a row, I might then only get two days off before I'm on for another 7. There's no balance in that. Salary/Benefits: Salary is okay but with a lot of demotivation increasing, if they paid much less many would move on. Many haven't because the pay is adequate. Other than the obvious benefit of free travel, they recently changed their benefits/perks partner from Rewards Gateway to Edenred which was a horrible change, losing most benefits, no mobile app, few instant discounts, and various other problems. An internal poll had 96% against. Shame they had to ruin it. Job Security/Advancement: I question the job security because this company loves messing with its staff including the closure of ticket offices, mixing up of station operations in something called Fit for the Future which leaves many stations on tight staffing levels or unstaffed entirely. However, I do know that because of the many silly questions I get, there will always be a need for staff members to spoon feed people with already accessibly information. Further, despite talk that trains will be driverless, from an underground safety perspective, that won't happen any time soon either. Advancement is poor, jobs are slow and work off of extreme waiting lists sometimes 300+ people long, little support on progression, I have to work a lot in my own time, in fact a recent job
ProsPay, annual leave
ConsGeneral working environment, inconsistency, odd recruitment practises, lack of recogntiion, poor development, not cared for

Questions and answers about Transport for London

How are the working hours at Transport for London?
Asked 17 Apr 2017
Can be unsocial but you can change over shifts.
Answered 7 Mar 2019
35 hour week reality no one every works 35 hour ...its more like 40 hours
Answered 19 Jun 2017
How should you prepare for an interview at Transport for London?
Asked 12 Apr 2017
You will be sent the requirements by letter
Answered 5 Jul 2018
Research the role and think of intelligent questions that may not have been answered
Answered 3 Apr 2018
Does Transport for London require pre-employment background checks? What kind of background check does Transport for London do and how long does it take to complete?
Asked 19 Jun 2017
Baseline line and met police check
Answered 23 Jul 2018
Yesy they do require background checks - for previous criminal convitions and two references from previous employers
Answered 14 Mar 2018
What is the interview process like at Transport for London?
Asked 12 Apr 2017
It's different depending on the role. We have some guidance on our website under careers and "employability toolkit". You will be told what the process will be in advance and we will give you notice.
Answered 7 Nov 2019
The interview process is very comprehensive and thoroughly enjoyable
Answered 4 Aug 2018
Do TFL offer work experience?
Asked 27 Oct 2018
Yes. We had lots of work experience offered through the summer & there are excellent Graduate Programmes too.
Answered 19 Nov 2019
No. Not really at this place. You have to work things out yourself. Then management come along and don't like ideas.
Answered 30 Mar 2019